SERVICE ASSURANCE MANAGEMENT SYSTEM (SAMS 2.0)

Size: px

Start display at page:

Download "SERVICE ASSURANCE MANAGEMENT SYSTEM (SAMS 2.0)"

Lester Harrison
6 years ago
Views:

1 SERVICE ASSURANCE MANAGEMENT SYSTEM (SAMS 2.0)

2 Content 1. Introduction 2. Basic Using Dashboard for daily monitoring tools (Ministry/Agency) 3. Getting Started with Fault Manager (OneClick Spectrum) 4. Performance Manager

3 Part 1: Introduction

4 Introduction 1. SAMS is a Service Assurance system that enable agency to monitor and manage network fault, performance, utilization and trouble ticket (TR) status. 2. The system shows dashboard Indicator with summary status of site Up, Down or Preventive Maintenance, number of sites exceed utilization threshold and number of open trouble ticket status.

5 Introduction 3. There are 3 types of Dashboard View: Overall 1Gov*Net summary view of all ministry and agency Ministry view of all relevant agencies Agency view details list of sites belongs to the agency 4. User is able to view details status and report by click on : Report for Schedule Monthly Report Fault Manager for Alarm Monitoring Performance Manager for network health and utilization Detail application and traffic analysis report can be viewed from Agency dashboard with link to Exinda BMT dashboard

6 Introduction Basic Requirement : Install the Java Runtime Environment (JRE) version 6 and Adobe flash player version Recommended minimum platform for PC/laptop is Window 7, Window XP or equivalent with 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit), 16 GB available hard disk space (32-bit) or 20 GB (64-bit),higher driver The best resolution to view is 1366 x 768 Recommended browsers are Google Chrome, Firefox and Internet Explorer DNS : (forward to GITN s DNS) URL :

7 Introduction Port to open : Application IP Address Port Protocol Performance Centre (PC) TCP Active Directory (AD) TCP Load Balancer (LB) TCP BOXI TCP BOXI TCP Single Sign-On n/a 8381 TCP

8 Part 2: Using Dashboard for Daily Monitoring (ministry / agency)

9 Credentials for KKR *For security purpose please refer 1 ID, 1 Login Session

10 Dashboard Login Page (ministry / agency)

11 Dashboard Main Page (Ministry)

12 Dashboard Main Page (Ministry) Per Agency

13 Dashboard Main Page (agency) This column will show the overall summary for Agency. It includes number of tickets and percentage of Agency s Network Health. This view will show the number of sites that utilizing the 1Gov*Net line. It show number of sites that achieve more that 75%, between 5%-75% and below 5% utilize. This view will show the number of sites that had incident either network problem, performance issue or general request based on alarm detection or user calls.

14 Dashboard - Site(agency) To view the site(s) for Agency/Ministry click on Site Tab

15 Utilization Per Site - Site(agency) To view utilization for last 24 Hours To view details usage from BMT

16 Trouble Ticket Trouble Ticket By clicking Detail, List of trouble ticket will be shown as per above picture.

17 Report Page (agency) To view the report page, users need to click on Report button at the menu. Then, they can select Year and Month.

18 Fault Manager

19 FAQ Page

20 Part 3: Getting Started with Fault Manager (OneClick Spectrum)

21 OneClick Spectrum Pre-Requisite Install the Java Runtime Environment (JRE) includes the Java Web Start client, which is required to run Java Network Launching Protocol (JNLP) applications Workstation minimum requirement:

22 Install JRE Part 1 Before you begin installing the OneClick client, confirm the following: You have the correct URL for the OneClick web server system You can access the OneClick web server system using HTTP on a web browser Your account allows you to log in to the OneClick web server Part 2 JRE Installation steps: Open the OneClick home page at the URL provided by your CA Spectrum administrator, using your Web browser. The URL has the following format: Enter your OneClick login credentials if prompted. Click Install JRE Click Java Runtime Environment to download the JRE Click Run or Open in the File Download dialog After file download completes, the Internet Explorer Security Warning dialog opens Click Run The J2SE License Agreement dialog opens. Select Typical setup and click Accept to accept the License Agreement. Click Finish when the installation completes. You can now click Start Console from the OneClick home page to start the OneClick Console.

23 OneClick Console AGENCY ID Login

24 Console View

25 Create OneClick Shortcut Click Start > Control Panel > Java On the General tab, under Temporary Internet Files, click View. The Java Cache Viewer appears. In the Java Cache Viewer, right-click the Spectrum OneClick Console application and click Install Shortcuts.

26 OneClick Console User Interface Overview Comprise of 3 distinct panels: Navigation Panel Contents Panel Component Detail Panel

27 Navigation Panel Access information about your network assets. The Navigation panel includes the following: Alarm views Topology views Device lists Event views Containers Explorer Tab Displays a hierarchical view of containers and device models

28 Component Detail Panel Component detail panel will display additional detailed information for the item that is selected in the Contents panel. There is also alarm history tab in the component detail.

29 OneClick Tab Alarms Tab Appears in either the Contents or Component Detail panel depending on context. Topology Tab Displays network topology models created manually or by Discovery. List Tab Displays all models of the container currently selected in the Explorer tab. Events Tab Displays events for the container, model, or application currently selected in either the Explorer tab or the Contents panel. This includes all alarms and events for the selected model. Information Tab Display information for the device Alarm Details Tab Appears in the Component Detail panel, shows detailed information about the alarm selected in the Alarms tab. Performance Tab Displays performance information for the selected device, including CPU & Memory Utilization. Neighbors Tab Displays the model selected from either the Explorer tab or the Contents panel and any models that are directly connected to it.

30 Alarm Tab Displays any alarms that exist for the device, container, or application selected in the Explorer tab in the Navigation panel Select an alarm in the Alarms tab to display detailed information for that alarm in the Component Detail panel.

31 Topology Tab Appears in the Contents panel and shows network topology diagrams for selected containers and collections If you double-click an icon in a topology view, the context of the Navigation panel shifts to select and display that device, container, or application.

32 List Tab Displays all models of the container currently selected in the Explorer tab. If a device is selected in the Explorer tab, all models are displayed for that device s container.

33 Event Tab Appears in either the Contents or Component Detail panel Displays all the events for the item selected in either the Explorer tab or the Contents panel : Filtered Event Types Select the types of events to exclude from the Events table.

34 OneClick Panel By default all three panels appear in the OneClick interface, however, you can modify your view of the panels as needed. View menu: Each panel is listed in the View menu. If the panel has a checkmark next to it, it is viewable. If the panel does not have a checkmark next to it, it is not currently viewable in the OneClick Console interface. Docking and Cloning: Each OneClick panel can be docked, undocked, or cloned using the following buttons:» Undock: Click to undock a OneClick Console panel.» Dock: Click to dock a previously undocked OneClick Console panel.» Clone: Click to clone a OneClick Console panel.

35 Tools PING Utility You can use the Ping tool on the console to ping the selected devices (CTRL + G)

36 Row Details View more information about the rows in OneClick Console lists from the Row Details dialog. The Row Details dialog displays the value for each available field, even fields that aren't currently displayed in the list.

37 Manage Your Network with OneClick i) Filter Alarms Determine how alarms appear in your OneClick view using alarm filters created in the Alarm Filters dialog.

38 Manage Your Network with OneClick ii) Alarm Details View the Alarm Details

39 Manage Your Network with OneClick iii) System Cleared Alarm Alarms that have been cleared automatically by the system without any user acknowledging them first, resulting in a device being returned to a normal (green) condition.

40 Manage Your Network with OneClick iv) Event Filtering Filter the events displayed in the Events tab by entering text to filter on in the Filter text box.

41 Manage Your Network with OneClick v) Connection Status Indicator Provides visual indicators when the connection status to the SpectroSERVER changes. If the connection is lost, the borders around the OneClick Console turn red.

Manage Your Network with OneClick vi) Connection Status Dialog Provides connection status and shows status logs for the servers and services used by the OneClick Console and OneClick add-on

42 Manage Your Network with OneClick vi) Connection Status Dialog Provides connection status and shows status logs for the servers and services used by the OneClick Console and OneClick add-on applications. It provides the following information:» Web services provided by the OneClick server» Landscape service provided by the SpectroSERVER» Events services provided by the SpectroSERVER

Manage Your Network with OneClick vii) OneClick Message: Receive messages from OneClick administrators if your CA Spectrum environment is configured to support this option.

43 Manage Your Network with OneClick vii) OneClick Message: Receive messages from OneClick administrators if your CA Spectrum environment is configured to support this option. The Messages icon ( ) appears in the status bar. You will know you have unread messages when the Messages icon displays a + sign next to it. Retrieve your messages by clicking the Messages icon, which opens the Messages dialog.

44 Part 3: Performance Manager / Center User Guide

45 Performance Manager Link Once login, a dashboard landing page will appear (refer below screen shot). Click on the Performance Manager link.

Performance Manager Link Click on the Dashboard Tab and choose Mampu Agency Report Once click you will see 4 table in the PC. Top Interface Utilization In & Out.

46 Performance Manager Link Click on the Dashboard Tab and choose Mampu Agency Report Once click you will see 4 table in the PC. Top Interface Utilization In & Out. In this table you may see 3 info: Site name Utilisation In Average (in percentage) Utilisation Out Average (in percentage) Interfaces shows list of site with speed inbound and outbound. IM Table (Top) Interface. In this table you may see 7 info Site name Utilisation In Max (in percentage) Utilisation Out Max (in percentage) Utilisation In Average (in percentage) Utilisation In Average (in percentage) CPU Utilization statistic

47 Performance Manager Link How to Filter the period/duration as required. From the page, we can change the period duration as required. There are 2 option available Option 1 : Preset duration in Performance Manager (Ex : Last 1 hour, Last 4 Hours etc) Option 2 : Can customized period as required.

48 Performance Manager Link Option 1: Option 2:

49 Performance Manager Link How to view the Utilization and information of the sites. Method 1 Click on the site name at the Interfaces table Method 2 Search using the search box as per example below Click on the site name at the interface table

50 Performance Manager Link Once click, a new window will open, we can see a few tab on it. The are 5 tabs available. : Interface Utilization, Interface Health, Calendar Heat Charts, Interface Utilization In/Out (Max), Details

Performance Manager Link On the Interface Utilization Tab it will show the site utilization in 4 Tables : Utilization In / Out (Maximum) Interface Utilization

51 Performance Manager Link On the Interface Utilization Tab it will show the site utilization in 4 Tables : Utilization In / Out (Maximum) Interface Utilization (95 th Percentile) Interface Percent Discards and Errors IM Trend Chart (Interface Component) Basically this information are most crucial/useful to Agency/Ministry

52 Q&A TERIMA KASIH

CA Spectrum. Operator Guide. Release 9.2.3

CA Spectrum. Operator Guide. Release 9.2.3 CA Spectrum Operator Guide Release 9.2.3 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for your informational