2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.
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1 CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicat flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key Float Key (see page 44). Press the flashing indicat. Use the Add Held feature to conference into the held call. To retrieve a call from Hold at another phone, do one of the following: Press the flashing line key. Dial the appropriate feature access code and the number of the station that placed the call on Hold. Mute Mute lets you temparily turn your phone's handset, headset handsfree microphone off during a call. To turn Mute on during a call: Press (MUTE). The (MUTE) light turns ON. To turn Mute off and return to the conversation: Press (MUTE). The (MUTE) light turns OFF. Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF. NOTE FOR USERS ON RESILIENT MCD SYSTEMS: If your phone switches to the secondary system while your speaker handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up
2 Transfer To Transfer an active call: 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait f an answer, consult, and hang up. To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Direct Transfer to Voice Mailbox You can transfer an active call directly to the requested party's voice mailbox using the (MESSAGE) key. If your phone has Visual Voice Mail programmed to the Message key, you can configure a programmable line key as a Message key provision a Speed Call key that contains the Direct Transfer to Voice Mail feature access code (FAC). To transfer an active call to third party's voice mailbox using the Message key: 1. Press (MESSAGE). 2. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call Personal Speed Call key, Call Histy, Phonebook. 3. Do one of the following: To complete the Transfer, hang up press the Release feature key. To abt the Transfer, press (CANCEL) at any time befe the last digit in the destination number is dialed. To transfer an active call to third party's voice mailbox using a Speed Call key: 2. Enter the feature access key (FAC) press the Speed Call key that contains the FAC. 3. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call Personal Speed Call, Call Histy, Phonebook. 4. Do one of the following: To complete the Transfer, hang up press the Release feature key
3 To abt the Transfer, press (CANCEL) at any time befe the last digit in the destination number is dialed. Note 1: Both the FAC and the destination number can be programmed to a single Speed Call key. Note 2: When the phone is in idle state and there are no messages in the mailbox, pressing the Message key connects you directly to your voice mail. Conference To fm a Conference when a two party call is already in place, to add another party to an existing Conference: 2. Dial the number of the next party. 3. Wait f an answer. 4. Press (TRANS/CONF). To leave a Conference: Hang up press (CANCEL). Conference Split To Split a Conference and speak privately with the iginal party: Press the Split softkey. Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation conference: 1. Press the AddHeld softkey. 2. Press the flashing line key
4 Swap To call another party when you are in an established two party call: 2. Dial the number. To alternate between the two parties: Press the Trade Calls softkey. Call Fwarding Call Fward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, all the time. You can program, activate, and deactivate Call Fward Always quickly through the Applications screen while you have other types of Call Fwarding, such as Busy External, activated through your Call Fwarding profiles. F example, you can enable profiles to fward calls to your voice mailbox when your phone is busy unanswered. Then, if you must leave your desk, you can quickly enable Call Fward Always to another phone, such as your home phone cell. After you return to your desk and deactivate Call Fwarding Always, your profiles f busy unanswered conditions remain active. Using Quick Call Fward Always To program and enable Call Fward Always: 1. Launch Applications and press Call Fwarding Press the Fwarding feature key. 2. If a number is already programmed, you can Press Activate to enable fwarding to the current number Enter a new destination number and then press Activate. Note: Call Fward Always takes precedence over all other types of fwarding
5 To deactivate Call Fward Always: 1. Launch Applications and press Call Fwarding Press the Fwarding feature key 2. Press Deactivate. Programming Call Fwarding Using Profiles You can create Call Fward profiles that identify where to send your incoming calls. After you create and save a Call Fward profile in the Call Fwarding application, you can enable disable the profile at any time. Notes: The None Profile is a default profile provided by the system. It has no numbers programmed. Use the None Profile to turn off all Call Fwarding. The default profile appears when the Call Fwarding set up does not match any of your profiles. Only one call profile can be active at a time. The dotted radio button icon next to the profile shows the current active profile. To create a Call Fward profile: 1. Launch Applications and press Call Fwarding Press the Fwarding feature key. 2. Press Profiles. 3. Press New Profile. 4. Press Edit Profile Name. An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be fwarded to. 6. Select the check box opposite the desired type of Call Fwarding: Always: fwards all your phone calls Busy Internal: fwards internal phone calls after several rings if your line is busy Busy External: fwards external phone calls after several rings if your line is busy No Answer Int: fwards internal phone calls redirects your calls after several rings if you don't answer No Answer Ext: fwards external phone calls redirects your calls after several rings if you don't answer 7. Press Edit Number to display the on-screen keyboard. In the on-screen keyboard, enter the appropriate number. 8. Press Save. 9. Press Enable
6 10. Press Save. 11. Repeat Step 6 to Step 10 f each Call Fwarding type that you wish to program. 12. Press Save. This profile is saved but it is not activated. To activate this profile, see Activate Call Fward below. 13. Press Close. 14. Press Close. Note: Press Cancel at any time to exit this application without making any changes. Activate Call Fward To turn Call Fward on once it has been programmed: 1. Press the blue Menu key. 2. Press Call Fwarding. 3. Press Profiles. 4. Press the appropriate Profile setting. 5. Press Activate. 6. Press Close. Cancel Call Fward To cancel Call Fward: 1. Press the blue Menu key. 2. Press Call Fwarding. 3. Press Profiles. 4. Press None setting. 5. Press Activate. 6. Press Close
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