Hotel/Motel Services Manual

Transcription

1 Notice Note that when converting this document from its original format to a.pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

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3 Hotel/Motel Services Manual INT-2044 (UNIV) ISSUE 2.0

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5 NEC Corporation of America reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America. D term is a registered trademark of NEC Corporation. UNIVERGE is a trademark of NEC Corporation. Windows is a registered trademark of Microsoft Corporation. Pentium is a registered trademark of Intel Corporation and its subsidiaries in the United States and other countries. Copyright 2010 NEC Corporation 6535 N. State Highway 161 Irving, TX

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7 TABLE OF CONTENTS Chapter 1 Introduction Section 1 Overview Section 2 Hotel/Motel Feature Services Wake Up Call Single Digit Dialing Message Waiting PMS Integration Room-to-Room Calling Restriction Toll Restriction (When Checked In) Room Status Room Status Printouts DSS Console Monitoring Do Not Disturb Flexible Numbering Plan Chapter 2 Hotel/Motel Features Section 1 Start-Up Programming Section 2 Features Do Not Disturb DSS Console Monitoring Message Waiting PMS Integration PMS Integration using PVA PMS PMS-U10 Configuration Room Status Hotel/Motel Services Manual i

8 Issue 2.0 UNIVERGE SV8100 Room Status Printout Room-to-Room Call Restriction Single Digit Dialing Toll Restriction (When Checked In) Wake Up Call Chapter 3 Programming Procedures Section 1 Before You Start Programming Section 2 Chapter Overview Section 3 How to Enter the Programming Mode Section 4 How to Exit Programming Mode Section 5 Using Keys to Move Around in the Programs Section 6 Programming Names and Text Messages Section 7 Using Softkeys For Programming Section 8 What the Softkey Display Prompts Mean Section 9 Supporting Programs Program 11 : System Numbering : Service Code Setup (for Hotel) Program 15 : Extension, Basic Setup : Single Line Telephone Basic Data Setup Program 20 : System Option Setup : Class of Service for Extensions : Class of Service Options (Supplementary Service) : Operator Extension : Extension s Operator Setting : Trunk s Operator Setting : Operator Extension Group Setup ii Table of Contents

9 UNIVERGE SV8100 Issue : Operator Group Setting Program 21 : Outgoing Call Setup : Toll Restriction Class for Extensions : Toll Restriction Class : Toll Restriction Table Data Setup Program 30 : DSS/DLS Console Setup : DSS Console Operating Mode : DSS Console Extension Assignment : DSS Console Key Assignment Program 42 : Hotel Setup : System Options for Hotel/Motel : Hotel/Motel Telephone Setup : Class of Service Options (Hotel/Motel) : Hotel Mode One-Digit Service Codes : Hotel Room Status Printer : PMS Service Setting : PMS Restriction Level Conversion Table Program 90 : Maintenance Program : System Alarm Report Chapter 4 Setting Up Flexible System Numbering Section 1 When to Use Flexible System Numbering System Number Plan/Capacities An Example Section 2 Setting Up Flexible System Numbering Section 3 Programming : LAN Setup for External Equipment Program 11 : System Numbering : System Numbering Hotel/Motel Services Manual iii

10 Issue 2.0 UNIVERGE SV : Extension Numbering : Trunk Access Code : Service Code Setup (for System Administrator) : Service Code Setup (for Setup/Entry Operation) : Service Code Setup (for Service Access) : Service Code Setup (for ACD) : Service Code Setup (for Hotel) : Service Code Setup, Administrative (for Special Access) : Single Digit Service Code Setup Program 15 : Extension, Basic Setup : Basic Extension Data Setup Program 42 : Hotel Setup : System Options for Hotel/Motel : Hotel/Motel Telephone Setup : Class of Service Options (Hotel/Motel) : Hotel Mode One-Digit Service Codes : Hotel Room Status Printer : PMS Service Setting : PMS Restriction Level Conversion Table iv Table of Contents

11 LIST OF FIGURES & TABLES Table 1-1 Hotel/Motel Quick Reference Chart Figure 2-1 CD-PVAA Login Screen Figure 2-2 Welcome Screen Figure 2-3 Message Screen Figure 2-4 PVA PMS Configuration Screen Figure 2-5 PVA PMS to UM8000 Integration Diagram Table 2-1 Default Network Settings for TCP/IP Addressing Figure 2-6 PMS Utility Connection Tab - Connect Figure 2-7 PMS Utility Connection Tab - Disconnect Figure 2-8 PMS Utility Connection Tab - Diagnostic Screen Figure 2-9 PMS Configuration Utility Setup Tab - Edit Figure 2-10 PMS Utility Contact KSU - Commit Figure 2-11 PMS Connection Methods Figure 2-12 PMS Utility Protocols Figure 2-13 PMS Utility Adapter Configuration Tab Figure 2-14 PMS Utility Reset PMS-U Figure 2-15 PMS Utility Maintenance Tab Table 3-1 Default System Passwords Table 3-2 Keys for Entering Data Table 3-3 Keys for Entering Names Table 3-4 Softkey Display Prompts Table 4-1 System Numbering Default Settings Hotel/Motel Services Manual v

12 Issue 2.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK vi List of Figures and Tables

13 Introduction SECTION 1 The UNIVERGE SV8100 CD-CP00-US must be licensed to use any Hotel/ Motel feature described in this manual. OVERVIEW Comprehensive Hotel/Motel Features... Providing service and convenience for your guests... 1Introduction With economy and efficiency for you... Your UNIVERGE SV8100 telephone system provides comprehensive Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service. Hotel/Motel Services Manual 1-1

14 Issue 2.0 UNIVERGE SV8100 SECTION 2 HOTEL/MOTEL FEATURE SERVICES The Hotel/Motel feature includes the following options: Wake Up Call Wake Up Call is like having an alarm clock in each room with some unique advantages: Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them. You can view the status of all your system Wake Up Calls from your DSS Console. Unanswered Wake Up Calls can automatically call the operator and print on the Room Status Printout report. Use Wake Up Call as a meeting reminder (e.g., for convention attendees). Single Digit Dialing Single Digit Dialing gives your guests one-touch access to your important Hotel/ Motel services. They can lift the handset and press a single key for: Extensions such as the front desk, reservation services, housekeeping or the maitre d' of your restaurant. Feature Access Codes for one button access to selected features and outside lines. Voice Mail, so your guests can leave requests even when your service providers are unavailable. A Department Calling Group allowing, for example, your guests to reach the first available agent in your reservation desk group. Message Waiting If you call a guest while they are away from their room, leave them a Message Waiting. When the guest returns, they see the lamp on their telephone flashing and can automatically call you back. You can use Message Waiting when you have parcels for a guest dropped off at your front desk. You do not need to keep redialing the guest if they are not in send them a Message Waiting. (Your DSS Console can show all the rooms that have messages waiting.) PMS Integration Using a Property Management System (PMS) Interface Box PMS-U10, the UNIVERGE SV8100 system can support third-party PMS applications. The PMS-U10 serves as a gateway between the PMS applications, the UNIVERGE SV8100, and UM8000 Mail voice mails. 1-2 Introduction

15 UNIVERGE SV8100 Issue 2.0 Room-to-Room Calling Restriction Prevent guests in one room from calling guests in another a handy feature for guests that want to maintain privacy. If you need to, you can always allow interroom calling (e.g., for families or groups that have separate rooms). Toll Restriction (When Checked In) Control your guest s long distance dialing automatically when they check in. Use this feature to set up two different Toll Restriction modes. The first mode is for you and your staff when the room is checked out. The second mode is for your guests when they check in. You may want to restrict the outside numbers guests can dial, but allow your staff to call vendors and suppliers. In addition, you can set a room stoll Restriction mode directly to any valid setting: 1~15. Room Status Your telephone and DSS Console can set and monitor the status of all guest rooms: Checked In, Checked Out, Maid Required or Maid in Room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can dial codes to set room status. And, press STATUS on your console to see the status of all rooms at a single glance. Room Status Printouts The Room Status Printouts give you a concise overview of the status of all your guest rooms at a glance. The printouts provide up to the minute reports showing Room Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. If your cleaning staff needs to know which rooms to clean up, for example, print out the report showing Room Status. DSS Console Monitoring Your DSS Console provides unique one-touch room monitoring abilities. Press a button on your DSS Console to check a room status. Or, see at a glance which rooms have Wake Up Calls set or messages waiting. You can also use your console for business mode features. Do Not Disturb A guest can activate DND anytime they need privacy (e.g, if they need to work uninterrupted). Do Not Disturb (DND) blocks the incoming room telephone calls and Paging announcements. Flexible Numbering Plan To simplify dialing guests and services in your facility, customize your system to have room numbers match each telephone extension number. For example, if the rooms on the first floor are numbered 100~120, the corresponding room extensions can also be 100~120. Hotel/Motel Services Manual 1-3

16 Issue 2.0 UNIVERGE SV Notes Introduction

17 UNIVERGE SV8100 Issue 2.0 Do Not Disturb Enable DND at a room telephone: Cancel DND at a room telephone: Enable DND for another room telephone: Cancel DND enabled at another room telephone: DSS Console Monitoring Check which room telephones have Messages Waiting: Check which room telephones have Wake Up Calls set: View the Check Out Status of a room: Table 1-1 Hotel/Motel Quick Reference Chart Hotel/Motel Feature Quick Reference Chart Lift handset Hang up. Lift handset Hang up. Lift handset Extension for which you want to enable DND + Hang up. Lift handset Extension for which you want to disable DND + Hang up. Without lifting the handset, press MESSAGE (PAGE). Without lifting the handset, press WAKE UP (GROUP). Without lifting the handset, press STATUS (DOOR). Message Waiting Leave a Message Waiting: Call the room telephone Hang up. Cancel a Message Waiting: Lift handset or - You know the extension at which you left the message: Lift handset Extension. Leave a Message Waiting without first Lift handset Extension. calling the extension: Answer a Message Waiting left at your Lift handset + 0. telephone: Room Status Check-in Options Set a room as checked in: Lift handset Extension of the room you want to check in + Hang up. Set a room as checked out: If you have previously dialed 638 to check it in, lift handset Extension of the room you want to check out + Hang up. House Cleaning Options Set a room house cleaning status from the room telephone: Set a room status from another telephone: Lift handset Room status code (1~4) + Hang up. 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required) Lift handset Extension of the room you want to set + Room status code (1~4) + Hang up. 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required) Hotel/Motel Services Manual 1-5

18 Issue 2.0 UNIVERGE SV8100 Room Status Printouts Have your printer output the Room Status Printout: Room-to-Room Call Restriction Enable Room-to-Room Call Restriction for a guest s telephone: Disable Room-to-Room Call Restriction for a guest s telephone. Single Digit Dialing When a guest wants to use Single Digit Dialing: Toll Restriction (When Checked In) Change a room telephone Toll Restriction (When Checked In) level: Wake Up Call Set a Wake Up Call for your own room: Table 1-1 Hotel/Motel Quick Reference Chart (Continued) Hotel/Motel Feature Quick Reference Chart (Continued) Lift handset Room Status Printout option (0~5) + Hang up. 0 = All Printouts 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List) Lift handset Extension. The guest cannot dial any other Hotel Mode extension. Lift handset Extension. Lift handset + single dial pad key (1~9). Lift handset Extension to change the Toll Restriction (When Checked In) level + Enter the new Toll Restriction (When Checked In) level (01~15). If a room Toll Restriction level is changed using access code 637, that room keeps the new setting until it is either changed using access code 637 or in system programming. Lift handset Time for wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up. Cancel a Wake Up that you have set: Lift handset Set a Wake Up Call for another room: Lift handset Extension to receive the wake up + Time for your wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up. Cancel a Wake Up you have set for another Lift handset Extension whose wake up you want to cancel. room: 1-6 Introduction

19 Hotel/Motel Features Features SECTION 1 SECTION 2 START-UP PROGRAMMING For all hotel telephones (including supervisor s stations): In Program Hotel/Mode Telephone Setup Hotel Mode, enter 1 for each Hotel/Motel extension port. This automatically designates the extension for UNIVERGE SV8100 Hotel/Motel operation. FEATURES The remainder of this chapter lists the features available with Hotel/Motel. For each feature, the following are provided: a brief description of the feature basic feature operation 2Hotel/Motel Features programming Hotel/Motel Services Manual 2-1

20 Issue 2.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2-2

21 UNIVERGE SV8100 Issue 2.0 Do Not Disturb Do Not Disturb (DND) blocks incoming telephone calls and Paging announcements. A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone. Callers to the DND extension hear error tone or the voice prompt, Please do not disturb (if installed). Supervisor s stations can remotely activate and cancel Do Not Disturb for room telephones. If you allow room telephones to activate DND, you should also allow supervisor stations to remotely activate and cancel. Checking out a guest also deactivates their phone Do Not Disturb. When first installed... Do Not Disturb is disabled. Using Do Not Disturb To enable DND at a room telephone: 1. Lift the handset. 2. Dial Hang up. You hear confirmation tone after you dial the code. The supervisor s station user can still call the extension by using the business mode feature Do Not Disturb Override. To cancel DND at a room telephone: 1. Lift the handset. You hear stutter dial tone when you lift the handset. 2. Dial Hang up. You hear confirmation tone. Hotel/Motel Services Manual 2-3

22 Issue 2.0 UNIVERGE SV8100 To enable DND for another room telephone: Normally, only the supervisor s station has this ability. 1. Lift the handset. 2. Dial Dial the number of the extension for which you want to enable DND. You hear confirmation tone. 4. Hang up. To cancel DND enabled at another room telephone: Normally, only the supervisor s station has this ability. 1. Lift the handset. 2. Dial Dial the number of the extension for which you want to disable DND. You hear confirmation tone. 4. Hang up. 2-4 Hotel/Motel Features

23 UNIVERGE SV8100 Issue 2.0 Setting Up Do Not Disturb Hotel/Motel Services Manual 2-5

24 Issue 2.0 UNIVERGE SV8100 Programming Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class Class of Service Options (Supplementary Service) Do Not Disturb Allow (1) or prevent (0) the user from using the business mode Do Not Disturb feature. Default = Class of Service Options (Hotel/Motel) DND Setting for Other Extension Use this option to enable (1) or disable (0) an extension user ability to set Hotel DND for another extension. Normally, only the supervisor s station has this option enabled. Default = Class of Service Options (Hotel/Motel) DND Setting for Own Extension Use this option to enable (1) or disable (0) an extension user ability to set their Hotel DND. If your guests should be able to turn DND on and off, be sure to enable this option. Default = Hotel/Motel Features

25 UNIVERGE SV8100 Issue 2.0 DSS Console Monitoring The DSS Console provides the supervisor s station with unique one-touch room monitoring abilities. Instead of relying on an elaborate off-line tracking system, the supervisor can press a button on their DSS Console to see: Room telephones with messages waiting Room telephones that have Wake Up Calls set or missed The status of each room (Checked In, Checked Out, Maid Required, Maid in Room, or Ready to Inspect) The DSS Console also gives the supervisor s station the full complement of business mode DSS Console features, including: One-button calling to extensions, Door Boxes and outside lines Busy Lamp Field (BLF) for extensions and Door Boxes Night Service Mode switching One-button access to Service Codes and Programmable Feature Key codes When first installed... DSS Consoles are not assigned. Refer to Setting Up DSS Console Monitoring on page 2-10 after plugging in the console. The console example shown next illustrates some common button assignments. Hotel/Motel Services Manual 2-7

26 Issue 2.0 UNIVERGE SV8100 Page Switching Red = Buttons 1~54 are Rooms 1~54 Green = Buttons 61~114 are Rooms 61~114 Wake Up Mode ON = Wake Up Mode Set OFF = Wake Up Mode Not Set FAST FLASH = Wake Up Call Missed Room Status Mode ON = Checked In and Clean OFF = Checked Out (clean and available) SLOW FLASH = Maid Required MEDIUM FLASH = Maid in Room FAST FLASH = Inspect Room These buttons are not programmed at default and must be set in PRG Hotel/Motel Features

27 UNIVERGE SV8100 Issue 2.0 Using DSS Console Monitoring To check which room telephones have Messages Waiting: 1. Without lifting the handset, make sure the keys programmed for Room Status Mode and Wake Up Call mode are off. If the DSS Key is: The guest has: ON (Green) OFF A Message Waiting No messages To check which room telephones have Wake Up Calls set: 1. Without lifting the handset, press WAKE UP (Function Code 92). If the DSS Key is: The guest has: ON (Green) OFF FAST FLASH (Green) A Wake Up Call set No Wake Up Call set Wake Up Call missed To view the Status of a room: 1. Without lifting the handset, press STATUS (Function Code 93). If the DSS Key is: The guest has: ON (Green) OFF SLOW FLASH (Green) MEDIUM FLASH (Green) FAST FLASH (Green) Checked In and Clean Checked Out (Clean and Available) Maid Required Maid in Room Inspect To view the Status of rooms 1~54 or 61~114: 1. Without lifting the handset, press PAGE SWITCHING (Function Code 95). If the DSS Key is: The DSS Console Indicates: Red Buttons 1~54 are Rooms 1~54 Green Buttons 61~114 are Rooms 61~114 Hotel/Motel Services Manual 2-9

28 Issue 2.0 UNIVERGE SV8100 Setting Up DSS Console Monitoring 2-10 Hotel/Motel Features

29 UNIVERGE SV8100 Issue 2.0 Programming DSS Console Operating Mode Enter 1 for this option to set all system DSS Consoles for Hotel/Motel operation. Default = DSS Console Extension Assignment For the DSS Console Number you are programming (1~32), enter the number of the extension port where the console is plugged in. Remember, each extension/dss Console combination is called a Console Number. Each Console Number can have up to four physical DSS Consoles. Default not assigned DSS Console Key Assignment For the each key of the DSS Console Number you are programming (1~32), program the extension to monitor and any needed special function keys. Remember, each extension/dss Console combination is called a Console Number. Each Console Number can have up to four physical DSS Consoles. This key in Hotel/Motel Mode: Has this Function: Function Code 92 Function Code 93 Function Code 95 Wake Up Call Indication Room Status Indication Page Switching Hotel/Motel Services Manual 2-11

30 Issue 2.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2-12 Hotel/Motel Features

31 UNIVERGE SV8100 Issue 2.0 Message Waiting If you call a guest and they are away from their room, leave them a Message Waiting for a return call. When the guest returns, they see the lamp on their phone flashing. To return the message, the guest goes to the phone and dials the Message Waiting code. The system then automatically places a call to the extension that initially left the message. Use Message Waiting when you have mail, parcels or other packages for a guest dropped off at your front desk. Instead of constantly redialing the room hoping to find the guest in, just send them a Message Waiting. In that way, you ll be sure to get a return call as soon as the guest arrives. An option is available for analog single line telephones with a display to allow for a Message Waiting indications. When first installed... Any telephone can leave a Message Waiting at any other telephone. Using Message Waiting To leave a Message Waiting: Normally, only the supervisor s station has this ability. 1. Call the room telephone. 2. Dial 0. You hear confirmation tones. The Message Waiting lamp on the telephone you called flashes. 3. Hang up. If you want to cancel the message you just left, lift the handset and dial 773. If you know the number of the extension at which you left the message, dial 771 and that extension number instead. Hotel/Motel Services Manual 2-13

32 Issue 2.0 UNIVERGE SV8100 To leave a Message Waiting without first calling the extension: The supervisor s station is typically the only phone with this ability. 1. Lift the handset. 2. Dial Dial the number of the room telephone where you want to leave the message waiting. You hear confirmation tones. To answer a Message Waiting left at your telephone: Your Message Waiting lamp flashes when you have a message. 1. Lift the handset and listen for dial tone. 2. Dial 0. You automatically call the extension that left you a message Hotel/Motel Features

33 UNIVERGE SV8100 Issue 2.0 Setting Up Message Waiting Hotel/Motel Services Manual 2-15

34 Issue 2.0 UNIVERGE SV8100 Programming Single Line Telephone Basic Data Setup Caller ID Function - For External Module If a third-party display single line telephone is used, enable (1) Caller ID FSK signal to allow the phone to display Message Waiting indications. Default = Single Line Telephone Basic Data Setup Caller ID Name Enable (1) or disable (0) a display single line telephone user ability to display the Caller ID Name. Default = Single Line Telephone Basic Data Setup Caller ID Type Select either FSK (0) or DTMF (1) as the Caller ID type to be received by the telephone. Default = Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class Class of Service Options (Supplementary Service) Message Waiting Use this option to enable (1) or disable (0) an extension user ability to leave a Message Waiting. Normally, only the supervisor s station has this option enabled. Default = Hotel/Motel Features

35 UNIVERGE SV8100 Issue 2.0 PMS Integration The UNIVERGE SV8100 can support third-party PMS applications. This requires the use of either the PMS-U10 or PVA PMS Blade, which serve as a gateway between the PMS application, the UNIVERGE SV8100 and UM8000 Mail voice mail. When using UM8000 Mail voice mail you must have the PMS/VM Interface Adapter (stock number ). When using the PVA PMS Blade you must also have the USB to Serial Adapter (stock number ). In addition, any voice mail used must be licensed for the Hotel feature and have PMS enabled. Refer to the appropriate voice mail installation manual for information on configuring the voice mail. All COM ports are fixed at 9600 baud, 8 data bits, 1 stop bit, and no parity. For PMS integration to work, must be set to "On" in phone system programming. PMS Supported Feature List Check-in/Check-out Message The UNIVERGE SV8100 allows designated extensions to perform check-in and check-out using service codes. These service codes can be programmed on feature keys and when used in combination with a DSS console can perform rapid check-in and check-out. The UNIVERGE SV8100 also uses the PMS-U10 to send a check-in or check-out message to the PMS system to advise it when a room is manually checked-in or checked-out from a telephone. It can also receive check-in or checkout messages from the PMS screen. Check-in Messages with Guest Information The UNIVERGE SV8100 accepts check-in messages with a name. This is used to display the guest name for calls placed from a room to the hotel operator or hotel staff. The display shows room extension number and guest name after the call is answered. The name is not displayed while the call is ringing. Directory Information The PMS can update the name stored in the phone system for the room telephone. Only the PMS system can send this type of message. Hotel/Motel Services Manual 2-17

36 Issue 2.0 UNIVERGE SV8100 Room Status Information The Room Status message updates the house cleaning status of a room (i.e. Maid Required or Maid in Room). Manual room status messages are sent to the PMS when a maid or housekeeping staff dial a code from a telephone. The PMS also sets room status through the PMS-U10. The UNIVERGE SV8100 may be programmed to automatically change the room status of all checked-in rooms to a room status of 2, Maid Required at three a.m. each morning. If a room is checked-out, the room status can be automatically changed to status 4 (Inspection Required). Room status, Wake Up Call and/or occupancy status for each room are displayed on a DSS Console at the operators position or the front desk. Message Waiting The Message Waiting message sets or cancels the message waiting status of a room telephone. When sent from the phone system to the PMS system, the message updates the telephone Message Waiting status in the PMS database. When sent from the PMS system to the telephone system, it updates the Message Waiting of the room telephone. This message is sent or received by either the telephone system or the PMS system. Extension Restriction The Extension Restriction message controls the Toll Restriction Class of Service of room telephones. The UNIVERGE SV8100 imposes a different Toll Restriction Class for occupied rooms and for vacant rooms. The UNIVERGE SV8100 has four levels of toll restriction for rooms that are occupied. The Extension Restriction message allows the PMS to impose different Toll Restriction levels when required. Room-to-Room Call Blocking The hotel staff can set a telephone to block room-to-room calls from either the front desk telephone or the PMS. This prevents the room telephone user from making calls to another guest room but still allows them to receive calls from other rooms or from the hotel staff. This feature is automatically turned off when the room is checked-out. DND The Do-Not-Disturb (DND) feature is activated by a guest from their room telephone, by hotel staff from a front office telephone or from the PMS. This provides only a single level of DND which blocks all calls to the room. The operator and selected hotel staff may have the option to override this DND condition. This feature is automatically canceled when the room is checked-out Hotel/Motel Features

37 UNIVERGE SV8100 Issue 2.0 Wake up Call If a guest does not answer a wake up call, the UNIVERGE SV8100 can send a wake up call status message to the PMS application. No other wake up call message is sent to the PMS. Wake up calls can be set from the front desk telephone, the room telephone or the PMS application. Station Toll Restriction PMS Integration uses this message to change the Toll Restriction Level of a room telephone that is checked in. It permanently overrides the Toll Restriction (When Checked In) setting. Refer to the Toll Restriction (When Checked In) feature for more information on how this override affects your system. Conditions The SV8100 must be licensed for Hotel/Motel for this feature to work. If PMS integration to the voice mail is needed, the UM8000 Mail must be licensed for Hospitality for this feature to work. The supported PMS system to PMS-U10 PMS protocols are NEAX 90-K, NEAX 90-K with NAK, KTSi and KTSi with NAK. The supported PMS system to PVA PMS protocols are NEAX 90-K, NEAX 60-K, KTSi and KTSi with ENQ. The KSU to PVA PMS and PMS-U10 connection is via the LAN and an IP port only (default is 5129). The PVA PMS to voice mail connection is via the S2 connector on the USB to Serial adapter using a NULL MODEM/Reverse cable or the LAN port. The PVA PMS to PMS Application communication is via the S1 connector on the USB to Serial adapter using a NULL MODEM/Reverse cable or the LAN port. The PMS-U10 to PMS communication is via serial port COM 1 using a NULL MODEM or reverse cable or LAN ETH 0. When Check-in with Name is used, the assigned room name displays when the room is called or when a call is ringing at the front desk. If voice announce is used, the name displays after the call is answered. The NEAX 90-K with and without NAK protocol is compatible with property management systems that support NEAX 90 protocol. Note that not all messages or functionality supported by NEAX Model 90-K protocol is implied or provided. The PVA PMS and PMS-U10 in conjunction with UNIVERGE SV8100 provides a subset of features supported by NEAX Model 90 protocol. Details on the supported NEAX 90 command set are available in the UNIVERGE SV8100 Property Management Systems Developer s Guide. Hotel/Motel Services Manual 2-19

38 Issue 2.0 UNIVERGE SV8100 All COM ports are fixed at 9600 baud, 8 data bits, 1 stop bit, and no parity. PMS Configurator software version or higher is required for Microsoft Vista 32-bit support. To check the version number (while the application is running) press ALT + V. The PVA PMS or PMS-U10 and CPU must be assigned with a static IP address. SV8100 CCPU version 3.13 or higher is required for PVA PMS. PMS Integration using PVA PMS The PVA PMS is an application CF for the CD-PVAA Blade. This application supports PMS Application integration to the SV8100 and UM8000 Mail. The PVA PMS application supports PMS integration using any of the following protocols: NEAX 90-K, NEAX 60, KTSi and KTSi with ENQ. The following licenses affect this feature: SV8100 PVA PMS license: LK-SYS-PVA PMS-LIC (Feature Code 6201) This license is required only when using the PVA PMS for PMS integration. SV8100 Hotel/Motel License: LK-SYS-HM-LIC (Feature Code 0007) This license is always required to enable Hotel feature in the SV8100. UM8000 Hotel/Motel license: LKS-UMS-Hotel-PMS-LIC (Feature Code 1407) This license is required if PMS integration to the UM8000 Mail is required. PMS integration to the UM8000 will provide the following features: Guest room mailbox created on check in. If a name is provided by the PMS Application the name will be assigned to the room mailbox on check in. Guest room mailbox removed on check out. At default the system will keep the old room mailbox, including messages, under a different system ID for 3 days. Conditions The PVA PMS and CCPU must be assgned a static IP Address. A maximum of one (1) PVA PMS per system is allowed. The SV8100 CPU version must be v3.13 or higher to support PVA PMS Hotel/Motel Features

39 UNIVERGE SV8100 Issue 2.0 Installing a Service Pack on CD-PVAA Description The CD-PVAA blade provides the hardware platform for providing connectivity for the system. By default, this blade is shipped from NEC with platform support (factory default) firmware. A functional firmware is loaded as part of the installation to support the desired functionality. The PVA PMS application requires Service Pack 26_9 or higher be installed on the CD-PVAA. In this document, the procedure for loading a CompactFlash (CF) into the CD-PVAA is provided. The same procedure applies for any other applications (e.g., IVR). Verify Service Package prior to installing the application. Access to this website requires login privileges. Loading the Service Package 1. Ensure the Compact flash is removed. Insert the blade in any interface slot in the chassis. 2. The blade Default IP Address is: Set your PC so that it is statically assigned an IP address of xx with a subnet mask of to ensure it is in the same network as the CD-PVAA blade. 3. Point the Internet Explorer (Version 5 or higher) on the PC to by entering this address in the navigation bar. The Internet Explorer must not use any Proxy settings. 4. Login using the following information: Default Login ID = admin (lowercase) Default Password = password (lowercase) Hotel/Motel Services Manual 2-21

40 Issue 2.0 UNIVERGE SV8100 Figure 2-1 CD-PVAA Login Screen 2-22 Hotel/Motel Features

41 UNIVERGE SV8100 Issue Upload the CD-PVAA blade Service Package. Select Upload. This firmware is provided by NEC and must be stored on your local PC prior to firmware upload. Figure 2-2 Welcome Screen 6. The service package upload process begins when the screen below is displayed. The service package takes 3 ~ 5 minutes to update. You are required to log back in after update. Figure 2-3 Message Screen Hotel/Motel Services Manual 2-23

42 Issue 2.0 UNIVERGE SV You can now remove the CD-PVAA blade and re-insert the Application (CompactFlash). 8. Each CompactFlash application package behaves differently in functional mode. So, consult the documentation provided with each application prior to installing the CompactFlash. Upgrading the PVA PMS Application Use the procedure below to upgrade the PVA PMS application. You will need a USB drive with at least 256MB of free space for the upgrade. Warning: Upgrading the PVA PMS application will default all settings. All current settings should be noted before starting. 1. On the USB drive create folder named install. 2. Copy software package file into the install folder created in step Unseat the CD-PVAA blade. 4. Mount the USB drive on the CD-PVAA blade. 5. Insert the CD-PVAA blade into the system. The upgrade process can take several minutes. 6. Once PVA PMS has started, connect to the blade using Internet Browser. 7. Select the mode of operation, only one mode is currently offered KTS-I, NEAX-60(K), NEAX-90(K). 8. Confirm the software version is correct. The software version is shown in the lower right corner of the configuration page. If the software version is correct, remove the USB drive from the CD-PVAA. 9. Make needed configuration changes to PVA PMS Application and, if needed, reset the CD-PVAA blade. Installing CD-PVAA in the SV8100 Before inserting the CD-PVAA blade into the SV8100 make the following program settings: 1. In set the IP Address of the CCPU. If a PZ-IPLA is mounted on the CCPU, should be set to and the IP Address should be set in In set the CCPU subnet mask. 3. In set the CCPU gateway Hotel/Motel Features

43 UNIVERGE SV8100 Issue In assign license code 6201, with a quantity 1, to the slot the CD-PVAA will be installed in. 5. In set the IP Address for the slot the CD-PVAA will be installed in. 6. In set the appropriate subnet mask for the slot the CD-PVAA will be installed in. 7. In set the appropriate default gateway for the slot the CD-PVAA will be installed in. Warning: If license 6201 is not assigned to the slot where the PVA-PMS exists, the PVA PMS application will continually reset until the license is assigned. PVA PMS Web Configuration The PVA PMS can only be configured using the web admin interface. The webpage can be accessed by starting an Internet browser and in the address field enter the IP Address as set in for the slot where the CD-PVAA resides. The following browsers are supported: Internet Explorer 7 or later Safari 4.0 or later Firefox Google Chrome When any changes are made to the configuration you must first apply the changes, then reset the card. In addition, if the USB to Serial adapter is not connected on blade start up, the CD-PVAA will have to be reset after it has been connected. The reset process takes approximately 1 minute. On a new unit the technician must select the mode of operation when connecting to the Web Configuration Page for the first time. Only one mode is currently offered KTS-I, NEAX-60(K), NEAX-90(K). This is a one-time selection that will not be offered again unless the PVA unit is defaulted or upgraded. 1. Select the mode of operation. After a short wait you should see the configuration page. The following settings are provided automatically from the CCPU displayed in the lower left corner of the configuration page. These settings cannot be changed in the PVA PMS configuration page: CCPU IP Address from or if PZ-IPLA is mounted on CCPU the address from will be shown. CD-PVAA IP Address from Hotel/Motel Services Manual 2-25

44 Issue 2.0 UNIVERGE SV8100 CD-PVAA subnet mask from CD-PVAA gateway from CCPU PMS data port from Figure 2-4 PVA PMS Configuration Screen 2. Choose the appropriate PMS protocol. The following protocols are currently supported: None (This setting is used along with connection type Serial when connecting the PVA PMS to a voice mail only, and no external PMS Application will be connected.) KTS-I KTS-I with ENQ NEAX60-K NEAX90-K 3. Choose the appropriate PMS Connection Type: Serial, only 9600, 8, N, 1 settings are supported (This setting is used along with protocol None when connecting the PVA PMS to a voice mail only, and no external PMS Application will be connected). TCP 2-26 Hotel/Motel Features

45 UNIVERGE SV8100 Issue If needed, change the PMS TCP Port, at default this is set to Choose the PMS Code setting. Currently, there are only two options for this setting. If you are unsure which is required for your PMS Application, it is recommended you set this to 1000: 1000 = After a PMS Application connects, the PVA PMS will wait until it sees any message from the PMS Application before initiating the connection to the SV = After a PMS Application connects, the PVA PMS will immediately initiate a connection to the SV8100 even if no message has been received from the PMS Application. 6. Click on the Apply icon. 7. Click on the Reset icon to make the changes take effect. The PVA PMS will reboot, this will take approximately two minutes. Feature Mask If needed, the PVA PMS allows feature messages to be masked. With Feature Mask, a technician can select any or all of the messages below to prevent them from being transmitted from the SV8100 to the PMS Application. The messages will still be passed from the PMS Application to the SV8100. This can be useful when integrating with PMS Applications that do not support all of the messages and do not know how to process unrecognized messages. These settings apply to all of the supported integration, including the equivalent NEAX 60-K or NEAX 90-K messages: Checkin/Checkout Edit Room Wakeup Call Message Waiting Set/Cancel DND Set/Cancel Room Status Room Restriction Hotel/Motel Services Manual 2-27

46 Issue 2.0 UNIVERGE SV8100 PVA PMS to UM8000 Integration The PVA PMS can also send PMS messages to the UM8000 Mail, if needed. To do this you must have the PMS/VM adapter (stock number ), and you must also have the USB to Serial Adapter (stock number ). In addition, the UM8000 must be licensed for the Hotel/Motel feature and have PMS enabled. The USB to Serial Adapter has two COM ports on it: S1 which is used to connect to a PMS Application, and S2 which is used to connect to the UM8000. All COM ports are fixed at 9600 baud, 8 data bits, 1 stop bit, and no parity. The PVA PMS to phone system messages are only sent via the IP connection, refer to Figure 2-5 PVA PMS to UM8000 Integration Diagram. CD-CP00 TCP TCP/Serial UM8000 Serial PVA-PMS Hotel PMS App KTSi or NEAX60/90 Figure 2-5 PVA PMS to UM8000 Integration Diagram Configuring the UM8000 Mail Enable PMS on the UM8000 by following these steps: 1. Connect to the UM8000 Web Administration Console (WAC) and login. 2. Go to /System/Configuration/Hospitality Settings. 3. Under PMS Device Configuration make the following settings: PMS Integration = SV8100 PMS Port = Serial Port 0 Baud Rate = 9600 Parity = None Stop Bits = 1 Data Bits = 8 4. Save the setting changes. 5. Stop then restart the voice mail application from the Server Control page Hotel/Motel Features

47 UNIVERGE SV8100 Issue 2.0 Testing COM Port S2 Output Here is a quick test you can use when setting up a system to make sure the PVA PMS is sending data out COM Port S2. Note: all the phone system programming must be done for this to work: 1. Configure HyperTerminal to use a COM port with 9600 baud, 8 data bits, 1 stop bit, and no parity. 2. In PVA PMS web configuration set the PMS Protocol to None. 3. In PVA PMS web configuration set the PMS Connection Type to Serial. 4. Connect the support PC to COM Port S2 using a reverse (null modem) serial cable. 5. Start the HyperTerminal connection from step Make sure the USB to Serial adapter is plugged into the PVA PMS and the serial cable is connected to the support PC. 7. In PVA PMS web configuration apply the changes, then reset the PVA PMS. 8. In HyperTerminal, once the PVA PMS has started up, you see a string INIT VOIC Z1@IN. This tells you COM S2 has been initialized. 9. From the front desk phone, check in a valid room. For example for room 102 do the following: Press [Speaker]. Dial 6, 3, 8, 1, 0, 2. Hang up. 10. You may need to press CNTRL+F in HyperTerminal to get the check in message. This sends an ACK message to the PVA PMS. 11. You can use the same procedure for check out messages as well: Press [Speaker]. Dial 6, 3, 9, 1, 0, 2. Hang up. Hotel/Motel Services Manual 2-29

48 Issue 2.0 UNIVERGE SV8100 PMS-U10 Configuration The PMS Configurator is used to setup the PMS-U10 for LAN access and communication between it, the KSU and voice mail. The PMS Configurator software is supported on the following Operating Systems: Microsoft Windows 2000 Microsoft Windows XP (32-bit) Microsoft Vista 32-bit (PMS Configurator version or higher) The following licenses affect this feature: SV8100 Hotel/Motel License: LK-SYS-HM-LIC (Feature Code 0007) This license is always required to enable Hotel feature in the SV8100. UM8000 Hotel/Motel license: LKS-UMS-Hotel-PMS-LIC (Feature Code 1407) This license is required only when using UM8000 Mail hotel features such as PMS integration and Hotel Guest room mailboxes. Installing PMS Configurator Software: 1. When installing the PMS Configurator on Windows 2000 or Windows XP, the support PC must have Microsoft.NET framework version 1.1 installed. This is free software available from Microsoft. If installing the PMS Configurator on Windows Vista (32-bit), the Microsoft.NET framework is already included in the OS and does not need to be installed. 2. Insert the PMS software CD in the CD drive of the support PC. 3. An HTML window opens, click Install PMS Configurator Software to start installation. If Auto Run is disabled for the CD drive, click Start, Run then Browse. Browse to the CD drive and select setup.exe. Click OK. 4. Installation starts, click Next to continue. 5. To continue, accept the software license agreement and click Next. 6. If needed, the installation directory can be changed. You can also decide if other support PC users have access to this application. Unless you have a specific reason not to, it is best to choose Everyone and accept the default installation directory. 7. After the installation has finished, click Close to exit Hotel/Motel Features

49 UNIVERGE SV8100 Issue To run the program, click Start, Programs, NEC then PMS Configurator. Configuration Procedure When installed for the first time, the PMS-U10 unit comes up with the factory default settings shown in Table 2-1 Default Network Settings for TCP/IP Addressing. These parameters must be redefined before it can work in your environment. Table 2-1 Default Network Settings for TCP/IP Addressing IP Address Subnet Mask Default Gateway The IP Address of the support PC must be changed to the same network to connect to the voice mail maintenance menu. For example, set the support PC IP Address to with a Subnet Mask of Before you change the IP Address information on the support PC, write down its current IP Address, Subnet Mask, Default Gateway and Name Server Address information, so that you can later restore those values. To check the version number (while the application is running) press ALT + V. Connect Tab When the PMS Configurator starts, it opens to the Connection tab. The PMS-U10 default IP Address is automatically entered. If configuring a PMS-U10 with a different IP Address, enter that address in the IP Address of PMS Interface Unit field. The Diagnostics icon verifies messages between the PMS system and the PMS-U10 for trouble shooting. The Configurator must connect to the PMS-U10 to gather this information. If not connected, the Configurator uses the IP address shown in the window labeled IP Address of PMS Interface Unit when the Diagnostic icon is selected. Once connected a window opens to show the messages. If needed the messages can be logged by checking the box labeled Save Trace to file... The log file is stored in the Configurator installation folder. Refer to Figure 2-8 PMS Utility Connection Tab - Diagnostic Screen. To connect, click Connect. Refer to Figure 2-6 PMS Utility Connection Tab - Connect. To disconnect, click Disconnect. Refer to Figure 2-7 PMS Utility Connection Tab - Disconnect. Hotel/Motel Services Manual 2-31

50 Issue 2.0 UNIVERGE SV8100 Figure 2-6 PMS Utility Connection Tab - Connect 2-32 Hotel/Motel Features

51 UNIVERGE SV8100 Issue 2.0 Figure 2-7 PMS Utility Connection Tab - Disconnect Hotel/Motel Services Manual 2-33

52 Issue 2.0 UNIVERGE SV8100 Diagnostics Tab The Diagnostics icon verifies messages between the PMS system and the PMS-U10 for troubleshooting purposes. The Configurator must connect to the PMS-U10 to gather this information. If not connected, the Configurator uses the IP address shown in the window labeled IP Address of PMS Interface Unit when the Diagnostic icon is selected. Once connected, a window opens to show the messages. If needed the messages can be logged by checking the box labeled Save Trace to file... The log file is stored in the Configurator installation folder. Refer to Figure 2-8 PMS Utility Connection Tab - Diagnostic Screen. Figure 2-8 PMS Utility Connection Tab - Diagnostic Screen 2-34 Hotel/Motel Features

53 UNIVERGE SV8100 Issue 2.0 Setup Tab Connection to KTS: The top portion of the Setup tab configures the IP Address and port number. The KSU IP address is set in PRG (default is ) and the PMS port number is set in PRG (default is 5129). Refer to Figure 2-9 PMS Configuration Utility Setup Tab - Edit. To enter these values, click Edit. Enter the new values and click Commit. The Configuration Utility immediately tries to contact the KSU. Refer to Figure 2-10 PMS Utility Contact KSU - Commit. Figure 2-9 PMS Configuration Utility Setup Tab - Edit Hotel/Motel Services Manual 2-35

54 Issue 2.0 UNIVERGE SV8100 Figure 2-10 PMS Utility Contact KSU - Commit Connection to PMS: The bottom portion of the Setup tab configures the connection to the PMS application. This can be done using LAN IP Address or a serial port. Note that the only fields that can be changed are the Connection Method and the PMS Protocol. The PMS IP Address and PMS System Port are automatically entered when the PMS contacts the PMS-U10. To change the Connection Method and PMS Protocol, click Edit then select LAN or Serial. Refer to Figure 2-11 PMS Connection Methods. Available protocols are: NEAX 90, NEAX 90 with NAK, KTS-i and KTS-i with ENQ. Once the values are entered, click Commit to finish. Refer to Figure 2-12 PMS Utility Protocols. When using a serial connection to the PMS application, both COM ports are fixed at 8 data bits, 1 stop bit, and no parity. Both sections include a connection Status indication. This indication is used only for IP connections and displays green for connected and red for not connected. The connection to the KSU is made only when a PMS device uses the PMS-U10 to connect to the KSU. At that point both indications display green Hotel/Motel Features

55 UNIVERGE SV8100 Issue 2.0 Figure 2-11 PMS Connection Methods Hotel/Motel Services Manual 2-37

56 Issue 2.0 UNIVERGE SV8100 Figure 2-12 PMS Utility Protocols Adapter Configuration Tab The Adapter Configuration tab changes the IP Address of the PMS-U10. The KTS, PMS-U10 and PMS system must all be on the same network to communicate. To enter the new values click Edit. Enter the IP Address, Subnet Mask and Default Gateway values and click Commit. Refer to Figure 2-13 PMS Utility Adapter Configuration Tab. The PMS-U10 must be reset for the changes to take effect. This is done by clicking Reset Unit. Reset Unit only appears after changes are made, which require the PMS-U10 to be reset. Refer to Figure 2-14 PMS Utility Reset PMS-U Hotel/Motel Features

57 UNIVERGE SV8100 Issue 2.0 Figure 2-13 PMS Utility Adapter Configuration Tab Figure 2-14 PMS Utility Reset PMS-U10 Hotel/Motel Services Manual 2-39

58 Issue 2.0 UNIVERGE SV8100 Maintenance Tab The Maintenance tab upgrades the PMS-U10 firmware when needed. To upgrade the firmware: 1. Download new firmware from NTAC Download site. 2. Connect to the PMS-U10 using PMS Configurator. 3. Go to the Maintenance tab. 4. Click Browse and go to location on the support PC where the firmware upgrade was downloaded. 5. Click Update. 6. When update is finished, click Reset Unit to reset the PMS-U10. Figure 2-15 PMS Utility Maintenance Tab 2-40 Hotel/Motel Features

59 UNIVERGE SV8100 Issue 2.0 PMS-U10 Hardware Information PMS-U10 Hotel/Motel Services Manual 2-41

60 Issue 2.0 UNIVERGE SV8100 IP CONNECTION TO PMS SYSTEM Connection from Serial port on Voice Mail to COM 2 of PMS-U10 Connection from CPU to Network Connection from ETH 0 to LAN NETWORK Connection from PMS System to LAN PMS SYSTEM 2-42 Hotel/Motel Features

61 UNIVERGE SV8100 Issue 2.0 SERIAL CONNECTION TO PMS SYSTEM PMS SYSTEM Connection from Serial port on PMS System to COM 1 of PMS-U10 Connection from CPU to Network Connection from Serial port on Voice Mail to COM 2 of PMS-U10 Connection from ETH 0 to LAN NETWORK Hotel/Motel Services Manual 2-43

62 Issue 2.0 UNIVERGE SV8100 Programming PMS Service Setting PMS Port Number Used to set the TCP/IP port used by the CPU for PMS integration. Options 1~65535 (default = 5129) PMS Service Setting AM Auto Room Scan Automatically sets all rooms to Maid Required at three a.m. Options 0 = Off 1 = On (default = 0) PMS Service Setting Check-In Message Type Enable or disable check-in message, this entry must be set to 1 for PMS integration to work. Options 0 = Disable 1 = Enable (default: 0) PMS Service Setting Check-Out Auto Status Change Automatically sets the room status to 4 (Inspection Required) on check-out. Options 0 = Off 1 = On (default = 0) PMS Service Setting PMS Line Test Send Time Sets the time interval for how often the CPU verifies the PMS system is connected. Options 10~128 seconds (default = 10) PMS Service Setting PMS Line Test Retry Counter Sets the retry counter for PMS Line Test send. Options 0~20 (default = 3) 2-44 Hotel/Motel Features

63 UNIVERGE SV8100 Issue PMS Restriction Level Conversion Table PMS Restriction Level Conversion Table Used to set or change the default Toll Restriction Class on check-in for a room (PRG ). Options Default Level 0 Default Class 10 Level 1 Default Class 11 Level 2 Default Class 12 Level 3 Default Class 13 Hotel/Motel Services Manual 2-45

64 Issue 2.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2-46 Hotel/Motel Features

65 UNIVERGE SV8100 Issue 2.0 Room Status Use your phone and DSS Console to set and monitor the status of guest rooms. Room Status helps you maximize room usage by coordinating the cleaning staff and reservation desk. Use simple codes to set room status. And, press the key programmed for Room Status Mode (Function 93) on your console to see the status of all guest rooms at a single glance. (Refer to DSS Console Monitoring on page 2-7 for detailed information.) Four Room Status options are available: Check-in Options Check-in options override house cleaning options. Also, changing a room check-in status affects Toll Restriction (When Checked In). Checked In The guest has checked into the room. This option is Room Clean on the Room Status Printout. Normally, only the front desk can use this option. Checked Out The room is clean, checked out and available for a new guest. All house cleaning is complete. This option is Inspection Required on the Room Status Printout. Normally, only the front desk can use this option. House Cleaning Options Maid Required The room is vacant, was inspected and needs to be cleaned. The room is not checked out and available for a new guest. This option is Maid Required on the Room Status Printout. Maid in Room House cleaning is currently working in the room. The room is not checked out and is not available for a new guest. This option is Maid in Room on the Room Status Printout. When first installed... Setting Room Status is disabled for all telephones. Hotel/Motel Services Manual 2-47

66 Issue 2.0 UNIVERGE SV8100 Using Room Status Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. 1. Lift the handset. 2. Dial Dial the extension number of the room you want to check in. You hear confirmation tone. 4. Hang up. In the STATUS mode, the DSS Console key for the room is on. To set a room as checked out: Set a room as checked out after your guest checks out and the room is clean. You can set a room as checked out only if you have previously dialed 638 to check it in. 1. Lift the handset. 2. Dial Dial the extension number of the room you want to check out. You hear confirmation tone. 4. Hang up. In the STATUS mode, the DSS Console key for the room is off. House Cleaning Options To set a room house cleaning status from the room telephone: Your cleaning staff can set the room status. 1. Lift the handset. 2. Dial Hotel/Motel Features

67 UNIVERGE SV8100 Issue Dial the room status code: 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required You hear confirmation tone. 4. Hang up. In the STATUS mode, the DSS Console shows the room status: slow flash for Maid Required; fast flash for Maid in Room. To set room status from another telephone: The supervisor s station should be the only telephone with this ability. 1. Lift the handset. 2. Dial Dial the extension number of the room you want to set. 4. Dial the room status code: 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required 5. You hear confirmation tone. 6. Hang up. In the STATUS mode, the DSS Console shows the room status: slow flash for Maid Required; fast flash for Maid in Room. Hotel/Motel Services Manual 2-49

68 Issue 2.0 UNIVERGE SV8100 Setting Up Room Status 2-50 Hotel/Motel Features

69 UNIVERGE SV8100 Issue 2.0 Programming Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class Class of Service Options (Hotel/Motel) Check-In Operation Use this option to enable (1) or disable (0) an extension user ability to set the check-in status of a room. Normally, only the supervisor s station has this option enabled. Default = Class of Service Options (Hotel/Motel) Check-Out Operation Use this option to enable (1) or disable (0) an extension s ability to set the check-in status of a room. Normally, only the supervisor s station would have this option enabled. Default = Class of Service Options (Hotel/Motel) Room Status Change for Other Extension Use this option to enable (1) or disable (0) an extension user ability to change the house cleaning status of another room (Service Code 641). Normally, only the supervisor s station has this option enabled Class of Service Options (Hotel/Motel) Room Status Change for Own Extension Use this option to enable (1) or disable (0) an extension user ability to change the house cleaning status of their own room (Service Code 640). If you enable this option, your cleaning staff can set a room status as they leave the room. Default - 0 Hotel/Motel Services Manual 2-51

70 Issue 2.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2-52 Hotel/Motel Features

71 UNIVERGE SV8100 Issue 2.0 Room Status Printout Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance. The printout gives you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. This feature requires a connection to the system using either a serial CTA adapter, a USB CTU adapter or an IP port on the CCPU. Only DTH phones are supported with a CTA/CTU adapter on SV8100. Five separate reports are available. Room Status List (Option 1) The Room Status List shows the status of each room. This gives you an overview of all rooms in a single report. In the report below: Room Clean lists all the Checked In rooms (305, 311 and 315). Maid Required......lists all the vacant rooms that need cleaning (309). Maid in Room lists the rooms in which house cleaning is currently working (317). Inspection Required..lists the rooms that are Checked Out waiting to be cleaned up (313). Room Status List /03/06 12:15 Room Clean (Occupied) --- Check In Maid Required 309 Maid in Room 317 Inspection Required 313 Hotel/Motel Services Manual 2-53

72 Issue 2.0 UNIVERGE SV8100 Call Restriction List (Option 2) The Call Restriction List shows the status of Room-to-Room Call Restriction and Toll Restriction at each phone. In the following report: Room-to-Room Barring Shows which extensions have Room-to-Room Call Restriction enabled (311). Outside Call Class Lists the Toll Restriction Level for each extension. If an extension is checked. in, this report shows the Toll Restriction When Checked In level. If the extension is checked out, this report shows the business mode Toll Restriction level. Calling Class List /03/06 12:15 Room to Room Barring 311 Outside Call Class Do Not Disturb and Room Clean List (Option 3) This report shows two things: Rooms in Do Not Disturb and rooms with a house cleaning option enabled. This is an important report for the cleaning staff. The first section of the report shows the rooms that should not be disturbed for any reason. The second section of the report shows rooms that need to be cleaned or that housecleaning is currently cleaning. Do-Not Disturb Lists all rooms that have enabled Do Not Disturb (309). Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked in or checked out (313). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available. DND and Clean Up Check /03/06 12:15 DO-NOT-DISTURB 309 CLEAN UP CHECK Hotel/Motel Features

73 UNIVERGE SV8100 Issue 2.0 Message Waiting List (Option 4) This report lists all the rooms that have Messages Waiting (307 and 311). Be sure to clear the Messages Waiting for all rooms that are checked out or available (clean). Message Service List /03/06 12: Wake Up Call List (Option 5) This report lists all the rooms that have Wake Up calls (307, 311 and 339) and shows the time set for each call. An asterisk () in front of the extension number indicates that the Wake Up Call was unanswered. Consider checking on the guests that have unanswered Wake Up Calls. Wake Up Call List /03/06 07: :55 *311-6: :15 Room Status Reports require a CTA/CTU adapter and a compatible printer or a LAN connection. Refer to the Data and SMDR section in the SV8100/SV8300 System Hardware Manual for more information. When first installed... Requesting the Room Status Printout is disabled for all telephones. Using Room Status Printouts To have your printer output the Room Status Printout: Your printer should be located conveniently next your telephone. 1. Lift the handset. 2. Dial Dial the Room Status Printout option: 0 = All Printouts 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List 4. Hang up. Hotel/Motel Services Manual 2-55

74 Issue 2.0 UNIVERGE SV8100 Setting Up Room Status Printouts 2-56 Hotel/Motel Features

75 UNIVERGE SV8100 Issue 2.0 Programming LAN Setup for External Equipment Device 13 Room Data Output for Hotel Service Define the TCP port to use on the LAN. Consult the IT Administrator for an available port. Default not assigned Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class Hotel Room Status Printer Output Port Type Use this option to select the output for the Room Status Printouts either CTA/CTU or LAN. 0 = No Setting 1 = CTA 2 = Not Used 3 = LAN Default = Hotel Room Status Printer Output Destination Number If the CTA/CTU option is selected in Program , assign the extension number which is used for the status report printer. Default = No Setting Hotel Room Status Printer Wake Up Calls Enable this option (1) to have unanswered Wake Up Calls automatically print on the Room Status Printer. Disable this option (0) if you do not want unanswered Wake Up Calls to print. Default = Hotel Room Status Printer Check Out Enable this option (1) if you want to have the Room Status Printer automatically print when a room Checks Out. Disable this option (0) if you do not want the Room Status Printer to automatically print Check Outs. Default = 0 Hotel/Motel Services Manual 2-57

76 Issue 2.0 UNIVERGE SV8100 Installing the CTA Adapter Introduction This section describes the installation and setup procedures for the CTA adapter. The CTA adapter provides a 25-pin serial connector. Only one CTA or CTU adapter can be installed in a system for Room Status Printouts. Only one station can be programmed to output Room Status Printouts. 1. Unplug the line cord from the multiline terminal. 2. If only one adapter is to be installed on the phone, the adapter should be installed on the right side of the phone (beneath the handset). Using a flathead screwdriver, remove the plastic punch-out piece covering the connector. 3. Set the dip switches on the CTA adapter to the required position. The DSW settings are 1 = On, 2~8 = Off for a PC Connection, or 1 and 2 = On, 3~8 = Off for a Printer Connection (factory setting is for a PC Connection). DIP Switch Settings If you are using HyperTerminal to test the CTA output, set the dip switches to "Printer Connection". 4. Position the adapter with the connector positioned as shown below. Positioning the Adapter 5. Hook the two plastic prongs into the bottom of the telephone Hotel/Motel Features

77 UNIVERGE SV8100 Issue Push the connector into place. The latch on the top of the adapter should lock into place when it is properly positioned. 7. Change system programming ( ) to match the CTA Module DIP Switch settings. 8. Plug the line cord back into the multiline terminal. Programming Multiline Telephone Basic Data Setup CTA Data Communication Mode Select 0 if the DIP switches are set to PC Connection, or select 1 if DIP switches are set to Printer Connection. Default = Multiline Terminal Basic Data Setup Baud Rate for CTA Port Set the baud rate to be used by the CTA: 0 = 4800bps 1 = 9600bps 2 = 19200bps Default = 2 Installing the CTU Adapter Introduction This section describes the installation and setup procedures for the CTU adapter driver software. The CTU adapter provides a USB connector. Only one CTA or CTU adapter can be installed in a system for Room Status Printouts. Only one station can be programmed to output Room Status Printouts. An AC-R power adapter is required for power for the CTU adapter installed. Installing the CTU Adapter 1. Unplug the line cord from the multiline terminal. 2. If only one adapter is to be installed on the telephone, the adapter should be installed on the right side of the phone (beneath the handset). Using a flathead screwdriver, remove the plastic punch-out piece covering the connector. 3. Set the dip switches on the CTU adapter to SMDR Mode. The DSW settings are 2, 5, 6 = On/1, 3, 4, 7, 8 = Off for non-procedure (SMDR) mode (factory setting is for a CTI connection). Hotel/Motel Services Manual 2-59

78 Issue 2.0 UNIVERGE SV8100 DIP Switch Settings 4. On one end of the power cable for the adapter, make one loop around the provided ferrite bead. Repeat this step on the USB cable as well. The USB cable is a USB Type B Male (to adapter) to Type A Male Cable (to USB device). Wrapping the Ferrite Beads 5. Plug the AC-R power adapter into the AC jack on the side of the adapter Hotel/Motel Features

79 UNIVERGE SV8100 Issue Position the adapter with the connector positioned as shown below. Positioning the Adapter 7. Hook the two plastic prongs in the bottom of the telephone. 8. Push the connector into place. The latch on the top of the adapter should lock into place when it is properly positioned. 9. Plug the line cord back into the multiline terminal. 10. Plug the AC-R power adapter in an AC outlet. 11. Plug the opposite end of the adapter USB cable in the USB device to be connected. PC Specifications Recommended Hardware Windows 2000/XP CPU : Intel Pentium 300MHz or higher compatible processor RAM : minimum 128MB HD : minimum 50MB An available USB port Operating System Software Microsoft Windows 2000 Professional Service Pack 3 or later Microsoft Windows 2000 Server Service Pack 3 or later Microsoft Windows XP Home Edition (32-Bit) Hotel/Motel Services Manual 2-61

80 Issue 2.0 UNIVERGE SV8100 Microsoft Windows XP Professional (32-Bit) CTU Driver Installation Check the USB port on the PC. This product is connected to the PC via a USB interface. Check that the USB interface on the PC is operating normally before installing the CTU driver. Despite the PC containing a USB port, the driver cannot be used unless the BIOS is setup properly. Multiple CTU adapters cannot be used simultaneously. If a CTA adapter was used previously, the CTA driver must be uninstalled before installing the CTU driver. Correct operation is not possible if the CTU driver is installed without removing the previous CTA driver. Do not connect the USB cable to the PC and CTU adapter until instructed to do so. Preparations for installation (copying files) are required before connecting the USB cable between the PC and the CTU adapter. Correct operation is impossible if the CTU adapter and the PC are connected before the necessary files are copied. Setting up Hotel Printouts via TCPIP 1. Go to Program Set the TCP port for device 13 to an unused network port (e.g., 5085). 3. Set Program to 3 (LAN). 4. In Program set front desk phone Class of Service. 5. Enable Room Status Output in Program for Class of Service set in step Create HyperTerminal connection set to use TCP/IP (Winsock) and port Set Host address to match setting in Program , default Hotel/Motel Features

81 UNIVERGE SV8100 Issue 2.0 Room-to-Room Call Restriction Room-to-Room Call Restriction prevents guests in one room from calling guests in another. You ll find this restriction handy for guests that want to maintain their privacy. On the other hand, you may want to allow inter-room calling for families or groups that have separate rooms. When first installed... Room telephones are not restricted from calling other room telephones. An extension cannot enable Room-to-Room Call Restriction for a room telephone. WARNING If you enable Room-to-Room Call Restriction for a guest s phone, neither you nor any other Hotel Mode extension can call them while they are checked in. To call the guest s phone, first dial 636 to cancel the restriction. This may have implications in emergency situations. Checking out a room (by dialing Service Code 639) automatically cancels Roomto-Room Call Restriction. Using Room-to-Room Call Restriction To enable Room-to-Room Call Restriction for a guest s telephone: 1. Lift the handset. 2. Dial Dial the guest s telephone number. You hear confirmation tone. The guest cannot dial any other Hotel Mode extension. Consider having a single emergency phone that is not set for Hotel Mode (e.g., the operator). The guest can always call that phone, even with restriction enabled. Hotel/Motel Services Manual 2-63

82 Issue 2.0 UNIVERGE SV8100 To disable Room-to-Room Call Restriction for a guest s telephone. 1. Lift the handset. 2. Dial Dial the guest s telephone number. You hear confirmation tone. Setting Up Room-to-Room Call Restriction Programming Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class Class of Service Options (Hotel/Motel) Room-to-Room Call Restriction Use this option to enable (1) or disable (0) an extension user ability to set Room-to-Room Call Restriction for another extension. In most cases, only the supervisor s station has this ability. Default = Hotel/Motel Features

83 UNIVERGE SV8100 Issue 2.0 Single Digit Dialing Single Digit Dialing gives guests one-touch access to important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can lift the handset and press a single key. The Single Digit Dialing codes can be: Extension Numbers You can give guests one-touch access to the front desk, reservation services, housekeeping or the maitre d of your restaurant. There is no need to publish an in-room directory of extension numbers for these services. The press of a single key automatically dials the assigned extension number. Feature Access Codes Storing feature access codes gives you great flexibility in how you want guest phones to work. For example, you could have your guests dial 6 for local calls. The digit 6 could output 631, which is the access code for setting a wake-up call. Or, you could program the code 5 to automatically leave a Message Waiting at the maintenance office. In this example, dialing 5 could output 3050 which would leave a Message Waiting at extension 305. Refer to the Service Codes Tables in your Software Manual for more on your Feature Access Codes. Voice Mail If you have mailboxes for your services (such as housekeeping), your guests can leave requests even when the service providers are unavailable. You cannot miss the requests and your guests can appreciate the convenience. Refer to Voice Mail in your Software Manual for more information about Voice Mail. A Department Calling Group If you have several agents with extensions at your reservation desk, you could program them into a unique Department Calling Group. Then, assign a single digit to access the pilot number of the group. When a guest dials the digit, they go through to the first available agent. Refer to Department Calling in your Software Manual for additional details on Department Calling Groups. When first installed... No Single Digit Dialing codes are programmed. Hotel/Motel Services Manual 2-65

84 Issue 2.0 UNIVERGE SV8100 Using Single Digit Dialing When a guest wants to use Single Digit Dialing: They lift the handset and press a single dial pad key (1~9). Conditions When programming Single Digit Dialing, PRG has priority over PRG For options other than 9, PRG must be set to two digits or more for Single Digit Dialing to work. Setting Single Digit Dialing value 9 equal to a destination starting with 11 is not recommended. Doing so dials emergency 911 every time it is dialed by a user Hotel/Motel Features

85 UNIVERGE SV8100 Issue 2.0 Setting Up Single Digit Dialing Hotel/Motel Services Manual 2-67

86 Issue 2.0 UNIVERGE SV8100 Programming Department Group Assignment for Extensions Assign extensions to Department Groups (1~64) and set the priority assignment System Options for Outgoing Calls Intercom Interdigit Time Set the Intercom Interdigit time (0~64800 seconds). When placing ICM calls, the user must dial each digit within this interval. With Single Digit Dialing, dialing the programmed code occurs after this time expires. Default = Hotel Mode One-Digit Service Codes For each Department Calling Group, enter the destination for each Single Digit Code (1~9). The destination can be any code with up to eight digits, such as an extension number or access code. (You cannot make single digit entries for codes 0, # and.) Default not assigned 2-68 Hotel/Motel Features

87 UNIVERGE SV8100 Issue 2.0 Toll Restriction (When Checked In) With Toll Restriction (When Checked In), you can control guest s long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes. The first mode determines the type of call your staff can place from a room telephone when the room is checked out (Service Code 639). This is the business mode Toll Restriction. The second mode sets the Toll Restriction limits for your guests as soon as you check them in (Service Code 638). This is the hotel mode Toll Restriction. In the checked out mode, for example, you may want to allow your staff to call locally and within your area code. This would allow them to contact suppliers and other service providers without going to the front desk each time. In the checked in mode, however, you may want to completely restrict outgoing calls and force your guests to use your metered services. (This can also tie into Single Digit Dialing on page 2-65.) In many cases, such simplified Toll Restriction scenarios may be adequate. However, since each mode uses the full abilities of the system Toll Restriction programming, you can make the calling restriction as elaborate as it needs to be. Toll Restriction (When Checked In) also allows you to change the Toll Restriction of a room telephone while the room is checked in. This allows you to provide more permissive Toll Restriction to high priority guests. It also allows you to enforce less permissive dialing privileges to guests if you suspect the potential for abuse. If a room Toll Restriction is changed using access code 637, that room keeps the new setting until it is either changed using access code 637 or in system programming. The following diagram shows the basic operation of Toll Restriction (When Checked In). When checked in, the room telephone follows the Check In Toll Restriction Level (set in Program ). When checked out, the room telephone follows the normal Toll Restriction Level (set in Program ). Both levels interact with the dialing restrictions set up in Program and For more details, refer to Setting Up Toll Restriction (When Checked In) on page Hotel/Motel Services Manual 2-69

88 Issue 2.0 UNIVERGE SV8100 When first installed... All room telephones can make unrestricted outgoing calls. Using Toll Restriction (When Checked In) To change a room telephone Toll Restriction (When Checked In) level: If a room Toll Restriction is changed using access code 637, that room keeps the new setting until it is either changed using access code 637 or in system programming. 1. Lift the handset. 2. Dial Dial the number of the extension for which you want to change the Toll Restriction (When Checked In) level. You hear a single beep. 4. Enter the new Toll Restriction (When Checked In) level (01-15). You hear confirmation tone Hotel/Motel Features

89 UNIVERGE SV8100 Issue 2.0 Setting Up Toll Restriction (When Checked In) Hotel/Motel Services Manual 2-71

90 Issue 2.0 UNIVERGE SV8100 Programming Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class through Toll Restriction Class For each Toll Restriction Class assigned to an extension in Program 21-04, enable or disable the different Toll Restriction Tables set up in Program This sets up the Toll Restriction scenarios for room telephones when they are not checked in. Refer to your Software Manual for additional information on this program through Toll Restriction Table Data Setup Set up the various Toll Restriction Tables and options. Once set up, you assign the tables and options to Toll Restriction Classes in Program In addition, you assign extensions to Toll Restriction Classes in Program This sets up the Toll Restriction scenarios for room telephones when they are not checked in. Refer to your Software Manual for additional information on this program Toll Restriction Class for Extensions Use this program to assign extensions to Toll Restriction Classes. In Program 21-05, you assign the various options set up in Program to the classes assigned in Program This sets up the Toll Restriction scenarios for room telephones when they are not checked in. Refer to your Software Manual for additional information on this program Hotel/Motel Telephone Setup Toll Restriction Class On Check In When a room telephone is checked in, it uses the Toll Restriction Level assigned in this program. You generally have different entries for Program and Program This allows you to have more dialing restrictions when a room is checked in and more lenient dialing restrictions once a guest checks out. Station Restriction Codes dialed by the supervisor permanently override this option. Default = Hotel/Motel Features

91 UNIVERGE SV8100 Issue Class of Service Options (Hotel/Motel) Toll Restriction Class Changing for Other Extension Use this option to enable (1) or disable (0) an extension user ability to set the Toll Restriction Level (When Checked In) for another extension. In most cases, only the supervisor s station has this ability. Default = 0 Hotel/Motel Services Manual 2-73

92 Issue 2.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2-74 Hotel/Motel Features

93 UNIVERGE SV8100 Issue 2.0 Wake Up Call A Wake Up Call is like an alarm clock: Set it and it alerts the guest at prescribed time. But unlike a simple alarm clock, Wake Up Call has some unique advantages. Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them. When a guest answers their Wake Up Call, you can have the system play them a recorded message, or a recorded message followed by the time. If you choose the message or message/time option, your system repeats the message three times and then cancels the Wake Up Call. (This option is available only from analog single line telephones.) You can view the status of all wake up calls from your DSS Console. Press the key programmed for WAKE UP Call Indication Mode (function 92) to see which rooms have reminders set. Refer todss Console Monitoring on page 2-7. Optionally have unanswered Wake Up Calls call the operator and print on the Room Status Printout report. This helps you find out who needs another reminder or might need assistance. See Room Status Printout on page 2-53 for more on the printed report. Use Wake Up Call as a meeting reminder for convention attendees. If the meeting time gets changed, you can reset the reminder for all attendees. Up to a maximum of 16 telephones can be set for the same time. If more then 16 telephones are set for the same time, the time for the Wake Up Call for those additional phones is moved to the next minute. When a guest answers their Wake Up Call, you can choose to play either Music on Hold or a VRS message as set in Program and If the system is set for the VRS message and the VRS is not available (connect connected, busy or Program is set to 0), Music on Hold is played instead. When first installed... No guests can set Wake Up Calls. In addition, no extensions can set wake up calls for other extensions. Hotel/Motel Services Manual 2-75

94 Issue 2.0 UNIVERGE SV8100 Using Wake Up Call To set a Wake Up Call for your own room: 1. Lift the handset. 2. Dial Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = You hear confirmation tone. 4. Hang up. To cancel a Wake Up that you have set: 1. Lift the handset. 2. Dial 632. You hear confirmation tone. To set a Wake Up Call for another room: Normally, only the supervisor s station has this ability. 1. Lift the handset. 2. Dial Dial the number of the room phone that should receive the wake up. 4. Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = You hear confirmation tone. 5. Hang up. To cancel a Wake Up you have set for another room: 1. Lift the handset. 2. Dial Dial the number of the room phone whose wake up you want to cancel. You hear confirmation tone Hotel/Motel Features

95 UNIVERGE SV8100 Issue 2.0 Setting Up Wake Up Call Hotel/Motel Services Manual 2-77

96 Issue 2.0 UNIVERGE SV8100 Programming Class of Service for Extensions Assign Class of Service (1~15) to extensions. Default: Extension 101 = Class 15 All other extensions = Class Alarm for SLT This program affects the ringing pattern for a single line telephone that is set as type room and receives a wake up call. Default = System Options for Hotel/Motel Answering Message Mode for Wake Up Call (Hotel Mode) Select the Hotel Wake Up Call mode: 0 = Music on Hold, 1 = VRS Message (specified in Program ), or 2 = VRS Message (specified in Program ) followed by the time programmed. Default = System Options for Hotel/Motel Wake Up Call Message Assignment Assign the VRS Message (01-100) used for Wake Up Calls. You need to program this option only if you have enabled mode 1 or 2 in Program Default = 0 (No Setting) System Options for Hotel/Motel Wake Up Call No Answer Enter 1 to have an extension automatically call the operator if they do not answer their Wake Up Call. Enter 0 to disable this option. Default = System Options for Hotel/Motel Setup Message Mode for Wake Up Call Determine what the user hears after setting a Wake Up message (0=Fixed Message, 1 = VRS Message (specified in Program ), 2 = VRS Message (specified in Program ) followed by the time programmed). Default = System Options for Hotel/Motel Wake Up Call Message Assignment on Setup Assign the VRS Message (01~100) heard after programming Wake Up Calls. You need to program this option only if you have enabled mode 1 or 2 in Program Default = 0 (No Setting) 2-78 Hotel/Motel Features

97 UNIVERGE SV8100 Issue Class of Service Options (Hotel/Motel) Wake Up Call Setting for Other Extension In an extension Class of Service, enable (1) or disable (0) the user ability to set a Wake Up Call for another extension. You should give this ability to the supervisor s station. It is inappropriate for most other extensions Class of Service Options (Hotel/Motel) Wake Up Call Setting for Own Extension In an extension Class of Service, enable (1) or disable (0) the user ability to set their own Wake Up Call. Most guests would appreciate this capability. Hotel/Motel Services Manual 2-79

98 Issue 2.0 UNIVERGE SV Notes Hotel/Motel Features

99 Programming Procedures SECTION 1 SECTION 2 BEFORE YOU START PROGRAMMING This chapter provides you with detailed information about the system Hotel/ Motel programs. By changing a program, you change the way the Hotel/Motel feature associated with that program works. This chapter provides information about each program, the features that the program affects and how to enter the program data in system memory. CHAPTER OVERVIEW Do not start customizing your Hotel/Motel features without first reading Hotel/Motel Features. This chapter lists all Hotel/Motel programs in numerical order. The information on each program is subdivided into the following headings: 3Programming Procedures Description describes what the program options control. The Default Settings for each program are also included. When you first install the system, it uses the Default Setting for all programs. Along with the Description are the Conditions which describe any limit or special consideration that may apply to the program. The reverse type (white on black) just beneath the Description heading is the program access level. You can use the program only if your access level meets or exceeds the level the program requires. Refer to Section 3 How to Enter the Programming Mode on page 3-2 for a list of the system access levels and passwords. Hotel/Motel Services Manual 3-1

100 Issue 2.0 UNIVERGE SV8100 Feature Cross Reference provides you with a list of all features affected by the program. Keep the referenced features in mind when you change a program. Customizing a feature may have an effect on another feature that you did not intend. Telephone Programming Instructions show you how to enter the program data in system memory. For example: 1. Enter the programming mode TEL KY01 = *01 UNIVERGE SV8100 tells you to enter the programming mode, dial from the telephone dial pad. After you do, you see the message TEL301 on the first line of the telephone display. This indicates the program number (15-07), item number (01), and that the options are being set for extension 301. The second row of the display KY01 = *01 indicates that Key 01 is being programmed with the entry of *01. The third row allows you to move the cursor to the left or right, depending on which arrow is pressed. To learn how to enter the programming mode, see Section 3 How to Enter the Programming Mode below. SECTION 3 HOW TO ENTER THE PROGRAMMING MODE To enter programming mode: 1. Go to any working display telephone. In a newly installed system, use extension (port 1). 2. Do not lift the handset. 3. Press Speaker. 4. # #. 5. Dial the system password + Transfer. Password Refer to Table 3-1 Default System Passwords on page 3-3 for the default system passwords. To change the passwords, use Programming Password Setup. 3-2 Programming Procedures

101 UNIVERGE SV8100 Issue 2.0 Table 3-1 Default System Passwords Password User Name Level Programs at this Level necii 1 (MF) Manufacturer (MF): All programs tech 2 (IN) Installation (IN): All programs in this section not listed below for SA and SB 0000 ADMIN1 3 (SA) System Administrator - Level 1 (SA): 10-01, 10-02, 10-12, 10-13, 10-14, 10-15, 10-16, 10-17, 10-18, 10-22, 12-02, 12-03, 12-04, 15-01, 15-07, 15-09, 15-10, 15-11, 20-16, 21-07, 21-14, 22-04, 22-11, 25-08, 30-03, 32-02, 40-02, 41-02, 41-03, 41-04, 41-05, 41-06, 41-07, 41-08, 41-09, 41-10, 41-11, 41-12, 41-13, 41-14, 41-15, 41-16, 41-17, 41-18, 90-03, 90-04, 90-06, 90-07, 90-18, ADMIN2 4 (SB) System Administrator - Level 2 (SB): 13-04, 13-05, When changes are made to the following programs, the UNIVERGE SV8100 system must be restarted Hotel/Motel Services Manual 3-3

102 Issue 2.0 UNIVERGE SV8100 SECTION 4 HOW TO EXIT PROGRAMMING MODE To exit the programming mode: When you are done programming, you must be out of program options to exit. 1. Press Answer to exit the program options, if needed. Program Mode Base Service OP1 OP2 2. Press Speaker. If changes were made to the system programming, Saving System Data is displayed. 3. The display shows Complete Data Save when completed and exits the telephone to idle. To save a customer s database, a blank Compact Flash (CF) is required. Insert the CF in the CPU and, use Program 90-03, to save the software to the Compact Flash. (Program is used to reload the customer data if necessary.) Note that a Compact Flash can hold only one customer database. Each database to be saved requires its own separate CF. SECTION 5 USING KEYS TO MOVE AROUND IN THE PROGRAMS After you enter the programming mode, use the keys in the following chart to enter data, edit data and move around in the menus. Table 3-2 Keys for Entering Data Keys for Entering Data Use this key... When you want to... 0~9 and Enter data into a program. Transfer Conf Hold Complete the programming step you just made (e.g., press Enter on a PC keyboard). When a program entry is displayed, press Transfer to bypass the entry without changing it. Delete the entry to the left (e.g., press Backspace on a PC keyboard). Delete or clear all characters to the right of the cursor. 3-4 Programming Procedures

103 UNIVERGE SV8100 Issue 2.0 Table 3-2 Keys for Entering Data (Continued) Keys for Entering Data Use this key... Answer Mic Line Keys LINE KEY 1 LINE KEY 2 LINE KEY 3 VOL VOL When you want to... Exit one step at a time from the program window currently being viewed. For example, if programming item 5 in 15-03, press Answer to enter a new option in program Press Answer again to select a new program in the 15-XX series. Press Answer a third time to enter a new program beginning with 1. Press Answer one last time to bring you to the beginning program display, that allows you to enter any program number. To switch between the different input data fields press Mic. The cursor moves up to the top row of the display. Press Mic again to move the cursor back to the middle row. Use programmed settings to help with the program entry. These settings vary between programs from LINE 1 = 0 (off) and LINE 2 = 1 (on) to preset values for timers where LINE 1 = 5, LINE 2 = 10, LINE 3 = 15, etc. For programs with this option, the line key, which currently matches the programmed setting, lights steady. The display can also indicate Softkey, which allows you to select the values as well (-1 and +1 will step through these programmed settings). Program a pause into a Speed Dialing bin. Program a recall/flash into a Speed Dialing bin. Program into a Speed Dialing bin. Scroll backward through a list of entry numbers (e.g., from extension etc.) or through entries in a table (e.g., Common Permit Table). If you enter data, and then press this key, the system accepts the data before scrolling forward. Scroll forward through a list of entry numbers (e.g., from extension etc.) or through entries in a table (e.g., Common Permit Table). If you enter data, and then press this key, the system accepts the data before scrolling backward. Hotel/Motel Services Manual 3-5

104 Issue 2.0 UNIVERGE SV8100 SECTION 6 PROGRAMMING NAMES AND TEXT MESSAGES Several programs (e.g., Program 20-16: Selectable Display Messages) require you to enter text. Use the following chart when entering and editing text. When using the keypad digits, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press the key 2 three times. Press the key six times to display the lower case letter. The name can have up to 12 digits. Use this keypad digit... When you want to... Table 3-3 Keys for Entering Names 1 Enter characters: [ ] ^ _ ` { } Æ Á À Â Ã Ç É Ê ì ó 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8. 9 Enter characters: W-Z, w-z, 9. 0 Enter characters: 0! # $ % & ( ) ô Õ ú ä ö ü Enter characters: +, -. / : ; < = >? B E S # # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In system programming mode, use the right arrow Softkey instead to accept and/or add a space.) Conf Hold Clear the character entry one character at a time. Clear all the entries from the point of the flashing cursor and to the right. 3-6 Programming Procedures

105 UNIVERGE SV8100 Issue 2.0 SECTION 7 USING SOFTKEYS FOR PROGRAMMING Each UNIVERGE SV8100 display telephone provides interactive Softkeys for intuitive feature access. The options for these keys automatically changes depending on where you are in system programming. Press the softkey located below the option you wish and the display changes accordingly. _ Program Mode Base Service OP1 OP2 Press the VOLUME or VOLUME to scroll between the menus. _ Program Mode CCIS Hard Mtnance SECTION 8 WHAT THE SOFTKEY DISPLAY PROMPTS MEAN When using a display telephone in programming mode, various Softkey options are displayed. These keys allow you to easily select, scan, or move through the programs. Table 3-4 Softkey Display Prompts Softkey Display Prompts If you press this Softkey... The system will... back select Go back one step in the program display. You can press VOLUME or VOLUME to scroll forward or backward through a list of programs. Scroll down through the available programs. Scroll up through the available programs. Select the currently displayed program. Move the cursor to the left. Move the cursor to the right. -1 Move back through the available program options. +1 Move forward through the available program options. Hotel/Motel Services Manual 3-7

106 Issue 2.0 UNIVERGE SV8100 SECTION 9 SUPPORTING PROGRAMS The following programs support Hotel/Motel: Program 11 : System Numbering 11-14: Service Code Setup (for Hotel) Program 15 : Extension, Basic Data Setup : Single Line Telephone Basic Data Setup Program 20 : System Option Setup : Class of Service for Extensions : Class of Service Options (Supplementary Service) : Operator Extension : Extension s Operator Setting : Trunk s Operator Setting : Operator Extension Group Setup : Operator Group Setting Program 21: Outgoing Call Setup : Toll Restriction Class for Extensions : Toll Restriction Class : Toll Restriction Table Data Setup Program 30 : DSS/DLS Console Setup : DSS Console Operating Mode : DSS Console Extension Assignment : DSS Console Key Assignment Program 42 : Hotel Setup : System Options for Hotel/Motel : Hotel/Motel Telephone Setup : Class of Service Options (Hotel/Motel) : Hotel Mode One-Digit Service Codes : Hotel Room Status Printer : PMS Service Setting : PMS Restriction Level Conversion Table Program 90 : Maintenance Program : System Alarm Report 3-8 Programming Procedures

107 UNIVERGE SV8100 Issue 2.0 Level: IN Program 11 : System Numbering : Service Code Setup (for Hotel) Description Use Program : Service Code Setup (for Hotel) to customize the Service Codes which are used with the Hotel/Motel feature. You can customize additional Service Codes in Programs through 11-13, and The Service Codes can be used only at telephones registered as hotel terminals in Program The following chart shows: The number of each code (01~18). The function of the Service Code. The type of telephone that can use the Service Code. The default entry. Input Data Item No. Item Terminals Default 01 Set DND for Own Extension MLT, SLT Cancel DND for Own Extension MLT, SLT Set DND for Other Extension MLT, SLT Cancel DND for Other Extension MLT, SLT Set Wake Up Call for Own Extension MLT, SLT Cancel Wake Up Call for Own Extension MLT, SLT Set Wake Up Call for Other Extension MLT, SLT Cancel Wake Up Call for Other Extension MLT, SLT Set Room to Room Call Restriction MLT, SLT Cancel Room to Room Call Restriction (Hotel) MLT, SLT Change Toll Restriction Class for Other Extension MLT, SLT Check-In MLT, SLT Check-Out MLT, SLT 639 Hotel/Motel Services Manual 3-9

108 Issue 2.0 UNIVERGE SV8100 Input Data Item No. Item Terminals Default 14 Room Status Change for Own Extension MLT, SLT Room Status Change for Other Extension MLT, SLT Room Status Output MLT Hotel Room Monitor MLT, SLT Set Hotel PMS Code Restriction MLT 666 MLT = Multiline Telephone SLT = Single Line Telephone Conditions None Feature Cross Reference Hotel/Motel 3-10 Programming Procedures

109 UNIVERGE SV8100 Issue 2.0 Level: IN Program 15 : Extension, Basic Setup : Single Line Telephone Basic Data Setup Description Use Program : Single Line Telephone Basic Data Setup to set up various single line telephone options. Input Data Extension Number Maximum eight digits Item No Item Input Data Default Related Program 01 SLT Signaling Type Use this option to tell the system the type of dialing the connected telephone uses. For the UNIVERGE SV8100 Wireless telephones to function correctly, this must be set to 0 (dial pulse). If this option is set for DTMF, after an outside call is placed, the system cannot dial any additional digits. This program change is automatically performed when the UNIVERGE SV8100 Wireless telephone is registered. When upgrading software from prior versions, the previous default of 1 is saved from the prior database so this option must be changed manually. 03 Terminal Type Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup. Enter 0 to have the port ignore DTMF tones after the initial call setup. For Voice Mail, always enter 1 (e.g., receive DTMF tones). 04 Flashing Enable/disable Flash for single line (500/2500 type) telephones. 05 Trunk Polarity Reverse Not Used in U.S. Do Not Change Default. DTMF issues may arise with voice mail. 0 = DP 1 = DTMF 0 = Normal 1 = Special 0 = No 1 = Yes 0 = Off 1 = On Hotel/Motel Services Manual 3-11

110 Issue 2.0 UNIVERGE SV8100 Item No Item Input Data Default Related Program 06 Extension Polarity Reverse Not Used in U.S. Do Not Change Default Entry as DTMF issues may arise with voice mail. 0 = Disable (Off) 1 = Enable (On) 0 07 Enabled On-Hook When Holding (SLT) 0 = No 1 = Yes 08 Answer On-Hook when Holding (SLT) 0 = Disable (Off) 1 = Enable (On) Caller ID Function - For External Module Enable (1) or disable (0) the Caller ID FSK signal for an external Caller ID module or a 3rd party vendor telephone with Caller ID. Important: If voice mail is used, this setting must be disabled for the system integration codes to be correct. With a 2500 set (no Caller ID) installed, this must be set to 0 for incoming callers to have a talk path. 10 Caller ID Name Determine if an extension user telephone should display the Caller ID name. 11 Caller ID Type Determine whether the Caller ID type is FSK or DTMF. 14 Forwarded Caller ID Display Mode Determine what the display shows when a multiline terminal receives a forwarded outside call. 15 Disconnect without dial after hooking hold Determine whether or not to disconnect a held call when on-hook without any dialing after hooking-hold. 16 Special DTMF Protocol Send Determine whether or not to send the extension number of the phone forwarded to the extension When PRG is set to Special (1) and not in the VM group. 0 = Disable (Off) 1 = Enable (On) 0 = Disable 1 = Enable 0 = FSK 1 = DTMF 0 = Calling Extension Number (Calling) 1 = External Caller ID (Forward)) 0 = Normal 1 = Disconnect. 0 = No 1 = Yes Programming Procedures

111 UNIVERGE SV8100 Issue 2.0 Item No Item Input Data Default Related Program 17 Dial Tone Select When the function of MW has been set from another extension or VM, the dial tone upon off hook is selected. 0 = Normal 1 = New DT 0 (1) (2) (3) (4) (5) Normal Outgoing Call Idle Reverse Normal Incoming Call Idle Reverse Normal Call Pickup Idle Reverse (1) = Off-Hook (2) = Calling/Ringing (3) = Answer (4) = Detect Hang Up (5) = On-Hook Conditions None Feature Cross Reference Single Line Telephones, Analog 500/2500 Sets Hotel/Motel Services Manual 3-13

112 Issue 2.0 UNIVERGE SV8100 Level: IN Program 20 : System Option Setup : Class of Service for Extensions Description Use Program : Class of Service for Extensions to assign a Class of Service (COS) to an extension. There are 15 Classes of Service that can be assigned. To specify the options in each Class of Service, refer to Programs through You make eight entries for Program 20-06, one for each Night Service Mode. Input Data Extension Number Maximum eight digits Item No. Day/Night Mode Class of Service for Extensions 01 1~8 1~15 Default Extension number 101 as Class 15. All other extension numbers are set as Class 1. Conditions None Feature Cross Reference Class of Service 3-14 Programming Procedures

113 UNIVERGE SV8100 Issue 2.0 Level: IN Program 20 : System Option Setup : Class of Service Options (Supplementary Service) Description Use Program : Class of Service Options (Supplementary Service) to define the supplementary feature availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15 Item No. Item Input Data COS 01~14 Default COS 15 Related Programming 01 Long Conversation Alarm Turns off or on the Warning Tone for Long Conversation (not for single line telephones). 02 Long Conversation Cutoff (Incoming) Turns off or on an extension ability to use Long Conversation Cutoff for incoming calls. 03 Long Conversation Cutoff (Outgoing) Turns off or on an extension ability to use Long Conversation Cutoff for outgoing calls. 04 Call Forward/DND Override (Bypass Call) Turns off or on an extension ability to use Call Forwarding/DND Override. 05 Intercom Off-Hook Signaling Turns off or on an extension ability to receive Off-Hook signals. 06 Automatic Off Hook Signaling (Automatic Override) Allows a busy extension ability to manually (0) or automatically (1) receive off-hook signals. 07 Message Waiting Turns off or on an extension ability to leave Message Waiting. 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On Hotel/Motel Services Manual 3-15

114 Issue 2.0 UNIVERGE SV8100 Item No. Item Input Data COS 01~14 Default COS 15 Related Programming 08 Conference Turns off or on an extension user ability to initiate a conference or Meet-Me Conference. 09 Privacy Release Turns off or on an extension user ability to initiate a Voice Call Conference. 10 Barge-in Monitor Enables the extension Barge-in Mode to be speech mode (0) or Monitor mode (1). 11 Room Monitor, Initiating Extension Turns off or on an extension user ability to Room Monitor other extensions. 12 Room Monitor, Extension Being Monitored Turn off or on an extension ability to be monitored by other extensions. 13 Continued Dialing (DTMF) Signal on ICM Call Turn off or on an extension user ability to use Continued Dialing, which allows DTMF signal sending while talking on extension. 14 Department Calling (PLT No Called Extension) Turns off or on an extension user ability to call a Department Group Pilot. 15 Barge-In, Initiate Turns off or on an extension user ability to barge-in on other's calls. 16 Barge-In, Receive Turns off or on an extension ability to have other extensions barge-in on calls. 17 Barge-in Tone/Display (Intrusion Tone) Turns off or on the Barge-In tone. If on, callers hear an alert tone and their display indicates the Barge-In when another extension barges into their conversation. If off, there is no alert tone or display indication. 18 Programmable Function Key Programming (General Level) Turns off or on an extension user ability to program General function keys using Service Code 751 (by default). (Refer to Program for Service Code 752.) 0 = Off 1 = On 0 = Off 1 = On 0 = Speech 1 = Monitor 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On Programming Procedures

115 UNIVERGE SV8100 Issue 2.0 Item No. Item Input Data COS 01~14 Default COS 15 Related Programming 19 Selectable Display Messaging (Text Messaging) Turns off or on an extension user ability to use Selectable Display Messaging. 20 Account Code/Toll Restriction Operator Alert (Restricted Operation Transfer) Turns off or on operator alert when an extension user improperly enters an Account Code or violates Toll Restriction. 21 Extension Name Turns off or on an extension user ability to program its name. 22 Busy Status Display (Called Party Status) Turns off or on the ability to display the detailed state of the called party. 23 Display the Reason for Transfer Select whether an extension should display the reason a call is being transferred to their extension (Call Forward Busy, Call Forward No Answer, DND). 24 Privacy Release by Pressing Line Key Turns off or on a user ability to press a line key to barge-in to an outside call. The Barge-In feature must be enabled if this option is to be used Not Used Group Listen Turns off or on an extension user ability to use Group Listen. 27 Busy on Seizing Virtual Extension If set to 1, you can call a busy extension which is talking on a virtual extension key. Program (Call Waiting) must be set off for this option to work. 28 Allow Class of Service to be Changed Turns off or on the ability of an extension Class of Service to be changed via Service Code Paging Display Turns off or on an extension user ability to display paging information. 30 Background Music Allow or Deny an extension user to turn Background Music on and off. 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Deny 1 = Allow Hotel/Motel Services Manual 3-17

116 Issue 2.0 UNIVERGE SV8100 Item No. Item Input Data COS 01~14 Default COS 15 Related Programming 31 Connected Line Identification (COLP) 0 = Off 1 = On Deny Multiple Barge-Ins Allows or Denies an extension from having multiple users Barge-in to their conversation. 0 = Off 1 = On ACD Supervisor s Position Enhancement This option must be on for the operator to use service codes in Program through = Off 1 = On Block Manual Off-Hook Signaling Turns off or on an extension user ability to block off-hook signals manually sent from a co-worker. 0 = Off 1 = On Block Camp On Turns off or on an extension user ability to block callers from dialing to Camp On. 0 = Off 1 = On Call Duration Timer Display Turns off or on an extension display of the Call Duration Time. The system waits until the interdigit time (Program ) expires before beginning this timer. 0 = Off 1 = On Not Used Headset Ringing for SLT Turn off or on an extension user ability to use the Headset ringing. 0 = Off 1 = On ACD Queue Status Display Turns off or on the ACD Queue Status Display for an extension Class of Service. Any extension which has this option enabled also hears the queue alarm. 0 = Off 1 = On Do Not Disturb Turn off or on and extension user ability to set or cancel Do Not Disturb. 0 = Off 1 = On Voice Mail Message Indication on DSS Turn off or on the Voice Mail Message Indication for an extension on a DSS console. 0 = Off 1 = On Extension Data Swap Enabling Turn off or on an extension user ability to use Extension Data Swap Not Used = Off 1 = On Programming Procedures

117 UNIVERGE SV8100 Issue 2.0 Item No. Item Input Data COS 01~14 Default COS 15 Related Programming 44 Live Monitor Enabling Turn off or on an extension user ability to use Live Monitor. 45 MIC Key Mode while Call Monitoring Set per Class of Service, when in Call Monitoring Mode determines if the monitored party receives the barge-in alert tone when Coaching Mode is enabled. 0 = Off 1 = On 0 = Enable 1 = Disable Station Number Display Determine if a Station Number will be displayed (On) or not displayed (Off) in the LCD when the phone is in an idle state. 0 = Off 1 = On Station Name Display Determine if a Station Name will be displayed (On) or not displayed (Off) in the LCD when the phone is in an idle state. 49 BLF indication on CO Incoming State Determine if a BLF of the station will light when a normal CO call is ringing the phone. 50 AIC Agent displays which call is from Determine if the station logged in via AIC codes will show the queue from where the call is coming. 51 Number and Name appear in the Directory Determine if an extension name and number will be listed (On) or unlisted (Off) in the directory 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On Conditions None Feature Cross Reference Class of Service Hotel/Motel Services Manual 3-19

118 Issue 2.0 UNIVERGE SV8100 Level: IN Program 20 : System Option Setup : Operator Extension Description Use Program : Operator Extension to designate an operator. When an extension user dials 0 or 9 (defined by Program Type 5), calls go to the operator selected in this program. If you do not assign an extension in Program , system alarms appear on the extension assigned in this option. Input Data Operator Number 1~8 Item No. Item Input Data Default Related Program 01 Operator s Extension Number Define the extension numbers which are to be used by operators. Up to 8 digits Conditions None Feature Cross Reference Intercom 3-20 Programming Procedures

119 UNIVERGE SV8100 Issue 2.0 Level: IN Program 20 : System Option Setup : Extension s Operator Setting Description Use Program : Extension s Operator Setting to assign an extension to an operator group. Input Data Extension Number UP to Eight Digits Item No. Item Input Data Default 01 Extension s Operator Setting 0~15 0 Conditions None Feature Cross Reference None Hotel/Motel Services Manual 3-21

120 Issue 2.0 UNIVERGE SV8100 Level: IN Program 20 : System Option Setup : Trunk s Operator Setting Description Use Program : Trunk s Operator Setting to assign a trunk to an operator group. Input Data Input Data Trunk Port Number 001~200 Item No. Item Input Data Default 01 Trunk s Operator Setting Allows the user to select Operator Group per Trunk. 0~15 (0 = Not assigned) 0 Conditions None Feature Cross Reference None 3-22 Programming Procedures

121 UNIVERGE SV8100 Issue 2.0 Level: IN Program 20 : System Option Setup : Operator Extension Group Setup Description Use Program : Operator Extension Group Setup to define the initial operator in the operator group. Input Data Input Data Input Data Operator Group 1~15 Operator Number 1~8 Item No. Item Input Data Default 01 Operator Extension Group Setup Up to eight digits None Conditions None Feature Cross Reference None Hotel/Motel Services Manual 3-23

122 Issue 2.0 UNIVERGE SV8100 Level: IN Program 20 : System Option Setup : Operator Group Setting Description Use Program : Operator Group Setting to set up priority of a call when calling an operator telephone. Input Data Input Data Operator Group 1~15 Item No. Item Input Data Default 01 Operator Access Mode Assign if the operator is called, starting with the first operator every time (0) or a different operator is tried first.(1) 0 = Step 1 = Circular 0 Conditions None Feature Cross Reference None 3-24 Programming Procedures

123 UNIVERGE SV8100 Issue 2.0 Level: IN Program 21 : Outgoing Call Setup : Toll Restriction Class for Extensions Description Use Program : Toll Restriction Class for Extensions to assign a Toll Restriction class to an extension. The details of Toll Restriction are defined in Program and A telephone and a trunk have a Restriction Class. The higher class applies for outgoing calls. Input Data Extension Number Maximum eight digits Item No. Day/Night Mode Restriction Class Default Related Program 01 1~9 9 = (Power Failure Mode) 1~ Conditions None Feature Cross Reference Toll Restriction Hotel/Motel Services Manual 3-25

124 Issue 2.0 UNIVERGE SV8100 Level: IN Program 21 : Outgoing Call Setup : Toll Restriction Class Description Use Program : Toll Restriction Class to set the system Toll Restriction classes (1~15). Input Data Toll Restriction Class Number 1~15 Item No. Item Input Data Default Description Related Program 01 International Call Restriction Table 0 = Unassigned (No) 1 = Assigned (Yes) 1, 6~15 = 0 2~5 = 1 This option assigns/unassigns the International Call Restrict Table for the Toll Restriction Class you are programming. Enter International Call Restrict Table data in Program International Call Permit Code Table 0 = Unassigned (No) 1 = Assigned (Yes) 1, 3~15 = 0 2 = 1 This option assigns/unassigns the International Call Permit Table for the Toll Restriction Class you are programming. Enter International Call Permit Table data in Program Not Used Maximum Number of Digits Table Assignment 1~4 = Table 0 = Disable (None) 1, 2, 6~15 = 0 3 = 1 4 = 2 5 = 3 Select the table (defined in ) to be used to determine the maximum number of digits allowed for outgoing calls Common Permit Code Table 0 = Unassigned (No) 1 = Assigned (Yes) 1, 8~15 = 0 2~7 = 1 It chooses whether the table set up by is referred to, or not referred to Common Restriction Table 0 = Unassigned (No) 1 = Assigned (Yes) 1, 6~15 = 0 2~5 = 1 It chooses whether the table set up by is referred to, or not referred to Programming Procedures

125 UNIVERGE SV8100 Issue 2.0 Item No. Item Input Data Default Description Related Program 07 Permit Code Table 1~4 = Table 0 = Disable (None) 1, 2, 6~15 = 0 3 = 1 4 = 2 5 = 3 Set the tables 1~4 when referring to the table set up by Restriction Table 1~4 = Table 0 =Disable (None) 1, 2, 6~15 = 0 3 = 1 4 = 2 5 = 3 Set the tables 1~4 when referring to the table set up by Restriction for Common Speed Dials 10 Restriction for Group Speed Dials 11 Intercom Call Restriction 0 = Does Not Restrict 1 = Following Restriction Check 0 = Does Not Restrict 1 = Following Restriction Check 0 = Disable (No) 1 = Enable (Yes) 0 Use this option to enable/disable Toll Restriction for Common Speed Dialing numbers. If enabled, System Speed Dialing numbers have the same restrictions as manually dialed numbers. 0 Use this option to enable/disable Toll Restriction for Group Speed Dialing numbers. If enabled, Group Speed Dialing numbers have the same restrictions as manually dialed numbers. 0 Determines if incoming and outgoing intercom calls are allowed. 12 PBX Call Restriction 0 = Disable (No) 1 = Enable (Yes) 1~6, 8~15 = 0 7 = 1 Use this option to set how the system Toll Restricts calls over PBX trunks. If you enable PBX Toll Restriction, the system begins Toll Restriction after the PBX access code. The user cannot dial a PBX extension. If you disable PBX Toll Restriction, the system only restricts calls that contain the PBX access code. The system does not restrict calls to PBX extensions. Refer to the PBX compatibility feature. Make sure Program (Maximum Number of Digits Table Assignment) allows for PBX Toll Call Dialing (normally 12 digits). 13 Restriction of Tie Line Calls 0 = Disable (No) 1 = Enable (Yes) 0 It chooses whether the toll restriction of the dial set up by is enabled or disabled Trunk Transfer Restriction on Incomplete Dial 0 = Not allow 1 = Allow 0 (Not allow) If this program is set to 1, you can transfer the outgoing trunk which you dialed incompletely. Hotel/Motel Services Manual 3-27

126 Issue 2.0 UNIVERGE SV8100 Item No. Item Input Data Default Description Related Program 15 Common Hold Restriction on Incomplete Dial 0 = Not allow 1 = Allow 0 (Not allow) If this program is set to 1, you can hold the outgoing trunk which you dialed in restriction check. Default Toll Restriction Class Item : International Call Restrict Table 02: International Call permit Table : Not Used 04: Maximum Number of Digits Table Assignment : Common Permit Table : Common Restriction Table : Permit Code Table : Restriction Table : Restriction for Common Speed Dials 10: Restriction for Group speed dials : Intercom Call Restriction : PBX Call Restriction : Restriction of Tie Line Calls 14: Trunk Transfer Restriction on Incomplete Dial 15: Common Hold Restriction on Incomplete Dial Conditions None 3-28 Programming Procedures

127 UNIVERGE SV8100 Issue 2.0 Feature Cross Reference None Hotel/Motel Services Manual 3-29

128 Issue 2.0 UNIVERGE SV8100 Level: IN Program 21 : Outgoing Call Setup : Toll Restriction Table Data Setup Description Use Program : Toll Restriction Table Data Setup to set the system Toll Restriction data. Dial 1~9, 0,, # can be entered in each table. Input Data Item No. Item Table Input Data Default Description 01 International Call Restriction Table 1~10 Dial (Up to four digits) Tables 1~10 = No Setting This option lets you program the Restrict Table for international calls. The system has 10 International Call Restrict Tables. Each entry can have up to four digits. 02 International Call Permit Code Table 1~20 Dial (Up to six digits) Tables 1~20 = No Setting This option lets you program the Permit Table for international calls. The system has 20 International Call Permit Tables. Each entry can have up to six digits. 03 Maximum Number Digits Table Assignment 1~4 4~30 Tables 1~ 4 = 30 This option selects the maximum number of digits allowed in outgoing calls for each table. 04 Common Permit Code Table 1~10 Dial (Up to four digits) Table 1 = 911 Table 2 = 1800 Table 3 = 1888 Table 4 = 1822 Table 5 = 1833 Table 6 = 1844 Table 7 = 1855 Table 8 = 1866 Table 9 = 1877 Table 10 = No Setting This option lets you program the Common Permit Code Table. This table contains up to 10 codes you commonly allow users to dial. 05 Common Restriction Table 1~10 Dial (Up to 12 digits) Table 1 = 900 Table 2 = 1900 Table 3 = 976 Tables 4 ~ 10 = No Setting This option lets you program the Common Restrict Code Table. This table contains up to 10 codes you commonly prevent users from dialing Programming Procedures

129 UNIVERGE SV8100 Issue 2.0 Input Data Item No. Item Table Input Data Default Description 06 Permit Code Table 1~4 (table) 001~200 (Entry) Dial (Up to 12 digits) Table 1~4 = No Setting This option lets you program the Permit Code Tables. If the system has Toll Restriction enabled, users can dial numbers only if permitted by these tables and the Common Permit Table ( ). There are four Permit Code Tables, with up to 200 entries in each table. The system permits calls exactly as you enter the code. 07 Deny Restriction Table 1~4 (table) 1~60 (Entry) Dial (Up to 12 digits) Table 1~4 = No Setting This option lets you program the Restrict Code Tables. If the system has Toll Restriction enabled, users cannot dial numbers listed in these tables. There are four Restrict Code Tables, with up to 200 entries in each table. The system restricts calls exactly as you enter the code. 08 PBX Access Code 1~4 Dial (Up to two digits) Table 1~4 = No Setting Use this option to enter the PBX Access Code. When the system is behind a PBX, this is the code users dial to access a PBX trunk. Toll Restriction begins after the PBX access code. For PBX trunks (Program 14-04) the system only Toll Restricts calls that contain the access code. Always program this option when the system is behind a PBX, even if you don t want to use Toll Restriction. PBX Access Codes can have up to two digits, using 0-9, #, and LINE KEY 1 (don t care). When using Account Codes, do not use an asterisk in a PBX access code. Otherwise, after the, the trunk stops sending digits to the central office. Entries 1~4 correspond to the 4 PBX Access Codes. Each code can have up to two digits. 09 Specific Dial Outgoing Code 1~20 Dial (Up to eight digits) No Setting 10 Outgoing Call Code Setup 1~20 Dial (Up to four digits) No Setting Hotel/Motel Services Manual 3-31

130 Issue 2.0 UNIVERGE SV8100 Conditions None Feature Cross Reference None 3-32 Programming Procedures

131 UNIVERGE SV8100 Issue 2.0 Level: IN Program 30 : DSS/DLS Console Setup : DSS Console Operating Mode Description Use Program : DSS Console Operating Mode to set the mode of the system DSS Consoles. The entry for this option applies to all the system DSS Consoles. The available options are: Regular (Business) Mode (0) Hotel Mode (1) ACD Monitor Mode (2) Business/ACD Mode (3) Input Data DSS Console Number 01~32 Item No. DSS Operation Mode Default 01 0 = Business Mode 1 = Hotel Mode 2 = ACD Monitor Mode 3 = Business/ACD Mode 0 Conditions None Feature Cross Reference Direct Station Selection (DSS) Console Hotel/Motel Hotel/Motel Services Manual 3-33

132 Issue 2.0 UNIVERGE SV8100 Level: IN Program 30 : DSS/DLS Console Setup : DSS Console Extension Assignment Description Use Program : DSS Console Extension Assignment to identify which extensions have DSS Consoles connected. Up to 32 different extensions with DSS Consoles can be set up. A single extension can have up to four 60-button DSS Consoles (32 is the maximum allowed per system). When programming, each extension/dss Console(s) combination is called a Console Number. There are 32 Console Numbers (1~32). Console Numbers can be assigned to extensions. When entering data, the assignment for Console Number 1 is normally made first. Input Data 60-button DSS Console Number 01~32 Item No. Item Default 01 Extension Number The extension number for the multiline terminal connected with the DSS console (up to eight digits). No Setting Conditions None Feature Cross Reference Direct Station Selection (DSS) Console 3-34 Programming Procedures

133 UNIVERGE SV8100 Issue 2.0 Level: SA Program 30 : DSS/DLS Console Setup : DSS Console Key Assignment Description Use Program : DSS Console Key Assignment to customize the key assignments for 60-button DSS Consoles. A DSS Console key can have any function with up to four digits (e.g., extension number or Service Code). To prevent lamp problems when reassigning DSS Console keys, clearing an extension programmed key before reassigning it is recommended [Enter key to be cleared + 00 or 00 (If using WebPro or PC Programming, delete the key assignments and upload the change to the system before proceeding.)] Without clearing an extension key first, the DSS Console may not show the correct lamp display, although the DSS function works correctly. If you are programming the system from the extension to which the DSS Console is connected, either by phone or using the WebPro or PC Program, you may need to unplug the DSS and plug it back in to reset the console lamping. Input Data Index 1 Index 2 DSS Console Number 01~32 Item No. Key Number Function Number Additional Data ~114 0~99 (General Functional Level) 97 = Door Box Access key (additional data: 1~8 Door Box No.) 00 ~ 99 (Appearance Functional Level) Refer to Function Number List on the following pages. Hotel/Motel Services Manual 3-35

134 Issue 2.0 UNIVERGE SV8100 Function Number List [1] General functional level (00~99) Function Number Function Additional Data LED Indication Not Used DSS/One-Touch Extension Number or any Numbers (up to 24 digits) Red On: Extension Busy Off: Extension Idle Rapid Blink (Red): DND or Call Forward 02 Microphone Key (ON/OFF) Red On: Mic On Off: Mic Off 03 DND Key Red On: DND 04 BGM (ON/OFF) Red On: BGM On Off: BGM Off 05 Headset Red On: Under Headset Operation 06 Transfer Key None 07 Conference Key Red On: Under Conference Operation 08 Incoming Call Log Rapid Blink (Red): New Call Log Red On: Call Log Off: No Call Log 09 Day/Night Mode Switch Mode Number (1~8) Red On: On mode 10 Call Forward Immediate Slow Blink (Red): Forwarding State Rapid Blink (Red): Forwarded State 11 Call Forward Busy Slow Blink (Red): Forwarding State Rapid Blink (Red): Forwarded State 12 Call Forward No Answer Slow Blink (Red): Forwarding State Rapid Blink (Red): Forwarded State 13 Call Forward Busy/No Answer Slow Blink (Red): Forwarding State Rapid Blink (Red): Forwarded State 14 Call Forward Both Ring Slow Blink (Red): Forwarding State Rapid Blink (Red): Forwarded State 15 Follow Me Slow Blink (Red): Forwarding State Rapid Blink (Red): Forwarded State 18 Text Message Setup Message Numbers (01~20) Red On: Feature active by Function Key 19 External Group Paging External Paging Number (1~8) Red On: Active 3-36 Programming Procedures

135 UNIVERGE SV8100 Issue 2.0 Function Number List (Continued) [1] General functional level (00~99) Function Number Function Additional Data LED Indication 20 External All Call Paging Red On: Active 21 Internal Group Paging Internal Paging Number (01~64) Red On: Active 22 Internal All Call Paging None 23 Meet-Me Answer to Internal Paging None 24 Call Pickup None 25 Call Pickup for Another Group 26 Call Pickup for Specified Group 27 Speed Dial System/ Private Call Pickup Group Number Speed Dial Number (Speed/Private) None None None 28 Speed Dial Group Speed Dial Number (Group) None 29 Repeat Redial Rapid Blink (Red): Under a Repeat Dial 30 Saved Number Redial None 31 Memo Dial None 32 Meet Me Conference None 33 Override (Off-Hook Signaling) None 34 Barge-In None 35 Camp On Red On: Under Camp-On or Reservation 36 Department Step Call None 37 DND/FWD Override Call None 38 Message Waiting None Hotel/Motel Services Manual 3-37

136 Issue 2.0 UNIVERGE SV8100 Function Number List (Continued) [1] General functional level (00~99) Function Number Function Additional Data LED Indication 39 Room Monitoring Rapid Blink (Red): Under Monitored Slow Blink (Red): Under Monitoring With Room Monitor there are two parties in the monitor, one being monitored and one who is monitoring. The same key is used on both phones, but the COS says if the key is set to be either a monitored or monitoring party. 40 Handset Transmission Cutoff Red On: Transmission cut-off 41 Secretary Buzzer Extension Number Red On: Transmission Side Rapid Blink (Red): Receiver Side 42 Boss Secretary Call Pickup Extension Number Red On: Boss Secretary Mode 43 Series Call None 44 Common Hold None 45 Exclusive Hold None 46 Department Group Log Out Red On: Logged Out Not Used Not Used Call Redirect Extension Number or Voice Mail Number None 50 Account Code None 51 General Purpose Relay Relay No (0, 1~8) Red On: Relay On 52 Automatic Answer with Delay Message Setup 53 Automatic Answer with Delay Message Starting 54 External Call Forward by Door Box Incoming Group Number Red On: Under Setting Red On: Active Red On: Active 55 Extension Name Edit None 56 General Purpose LED Operation 001~100: (Red) 001~100: Rapid Blink (Red) 101~200: Rapid Blink (Green) 201~300: Red On, Green Rapid Blink 3-38 Programming Procedures

137 UNIVERGE SV8100 Issue 2.0 Function Number List (Continued) [1] General functional level (00~99) Function Number Function Additional Data LED Indication 57 General Purpose LED Indication 001~100: Rapid Blink (Red) 101~200: Rapid Blink (Green) 201~300: Red On, Green Rapid Blink 58 Department Incoming Call Immediate 59 Department Incoming Call Delay 60 Department Incoming Call DND Extension Group Number (01~64) Extension Group Number ( 01~64) Extension Group Number ( 01~64) Not Used Outgoing Call Without Caller ID (ISDN) Red On: Active Not Used Not Used CTI Red On: CTI active Not Used Not Used Not Used Not Used Not Used Keypad Facility Key 73 Keypad Hold Key 74 Keypad Retrieve Key 75 Keypad Conference Key 76 Toll Restriction in Credit 77 Voice Mail (In-Skin) Extension Number or Pilot Number 78 Conversation Recording 0 = Conversation recording 1 = Delete, Re-recording 2 = Delete Red On: Access to Voice Mail Rapid Blink (Green): New Message Rapid Blink (Red): Recording 79 Automated Attendant (In-Skin) Extension Number or Pilot Number Red On: Set Up for All Calls Slow Blink (Red): Set Up for Busy/No Answer Calls Hotel/Motel Services Manual 3-39

138 Issue 2.0 UNIVERGE SV8100 Function Number List (Continued) [1] General functional level (00~99) Function Number Function Additional Data LED Indication 80 Tandem Ringing 0 = Cancel 1 = Set Extension Number to Tandem Ring Red On: Active 81 Automatic Transfer to Transfer Key Trunk Line Number 001~ D term IP Call Log 83 Conversation Recording Function 0 = Pause 1 = Re-record 2 = Address 3 = Erase 4 = Urgent Page 92 Wake Up Call Indication Green On: Wake Up Call Indication Mode On Off: Wake Up Call Indication Mode Off 93 Room Status Indication Green On: Active Room Status Off: Room Status Indication Mode Off 94 Call Attendant 95 Page Switching Red On: DSS Page 1 Green On: DSS Page 2 97 Door Box Access Key Door Box number (1~8) 99 Alternate Answer Key Function Number List [2] Appearance Function Level (00-99) (Service Code 752) Function Number Function Additional Data LED Indication Not Used Trunk Key Trunk Number (001~200) 02 Trunk Group/Loop Key Trunk Group Number (001~100) Not Used Programming Procedures

139 UNIVERGE SV8100 Issue Park Key Park Number (01~64) Not Used --- Function Number List (Continued) [2] Appearance Function Level (00-99) (Service Code 752) 06 Trunk Access Via Networking Network System Number (01~50) 07 Station Park Hold None Not Used ACD Log-In/Log-Out Red On: Under Log-On Off: Under Log-Off Not Used ACD Emergency Call Emergency Call Red On: Under monitor, Override, Standby 13 ACD Off Duty Mode Red On: Under off-duty Slow Blink (Red): Under Reservation 14 ACD Start / End Red On: ACD Operation End 15 ACD Monitor Mode Red On: Under Monitor 16 ACD Standby Mode Red On: Standby 17 ACD Wrap-Up Mode Red On: Under work time Slow Blink (Red): Under Reservation 18 ACD Overflow Control ACD Group Number Red On: Enable Slow Blink (Red): Disable 19 ACD Queue Status Display Input DataDefault The DSS keys 01~60 of all DSS consoles = DSS/One-Touch key 101~160. The DSS keys 61~114 of all DSS consoles = None. Conditions None Feature Cross Reference Direct Station Selection (DSS) Console Hotel/Motel Services Manual 3-41

140 Issue 2.0 UNIVERGE SV8100 Level: IN Program 42 : Hotel Setup : System Options for Hotel/Motel Description Use Program : System Options for Hotel/Motel to assign the system options for Hotel/Motel Service. Input Data Item No. Item Input Data Default 01 Answering Message Mode for Wake Up Call (Hotel Mode) 02 Wake Up Call Message Assignment VRS Message for Wake Up Calls. You will need to make an entry for this program if you have selected 1 or 2 in Item 1 above. 0 = MOH (Hold Time) 1 = VRS Message 2 = VRS Message + Time 0~100 (0 = No Setting) Wake Up Call No Answer 0 = No Transfer 1 = Transfer to the Operator 0 04 Setup Message Mode for Wake Up Call (Hotel Mode) 05 Wake Up Call Message Assignment 0 = Only Confirmation Tone 1 = VRS Message 2 = Time Information and VRS 0~100 (0 = No Setting) 0 0 Conditions None Feature Cross Reference Hotel/Motel 3-42 Programming Procedures

141 UNIVERGE SV8100 Issue 2.0 Level: IN Program 42 : Hotel Setup : Hotel/Motel Telephone Setup Description Use Program : Hotel/Motel Telephone Setup to define the basic operation of the Hotel/Motel extensions. Input Data Extension Number Up to eight digits Item No. Item Input Data Default 01 Hotel Mode If you want an extension to operate in the Hotel/ Motel mode, enter 1. If you want the telephone to operate in the business mode, enter 0. 0 = Normal 1 = Hotel 0 02 Toll Restriction Class When Check In Assign an extension Toll Restriction Class when it is checked in. The system has 15 Toll Restriction Classes (1~15). The entry you make in this option affects the telephone in all Night Service modes. (Refer to Programs and to set up the Toll Restriction dialing options.) When the extension is checked out, it uses the Toll Restriction Class set in Program ~15 1 Conditions None Feature Cross Reference Hotel/Motel Hotel/Motel Services Manual 3-43

142 Issue 2.0 UNIVERGE SV8100 Level: IN Program 42 : Hotel Setup : Class of Service Options (Hotel/Motel) Description Use Program : Class of Service Options (Hotel/Motel) to set the Hotel/Motel Class of Service (COS) options. Assign Class of Service to extensions in Program : Hotel/Motel Telephone Setup. There are 15 Classes of Service. Refer to the following chart for a description of each COS option, its range and default setting. For additional Class of Service options, refer to Programs ~ Input Data Class of Service Number 01~15 Item No. Item Input Data Class 01 Default Class 02~15 01 Check-In Operation 0 = Off 1 = On 02 Check-Out Operation 0 = Off 1 = On 03 Room Status Output 0 = Off 1 = On 04 DND Setting for Other Extension 0 = Off 1 = On Wake up Call Setting for Other Extension 06 Room Status Change for Other Extension 07 Restriction Class Changing for Other Extension 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On Room to Room Call Restriction 0 = Off 1 = On 09 DND Setting for Own Extension 0 = Off 1 = On Wake Up Call Setting for Own Extension 0 = Off 1 = On Programming Procedures

143 UNIVERGE SV8100 Issue 2.0 Item No. Item Input Data Class 01 Default Class 02~15 11 Change Room Status for Own Extension 12 SLT Room Monitor Enable (1) or disable (0) a single line telephone user ability to use Room Monitor. 0 = Off 1 = On 0 = Off 1 = On PMS Restriction Level 0 = Off 1 = On 0 0 Conditions None Feature Cross Reference Class of Service Hotel/Motel Hotel/Motel Services Manual 3-45

144 Issue 2.0 UNIVERGE SV8100 Level: IN Program 42 : Hotel Setup : Hotel Mode One-Digit Service Codes Description Use Program : Hotel Mode One-Digit Service Codes to set up the Hotel Mode one-digit service codes which are assigned in For each Department Calling Group (1~64), you enter the destination for each single digit code (1~9, 0,., #). The destination can be any code with up to four digits, such as an extension number or access code. Input Data Department (Extension) Group Number 01~64 Item No. Received Dial Destination Number Default 01 1~9,0,,# Up to eight digits No Setting Conditions The one-digit service codes you assign in this program wait until the interdigit time expires before executing. Feature Cross Reference Hotel/Motel 3-46 Programming Procedures

145 UNIVERGE SV8100 Issue 2.0 Level: IN Program 42 : Hotel Setup : Hotel Room Status Printer Description Use Program : Hotel Room Status Printer to set the CTA port to output the Hotel Data (Check-Out sheet, Room Status, etc.) and the output options for the Hotel/Motel feature. Input Data Item No. Item Input Data Default 01 Output Port Type 0 = No Setting 1 = CTA 3 = LAN 02 Output Destination Number Up to eight digits (Extension number which CTA/CTU is equipped) 0 No Setting 03 Wake Up Call No Answer Data 0 = Not Output 1 = Output 0 04 Check-Out Sheet 0 = Not Output 1 = Output 0 Conditions Room Status Reports output via a CAT or CTU adapter and require a DTH Terminal and a compatible external device. Room Status Reports can be output via a LAN port, or when using DTH Terminals, a CTA or CTU adapter and a compatible external device. Feature Cross Reference Hotel/Motel Hotel/Motel Services Manual 3-47

146 Issue 2.0 UNIVERGE SV8100 Level: IN Program 42 : Hotel Setup : PMS Service Setting Description Use Program : PMS Service Setting to set the PMS integration settings when using PMS-U10 and PMS feature. Input Data Item No. Item Input Data Default 01 PMS Port Number 0~ :00 AM Auto Room Scan At 3:00 AM sets maid required status for all checked-in rooms. 0 = Off 1 = On 0 03 CheckIn Message Type 0 = Off 1 = On 0 04 CheckOut Auto Status Change 0 = Off 1 = On 0 05 AREYUTHERE/LINETEST Send Timing 06 AREYUTHERE/LINETEST Send Count 1~128 (sec) 10 0~20 (times) 3 Conditions None Feature Cross Reference Hotel/Motel 3-48 Programming Procedures

147 UNIVERGE SV8100 Issue 2.0 Level: IN Program 42 : Hotel Setup : PMS Restriction Level Conversion Table Description Use Program : PMS Restriction Level Conversion Table to change the default Toll Restriction class on check in for a room (PRG ). Input Data Restriction Level 0~3 Item No. Item Input Data Default 01 PMS Restriction Level Conversion Table 1~15 Level 0 = 10 Level 1 = 11 Level 2 = 12 Level 3 = 13 Conditions None Feature Cross Reference Hotel/Motel Hotel/Motel Services Manual 3-49

148 Issue 2.0 UNIVERGE SV8100 Level: IN Program 90 : Maintenance Program : System Alarm Report Description Use Program : System Alarm Report to define the details of the system alarm report. Input Data Item No. Item Input Data Default 02 Report Method When alarm reports are to be ed, set this option to Not Used SMTP Host Name When alarm reports are to be ed, set the SMTP name (ex: smtp.yourisp.com). Contact your ISP (internet service provider) for the correct entry if needed. 0 = No Report 1 = Address Up to 255 Characters 0 No Setting 07 SMTP Host Port Number When alarm reports are to be ed, set the SMTP host port number. Contact your ISP (internet service provider) for the correct entry if needed. 0~ To Address When alarm reports are to be ed, set this address to which the report should be sent. 09 Reply Address When alarm reports are to be ed, set the address where replies should be ed. 10 From Address When alarm reports are to be ed, set this address for the station sending the report. Up to 255 Characters Up to 255 Characters Up to 255 Characters No Setting No Setting No Setting 3-50 Programming Procedures

149 UNIVERGE SV8100 Issue 2.0 Input Data Item No. Item Input Data Default 11 DNS Primary Address When alarm reports are to be ed, set the DNS primary address. 12 DNS Secondary Address When alarm reports are to be ed, set the DNS secondary address ~ ~ Customer Name When alarm reports are to be ed, enter a name to identify the particular system. Up to 255 Characters No Setting Conditions None Feature Cross Reference None Hotel/Motel Services Manual 3-51

150 Issue 2.0 UNIVERGE SV Notes Programming Procedures

151 Setting Up Flexible System Numbering SECTION 1 WHEN TO USE FLEXIBLE SYSTEM NUMBERING Flexible System Numbering lets you match telephone extension numbers to room numbers. This simplifies room-toroom calling and record keeping. For example, rooms 101~110 on the first floor can have extension numbers 101~110. Rooms 201~210 on the second floor can have extension numbers 201~210. In addition, the SMDR phone records for each telephone correspond to the room numbers making guest billing easier.!! Be Careful!! If your room numbers are not in the normal extension number plan range (i.e., 301~556), you may have to restructure your system numbering. Be very careful when changing your system numbering and document all the changes you make. Before changing your numbering plan, make a backup copy of your system data. Use PCPro and download and save the customer database. Or, you can use Program and a PC-ATA card or CompactFlash with PCMCIA adapter to save the database. 4Setting Up Flexible System Numbering Hotel/Motel Services Manual 4-1