Supported Operating Environment. Genesys Administrator

Transcription

1 Supported Operating Environment 12/25/2017

2 Contents Supported Operating Systems 1.2 Supported Browsers 1.3 Supported Database/DB Clusters 1.4 Supported Virtualization Platforms 1.5 IPV6 Support for Common Interfaces 1.6 IPV6 Support for Additional Interfaces 1.7 Prerequisites Supported Operating Environment 2

3 Supported Operating Systems Support tes: For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product. OS Family Operating System Release Conditions Linux Red Hat Enterprise Linux Linux Red Hat Enterprise Linux Linux Red Hat Enterprise Linux Windows Windows Server Windows Windows Server Windows Windows Server For 8.1.3, version 5.5 Enterprise Edition, with updates from RHN enabled is supported. Enterprise Edition with Updates from RHN enabled. For 8.1.3, R2 with 64-bit applications running natively on a 64-bit OS is supported. With 64-bit applications running natively on a 64-bit OS. User Interface Support OS Family Operating System Release Conditions Windows Windows Server Windows Windows Server Supported Operating Environment 3

4 Supported Browsers tes: Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported. Component Browser Release Conditions/Limitations User Interface User Interface Google Chrome Starting from , Chrome is supported on MAC OS X v Microsoft IE Version 11 is supported Apple Safari Versions 7 and 8 are supported Apple Safari Version 6 is supported Microsoft Edge Firefox ESR Microsoft IE Version 11 is supported Supported Database/DB Clusters tes: Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. Database Release Conditions/Limitations MS SQL Server Only R2 is supported. MS SQL Server Supported Operating Environment 4

5 Database Release Conditions/Limitations MS SQL Server MS SQL Server MS SQL Server 2016 Cluster Oracle 11g Oracle 11g RAC Oracle 12c Oracle 12c RAC PostgreSQL Oracle 11g Release 1 and Release 2 are supported. Oracle 11g Release 1 and Release 2 are supported. Starting from , PostgreSQL 9.3 is supported. Supported Virtualization Platforms Tip See the global page that lists all Virtualization-related information. IPV6 Support for Common Interfaces tes: Release numbers refer to. Component Release Interface Conditions 8.1 Management Framework Configuration Server/Proxy no direct interface License Server no direct interface License Server Supported Operating Environment 5

6 IPV6 Support for Additional Interfaces tes: Release numbers refer to. Component Release Interface Conditions 8.1 Browser to Genesys Administrator backend Prerequisites - Prerequisites Third-Party Component Preqrequites Acquired by Customer Provided by Genesys Conditions/Limitations Windows Server 2012 Microsoft Internet Information Services (IIS) Version 8.0 Both Microsoft.NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft.NET Framework 3.5 (includes.net 2.0 and 3.0) installed. Windows Server 2012 R2 Microsoft Internet Information Services (IIS) Version 8.5 Supported Operating Environment 6

7 - Prerequisites Both Microsoft.NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft.NET Framework 3.5 (includes.net 2.0 and 3.0) installed. Windows Server 2008 (except for R2) Microsoft Internet Information Services (IIS) Version 7 Microsoft.NET Framework 3.5 SP1 ASP.NET 2.0 Windows Server 2008 R2 Microsoft Internet Information Services (IIS) Version 7.5 Microsoft.NET Framework 3.5 SP1 ASP.NET Prerequisites Third-Party Component Preqrequites Acquired by Customer Provided by Genesys Conditions/Limitations Third-Party Component Prerequisites Apache/Tomcat 8 Apache/Tomcat 7 Oracle Java 8 Runtime (JRE) Release: Support starts with version Release: Supports only up to GAX version Release: Supported Operating Environment 7

8 - Prerequisites Oracle Java 7 Runtime (JRE) Oracle Java 6 Runtime (JRE) Apache Tomcat Release: JDK/JRE 7 is mandatory to install GAX starting with version and higher. Release: JDK/JRE 6 is not supported starting with Release: Version supports Tomcat , but Tomcat is no longer a prerequisite. With earlier 8.1.x versions, Apache Tomcat is a prerequisite. Supported Operating Environment 8