BlackBerry Enterprise Server 2.1 Service Pack 1 for Microsoft Exchange Readme file

Transcription

1 BlackBerry Enterprise Server 2.1 Service Pack 1 for Microsoft Exchange Readme file PLEASE READ THE LEGAL NOTICES SET OUT AT THE END OF THIS DOCUMENT. This document provides late-breaking or other information that supplements the BlackBerry Enterprise Server for Microsoft Exchange, version 2.1 Service Pack 1 documentation. Contents System requirements Installing BlackBerry Enterprise Server 2.1 Service Pack 1 Upgrading to BlackBerry Enterprise Server 2.1 Service Pack 1 Installing with Microsoft Small Business Server Post-installation requirements Removing BlackBerry Enterprise Server Software About the BlackBerry Enterprise Server About the administration software Package contents

2 Warning: Upon installing this Service Pack, you may notice the following behaviour: During the initial BlackBerry Enterprise Server startup, the server may experience an increased load as a large volume of appointments are sent over-the-air, causing the server to appear to be in a hung state. Once the server has completed this startup procedure once, the problem will no longer occur. Details: Due to changes made in this release to how special characters are handled by the BlackBerry Enterprise Server when creating the calendar s synchronization state file, any user with a non-alphanumeric character in his or her display name requires a new synchronization state file. (Please see section Fixed issues in this release, Symptom 3, for further information.) This causes the BlackBerry Enterprise Server to re-scan the calendar during initial load up, resulting in an increased load on the server, which may then appear to hang. System requirements The BlackBerry Enterprise Server Software requires the following hardware and software components: Hardware Computer with an Intel -compatible Pentium processor or compatible (233 MHz or higher, 128-MB RAM, 1-GB hard disk) Software BlackBerry Enterprise Server works in Microsoft Exchange 5.5 (or later) or Microsoft Exchange 2000 native environments, or in a mixed (Microsoft Exchange 5.5 and Microsoft Exchange 2000) environment. This section is divided into software requirements specific to the following situations. Installing with Microsoft Exchange 5.5 Installing with Microsoft Exchange 2000 In all installations You must install the requirements for either the Installing with Microsoft Exchange 5.5 section or the Installing with Microsoft Exchange 2000 section, and then install the requirements in the In all installations section. The following software is required for the BlackBerry Enterprise Server to function: 2 BlackBerry Enterprise Server for Microsoft Exchange Readme file

3 Installing with Microsoft Exchange 5.5 Windows NT 4.0 Server (Service Pack 5 or later) or Windows 2000 Server (Service Pack 1 or later) Microsoft Exchange 5.5, Service Pack 4 or later mail server environment (recommended installation on a separate computer than the BlackBerry Enterprise Server service) Microsoft Exchange 5.5 Administrator (Client only) with Microsoft Exchange 5.5 Service Pack 4 installed, on the BlackBerry Enterprise Server service computer, with access to the Microsoft Exchange Server Note: Service Pack 4 of Microsoft Exchange 5.5 is not required on your Microsoft Exchange 5.5 Server(s). It IS required for the computer on which your BlackBerry Enterprise Server service is installed. Warning: If you install Microsoft Exchange Administrator on a new computer, you must run it and connect to a Microsoft Exchange Server that shares the site in which you will install the BlackBerry Enterprise Server. Before installing BlackBerry Enterprise Server, install the CDO.dll hotfix for Microsoft Product Support Services Knowledge Base article Q You can download the hotfix and obtain information on the Knowledge Base article from: arch&ordinal=1, and then copy the CDO.dll hotfix to C:/winnt/system32/. The CDO.dll should be version Installing with Microsoft Exchange 2000 Windows 2000 Server (Service Pack 1 or later) Microsoft Exchange 2000 (Service Pack 2 or later) mail server environment (recommended installation on a separate computer than the BlackBerry Enterprise Server service) and Microsoft Exchange 2000 System Manager Note: If Microsoft Exchange Service Pack 2 is installed on the Microsoft Exchange Server, it should also be installed on the BlackBerry Enterprise Server. Before installing BlackBerry Enterprise Server, install the CDO.dll hotfix for Microsoft Product Support Services Knowledge Base article Q You can download the hotfix and obtain information on the Knowledge Base article from: arch&ordinal=2, and then copy the CDO.dll hotfix to C:/winnt/system32/.The CDO.dll should be version BlackBerry Enterprise Server for Microsoft Exchange Readme file 3

4 The following software is required for BlackBerry Enterprise Server Management (required if Microsoft Exchange 2000 is installed) to function: A database tool (MSDE, SQL 7.0, or SQL 2000) must be installed before, during, or after BlackBerry Enterprise Server Management installation, before you can use BlackBerry Enterprise Server Management In all installations Warning: To install BlackBerry User Administration, BlackBerry Enterprise Server Management must also be installed on the same computer. Note: BlackBerry Enterprise Server and Microsoft Exchange are not required on the same computer as BlackBerry User Administration. BlackBerry User Administration has the same system requirements but requires different permissions than the BlackBerry Enterprise Server. You should not have Microsoft Outlook installed on the computer on which you are installing the BlackBerry Enterprise Server. If Microsoft Outlook is present on the BlackBerry Enterprise Server computer, wireless calendar synchronization will not work because Microsoft Outlook s versions of CDO.dll and MAPI.dll files do not support wireless calendar synchronization. If Microsoft Outlook is opened on a BlackBerry Enterprise Server, it will attempt to overwrite the MAPI system. Therefore, Microsoft Outlook on a BlackBerry Enterprise Server is an unsupported configuration Adobe Acrobat Reader 5.0 (available from is required to read the BlackBerry Enterprise Server Software documentation that is provided in PDF format. Refer to the BlackBerry Enterprise Server for Microsoft Exchange Installation and Getting Started Guide for further details on the appropriate system requirements for your installation environment. Firewall configuration The BlackBerry Enterprise Server initiates outbound, bidirectional connections to the wireless network. To support BlackBerry in an environment with a firewall in place, you must configure the firewall to enable the computers running the BlackBerry Enterprise Server within the company to initiate TCP/IP connections to an outside server listening on port If you use a proxying firewall, the proxy must be transparent. 4 BlackBerry Enterprise Server for Microsoft Exchange Readme file

5 Note: A transparent proxy does NOT modify requests or responses through the proxy during proxy authentication and identification, whereas a non-transparent proxy (where the client specifies the hostname and port number of the proxy) IS used to modify requests or responses through the proxy. If you have a non-transparent proxy, the BlackBerry Enterprise Server can be configured to access an internal proxy address which is then translated externally to the SRP Host on port Please verify that your firewall is configured to accommodate these types of outbound-initiated connections bidirectionally. Preinstallation requirements The following procedures are required before you can begin installing BlackBerry Enterprise Server Software. 1. Installing and registering a CDO hotfix 2. Defining a service account and setting its permissions 3. Preparing to create a MAPI profile 4. Installing database software Installing and registering a CDO hotfix Note: The CDO.dll supplied with Microsoft Outlook does not enable wireless calendar synchronization. (BlackBerry Desktop Software 3.0, a European release, does not support wireless calendar synchronization.) You must install the CDO.dll hotfix (on the BlackBerry Enterprise Server service computer) and the correct administration tool (Microsoft Exchnage System Manager or Microsoft Exchange 5.5 Administrator) to have the correct CDO and MAPI versions. 1. Verify you are logged on to the BlackBerry Enterprise Server computer as the Administrator. 2. If Microsoft Outlook is currently installed, remove it. 3. If you have not already done so, copy the CDO.dll hotfix to C:/winnt/system32/. 4. Manually register the CDO.dll hotfix using one of the following methods: a) At the command prompt (C:/winnt/system32/), type the following: regsvr32 cdo.dll b) Select Start> Run. In the Run dialog box, in the Open field, type: regsvr32 cdo.dll BlackBerry Enterprise Server for Microsoft Exchange Readme file 5

6 Defining a service account and setting its permissions You must define an administration service account and mailbox. The administration service account acts as your BlackBerry Enterprise Server service account, and requires permissions. If you install BlackBerry Enterprise Server Management, Mobile Data Service, and BlackBerry User Administration, the service accounts for those tools also require permissions. You can use the same administration service account for multiple tools installed on the same computer. If you are installing with Microsoft Exchange 5.5 Your BlackBerry Enterprise Server service account requires the following Windows NT/2000 permissions: Log on locally with local permissions: (This is optional, but useful for troubleshooting - if you prefer, you can remove this after install). This permission should be set by default Log on as a service: This permission should be set automatically when you install BlackBerry Enterprise Server. Verify that it is set. AND the following Microsoft Exchange site permissions Service Account Admin. permissions on the Site container and Configuration container AND Local administrator permissions on the BlackBerry Enterprise Server service computer Your BlackBerry Enterprise Server Management service account requires the following Microsoft Exchange site permissions Service Account Admin. permissions on the Site container and Configuration container AND Local administrator permissions on the BlackBerry Enterprise Server service computer and the BlackBerry Enterprise Server Management computer (these might be the same computer) Note: The service account used by Mobile Data Service to access the database (the BlackBerrry Enterprise Server Management service account), requires read/write access on the database. Your BlackBerry User Administration service account requires the following Microsoft Exchange site permissions 6 BlackBerry Enterprise Server for Microsoft Exchange Readme file

7 Service Account Admin. permissions on the Site container and Configuration container AND Local administrator permissions on the BlackBerry Enterprise Server service computer and the BlackBerry Enterprise Server Management computer (these might be the same computer) If you are installing with Microsoft Exchange 2000 Your BlackBerry Enterprise Server service account requires the following Windows 2000 and Microsoft Exchange 2000 permissions: Log on locally with local permissions: (This is optional, but useful for troubleshooting - if you prefer, you can remove this after install). This permission should be set by default. Log on as a service: This permission should be set automatically when you install BlackBerry Enterprise Server. Verify that it is set. Local administrator permissions on the BlackBerry Enterprise Server service computer Microsoft Exchange View Only Administrator (minimum) access at the Administrative Groups level in Microsoft Exchange 2000 to be able to read from the Active Directory. Microsoft Exchange Administer Information store, set at the Mailbox store level or the Microsoft Exchange server level (to write information to the administration service account mailbox) Your BlackBerry Enterprise Server Management service account requires the following Windows 2000 and Microsoft Exchange 2000 permissions: Log on locally with local permissions: (This is optional, but useful for troubleshooting - if you prefer, you can remove this after install). This permission should be set by default Log on as a service: This permission should be set automatically when you install BlackBerry Enterprise Server. Verify that it is set. Local administrator permissions on the BlackBerry Enterprise Server service computer and the BlackBerry Enterprise Server Management computer (these might be the same computer) Microsoft Exchange View Only Administrator (minimum) access at the Administrative Groups level in Microsoft Exchange 2000 to be able to read from the Active Directory. Microsoft Exchange Administer Information store, set at the Mailbox store level or the Microsoft Exchange server level (to write information to the administration service account mailbox) BlackBerry Enterprise Server for Microsoft Exchange Readme file 7

8 Your BlackBerry User Administration service account requires the following Windows 2000 and Microsoft Exchange 2000 permissions: Log on as a service: This permission should be set automatically if you install BlackBerry Enterprise Server on the same computer as BlackBerry User Administration. Verify that it is set. Local administrator permissions on the BlackBerry Enterprise Server service computer and the BlackBerry Enterprise Server Management computer (these might be the same computer) Microsoft Exchange View Only Administrator (minimum) access at the Administrative Groups level in Microsoft Exchange 2000 to be able to read from the Active Directory. Receive as permissions within the Microsoft Exchange routing group Note: A user running the BlackBerry User Administration client does not need any permissions. The setting of these permissions is detailed in the BlackBerry Enterprise Server Software for Microsoft Exchange 2000 Installation and Getting Started Guide and the BlackBerry Enterprise Server for Microsoft Exchange 5.5 Installation and Getting Started Guide. Preparing to create a MAPI profile You must create a MAPI profile to be used by each of the service accounts you created, which may include a BlackBerry Enterprise Server service account, a BlackBerry Enterprise Server Management service account, and a BlackBerry User Administration service account. (The same account can be used for all of these tools.) You can create separate MAPI profiles for each tool, or you can use one MAPI profile for all tools. The MAPI profile(s) can point to the same BlackBerry Enterprise Server administration mailbox. The following procedure verifies that you will be able to create the MAPI profile(s) during the installation of the BlackBerry Enterprise Server, BlackBerry Enterprise Server Management, and BlackBerry User Administration. 1. Verify that the MAPI subsystem is initialized by opening either Microsoft Exchange 5.5 Administrator or Microsoft Exchange 2000 System Manager. 2. Open the Tools folder on the BlackBerry Enterprise Server Software CD. 3. Run the fixmapisvc.exe utility from the command prompt and specify the mapisvc.inf file as follows: "fixmapisvc.exe c:\winnt\system32\mapisvc.inf". A DOS screen will appear briefly onscreen. The mapisvc.inf file is automatically installed under C:/winnt/system32/. 8 BlackBerry Enterprise Server for Microsoft Exchange Readme file

9 Installing database software One of the following database tools must be installed if you want to host the BlackBerry Enterprise Server Management database on the BlackBerry Enterprise Server: MSDE, SQL 7.0, or SQL If you do not have a copy of SQL 7.0 or SQL 2000 you can obtain a copy of MSDE from Research In Motion (download MSDE.zip from: MSDE can also be installed directly from the Microsoft Office 2000 Developer CD-ROM. Refer to the BlackBerry Enterprise Server Software for Microsoft Exchange 2000 Installation and Getting Started Guide or the BlackBerry Enterprise Server for Microsoft Exchange 5.5 Installation and Getting Started Guide for details. Installing BlackBerry Enterprise Server 2.1 Service Pack 1 Warning: Before you install BlackBerry Enterprise Server, temporarily disable any "watchdog" agents (for example, BMC Patrol,NetIQ,Tivoli,or HP OpenManage) that are currently monitoring the BlackBerry Enterprise Server, before proceeding with the installation of this Service Pack. Typically, a "watchdog" agent is used to restart services that may stop during normal operation. If you are running a "watchdog" agent, and you do not disable it, it may restart the BlackBerry service without warning during the install process, causing unpredictable results. To perform an initial BlackBerry Enterprise Server install with Microsoft Exchange 5.5 or Microsoft Exchange 2000, the following tasks are required: 1. Complete preinstallation requirements: Installing and registering a CDO hotfix Defining a service account and setting its permissions Preparing to create a MAPI profile Installing database software 2. Installing the BlackBerry Enterprise Server Software 3. Post-installation procedures Installing the administration extensions (for Microsoft Exchange 5.5 only) Configuring the BlackBerry Enterprise Server Starting the BlackBerry Enterprise Server services Perform the steps in the order in which they appear. All of the steps are required unless otherwise stated. BlackBerry Enterprise Server for Microsoft Exchange Readme file 9

10 For further information on installing BlackBerry Enterprise Server Software, please see the BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide provided on your BlackBerry Enterprise Server Software installation CD (open Root_directory:\bes.pdf). Upgrading to BlackBerry Enterprise Server 2.1 Service Pack 1 If you are running BlackBerry Enterprise Server 1.6 or 2.0, you do not need to remove your current software to upgrade your BlackBerry Enterprise Server Software. Upgrading your BlackBerry Enterprise Server consists of the following tasks: 1. Upgrading your software 2. Restarting the BlackBerry Enterprise Server service (see Post-installation requirements) Upgrading your software To upgrade your software, complete the following steps: 1. Log on to the BlackBerry Enterprise Server target machine as the BlackBerry Enterprise Server service account or site services account (this account should have Local Administrator rights to the BlackBerry Enterprise Server). 2. If BESMonitor is running, stop it by double-clicking the BESMonitor icon in the Windows SysTray and clicking Exit. 3. If you are using Windows 2000: In the Start menu, select Programs> Administrative Tools> Services. Right-click BlackBerry Server and select Stop to stop the BlackBerry Server service. Right-click BES Alert and select Stop to stop the BlackBerry Server service. If you are using Windows NT: In the Start menu, select Settings> Control Panel. Double-click Services. Select BlackBerry Server and select Stop to stop the BlackBerry Server service. Select BES Alert and select Stop to stop the BlackBerry Server service. 4. If you have just removed Microsoft Outlook, install Microsoft Exchange 5.5 Service Pack 4 on the BlackBerry Enterprise Server (or reinstall if it is already present). 5. Before upgrading BlackBerry Enterprise Server, install the CDO.dll hotfix. Note: The CDO.dll supplied with Microsoft Outlook does not enable wireless calendar synchronization. (BlackBerry Desktop Software 3.0, a European release, does not support wireless calendar synchronization.) You must install the CDO.dll hotfix (on the BlackBerry Enterprise Server service computer) and the correct administration tool (Microsoft Exchnage System Manager or Microsoft Exchange 5.5 Administrator) to have the correct CDO and MAPI versions. 10 BlackBerry Enterprise Server for Microsoft Exchange Readme file

11 6. Manually register the CDO.dll hotfix using one of the following methods: a) At the command prompt (C:/winnt/system32/), type the following: regsvr32 cdo.dll b) Select Start > Run. In the Run dialog, in the Open field, type: regsvr32 cdo.dll 7. If Microsoft Outlook (97, 98, or 2000) is installed on the BlackBerry Enterprise Server, a warning message appears that Microsoft Outlook should be removed before proceeding with the BlackBerry Enterprise Server install. Remove Microsoft Outlook now. Note: If Microsoft Outlook is present on the BlackBerry Enterprise Server machine, wireless calendar synchronization will not work because Microsoft Outlook s versions of CDO and MAPI DLLs do not support wireless calendar synchronization. (BlackBerry Desktop Software 3.0, a European release, does not support wireless calendar synchronization.) If Microsoft Outlook is opened on a BlackBerry Enterprise Server, it will attempt to overwrite the MAPI system. Thus, Microsoft Outlook on a BlackBerry Enterprise Server is an unsupported configuration. 8. Insert the BlackBerry Enterprise Server Software CD into the CD-ROM drive of the computer that will run BlackBerry Enterprise Server. In the root directory of the CD-ROM drive, run Setup.exe. The first screen of the upgrade InstallShield Wizard appears. For further information on installing BlackBerry Enterprise Server Software, please see the BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide provided on your BlackBerry Enterprise Server Software installation CD (open Root_directory:\bes.pdf). Installing with Microsoft Small Business Server Warning: You can install MSDE, SQL 7.0 or SQL 2000 manually or, when you install BlackBerry Enterprise Server Management, if you do not have MSDE installed, the InstallShield Wizard will offer to install it at that time. However, when installing the BlackBerry Enterprise Server on a Microsoft Small Business Server (MSBS) 2000 system, the MSDE software that ships with the product will not install and returns no error messages. In this situation you can use one of the following two solutions. Solution 1 1. Install the MSDE 2000 that ships with MSBS This software can be found on CD 2 in the \SQL2000\MSDE directory. 2. Run setup.exe SECURITYMODE=SQL. You can now install the BlackBerry Enterprise Server Management Software. This will allow the software to correctly create the database for the BlackBerry Enterprise Server Management. BlackBerry Enterprise Server for Microsoft Exchange Readme file 11

12 Details By default, when run on the Microsoft Windows NT 4.0 or Microsoft Windows 2000 operating system, the Desktop Engine Setup configures the installed instance of Microsoft SQL Server to use Windows Authentication, and places the Windows local administrator's group in the SQL Server sysadmin fixed server role. When running Desktop Engine Setup on the Windows NT 4.0 or Windows 2000 operating system, you can specify a SECURITYMODE=SQL parameter to have the installed instance configured to use SQL Server Authentication with a null sa password. If the MSDE 2000 software has been installed previously, the Security model can be changed by editing the following registry key: HKLM\Software\Microsoft\MSSqlserver\MSSqlServer\LoginMode The default for this key is "1" to enable integrated security. Changing this key to "2" will change the server security setting to "mixed" and allow the BlackBerry Enterprise Server to create the database. Solution 2 If the MSDE software has already been installed and the BlackBerry Enterprise Server Software setup has been run, the database can be recreated following these steps: 1. After setting the security mode as specified above, open the Createdb.sql file located in \Program Files\Research in Motion\BlackBerry Enterprise Server Management\Database\. 2. This file specifies c:\mssql7\data\, as the default path for the database data directory. 3. This has to be changed to: C:\Program Files\Microsoft SQL Server\MSSQL\data\. 4. Once the file has been modified, open a command prompt and change to the \Program Files\Research in Motion\BlackBerry Enterprise Server Management\Database\ directory. 5. Run Createdb.exe from the command line. Once this has completed you will receive the following message: Database setup complete. Check the setup.txt for any sql messages. You can now install the BlackBerry Enterprise Server as you would on any Microsoft Exchange 2000 system. Details The setup.txt file should look like this: Starting the database creation script Creating the database now The CREATE DATABASE process is allocating 1.00 MB on disk 'BESMgmt'. The CREATE DATABASE process is allocating 1.00 MB on disk 'BESMgmtLog'. Creating the tables 12 BlackBerry Enterprise Server for Microsoft Exchange Readme file

13 Adding error messages to the database Creating the stored procedures in the database Finished setting up the stored procedures Post-installation requirements Procedures to be completed after you have installed the BlackBerry Enterprise Server Software include: Installing the administration extensions (optional, for Microsoft Exchange 5.5 only) Configuring the BlackBerry Enterprise Server Starting the BlackBerry Enterprise Server services You should perform these steps in the order in which they appear in this document. All of the steps are required unless otherwise stated. Installing the administration extensions (optional) Note: You can choose to install the administration extensions after the BlackBerry Enterprise Server installation. You need only complete this procedure if you are using Microsoft Exchange Administrator 5.5 and you did not install the extensions using the BlackBerry Enterprise Server InstallShield Wizard. Before you can administer the BlackBerry Enterprise Server in a Microsoft Exchange 5.5 environment with Microsoft Exchange Administrator 5.5 installed, you must install the BlackBerry Enterprise Server extensions for Microsoft Exchange Administrator. This step needs to be performed once in a single Microsoft Exchange site. After the administration extensions are installed, Microsoft Exchange automatically propagates the extensions to every Microsoft Exchange Server in the site. To install the administration extensions, complete the following steps: 1. Log in to the BlackBerry Enterprise Server computer as the BlackBerry Enterprise Server service account. 2. Ensure that Write permission is assigned to the Add-Ins shared folder on the Microsoft Exchange Server. 3. On the Start menu, select Programs > BlackBerry Enterprise Server > Install Administration Extensions. The Exchange Server Information dialog opens. By default, the name of the home Microsoft Exchange Server, on which you will install the BlackBerry Enterprise Server administration extensions, should appear in the Exchange Server Information dialog box. 4. If the server name does not appear, type the NetBIOS name (the first part of a server name, for example, Server1, where the full server name is Server1/Server/BlackBerry), also known as the common name, of the Microsoft BlackBerry Enterprise Server for Microsoft Exchange Readme file 13

14 Exchange Server onto which you want to install the extensions, and then click OK. The extensions are installed to the specified Microsoft Exchange Server. Microsoft Exchange will propagate the extensions through every Microsoft Exchange Server in the site. If you choose to install upgraded extensions at a later date or remove the extensions, you should specify this Microsoft Exchange Server during the installation or removal. Note: The users BlackBerry handheld devices must have BlackBerry Desktop Software version 2.1 (version 3.1 in Europe) installed for wireless calendar synchronization to work. BlackBerry Desktop Software 3.0 (European release) does not support wireless calendar synchronization. Once you have upgraded the BlackBerry Enterprise Server to version 2.1, all users must synchronize their BlackBerrys to have access to this functionality. Configuring the BlackBerry Enterprise Server After you install the BlackBerry Enterprise Server files and the corresponding Microsoft Exchange administration software, you must configure the BlackBerry Enterprise Server. If you are using Microsoft Exchange 5.5: a) In the Microsoft Exchange Administrator 5.5 window, select the Configuration container. b) Double-click the BlackBerry Servers object to open the BlackBerry Servers Properties window. c) Click Add Server to open the BlackBerry Server System Info window. OR If you are using Microsoft Exchange 2000: a) In the BlackBerry Enterprise Server Management (MMC Snap-in) interface, right-click the routing group. b) Select New BlackBerry Server. The remaining steps are the same in both Microsoft Exchange Administrator and BlackBerry Enterprise Server Management. 1. In the Server Name field, type the server name that you provided during the BlackBerry Enterprise Server files installation. 2. In the SRP Identifier and SRP Authentication Key fields, type the appropriate information provided on the installation CD label. This information is unique to each host license. If host routing information was also provided on the installation CD label, in the Host Routing Info field, define the necessary information to connect to the mobile network. Warning: You should only define values in this field if values are provided with the installation material. If you define incorrect values in this field, connection to the mobile network will not be possible. 14 BlackBerry Enterprise Server for Microsoft Exchange Readme file

15 3. In the Admin Mailbox field, click Select Mailbox to locate the mailbox that you set up for BlackBerry Enterprise Server administration (or type a name and click Check Name to verify it). 4. Once you have completed all of the fields, click OK to close the BlackBerry Enterprise Server System Info window. 5. If you are using Microsoft Exchange Administrator 5.5, click OK to close the BlackBerry Servers Properties window. Repeat the procedure for additional BlackBerry Enterprise Servers. For each server added, you must install the BlackBerry Enterprise Server files on the corresponding computer. To prevent loss of service, please ensure that the SRP identifier and authentication keys are unique for each BlackBerry Enterprise Server. Starting the BlackBerry Enterprise Server service The services are installed as automatic services, but must be manually started after the installation or upgrade. 1. From the Start button, select Settings> Control Panel to open the Control Panel window. 2. Click Services to open the Services window. 3. Select the BlackBerry Server item. Click Startup... to start the BlackBerry Enterprise Server service. Verify that the BlackBerry Enterprise Server service account name appears in the Account field. Change the service startup to Automatic and click OK. Click Start to start the BlackBerry Server service. 4. Select the BESAlert item, and click Start to start the BESAlert service. 5. Click Close to return to the Control Panel window. Now that you ve set up the appropriate accounts, installed the executables and the extensions and created a BlackBerry Enterprise Server, you are ready to use the server and its tools. Removing BlackBerry Enterprise Server Software Removing BlackBerry Enterprise Server administration extensions If you want to remove the BlackBerry Enterprise Server administration extensions, you must do so BEFORE you remove the BlackBerry Enterprise Server Software. Note: You should only remove the extensions if no BlackBerry Enterprise Servers are needed within the Microsoft Exchange site. Performing this step results in the removal of all defined BlackBerry Enterprise Servers from the site configuration. BlackBerry Enterprise Server for Microsoft Exchange Readme file 15

16 To remove the BlackBerry Enterprise Server administration extensions, while logged on as BESAdmin, on the Start menu, select BlackBerry Enterprise Server > Uninstall Administration Extensions. Removing BlackBerry Enterprise Server Software Note: This procedure does not remove the BlackBerry Enterprise Server administration extensions from Microsoft Exchange. If you want to remove the administration extensions, you must do so BEFORE you remove the BlackBerry Enterprise Server Software. To remove BlackBerry Enterprise Server Software, complete the following steps: 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry Enterprise Server and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. Removing BlackBerry Enterprise Server Management (MMC Snap-in) Software To remove BlackBerry Enterprise Server Management (MMC Snap-in) Software, complete the following steps: Note: Removing BlackBerry Enterprise Server Management does not automatically remove MSDE or the BlackBerry Enterprise Server Management database. They must be removed individually. 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry Enterprise Server Management and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. Removing BlackBerry User Administration Software To remove BlackBerry User Administration Software, complete the following steps: 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry User Administration and click Add/Remove. 16 BlackBerry Enterprise Server for Microsoft Exchange Readme file

17 4. Click OK to confirm that you want to remove the application and all of its components. About the BlackBerry Enterprise Server The BlackBerry Enterprise Server consolidates the operation of individual desktop redirectors into a server that the system administrators can monitor and control. The server supports laptop users and enables PC users to turn off their computers at the end of the day. System administrators manage the centralized administration and control of mobile , and users can continue to configure redirection options using the BlackBerry Desktop Software on their PCs. For administrative procedures, refer to the BlackBerry Enterprise Server Installation and Getting Started Guide and online Help. About the administration software BlackBerry Enterprise Server can be administered by one of two management tools, depending on whether you are installing in a Microsoft Exchange 5.5 or Microsoft Exchange 2000 environment, or in a mixed environment, where a Microsoft Exchange 2000 server is added to an existing Microsoft Exchange 5.5 environment. BlackBerry Enterprise Server administration extensions for Microsoft Exchange Administrator 5.5 To administer the BlackBerry Enterprise Server in a Microsoft Exchange 5.5 or mixed environment, with Microsoft Exchange Administrator 5.5 installed, you must install the BlackBerry Enterprise Server extensions for Microsoft Exchange Administrator 5.5 to a server on the target Microsoft Exchange site. This step only needs to be performed once in a single Microsoft Exchange site. After they are installed, Microsoft Exchange automatically propagates the extensions to every Microsoft Exchange Server in the site. BlackBerry Enterprise Server Management (MMC Snap-in) To administer BlackBerry Enterprise Server(s) in a native Microsoft Exchange 2000 or mixed (Microsoft Exchange 2000 and Microsoft Exchange 5.5) environment, you must install BlackBerry Enterprise Server Management (MMC Snap-in) Software. BlackBerry Enterprise Server Management functions as a snap-in to the Microsoft Management Console. From the BlackBerry Enterprise Server Management (MMC Snap-in) console, you can administrate users at the server-level and mailbox-level. The BlackBerry Enterprise Server Management Software includes an MSDE or SQL database (to store data BlackBerry Enterprise Server for Microsoft Exchange Readme file 17

18 Package contents relevant to the BlackBerry Enterprise Server(s) and administration mailboxes), and the BlackBerry Enterprise Server Management (MMC Snap-in) console (the interface that allows administration of the BlackBerry Enterprise Server(s) and its users). Your BlackBerry Enterprise Server Software package should contain the following items: BlackBerry Enterprise Server Software and additional tools BlackBerryServer.exe BESMonitor.exe BESAlert.exe Add-Ins\BBMailboxExt\i386\BB MailboxExt.dll Add-Ins\BBMailboxExt\i386\BB ServerExt.dll Policy.inf file ITPolicy.exe Keyword.txt WinBBAdminInstall.exe dbghelp.dll C:\WINNT\System32\BESPerfInf o.dll Description This program redirects from the user's Microsoft Exchange mailbox to the BlackBerry handheld This program shows you the current status of the BlackBerry Enterprise Server running on the computer This program monitors the Windows NT Event Log and can be configured to send notification to defined users when specified event levels are logged This file is used only in a Microsoft Exchange 5.5 environment; it adds the BlackBerry tab to mailbox properties for all recipients within the site that contains the selected server This file is used only in a Microsoft Exchange 5.5 environment; it adds a BlackBerry Servers object in the Configuration branch of the site that contains the selected server This file allows IT managers to change the default settings for users desktop software This file is used in conjunction with the policy.inf file to generate a scrambled policy.bin file that is used to configure users' desktop software default settings This file lists all of the policy.inf keys This file supports installing and removing the extensions from the Start menu This.dll file is a helper file for debug logging This.dll file enables administrators to view dynamic Global Statistics 18 BlackBerry Enterprise Server for Microsoft Exchange Readme file

19 BlackBerry Enterprise Server Software and additional tools C:\Program Files\Research In Motion\BlackBerryEnterprise Server\BlackBerryServerSNMP Agent.dll BESManMMC.msc createdb.exe MMCProfile.exe Description This.dll file enables administrators to view dynamic Global Statistics This BlackBerry Enterprise Server Management (MMC Snap-in) Software is used to administer the BlackBerry Enterprise Server This program creates the BlackBerry Enterprise Server Management (MMC Snap-in) database; the database can also be created during the installation of the BlackBerry Enterprise Server Management Software This program is used to create/edit the BlackBerry Enterprise Server Management service account s MAPI Profile; the profile can also be created during installation of the BlackBerry Enterprise Server Management Software Utilities BESProfile.exe BBUserAdminClient.exe BBUserAdminService.exe BBPerfMonInstall.exe BBSRPTest.exe FBUpdate.exe Description This GUI program enables you to edit the MAPI profile being used by the BlackBerry Enterprise Server This program enables administrators to add, delete, or list users on a specified BlackBerry Enterprise Server This service executes the requests made by the BBUserAdminClient This utility repairs the installation of the BlackBerry Enterprise Server Performance Monitor.dll file This utility tests the SRP connection to the wireless network This utility is a helper program used by the BlackBerry Enterprise Server to force updates to Microsoft Outlook free/busy information BlackBerry Enterprise Server for Microsoft Exchange Readme file 19

20 Utilities HandheldCleanup.exe IEMSTest.exe fixmapisvc.exe Description This utility enables administrators to retrieve and update configuration for individual BlackBerry Enterprise Server users as well as the configuration information for each BlackBerry Enterprise Server This utility tests the permission requirements for a BlackBerry Enterprise Server This utility should be run before creating a new MAPI Profile when the MAPI Profile cannot be found If any of these components are missing, contact technical support at support@blackberry.net (US and Canada) or (US and Canada) or your point of purchase of your license for BlackBerry Enterprise Server Software (Europe only). 20 BlackBerry Enterprise Server for Microsoft Exchange Readme file

21 Installation Documentation Title BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide BlackBerry Enterprise Server Management (MMC Snap-in) Software for Microsoft Exchange 2000 Installation and Getting Started Guide BlackBerry Enterprise Server for a Clustered Environment Installation and Getting Started Guide Location on installation CD Root_directory:\bes.pdf Root_directory:\BESManMMC\mmc_snap-in.pdf Root_directory:\Cluster\BES_cluster.pdf Administration Documentation Title BlackBerry Enterprise Server Software for Microsoft Exchange 5.5 Administration and Getting Started Guide BlackBerry Enterprise Server Management (MMC Snap-in) Software for Microsoft Exchange 2000 Administration and Getting Started Guide BlackBerry User Administration Installation and Getting Started Guide BlackBerry Enterprise Server for a Clustered Environment Installation and Getting Started Guide Location on installation CD Root_directory:\docs\bes_admin_with_exchange5.5. pdf Root_directory:\docs\bes_admin_with_mmc.pdf Root_directory:\BBUserAdmin\BBUserAdmin.pdf Root_directory:\Cluster\BES_cluster.pdf If any of these components are missing, contact technical support at support@blackberry.net (US and Canada) or (US and Canada) or your point of purchase of your license for BlackBerry Enterprise Server Software (Europe only). BlackBerry Enterprise Server for Microsoft Exchange Readme file 21

22 For technical support your question to for a prompt response go to 24-hour Technical Support: +1(877) (U.S. and Canada only) contact your point of purchase for your licence to BlackBerry Enterprise Server Software (Europe only) Note: This document is provided for informational purposes only, and does not constitute a binding legal document. RIM assumes no responsibility for any typographical, technical or other inaccuracies in this document, and makes no warranties, express or implied, with respect to the content of this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. IN NO EVENT SHALL RIM BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS DOCUMENT, INCLUDING WITHOUT LIMITATION, RELIANCE ON THE INFORMATION PRESENTED, LOST PROFITS OR BUSINESS INTERRUPTION, EVEN IF RIM WAS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any software that is provided with this document will be governed by the terms and conditions of the RIM software license provided to you with either your RIM wireless handheld or the RIM BlackBerry Enterprise Server Software, as applicable, and, by using the software provided with this document, you agree to be bound by such terms. Warning: This document is for the use of licensed users only. Any unauthorized copying, distribution or disclosure of information is a violation of copyright laws. No reproduction in whole or in part of this document may be made without express written consent of RIM Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected', the envelope in motion symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered or pending in various countries around the world. Please visit for a current listing of applicable patents. Note: These files are considered pre-release because they have received only minimal software quality assurance. If you decide to use the files in this release, you should retest your entire application. Although these files are considered an interim patch, they are deployable and supported. By applying this release, you agree to upgrade and apply the next generally available public release. Part No: PDF BlackBerry Enterprise Server for Microsoft Exchange Readme file