Security Center Release Notes 5.5 SR2. Click here for the most recent version of this document.

Transcription

1 Security Center Release Notes 5.5 SR2 Click here for the most recent version of this document.

2 Copyright notice Genetec Inc., 2016 Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end-user license agreement. Genetec, Omnicast, Synergis, AutoVu, Federation, Stratocast, Sipelia, Citywise, the Genetec Logo, the Mobius Strip Logo, the Omnicast Logo, the Synergis Logo, the AutoVu Logo, and the Stratocast Logo are trademarks of Genetec Inc., and may be registered or pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. Document information Document title: Security Center Release Notes 5.5 SR2 Document number: EN V5.5.C2(4) Document update date: October 24, 2016 You can send your comments, corrections, and suggestions about this guide to documentation@genetec.com.

3 Contents Preface: Preface Copyright notice ii Chapter 1: Release Notes What's new in Security Center 5.5 SR Platform enhancements Video enhancements Resolved issues in Security Center 5.5 SR What's new in Security Center 5.5 SR Resolved issues in Security Center 5.5 SR What's new in Security Center 5.5 GA Platform enhancements Video enhancements Access control enhancements LPR enhancements Resolved issues in Security Center 5.5 GA Installation and upgrade notes for Security Center 5.5 SR Known issues in Security Center 5.5 SR Limitations in Security Center 5.5 SR Security Center 5.5 system requirements Supported video units in Security Center 5.5 SR Supported HID Units in Security Center 5.5 SR Supported HID Legacy controller firmware in Security Center 5.5 SR Supported HID interface module firmware in Security Center 5.5 SR Supported HID EVO controller firmware in Security Center 5.5 SR Supported interface modules for Edge EVO controllers in Security Center 5.5 SR Supported Synergis access control software in Security Center 5.5 SR Supported Bosch intrusion detection devices in Security Center 5.5 SR Supported Honeywell Galaxy intrusion detection devices in Security Center 5.5 SR Supported DSC intrusion detection devices in Security Center Supported DMP intrusion detection devices in Security Center 5.5 SR Supported languages in Security Center 5.5 SR Supported upgrades from earlier versions of Security Center Supported Omnicast migrations in Security Center 5.5 SR Security Center 5.5 SR2 compatibility Backward compatibility requirements for Security Center Supported federations for Security Center 5.5 SR Omnicast compatibility in Security Center 5.5 SR EN V5.5.C2(4) Last updated: October 24, 2016 iii

4 About the documentation in Security Center 5.5 SR Types of Security Center releases Where to find product information Technical support EN V5.5.C2(4) Last updated: October 24, 2016 iv

5 1 Release Notes Security Center is the unified security platform that seamlessly blends Genetec TM security and safety systems within a single innovative solution. The systems unified under Security Center include Genetec TM Omnicast TM IP video surveillance system, Synergis TM IP access control system, and AutoVu TM IP license plate recognition (LPR) system. Security Center 5.5 SR2 is a service release that improves reliability and performance. This document describes the release in detail, and provides late-breaking or other information that supplements the Genetec Security Center documentation. This section includes the following topics: 62 "What's new in Security Center 5.5 SR2" on page 2 "What's new in Security Center 5.5 SR1" on page 6 "What's new in Security Center 5.5 GA" on page 7 "Installation and upgrade notes for Security Center 5.5 SR2" on page 18 "Known issues in Security Center 5.5 SR2" on page 19 "Limitations in Security Center 5.5 SR2" on page 28 "Security Center 5.5 system requirements" on page 53 "Supported video units in Security Center 5.5 SR2" on page 54 "Supported HID Units in Security Center 5.5 SR2" on page 55 "Supported Synergis access control software in Security Center 5.5 SR2" on page 59 "Supported Bosch intrusion detection devices in Security Center 5.5 SR2" on page 60 "Supported Honeywell Galaxy intrusion detection devices in Security Center 5.5 SR2" on page "Supported DSC intrusion detection devices in Security Center" on page 63 "Supported DMP intrusion detection devices in Security Center 5.5 SR2" on page 64 "Supported languages in Security Center 5.5 SR2" on page 65 "Supported upgrades from earlier versions of Security Center" on page 66 "Supported Omnicast migrations in Security Center 5.5 SR2" on page 67 "Security Center 5.5 SR2 compatibility" on page 68 "Backward compatibility requirements for Security Center" on page 69 "Supported federations for Security Center 5.5 SR2" on page 73 "Omnicast compatibility in Security Center 5.5 SR2" on page 74 "About the documentation in Security Center 5.5 SR2" on page 75 "Types of Security Center releases" on page 76 EN V5.5.C2(4) Last updated: October 24,

6 What's new in Security Center 5.5 SR2 With each release, new features, enhancements, or resolved issues are added to the product. Platform enhancements The following platform enhancements are included in Security Center 5.5 SR2: Snapshot enhancements: In the snapshot editor, you can now zoom and pan the image so that it is easier to edit the image. You can also adjust the brightness and contrast of the image. When saving snapshots, there is a new option to stamp the First and Last name of the user on the snapshot image. If the user does not have a first and last name, their Username is stamped on the image. Maintenance mode enhancements: You can now state the reason you are setting an entity in maintenance mode. The reason the entity is in maintenance mode is shown when you hover over the entity icon in the area view and on maps. You can see if an entity is in maintenance mode, and the duration of the maintenance mode in the System Status task. Hardware inventory enhancements: When you hover over the Password column value for video units, a tooltip now indicates if the manufacturer default password is being used. Audit trails for map modifications: Map modifications are now logged in the Audit trails task. You can view who added or removed items from a map, who modified entities on a map, who added or removed layers, and so on. Hot action enhancements: Users who are offline are no longer available as recipients when using the following manual hot actions: Clear tasks Display an entity in the Security Desk Play a sound Send a message Send task Alarm enhancements: When you group alarms, you can choose what information is shown in the group header. The Security Desk option Display entity names with their full path now also applies to alarms. When this option is selected, the alarm's full path is shown in the Source column in the Monitoring task and Alarm monitoring task. Custom fields for alarms are now available as columns in the Monitoring task and Alarm monitoring task. You can also group alarms by custom fields. You can now filter alarms by the Source entity type column. When you right-click an alarm in the alarm list, you can jump to the configuration page of the source entity. Video enhancements The following video enhancements are included in Security Center 5.5 SR2: EN V5.5.C2(4) Last updated: October 24,

7 General video enhancements Dewarp images that are recorded on the edge: Video that is recorded on the edge from a fisheye camera can be dewarped for playback in Security Center. Improved resolution when viewing dewarped images: The maximum dewarped resolution that is used when viewing dewarped images in Security Desk is no longer configured in the Configure lens dialog box. It is automatically calculated based on either the tile size, and input stream resolution, or the tile size, input stream resolution, and the maximum dewarped resolution value for the camera. To view the dewarped resolution that is being used, click Ctrl +Shift+A within the tile and check the resolution beside Transformed dimensions. For more details about configuring fisheye lenses for your camera, see the Security Center Video Unit Configuration Guide ACTi enhancements View and dewarp video: Security Center supports viewing and dewarping video images captured from an ACTi fisheye camera lens. For more details about configuring a fisheye lens for your ACTi camera, see the Security Center Video Unit Configuration Guide Axis enhancements Zipstream with dynamic frame rate: Security Center supports Axis Zipstream2 with dynamic frame rate for H.264 streams. A Dynamic FPS option is available on the Video tab for Axis cameras that support dynamic frame rate. For information on how to configure Zipstream in Security Center, see the Security Center Video Unit Configuration Guide. NOTE: Firmware 6.30 or higher is required to use Zipstream with dynamic frame rate. IR illuminator control: You can control the IR illuminator on an Axis unit in Security Desk using the tile menu commands. When you right-click and select Camera > Commands on a tile displaying a camera that has an IR illuminator, the following commands are available: Turn on IR illuminator Turn off IR illuminator Synchronize IR illuminator with IR cut filter(default setting) NOTE: The IR illuminator can only be controlled when the IR cut filter is turned off or the Automatically set IR cut filter is enabled and the camera is in night mode. Bosch enhancements Stream live video using RTSP over HTTPS: Security Center supports streaming live video using RTSP over HTTPS communication. Dahua enhancements View and dewarp video: Security Center supports viewing and dewarping video images captured from a Dahua fisheye camera lens. For more details about configuring a fisheye lens for your Dahua camera, see the Security Center Video Unit Configuration Guide. Intelbras enhancements View and dewarp video: Security Center supports viewing and dewarping video images captured from an Intelbras fisheye camera lens. For more details about configuring a fisheye lens for your Intelbras camera, see the Security Center Video Unit Configuration Guide. EN V5.5.C2(4) Last updated: October 24,

8 Panasonic enhancements Support for Advanced VBR for H.264 streams: An Advanced VBR option is now available as a Bit rate priority on the Video tab for Panasonic 3, 5, and 6 series units that support this feature. You must first configure a Control time period on the camera's web page. For details about Advanced VBR and configuring the Control time period, see your Panasonic documentation. For details about configuring Advanced VBR in Security Center, see the Security Center Video Unit Configuration Guide. Resolved issues in Security Center 5.5 SR2 Resolved issues are software issues from previous releases which have been fixed in the current release. The following software issues were resolved in Security Center 5.5 SR2. Issue Solution/ Unit Description All Upgrade: Upgrading a Security Center 5.4 system to a 5.5 system might prevent a plugin from loading. All A user that has the Scramble entity names option enabled cannot create another user correctly. All Failover: In a Windows Cluster, failover from one node to another does not work properly. American Dynamics The alarm input and output pins for American Dynamics ADCI800FD021 cameras is not available in Security Center. Axis Audio playback is distorted when using the G.711 audio codec. Axis Axis A8004-VE: The door station cannot be added to Security Center using a port that has more than 3 digits. Barco Barco CMS Plugin: Video does not stream on the Barco wall when "Use secure communication" is enabled in the Media Router in Security Center 5.5 GA. Bosch Bosch NIN-932 and NBN B: The options Unit motion sensitivity and Consecutive frame hits cannot be configured. Canon Canon: No audio alarm events are sent to Security Center for the following units: VB-M7200F VB-M620VE VB-S905F Interlogix Interlogix SymNet: Audio is not working. EN V5.5.C2(4) Last updated: October 24,

9 Issue Solution/ Unit Description Pelco Pelco IMM: Motion blocks are not detected on the 360/mosaic option from the single panorama view. Workaround: To be able to see the motion blocks, you must clear the zone and reinsert the camera. Pelco When adding a second video stream from a Pelco IXE31 (Sarix Enhanced) camera, the video resolution is the same for both streams. Video PTZ control is lost after you drag and drop a PTZ camera from a map to a tile. Video When the ArchiveDataMgrhelpers log is enabled in the telnet console of the Archiver, deleting a file causes the Archiver to fail. Video Security Desk: The Specific commands dialog box is empty for a PTZ camera when running Security Desk as 64-bit application. Workaround: Run Security Desk in 32-bit. To do this, navigate to C: \Program Files (x86)\genetec Security Center 5.5\SecurityDesk32.exe. Video When a Panasonic camera is configured for a multicast connection type, audio is recorded properly, but is not available in the live feed. Workaround: To obtain live audio, in the Microphone properties dialog box, select the Data format G.721. EN V5.5.C2(4) Last updated: October 24,

10 What's new in Security Center 5.5 SR1 With each release, new features, enhancements, or resolved issues are added to the product. There are no new features in Security Center 5.5 SR1. Resolved issues in Security Center 5.5 SR1 Resolved issues are software issues from previous releases which have been fixed in the current release. The following software issues were resolved in Security Center 5.5 SR1. Solution/ Unit Issue Description Access The status of door entities (online/offline) might not all be accurate. All unit events and door activities are still received in Security Center and can still be monitored live for online doors that appear as offline. Workaround: Assign a door lock to all doors that are missing one. You can do this by going to Config Tool > Door > > Hardware tab and assigning a Door lock. Temporarily assigning an output as the door lock might resolve this issue. All Active directory role does not synchronize users, cardholders, or groups that contain a special character in the distinguished name. A special character is any one of " [ ] : ; = + *? < > / \, Video When a camera is disconnected from and then reconnected to the Media Router, a new multicast address is assigned to the camera. The original multicast address should be assigned to the camera. EN V5.5.C2(4) Last updated: October 24,

11 What's new in Security Center 5.5 GA With each release, new features, enhancements, or resolved issues are added to the product. Platform enhancements Security Center 5.5 GA includes the following platform enhancements: Enhanced Failover Directory (disaster recovery mode): Failover Directory roles located in other geographic areas (or buildings) can be configured to act as disaster recovery servers. A Failover Directory role configured for disaster recovery, only becomes available when all other primary Directories go offline or fail, and acts as the main Directory. You can specify explicitly (new setting) whether a Directory will be used for disaster recovery. When the Failover Directory is in disaster recovery mode, it does not accept client/role connections and returns to normal standby operation when another Directory role comes back online or reconnects. Failover Directory supports the SQL AlwaysOn Availability Groups feature, where the Directory SQL database server is configured for high availability and disaster recovery solutions. This new failover mode is available in addition to the current Backup and Restore and Mirroring modes. Plan Manager enhancements: Access control units (controllers) are now supported within maps. This allows users to visually detect the real-time state of units on a map (A/C fail, tamper, and other status information). With geo-referencing on image-based maps, it's now possible to create a map based on several file types (JPG, bmp, pdf) and reference it with real geographic coordinates. This enables perfect scaling of a map, as well as access to the actual geographical position of any object overlayed within the map. A change in the map does not affect the configuration of the object layers; it is now also possible to benefit from mobile object and KML layers available on private source maps like it was on GIS maps. Layer management has been enhanced for each map object type. Map objects (door, cameras, alarms, and so on) are now available on a separate layer. This allows an operator to select which information is relevant to display, and in which order which makes their map interface more relevant to their immediate needs. Multi-tier packages: New packages are available for SDK users in the form of multiple tiers with different capabilities. The Basic SDK version is a freely-available package that users can access once they accept our terms and conditions. With the Basic SDK, users can connect to and interact with the Security Center platform, create macros and more. This package includes the SDK for the Security Center platform, for Security Desk, Config Tool applications, and the Security Center Web Services. It is possible to develop macros, access and modify system configuration settings, create and listen to real-time system events, manage alarms and incidents, generate various system and activity reports and much more. The Advanced SDK version includes the capabilities of the Basic SDK and offers more advanced video capabilities such as viewing and managing live and recorded video, EN V5.5.C2(4) Last updated: October 24,

12 managing audio, PTZ camera control, export video, video conversion to other formats, and access live and recorded RTSP video streams. Active Directory (AD) support for universal groups and global catalogs: The AD role supports the ability to synchronize universal groups (same synch capabilities available with Active Directory in Security Center 5.4) as well as security groups belonging to other domains within the same forest (Microsoft AD servers are organized into a hierarchy of containers representing the logical structure or tree; when trust is established between logical trees, then a forest is created). Universal groups are AD accounts from any domain within the forest. To achieve this, two options are supported: 1 A new setting enables the AD role to connect to a global catalog, which is a distributed data repository that contains a searchable representation of every object in every domain in a multi-domain AD Domain Services forest. 2 When global catalogs are not used, the AD role must have the right permissions to contact and synchronize with several AD servers. DSC PowerSeries Intrusion Panel Extension 4.0: The DSC PowerSeries Intrusion Panel Extension 4.0 includes significant improvements in performance and scalability with respect to the number of intrusion detection units, intrusion detection areas, and inputs that are supported. Please note that if you already have DSC panels integrated with a previous release of Security Center, you must install the new DSC PowerSeries 4.0 extension in order for your intrusion panel features to work. For more information about the DSC PowerSeries Intrusion Panel Extension, see the DSC PowerSeries Intrusion Panel Extension Guide 4.0. Security Desk in 64-bit mode: The Security Desk is now installed as a 64-bit application, allowing for higher memory consumption. This is useful for customers that require more scalability, and customers that are using features that require more memory, such as Plan Manager. Alarm Management enhancements alarm grouping and filtering: Users can choose how additional occurrences of an alarm are displayed in the Security Desk Alarm Monitoring and Monitoring tasks. Alarms can be grouped by alarm, state, priority, and source. When alarm grouping is enabled, a real-time count of current alarms in each group is displayed for quick visual reference, including any common fields for the group such as name, source, or priority. Users are also able to expand or minimize an alarm group to simplify viewing. Once grouped, alarms can be managed as a group with available actions that include acknowledge/snooze/ forward all alarms in an alarm group. For more information, see the Security Desk User Guide. Server Admin Web Client now supported with HTML5: To enhance support for new web browsers such as Google Chrome and Windows 10 Edge, the Server Admin web app supports HTML5, the latest technology for web page development. For more information, see the Security Center Administrator Guide. Maintenance mode enhancements: For roles, video units, cameras, LPR units, Patrollers, access control units, and intrusion detection units, you can specify a duration when enabling Maintenance mode, after which maintenance mode is automatically deactivated. When maintenance mode is enabled for an entity, the Maintenance mode icon is displayed over the entity's icon in the entity tree, indicating that the entity is being investigated and might not perform as expected. The automatic deactivation (schedule) ensures the entity returns to normal operation without requiring manual intervention. EN V5.5.C2(4) Last updated: October 24,

13 NOTE: Setting an entity in Maintenance mode does not stop health events, but it reports all health events as information only. Any event-to-actions configured for an entity in maintenance mode should continue to work as well. New digital input state change events for configuring event-to-actions: Users can configure event-to-actions based on digital input events. Three new input state events have been added: normal, active, and trouble. For more information, see the Security Center Administrator Guide. Security Center Compact: Security Center Compact is a new edition of Security Center (along with Standard, Professional and Enterprise) that is only available on subscription. The Compact package supports up to 25 cameras and offers an easy-to-deploy option for customers with basic video management requirements. A Security Center Compact system can be federated within a Security Center Enterprise system, and can be easily upgraded to the next Security Center package tier. A Security Center Compact license is required. For more information about Security Center Compact and subscription-based licensing, contact your Genetec channel partner. Video enhancements Security Center 5.5 GA includes the following video enhancements. General video enhancements Enhanced security for RTSP connections RTSP over TLS: Prior to Security Center 5.5, existing RTSP connections between Security Center role and client apps used plain RTSP (no encryption or authentication), leaving them exposed to DoS and man-in-the-middle attacks. This new feature adds token-based authentication to RTSP requests and adds encryption for video transmission by leveraging RTSP over TLS. Command and Control communications between server modules was already encrypted with Security Center 5.4. A new setting called Use secure communication is available in the Media Router role configuration settings to enable RTSP over TLS. The "Use secure communication" setting is enabled by default. All video transmission uses RTSP over TLS by default. When network or system is configured for Multicast or Unicast UDP, the RTSP channel is encrypted. When Unicast TCP is enabled, all the video is transmitted over a secured and authenticated TLS channel. Video playback and video export always use RTSP over TLS so transmitted video is secure (encrypted). NOTE: The "Use Secure Communication" setting can be turned off for backward and forward compatibility. For example, on a Security Center 5.4 system you can federate a Security Center 5.5 system, but the "Use secure communication" setting must be turned off. Three tier Archiver: It is possible to configure a strategy for camera failover that includes multiple failover archivers, and a defined order of priority for cameras to failover from one server to another. This feature is useful in multi-site scenarios as it enhances the reliability of a global video surveillance system; the local site is protected with a third failover Archiver located at a remote site. NOTE: This feature requires a specific license. For more information, see the Security Center Administrator Guide. EN V5.5.C2(4) Last updated: October 24,

14 New event-to-action: a snapshot: The a snapshot action, allows users to take a snapshot or a series of snapshots pre-event and post-event and them to a recipient. For more information, see the Security Center Administrator Guide. Export video to MP4: To offer greater flexibility in viewing exported video and well as speed up the export process, Security Center supports exporting video to the MP4 file format. This enables users to view video in a widely-used format, leveraging common off-the-shelf video players, while not requiring a specialized video player, such as Genetec Video Player. This capability is also supported using the SDK. Users can convert G64 and G64x files to MP4, and it is more efficient since no transcoding is required. Conversion to MP4 supports H.264 and MPEG-4 video, and AAC audio formats. Fusion stream encryption and overlays are not supported in this first iteration. For more information, see the Security Desk User Guide. Re-exporting G64 video: Users are able to create new G64 and G64x video files by reexporting existing exported video and choosing user-defined start and end times. For more information, see the Security Desk User Guide. Adding bookmarks to exported G64x videos located in the Vault : After video has been exported (G64x recordings) to the Vault, users can add or remove bookmarks to add additional information. NOTE: This feature is not supported in the Genetec Video Player. For more information, see the Security Desk User Guide. Snapshot editor: Users can edit or modify snapshots, including modifying a snapshot to ensure privacy. Snapshot images can be cropped, blurred, masked, rotated, flipped, and re-exported. Users can reset a snapshot and undo/redo edits prior to the snapshot being saved. For more information, see the Security Desk User Guide. Auto-discovery is no longer enabled by default: To avoid issues with unit connectivity, autodiscovery is no longer enabled by default for the following camera extensions: ACTi (ACD,ACM,CAM,KCM,SED,TCD, and TCM) Bosch (All) Interlogix Cam Plus (CamPlus IP) Interlogix MPEG-4 (Legend IP, SymDec, SymNet, SymSafe, and SymVeo) Verint (All) Auto-discovery can be re-enabled in Config Tool by selecting the Multicast period and Broadcast period options on the Extensions tab of the Archiver. Bosch enhancements Add Bosch units using a Domain Name System (DNS) name: You can now manually add Bosch units using a hostname instead of an IP address. This is useful when an encryption certificate cannot be created using an IP address as a common name. For more information, see the Security Center Video Unit Configuration Guide. EN V5.5.C2(4) Last updated: October 24,

15 Panasonic enhancements Improved software motion detection: Software motion detection in Security Center 5.5 has been improved. Motion detection is no longer based on motion information from the Panasonic camera but from the H.264 video itself. This resolves the problem of i-vmd and Hardware motion detection not working properly when performing PTZ actions. NOTE: Improved software motion detection is only available for Panasonic 3, 4, and 6 series cameras. Furthermore, this feature is only active for newly added units in 5.5 GA. Cameras already existing on the system will continue to use motion detection information from the Panasonic camera. Access control enhancements Security Center 5.5 GA includes the following access control enhancements. Allegion Schlage electronic lock support: NOTE: Requires Softwire 10.2 Synergis Cloud Link supports Allegion Schlage AD-Series wireless (AD-400) and hardwired (AD-300) electronic locks through specific Mercury EP panels (EP2500 and EP1501). The AD-Series locks are non-intelligent devices (online locks with no decision-making capabilities) and require connectivity to Mercury panels, which in turn connect to Synergis Cloud Link or legacy SMCs. The Synergis Cloud Link appliance (and SMC) can support up to 128 Allegion locks. Up to 16 AD-300 locks or 64 AD-400 locks are supported per Mercury EP2500 controller (4 PIM-400s x 16 locks per PIM = 64 locks per EP2500). Up to 8 AD-300 locks or 16 AD-400 locks (1 PIM-400 with 16 locks = 16 locks per EP1501) are supported per Mercury EP1501 controller. Up to 16 AD-300 locks or 64 AD-400 locks per Honeywell PW6K (PW6K is a Mercury OEM). Peer-to-Peer (P2P) communications with Synergis Cloud Link appliances: NOTE: Requires Softwire 10.2 P2P communications enables linking of inputs and outputs across Synergis Cloud Link appliances without relying on a connection to the Access Manager. Input state changes are retransmitted from one Synergis Cloud Link to its peers (other Synergis Cloud Link appliances). Inputs on one appliance can trigger outputs on another appliance. Up to 15 Synergis Cloud Link appliances can be connected as peers, supporting a maximum of 512 outputs and 128 inputs in I/O linking configurations. P2P communications is achieved by having one Synergis Cloud Link designated as the master within an I/O zone, communicating with connected peers. In the event of a master Synergis Cloud Link appliance failure, the Access Manager would not support the role of the master appliance (P2P would not work in this scenario). Global antipassback with Synergis Cloud Link appliances: NOTE: Requires Softwire 10.3 Global antipassback is a feature that extends the antipassback restrictions to areas controlled by multiple Synergis Cloud Link appliances (also known as Synergis unit). EN V5.5.C2(4) Last updated: October 24,

16 When strict and hard antipassback is applied to an area without global antipassback, a cardholder who entered the area through one door cannot leave the area through another door if both doors are not controlled by the same Synergis unit. Also, the same cardholder who entered the area through one door, can re-enter the area through a different door if the two doors are not controlled by the same Synergis unit. With global antipassback enabled, these two violations can be prevented. Global antipassback only works on areas that are entirely controlled by Synergis units. All units controlling the same area must be managed by the same Access Manager. Enhanced Mercury scalability: NOTE: Requires Softwire 10.2 Customers can connect up to 32 Mercury EP panels (maximum of 128 readers) to a Synergis Cloud Link appliance (or SMC). This has increased from 16 Mercury EP panels in the previous firmware version. Enhanced encryption for Mercury EP panels and Assa Abloy IP locks: NOTE: Requires Softwire 10.2 Mercury EP Panel Encryption: Default TSL Encryption for Mercury EP buses is available to offer greater communication security. TSL encryption will be enabled by default as Softwire 10.2 will be bundled with Mercury firmware Assa Abloy IP Lock Encryption: 128-bit AES encryption is supported between IP locks (POE or WiFi) and the Synergis Cloud Link appliance or SMC. Automatic expiration of unused credentials and inactive cardholders (Synergis Cloud Link, SMC, HID Controllers): To further enhance access control security, credentials can be set to automatically expire if they have not been used for a defined period of time. Users can display which credentials will expire using the expiration date filter in the credentials management task. Cardholders who have been inactive (have not used their credentials) for a defined period of time can also be configured to auto-expire. Expiration values can be copied from on entity to another using the Copy Config capability of Security Center. Area Presence Reporting task enhancements: New filters for cardholders and cardholder groups allow operators to create more targeted area presence reports. Users first select an area, at which point the filters are enabled for use. Two additional columns have been added to the Area Presence reporting task to provide greater detail about cardholders present in an area: Cardholder Group that the cardholder in the report belongs to. Visitor Escort (cardholder) who is visiting a facility and is being hosted (or escorted) by an authorized cardholder. Double swipe supported with the Assa Abloy Aperio lock (v3): NOTE: Requires Softwire 10.2 With a double swipe (double presentation of a credential), users can toggle the lock state from locked to unlocked (or vice versa) for a door equipped with the Aperio locks (V3). New integration with STid keypad-enabled readers: NOTE: Requires Softwire 10.2 EN V5.5.C2(4) Last updated: October 24,

17 Keypad-enabled STid readers (version 5 or later) are supported. Supported keypad modes include: Card or PIN / Card AND PIN / Card AND PIN on schedule. The STid readers connect to the Synergis Cloud Link appliance (or SMC) over RS-485. Turnstile support with Mercury Panels: Two new Mercury turnstile modes are supported on Mercury Panels: 1 The Mercury panel will ignore a superseding access granted until the previous cardholder goes through the turnstile. 2 The Mercury panel will remember the number of accesses granted and unlock the door once for each access granted as people go through the turnstile. This allows multiple cardholders to badge and then walk through. Access Manager database retention period enhancement: You can now keep events for up to 9999 days, previously the maximum was 999 days. LPR enhancements Security Center 5.5 GA includes the following LPR enhancements. Single read on trigger: Users can configure the system to capture a plate after a signal has been received from an electrical device, Security Center event-to-action, or a hot action. This feature is designed for use with fixed AutoVu installations and is ideal for controlling vehicle access to gated parking lots. This feature is supported with SharpOS 11.3 and requires Sharp 3.0 and XS hardware. For more information, see the Sharp Administrator Guide. Deleting a hotlist hit: If a license plate has been added to a hotlist in error and there is one or more reads of a license plate in a hotlist, the user now has the ability to delete the hit from the database. This can be done in Security Desk from the Hit Report task. When a hit is deleted, it is added as an activity trail. IMPORTANT: You can no longer view and control Sharp outputs from the LPR Manager. To do so, you must enroll the Sharp as a video unit in the Archiver. If this is not part of your current Security Center license, please contact GTAC. After upgrading to Security Center 5.5, you must also reconfigure any existing event-to-actions that use outputs associated to an LPR Processing Unit under the LPR Manager since those event-to-actions will no longer exist. Resolved issues in Security Center 5.5 GA Resolved issues are software issues from previous releases which have been fixed in the current release. The following software issues were resolved in Security Center 5.5 GA. Solution/ Unit Issue Description Access Access rules for doors are not sorted in a logical order. Access On the Properties page of the Access Manager role, the maximum amount of days you can enter to Keep events is 999. Access When editing a cardholder picture, if you define a crop rectangle, you cannot move it around afterward. EN V5.5.C2(4) Last updated: October 24,

18 Solution/ Unit Issue Description Access After performing an upgrade to Security Center 5.3 SR2, and upgrading the Synergis Appliance to Softwire version 10.0, the Synergis Appliance fails to synchronize correctly. Access The synchronization symbol ( ) remains on the door icon in Security Desk tiles even after the access control units have finished synchronizing with the Access Manager. All Event-to-action: The Edge storage medium failure event for a camera entity is not triggered and the configured action is not executed. All When drawing a region in the Reads task, the same drawing appears in the Monitoring task. Workaround: If the duplicated shape in the Monitoring task interferes with your work, you may be able to perform the same work in the Maps task. All Unnecessary load is added to the system when deleting entities that are not part of the root partition. All Security Desk: When you right-click and sort Public tasks by Name, the sort reverts back to Type every time Security Desk is restarted. All In the User Management task, the Default map is not automatically updated with the new areas and new maps. Workaround: Restart Config Tool to see the new areas and new maps. All When a map is opened in the Maps task and no change is made to the map view, if you then open the Monitoring task and select Switch to map mode, this will cause the view of the map in the Maps task to change. Workaround: If you modify the view of the map in the Maps task, it will no longer be affected by changes in the Monitoring task. All When a BeNomad map is open in the Maps task, if you then open the Monitoring task and select Switch to nap mode, this will cause the view of the map in the Monitoring task to change location. Every time you click between the Maps task and the Monitoring task in Map mode, the view will change. All When selecting multiple entities to add to a map in Plan Manager, if one of the selected entities cannot be added, this prevents all of the entities from being added. All In the Monitoring task, double-clicking on an event in map mode can move the focus of the map to an unrelated location. EN V5.5.C2(4) Last updated: October 24,

19 Solution/ Unit Issue Description All When setting up the query filter for a Reads/hits per day report, setting the time range for a Specific date and selecting "Now" as the To date returns results for only the first day. Workaround: Enter a specific date in the From and To fields. All In the Security Desk Monitoring task, if a video tile is positioned on top of a map, the live video feed is lost when a Directory failover occurs. All In Security Desk's Options dialog box, the search does not return results for custom events. All The Auto-lock feature does not work as expected. The user is locked out indefinitely. Workaround: When prompted to log on, wait for approximately a minute and click Cancel so you are logged off Security Desk. You will be able to log on after this. All Users that are imported from an Active Directory within the same domain must include the domain name when logging in. All Security Desk: When Windows has been running for approximately 25 days straight, you cannot maximize the canvas to full screen. Workaround: Restart the computer. All In Config Tool, if there are no tasks in the Favorites and recent items or you remove all the tasks from your favorites, the main Tasks page is empty. Workaround: Open a new task so it is added to the Favorites and recent items. Arecont Arecont AV40185DN: If the frame rate is 1 fps (the minimum) and the resolution is 3648 x 2752 (the maximum), you receive transmission lost and unit lost events. Axis Axis P3215-V: When Image rotation is set to 90 or 270 degrees on the Hardware tab, the motion block count does not work for the test zone on the Motion detection tab. HID When adding or removing federated cardholders or cardholder groups, the number of credentials shown in Config Tool is inaccurate. LPR The LPR Manager role aborts updating a permit when the permit file is in the process of being locked. LPR When a Patroller entity's time zone is changed, the timestamps displayed in the Monitoring task and tiles are not consistent with the time zone defined in Patroller. EN V5.5.C2(4) Last updated: October 24,

20 Solution/ Unit Issue Description Panasonic Motion detection: Motion blocks don't turn red in the test zone on the Motion detection tab for cameras that use the Panasonic extension. Pelco For Pelco IMM12018 cameras, when viewing a digital zoom preset that was created before SC 5.4 SR3, it is not possible to return to the nondewarped view. Video Deleting video files from the Archive storage details task does not always work, the database query takes a long time and sometimes fails with a timeout error. Video If you attempt to set the PTZ pattern name or Preset name using the methods provided in the camera class SetPtzPatternName and SetPtzPresetName, the following exception will occur: You only have read access on this member since it is an entity that you Video Security Desk: The scroll bar for PTZ cameras is still displayed even if the "Display overlay controls" option is disabled. Video Security Desk: The Camera configuration report does not report the correct values for cameras that have been added as multicast listeners. Video When working with multiple displays, the camera widget of the secondary display does not appear for a selected tile. Video Federation: The PTZ speed slider is disabled in the UI when Security Center 5.5 is federating Security Center 5.3 Video When using Hardware Acceleration with an NVIDIA GTX card, there is a high memory usage. Video When exporting AAC audio and video to an MP4, Windows media player and VLC do not play the audio portion correctly. Workaround: Install an additional codec, such as "K-Lite Codec Pack" for Windows Media Player to play audio and video properly. Video When starting playback using the "Go to specific time" button and then fast forwarding to 100x, the playback automatically jumps near live after a few seconds. Video CT: When browsing for a camera encryption certificate, the 'Select certificate' dialog box immediately closes after a certificate is selected, making it impossible to validate the certificate or enter the password. Workaround: To validate the certificate, enter the certificate path and file name manually. If the certificate requires a password, enter the password before browsing for the certificate. Video The Genetec Video Player 5.4 does not support H.265/HEVC video. Video The Genetec Video Player 5.4 does not support encrypted video. EN V5.5.C2(4) Last updated: October 24,

21 Solution/ Unit Issue Description Video Omnicast federation: When viewing live video from a federated camera, if you try to pause and resume viewing, the video does not playback. You will also receive an error that says the video is not being recorded even though it is. Workaround: To validate the certificate, enter the certificate path and file name manually. If the certificate requires a password, enter the password before browsing for the certificate. Video In the Archiver transfer task, when configuring the Transfer group properties, you can select "0" in the Allow Simultaneous downloads field. Video When viewing a video in the Monitoring task, moving through the timeline using the forward and reverse controls can cause the controls to freeze and become greyed-out. Workaround: Click the Live button to reset the controls. Video Security Desk: When you drag and drop a playback sequence to a different tile and then select Switch to live, the PTZ commands are not available. Video Archive transfer: When an archiver failover occurs while a transfer is in progress, the transfer status and details are incorrect and error messages are displayed. Video When you use the Add network location button on the Archiver to add a local path, the Archiver is not able to delete the oldest files on that Archiver. EN V5.5.C2(4) Last updated: October 24,

22 Installation and upgrade notes for Security Center 5.5 SR2 There are some things you should know when installing or upgrading to Security Center 5.5 SR2. Please note the following when installing or upgrading to Security Center 5.5 SR2: DSC PowerSeries Intrusion Panel Extension 4.0: If you have DSC PowerSeries control panels integrated with Security Center 5.4 or earlier, after you upgrade to Security Center 5.5 GA or later, the panels will go offline until you install the DSC PowerSeries extension. After the extension is installed, the panels will automatically reconnect to Security Center. The panels will not need to be reconfigured. EN V5.5.C2(4) Last updated: October 24,

23 Known issues in Security Center 5.5 SR2 Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved. Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and/or model. For a list of supported hardware known issues and limitations in Security Center 5.5 SR2, see the GTAP Known Issues page. You ll need a username and password to log on to GTAP. Security Center 5.5 SR2 includes the following known issues. Solution/Unit Issue Description Access When a cardholder is removed from a cardholder group, the cardholder is unexpectedly removed from the public partition and added to the root partition. Access Unit enrollment tool: When trying to add an access control unit, the Status column shows an error when the unit has been successfully added, or is in the process of being added. Access For doors that are controlled by HID readers, if the door is configured to ignore REX events after access is granted or after the door is closed, the door s Locked status may not reflect the actual state of the door. Access Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials randomly disappears, particularly after the Access Manager restarts. Access Some First-person-in events are in the list of Custom events instead of Normal events. Access Areas that inherit Access control rules from parent areas continue to have those rules take effect even if the parent area has all Access controls turned off. Access HID Edge EVO EH400-K: Readers that use firmware version do not buzz when a door forced event is generated. Access If you set up an event-to-action using a cardholder access denied event, some actions are triggered twice, such as Run a macro, Send an , and Unlock door explicitly. Access Global Cardholder Management: You cannot add more than 100 entities at a time on a partition. Workaround: Export a list of all cardholders, then use the Import tool to move them to a different partition. Access Active Directory: When you are importing credentials from an Active Directory, only the last credential format that is mapped is used. EN V5.5.C2(4) Last updated: October 24,

24 Solution/Unit Issue Description Access Softwire: Door locked/unlocked events that occurred while the Synergis unit is offline are not reported to Security Center once the unit is back online. ACTi ACM1100: Setting the Hue option in the camera s Attributes tab in Config Tool has no effect on the unit. ACTi KCM-7211: When viewing the camera in a tile, the Auto-focus specific command does not work. Workaround: After sending the Auto-focus command, click the +/- zoom buttons to start Autofocus. All After upgrading to Security Center 5.5 SR2, Numeric, Decimal, and Date custom data types are replaced with the standard data types for your custom fields, but existing custom field values are maintained. All When you install a new graphics card and run the hardware benchmark tool for the first time, Security Desk uses the old values from the previous graphics card. Workaround: Restart Security Desk and run the benchmark tool again. All Maps: When you draw a rectangle with a width that is greater than the height, the shape of the rectangle changes after you click Apply. All Schedules: When using a Specific or Ordinal schedule, changing the Time coverage from a Range to All day has no effect. All Maps: The Maps designer task does not work properly in Arabic. All Maps: When you click on the Alarms icon in the Map designer task, the Alarms dialog box is empty even though there are alarms configured on the system. All Maps: Modification made to a map in the Config Tool designer are not synchronized automatically in Security Desk. All To view live or playback video from Security Center Mobile 4.0SR1, you must disable the "Use secure communication" on the Properties page of the Media Router role. All Security Desk: In the System status task, the information in the Current server and Servers column is not correct. All Security Desk: When you drag and drop in a tile an area that has an ArcGIS map, the map background is white. Workaround: Zoom-in to see the background. All Failover: After a Map Manager role fails over, maps that were created using images are blank. EN V5.5.C2(4) Last updated: October 24,