Demo Shuttle Server User Guide Issue 5.0 e. Bart 2.2. Tripleplay Services Ltd. Rapier House, 2nd Floor, Lamb's Conduit Street, London, WC1N 3LJ

Transcription

1 User Guide Issue 5.0 e Bart 2.2 Tripleplay Services Ltd. Rapier House, 2nd Floor, Lamb's Conduit Street, London, WC1N 3LJ Tripleplay Services Ltd. All rights reserved. Page 1 of 27

2 Table of Contents 1Introduction...3 2Overview...3 3System set up Demo Shuttle Setup STB Interactive TV Portal Mode...5 4Navigation Viewing on an STB Viewing Triplechoice on an STB Viewing on a mobile using the Mobile Media App (MMA) Viewing on a PC or Mac Installing the MVP Viewing the portal on a Smart TV Internet access Device Pairing Username and Logins Viewing TripleSign (signage) on an STB or SSSP Interactive Signage...16 Appendix A.Customising the content...17 Appendix B.Customising the currency and time zone...18 Appendix C.Adding new signage playlists...19 Appendix D.Changing the MVP address settings...20 Appendix E.Supported client devices...21 Appendix F.Wi-Fi Routers...24 Appendix G.Optional built-in Wi-Fi Access Point...25 Appendix H.TP-LINK MR3020 Configuration...26 Appendix I.TP-LINK MR3020 Setting Up...27 References 1) TP-LINK MR3020 Wi-Fi Router Page 2 of 27

3 1 Introduction This User Guide describes the basic use and set up of Tripleplay Services Demo systems. This guide covers the Bart 2.2 demo build which is available on one physical device. 2 Overview The Demo Server is a fully functioning Tripleplay system and consists of all the standard Tripleplay products, configured to present a sample of the most commonly used features. The demo system has been preconfigured with services and content to allow it to be used out of the box. The demo system provides five different themes designed to showcase Tripleplay's products in five different market sectors: Theme PC/ MAC * Mobile * STB Smart TV * MVP * SSSP 1 Comments Hospitality Yes Yes Yes Yes Yes Yes Showcase the hospitality features, including PMS, guest services, TV and VoD. Education Yes Yes Yes Yes Yes Yes Show education specific content. Enterprise Yes Yes Yes Yes Yes Yes Show enterprise specific content and features. Sports Yes Yes Yes Yes Yes Yes Show content and features relevant to sports applications. Healthcare Yes Yes Yes Yes Yes Yes Healthcare sector specific features. * This device will only support the Portal The portal can be viewed on STBs, PCs and mobile devices. Depending on the device you will be given access to different content. As well as a user portal, the demo system also provides a selection of digital signage playlists which can be viewed on an Amino STB or a Samsung SSP. The playlists can be extended by loading pre-built examples which are available on the Tripleplay partner website under Sales & Marketing >> Demo Content. Please note that this release has been designed as a complete standalone demonstration of the features available on a Tripleplay system and its use in other environments may lead to problems where networking and other settings are changed. This guide has been split into the following sections: For hardware and setting up see section 3 For STB devices see section 4.1 For mobile devices including the Mobile Media Application (MMA) see section 4.3 For PC devices including the new Media Video Player (MVP) see section 4.4 For smart TV devices see section 4.6 For signage on an STB or SSSP see section 5 1 E Series devices running SSSP3 only Page 3 of 27

4 3 System set up If your shuttle looks like this or this then you have a DS61, DS81 or DH110 shuttle so please read section3.1. Note there may be small differences between models. If your shuttle looks like either of these two devices then we are sorry but this is now obsolete and is not suitable for use with this release. Please contact Tripleplay for help with obtaining a new shuttle. Page 4 of 27

5 3.1 Demo Shuttle Setup This setup covers shuttles without the built in Wi-Fi. See Appendix G. for further details. The physical layout of the shuttle may differ in detail for that shown here. 3.2 STB The system has been configured to support up to 5 STBs. In order to make use of all the functionality offered by the system you should configure additional STBs in TripleCare as required. 3.3 Interactive TV Portal Mode There are four pre-set room numbers in the demo setup with the following features. Room Room 101 Room 102 Room 103 Room 104 Occupant s details John Smith, who can use view bill and express checkout and watch all movies. He also has 2 messages. Rev Green, who can view his bill but not express checkout. He can watch non-adult movies. Louis Mazzini, who cannot view his bill or watch any movies. No one checked in. Page 5 of 27

6 Table 1, Room guest details If you wish to change the room number, go into TripleCare and select the Client Management->Set Top Boxes management screen, and click on the Update button for the Set Top Box you wish to change. The syntax for the locations is Room XXX. Page 6 of 27

7 4 Navigation The initial landing page depends on which device you are using to connect to the demo system. For STB devices see section 4.1 For mobile devices see section 4.3 For PC devices see section 4.4 For smart TV devices see section Viewing on an STB The initial landing page for set Top Boxes is shown inillustration 1. This will allow you to choose between TripleChoice (portal) or a selection of TripleSign playlists. Illustration 1: Main selector for STBs Selecting TripleChoice will take you to the Portal, see the next section. 4.2 Viewing Triplechoice on an STB To view the Portal on an STB, make sure everything is connected as described above, turn the shuttle on, and the system will show the portal on the TV. You will be presented with a screen allowing you to select the sector you wish to demonstrate, shown in Illustration 2. Page 7 of 27

8 Once you have selected a sector all access will be directed to that content until one of the following is done: Reboot the STB Navigate to the internet and then press menu. Use the switch theme menu in the STB portal to navigate to the sector selector. Use the switch theme menu in the STB to navigate to a different sector. Selecting signage will take you to the list of signage playlists that have been installed on the system. You will be presented with a list of available playlists as shown in Illustration 3. Illustration 3: signage playlist selector For further details of the signage features please see section 5. Page 8 of 27

9 4.3 Viewing on a mobile using the Mobile Media App (MMA) There is a special version of the MMA designed for use with demo systems. It is pre-configured to connect to demo systems that have the primary IP address of It cannot be used with production systems. The app is available on the Apple App Store and Google Play as MMA-D. You can use the QR codes below to download the app for your device. As an alternative you can access the demo system using a mobile device web browser. This will provide links to the MMA demo links as shown below. Page 9 of 27

10 Illustration 4: Mobile Homepage Selecting the MMA link will take you to this page where you can select you mobile device platform and be taken directly to the Apple App Store or the Google Play store to download the app. Illustration 5: MMA Download Links When you have downloaded and installed the MMA-D app, start the app and you will be taken to the Triplechoice sector selector where you can choose your sector. Page 10 of 27

11 4.4 Viewing on a PC or Mac You have several options when using a PC or a Mac. You can either use the traditional browser, or the new MVP application. You also have the choice of using wired or Wi-Fi for connecting to the server. If you use the wired connection then you will get access to all the TV channels using multicast. If you use the wireless connection you will only get access to the HLS TV channel (BBC1 by default). To access the server using a PC or Mac, point a web browser to: or You will be presented with the screen shown below. Illustration 6: PC Main Landing Page From here you can either use the web browser to access Triplechoice, or you can download the MVP for you system. If you choose to use the browser, you will be taken to the Triplechoice sector selector (Illustration 2). Be aware that you will also need to enable and possibly install the TripleplayVLC plugin before you can play TV content. The MVP is the new desktop application which provides a browser and plug-in free media player application. To install the MVP on a PC or a MAC following the instructions below. Page 11 of 27

12 4.5 Installing the MVP Selecting the MVP link shown in Illustration 6 will take you to this page: Illustration 7: MVP Download Links From here, select the icon for the device you are using (PC or Mac) and download and install the application. After downloading the MVP and installing it you will need to configure it to connect to the demo system. The first-time setup page is shown in Illustration 8. Enter the IP address of the demo server This will show the main portal login page where you can choose the sector (Illustration 2). Pick one of the sectors, and then enter the user name/password from Table 3. You can also go directly to the sector by using the following URLs. You can also create bookmarks for these to make access easier: Page 12 of 27

13 Education Enterprise Sports Healthcare Sector URL Table 2: sector specific URLs To go back to the sector selector at any time use: If you have an MVP on your PC that is not configured for the demo system, for example if you have previously installed it for a different server, you will need to change the address of the portal in the MVP. To do this see Appendix D. Page 13 of 27

14 4.6 Viewing the portal on a Smart TV To view the Portal on a Smart TV, make sure that everything is connected as described above. Ensure that the TV is configured to the demo shuttle s portal IP address. Refer to the relevant technnote for the TV you are using. Once that is done you will be presented with the top level product selector as shown in Illustration 9. Selecting Triplechoice will take you to the main sector selector as shown in Illustration 2. Once you have selected a sector all access will be directed to that content until one of the following is done: Reboot the Smart TV. Use the switch theme menu in the STB portal to navigate to the sector selector. Use the switch theme menu in the STB to navigate to a different sector. 4.7 Internet access Internet access will take you to Google s home page. If you don t have Internet access a canned (dummy) Google page will be displayed. Normally Internet access requires the use of a keyboard. However, you can navigate a page by using the cursor keys on the remote control. 4.8 Device Pairing When PC, MVP and Mobile Clients select the Hospitality option the user will be greeted with a page asking them to confirm the room number and pairing code instead of the normal hospitality home screen. This can be used to demonstrate Bring Your Own Device (BYOD) where a user can pair their mobile or PC client with the TV in their room. Once the room number and pairing code have been entered the purchase history and video resume point data will be shared between all clients in that room. The room number and pairing code can normally be found by selecting My Device from the main menu of an STB or Smart TV in the hospitality sector theme. However as the room number and pairing code are hard coded to always be the same on every demo system you can easily enter use the following values: Field Name Room Number 101 Pairing Code 1337 Value Page 14 of 27

15 4.9 Username and Logins The demo system comes with a number of pre-defined users who have different capabilities. Username Password Real name (for sharing) Permissions admin admin System Administrator Access to everything. andy andyandy Andy Pandy Access to everything. mike mikemike Michael Knight Can view, upload, share, record and bookmark. barry barrybarry Barry White Can view content and bookmark content. bob bobbob Robert Smith Can view content and bookmark content. jason jasonjason Jason Vorhees No permissions at all. This user can be used to show that permissions work in an obvious way. Table 3 User names and passwords for the demo system The Real name, or part of the Real name is the name you will need to use when sharing content. 5 Viewing TripleSign (signage) on an STB or SSSP There are two ways of showing signage on an STB or Samsung SSP device. The simplest way is to go to channel 23 which is a short playlist of a general collection of layouts. This cannot be changed, but gives an overall flavour of digital signage. You can return to the main portal at any time by using the menu button, or change channel. The more advanced options are available from the main sector selector as shown in Illustration 3. This gives you a selection of signage playlists that have been saved on the system, sorted alpha-numerically. Select one of the playlists and the STB will start displaying the playlist. To switch to another playlist, use the TripleEvent page to select the required playlist. This is shown below. You can display this on either a laptop or a mobile device connected to the demo system Wi-Fi network. Illustration 10: TripleEvent page to switch signage playlists To permanently change the STB to signage, for example if you only wish to demo signage, you will need to use TripleCare to set the URL of the home page in the TripleCare Configuration->Client Management- >Configuration menu item, and selecting the STB you wish to change and selecting Pre-set Homepage. This will allow you to choose TripleSign as the default homepage. Page 15 of 27

16 The playlist selection can be customised or tailored for specific customers or events as required. See Appendix C. 5.1 Interactive Signage Interactive signage layouts can be demonstrated on the SSSP V3 touch device by selecting the 'Interactive' playlist on the main selector screen. The playlist contains a single layout with two interactive cells that change signage layout when touched. The interactive channel list can be demonstrated on the A150 or SSSP using an accompanying IR remote control. On the A150, the 'Interactive' playlist contains the 'Tripleplay Corporate' layout with TV and an interactive channel list cell. Pressing the up or down arrow keys on the remote will display the channel list. The channel list can be reached this way on the 'Tripleplay Corporate' layout or any of the 'Wrapper' layouts in the playlists provided. Page 16 of 27

17 Appendix A. Customising the content To change the live TV you will need to capture the required content and then use QuickDrop to change the appropriate channel. The following instructions are intended for advanced users only. Capture the required content. This can be done by using TripleTV+, the TripleTV capture tools (See the Tpiptv user guide, View Output section and save capture to file), nwtest or other capture tools. You will need about 5 to 30 minutes of TV with audio and any subtitles you want. Aim to avoid any content that is controversial or offensive. With the content on your PC or laptop, open a web browser on the management portal ( and login as admin. Navigate to the QuickDrop icon. Under this you will see icons for each of the primary live TV categories. Select the category you want to update, for example Entertainment. Then go to the Default Playlist icon and then Replace All You will be taken to a screen that invites you to drop the captured file. After you drop the file the system will automatically upload it, perform any conversions required and after a successful conversion will replace the current item for that live TV channel. Page 17 of 27

18 Appendix B. Customising the currency and time zone The currency, time zone and other location dependent details can be changed to suit the location that the demo is going to be shown. Currency: This can be found under TripleCare->Configuration. Here you can change the currency and time format. Timezone Then select the country and area you want. You should reboot the shuttle after making these changes so they are correctly applied. Page 18 of 27

19 Appendix C. Adding new signage playlists The default set of playlists can be easily updated. This can be done either by creating a new playlist yourself using the signage tools or by importing playlists that have been prepared by others. There is a section available on the partner portal. Once new playlists have been imported the demo system will refresh the main selector automatically. If the playlist uses a device type of 'STB' and geometry '1080P', a matching event will be setup automatically under TripleEvent. If the playlist uses any other device / geometry, the event will need to be created manually. By using a naming convention different signage playlists can be grouped together. You can also make new or important playlists appear at the top of the list to help when presenting specific content by using a low value character, e.g. 0, or A as the first character of the playlist. e.g. A-demo-playlist You can also export individual playlists for later use, or for use by other from within TripleSign. If you create a Signage layout that you think would be worthwhile to others you should consider exporting it and sending it to the marketing team for review and cataloging. Page 19 of 27

20 Appendix D. Changing the MVP address settings Windows PC On a PC, go to the Preferences menu: and then edit the server address: MAC OS X On a Mac go to MVP->Preferences and enter address of the portal into the Portal URL: Page 20 of 27

21 Appendix E. Supported client devices The demo system supports a wide selection of client devices. This Appendix lists the support available. Page 21 of 27

22 Device Model & OS Wi-Fi Wired Notes Windows PC Windows 7, 8, 10 Yes Yes IE 9 thru 11 has support for multicast. Chrome and edge do not have support for multicast and will play HLS content only. Firefox will support multicast till the end of 2016 when it will only play HLS. Mac OSX Yosemite OSX El Capitan Yes Yes Use the Safari Browser for best results. Chrome does not have support for multicast and will play HLS content only. Amino A No Yes ipad ios 9 or greater Yes No Android 4.1 or greater Yes No Firefox will support multicast till the tend of 2016 when it will only play HLS. Philips HFL5009 No Yes Firmware Philips HFL5010 No Yes (*Europe Only) Samsung hospitality Samsung EC series No Yes F/W: T-MST14DEUCB Samsung AC series No Yes F/W: T-MST14UABCB Samsung ED Series No Yes T-MS14JDEUCB Samsung ED-U series No Yes T-NT14UDEUCB Samsung Samsung Signage LG Hospitality LG Hospitality LG Hospitality DB Series (Signage and Hospitality) No Yes SSSP V3 No Yes No Yes T-GFSLE5AKUC LG LY750H series No Yes LG LG LY960H series No Yes LX761H series No Yes Page 22 of 27

23 * = Tested by Tripleplay Table 4: Supported Client devices Not Supported. The following client devices are not supported in the demo build. Amino A110 & Amino H110. Amino A130 & Amino H130. Amino A140 & H140. All Motorola STBs Philips HFL 5007, Windows PC running XP and/or IE8 or earlier. Page 23 of 27

24 Appendix F. Wi-Fi Routers A number of different Wi-Fi routers may be used with the demo system. The general configuration is to provide a Wi-Fi access point to connect to the STB network. Since there are many makes and models of router it is not possible to give instructions for all types. However, two units have been tested with the system and these are described here: Netgear N600 dual band router and a portal TP-LINK MR3020 router. For all Wi-Fi routers it is very important to configure Wi-Fi security using WPA/WPA2 Personal profile. You can connect to the PC portal and management pages on the address. Note you should not stream any live TV steams using the Wi-Fi router as this will cause picture breakup in some cases. The portable router supplied is powered via one of the USB connections on the back of the shuttle. The router must be set to AP mode on the front panel and configured as an access point in the configuration menus. See Appendix H. for details of the configuration settings for this router. Page 24 of 27

25 Appendix G. Optional built-in Wi-Fi Access Point An optional built-in Wi-Fi Access Point is available and may be fitted to some shuttles. If you shuttle does not have one please contact the build team. The presence of the access point is the two small aerial connectors. Both aerials should normally be used to ensure the best coverage. The access point will have the hostname of the shuttle as the SSID. The password is 3playdemotps When using the built-in access point clients will automatically be directed to use the HLS version of the live streams and stored content. Page 25 of 27

26 Appendix H. TP-LINK MR3020 Configuration This appendix lists the configuration settings for the TP-LINK MR3020. To obtain further details of how to configure this router please refer to the manufacturer s documentation, see Ref 1. Make sure the switch on the front panel is set to AP. You will need a laptop to setup the initial configuration (see Appendix B). After reset, the router has an IP address of , net mask Operation Mode SSID Region/Channel Mode SSID Security Passphrase Update the administration password Access Point. This is named after the demo system host name. e.g., if the host is CUST_DEMO1 then the SSID would be AP_CUST_DEMO1. Select the region for the operation and select automatic channel allocation. 11bgn mixed. Enable broadcast. WPA/WPA2 Personal. It is suggested that you base this on the hostname/ssid to assist you when setting up mobile devices. For example: cust_demo1 pass Based again on the hostname, e.g. cust_demo1. Advanced settings Change the beacon interval to 1000 and the DTIM to 255. Page 26 of 27

27 Appendix I.TP-LINK MR3020 Setting Up This appendix describes how to configure an MR3020 from scratch. You may need to do this if the router is reset for any reason. To configure this you will need a laptop, and an Ethernet cable. Connect the MR3020 to the laptop using one USB plug Make sure the switch on the side is set to AP. Setup the laptop with a static address /24 GW Connect the MR3020 using an Ethernet cable to the laptop. Start up a web browser and connect to The username/password is: admin/admin The following settings need to be made: WPS disabled. Operation Mode; Access Point. SSID: Name as per the demo shuttle it will be used with. E.g. AP_DEMO_7. Select UK for the region. Channel: Auto. Mode: 11bgn mixed. Width Auto. Enable wireless radio. Enable SSID broadcast. Security: WPA/WPA2 Personal Passphrase: tpsdemo_x. System Tools-> Password tpsdemo_x. Network: Choose DHCP and Save and make a note of the mac address as well. Then reboot the router and connect it to the demo shuttle. Disclaimer END OF DOCUMENT While the information in this document is believed to be accurate, Tripleplay Services Limited makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Tripleplay Services Limited shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material. Information in this publication is subject to change without notice. Customer shall be exclusively responsible for the use of the Software and Equipment supplied by Tripleplay Services Limited, and for any use of, and any modifications to, copyrighted digital media used on the system supplied and accordingly Customer shall indemnify Tripleplay Services Limited in respect of all costs damages and expenses incurred as a result of any claims by third parties in tort or otherwise against Tripleplay Services Limited arising in any way out of the use of the Software and Equipment supplied by Tripleplay Services Limited, or any use of, and any modifications to, copyrighted digital media used on the system by Customer or Customer's end users. Copyright Subject to applicable law, Tripleplay Services Limited, unless otherwise stated, owns or controls all relevant rights in the text and other content and you may not copy, publish, distribute, extract, re-utilise, transmit, or reproduce any part of such content in any form, except with prior written permission from Tripleplay Services Limited. Compliance with copyright law is the responsibility of the user. Provision to the user of this content gives the user no rights in the underlying intellectual property including without limitation patents, copyright and trademark rights. Page 27 of 27