HiPath Operating Instructions Attendant Console AC4

Transcription

1 s HiPath 4000 Operating Instructions Attendant Console AC4

2 Safety precautions 7 Please remember! Use only AC/DC adapter S30122-X7311-X or C39280-Z4-C58. For UK only Use AC/DC adapter S30122-X7311-X100 or C39280-Z4-C66. For U.S. only Use AC/DC adapter S30122-X7311-X200 or C39280-Z4-C70. Bitte beachten! Nur Steckernetzteil S30122-X7311-X bzw. C39280-Z4-C58 verwenden. In Großbritannien Nur Steckernetzteil S30122-X7311-X100 bzw. C39280-Z4-C66 verwenden. In U.S.A. Nur Steckernetzteil S30122-X7311-X200 bzw. C39280-Z4-C70 verwenden. Veuillez suivre les indications suivantes! Utiliser exclusivement l alimentation électrique prévue S30122-X7311-X respectivement C39280-Z4-C58. Au Royaume Uni Utiliser exclusivement l alimentation électrique prévue S30122-X7311-X100 respectivement C39280-Z4-C66 Aux Etats Unis Utiliser exclusivement l alimentation électrique prévue S30122-X7311-X200 respectivement C39280-Z4-C200. 2

3 Contents About these operating instructions Quick-check instructions Date and time Overflow position for text communication Key panel and user interface AC4 key panel Function and feature keys Dialing keypad Display and volume keys User interface Call processing layout Call and traffic displays Memory layout Answering calls Extending a call Speed servicing (to free station) Normal extending (to free station) Extending to the user on hold Extending to an alternative destination Override Releasing a connection Serial call Toggling (alternating) Toggling between two calls Toggling between a caller and a destination user Joining Call parking Parking a call Dialing Dialing with manual call number input Dialing with number redial

4 Contents Dialing with speed dialing numbers Dialing with the trunk group keys Dialing with the notebook Settings/interrogating the memory Calling up the Program menu Interrogating a memory directly Programming repertory keys or trunk group keys Interrogating all stored destinations Interrogating a specific repertory or trunk group key Changing a destination number Terminating repertory or trunk group key interrogation Number redial/notebook Storing a call number for number redial Storing a caller s number in the notebook Storing a call number and required station in the notebook Checking stored call numbers Deleting call numbers in the notebook Terminating notebook interrogation EXCH/TIE trunk reservation Reserving external trunks Canceling external trunk reservation Charge registration at the attendant console Night service Activating night service Canceling night service Night service options Alarm Interrogating alarm display(s) Canceling alarm display(s)

5 Contents Checking trunk numbers Station-to-station restriction for station groups.. 51 Interrogating the internal station-to-station restriction Changing the internal station-to-station restriction state (on/off) Terminating internal station-to-station restriction interrogation Class-of-service changeover for station groups.. 53 Interrogating a class of service Changing the class-of-service state in multiple station groups Changing the class-of-service state in an individual station group Terminating class-of-service interrogation Do-not-disturb group Interrogating do-not-disturb Terminating do-no-disturb interrogation Searching for a party (paging) Malicious call identification Tape recorder Activating/deactivating a tape recorder during a call Automatic tape recorder activation when answering trunk call Activating automatic tape recorder start Deactivating automatic tape recorder start Audible and visual operating aids Audible signals and user prompting Ringing tones for call signaling LEDs above keys Index

6 Contents 6

7 About these operating instructions About these operating instructions These instructions cover all attendant facilities. The facilities available to you depend on the capacity and configuration of your PABX. Quick-check instructions At the back of these instructions you will find a detachable set of "quickcheck instructions" for the most frequently used call processing operations. Instructions in braille for blind attendants can also be ordered (order number: A19100-K3161-G276-*-7619). Date and time The date and time are shown continuously. The date and time display is provided automatically by the system and cannot be altered at the attendant console. Overflow position for text communication If text/fax services have been set up, you will find near your attendant position an overflow position (consisting, for example, of a telephone and fax and teletex terminals) at which text messages which could not be delivered are stored temporarily or output directly. The relevant operating instructions located at the overflow position terminals describe how to forward the texts to addressees (or their infoboxes). 7

8 Key panel and user interface Key panel and user interface The display is illuminated for optimum visibility and can adjusted to suit the lighting in your individual environment. A key panel and user interface consisting of two basic displays (call processing layout and memory layout) are provided for attendant console operation. AC4 key panel The key panel is equipped with keys for performing the telephone functions. The LEDs indicate which keys or functions are currently active. Repertory keys No function Adjust the display contrast Ringer signal/handset volume high/low Dialing keypad Internal call indicator Priority lamps (indicate waiting calls) External call indicator 8

9 Key panel and user interface Function and feature keys Output call data MCID Connect the current call to another on-hold connection JOIN Tape recorder activation/deactivation TAPE Trunk no. identification (test) TRACE Serial call SERIAL Park call PARK Release connection RLS Alarm inquiry ALARM Charge inquiry ACCT Night service NIGHT Trunk reservation RSV Class-of-service changeover COS Trunk call with charge registration at attendant console SMDR External route 1 (trunk group key) R1 External route 2 (trunk group key) R2 9

10 Key panel and user interface DIAL PER LINE 1 LINE 2 PAGE Internal or external call setup Answer or set up a personal call Answer call on line 1 Answer call on line 2 Paging - no function - PROG ENTER OVER REDIAL Open Program menu Memory input Override Number redial/notebook (store/redial) - no function - EXTEND CLEAR DEST Call transfer Clear Call extension (consultation) with announcement 10

11 Key panel and user interface Dialing keypad to Keys in the dialing keypad: dial a call number suffix-dialing possible as DTMF signaling (system-specific) Display and volume keys RINGER CONTRAST Ringer high/low and handset volume high/low The ringer signal can be decreased (by pressing " ") or increased (by pressing "+") when tone ringing is activated. In call state, these keys can be used to increase or decrease the handset volume to one of six levels. Adjusting the display contrast The brightness of the background illumination cannot be adjusted. To save energy, the background illumination is deactivated when the attendant console is not in use. If both keys are pressed, the display is shown in reverse video (white on black). Setting the ringer PROG You can activate/deactivate the ringer and modify the pitch. Lift the handset or activate the headset. Press Program menu to activate check mode. The following options are available: Activate/deactivate the ringer, Modify the pitch, Quit the Program menu, the settings are saved. 11

12 Key panel and user interface User interface The user interface consists of two display areas, the call processing layout and the memory layout. In the default setting, up to 26 characters per line are displayed. The display switches to a smaller script if up to 40 lines are required. Call processing layout Call processing layout provides an overview of queued calls and the current call processing state. Line 1 L No. Call Traffic From 1) 2 L No. Call Traffic From 3 P Call Traffic From 4 Toll call destination Charged station and charges 5 2) Origin (answered/dialed) 3) Destination (desired) 6 Name Name 7 Station e.g. from/to whom Station calls are forwarded 8 Name Name e.g. to whom calls are forwarded 9 Status Status 10 Information 11 Information 12 Acknowledgment Day Date Time 1) Also "To" in the case of tenant service. 2) Answered calls appear here. 3) Attendant console destinations appear here. 12

13 Key panel and user interface Lines 1 to 3: Calls waiting to be answered (Æ page 17) are displayed in the first 3 lines starting with L, L and P. The figure after L indicates the number of waiting calls. L = Line 1 (LINE 1) L = Line 2 (LINE 2) P = Personal calls (PER) Line 4: The charges appear in line 4 if you have activated and requested charge registration (Æ page 44). In addition, trunk line numbers can be displayed in line 4 if you activated line number identification (Æ page 50). Lines 5 9: Calls answered or set up by you appear on the left (Origin) in lines 5 to 9. The station you dialed during speed servicing or normal extending appears on the right (Destination) in lines 5 to 9. Lines 7 8: If a dialed station is shown after the arrows in lines 7 and 8, the call has been forwarded (for example). Lines 10 12: Lines 10 to 12 contain further information and acknowledgments in addition to the date and time. 13

14 Key panel and user interface Call and traffic displays The type and origin of a call are displayed in the Call and Traffic fields in lines 1 to 3 of the call processing layout. Line 1 L No. Call Traffic From 2 L No. Call Traffic From 3 P Call Traffic From 4 Toll call destination Charged station and charges Call Traffic From The following call types are displayed in the Call field: FIRST CALL Caller waiting to be answered. RECALL Call was not answered and is now returned to your terminal. CONSULTATION Station user is calling you in the consultation mode to request you to take call. ON-HOOK XFER Caller has transferred call to you by going onhook during consultation mode. SERIAL CALL Serial call. External party (trunk/tie line) waiting to be answered again for further connections. ABANDONED External caller (trunk/tie line) has not reached direct-dialed station. HOTLINE Call set up automatically. OPR XFER Another attendant wishes to transfer a call to you. PAGED PARTY Paged party is calling back. FREE Callback waiting to be answered. Previously busy station or trunk/tie line is now available. 14

15 Key panel and user interface The following traffic types are displayed in the Traffic field: Call Traffic From EXCH Trunk call from public network. TIE Tie line from another PABX. INT Internal call from own PABX or from a PABX with the same status as yours. When incoming calls are signaled on the charge inquiry or alarm inquiry keys, there is no display prior to answering. Personal calls EXCH, INT, TIE The following calls are received under your personal console number: Call directed to you personally from an external user by direct inward dialing or from an internal user, Interposition call (call from another attendant), Callback (call from the system when an EXCH/TIE line "booked" by you is free), Attendant call from party paged by you (PAGED PARTY). 15

16 Key panel and user interface Line Memory layout You can configure the attendant console in memory layout and obtain information about the current assignment of memory contents. Every page in memory layout consists of 12 lines. Line 1 (unnumbered) contains the name of the memory page (e.g. PROGRAMMABLE OPTIONS, or NOTEBOOKS). The current memory contents appear in lines 1 to 0 (numbered). Line 12 contains the acknowledgments and date and time displays. The cursor marks the selected memory line. You can check, edit or delete the contents of the memory line. If more than one page is available for a feature, this is indicated by a "+" beside the page number. You can scroll from one page to another with the "*" and "#" keys. Cursor (pointer) 1 Feature Memory contents / data entered Acknowledgment Day Date Time 16

17 Answering calls PER LINE 1 LINE 2 or or Answering calls You must answer a call before you can extend it. Press Personal call. The next call on the private line is answered. Press LINE 1. The next call on line 1 is answered. Press LINE 2. The next call on line 2 is answered. The ringing tone is disconnected, the LED lights up. The trunk call answered appears in lines 5/6 of the call processing display. If a call is successful, CONNECTED appears in line 9 of the call processing layout. You can speak to the caller. Line 5 No. (caller) 6 Name or EXCH... 9 CONNECTED In the case of a forwarded call, the forwarding station is indicated in line 7/8 (identified by an arrow) (forwarding station) 8 MEY (name of forwarding user) 9 CONNECTED If a station appears on the right-hand side, this user had the trunk call previously. 223 (station not obtained or transferring station) MAX (name) NO ANSWER or BUSY or ON-HOOK XFER. 17

18 Answering calls The right-hand side of line 9 may also indicate reasons for unsuccessful call attempts: NOT AVAILABLE NOT POSSIBLE/NO NUMBER STORED NOT AUTHORIZED INDIAL RESTRICTION DO NOT DISTURB CURRENTLY BLOCKED If NO CONNECTION POSSIBLE appears in line 11 and if you have answered a recall, a transferred call, or an intercept call, any further transfer attempt to contact this number will be unsuccessful. You can delete the unavailable destination station or select an alternative station before deleting the initial station. 18

19 Extending a call Extending a call An answered call can be extended to a station or an attendant in two ways: with speed servicing if you do not want to announce the call prior to extending it to the destination station, or with normal extending if you want to announce the call prior to extending it to the destination station. Speed servicing (to free station) Speed servicing can be used for calls on line 1, calls on line 2 or parked and resumed calls. Prerequisite: a call is answered. Enter the destination call number. The caller is automatically connected to free the destination. Line 5 No. (caller) 6 Name or EXCH... 9 CONNECTED If the call is not extended to the call processing destination, you remain connected to the caller. You can then extend the call to an alternative destination Æ page 21, terminate the call Æ page 22 or, use the override function to break in on the required user Æ page 22 or save the number of the caller and the call processing destination in the notebook for callback at a later stage Æ page

20 Extending a call Normal extending (to free station) You can use the normal extending procedure in the case of personal calls (P displayed) or calls that you set up yourself. Prerequisite: a call is answered. Line 5 No. (caller) 6 Name or EXCH... 9 CONNECTED DEST Press Call extension. You hear the dial tone. The message ON HOLD appears in line 9. Enter the destination call number. EXTEND Press Call transfer. The connection is set up. If you are unable to extend the call to the call processing destination, you can switch back to the caller on hold Æ page 21 extend to an alternative destination Æ page 21, terminate the call Æ page 22 or, use the override function to break in on the required user Æ page 22 or save the number of the caller and the call processing destination in the notebook for callback at a later stage Æ page

21 Extending a call Extending to the user on hold If you were unable to contact the extension destination with normal extending, you can switch back to the user on hold. DIAL PER LINE 1 LINE 2 or or or Press Call setup. Press Personal call. Press LINE 1. Press LINE 2. You are now reconnected to the held party. DEST CLEAR Extending to an alternative destination If you were unable to contact the extension destination, you can switch the user to a different destination after consultation. Press Call extension. You hear the dial tone. Press Clear. Enter a different call number and wait for a response. EXTEND Press Call transfer. The two users are connected. 21

22 Extending a call EXTEND Override If BUSY, NOT AUTHORIZED or DO NOT DISTURB is displayed when extending a call to a destination user, you can still reach this user with the override function. ON HOLD appears on the left and FREE on the right in line 9 when the busy party hangs up. Press Call transfer if neither NO CONNECTION POSSIBLE nor PROTECTED are displayed. You are now connected to the destination station. Both caller and destination user can hear your announcement. e.g. 223 (destination dialed) If call forwarding to Voice Mail Service is active, the message AN- SWERED is displayed. The displays in lines 5, 6 and 9 are cleared after the call is extended. If the call is unsuccessful, the reason is displayed: Line 9 Line 10 Line 11 BUSY EXTERNAL or INTERNAL NOT AVAILABLE NOT POSSIBLE/NO NUMBER STORED NOT AUTHORIZED DO NOT DISTURB CALL WAITING* NO CONNECTION POSSIBLE * A call cannot be extended if another caller is waiting for the station user to hang up. If a speed calling code is not stored, the message NO NUMBER STORED appears in line 9. Releasing a connection RLS If you are unable to extend a caller, clear down the call. Press Connection release. The connection is cleared down, the call is terminated. 22

23 Serial call SERIAL Serial call If a caller (LINE 1/LINE 2) wishes to be connected to several parties in turn, the call is handled as a serial call. Prerequisite: a call answered. Press Serial call. The LED above the key lights up. The serial call function is active. Then perform speed servicing or normal extending Æ page 19. LED goes out after caller is connected. The extended call is returned to the attendant terminal as soon as the internal party hangs up. This automatically cancels the serial mode. The serial call key must be pressed each time before the call is re-extended if another recall is wanted. A serial call is displayed in line 1 with the message SERIAL CALL EXCH or line 2 with SERIAL CALL TIE. If the "serial call" feature is not installed in the PABX, the message NOT POSSIBLE appears in line 12 after the serial call key is pressed. 23

24 Toggling (alternating) Toggling (alternating) You can speak alternately to a caller and a destination station without the other party listening in or you can interrupt an ongoing call, e.g. a personal call, in order to answer another (urgent) call, e.g. a call on line 2. PER LINE 1 LINE 2 or or Toggling between two calls You can speak to a number of callers (toggle) by pressing the answering keys alternately. Prerequisite: you answered a call. Additional calls are displayed. Press Personal call. Press LINE 1. Press LINE 2. You are connected to the second user. The first user is parked. 24

25 Toggling (alternating) Toggling between a caller and a destination user PER LINE 1 LINE 2 or or You can speak to both users in turn by alternately pressing Personal call and the answering key you used to answer the call (toggle). Prerequisite: you answered a call and reached a destination user by means of normal extending. The destination user can hear you (the message CONNECTED is on the right in line 9). Line 9 ON HOLD CONNECTED ON-HOOK XFER is displayed instead of ON HOLD when the held party hangs up. To toggle to the party on hold, press the answering key that you used to answer the call: Press Personal call. Press LINE 1. Press LINE 2. You are now reconnected to the held party. The caller can hear you (message CONNECTED is on the left in line 9). Line 9 CONNECTED ON HOLD DEST Press Call extension. You can now speak to the destination user. The caller is placed on hold. You can toggle between both parties. 25

26 Joining JOIN PARK Joining You can connect a parked user with the current calling party. Prerequisite: you parked at least one call Æ page 27. Press Join calls. The LED lights up. Press Call Park. The list of parked calls appears in memory layout. Memory lines PARK MEYER PERLACH ** TRUNK CALL Enter memory line (1 0) of the wanted call. The users are connected. 26

27 Call parking Call parking You can park up to 10 calls, whether answered or set up by you in order to continue or extend them later. Parking a call PARK Prerequisite: you answered a call. Press Call Park. The call is parked in a free parking location. The acknowledgment STORED is displayed in line 12: STORED Line 12 STORED 1 1 = Location number (memory line 1 0) You can now answer the next call. There is no park location free if NOT POSSIBLE is displayed instead of STORED. 27

28 Call parking PARK Activating a parked call Prerequisite: you parked a call and apart from the permanent displays, nothing is displayed (idle state). Press Call Park. The list of parked calls appears in memory layout. Memory lines PARK MEYER PERLACH ** TRUNK CALL Enter memory line (1 0) of the wanted parked call. The acknowledgment NOT POSSIBLE appears in line 12 if there is no entry in the selected line. The call is displayed in call processing layout. Line 5/6 Line 9 TIE... CONNECTED You are connected to the parked user. You can connect (join) a parked call to the currently answered call, Æ page

29 Dialing Dialing Dialing with manual call number input Press Call setup (optional). DIAL and or Enter the call number. The LED above Call setup lights up. The call number is dialed. Enter the call number. The LED above Call setup lights up. The call number is dialed. When extending a call you can also key in the wanted station number directly. CLEAR If you enter the wrong number: Press Clear. The extension destination is deleted. Wait for dial tone and dial again. Dialing with number redial Prerequisite: you stored a call number for number redial Æ page 40. Press Call setup and DIAL REDIAL press Number redial. The stored call number is dialed. 29

30 Dialing Name Dialing with repertory keys Prerequisite: you have programmed a call number to a repertory key Æ page 38. Press Name and, where applicable, enter additional digits via the keypad. The call number is dialed. Dialing with speed dialing numbers Speed dialing numbers are preprogrammed in the system. A list of all available speed dialing numbers is available from your system administrator. You can also program speed dialing numbers to repertory keys Æ page 38. Dial the speed dialing number and, where applicable, enter additional digits via the keypad. The call number is dialed. R1 R2 or Dialing with the trunk group keys Prerequisite: you programmed a call number on a trunk group key Æ page 38. External route 1. External route 2. Enter the call number without trunk group code. The call number is dialed. 30

31 Dialing RSV PER PROG or Dialing with the notebook Prerequisite: you stored a call number in the notebook Æ page 40. Press Trunk reservation. Press Personal call. Press Program menu. REDIAL Press Number redial/notebook. The list of stored notebook numbers appears in memory layout. Memory lines NOTEBOOK (destination) to st number Press the digit key for the required memory line (1 0). The selected entry is marked with the cursor. REDIAL Press Number redial/notebook. The call number(s) appear(s) in call processing layout. 223 User wishing to set up call 299 2nd number (if stored) 31

32 Dialing Dialing the first call number: The 1st call number is dialed (here, e.g. 256) (automatic). Line Line 6 LEO (name if provided) Line 9 FREE/CONNECTED DEST Press Call extension. ON HOLD appears in line 9. Dialing the second call number: Press Call extension. DEST REDIAL and Press Number redial/notebook. The second call number (here, e.g. 223) is dialed. 223 REX (name if provided) FREE 32

33 Settings/interrogating the memory Settings/interrogating the memory There are two ways of calling up the memory layout to perform settings or memory interrogations: Call up the Program menu which provides access to all other submenus and memory inquiries, or Call up the required memory directly. Calling up the Program menu PROG Press Program menu. The memory layout appears with the Program menu. You can make individual attendant console settings here or interrogate the memory. Page 1 PROGRAMMABLE OPTIONS 1+ 1 NIGHT SERVICE 2 CLASS-OF-SERVICE CHANGEOVER 3 REPERTORY/TRUNK GROUP KEYS 4 DO NOT DISTURB 5 STATION GROUP RESTRICTION 6 OPERATING MODE CHANGEOVER 7 DO NOT DISTURB IN HUNT GROUP 8 Spare 9 Spare 0 LANGUAGE 12 Acknowledgment Day Date Time Press * to switch to the second page of the Program menu. 33

34 Settings/interrogating the memory Memory lines Page 2 PROGRAMMABLE OPTIONS 2 1 CALLBACK (booking) 2 NOTEBOOK 3 PARK 4 ALARM 5 Spare 6 Spare 7 Spare 8 Spare 9 Spare 0 Spare Acknowledgment Day Date Time or e.g. PARK or e.g. Press the icon key for the required memory inquiry (e.g. PARK). The selected memory is displayed. Press the digit key for the required memory line (e.g. 3 to park a call). The selected memory is displayed. The acknowledgment NOT POSSIBLE appears in line 12 if the service selected is not provided in the PABX or if you have selected an unused line (spare line). Press # to switch to the first page of the Program menu. 34

35 Settings/interrogating the memory REDIAL PARK ALARM or or Interrogating a memory directly The memory layout for a specific memory is displayed automatically if you press one of the following keys when the attendant terminal is free (no call is being answered): Notebook Call parking Alarm A selection menu appears with 10 memory lines (1 0). Cursor (pointer) Line 1 Feature 2 1 Memory contents / data entered Acknowledgment Day Date Time The cursor indicates the selected memory line. If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. 35

36 Settings/interrogating the memory PROG Terminating memory inquiries You are in the Program menu or a submenu and want to switch back to the call processing layout. Press Program menu or answer a new call. The memory inquiry is terminated. 36

37 Programming repertory keys or trunk group keys Programming repertory keys or trunk group keys Up to 42 numbers with a maximum of 22 digits (including trunk group code) or individual trunk group codes (tie trunks) can be stored under repertory keys or the trunk group keys External route 1 or External route 2. Each repertory key has a memory line on a specific memory page. Line 1 Line 2 Line 3 Line 4 Line 5 Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Repertory keys Line 6 Line 7 Line 8 Line 9 Line 0 Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name Name (last page) Page 1 + Page 2 + Page 3 + Page 4 + Page 5 The assignment of the repertory and trunk group keys is displayed on five memory pages. Up to 10 destinations are shown on the first four pages and two on the last page. Interrogating all stored destinations Prerequisite: the terminal is idle or in call state. Press Program menu. PROG Press 3. The repertory numbers stored appear in memory layout. Memory lines REPERTORY/TRUNK GROUP KEYS (destination) (destination) to (destination) If there are more than 10 call numbers saved: press * to scroll forwards, or press # to scroll backwards. 37

38 Programming repertory keys or trunk group keys Interrogating a specific repertory or trunk group key Press Program menu. PROG and Name or R1 R2 or Press Name. External route 1. External route 2. The key assignment is displayed (cursor). Memory lines Line 12 REPERTORY/TRUNK GROUP KEYS (destination) (destination) to (destination) NEW NUMBER? If a nonexistent memory line was selected, the acknowledgment NOT POSSIBLE appears in line 12. Changing a destination number Prerequisite: you interrogated the assignment of a repertory key and marked it with the cursor. Enter a new call number. ENTER Press Memory input. The new assignment is saved. The acknowledgment STORED appears in line

39 Programming repertory keys or trunk group keys CLEAR Deleting a destination number Prerequisite: you interrogated the assignment of a repertory key and marked it with the cursor. Press Clear. The key assignment is deleted. The acknowledgment CLEARED appears in line 12. Terminating repertory or trunk group key interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing 3 or terminate the operation. PROG Press Program menu or answer a new call. The memory inquiry is terminated. 39

40 Number redial/notebook Number redial/notebook The number redial function allows you to store the last call number dialed in order to redial this call number at a later stage Æ page 29. You can store the numbers of up to 10 callers and the corresponding stations in the notebook for subsequent use Æ page 31. Storing a call number for number redial REDIAL Prerequisite: you dialed a call number. Press Number redial. The call number is stored. Press Connection release. RLS You can only store one redial number. If you save another number, the previous number is overwritten. Frequently used numbers should be programmed on repertory or trunk group keys Æ page 37. Storing a caller s number in the notebook REDIAL Prerequisite: you answered a call. Press Number redial. The call number is stored. Press Connection release. RLS You can store the numbers of up to 10 callers, and the numbers of stations selected by yourself. Frequently used numbers should be programmed on repertory or trunk group keys Æ page

41 Number redial/notebook Storing a call number and required station in the notebook Storing a number without call extension attempt REDIAL Prerequisite: you answered a call. Press Number redial. The call number is stored. Dial the call number. Press Connection release. RLS Storing a number with call extension attempt REDIAL You answered a call and tried unsuccessfully to extend the call by pressing Call extension. Prerequisite: you retrieved the call Æ page 21 and informed the caller. Press Number redial. The call number is stored. Press Connection release. RLS If CURRENTLY BLOCKED is displayed instead of STORED, then the notebook memory with its 10 memory lines is full. Memory lines must then be deleted Æ page 42, before you can store new numbers. 41

42 Number redial/notebook Checking stored call numbers Prerequisite: nothing is displayed in lines 4 11 in the call processing layout (idle state). REDIAL Press Number redial/notebook. The list of stored notebook numbers appears in memory layout. NOTEBOOK Line Deleting call numbers in the notebook Prerequisite: nothing is displayed in lines 4 11 in the call processing layout (idle state). REDIAL Press Number redial/notebook. The list of stored notebook numbers appears in memory layout. NOTEBOOK Line Select memory line (1 0). The selected entry is marked with. CLEAR Press Clear. The entry is deleted. The message CLEARED appears in line 12. You can select and delete additional memory lines. Terminating notebook interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing Notebook/Number redial or terminate the inquiry operation. PROG Press Program menu or answer a new call. The notebook interrogation is terminated. 42

43 EXCH/TIE trunk reservation EXCH/TIE trunk reservation If at times it is necessary for you to have immediate access to free external lines (EXCH/TIE), for example during busy hours, selected trunks which have been defined by an administration and maintenance procedure can be reserved. These reserved lines are then barred from seizure by internal stations and can only be seized by attendants and station users with special privileges. Reserving external trunks RSV Press Trunk reservation. The LED above Trunk reservation lights up. The lines are reserved. Canceling external trunk reservation RSV Press Trunk reservation. The LED above Trunk reservation goes out. The reservation is canceled. 43

44 Charge registration at the attendant console ACCT ACCT Charge registration at the attendant console Prerequisite: you dialed an external number. Press Charge inquiry. Charge registration at the attendant console is activated for the call. Charge registration at the attendant console can be provided for all dialed external calls (for specific systems) by pressing Charge inquiry. The next call (e.g.call made by executive) is excluded from charge registration. The LED above Charge inquiry flashes when the call is terminated and prompts you to read the charges. Press Charge inquiry. Call signaling disconnected. The LED lights up. The charge is displayed in line 4. Line 4 or (external number called) 244 (PABX) 0013 (charge units) amount: DM 3.90 ACCT Press Charge inquiry. The LED goes out. The charge display disappears. 44

45 Night service Night service NIGHT or When the attendant position is not manned (for example outside working hours) and "night service" is initiated, incoming calls are routed to a night answering service (e.g.porter). To change from daytime to nighttime service, all the headset/handset plugs must be pulled. Night service is active when the attendant at the last operational console pulls the headset/handset plug or presses Night service. Night service option 8 also becomes active automatically if calls are left unanswered for a period of time (programmed in the PABX) and no other attendant terminal is operational. Stored automatic callback requests and trunk reservations are canceled when the plug is disconnected. For reasons of security, the handset or the headset must be disabled when the working day is over to prevent unauthorized use (e.g.longdistance calls). Activating night service Press Night service. Waiting calls displayed in the call processing layout must be answered. New incoming calls are routed to the night station. Pull the handset/headset plug to take your attendant terminal out of service. Pull the handset/headset plug on the last operational console. Waiting calls and new incoming calls are routed to the night station. If a continuous signal is heard after the headset/handset is disconnected and the night service LED flashes rapidly, then you have "forgotten" a held/parked call or a call signaled on the Personal call tab is waiting to be answered. Insert the handset/headset plug immediately and answer the call. 45

46 Night service Activation of night service is displayed: Line 12 NIGHT SERVICE 2* * 2 = Night service option Screen is cleared after five seconds. If you wish to use a night service option other than the one displayed, you can select one of up to 8 possible options prior to activation of night service as described below. Canceling night service Reinsert headset/handset. Night service is canceled within 15 seconds (night service LED above goes out). Night service options Of the possible night service options provided in the PABX, the last one to be selected from any attendant console is the one that is effective. This is indicated by the cursor in the list of night service options. 46

47 Night service Checking/changing night service options Press Program menu. PROG NIGHT Press Night service. The list of night service options (maximum of 8) appears in memory layout. Memory lines NIGHT SERVICE PORTER (example) 1) 2 UNIVERSAL NIGHT ANSWER NIGHT CONSOLE 4 NO NIGHT SERVICE 2) 5 CAS PERLACH 3) to COX (example) 1) Last night service option selected. 2) If "no night service option" is provided. 3) If "centralized attendant service" is provided. Select memory line (1 8) with different option if change of option is required. Press Memory input. ENTER PROG Press Program menu. The option indicated by the cursor is then selected. The message STORED appears in line 12. The message NOT POSSIBLE is indicated in line 12 if there is no entry in the line selected. 47

48 Night service Terminating night service interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing Night service or terminate the interrogation. PROG Press Program menu or answer a new call. The memory inquiry is terminated. 48

49 Alarm Alarm Faults are indicated by flashing of the LED above the alarm key. Minor faults are signaled by a slow flashing sequence (general alarm). Faults which must be reported to Customer Service immediately are signaled by a rapid flashing sequence (urgent alarm). If the LED does not flash but remains lit, this indicates that another attendant position is currently querying the alarms. Before you notify Customer Service in the event of a line fault, you should first find out the number of the trunk Æ page 50. Interrogating alarm display(s) ALARM Press Alarm. The cause of alarm with page number (+1) is displayed in memory layout. Line 1 Line 2 Line 3 ALARM NUMBER OF ALARMS ADS OUT OF SERVICE or other alarm display If there is more than one alarm cause: press * to scroll forwards to pages 2+, 3+, 4+, to 10-, press # to scroll backwards. Alarms are also logged on service terminal. Canceling alarm display(s) CLEAR The cause of the alarm with page number is displayed in memory layout. Press Clear. The alarm display is cleared. The system advances automatically to next display. 49

50 Checking trunk numbers Terminating alarm interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing Alarm or terminate the interrogation. PROG Press Program menu or answer a new call. The alarm interrogation is terminated. Checking trunk numbers TRACE Before you notify Customer Service in the event of a line fault, you should find out the number of the trunk. Press Trunk no. identification. The number(s) of outside line(s) is(are) visible. TRACE Press Trunk no. identification. The line number display disappears. The following display appears e.g.: Line number Line EO001 EXCH O = outgoing I = incoming B = bothway (direction) 50

51 Station-to-station restriction for station groups Station-to-station restriction for station groups Station-to-station calls by certain groups of stations can be prevented temporarily. These calls can then only be made via the attendant (example: hotels). Interrogating the internal station-to-station restriction PROG Prerequisite: the terminal is idle or in call state. Press Program menu. Press 5. The list of the first 8 station groups with station-to-station restriction is displayed on page 1 in memory layout. STATION GROUP RESTRICTION 1+ Group 1 ON or OFF 2 ON or OFF to Group 8 ON or OFF The message ALL ON or OFF appears in line 11 if all groups are in the same state. If groups are being interrogated by another console, the menu cannot be accessed. If there are more than 8 groups: scroll forwards with *, scroll backwards with #. 51

52 Station-to-station restriction for station groups Changing the internal station-to-station restriction state (on/off) You have activated the groups with station-to-station restriction. To change the state of individual groups: press group number 1 to 8. To change the state of all groups together: press 0. PROG Press Program menu. The ON/OFF or OFF/ON state change is stored. The acknowledgment STORED appears in line 12. NOT POSSIBLE appears if a nonexistent group was selected. Terminating internal station-to-station restriction interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing 5 or terminate the interrogation. PROG Press Program menu or answer a new call. The memory inquiry is terminated. 52

53 Class-of-service changeover for station groups Class-of-service changeover for station groups The class of service of certain groups of stations can be temporarily changed to another class of service (a predefined alternative class of service). This changeover can be used to prevent toll calls being made after hours, for example. Interrogating a class of service PROG COS Prerequisite: the terminal is idle or in call state. Press Program menu. Press Class-of-service changeover. The list of the first 8 station groups with class of service changeover is displayed on page 1 in memory layout. STATION GROUP RESTRICTION 1+ Group 1 ON or OFF 2 ON or OFF to Group 8 ON or OFF The message ALL ON or OFF appears in line 11 if all groups are in the same state. If groups are being interrogated by another console, the menu cannot be accessed. If there are more than 8 groups: scroll forwards with *, scroll backwards with #. 53

54 Class-of-service changeover for station groups Changing the class-of-service state in multiple station groups You activated the station groups with class-of-service changeover. To change groups individually: press group number 1 to 8. To change all groups together: press 0. ENTER Press Memory input. The ON/OFF or OFF/ON state change is stored. The message STORED appears in line 12. NOT POSSIBLE appears if an unavailable group was selected. Changing the class-of-service state in an individual station group COS In the case of a single station group, you can change the class of service with the Class-of-service changeover key. Prerequisite: the terminal is idle or in call state. Press Class-of-service changeover. The class of service is changed (ON/OFF). Terminating class-of-service interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing Class-of-service changeover or terminate the interrogation. PROG Press Program menu or answer a new call. The memory inquiry is terminated. 54

55 Do-not-disturb group Do-not-disturb group Do-not-disturb group can be activated temporarily for certain groups of stations if these stations do not wish to be disturbed by incoming calls. Interrogating do-not-disturb Prerequisite: the terminal is idle or in call state. Press Program menu. PROG Press 4. The list of the first 8 station groups with do-not-disturb are displayed on page 1 in memory layout. DO NOT DISTURB 1+ Group 1 ON or OFF 2 ON or OFF to Group 8 ON or OFF The message ALL ON or OFF appears in line 11 if all groups are in the same state. If groups are being interrogated by another console, the menu cannot be accessed. If there are more than 8 groups: scroll forwards with *, scroll backwards with #. 55

56 Do-not-disturb group Activating/deactivating do-not-disturb You called up a station group with do-not-disturb. To change groups individually: press group number 1 to 8. To change all groups together: press 0. ENTER Press Memory input. The ON/OFF or OFF/ON state change is stored. The message STORED appears in line 12. NOT POSSIBLE appears if an unavailable group was selected. Terminating do-no-disturb interrogation If 5 seconds have elapsed since an entry was performed, the Program menu is displayed. You can retrieve the list by pressing 4 or terminate the interrogation. PROG Press Program menu or answer a new call. The memory inquiry is terminated. 56

57 Searching for a party (paging) DIAL PER PAGE or Searching for a party (paging) You can use the paging system to search for an absent party. Prerequisite: a paging system is set up in the communications system. Call setup. Press Personal call. Press PAGE. RLS Dial the station or paging number. The message CONNECTED (paging is initiated) or CURRENTLY BLOCKED (paging busy) or NOT POSSIBLE (paging unavailable) appears on the left in line 9. Paging commences. Wait for the paged party to report in. If the paged party does not report in or if the paging system deactivates after a predetermined timeout, you can terminate the paging action by pressing Connection release. The paging operation ends. 57

58 Malicious call identification Example: PARK PER JOIN PARK When a caller wants to speak to a party who is not at his/her desk, the caller can page this party. The paged party calls your attendant console. Prerequisite: you answered a call. Press Call Park. The call is parked in a free parking location. The acknowledgment STORED is displayed in line 12: STORED Perform paging for the wanted party Æ page 57. The paged party calls your attendant console. Answer the call to your attendant console. Press Join calls. The LED lights up. Press Call Park.The list of parked calls appears in memory layout. Enter the memory line (1 0) assigned to the parked party. The parties are joined and deleted from the attendant console. Malicious call identification MCID This function allows you to record call data. Prerequisite: This feature must be set up in the communications system. Press the MCID while you are connected to the caller. The call data (call number, date, time, attendant console number) is output at the communications system s operating terminal. 58

59 Tape recorder Tape recorder If the facility is set up in your communications system, you can make a tape recording during a call or configure automatic tape recorder activation when answering trunk calls. Activating/deactivating a tape recorder during a call TAPE TAPE Prerequisite: you are conducting a call. Press TAPE. The tape recorder is activated. The call is recorded. Press TAPE a second time. The tape recorder is deactivated. Call recording is terminated. Automatic tape recorder activation when answering trunk call In general, this function enables you to record trunk calls. Activating automatic tape recorder start PROG Prerequisite: the handset or the headset is unplugged. Press Program menu. The test menu appears. LINE 1 LINE 2 or LINE 1 Press LINE 2 (depending on the configuration of the communications system). TAPE Press TAPE. 59

60 Tape recorder Press 1. The LED test is performed. Press 0. The test menu disappears. Plug in the handset or the headset. The tape recorder is automatically activated every time a trunk call is received. Deactivating automatic tape recorder start PROG Prerequisite: the handset or the headset is unplugged: Press Program menu. The test menu appears. LINE 1 LINE 2 or LINE 1 Press LINE 2 (depending on the configuration of the communications system). TAPE Press TAPE. Press 0. The test menu disappears. Plug in the handset or the headset. The automatic tape recorder start is deactivated. The automatic tape recorder start setting is lost and must be reprogrammed if the connection to communications system is interrupted (e.g. power failure at attendant terminal). 60

61 Audible and visual operating aids Audible signals and user prompting * optional Audible and visual operating aids Tone Cadence Meaning Dial tone* The tone sequence depends Dial number (internal/external). on the communi- Ringing cations system settings. tone Number or service free. Busy tone Number or service busy. Override tone Hold tone NU tone Music or announcement "Please hold the line" Three-tone sequence ( ) with 1s interval A third party has entered your call. Wait! Other party is making a consultation call. Terminal not connected or call number does not exist. You can set the pitch and volume of the call signal Æ page 11. Ringing tones for call signaling Ringing Cadence Meaning Standard Continuous ringing The meaning of ringing tones Special (normal call, urgent call) depends Double ringing with 1s interval on the communications system setting. LEDs above keys Symbol Status Meaning Passive = LED off Active = LED flashes rapidly Active = LED is lit Waiting = LED flashes slowly No call waiting. Key free (available). Call waiting. Press key (assistance requested). Call answered/key pressed (acknowledgment). Call held until key is pressed again. 61