Getting Started with Security Desk 5.1

Transcription

1 Getting Started with Security Desk 5.1

2 Copyright notice 2011 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end user license agreement. "Genetec", "Omnicast", "Synergis", "AutoVu", "Federation", the Genetec stylized "G" and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. "Security Center", "Security Center Mobile", "Plan Manager", and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. Document information Document title: Getting Started with Security Desk 5.1 Document number: Document update date: November 18, 2011 You can send your comments, corrections, and suggestions about this guide to documentation@genetec.com. ii genetec.com Security Desk 5.1 Getting Started Guide

3 Product documentation Security Center includes the following documentation: Security Center Release Notes. Describes the release in detail, including new features, resolved issues, known issues, and limitations. Security Center Installation and Upgrade Guide. Describes the prerequisites for installing Security Center, and provides instructions for installing and upgrading Security Center on your system. Security Center Administrator Guide. Provides all the instructions and conceptual information you ll need to set up, configure, and administer your Security Center system. This guide is also available from the Config Tool online Help. Getting Started with Security Desk. A task-oriented introduction to Security Desk that uses real-world scenarios (viewing a camera, searching/exporting video, and managing alarms) to show new users how to use the basic product features. Genetec Security Desk User Guide. Provides the instructions and conceptual information you need to get started with Security Desk, to monitor and generate reports for AutoVu LPR, Omnicast video surveillance, and Synergis access control systems. This guide is also available from the Security Desk online Help. Security Center Video Unit Configuration Guide. Provides the pre-configuration instructions for integrating video units into Security Center, and any configuration steps required for some video unit features to work. Security Center Portable Archive Player User Guide. Explains how to use the Portable Archive Player to view exported video files. AutoVu Patroller Release Notes. Describes the AutoVu Patroller release in detail, including new features, resolved issues, known issues, and limitations. AutoVu Hardware Release Notes. Describes the AutoVu Hardware for this release in detail, including new features, resolved issues, known issues, and limitations. AutoVu Handbook. Provides AutoVu installers and administrators with a single source of information about installing and configuring AutoVu hardware and software. AutoVu Patroller User Guides. Quick reference guides to using Patroller, AutoVu s mobile LPR solution. There is a separate user guide for each Patroller installation type (Law Enforcement, City Parking Enforcement, City Parking Enforcement with Wheel Imaging, University Parking Enforcement, and Mobile License Plate Inventory). AutoVu Connecting the Sharp Camera. Explains how to power up and connect your Sharp. A printed version is provided in the Sharp box. AutoVu Connecting the SharpX Camera. Explains how to power up and connect your SharpX. A printed version is provided in the SharpX box. Where can I find the product documentation? Product DVD. The documentation is available on the product DVD in the Documentation folder. Release notes and installation guides include a direct link to the latest version of the document. Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from GTAP. Note, you ll need a username and password to log on to GTAP. Online help. Security Center client applications include online help, which explain how the product works and provide instructions on how to use the product features. Patroller and the Sharp portal also include context-sensitive help for each screen. To access the online help, click Help, press F1, or tap the? (question mark) in the different client applications. genetec.com Security Desk 5.1 Getting Started Guide iii

4 Technical support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions. Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more. Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support case online at For GTAC's contact information in your region see the Contact page at NOTE Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready. Licensing. For license activations or resets, please contact GTAC at For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer Service at customerservice@genetec.com, or call (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at sales@genetec.com, or call (option #2). Additional resources If you require additional resources other than the Genetec Technical Assistance Center, the following is available to you: GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at Technical training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to iv genetec.com Security Desk 5.1 Getting Started Guide

5 Contents Product documentation iii Technical support iv About this guide ix Chapter 1: Introduction What is Security Center What is Security Desk Connecting to Security Center Open or close Security Desk Logging on Logging off Chapter 2: User Interface The Security Desk user interface Common UI elements Selector Report pane Logical view Canvas Dashboard Chapter 3: Viewing a camera Find and view a camera Remove displayed entities What is a tile? Change the tile pattern Unpack tile content Pack a tile Using the timeline genetec.com Security Desk 5.1 Getting Started Guide v

6 Scroll left/right Switch between live and playback Using camera controls Start and stop recordings Add a bookmark Snapshots Save a snapshot View snapshots Modify snapshot settings Digital zoom Apply digital zoom by clicking and dragging Apply digital zoom using the mouse wheel Apply digital zoom from the camera widget Apply digital zoom by right clicking on the image Working with visual tracking Enable visual tracking in a Security Desk tile: Using visual tracking in the Security Desk: PTZ widget Chapter 4: Searching for video recordings Searching for recorded video archives Search for video using the Archives task Play back a video archive Playback controls Pause/playback state Exporting a video clip About export statuses vi genetec.com Security Desk 5.1 Getting Started Guide

7 Chapter 5: Managing alarms Alarm monitoring Responding to alarms Creating an incident report Alarm reports Exporting and printing alarm reports Index genetec.com Security Desk 5.1 Getting Started Guide vii

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9 About this guide This guide is for new users to Security Desk. It uses real-world scenarios to show you how to use the basic product features. You'll get a quick tour of the product interface, and then learn how to log on and off, view a camera, search for and export video, and manage alarms. NOTE This version of the document focuses mainly on the basic video surveillance tasks. Basic access control tasks will be included in the next product release. To learn more about all the features available in Security Desk, see the Security Desk User Guide. For more information, see the Genetec Security Desk User Guide. This guide is organized into the following sections: "What is Security Center" on page 2 "What is Security Desk" on page 3 "Connecting to Security Center" on page 4 "The Security Desk user interface" on page 8 "Viewing a camera" on page 15 "Searching for video recordings" on page 33 "Managing alarms" on page 47 genetec.com Security Center 5.1 User Guide EN V5.1.B(2) ix

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11 1 Introduction This guide is a concise, quick-start guide covering some of the basic video features and functions of Security Desk 5.1. This section includes the following topics: "What is Security Center" on page 2 "What is Security Desk" on page 3 "Connecting to Security Center" on page 4 genetec.com Security Desk 5.1 Getting Started Guide 1

12 Introduction What is Security Center What is Security Center Security Center is the unified security platform that seamlessly blends Genetec's IP security and safety systems within a single innovative solution. The systems unified under Security Center include Genetec's Omnicast IP video surveillance system, Synergis IP access control system, and AutoVu IP license plate recognition system. Security Center s unified security platform provides: One platform controlling and managing video surveillance, access control, and LPR edge devices. One user interface for monitoring, reporting, and managing events and alarms for video surveillance, access control, and LPR Security Desk. One user interface for configuring video surveillance, access control, and LPR Config Tool. Unified live video viewing with video searches and video playback. 2 genetec.com Security Desk 5.1 Getting Started Guide

13 Introduction What is Security Desk What is Security Desk Security Desk is the Security Center application used for monitoring, reporting, and managing the events and alarms for video surveillance, access control, and LPR. A B \ A B Click the Home button to open the Home page Exit Security Desk Within a single interface, users can monitor real-time events and alarms, generate reports, track door and cardholder activity, and view live and recorded video. When connected to multiple systems, Security Desk allows you to globally monitor, report on, and manage hundreds of sites. Both intuitive and powerful, Security Desk provides the tools necessary to gain a complete understanding of events taking place within your organization. The interface is streamlined for operation management and investigation. genetec.com Security Desk 5.1 Getting Started Guide 3

14 Introduction Connecting to Security Center Connecting to Security Center This section explains how to start and exit Security Center. This section includes the following topics: "Open or close Security Desk" on page 4 "Logging on" on page 4 "Logging off" on page 5 Open or close Security Desk To open Security Desk: Click Start > All Programs > Genetec Security Center 5.1 > Security Desk. NOTE You may not run more than one instance of Security Desk on the same computer. To close Security Desk: Click at the upper-right corner of the Security Desk window. Logging on All Security Center client applications require you to provide a username, password, and the name of the Directory you want to connect to. Depending on how your system administrator has configured the system, you can log on in the following ways: Default log on. Enter your Security Center username, password, and the server name (or IP address) of your main server. 4 genetec.com Security Desk 5.1 Getting Started Guide

15 Introduction Connecting to Security Center Log on with Windows credentials. If Security Center is integrated with Window Active Directory, then you will be logged on to Security Desk through your Windows user account. Security Center will not ask you for a username and password. With this connection method, you cannot edit the username or password, as it will be taken from the current Windows session. Log on with supervision. Both you and your supervisor must provide a username and password to connect to the Security Center server. Logging off You disconnect from Security Center without closing the application: From the Home page click Log off. This disconnects you from the Directory, but doesn t close the application. Use this command when you plan to log on again using a different username and password. genetec.com Security Desk 5.1 Getting Started Guide 5

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17 2 User Interface In this section, you will learn about the major components of the Security Desk user interface. This section includes the following topics: "The Security Desk user interface" on page 8 "Common UI elements" on page 9 "Selector" on page 9 "Report pane" on page 9 "Logical view" on page 10 "Canvas" on page 11 "Dashboard" on page 13 genetec.com Security Desk 5.1 Getting Started Guide 7

18 User Interface The Security Desk user interface The Security Desk user interface Security Desk uses tabbed windows so you can easily open and access many tasks as once. You can switch between tasks by simply clicking on a different tab. You can create any number of tasks within the application, based on your needs and privileges. The Security Desk s window contains the taskbar and the task workspace. A B C D E A Taskbar The taskbar includes the Home button and the task list. B Home button Click the Home button to show or hide the Home page. Right-click the Home button to show the Taskbar menu. C Task list List of tabs corresponding to the tasks you are currently working on. Click a task tab to switch to that task. Right-click a tab to show the Task menu. D Task workspace The task workspace changes automatically with the task you select. When the task list is empty, the Home page is displayed instead. When a task is selected, it displays the task workspace. E Notification tray The notification tray displays important information regarding your system. It always appears at the upper right corner of the application window. It also includes the standard application commands. 8 genetec.com Security Desk 5.1 Getting Started Guide

19 User Interface The Security Desk user interface Common UI elements For the most tasks, the task workspace is typically divided into several panes. Each of them can be resized, collapsed, or hidden. The most common panes are illustrated below: Taskbar Selector Report pane Canvas Resize handle (see below) Dashboard Logical view To resize the panes, click the resize handle and drag it in the direction you want. Selector The selector is a pane in the task workspace that may contain one or more sets of tools (each shown in a separate tab) that allow you to find and select the entities you want to work with. The selector can be collapsed (click ), or hidden (press F6). Report pane For most tasks, query results are displayed in the report pane. For some tasks like monitoring, or alarm monitoring, events and alarms are displayed in the report pane. genetec.com Security Desk 5.1 Getting Started Guide 9

20 User Interface The Security Desk user interface Logical view The Logical view is a common tab found in the selector of almost all tasks. The Logical view shows the entities that you can display in the canvas in the form of a hierarchy, or entity tree. To view any entity in the tree, you can double-click or drag and drop the entity from the logical view to the canvas. The hierarchy illustrates where the system devices (doors, elevators, cameras, etc.) are located in the system by showing their relationship with areas. For example, the doors leading to an area, and other devices located within the area, are shown as child entities of that area (below that area in the hierarchy). Likewise, cameras used to monitor doors are shown underneath these doors in the hierarchy. Type text to apply a name filter System entity. Cannot be viewed in the canvas Area Click to open the Search dialog box Whenever an entity name is displayed in yellow, it means that there is a problem with the settings. Move the mouse pointer over it to see the error message in a tooltip. Click here to show or hide the child entities Federated Omnicast system 10 genetec.com Security Desk 5.1 Getting Started Guide

21 User Interface The Security Desk user interface Canvas The canvas is the pane in the task workspace used to view and control multimedia information, such as videos, area maps, road maps, cardholder pictures, and so on. Canvas tab Tiles/Map modes Dashboard The canvas contains two panels (or sections) that can be resized, collapsed, or hidden. A canvas menu, with canvas commands can be opened by clicking the little triangle on the canvas tab. The two panels (Tiles/Map and Dashboard) are described as follows: Tiles/Map. This is the main panel within the canvas, and the only one that cannot be hidden. You can switch between two display modes: Tiles. In Tiles mode, the display panel is divided into individual windows called tiles. The arrangement of the tiles within this panel is called the tile pattern. To change the tile pattern, open the canvas menu and click. To synchronize, in time, the video (live or playback) displayed in all tiles, open the canvas menu and click. To remove all entities displayed in tiles, open the canvas menu and click. genetec.com Security Desk 5.1 Getting Started Guide 11

22 User Interface The Security Desk user interface Map. In Map mode, the entire display panel is used to show a road map. This alternate canvas display mode is available for the Monitoring tasks, and some AutoVuspecific tasks where road maps are required. The map for AutoVu will open centered on the location previously configured in the LPR settings. Dashboard. The dashboard contains the widgets (commands and status information) associated to the entity displayed in the current tile, which is highlighted with a yellow border. You may show or hide the dashboard by pressing F7. Depending on the nature of the selected task, the report pane or the canvas may be absent. You can alternate between collapsing one of these two panes, or showing them both by pressing F9. 12 genetec.com Security Desk 5.1 Getting Started Guide

23 User Interface The Security Desk user interface Dashboard The dashboard contains widget commands pertaining to the current tile and the entity type it displays. The widgets displayed in the dashboard are a more complete set of commands than their taskbar counterparts. When there is not enough space in the dashboard to show all the widgets, a scroll bar will appear. The picture below illustrates the widgets commonly portrayed on the dashboard when viewing a camera entity in Live mode. A A B C Camera widget PTZ widget Tile widget B C genetec.com Security Desk 5.1 Getting Started Guide 13

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25 3 Viewing a camera If your system has many cameras, you won't be able to view them all at once. But as a security operator, if someone reports that a car is being stolen from the parking lot, you'll need to quickly find the parking lot camera, and flag the recording. If the camera is a PTZ camera, you may want to control its motor and move it around. In this section, you'll learn how to find and display a camera. You'll also learn about the different tools you can use to view and control the video. This section includes the following topics: "Find and view a camera" on page 16 "Remove displayed entities" on page 17 "What is a tile?" on page 18 "Switch between live and playback" on page 22 "Using camera controls" on page 23 genetec.com Security Desk 5.1 Getting Started Guide 15

26 Viewing a camera Find and view a camera Find and view a camera All your Security Center cameras are listed the selector pane of the Monitoring task. If there are many cameras in your system, you can use the name filter to find a camera. 1 Open a Monitoring task 2 At the bottom of the selector pane, click the Logical view tab. 3 In Search field at the top of the Logical view tab, type part of the camera s name, then press Enter or click search ( ). The name filter is then applied to the entire Logical view. 4 Do one of the following: Either double click the camera in the Logical view that you want to see. Or, drag the camera from the Logical view to a tile on your canvas. 5 In the name filter at the top of the Logical view, click Clear filter ( )to remove the name filter and display the entire Logical view again. A B C D E A Monitoring task. D Double click or, drag to a tile to view. B Name filter. E Filtered Logical view. C Click to remove filter. 16 genetec.com Security Desk 5.1 Getting Started Guide

27 Viewing a camera Remove displayed entities Remove displayed entities You can clear the contents of a tile in the following ways: Right-click on a tile, and select Clear. Select a tile, and type the Backspace key. Click in the canvas menu (empties all tiles). Type CTRL + Backspace (empties all tiles). genetec.com Security Desk 5.1 Getting Started Guide 17

28 Viewing a camera What is a tile? What is a tile? A tile is used to display a single entity. The following is a tile showing a camera. Tile ID Click here to show the commands found in the Tile toolbar Camera name The yellow frame indicates that this is the current tile Video stream - Right-click to show the contextual menu Timeline Change the tile pattern Unpack tile content The default tile layout displays four tiles in the canvas. You can easily change this pattern to suit your working preferences: 1 Open the canvas menu by clicking the canvas tab itself ( ). 2 Click found in the canvas menu. 3 Click one of the four equal tile patterns presented. (Optional) Click on the More button to choose from the full list of 26 different tile patterns. They range between 1 big tile to 64 little tiles. Some entities displayed in tiles are composite entities. A composite entity is an entity composed of two or more entities. For example, in a Security Center access control and video surveillance system, you can have multiple cameras associated to a single door. The door is a composite entity because multiple entities (the cameras) are associated to it. If you are monitoring the door and an event occurs at the door, you can view one camera, or all cameras associated to that door. By default, an event at the door displays only one camera because the multiple entities are packed. But you can unpack the entity, you would see all the entities in separate tiles. To unpack a tile: 1 In the tile, click the eye icon on the toolbar at the top of the tile. 2 From the list, select one of the following: An individual camera. 18 genetec.com Security Desk 5.1 Getting Started Guide

29 Viewing a camera What is a tile? The Unpack command (this will unpack the multiple cameras each to it s own tile. The Start cycling command (this will begin a rotation of all packed cameras within one tile). EXAMPLE In the following example, the Main Entrance door has two cameras associated to it, the Main Entrance camera and the Front Hallway camera. An access denied event occurs at the main door, so the event is displayed in a tile. Since the tile is packed, only one camera is displayed: However, by clicking the eye beside the camera s name, you can see the attached entities. From the drop-down list, you can choose to view the Main Entrance camera or the Front Hallway camera, to unpack the tile and view both entities in separate tiles, or to start cycling and have them alternate within the tile. genetec.com Security Desk 5.1 Getting Started Guide 19

30 Viewing a camera What is a tile? Pack a tile When you have finished viewing what you need to see, you can repack the tiles. Click the blue arrow underneath the camera name. 20 genetec.com Security Desk 5.1 Getting Started Guide

31 Viewing a camera What is a tile? Using the timeline You can use the timeline to force playback at a specific point in time, identify sections of the recording that have motion, see user-added bookmarks, and so on. The timeline appears below the video image in the display tiles. A B C D E F G H I A B C D E F G H I White background indicates that a recording is present. Black background indicates that no recording was made at that time. Green motion-bars. The bigger the bar, the more motion is present. Orange ribbon icon indicates the presence of a bookmark. Mousing over the bookmark will display the associated text and time stamp. Orange bar at the top of the timeline indicates video that has been cached to your workstation s hard drive. Playback cursor. Drag cursor to playback a different point on the timeline. Playback timestamp. Click to toggle between relative and absolute time. Timeline duration/scale. Hover your mouse and scroll the mouse wheel to zoom in or out on the scale of the timeline. Purple background indicates the future. Scroll left/right You can move the timeline window to the left or to the right by clicking on the timeline itself and dragging it either left or right. genetec.com Security Desk 5.1 Getting Started Guide 21

32 Viewing a camera Switch between live and playback Switch between live and playback In the Monitoring task, the default video mode when viewing a cameras is Live mode. This is indicated in green letters in the lower-right corner of the tile ( ), and on the camera widget: If you want to playback video recordings, you will need to switch from live mode to playback mode. To switch to playback mode, do one of the following: 1 On the timeline, drag the playback cursor to the left. Repositioning the playback cursor will force the tile to display a different point in time. 2 Click the Pause button on the camera widget. 3 Click the Go to specific time button ( )on the camera widget. In the Quick Archives window, select the date and time of the video archive you want to playback. TIP You can switch between timeline view and thumbnail view when browsing the video archives with the Timeline - Thumbnail toggle at the bottom of the page. To switch back to live mode: Click the Switch to live button ( )on the camera widget. 22 genetec.com Security Desk 5.1 Getting Started Guide

33 Viewing a camera Using camera controls Using camera controls The dashboard displays widgets for the current tile and the entity type it displays. The widgets displayed in the dashboard are a more complete set of commands than their taskbar counterparts. EXAMPLE The following screen shot displays the dashboard widgets that are available when viewing a PTZ camera. A A B C Camera widget PTZ widget Tile widget B C genetec.com Security Desk 5.1 Getting Started Guide 23

34 Viewing a camera Using camera controls Start and stop recordings Use the record button ( of the selected camera. ) on the camera widget to manually start and stop recording NOTE You cannot change camera s recording state manually when the camera s recording is not being controlled by the server. In most systems, the server is configured to force recordings when motion is detected, an alarm has been triggered, or at specific hours of the day. In Live video mode, the record button has a dual purpose: a It shows the current recording status of the camera. b It allows you to start and stop the recording manually. Not recording and manual recording is enabled. Click this button to start recording. The button will turn red. Click it again to stop the recording. Unless manually stopped, the recording will stop by itself after five minutes. Thirty seconds before the recording stops, the record button will start to flash. Click it to let the recording continue for another five minutes. Not recording and manual recording is disabled. No action is possible. Recording and manual recording is disabled. No action is possible. Recording and manual recording is enabled. Click to stop manual recording. The button will turn grey. Flashing red. Recording is going to stop soon. Click it to continue the recording for another five minutes, or until it is manually disabled. 24 genetec.com Security Desk 5.1 Getting Started Guide

35 Viewing a camera Using camera controls Add a bookmark If a camera is not recording, adding a bookmark will force it to begin recording. You can search for bookmarks when querying video recordings. 1 In the camera widget, or in the tile toolbar, click The Add bookmark dialog box appears. 2 (Optional) Type a short text in Message field. The timestamp of the bookmark is fixed at the Time indicated in the dialog box. NOTE The bookmark timestamp is only shown if you are adding the bookmark to prerecorded video. 3 (Optional) Select Protect video from deletion to prevent the video sequence containing the bookmark from being deleted by the routine cleanup process. You will be prompted by another dialog box to specify the exact video sequence to protect, and for how long. 4 Click OK to save the bookmark. If you are adding the bookmark to live video, recording will start automatically if it is not already recording. 5 Click Cancel if you decide not to add any bookmark. Adding a blank message does not cancel this action. NOTE To search and playback bookmarked recordings, use the Investigation\Video\ Bookmark task. genetec.com Security Desk 5.1 Getting Started Guide 25

36 Viewing a camera Using camera controls Snapshots You can Save a snapshot whether you are viewing live or playback video in a Security Desk tile. Snapshots allows you to save the current video frame as an image file in your local workstation. You can do the following things with snapshots: See thumbnail images of all snapshots. Sort the snapshots by name, date, or size. Delete snapshots. Rename snapshots. Print snapshots. Send snapshots by . Open the folder in Windows Explorer. Save a snapshot 1 Select the tile displaying the video image you want to save as a snapshot. 2 Do one of the following: In the camera widget, click the Save a snapshot button ( ). Right-click on the display tile, select Camera, click Save a snapshot. A thumbnail of the snapshot appears while the file is being saved. All snapshots are saved with the following naming convention: CameraName (Date Time).png. By default, snapshots are saved in *.png format in the following location: C:\Users\UserName\AppData\Local\Genetec Inc.\Genetec Security Center\Application s version\snapshots\. View snapshots You can view all the snapshots you have taken in Security Desk. Click the Home button, click the Tools button, and click Snapshots. 26 genetec.com Security Desk 5.1 Getting Started Guide

37 Viewing a camera Using camera controls Digital zoom Modify snapshot settings 1 Click the Home button, and click Options. 2 Click the Video tab. 3 At the top of the Video options page, there are three configurable settings: Write snapshot info (on/off). A date/time stamp and camera name can be overlaid in the snapshot image File format. Choice of supported file formats:.bmp.jpg.png.gif Folder. The Windows folder path where your snapshots will be saved. 4 Make the required change and click Save. Digital zoom controls are available in the tile displaying the video images. You can use the digital zoom tool with live video, playback video, fixed cameras, or PTZ cameras. Digital zoom can be applied using any one of the four following methods. NOTE The first two methods do not work with PTZ cameras. If you need to apply digital zoom to a PTZ camera, you must follow the steps described in methods three and four. Apply digital zoom by clicking and dragging 1 Click an image in a tile, and drag your mouse to draw a rectangle. genetec.com Security Desk 5.1 Getting Started Guide 27

38 Viewing a camera Using camera controls When you release your mouse, the image will be zoomed to the selected area and a thumbnail of the full image appears in the upper-left corner of the tile. 2 By hovering your mouse over the tile, a red X appears on the lower-right corner of the thumbnail allowing you to remove the zoom and return to the original image. A B C D A B C D Thumbnail of full image with red box showing zoomed area. Click and drag red box to move zoom area. Click to close digital zoom mode. Click and drag on the zoomed image to move the zoom area. Use the slider to increase/decrease the level of zoom. Apply digital zoom using the mouse wheel 1 Hover your mouse over the video. 2 Scroll your mouse wheel forwards to zoom in, and backwards to zoom out. 28 genetec.com Security Desk 5.1 Getting Started Guide

39 Viewing a camera Using camera controls Apply digital zoom from the camera widget 1 Select a tile displaying video. 2 In the camera widget, click the digital zoom button. Apply digital zoom by right clicking on the image 1 Right-click on an image displayed in a tile. 2 Click Camera, an click Digital zoom. Working with visual tracking The Visual tracking feature allows you to follow an individual across different areas of your company without ever losing sight of them, as long as the places this person goes through are monitored by cameras. This feature displays transparent overlays on the video to show you where you can click to switch to adjacent cameras. IMPORTANT To use this feature, visual tracking must first be configured in the Config Tool. To learn about how to configure cameras for visual tracking, see Configuring visual tracking in the Security Center Administrator Guide. Enable visual tracking in a Security Desk tile: Visual tracking is a option that must be enabled in your Security Desk tile(s). 1 Display a camera in a tile. 2 Select the tile. 3 Do one of the following: In the camera widget, click the Enable visual tracking button ( ). Right-click on the image in the tile, click Camera, and click Visual tracking. Click the Alt+F keyboard shortcut. genetec.com Security Desk 5.1 Getting Started Guide 29

40 Viewing a camera Using camera controls Using visual tracking in the Security Desk: Before you begin: Enable visual tracking enabled in your tile(s). 1 As the subject (person or object) moves out of the camera s field of view, click the colored overlay representing a link to the next camera. The video stream displayed in the tile switches to the next camera. TIP Hovering your mouse over a zone gives you an image preview of the next camera. A B C A B C Semi-transparent overlays on the image indicate a visual tracking link to another camera. Click on an overlay to switch to the next camera. Hover your mouse over the overlay to preview the next camera. NOTE When more than one camera is associated to a given overlay, you will see a list of camera names instead of the video preview. You need to explicitly pick a camera in order to make the switch. 30 genetec.com Security Desk 5.1 Getting Started Guide

41 Viewing a camera Using camera controls PTZ widget The PTZ mode is only available when viewing live video from a PTZ dome camera ( ). A B C D A Eight direction arrows for PTZ motor control. B Adjust speed of the PTZ motor. C Zoom in and zoom out commands (+ and -). D Quick access buttons for the first seven presets. Lock control of the PTZ motor. Show the PTZ Advanced mode menu. By clicking the Show PTZ Advanced mode ( PTZ widget: ) button, additional controls appear in your PTZ basic mode controls A B PTZ advanced mode controls C A B Choice of preset slot (drop-down menu) Choice of pattern/tour slot (drop-down menu) genetec.com Security Desk 5.1 Getting Started Guide 31

42 Viewing a camera Using camera controls C Choice of auxiliary command slot (drop-down menu) Manual focus control (focus near) Manual focus control (focus far) Manual iris control (open iris) Manual iris control (close iris) Go to PTZ home (default) position Flip PTZ motor 180 degrees Open PTZ s menu (analog domes only) Use specific commands (specific to that model camera) Go to preset position Save preset position Start PTZ pattern (tour) Record PTZ pattern (tour) Start PTZ auxiliary command (eg. wiper blade) Stop PTZ auxiliary command IMPORTANT Not all PTZ cameras support all PTZ commands. If one or more of the PTZ buttons are grayed out, it means that the PTZ camera you are working with doesn t support that command. 32 genetec.com Security Desk 5.1 Getting Started Guide

43 4 Searching for video recordings If an important security event occurs, you may need to search through recorded video archives to review the video recordings. Once you have reviewed the video recordings, you may want to export a video clip to share with security colleagues or law enforcement. In this section you will learn how to search for video archives (recordings), use the playback controls, and export a video clip so that it can be shared with someone else. This section includes the following topics: "Searching for recorded video archives" on page 34 "Exporting a video clip" on page 40 genetec.com Security Desk 5.1 Getting Started Guide 33

44 Searching for video recordings Searching for recorded video archives Searching for recorded video archives In this section, we'll use the Archives investigation task in Security Desk to find and view available video archives. NOTE The Archives task is one of the many investigation tasks you can use to search for video. For more information on investigation tasks, see the full Security Desk user guide. Search for video using the Archives task 1 In Security Desk, click the Home button. 2 Under Investigation tasks group, click Archives, and click create. A new Archives task opens. 3 In the selector pane, under Cameras, select a camera. In the All available tab, a list of recording dates appear. 34 genetec.com Security Desk 5.1 Getting Started Guide

45 Searching for video recordings Searching for recorded video archives 4 Select the date of the recordings you want to play back. NOTE The selector remains red until you have selected a camera and a date genetec.com Security Desk 5.1 Getting Started Guide 35

46 Searching for video recordings Searching for recorded video archives 5 Click Generate report. The Archive task s report pane displays a list of results. A B C D E F A B C D E F Camera name Archive start time Archive end time Preview of archive s timeline so that you can easily determine which archive have more motion. Total number of results Thumbnail preview of video archive 36 genetec.com Security Desk 5.1 Getting Started Guide

47 Searching for video recordings Searching for recorded video archives Play back a video archive Playback controls You can play back a video archive in the canvas. Do one of the following: Double-click a result in the report pane. Drag the result from the report pane to a tile on the canvas. In the canvas, the video archive begins to play back in the first available tile. You can use playback controls to slow down playback, speed up playback pause playback, create a playback loop and so on. The playback controls are available in the camera widget. The commands in the camera widget change depending on what you are doing, the type of camera you are viewing and so on. For example, the widget controls will be different when viewing live video compared to playing back video with audio. Live video / no audio Playback video with audio All of the camera widget commands are described below: Button Description Jump backward. Click to move the play backwards 30 seconds at a time. Rewind (Reverse playback). Click this button once to force reverse playback. Additional clicks will adjust the reverse playback speed from -1x to -2x, -4x, -6x, -8x, -10x, -20x, -40x, -100x. Clicking the Play button will revert playback to 1x (normal speed) in the forward direction. Pause. Click to pause the playback at the current frame. genetec.com Security Desk 5.1 Getting Started Guide 37

48 Searching for video recordings Searching for recorded video archives Button Description Play. Click to play back the recording at normal speed (1x). Fast Forward. Click repeatedly to play forward faster: from 1x to 2x, 4x, 6x, 8x, 10x, 20x, 40x, 100x. Click the Play button to force playback to normal speed (1x). Jump forward. Click to move the play forward 30 seconds at a time. Switch to live. Switch from playback to live streaming. Camera not recording. Click to start recording. (Solid red) Camera recording. Click to stop recording. (Blinking red) Camera currently recording but almost at the end of it s manual recording duration. Click to continue recording. Camera not recording. Controlled by system configuration. Users cannot click to start recording. Camera currently recording. Controlled by system configuration, Users cannot click to stop recording. Slow motion. Click to slow down the playback speed between 1x to 1/8 x forwards, and -1x to -1/8 x backwards. Loop playback. When clicked, two timeline markers ( ) will appear at either end of the timeline. Click and drag the markers over the timeline to indicate the start and end points of the looped playback. Speed slider. Drag the slider to the right to accelerate playback to 2x, 4x, 6x, 8x, 10x, 20x, 40x, 100x. Dragging the slider to the left will force reverse playback at -2x, -4x, - 6x, -8x, -10x, -20x, -40x, -100x speeds. When playback has been paused, this slider acts as a jog dial allowing frame by frame playback in both directions. Go to specific time. Click this button to open a window allowing you to go to a precise date and time of the recording. Digital zoom. Click this button to apply 2x digital zoom to the image. Further digital zoom adjustments can then be performed within the tile. See "Digital zoom" on page 27. Enable visual tracking. Click this button to enable visual tracking. See "Working with visual tracking" on page 29. Export video. Click this button to launch the export video dialog. Save a snapshot. Click this button to capture the current frame as a snapshot. See "Snapshots" on page 26. Previous bookmark. Click to jump to the previous bookmark. 38 genetec.com Security Desk 5.1 Getting Started Guide

49 Searching for video recordings Searching for recorded video archives Button Description Add a bookmark. Click to add a bookmark. See "Add a bookmark" on page 25. Next bookmark. Click to jump to the next bookmark. Speaker - Listen/Stop listening. Available when camera supports audio. Microphone - Talk/Stop talking. Available when camera supports audio. Show stream properties. Click to displays various properties of the video stream being viewed. Pause/playback state When you play back video, a blue overlay appears on the lower left corner of the image when playback is in any state other than the normal 1x playback. Other possible states Slow motion playback Fast forward playback Reverse playback genetec.com Security Desk 5.1 Getting Started Guide 39

50 Searching for video recordings Exporting a video clip Exporting a video clip You can make a copy of a video recording so that you can share it with law enforcement, your legal department, or other members of the security team. Video can be exported whenever you are performing playback (as opposed to viewing a camera s live stream) NOTE Exporting video does not remove the original recording from the server. Exported video can be saved in the original file format (G64), or ASF format. G64. A proprietary Genetec file format used to save multimedia content. Genetec software is required to playback these files. ASF. (Advanced Streaming Format) is a Microsoft file format designed for streaming multimedia content. Windows Media Player can play back these files. 40 genetec.com Security Desk 5.1 Getting Started Guide

51 Searching for video recordings Exporting a video clip You can export video from any task in Security Desk that can display video sequences. For example, you can export video from the Monitoring task, or any of the video investigation or video maintenance tasks. Before you begin: You must have the Export video user privilege to use this feature. 1 Click the Export button from one of the following areas in the task workspace: A B C A B C Exports video from the selected items in the report pane. Right-click the tile, click Camera, and click Export video from selected tile. Clicking the Export button in the camera widget gives you the option of exporting video from the selected tile, or from all tiles. Clicking any of the Export buttons will display the Export settings dialog box, which will carry you through the rest of the export procedure. genetec.com Security Desk 5.1 Getting Started Guide 41

52 Searching for video recordings Exporting a video clip 2 Specify the export folder where you want to create the files by entering the path, or by clicking the browse button. 3 Select one of the following Export formats. a ASF. Choosing ASF format requires that you select from the following options: Select Export audio to include audio information in the ASF files. Select Display date and time on video to have the date and time overlaid on the exported video image. Select Encrypt files to set a password on the exported video files. Specify the password in the Encryption key field. Selecting this option will convert the exported video files into GEK format, which must be decrypted before reviewing. 42 genetec.com Security Desk 5.1 Getting Started Guide

53 Searching for video recordings Exporting a video clip b Select Delete intermediary g64 file(s) if you do not need to keep the G64 files after the conversion to ASF is completed. G64. Choosing G64 format requires that you select from the following options: Select Transfer watermarks with data if you want to tamper-proof the exported video files. Select Encrypt files to set a password on the exported video files. Specify the password in the Encryption key field. Selecting this option will convert the exported video files into GEK format, which must be decrypted before reviewing. Select Delete intermediary g64 file(s) if you do not wish to keep the G64 files along with the encrypted GEK files after the conversion is complete. 4 (For ASF exports only) Select the compression profile that best suits your needs. The bit rate shown in brackets is an indication of the quality of the exported video. The higher the bit rate, the better the quality, and the larger the file size. The Description that accompanies each profile provides useful information to guide your choice. 5 Indicate the export time range for the selected video sequences. To set the Start or End time of a video sequence, click on the date-time picker. TIP You may specify a different time range for each video sequence. genetec.com Security Desk 5.1 Getting Started Guide 43

54 6 Click the Export button in the dialog box to start the operation. Another dialog box showing the progress of the export operation appears. The different progress report elements found in this dialog box are: Global Status. The global export status is indicated at the top left of the dialog box along with the animated icon. List of video sequences. Each sequence is identified by the Camera, Source of the video sequence (from an Omnicast system), sequence Start and End times, sequence Length, export Status, Actual length of the exported sequence, and a Progress indicator (number of MB written so far). Each sequence corresponds to a single video file. For an explanation of the different export statuses, see "About export statuses" on page 45. Security Desk would normally attempt to export the entire video sequence as a single video file. But unexpected problems could force it to break the video sequence into several files (partial export). Elapsed time. The total elapsed time since the export operation started. Error. The error message explaining why the selected export failed or was aborted (partial export). File name. Name of the created export file. Cancel selections. Allows you to interrupt the export of the selected video file before its full completion. If the operation already started, whatever was created will be kept.

55 Searching for video recordings Exporting a video clip Cancel all remaining. Allows you to interrupt the export of all remaining video files. The export files that were already completed will be kept. 7 When the operation is either complete or cancelled, click Close to close the export progress status dialog box. All video files are created in subfolders bearing the camera name, under the specified export folder. About export statuses The possible export statuses are: Queued. The export operation is queued, but not started. Transferring data. The export is in progress (creation of the G64 file). The progress is indicated by the number of bytes transferred. Converting. If you chose to export in ASF format, this step will follow the previous step. The progress is indicated by the percentage of work completed. No video. There is no video from that camera for the selected time period. Partial export. The export has to be aborted due to some unexpected problem. Click on the sequence to see a description of the problem in the Status field found at the bottom of the dialog box. When this happens, the remainder of the video is exported to a separate video file. Archive server not running. The Archiver that manages the selected video sequence is not running. Cancelled. The export operation has been cancelled by the user. Failed. The export failed. Click on the line to see an explanation for the failure in the Error field below. Successful. The export completed successfully. genetec.com Security Desk 5.1 Getting Started Guide 45

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57 5 Managing alarms Alarms are critical events in most security systems. In this section, you will learn how to view active alarms, and what you can do when you have received alarms. You will also learn how to search for past alarms, and how to view the recorded video associated with those alarms. This section includes the following topics: "Responding to alarms" on page 49 "Alarm reports" on page 51 genetec.com Security Desk 5.1 Getting Started Guide 47

58 Managing alarms Alarm monitoring Alarm monitoring Alarm monitoring is a Security Desk task that allows you to monitor and respond to active alarms in real time, as well as review past alarms. You can have only one instance of this task. If this task is not in the current task list, double-click the icon in the Notification tray to create the task. A B C D E A B C D E Alarm notification icon in the notification tray. View current alarms in the report pane. Alarm widget commands available on the Alarms tab at the bottom of the report pane. Alarm widget. Alarm video with red overlay displaying alarm details. There is no selector pane in the alarm monitoring workspace. All new alarms are automatically displayed in the alarm list and the canvas. 48 genetec.com Security Desk 5.1 Getting Started Guide

59 Managing alarms Alarm monitoring Responding to alarms The purpose of an alarm is to attract someone s attention to an event. Any event can be used as an alarm trigger. The presence of motion, a door forced open, or a change of state on a contact are often used as alarm triggers. NOTE It is up to your system administrator to define the events that will be used to trigger your alarms. Alarms are sent to users logged on to Security Desk. When an alarm is triggered, you must be named as an alarm recipient in the alarm s configuration to receive the alarm. When you receive an alarm in Security Desk, the following happens: The alarm icon in the notification tray turns red and displays the number of active alarms in your Security Desk. and, The Alarm monitoring task opens and the report pane and canvas both show the alarm. When you select the tile displaying the alarm, the alarm widget appears: A B D E C A Acknowledge (Default). Click to make the alarm go away. B Snooze the alarm. Click to snooze the alarm (by default, for one minute) C Show alarm procedure. Click to view the alarm procedure (if one has been configured) D Acknowledge (Alternate). Click to make the alarm go away. E Forward alarm. Click to transfer the alarm to another connected user. When you receive an alarm, examine the alarm video. If necessary, click the playback cursor on the timeline, and drag it to the left to replay what has just been recorded. Click one of the appropriate buttons in the alarm widget to respond to your alarm. Creating an incident report Some alarms cannot be acknowledged without first creating incident report. An incident report is a special entry into the database that contains some text and can include events and entities as supporting material. They are used to document what happened? for a given event. genetec.com Security Desk 5.1 Getting Started Guide 49

60 Managing alarms Alarm monitoring Incident reports can be created for alarms, or any other event that is received in Security Desk. Even if your alarm has not been configured to force the creation of an incident report, you can still create an incident report if you feel that information relevant to the alarm should be noted. To create an incident report associated to an alarm: 1 In the Alarm monitoring task, select the alarm in the report pane. 2 Right-click the alarm instance. 3 Click Report an incident. The Report an incident dialog box opens. 4 Type your text. 5 Optional: If you want the incident report to be sent to another user, click More options, and select a user in the Send to field. Otherwise, it will only be written to the database and saved for later reporting needs. 6 Click Create. 50 genetec.com Security Desk 5.1 Getting Started Guide

61 Managing alarms Alarm monitoring Alarm reports An Alarm report is a Security Desk task that allows you to search and view current and past alarms. A B C D E F With the Alarm report task, you can search for past alarms based on any alarm property using the query filters found in the selector pane. A Selector pane. Used to set up query filters. B Query filter: Alarm name. Select the alarm that you are interested in here. C Report pane. Displays results to the alarm query. Drag and drop a result in the report pane to the canvas to view video associated to the alarm. D Alarm video. When viewing alarm playback video, you can export a specific video clip using the Export video feature. For more information, see "Exporting a video clip" on page 40. E Other (optional) query filters. Trigger date/time, acknowledge date/time, etc. F Generate report Click to launch query. genetec.com Security Desk 5.1 Getting Started Guide 51

62 Managing alarms Alarm monitoring Exporting and printing alarm reports You can export or print the results of the alarm query to share with other people or systems. The exported alarm report can be saved in CSV (comma separated values), Excel, or PDF formats. To export an alarm report: 1 In the Alarm report task, set up your query filters to search for alarms. 2 At the bottom of the selector pane, click Generate report. 3 In the report pane, click Report, and click either Export or Print. 52 genetec.com Security Desk 5.1 Getting Started Guide