LocalView. for LINUX and MAC. Installation and operating manual EN Manuel d installation et d utilisation FR Manuale di installazione e uso IT

Transcription

1 LocalView for LINUX and MAC Installation and operating manual EN Manuel d installation et d utilisation FR Manuale di installazione e uso IT

2 CERTIFICATE AND CONDITIONS OF WARRANTY This SOCOMEC continuous power system is guaranteed against any manufacturing and material defects. The warranty is valid for 12 (twelve) months from the date of commissioning, if activation is carried out by SOCOMEC personnel or personnel from a support centre authorised by SOCOMEC, and no more than 15 (fifteen) months from the date of shipment by SOCOMEC. The warranty is valid throughout the country. If the UPS is exported abroad, the warranty will only cover the parts used to repair the fault. The warranty is valid ex-works and covers labour and parts used to repair the fault. The warranty shall not apply in the following cases: Failure due to accidents or force majeure (lightning, floods, etc.); Failure due to negligence or improper use (use outside tolerance limits: temperature, humidity, ventilation, electric power supply, applied load, batteries); Insufficient or inadequate maintenance; Attempted maintenance, repairs or modifications not carried out by SOCOMEC personnel or personnel from a support centre authorised by SOCOMEC. If the battery has not been recharged in accordance with the terms indicated on the packaging and in the manual, in cases of extended storage or UPS inactivity. SOCOMEC may, at its own discretion, opt for the repair of the product or the replacement of the faulty or defective parts with new parts or used parts that are equivalent to new parts with regard to functions and performance. Defective or faulty parts replaced free of charge shall become the property of SOCOMEC. Replacements, repair of parts, or any modifications made to the product during the warranty period will not extend the duration of the warranty. SOCOMEC shall not be responsible for damages under any circumstances (including and without limitations, damage for loss of earnings, interruption of activity, loss of information or other financial losses) resulting from the use of the product. These conditions are subject to Italian law. Any disputes fall under the jurisdiction of the Court of Vicenza. SOCOMEC retains the full and exclusive ownership rights over this document. Only a personal right to use the document for the application indicated by SOCOMEC is granted to the recipient of the document. The reproduction, modification, distribution of this document, partially or fully and in any way, is expressly prohibited except upon Socomec s express prior written consent. This document is not a specification. SOCOMEC reserves the right to make any changes to information without prior notice. 2 LocalView - Ref.: IOMLOCVWXX01-EN 01

3 CONTENTS 1. SUMMARY LOCAL VIEW FOR LINUX COMPATIBILITY INSTALLATION COMMUNICATION CHANNEL RUNNING LOCAL VIEW NOTIFICATION UTILITY INSTALLATION LOCAL VIEW UPDATE LOCAL VIEW FOR COMPUTER WITH MAC OS COMPATIBILITY INSTALLATION COMMUNICATION CHANNEL RUNNING LOCAL VIEW STARTING APPLICATION ON A MAC NOTIFICATION LOCALVIEW UPDATE ENGLISH 4. USER INTERFACE WEB PAGE GENERAL OVERVIEW SERVICE AND UPS STATUS USER INTERFACE EXPERT LOCALVIEW MENU NAVIGATION MEASUREMENTS HISTORY EVENT LOG CONFIGURATION SHUTDOWN CONFIGURATION USER CONFIGURATION - MISCELLANEOUS COMMUNICATION TROUBLESHOOTING LocalView - Ref.: IOMLOCVWXX01-EN 01 3

4 1. SUMMARY 1-1 UPS monitoring Simple user interface - UPS status - Battery status and measurements - Load status and measurements Expert level access for : - UPS events history log - Measurements history log - Configuration - notification - Shutdown procedure - Miscellaneous (language, serial port, log filter) Alert notification via Simple user interface Multiple recipients Automatic shutdown procedure Event selection Batch and shutdown timing UPS communication with the server/mac RS232 USB Ethernet 4 LocalView - Ref.: IOMLOCVWXX01-EN 01

5 2. LOCAL VIEW FOR LINUX 2.1. COMPATIBILITY HARDWARE COMPATIBILITY LocalView runs on x86 / x64 platform. A serial port, USB port or Ethernet connection is required depending on the UPS model. LIST OF TESTED LINUX DISTRIBUTION UBUNTU DEBIAN REDHAT SUSE ENGLISH WEB BROWSER COMPATIBILITY The LocalView user interface is provided via web server, included in the LocalView package. LocalView is compatible with: Mozilla Safari Chrome 2.2. INSTALLATION USER ACCOUNT It is necessary to install LocalView software with the administrator account as the root user. LocalView - Ref.: IOMLOCVWXX01-EN 01 5

6 2. LOCAL VIEW FOR LINUX LOCALVIEW PACKAGE Copy the LocalView package from CD or the SOCOMEC website to LINUX disk (i.e. the user /Documents standard directory). Extract gz.tar file via file manager or via Terminal. tar zxvf L32_Package_xxx tar zxvf L64_Package_xxx After unzipping, the setup and localview folders are present in the same directory /install.sh to install LocalView, then LocalView is installed in '/usr/socomec UPS/LocalView' folder by default WARNING! Do not change the default installation directory COMMUNICATION CHANNEL LocalView communicates via RS232, USB or Ethernet. Ensure the port provided for LocalView is available. If a USB/R232 converter is used, the device has to be installed beforehand (please refer to the manufacturer's website for the driver). The resource is /dev/ttyusb0 in this case. You can check the list of devices with the following shell command: dmesg grep tty SETTINGS IN THE CASE OF ETHERNET CONNECTION: UPS Protocol type: VU-MAP for ITYS PRO UPS range IP address: UPS address (to check on the UPS mimic panel) Port: LocalView - Ref.: IOMLOCVWXX01-EN 01

7 2. LOCAL VIEW FOR LINUX 2.4. RUNNING LOCAL VIEW MANUALLY VIA TERMINAL Open a terminal session Select the installation folder : cd '/usr/socomec UPS/LocalView' Run the application./startapp.sh At this stage all LocalView services will be running. RUNNING LOCALVIEW AS A DEMON If LocalView is installed as a demon all services will be running when LINUX is starting up. It is not necessary to open a session to run it. ENGLISH EXAMPLE OF INSTALLATION: UBUNTU / DEBIAN Edit the following file using root rights: /etc/rc.local Add this line before the exit 0 command: sh '/usr/socomec UPS/LocalView/StartApp.sh' & REDHAT Edit the following file using root rights: /etc/rc.d/rc.local Add this line before the exit 0 command: sh '/usr/socomec UPS/LocalView/StartApp.sh' & SUSE Edit the following file using root rights: /etc/init.d/after.local Add this line before the exit 0 command: sh '/usr/socomec UPS/LocalView/StartApp.sh' & After saving the file it is necessary to restart LINUX to start LocalView as a demon. OPENING THE USER INTERFACE Start the web browser and open the LocalView home page with this link: Port 8080 is set by default. It is possible to change the port on the LocalView Expert Miscellaneous page. Communication with the UPS is not open the first time. Select the LocalView Expert link to switch to configuration pages Select CONFIGURATION menu, and Communication slide. LocalView - Ref.: IOMLOCVWXX01-EN 01 7

8 2. LOCAL VIEW FOR LINUX Select the interface: - USB for NETYS UPS range The protocol is set to PH - Serial for other UPS models Select the Protocol and serial configuration: Select the protocol: JBUS-P Slave ID: set to 1 by default COM speed: 9600 by default. ETH (Ethernet) - Select the protocol: VU-MAP for ITYS PRO - IP address of the UPS - Port: 1025 Save the parameter At the end of the procedure communication starts. The UPS status is displayed on the page header NOTIFICATION UTILITY INSTALLATION LocalView includes a notification application. This application is an external tool based on the Desktop Graphical Interface currently used by the system, such as GNOME or KDE. Two specific tools can be used depending on the LINUX distribution and the application: GNOME/UNITY environment > '/usr/socomec UPS/LocalView/StartMenuBar_Gnome.sh' KDE environment > '/usr/socomec UPS/LocalView/StartMenuBar_KDE.sh' IMPORTANT PREREQUISITE! The MenuBar application requires these system tools to be installed: GNOME/UNITY environment > notify-send KDE environment > kdialog Usually these tools are present by default on the system. If not they must be installed, which can be implemented using the standard software management present on the Linux System. See the following steps for automatic startup of the notification program. 8 LocalView - Ref.: IOMLOCVWXX01-EN 01

9 2. LOCAL VIEW FOR LINUX ENGLISH Click on Add and select the required application. UBUNTU (GNOME/UNITY) Start the application Startup Applications LocalView - Ref.: IOMLOCVWXX01-EN 01 9

10 2. LOCAL VIEW FOR LINUX REDHAT (GNOME) Run the application gnome-session-properties manually (using ALT + F2) Click on Add and select the required application. DEBIAN (GNOME) Go to the menu SYSTEM > PREFERENCES > STARTUP APPLICATIONS Click on Add and select the required application. 10 LocalView - Ref.: IOMLOCVWXX01-EN 01

11 2. LOCAL VIEW FOR LINUX Start the application Autostart ENGLISH Click on Add script and select the required application. SUSE (KDE) Start the application Autostart Click on Add script and select the required application. LocalView - Ref.: IOMLOCVWXX01-EN 01 11

12 2. LOCAL VIEW FOR LINUX NOTIFICATION Notification is only displayed if a session is open. This application is started when a new session is open and stopped when closed. Notification relates to UPS STATUS, and SHUTDOWN PROCEDURE. Normal status is not notified. Example of notification display web page Bear in mind that notification pops up in different Linux distributions. Layout and position may differ. NOTIFICATION LIST Status No communication with UPS Shutdown procedure in progress UPS Off or Imminent Stop Alarm Present or On Bypass NORMAL MODE / eco MODE Expert / Viewer Link Button Description No communication with UPS Shutdown procedure in progress UPS Off or Imminent Stop UPS on Standby Alarm Present or On Bypass Normal Mode Switch to Expert or Viewer program 2.6. LOCAL VIEW UPDATE LocalView makes it possible to access the SOCOMEC SOFTWARE website to download the latest release of LocalView if required. When a new release is installed all previous configuration and log files are kept. It is not necessary to configure the LocalView environment again. 12 LocalView - Ref.: IOMLOCVWXX01-EN 01

13 3. LOCAL VIEW FOR COMPUTER WITH MAC OS 3.1. COMPATIBILITY HARDWARE COMPATIBILITY LocalView runs on the APPLE platform. A serial port or USB port is required depending on the UPS model. With a serial connection the RS232/USB converter is mandatory. Recommended converter: PROLIFIC TECHNOLOGY USB/RS232 Converter. MAC OS COMPATIBILITY YOSEMITE WEB BROWSER COMPATIBILITY The LocalView user interface is provided via web server, included in the LocalView package. LocalView is compatible with: Safari Chrome ENGLISH 3.2. INSTALLATION USER ACCOUNT It is necessary to install LocalView software with the administrator account. LOCALVIEW PACKAGE Copy the LocalView package (LocalView_Mac_xxx.mpkg) from CD or SOCOMEC website to MAC disk Double click on the file to install LocalView and follow the standard installation tools LocalView - Ref.: IOMLOCVWXX01-EN 01 13

14 3. LOCAL VIEW FOR COMPUTER WITH MAC OS 3.3. COMMUNICATION CHANNEL LocalView communicates via RS232 or USB. Ensure the port provided for LocalView is available. If using a USB/R232 converter the device has to be installed beforehand. The resource is /dev/tty.usbserial in this case. Checking the driver: Select about in MAC system, info menu and system report. In the HW list device check on USB item if the device is present and running RUNNING LOCAL VIEW RUNNING LOCALVIEW AS A SERVICE It runs automatically as a service. When the MAC restarts, LocalView starts as well. OPENING THE USER INTERFACE Start the web browser and open the LocalView home page with this link: Port 8080 is set by default. It is possible to change the port on the LocalView Expert page. Communication with the UPS is not open the first time. Select the LocalView Expert link to switch to configuration pages Select CONFIGURATION menu and Communication slide. Select the interface - USB for NETYS UPS range The protocol is set to PH - Serial for other UPS models Select the Protocol and serial configuration - Select the protocol : JBUS-P - Slave ID : set to 1 by default - COM speed: 9600 by default. ETH (Ethernet) - Select the protocol: VU-MAP for ITYS PRO - IP address of the UPS - Port: 1025 Save the parameter At the end of the procedure communication starts. The UPS status is displayed on the page header. 14 LocalView - Ref.: IOMLOCVWXX01-EN 01

15 3. LOCAL VIEW FOR COMPUTER WITH MAC OS 3.5. STARTING APPLICATION ON A MAC Using the icon on MenuBar ENGLISH Using the APP on Application Folder Using the APP on LaunchPad LocalView - Ref.: IOMLOCVWXX01-EN 01 15

16 3. LOCAL VIEW FOR COMPUTER WITH MAC OS 3.6. NOTIFICATION LocalView includes a notification application. On the MAC MenuBar a new icon is added. This icon gives access to LocalView Viewer and LocalView Expert pages, as described in the previous paragraph. This icon flashes during UPS event notification or the shutdown procedure. Clicking opens the MenuBar (see figure 3.5-1). The first line gives UPS status, and the second part accesses LocalView interfaces. NOTIFICATION Status Service stopped No communication with UPS Shutdown procedure in progress UPS Off or Imminent Stop Alarm Present or On Bypass NORMAL MODE / eco mode Description Service Stopped No communication with UPS Shutdown procedure in progress UPS Off or Imminent Stop UPS on Standby Alarm Present or On Bypass Normal Mode 3.7. LOCALVIEW UPDATE LocalView makes it possible to access the SOCOMEC SOFTWARE website to download the latest release of LocalView if required. When a new release is installed all previous configuration and log files are kept. It is not necessary to configure the LocalView environment again. 16 LocalView - Ref.: IOMLOCVWXX01-EN 01

17 4. USER INTERFACE WEB PAGE The following chapter is common to LINUX and MAC. The user interface is identical for both platforms GENERAL OVERVIEW ENGLISH The top bar of the page gives UPS status, load rate and remaining backup time. During the shutdown procedure these parameters are replaced with shutdown procedure status, including the remaining time before shutdown SERVICE AND UPS STATUS UPS STATUS When running, an icon is present in the top area of the Viewer or Expert Icon colour defines the service and UPS status, for example: Status Icon Description Service Stopped Service Stopped No communication with UPS No communication with UPS Shutdown procedure in progress Shutdown procedure in progress UPS Off or Imminent Stop Alarm Present or On Bypass UPS Off or Imminent Stop UPS on Standby Alarm Present or On Bypass NORMAL MODE / eco mode Normal Mode LocalView - Ref.: IOMLOCVWXX01-EN 01 17

18 4. USER INTERFACE WEB PAGE UPS PARAMETERS Load rate and remaining backup time are displayed on the status bar. Values are automatically refreshed when updated. If the remaining backup time is not available from the UPS the label and value are disabled. EXPERT / VIEWER HYPERLINK This link switches from Local View viewer to Expert mode and vice versa USER INTERFACE 1 UPS REFERENCE Name and picture of the UPS connected to the server/mac. MODULYS 1/1 NETYS PE NETYS PL NETYS PR ITYS NETYS RT LIST OF UPS SYSTEMS Note: the UPS picture is approximate and may differ from the actual UPS connected to the server/mac. 2 UPS STATUS 18 LocalView - Ref.: IOMLOCVWXX01-EN 01

19 4. USER INTERFACE WEB PAGE Status Type of info Reason Alarm The UPS output will be switched OFF due to a critical alarm (1) Alarm AC failure Status Server/Mac powered by the mains, and Inverter automatically switched on when AC failed Status Server/Mac powered by mains (1) ENGLISH Status Server/Mac protected by UPS (1) Status Server/Mac not powered and awaiting reactivation Status Server/Mac not supplied (1) (1). Not available for Netys PE and Netys PL. 3 BATTERY BACKUP TIME The remaining backup time is displayed in minutes, and automatically updated when the value changes. Depending on the UPS range, backup time is only calculated when the UPS switches to the battery; otherwise the value is not displayed LocalView - Ref.: IOMLOCVWXX01-EN 01 19

20 4. USER INTERFACE WEB PAGE 4 BATTERY STATUS Symbol Status Value Battery not connected or UPS ON BYPASS (1) BATTERY LOW BATTERY DISCHARGED (1) BATTERY DISCHARGING BATTERY CHARGING (1) BATTERY CHARGED (1) The level represents % capacity. From 60 to 100%. (1). Not available for Netys PE and Netys PL. 5 BATTERY CAPACITY The battery capacity (in %) is displayed if the measurement is calculated by the UPS, otherwise the battery voltage is displayed. 6 BATTERY TEST BUTTON LocalView can test the battery. If isn t available battery testing is not possible or has been disabled by the UPS. Battery test status and results are displayed on the ALARM bar (8). 20 LocalView - Ref.: IOMLOCVWXX01-EN 01

21 4. USER INTERFACE WEB PAGE 7 LOAD STATUS BATTERY STATUS Battery OK (1) Battery alarm Battery Test alarm (1) Battery test in progress (1). Not available for Netys PE and Netys PL ENGLISH The blue tank represents the % of UPS load rate: In the event of overload ( Load rate > 100%) the tank is yellow : BATTERY STATUS & ALARM BAR When a UPS alarm occurs it is displayed and the Alarm ACK button appears consecutively.. If there are several alarms, they are displayed LIST OF ALARMS END BACKUP TIME BATTERY ALARM GENERAL ALARM OVER TEMPERATURE (1) OVERLOAD (1) (1) Not available for Netys PE and Netys PL LocalView - Ref.: IOMLOCVWXX01-EN 01 21

22 4. USER INTERFACE WEB PAGE 9 ACK BUTTON When a new alarm occurs the buzzer sounds on the UPS. Selecting Example of the User Interface with a general UPS alarm: sends a command to stop the buzzer LocalView - Ref.: IOMLOCVWXX01-EN 01

23 5. EXPERT LOCALVIEW 5.1. MENU NAVIGATION Accesses the measurements history Accesses the event log (Status and Alarms) ENGLISH SMTP and configuration Server/Mac Shutdown configuration Miscellaneous item: - Language selection - Log filter and sample settings - Automatic update settings UPS communication port settings 5.2. MEASUREMENTS HISTORY Press the left or right arrows to move to the previous or following measurements log pages. LocalView - Ref.: IOMLOCVWXX01-EN 01 23

24 5. EXPERT LOCALVIEW LIST OF MEASUREMENTS STORED Measurements Format UPS Load Rate % Output voltage V (L1, L2, L3 if triphases) Battery capacity % Battery voltage V Input voltage V (L1, L2, L3 if triphases) The number of samples depends on logging filters set on the miscellaneous page. Default setting: Records by WEEK, 10 minute sampling. The oldest record is replaced with the newest (FIFO). Maximum no. of records allowed: ~ EXPORT This option saves the entire measurements history in CSV format to the local disk. It is possible to open this file using an external tool for diagnostic purposes if required. It can also be used as backup EVENT LOG LocalView creates a history log with the most important statuses and alarms. Each new event is dated and stored in a file LocalView - Ref.: IOMLOCVWXX01-EN 01

25 5. EXPERT LOCALVIEW LIST OF EVENTS STORED: STATUS Imminent Stop On Battery End Backup Time Battery Alarm General Alarm Over Temperature Overload Battery Test Alarm Battery Test In Progress Battery OK eco MODE Bypass Mode Normal Mode Standby Mode Off TYPE ALARM ALARM ALARM ALARM ALARM ALARM ALARM ALARM STATUS STATUS STATUS STATUS STATUS STATUS STATUS ENGLISH EVENTS FILTERING It is possible to select different event periods, for example: Last 7 days shows events recorded for the last seven days. All disables the current filter. EXPORT This option saves the entire event log in CSV format to the local disk. It is possible to open this file using an external tool for diagnostic purposes if required. It can also be used as backup. The recommended default file name is: EventsLog_ddMMyy_HHmm.csv, where dd = day; MM = month; yy = year, HH = hour (24h format); mm = minutes. LocalView - Ref.: IOMLOCVWXX01-EN 01 25

26 5. EXPERT LOCALVIEW CONFIGURATION LocalView can send notification according to different events. It is possible to select events, level of criticality and up to 8 recipients. This process is managed by the service. It is not necessary to have the User Interface open SMTP SERVER CONFIGURATION Defines mail server network configuration - In the case of a company mail server - In the case of external providers' mail server - Account configuration EVENTS Click inside the box to enable the event that will send an . RECIPIENTS The recipient address format is: name@domain The description field is only for information, it is not included in the body. Level of criticality: Info = All enabled events Warning = Warning + Critical events Critical = only Critical events SEND A TEST Sends a test to check the mail server configuration (SMTP). 26 LocalView - Ref.: IOMLOCVWXX01-EN 01

27 5. EXPERT LOCALVIEW CRITICALITY MANAGEMENT The different levels are : Info Warning Critical The recipient will only receive an event from the minimum level selected. For example: Critical = Only Critical level Warning = Critical + Warning levels Info = Info + Warning + Critical levels DELAY MANAGEMENT Delays and repetitions are set to 0 by default. If events occur s are sent immediately without repetitions. LocalView sends notification after a delay, which is set in hours. If the event is still present notification is sent at the end of the period. ENGLISH General case: countdown event present delay reached repetition event no longer present issue process new event notification event cancelled FORMAT subject : UPS New Events UPS Events Cancelled UPS Events Notification message: New Events: Events Cancelled: Events Active: UPS New Events LocalViewNetys Last Events triggered: General Alarm Events still active: Overload Over Temperature LocalView - Ref.: IOMLOCVWXX01-EN 01 27

28 5. EXPERT LOCALVIEW 5.5. SHUTDOWN CONFIGURATION LocalView can shut the Server/Mac down. It is possible to select events, delays, and shutdown commands. This process is managed by the service. It is not necessary to have the User Interface open. If a script file is present it should be executed before shutdown. It must be created before setting the shutdown parameters SHUTDOWN EVENTS This table illustrates the server/mac shutdown and timing procedure. Events Warning interval Delay before executing the script Delay before OS shutdown On Battery Overload First delay Shutdown delay Over Temperature Fixed at 30 seconds Battery Low 0 = Immediate Imminent Stop Range from 1 to 60 On Bypass 28 LocalView - Ref.: IOMLOCVWXX01-EN 01

29 5. EXPERT LOCALVIEW SHUTDOWN TIMING Event Detection First notification First delay countdown End delay: Script execution Shutdown delay countdown End delay: Server/Mac Shutdown CASE 1: No shutdown ENGLISH CASE 2: Shutdown process SCRIPT SETTINGS Click on the box to activate this function. Select the script/batch file to be executed, via the file explorer. SHUTDOWN COMMAND Click on the box to enable shutdown. UPS SHUTOFF LocalView sends a delayed UPS shutoff when the Server/Mac shutdown is starting, and only in the event of a battery alarm. The UPS shuts off when the countdown is completed. This function isn t available for all UPS systems (Refer to your UPS manual). TEST SHUTDOWN PROCEDURE LocalView checks procedure and timing via AC Fail/ On battery status simulation. It is possible to cancel this procedure during the shutdown countdown. The UPS shutoff will not be executed in this case for safety reasons. LocalView - Ref.: IOMLOCVWXX01-EN 01 29

30 5. EXPERT LOCALVIEW USER NOTIFICATION During the shutdown procedure UPS status is replaced with shutdown status, the reason, and countdown notification. This notification is refreshed every 30s. The countdown indicates the remaining time in seconds before Server/MAC shutdown. Shutdown Status includes: - Shutdown warning - Shutdown cancelled - Shutdown in progress 5.6. USER CONFIGURATION - MISCELLANEOUS LANGUAGE The User Interface goes to English by default. It is possible to change the language by selecting the text. FILTER The filter defines the period and sample time for the measurements history. Detailed record table: Sample in minutes DAY WEEK MONTH HTTP PORT It is possible to change the HTTP port of the application. If changed, it is necessary to reload the webpage at the new port. I.E.: httpport = 8081 New link = 30 LocalView - Ref.: IOMLOCVWXX01-EN 01

31 5. EXPERT LOCALVIEW UPDATE Press the Check for updates button to check for new updates. If present a link-message will notify you of the presence of new packages. Click on it to access the Socomec software download page ENGLISH LocalView - Ref.: IOMLOCVWXX01-EN 01 31

32 5. EXPERT LOCALVIEW 5.7. COMMUNICATION In the event of a UPS port connection modification on your Server/Mac the communication settings can be changed. Select the correct communication port and settings manually. Select the interface: - USB for NETYS UPS range The protocol is set to PH - Serial for other UPS models Select the Protocol and serial configuration: Select the protocol: JBUS-P Slave ID: set to 1 by default COM speed: 9600 by default. ETH (Ethernet) - Select the protocol: VU-MAP for ITYS PRO - IP address of the UPS - Port: LocalView - Ref.: IOMLOCVWXX01-EN 01

33 6. TROUBLESHOOTING Page not found Error 404 when LocalView html page is requested Case 1 LocalView service is not stated. Check if the process is present in Linux (ps all) and if the application is running on MAC. Restart Local View. Case 2: The http port has been changed or the default port is not accessible. It must be changed manually in UserPlantConf.xml. Local View has to be restarted. The LocalView Status icon is blue No communication with UPS. Check the cable, communication setting and UPS connection. There is no button Battery testing is not available, or has been disabled by the UPS ENGLISH When I click on nothing happens The battery test has been cancelled, or has been suspended by the UPS When I click on the buzzer still sounds on the UPS It is possible that a new alarm is occurring at the same time. The buzzer must be stopped directly on the UPS. There is no button The command has been sent, or the alarm is no longer present I haven t received an Check the SMTP configuration. Test the send function Check that events have been enabled The script file has not been executed Check if the command file is already present on the disk, in the correct folder. Manually test this script file. Test this file with the shutdown test procedure function. Shutdown hasn t been completed Check if the shutdown command is present on the configuration page. Manually check if the command has been executed (command script shell) Check if the shutdown command option is correct The service doesn t start automatically Check your RC configuration. Try to start it manually. I cannot change the language Not all languages are available. Select the UK version. If nothing changes close LocalView and run it again. The log file is empty Maybe nothing has happened today. Select the Last 7 days or All filter option if events have been stored. The measurements history is empty Check the record sample via the configuration page, and check communication with the UPS. Click on Export if data is stored in the file. Close LocalView and open it again. LocalView - Ref.: IOMLOCVWXX01-EN 01 33

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