Installation and Configuration of the COMsuite Software and Drivers CAPI, TAPI. Fax, Data Internet CTI

Transcription

1 Installation and Configuration of the COMsuite Software and Drivers CAPI, TAPI Fax, Data Internet CTI

2 Copyright Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permission. Offenders will be subject to claims for damages. All Rights Reserved. Auerswald GmbH & Co. KG, Cremlingen, 2003 The scope of functions described here is only completely usable with a professional installation and a correct configuration of the PBX and the connected PC. We highly recommend to consult your authorized dealer first. Please ask your network operator about the availability of some ISDN service attributes. There may be incompatibilities in combination with terminals and devices of other vendors that adversely influence the usability of functions.

3 Introduction 3 This manual describes the installation and use of the enclosed drivers (Version or later) necessary for the operation of your Auerswald USB device 1) at the USB interface of a PC. Different functions such as Internet access, fax sending and receiving as well as Euro- File-Transfer are also described. If you have allready done the driver installation earlier and like to use the drivers Version (or later) now, you will have to update the drivers first as described on CD (Auerswald Mega Disk) and on our homepage ( USB Driver: You are absolutely in need of the Auerswald USB driver if you connect your Auerswald USB device to the USB interface of a PC even if you only like to configure the device via this interface. USB/CAPI Transport Driver: The CAPI driver needs the USB/CAPI transport driver in order to understand the messages of firmware and USB driver of the device. CAPI 2.0 Driver: With the Auerswald USB device you can imitate the functions of an ISDN PC-controller: COMpact 2104 USB imitates the functions of an ISDN PC-controller on the external S 0 port COMpact 2206 USB, COMpact 4410 USB and COMfort 2000 imitate the functions of an ISDN PC-controller on the internal S 0 port. To use the so called CAPI interface, you will need the Auerswald CAPI 2.0 driver. The parallel operation of the integrated ISDN PC-controller of your Auerswald USB telephone and an additional ISDN PC-controller of another vendor with CAPI interface is not possible. Before the installation of the Auerswald CAPI 2.0 driver the additional ISDN PCcontroller including all drivers should be removed. TAPI Driver The TAPI driver enables TAPI applications via the USB interface of the Auerswald USB device (TAPI=Telephony Application Programming Interface). You can control the device with different Window applications using the TAPI interface (e.g. Auerswald COMsuite). Applications for Windows 98, Me, XP and 2000 are supported. The TAPI operation mode will automatically be configured when the corresponding application starts. NDISWAN Driver: During the CAPI driver installation the Auerswald NDISWAN drivers will additionally be copied onto your harddisk. You will need these drivers to establish the connection to the internet. Your Auerswald USB telephone will work like an ISDN network controller in a network of 1. COMfort 2000, COMfort 2000 plus, COMpact 2104 USB, COMpact 2206 USB and COMpact 4410 USB

4 4 many different computers the internet. The NDISWAN drivers must be installed by you after the installation copied them onto the harddisk (Windows 2000 and XP: The drivers will be installed automatically during the CAPI driver installation). (NDISWAN is a standard for the connection of network controllers to the corresponding protocols. NDIS = Network-Device-Interface-Specification; WAN = Wide-Area-Networking). Auerswald COMsuite: This is an application packet that uses the possibilities of the integrated USB interface and the most important tasks of modern data communication (fax, answering machine, Euro-File- Transfer, CTI) can professionally be controlled via PC.

5 Table of Contents 5 Table of Contents PBX Configuration... 7 Example for the USB Telephone COMfort Examples for the USB Devices COMpact 4410 USB and COMpact 2206 USB... 8 Example for the USB Device COMpact 2104 USB... 8 First Installation of the Drivers... 9 Minimum Requirements for your PC st Step: Connecting the Auerswald USB Device to the PC nd Step: Install the Auerswald USB Driver... 9 USB Driver Installation for Windows USB Driver Installation for Windows Me USB Driver Installation for Windows USB Driver Installation for Windows XP rd Step: Install the Auerswald CAPI 2.0 and TAPI Driver CAPI/TAPI Driver Installation starts automatically Start CAPI Driver Installation manually th Step: Install Auerswald NDISWAN Driver NDISWAN Driver Installation for Windows NDIS-WAN Driver Installation for Windows Me NDISWAN Driver Installation for Windows 2000 and XP Connecting to the Internet Requirements for Internet Access Internet Access with Dial-Up Network (for Windows 98 and Me) st Step: Check available Network Components nd Step: Dial-Up Network Setup rd Step: Installation of a Connection in the Dial-Up Network th Step: Configure a Connection in the Dial-Up Network th Step: Dial-up to the Internet...43 Internet Access with Dial-Up Network (for Windows 2000) st Step: Installation of a Connection in the Dial-Up Network nd Step: Configure a Connection in the Dial-Up Network rd Step: Dial-up to the Internet...53 Internet Access with Dial-Up Network (for Windows XP) st Step: Installation of a Connection in the Dial-Up Network nd Step: Configure a Connection in the Dial-Up Network rd Step: Dial-up to the Internet...61 The Application Package COMSuite st Step: Installation of the Software nd Step: Configuration of the Software Settings in the Configuration Wizard Settings for CTI (Computer Telephony) Settings for CAPI Support (Fax, Euro-File-Transfer, Answering Machine Function) Activation of the Add-Ins for Microsoft Word/Excel CTI Configuration for Microsoft Excel Index... 75

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7 PBX Configuration 7 PBX CONFIGURATION For the driver installation, the internet setup as well as the configuration of Auerswald COMsuite you will need some telephone numbers out of the PBX configuration or that you might have to enter into the PBX configuration. If the configuration of the PBX needs to be done via USB interface, the USB driver installation has to be done first. (see page 9). Example for the USB Telephone COMfort 2000 If you like to use the ISDN PC-controller functions of the COMfort 2000, you have to do settings for the PBX connected to the system telephone with the configuration program (here e.g. COMmander Basic). Under Internal telephone numbers please enter up to three telephone numbers as device ISDN PC-controller (on the same internal S 0 port as the COMfort 2000). Use these telephone numbers for the functions in this example. 1. ISDN PC-controller (AM): Answering machine function 2. ISDN PC-controller (Fax machine, line 2): Fax machine-receiving, Internet access No. 2 in case of channel bundling 3. ISDN PC-controller (line 1): Internet access No. 1 in case of channel bundling In the Call distribution assign the internal telephone numbers to external telephone numbers. Both internal telephone numbers for the internet access with channel bundling have to be assigned to the same external telephone number. This has also to be presented to the internet provider (configuration with the option presentation of the same telephone number on the page subscriber settings... telephone number -> external ). The telephone is assigned to another external telephone number. Calls will be redirected from the telephone to the answering machine with a Subscriber Call Forwarding if necessary. Alternatively a second configuration (day/night) can be configured: The answering machine is assigned to the external telephone number of the telephone.

8 8 Examples for the USB Devices COMpact 4410 USB and COMpact 2206 USB Examples for the USB Devices COMpact 4410 USB and COMpact 2206 USB If you like to use the ISDN PC-controller functions of the COMpact 4410 USB or the COMpact 2206 USB, you have to do settings for the PBX with the configuration program COMset. Under Internal telephone numbers you have to configure up to three telephone numbers as device ISDN PC-controller for the USB port. Use these telephone numbers for the functions in this example. 1. ISDN PC-controller (AM): Answering machine function 2. ISDN PC-controller (Fax machine, line 2): Fax machine receiving, Internet access No. 2 in case of channel bundling 3. ISDN PC-controller (line 1): Internet access No. 1 in case of channel bundling In the Call distribution assign the internal telephone numbers to external telephone numbers. Both internal telephone numbers for the internet access with channel bundling have to be assigned to the same external telephone number. This has also to be presented to the internet provider (configuration with the option presentation of the same telephone number on the page subscriber settings... telephone number -> external ). The telephone is assigned to another external telephone number. Calls will be redirected from the telephone to the answering machine with a Subscriber Call Forwarding if necessary. Alternatively a second configuration (day/night) can be configured: The answering machine is assigned to the external telephone number of the telephone. Example for the USB Device COMpact 2104 USB If you like to use the ISDN PC-controller functions of the COMpact 2104 USB, you have to reserve two of the external telephone numbers provided by your network operator (do not include in the call distribution). Use these for the following functions. 1st external telephone number: Answering machine function 2nd external telephone number: Fax receiving, internet access No. 1 and 2 in case of channel bundling

9 First Installation of the Drivers 9 FIRST INSTALLATION OF THE DRIVERS Minimum Requirements for your PC PC with Intel Pentium 266 or compatible processor 32 MB RAM memory for Windows 98/98 SE/Me, 64 MB recommended 64 MB RAM memory for Windows 2000/XP, 128 MB recommended Windows 98, Windows Me, Windows 2000, Windows 98 SE, Windows XP USB interface according to USB specification 1.1 CD-ROM drive mouse or compatible pointer device SVGA graphic board with 800*600 resolution and 256 colours (8 Bit), colours (15 Bit) recommended Sometimes a USB driver update is necessary for your mainboard. If necessary, ask the vendor of the mainboard. 1st Step: Connecting the Auerswald USB Device to the PC Switch on the Auerswald USB device 1) and the PC and connect both systems with the USB cable after booting the PC as described in the manual of the Auerswald USB device. 2nd Step: Install the Auerswald USB Driver Once you connected the Auerswald USB device to your PC, the Add New Hardware Wizard of Windows 98, Windows Me and Windows 2000 will be launched automatically (Plug and Play). You will be assisted to install the necessary drivers. Now go ahead as described in the following (for Windows 98 on page 9; for Windows Me on page 12; for Windows 2000 on page 14; for Windows XP on page 14). If the Auerswald USB driver was installed before (e. g. because you used the USB interface with your Auerswald USB device and with the configuration program before), the Add New Hardware Wizard will not be launched. Continue with the 3rd Step on page 20. USB Driver Installation for Windows 98 The Add New Hardware Wizard of Windows 98 was launched automatically. 1. COMfort 2000, COMfort 2000 plus, COMpact 2104 USB, COMpact 2206 USB and COMpact 4410 USB

10 10 2nd Step: Install the Auerswald USB Driver Select the Search for the best driver for your device. Insert the CD (Auerswald Mega Disk) into the CD-ROM drive. Select Specify a location and click on Browse.... Search on the CD for the directory \Treiber...\. Once the driver is found, you will be asked to continue.

11 First Installation of the Drivers 11 The necessary files will be copied. Wait and click on Finish. After the USB driver installation has finished, the USB/CAPI tranport driver will be searched and installed. After that the installation assistant will automatically be started from the Auerswald Mega Disk. It enables the installation of programs and drivers belonging to the device. Please install the components you need, like configuration software, CAPI driver and TAPI driver for CTI applications. If the installation assistant did not start automatically, you can start it manually as described on page 20.

12 12 2nd Step: Install the Auerswald USB Driver USB Driver Installation for Windows Me The Add New Hardware Wizard of Windows Me was launched automatically. Select the Specify the location of the driver (Advanced)... Insert the CD (Auerswald Mega Disk) into the CD-ROM drive. Select the Search for the best driver for your device. Select Specify a location and click on Browse.... Search on the CD for the directory \Treiber...\. Once the driver is found, you will be asked to continue.

13 First Installation of the Drivers 13 The necessary files will be copied. Wait and click on Finish. After the USB driver installation has finished, the USB/CAPI tranport driver will be searched and installed. After that the installation assistant will automatically be started from the Auerswald Mega Disk. It enables the installation of programs and drivers belonging to the device. Please install the components you need, like configuration software, CAPI driver and TAPI driver for CTI applications. If the installation assistant did not start automatically, you can start it manually as described on page 20.

14 14 2nd Step: Install the Auerswald USB Driver USB Driver Installation for Windows 2000 The Add New Hardware Wizard of Windows 2000 was launched automatically. Select the Search for a suitable driver for my device. Insert the CD (Auerswald Mega Disk) into the CD-ROM drive and minimize the start windows of the CD (Auerswald Mega Disk) if necessary. Activate Specify a location under Optional search locations: and deactivate the other options.

15 First Installation of the Drivers 15 Click on Browse.... Search on the CD for the directory \Treiber...\. Click on Open. Wait and click on OK. Once the driver is found, you will be asked to continue. Click on Yes.

16 16 2nd Step: Install the Auerswald USB Driver The necessary files will be copied. Wait and click on Finish. After the USB driver installation has finished, the USB/CAPI tranport driver will be searched and installed. After that the installation assistant will automatically be started from the Auerswald Mega Disk. It enables the installation of programs and drivers belonging to the device. Please install the components you need, like configuration software, CAPI driver and TAPI driver for CTI applications. If the installation assistant did not start automatically, you can start it manually as described on page 20.

17 First Installation of the Drivers 17 USB Driver Installation for Windows XP The Add New Hardware Wizard of Windows XP was launched automatically. Select the Install from a list or specific location (Advanced). Insert the CD (Auerswald Mega Disk) into the CD-ROM drive and minimize the start windows of the CD (Auerswald Mega Disk) if necessary. Select Search for the best driver in these locations and Include this location in the search. Deactivate the other options. Click on Browse. Search on the CD for the directory \Treiber...\. Click on Continue Anyway.

18 18 2nd Step: Install the Auerswald USB Driver The necessary files will be copied. Wait and click on Finish. After the USB driver installation has finished, the USB/CAPI tranport driver will be searched. Click on Continue Anyway.

19 First Installation of the Drivers 19 Click on Finish. After that the installation assistant will automatically be started from the Auerswald Mega Disk. It enables the installation of programs and drivers belonging to the device. Please install the components you need, like configuration software, CAPI driver and TAPI driver for CTI applications. If the installation assistant did not start automatically, you can start it manually as described on page 20.

20 20 3rd Step: Install the Auerswald CAPI 2.0 and TAPI Driver 3rd Step: Install the Auerswald CAPI 2.0 and TAPI Driver With your Auerswald USB device 1) you can imitate the functions of an ISDN PC-controller (for Internet, fax etc.). To use the so-called CAPI interface, you will need the Auerswald CAPI 2.0 driver. To use the CTI functions of Auerswald COMsuite, you will need the TAPI driver. Both drivers can be installed with the installation assistant that will automatically be started after having installed the USB driver from the Auerswald Mega Disk. If not, start the installation assistant as described on page 23. CAPI/TAPI Driver Installation starts automatically Select the country where you use your PBX. Click on the field with the flag. Select the language of the PC software to be installed. 1. COMfort 2000, COMfort 2000 plus, COMpact 2104 USB, COMpact 2206 USB and COMpact 4410 USB

21 First Installation of the Drivers 21 Here you select the CAPI 2.0 driver as well as the TAPI driver. Additionally you can select different configuration and operation programs of your Auerswald USB device. Depending on the device, operation system and the selected programs/drivers the following steps may differ from those that are described here. Windows 2000 and XP: During the CAPI driver installation the NDIS-WAN driver will additionally be installed (see also on page 32). Click on Start. Click on OK. Select the Auerswald USB device that will be used with the TAPI driver and click on OK. Click on OK.

22 22 3rd Step: Install the Auerswald CAPI 2.0 and TAPI Driver Click on Finish. Click on Finish. The parallel operation of the integrated ISDN PC-controller of your Auerswald USB telephone and an additional ISDN PC-controller of another vendor with CAPI interface is not possible. Before the installation of the Auerswald CAPI 2.0 driver the additional ISDN PC-controller including all drivers should be removed. Windows 98 and Me: During the CAPI driver installation the NDIS-WAN driver will additionally be copied onto your hard disk (see also on page 24). Restart your PC after the installation.

23 First Installation of the Drivers 23 Start CAPI Driver Installation manually The following installation step will only be necessary if the installation assistant has not be started automatically after the USB driver installation. If you have already installed the Auerswald CAPI 2.0 driver with the assistant, you may skip this step. Insert the CD (Auerswald Mega Disk) into the CD-ROM drive. If the Setup program does no launch automatically, start the command line with Start...Run and click on Browse... Open the CD-ROM drive and select the application Setup in the root directory by double click. Then click on OK. Follow the instructions on the screen. You will find the Auerswald CAPI 2.0 and TAPI driver (manual installation or via installation assistant) near the software for the attached device (e. g. for the device COMfort 2000 under Software for the COMfort 2000 ).

24 24 4th Step: Install Auerswald NDISWAN Driver 4th Step: Install Auerswald NDISWAN Driver Windows 98 and Me: During the CAPI driver installation the Auerswald NDISWAN drivers will additionally be copied onto your harddisk. Windows 2000 and XP: During the CAPI driver installation the Auerswald NDISWAN drivers will additionally be installed. You will need these drivers to establish the connection to the internet. Your Auerswald USB telephone will work like an ISDN network controller in a network of many different computers the internet. (NDIS-WAN is a standard for the connection of network controllers to the corresponding protocols. NDIS = Network-Device-Interface-Specification; WAN = Wide-Area- Networking). The NDIS-WAN drivers must be installed and configured now as described in the following (for Windows 98 on page 24; for Windows Me on page 28; for Windows 2000 and XP on page 32). NDISWAN Driver Installation for Windows 98 Carry out the command Start... Settings... Control Panel in the task bar. Click twice the symbol Network.

25 First Installation of the Drivers 25 In the dialog Network you activate the register card Configuration. You see a list of the already installed network controllers and protocols. Press the button Add to configure the Auerswald USB device as ISDN network controller. Select the component Adapter. Then click on Add.... Select Auerswald GmbH & Co. KG under Manufacturers. Choose Auerswald ISDN WAN Driver under Network Adapters. Then click on OK. If this selection is not possible you have to update the USB and CAPI drivers first or a restart of the PC is necessary.

26 26 4th Step: Install Auerswald NDISWAN Driver The Auerswald ISDN WAN Driver will appear in the list of the installed components now. Click on OK. Now you are asked to configure the recently installed ISDN adapter.

27 First Installation of the Drivers 27 Select Automatic under Switch protocol:. Enter the internal telephone number assigned for the internet access into the fields Phone number (see page 7). Exception COMpact 2104 USB: Enter the external telephone numbers assigned for the internet access twice. Then click on Next. Click on Finish. You may be asked to insert the Windows 98 CD to install the additionally needed components.

28 28 4th Step: Install Auerswald NDISWAN Driver NDIS-WAN Driver Installation for Windows Me Carry out the command Start... Settings... Control Panel in the task bar. Click twice the symbol Add New Hardware.

29 First Installation of the Drivers 29 Activate the check box No, the device isn t in the list.. Activate the check box No, I want to select the hardware from a list. Select the component Network adapters.

30 30 4th Step: Install Auerswald NDISWAN Driver Select Auerswald GmbH & Co. KG under Manufacturers. Choose Auerswald ISDN WAN Driver under Models. Then click on OK. If this selection is not possible you have to update the USB and CAPI drivers first or a restart of the PC is necessary. Click on Finish. Now you are asked to configure the recently installed ISDN adapter.

31 First Installation of the Drivers 31 Select Automatic under Switch protocol:. Enter the internal telephone number assigned for the internet access into the fields Phone number (see page 7). Exception COMpact 2104 USB: Enter the external telephone numbers assigned for the internet access twice. Then click on Next. Click on Finish. Click on Yes.

32 32 4th Step: Install Auerswald NDISWAN Driver NDISWAN Driver Installation for Windows 2000 and XP During the CAPI driver installation the Auerswald NDISWAN drivers will additionally be installed. The necessary settings are described in the following. Click on Finish. Click on Yes (Windows 2000) or Continue Anyway (Windows XP). Click on Yes (Windows 2000) or Continue Anyway (Windows XP).

33 First Installation of the Drivers 33 Select European ISDN (DSS1) in the list ISDN switch type or D- channel protocol. Enter under Multi-subscriber number the internal telephone number assigned for the internet access into the field Multisubscriber number (see page 7). Exception COMpact 2104 USB: Enter the external telephone numbers assigned for the internet access twice. Then click on Next.

34 34 4th Step: Install Auerswald NDISWAN Driver Click on Finish. Click on OK. Click on Finish.

35 Connecting to the Internet 35 CONNECTING TO THE INTERNET You can connect your Auerswald USB device 1) and a PC with the internet. In the following you can read how to connect them and which kind of preparation will have to do in order to realize the essentials which are necessary for the internet access. Requirements for Internet Access First contact a Internet Service Provider (ISP) of your choice in order to get the following information: Your user name and your password Your ISDN dial-up number Some protocol characteristics like Host name, domain name, address of the domain name server, IP address, Gateway address (will automatically be assigned by most providers). The connection between PC and Auerswald USB unit must be contacted and the installations described in chapter First Installation of the Drivers on page 9 must be done. Some Internet Service Providers requires a registration in order to get an internet user account there. Internet Access with Dial-Up Network (for Windows 98 and Me) The Auerswald USB device supports the connection to the Internet via the Dial-up networking of Windows. If you like to use this, please make sure that the Dial-up network has already been installed on your PC (see page 36). If not, install the Dial-up network as described on page 37. The standard installation of Windows Me includes the Dial-up network. So skip the first two steps under Windows Me and continue reading on page 39. The Internet access via Dial-up networking under Windows 2000 is described on page COMfort 2000, COMfort 2000 plus, COMpact 2104 USB, COMpact 2206 USB and COMpact 4410 USB

36 36 Internet Access with Dial-Up Network (for Windows 98 and Me) 1st Step: Check available Network Components Carry out the command Start... Settings... Control Panel in the task bar. Then you click twice the symbol Network. In the dialog Network you activate the register card Configuration. Check the entries in the list. By all means the following two components must be installed: 1. Dial-Up Adapter and 2.TCP/IP -> Dial-Up Adapter * * (or only TCP/IP). If both components needed are already installed, continue with the chapter 3rd Step: Installation of a Connection in the Dial-Up Network on page 39. Click on Cancel.

37 Connecting to the Internet 37 If the necessary components as shown in the picture opposite do not exist you will have to install the Dial-Up Network first. Click on Cancel. 2nd Step: Dial-Up Network Setup Carry out the command Start... Settings...Control Panel in the task line. Then you click twice on Add/Remove Programs.

38 38 Internet Access with Dial-Up Network (for Windows 98 and Me) Activate the register card Windows Setup in the dialog Add/Remove Programs Properties. Select Communications in the list Components and click on Details... then. Select the component Dial-Up Networking in the dialog Communications. Click on OK. (If you installed Windows from a CD ROM, you will be asked to put the Windows CD into the disk drive.) Check once again the already existing network components. (see chapter 1st Step: Check available Network Components on page 36).

39 Connecting to the Internet 39 3rd Step: Installation of a Connection in the Dial-Up Network You reach the Dial-up networking via My Computer or under Windows 98 via Start... Programs... Accessories... Communications... Dial-Up Networking. or under Windows Me via Start... Settings... Dial-Up Networking. Click twice on the symbol Make New Connection in order to build up a new connection. If you did not configure a dial-up connection up to now, the following order would change here or under Windows 98 this window will be bypassed with a dialog. In the dialog Welcome to Dial-Up Networking click on Next. In the dialog Location Information enter the area code (important: without the leading 0 ) and if you have an Auerswald-USB device such as COMfort 2000, COMpact 2206 USB or COMpact 4410 USB enter the public exchange line number 0 of the PBX. Select the country and the dialling method and click on Close. Name the new connection (e.g. the name of the internet service providers). Select the unit Auerswald ISDN line 1 out of the list.

40 40 Internet Access with Dial-Up Network (for Windows 98 and Me) Here you enter the ISDN dial-up number of your internet service provider under Area code and Telephone number. Take care that you enter the area code without the leading 0. (Some internet service providers offer different dial-up numbers for the analog or the ISDN access. Therefore take care of entering the number for the ISDN access.) Click on Finish. 4th Step: Configure a Connection in the Dial-Up Network If necessary start the Dial-Up Networking. Click on the symbol for the new created connection with the right mouse key and select Properties out of the opened popup menu.

41 Connecting to the Internet 41 Under Windows 98 select the register card Server Types or under Windows Me the register card Networking. Select PPP: Internet, Windows NT Server, Windows 98 or PPP: Internet, Windows 2000/NT, Windows Me under Type of Dial-Up Server. Activate Enable software compression under Advanced options and deactivate the other options. Activate the selection TCP/ IP under Allowed network protocols and deactivate the other protocols. Activate the card Multilink. If your internet service provider assigns a static IP address, you will have to enter this under TCP/IP Settings....

42 42 Internet Access with Dial-Up Network (for Windows 98 and Me) In the default settings Do not use additional devices is selected. With this setting only one B channel is used for the internet connection at the same time. (If you like to keep this setting, close the configuration with OK now.) Your Auerswald USB device also supports the connection via two B channels (channel bundling). In this case the two B channels are bundled to achieve a higher data transfer rate. To select the channel bundling, select Use additional devices, click on Add... and select the device Auerswald ISDN line 2 in the following dialog. Now close the configuration with OK. In case of channel bundling two connections to the internet provider at the same time are charged. Please make sure that your internet provider supports channel bundling. For channel bundling two telephone numbers have to be entered during the NDIS- WAN driver installation (see point on page 27 for Windows 98 and point on page 31 for Windows Me).

43 Connecting to the Internet 43 5th Step: Dial-up to the Internet If you have got a CD from your internet service provider, put it into the CD disk drive. If necessary, the here described process will change. In order to avoid the following steps and to simplify the dialling into the internet, you can configure your Internet browser (e.g. the Internet Explorer by Microsoft) to establish a connection via the Dial-Up Networking when entering an address (see manual/help file of the corresponding Browser). If necessary start the Dial-Up Networking. Click twice for the newly created connection on the symbol. Enter the user name offered by the internet service provider (if it exists) under User name. Enter the password offered by the internet service provider (if it exists) under Password. Click on Connect.

44 44 Internet Access with Dial-Up Network (for Windows 98 and Me) Now the Internet connection will be established. Start an Internet browser now (e.g. the Internet Explorer by Microsoft or the Navigator/Communicator by Netscape). With it s help you can view pages on the Internet or download files from the Internet. The connection symbol in the Task Bar of Windows (left to the time display) shows you the active connection. For more information or disconnect, click on this symbol twice. The dialog opening displays the provider name and how long an internet connection is active and how much data has already been transferred. In case of channel bundling the use of two lines is additionally displayed. To disconnect the internet connection, press the button Disconnect.

45 Connecting to the Internet 45 Internet Access with Dial-Up Network (for Windows 2000) The Auerswald USB device supports the connection to the Internet via the Dial-up networking of Windows. The Internet access via Dial-up networking under Windows 98 and Me is described on page 35. 1st Step: Installation of a Connection in the Dial-Up Network Carry out the command Start... Settings... Network an Dial-up Connections in the task bar. Or click twice on the symbol Network and Dial-up Connections in the control panel. Click twice on the symbol Make New Connection in order to build up a new connection. If you have already configured some connections, some of the following dialogs will be skipped.

46 46 Internet Access with Dial-Up Network (for Windows 2000) In the dialog Location Information enter the area code (important: without the leading 0 ) and if you have an Auerswald-USB device such as COMfort 2000, COMpact 2206 USB or COMpact 4410 USB enter the public exchange line number 0 of the PBX. Select the country and the dialling method. Click on OK. Click on OK.

47 Connecting to the Internet 47 Activate Dial-up to the Internet. Select I want to set up my Internet connection manually,....

48 48 Internet Access with Dial-Up Network (for Windows 2000) Activate I connect through a phone line and a modem. Select the modem Auerswald ISDN WAN Driver. Here you enter the ISDN dial-up number of your internet service provider under Area code and Telephone number. Take care that you enter the area code without the leading 0. (Some internet service providers offer different dial-up numbers for the analog or the ISDN access. Therefore take care of entering the number for the ISDN access.)

49 Connecting to the Internet 49 Enter the user name offered by the internet service provider (if it exists) under User name. Enter the password offered by the internet service provider (if it exists) under Password. Name the new connection (e.g. the name of the internet service providers). This setting depends on your internet provider.

50 50 Internet Access with Dial-Up Network (for Windows 2000) Click on Finish. 2nd Step: Configure a Connection in the Dial-Up Network If necessary start the Dial-Up Networking. Click on the symbol for the new created connection with the right mouse key and select Properties out of the opened popup menu.

51 Connecting to the Internet 51 Activate the register card General. Per default only one device is activated under Connect using: here. With this setting only one B channel is used for the internet connection at the same time. (If you like to keep this setting, close the configuration with OK now.) Your Auerswald USB device also supports the connection via two B channels (channel bundling). In this case the two B channels are bundled to achieve a higher data transfer rate. To select channel bundling, activate All devices call the same numbers first and then the second device. Then activate the register card Options. In case of channel bundling two connections to the internet provider at the same time are charged. Please make sure that your internet provider supports channel bundling. For channel bundling two telephone numbers have to be entered during the NDIS-WAN driver installation (see point on page 33).

52 52 Internet Access with Dial-Up Network (for Windows 2000) Per default the option Dial all devices is selected under Multiple devices. If you like to activate channel bundling always, click on OK. If you like to activate the dynamic channel bundling instead, select the setting Dial devices only as needed. In case of dynamic channel bundling the data rate is monitored all the time. As soon as it reaches a certain value, the second B channel is added to the connection. If the data rate is falling the second B channel will be disconnected again. Press the button Configure now to modify the settings for dynamic channel bundling. Here you can configure the dynamic channel bundling as requested. Then close the configuration with OK.

53 Connecting to the Internet 53 3rd Step: Dial-up to the Internet If you have got a CD from your internet service provider, put it into the CD disk drive. If necessary, the here described process will change. In order to avoid the following steps and to simplify the dialling into the internet, you can configure your Internet browser (e.g. the Internet Explorer by Microsoft) to establish a connection via the Dial-Up Networking when entering an address (see manual/help file of the corresponding Browser). If necessary start the Dial-Up Networking. Click twice on the symbol for the newly created connection. Enter the user name offered by the internet service provider (if it exists) under User name. Enter the password offered by the internet service provider (if it exists) under Password. Click on Dial.

54 54 Internet Access with Dial-Up Network (for Windows 2000) Now the Internet connection will be established. Start an Internet browser now (e.g. the Internet Explorer by Microsoft or the Navigator/Communicator by Netscape). With it s help you can view pages on the Internet or download files from the Internet. The connection symbol in the Task Bar of Windows (left to the time display) shows you the active connection. For more information or disconnect, click on this symbol twice. The dialog opening displays the provider name and how long an internet connection is active and how much data has already been transferred. In case of channel bundling the use of two lines is additionally displayed. To disconnect the internet connection, press the button Disconnect.

55 Connecting to the Internet 55 Internet Access with Dial-Up Network (for Windows XP) The Auerswald USB device supports the connection to the Internet via the Dial-up networking of Windows. The Internet access via Dial-up networking under Windows 98 and Me is described on page 35. 1st Step: Installation of a Connection in the Dial-Up Network Carry out the command Start... All Programs... Accessories... Communications... New Connection Wizard in the task bar. In the dialog Location Information enter the area code (important: without the leading 0 ) and if you have an Auerswald-USB device such as COMfort 2000, COMpact 2206 USB or COMpact 4410 USB enter the public exchange line number 0 of the PBX. Select the country and the dialling method. Click on OK.

56 56 Internet Access with Dial-Up Network (for Windows XP) Click on OK. Activate Connect to the Internet.

57 Connecting to the Internet 57 Select Set up my connection manually. Activate Connect using a dial up modem. Your Auerswald USB device also supports the connection via two B channels (channel bundling). In this case the two B channels are bundled to achieve a higher data transfer rate. To select channel bundling, activate both ISDN channel - Auerswald ISDN WAN Driver.

58 58 Internet Access with Dial-Up Network (for Windows XP) If you don t want to use channel bundling, deactivate first All available ISDN lines multilinked and then activate one of the ISDN channel - Auerswald ISDN WAN Driver. In case of channel bundling two connections to the internet provider at the same time are charged. Please make sure that your internet provider supports channel bundling. For channel bundling two telephone numbers have to be entered during the NDIS-WAN driver installation (see point on page 33). Enter for example the name of the internet service provider.

59 Connecting to the Internet 59 Here you enter the ISDN dial-up number of your internet service provider. (Some internet service providers offer different dial-up numbers for the analog or the ISDN access. Therefore take care of entering the number for the ISDN access.) Enter the user name offered by the internet service provider (if it exists) under User name. Enter the password offered by the internet service provider (if it exists) under Password and again under Confirm Password. Activate Add a shortcut to this connection to my desktop if you like and click on Finish.

60 60 Internet Access with Dial-Up Network (for Windows XP) 2nd Step: Configure a Connection in the Dial-Up Network Carry out the command Start... Connect to in the task bar or click twice on the symbol for the newly created connection. Click on Properties. Activate Use dialing rules. Click on OK.

61 Connecting to the Internet 61 3rd Step: Dial-up to the Internet If you have got a CD from your internet service provider, put it into the CD disk drive. If necessary, the here described process will change. In order to avoid the following steps and to simplify the dialling into the internet, you can configure your Internet browser (e.g. in the Internet Explorer by Microsoft under Tools... Internet Options... Connections... Always dial my default connection ) to establish a connection via the Dial-Up Networking when entering an address (see manual/help file of the corresponding Browser). Carry out the command Start... Connect to in the task bar or click twice on the symbol for the newly created connection. Enter the user name offered by the internet service provider (if it exists) under User name. Enter the password offered by the internet service provider (if it exists) under Password. Click on Dial.

62 62 Internet Access with Dial-Up Network (for Windows XP) Now the Internet connection will be established. Start an Internet browser now (e.g. the Internet Explorer by Microsoft or the Navigator/Communicator by Netscape). With it s help you can view pages on the Internet or download files from the Internet. The connection symbol in the Task Bar of Windows (left to the time display) shows you the active connection. For more information or disconnect, click on this symbol twice. The dialog opening displays the provider name and how long an internet connection is active and how much data has already been transferred. To disconnect the internet connection, press the button Disconnect.

63 The Application Package COMSuite 63 THE APPLICATION PACKAGE COMSUITE For your Auerswald USB device 1) Auerswald offers an application packet that uses the possibilities of the integrated USB interface and the most important tasks of modern data communication (fax, answering machine, Euro-File-Transfer, CTI) can professionally be controlled via PC. Start the installation of COMsuite only after having installed the CAPI and TAPI drivers (page 20) and a following restart of the PC. If you like to use COMsuite in combination with MS Office 97/2000 (Word, Excel, Access or Outlook) (e.g. to fax Word documents, dialling from Excel sheets), these programs should be installed on your PC before COMsuite (MS Access with extended add-in function). 1st Step: Installation of the Software Insert the CD (COMsuite) into the CD- ROM drive. If the Setup program does no launch automatically, start the command line with Start...Run and click on Browse... Open the CD-ROM drive and select the application Setup in the root directory by double click. Then click on OK. Choose a language and then click on OK. 1. COMfort 2000, COMfort 2000 plus, COMpact 2104 USB, COMpact 2206 USB and COMpact 4410 USB

64 64 Read the license agreement and click on Yes. If necessary change the user and company name and click on Next. If necessary change the target folder for the program and click on Next. Select Typical and click on Next.

65 2nd Step: Configuration of the Software 65 If necessary change the program folder and click on Next. Click on Finish. 2nd Step: Configuration of the Software Settings in the Configuration Wizard The Configuration Wizard will usually be launched after the installation of the application suite and the restart of the PC. If this is not the case, you can start it with Start...programs... Auerswald COMsuite. Do the configuration as described in the following for Auerswald USB devices. Check the location setup entries in the dialog if they exist. Under Area code your area code number (important: without the leading 0 ) and if you have an Auerswald- USB device such as COMfort 2000, COMpact 2206 USB or COMpact 4410 USB enter the public exchange line number 0 of the PBX. If you like to change the entries, click on the field Location Setup. Do the changes in the dialog Dialing Properties and click on OK.

66 66 Settings in the Configuration Wizard For the settings in the dialog Phone Numbers it is necessary to have knowledge of the configuration of the PBX. It might be necessary to modify this configuration (see page 7). COMpact 2206 USB, COMpact 4410 USB or COMfort 2000: Activate Connected to a PBX. Enter the PBX number (PtP connection) or the 1st MSN (PtMP connection) under Main number of the PBX without extension. Enter 3 under Maximum length of internal numbers. Enter the internal telephone number configured for the answering machine under Own number. Settings for COMpact 2104 USB: Activate Directly connected to the ISDN port (Basic Rate Access). Enter the external telephone numbers configured for the answering machine under Own number.

67 2nd Step: Configuration of the Software 67 For the settings in the dialog Phone Numbers it is necessary to have knowledge of the configuration of the PBX. It might be necessary to modify this configuration (see page 7). Settings for COMpact 2206 USB, COMpact 4410 USB or COMfort 2000: Enter the internal telephone number configured for the answering machine under MSN 1. Enter the internal telephone number configured for the fax machine under MSN 2. Enter the external telephone number configured for the fax machine under Identification for Telefax. Settings for COMpact 2104 USB: Enter the external telephone number configured for the answering machine under MSN 1. Enter the external telephone number configured for the fax machine under MSN 2. Enter the external telephone number configured for the fax machine under Identification for Telefax. If you like to use COMsuite in combination with MS Word, Excel, Access or Outlook (e. g. to fax Word document, dialling from Excel sheets) and you have installed these programs on your PC, you can select here which Add-ins you like to install for these programs. Click on Finish.

68 68 Settings for CTI (Computer Telephony) Settings for CTI (Computer Telephony) If you have installed the TAPI driver and like to use CTI functions, you have to configure Select lines in the CTI ControlCenter now. Carry out the command Start... Programs...Auerswald COMsuite... COMsuite CTI ControlCenter in the task bar. In the Task Bar down on the right you will find a receiver symbol now. Click on the symbol and select a device in the menu Please Select lines (During the first operation this window opens automatically). Select the telephone (with help of the presented telephone number) that you like to use for CTI functions. (If the Auerswald USB device is a COMfort 2000, select only the COMfort 2000 connected to the PC out of the available devices.)

69 2nd Step: Configuration of the Software 69 In the CTI ControlCenter under Configuration you can do further individual settings for the CTI functions. The area and connection settings made in the configuration assistant may be changed if necessary on the register card Connection.

70 70 Settings for CAPI Support (Fax, Euro-File-Transfer, Answering Machine Function) Settings for CAPI Support (Fax, Euro-File-Transfer, Answering Machine Function) If you installed the CAPI driver and like to use fax, Euro-File-Transfer and answering machine functions, you can do some settings now. Carry out the command Start... Programs...Auerswald COMsuite... COMsuite FAX Telefax in the task line. Click on Configuration to modify some settings for the fax function. On the register card Telefax there are e.g. individual settings available for automatic delete and print-out of documents. Then click on Multiple subscriber numbers.

71 2nd Step: Configuration of the Software 71 The already configured and assigned telephone numbers for fax, Euro-File-Transfer and answering machine function in the configuration program may be changed or extended in the register card Multiple subscriber numbers. The location setup and connection settings may be modified if necessary in the register card Connection. In the register card Confirm there are options for deleting journal entries available. If you have completed the changes, click on OK. Carry out the command Start... Programs...Auerswald COMsuite... COMsuite EFT Eurofiletransfer in the task bar. Click on Configuration to modify settings for the Euro-File-Transfer function. In the register card Rights there are e.g. individual settings for the access of the different users to your data folder available. If you have completed the changes, click on OK. The available settings in the register card Multiple subscriber numbers, Connection as well as Confirm are identical with those for the fax function (see point c).

72 72 Settings for CAPI Support (Fax, Euro-File-Transfer, Answering Machine Function) Carry out the command Start... Programs...Auerswald COMsuite... COMsuite VOICE Answering machine in the task line. Click on Configuration, to modify the settings for the answering machine function. In the register card Answering machine individual settings for the AM functions are available. If you have completed the changes, click on OK. The available settings in the register card Multiple subscriber numbers, Connection as well as Confirm are identical with those for the fax function (see point ). Click on Announcement to enter further settings for the answering machine function or to record an announcement. If you have completed the changes, click on OK.

73 2nd Step: Configuration of the Software 73 Activation of the Add-Ins for Microsoft Word/Excel If you installed Add-Ins for MS Word, Excel, Access and/or Outlook with help of the configuration assistant, these must be activated as described here for MS Word and Excel. Open MS Word. Click on Tools and then on Templates and Add-Ins. Select from the entries in the list OTFAX2000.dot (for fax machine functions) as well as OTTEL.dot (for CTI functions) and click on Add. Then you will find two new symbols (fax machine and telephone) in the symbol line. Open MS Excel. Click on Tools and then on Add-Ins. Select from the entries in the list Telefax AddIn (for fax machine function) as well as CTI AddIn (for CTI functions) and click on Add. Then you will find two new symbols (fax machine and telephone) in the symbol line.

74 74 CTI Configuration for Microsoft Excel CTI Configuration for Microsoft Excel If you installed and activated Add-Ins for MS Excel with the configuration assistant and if you like to use the automatic telephone number signalization, you have to do this configuration for MS Excel. Open MS Excel and the file for that you like to do the CTI settings. Click on Tools and then on COMsuite CTI configuration. Select the sheet out of the opening dialog that you like to use for the settings and click on Next. Select the column with the telephone numbers and click on Next. Click on Complete.

75 Index 75 INDEX A Activate Add-Ins...73 C Channel Bundling dynamic for Windows for Windows COMsuite configuration...65 Installation...63 installation...63 Configuration COMsuite...65 Configuration COMsuite...65 CTI ControlCenter...68 Configure Internet Connection for Windows for Windows 98 and Me...39 for Windows XP...55 Connecting...9 Connecting to the Internet...35 D Dial into the Internet with Windows with Windows 98 and Me...43 with Windows XP...61 Dial-Up Networking Windows configure channel bundling...50 configure Internet connection...45 dial into the Internet...53 Dial-Up Networking Windows 98 and Me..35 check availability...36 configure Internet connection...39 dial into the Internet...43 installation...37 Dial-Up Networking Windows XP...55 configure Internet connection...55 dial into the Internet...61 Dial-Up Number...35 Installation COMsuite Installation Dial-Up Networking Installation NDISWAN Driver for Windows 2000 and XP for Windows for Windows Me Installation TAPI Driver Installation USB Driver... 9 for Windows for Windows for Windows Me for Windows XP Internet Access requirements ISP M Minimum Requirements PC... 9 P Password PC Connection... 9 PC-Minimum Requirements... 9 Protocol Options Provider R Requirements for Internet Access U User Account User Name I Installation CAPI 2.0 Driver...20

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