Operating Manual. OnDemand3D Server. and OnDemand3D Server Management Studio. OnDemand3D Project Viewer

Transcription

1 Operating Manual OnDemand3D Server OnDemand3D Server Management Studio and OnDemand3D Project Viewer Copyright 2015 Cybermed Inc. All rights reserved. 1

2 TABLE OF CONTENTS 1 Introduction Requirements System Requirements Pre-installation Requirements Cybermed License Manager Introduction HASP License Activation Serial License Activation OnDemand3D Server Installation Configuration of OnDemand3D Server C-MOVE Configurations Start/Stop Server Operations OnDemand3D Server Management Studio Installation Layout [Basic] Menu [Management] Menu [Maintenance] Menu [Operation] Menu Check [License] OnDemand3D Project Viewer

3 6.1 Installation Operations Appendix A: Uninstalling OnDemand3D Appendix B: Troubleshooting & Contact Us B.1 FAQs B.2 Contact Us

4 1 Introduction A great storage solution for imaging centers and dental clinics with CBCT equipment, OnDemand3D Server allows users to manage and store DICOM data in a centralized server and eliminates the duplication of data on multiple workstations. OnDemand3D Server OnDemand3D Server handles the storage and streaming of DICOM data to the OnDemand3D client. With JPEG2000 image format, it provides a way to efficiently store data and stream at incredible speed. OnDemand3D Server is capable of storing and streaming data in its original form or converting it to JPEG2000, which can compress data up to 1/20th of its original size. This process increases storage efficiency and greatly reduces loading time. Access is not limited to OnDemand3D clients. Users will be able to access OnDemand3D Server through other DICOM viewers with PACS communication capabilities. Compressed DICOM data will be automatically decompressed when data is retrieved by a DICOM viewer other than an OnDemand3D client. OnDemand3D Server Management Studio As its name suggests, OnDemand3D Server Management Studio is the instrument provided to users for the management and configuration of OnDemand3D Server settings, such as DICOM management, user accounts, roles and DICOM SCP settings. OnDemand3D Project Viewer The OnDemand3D Project Viewer is a wallet-friendly option offered to be used in conjunction with either OnDemand3D Dental or OnDemand3D App. Any project files created and saved to the OnDemand3D Server can be opened and operated on with a Project Viewer. Project Viewers do not have the DBM module and hence, do not have their own database, but are otherwise fully functional. 4

5 2 Requirements 2.1 System Requirements CPU Memory HDD Video OS Accessibility Rights Needed ETC 2GHz dual core or higher 2GB (4GB recommended) 1GB of available space required on installation drive (250GB or more space is recommended for DICOM data) 1280X1024 with AMD/nVIDIA VGA, or higher resolution Microsoft Windows Server 2003 (R2) Microsoft Windows Server 2008 (R2) Microsoft Windows XP Professional (SP3) Microsoft Windows Vista (SP2) Business/Ultimate 32bit/64bit Microsoft Windows 7 Professional/Ultimate (SP1) 32bit/64bit [Admin] account with full administration rights Microsoft SQL Server 2005/2008/2012 (Express) 2.2 Pre-installation Requirements Before installing OnDemand3D Server and Server Management Studio, please install Microsoft SQL Server and the latest HASP key driver (if the user's key is a dongle type). After installation, please also make sure to reboot the system for the changes to take effect. To check if any of the requirements below are already installed, please go to [Control Panel] - [Programs] - [Programs and Features] Fig. 1 Both.NET Framework and Microsoft SQL Server have been previously installed 5

6 Microsoft SQL Server (Express) OnDemand3D Server supports Microsoft SQL Server 2005/2008/2012 and Microsoft SQL Server 2005/2008/2012 Express. If none of the previously mentioned are pre-installed on the workstation, please make sure to install any one option before proceeding. The download links can be found on our website at More specifically, please go to our website at click on [Resources] and go to [Utilities] for downloads. HASP Key Driver For users who are using a HASP/dongle key, if the latest HASP key driver is not already installed, please also make sure to go to the previously mentioned webpage at and download the [Sentinel HASP Driver] to install. HASP/dongle keys will not function properly without this driver installed. If the workstation is still not recognizing the key, please go to [services.msc] and [Restart] any services that contain the words [Sentinel] or [HASP]..NET Framework Please check if.net Framework service pack 3.5 or later has been installed. If not, please make sure to visit our website at to download and install before proceeding. 6

7 3 Cybermed License Manager [Cybermed License Manager] is used to register and manage software licenses (HASP, Serial, etc.) and store license information. When OnDemand3D is first installed, [License Manager] will run automatically. To access [License Manager] manually, use either of the two methods below. 1. Go to [OnDemand3D Server Configuration] -> [License] and click on [License Manager]. 2. Go to [Start menu] -> [OnDemand3DServer] -> [Cybermed License Manager] as shown below. Fig. 2 Access [Cybermed License Manager] 3.1 Introduction When the user runs [License Manager], it searches for license information previously used on the workstation and displays key type, status (enabled/disabled), key number and expiration date information. If a license is missing, try refreshing with the icon provided. Fig. 3 Two licenses each for Project Viewer and OnDemand3D Server found on HASP NET key. Information. For information on any of the licenses, simply double-click and the modules contained in the license will be displayed along with an option to set it as the default license key. 7

8 Fig. 4 Double-click to view information on expiration, licensed modules, user list and count Function Description Click to [Refresh] contents. To use a license on a different computer, please [Return] the license to the server first and then re-activate the license from another computer If license [Status] shows 'Broken' and/or in case of corruption, press [Repair] to repair the license. Use to 'Upgrade' license information. Click to set the selected license as the default for the software. It is highly recommended to set a default key, as it will shorten booting time. For the changes, to take effect, a re-boot of OnDemand3D is necessary HASP License Activation Please plug in HASP/dongle key into the workstation and press. It might take a few seconds for the driver to be installed and for the software to recognize the license. The process is the same for both single workstation and network licenses. For initial troubleshooting, please make sure to update to the latest HASP driver available. To download, please visit the [Resources] section on our website at If problems with license recognition persist, please go to [services.msc] and restart any services in the list with names that contain either [Sentinel] or [HASP]. 3.3 Serial License Activation Click to activate a new serial key. The following dialog will pop up. 8

9 Fig. 5 Select between a workstation or a network license All licenses will require the user to input contact information, which will later help us in delivering timely after sales support. Fig. 6 Please input true user information Workstation Licenses Users who have workstation licenses will be able to access OnDemand3D on a single workstation only. The user has the option to choose either offline or online activation as shown below. Fig. 7 Online activation is simpler and the recommended method Online Activation Input key into the [License Activation] window, and press [Activate]. 9

10 Fig. 8 Enter key that was provided at the time of purchase Offline Activation For workstations that do not always have access to the Internet, OnDemand3D offers offline activation with the following three-step method. Step 1. Enter the key provided at time of purchase into the field and press [Collect Info]. Save the requestxml file, which will need to be registered on the activation site. Fig. 9 Save the requestxml file onto a portable disk or remote server for access from another workstation with an Internet connection. Step 2. Go to or click the shortcut file provided with the XML file as shown below, and upload the requestxml file to register the license and download the responsexml file, which will be provided in return. Fig. 10 An internet shortcut to the activation website is included along with the requestxml file 10

11 Fig. 11 Once on the website, [Choose File] and [Submit] Step 3. Process the responsexml file using [Cybermed License Manager] on the workstation to finish activation. Fig. 12 Press [Update] and choose file to process Network Licenses Activating network licenses will require the user to input the [Local license server address], as shown below. Please input the IP address of the local license server, which is the workstation that currently has the network license activated. Fig. 13 Connect to the local license server to activate network license After activation, close [Cybermed License Manager] and run OnDemand3D. [Cybermed License Manager] only has to be run whenever a new key needs to be activated. 11

12 4 OnDemand3D Server OnDemand3D Server handles the storage and streaming of DICOM data to the OnDemand3D client. With JPEG2000 image format, it provides a way to efficiently store data and stream at incredible speed. OnDemand3D Server is capable of storing and streaming data in its original form or converting it to JPEG2000, which can compress data up to 1/20th of its original size. This process increases storage efficiency and greatly reduces loading time. Access is not limited to OnDemand3D clients. Users will be able to access OnDemand3D Server through other DICOM viewers with PACS communication capabilities. Compressed DICOM data will be automatically decompressed when data is retrieved by a DICOM viewer other than an OnDemand3D client. 4.1 Installation Please follow the instructions below to proceed with installation. Step 1: Double click on the Setup.exe file in the Setup folder. Step 2: Follow the steps in [Install Shield Wizard] and click [Next] to proceed, as shown in Fig. 14. Fig. 14 The OnDemand3D Installation Wizard will guide users through the process of installation Please do not close this window during the installation process. Step 3: During installation, the Server Configuration window will appear for the user to set the environment. For further instructions, please see page

13 Fig. 15 [Data Storage] configurations Step 4: Finish installation and check if OnDemand3D Server has been added to NT services. NT Service is a technology provided by Microsoft Windows that ensures that the program will run even without the workstation having to be logged onto. By registering OnDemand3D Server as an NT Service, it will start automatically when the server PC is booted without the user having to log in. Confirm registration by going to [Start] [Control Panel] [Administrative Tools] [Services] or by typing [services.msc] into the [Search] box. Fig. 16 Look for [OnDemand3D Server] in [Services] to confirm 13

14 Fig. 17 Double-click on [OnDemand3D Server] in [services.mcs] and make sure the [Startup Type] is set as [Automatic]. Users will also find additional options for starting and stopping the service. 4.2 Configuration of OnDemand3D Server To configure OnDemand3D Server, launch [Start] [All Programs] [OnDemand3D Server] [Configure OnDemand3D Server], as shown below. Fig. 18 Select to start the configuration process 14

15 Step 1: Set configuration settings for [Data Storage] Fig. 19 Set storage path, backup path and etc. Function Data Storage Description Configure the data path for OnDemand3D Server to store DICOM files. Local folder or Network path (e.g. \\MyServer\Share\Data\) can be used for [Data Storage]. If authorization is required to access Network path, enter user name and password. If authorization is not required, leave it blank. Backup If Backup path is setup, deleted DICOM files will be moved to this backup folder. Please note that using backup path will slow down the deletion process. Database OnDemand3D Server utilizes Microsoft SQL Server (Express) as the Database server. If Microsoft SQL Server (Express) is installed on the same workstation that OnDemand3D Server is installed on, please check [Default Database (MS- SQL 2005 Express)]. If Microsoft SQL Server (Express) is installed on a different workstation, please disable the checkbox and click the setup the remote Database Server. button and Compression Constraint Please set up compression constraints. 15

16 Step 2: Go to the [OnDemand3D Server] tab for setting up the communication environment. Fig. 20 Server communication settings Function Listening Port Description The port number used by OnDemand3D Server for communication. Default value is as shown, Time Out (mins) Set [Time Out] options. The default value is 30. Redirection Server Approve access from a different server. NT Service NT Service information. [Open Log Folder] See OnDemand3D log files (see below). Fig. 21 Press [Open Log Folder] for log files 16

17 Step 3: Continue on to the [DICOM SCP] tab for DICOM communication settings. Fig. 22 [DICOM SCP] communication settings Function AE - Title Description Set [AE-Title] to be used for DICOM SCP (PACS) communication. Listening Port Configure [Listening Port] to be used for DICOM SCP communication. DICOM Command DICOM Server List Select DICOM commands to be used. Please [Add] any SCU or client information to be used for SCP communication, as shown below. Please see section 4.3 C-Move Configurations for additional settings required on OnDemand3D App/Dental. Fig. 23 Press [Add] and input required information to add [DICOM Server] Please restart OnDemand3D Server in case the [DICOM Server List] was altered. 17

18 Step 4: Check for license information if needed by going to the [License] tab. Fig. 24 Press [License Manager] to access [Cybermed License Manager] 4.3 C-MOVE Configurations When registering a Remote PACS Server that supports C-MOVE, please go to the DBM module on either OnDemand3D App or Dental and right-click on [Remote PACS Server] in the [Data Source] section to add new server information. Make sure to select [C-MOVE] in the [Retrieve Method] section as shown below. Fig. 25 Enter relevant information into fields. 18

19 [OnDemand3D Environment Settings] will also need to be changed, as shown below. Step 1: Go to [Start Menu] -> [All Programs] - [OnDemand3D APP/Dental] -> [Configure OnDemand3D APP/Dental] and click on [DICOM Settings] on the configuration window. Step 2: Select [On] in the [DICOM SCP] section and enter relevant information into the [Network Settings] fields such as [AE Title] and [Port Number]. (The remaining settings can be left alone.) Fig. 26 [OnDemand3D Environment Settings] window Step 3: Click [OK] to apply. Please make sure the DICOM Server [AE Title] and [Port Number] in Fig. 26 and Fig. 23 (outlined in red) match, while the DICOM SCP [AE Title] and [Port Number] in Fig. 25 and Fig. 22 (outlined in blue) should also be matching each other. Port Settings When OnDemand3D App or Dental and OnDemand3D Server are installed on the same workstation, please make sure the port numbers used differ for [DICOM SCP] and [Server] communication (as demonstrated in the sample images in this section). 4.4 Start/Stop Server Operations To start or stop server operations, please go to [Services], as previously shown, and double click on [OnDemand3D Server]. 19

20 Fig. 27 Check status and start or stop whenever necessary 20

21 5 OnDemand3D Server Management Studio As its name suggests, OnDemand3D Server Management Studio is the instrument provided to users for the management and maintenance of OnDemand3D Server, such as DICOM management, user accounts, and user roles. Since it can remotely access OnDemand3D Server, OnDemand3D Server Management Studio does not have to be installed on the same workstation. 5.1 Installation Please follow the instructions below to proceed with installation. Step 1: Double click on the Setup.exe file in the Setup folder. Step 2: Follow the steps in [Install Shield Wizard] and click [Next] to proceed as shown in Fig. 28. Fig. 28 The OnDemand3D Installation Wizard will guide users through the process of installation Step 3: After the installation is complete, press [Close] to exit the wizard. 5.2 Layout As shown below, the Server Management Studio consists of a number of menu options for the management, configuration and maintenance of OnDemand3D Server. 21

22 Fig. 29 OnDemand3D Server Management Studio layout Fig. 30 A close-up of the provided menus (See explanations provided in the table below) Menu Name Description Basic Connect Connect to Server (B) View server information of the currently Server Information connected Server Disconnect Disconnect from Server Server List Shows list of Servers Exit Close the Server Management Studio program Management DICOM Manage DICOM data (M) User Manage User data Role Manage User Role and Permission Report Template Manage Report Templates Maintenance View Log View the Server log (A) Backup Backup the Server data Restore Restore the Server data Operation Start Server Start Server (O) Stop Server Stop Server Restart Server Restart the Server Server Configuration Adjust the Server Configuration properties License Retrieve the HASP Key information of the Check License (L) currently connected server 22

23 Icon Description Connect to [OnDemand3D Server] Disconnect from [OnDemand3D Server] Manage Server list Manage DICOM data Manage user information such as role assignment, user name, etc Manage user role definitions Manage Report template data 5.3 [Basic] Menu Connecting to the Server Before starting any kind of server administration and management, the user will have to connect to OnDemand3D Server first. Go to the [Basic] menu and select [Connect] or simply press on the icon to make a connection. Fig. 31 Input server access information. Use [localhost] as the [Server Address] when OnDemand3D Server is installed on the same workstation. If not, please input the IP address of the workstation that is currently acting as the server. 23

24 In case the user logs in to more than one server regularly, users will be able to create profiles for them using the [Server List] icon. Once entered into profiles, the login information will not be required anymore. Go to, input server information and press to add to the server list. Fig. 32 Add any number of servers to the list for easier access Fig. 33 When the server profile is selected, all remaining information will be input automatically. Server Information After a connection has been made, users will see a screen on current server information, as shown below. The information displayed includes basic server, management, status, backup and operation information. To manually access information, go to the [Basic] menu and select [Server Information]. 24

25 Fig. 34 Check server information by going to [Server Information] 5.4 [Management] Menu The [Management] menu on OnDemand3D Server Management Studio includes the following: [DICOM], [User], [Role] and [Report]. DICOM Management The user will be able to view all DICOM data stored on the currently connected server by clicking on the icon, shown above, or going to the [Management] menu and selecting [DICOM]. 25

26 Fig. 35 [DICOM Management] layout Fig. 36 [DICOM Management] tools section close-up Tool Description Import DICOM stored on the workstation. On the [DICOM Import Information] dialog, press and select data to import. Fig. 37 window Select DICOM folder to import using the [Browse for Folder] Assign DICOM data to specific users Delete DICOM data from server 26

27 User Management Click on the icon, shown above, or go to the [Management] menu and pick [User] to manage user role assignment. Fig. 38 Double-click on any user to edit information such as username, password, and user role. Click to add more users. Role Management Click on the icon, shown above, or go to the [Management] menu and pick [Role] to manage role definitions, as shown below. 27

28 Fig. 39 Click Double click on any role to edit permissions. to add more roles. Template Management For report template management, please go to the [Management] menu and pick [Report] or click on the icon shown above. Report templates can be created with [X-Report Template Designer] from OnDemand3D App or OnDemand3D Dental. Fig. 40 Click [Add] to upload template XFM files 28

29 5.5 [Maintenance] Menu OnDemand3D Server Management Studio allows for general maintenance such as server data backup settings and viewing log information. [View Log] Information Go to the [Maintenance] menu and choose [View Log] to view server log information. Click on a desired date, as shown below, and the user will be able to view logs that include information on backup, restore and general server operations. Fig. 41 Easily search through log entries Enter keywords into the [Search] box, shown in red above, and see results in the sidebar. The user will be able to click on the results one by one and be automatically directed to the log entry in question. [Backup] Settings To configure server backup settings, please go to the [Maintenance] menu and pick [Backup] to see screen below. 29

30 Fig. 42 Set backup path and schedule regular backups [Restore] Server Data This function allows user to restore server data from the data that was backed up. process will take longer than backup. Usually this Fig. 43 Click [Restore Now] to start the process. 5.6 [Operation] Menu To start or stop server operations, please go to [Operation] and choose desired command. configurations can also be accessed from this menu by clicking on [Server Configuration]. Server Server Configurations Adjustable settings are [Listening Port], [Time Out] as well as DICOM SCP settings. server to the list, press [Add] and input information, as shown below. To add a DICOM 30

31 Fig. 44 Set configurations for OnDemand3D Server 5.7 Check [License] Select [Check License] to retrieve key information connected to the selected server, as shown below. Fig. 45 License information is displayed. 31

32 6 OnDemand3D Project Viewer The OnDemand3D Project Viewer is a wallet-friendly option offered to be used in conjunction with either OnDemand3D Dental or OnDemand3D App. Any project files created and saved to the OnDemand3D Server can be opened and operated on with a Project Viewer. Project Viewers do not have the DBM module and hence do not have their own database, but are otherwise fully functional. 6.1 Installation Project Viewer installation is included in the OnDemand3D App and Dental installation wizards. user needs to check the [Project Viewer] option when first installing, as shown below. The Fig. 46 The first step on the OnDemand3D installation wizard 6.2 Operations Launching and Connecting to the Server Since Project Viewers do not have their own DBM, the user will be prompted to log into OnDemand3D Server as soon as they launch the program, as shown below. 32

33 Fig. 47 Input log-in information to access server Opening a Project File After a connection to OnDemand3D Server is secured, users will be able to click on any Project File and open them using Project Viewer. Fig. 48 Choose a Project File to work on from the list Project Viewers allow for full operation and functional capabilities. The only difference is that users do not have their own database, and instead have to communicate directly with the server. 33

34 Fig. 49 Project Files are opened with the module they were originally saved on. In the [Activated] section, click on [Modules] to switch between activated modules, as shown below. Fig. 50 [DBM] and [XImage] are available for all project files (if they are included in the user's license) Viewing DICOM Data Data that do not have project files can be opened and viewed with Quick LightBox. Please doubleclick to view data, as shown below. Tools such as [Store DICOM], [XReport] and [EasyRiter] are provided in the viewer. For more instructions on Quick LightBox, please refer to the manuals for OnDemand3D Dental or App. 34

35 Fig. 51 View DICOM images in LightBox 35

36 Appendix A: Uninstalling OnDemand3D For users who are updating OnDemand3D, it is recommended to uninstall any previous versions before proceeding. Please proceed to read below for instructions on how to uninstall on occasions where it is needed, such as changing the language of the software. To uninstall, please go to [Control Panel] -> [Uninstall a Program] and right-click to select [Uninstall]. Fig. 52 Uninstalling OnDemand3D Server The same process can be repeated with OnDemand3D Server Management Studio, or the user can go to [Start Menu] -> [OnDemand3D Server Management] -> [Uninstall Server Management Studio]. Fig. 53 Uninstalling OnDemand3D Server Management Studio Run the wizard to uninstall and click [OK] to finish. Project Viewers are uninstalled together with the OnDemand3D Dental or App packages. They cannot be uninstalled separately. 36

37 Appendix B: Troubleshooting & Contact Us B.1 FAQs Q1: The Server suddenly does not work. A1: Please check if the IIS is functioning correctly. Go to [Start] [Settings] [Control Panel] [System and Security] [Administrative Tools] [Internet Information Services (IIS) Manager] and verify if [Default Web Site] is functioning. If it is turned off, please turn it on. Fig. 54 Check the OnDemand3D SCP NT Service status Please check if the NT Service of [OnDemand3D SCP] is functioning correctly. Enter [Ctrl]+[Alt]+[Del] [Start Task Manager] [Services] tab and see if [OnDemand3DSCP_NTService] is running. If not, right click and select [Start Service]. Fig. 55 Restart the OnDemand3D SCP NT Service 37

38 If the above checklist does not solve the problem, please try restarting the Server. If problems still persist, please contact us directly or local distributor by or phone. Q2: What should I do if the Server does not function properly (e.g. receiving or sending data)? A2: Please check network status first. Then check the network connection between the Server and the client. On the Server computer click [Start] [Search] type [CMD] press [Enter] to open MS DOS window type [ Ping IP Number of the client (i.e. Ping )] and check if the connection is stable. If there are no problems with the network connection, please [Restart] the Server. If the Server still does not function properly, the data might be corrupted. function on OnDemand3D to check for any corrupted data. Use the [Properties] If problems still persist, please contact us directly or local distributor by or phone. Q3: What should I do if the Server is completely full and I cannot save any more data? A3: The user should not delete data on the Server without permission. Cybermed Inc. provides backup services so please contact our technical team by phone or for more information. Q4: I am trying to install OnDemand3D and Leaf Implant library, but OnDemand3D does not install properly. A4: The user must be logged in as the Admin on the PC to properly install OnDemand3D. Please follow the directions in the [Contact Us] section and contact local distributor or Cybermed Inc. about any concerns regarding installation. Q5: After installation, I started the program and the message Can t Read the User Information Database appears and the program does not start. A5: This happens when the software cannot read the user database because the user is not logged in on the computer as the Admin. Please log in the computer with the Admin account. Q6: OnDemand3D was working properly before, but now it does not work. A6: If using a HASP key, please double-check and make sure the key is properly installed. Q7: Some of the buttons on OnDemand3D are cut off and do not display properly on my computer monitor. What should I do? A7: Please check if the computer monitor resolution is set to settings lower than the recommended resolution of 1024 x 768. The user can also try and change the computer font size settings to view all of the buttons and icons. The font size change does not affect the software in any way. Q8: The following error message appears. What should I do? A8: Please refer to the list below on how to solve the problem according to the error message. 38

39 Error Message Cannot Get Responses from the PASC Server. Failed in C-ECHO. Ping Test succeeded, but DICOM C-ECHO test failed. Cannot abort association. Called AE Title Not Recognized Cannot Load the ICMP Library Module. Cannot initialize WinSock library. Cannot initialize DICOM network object. Remote server aborted association. Can't split this type DICOM file. Cannot Connect to Preference Database. Cannot create a new COM object. Cannot Find the Home Folder. Network Test failed. Troubleshooting The Server is turned Off or the network is not connected. Please check if the network is connected properly and if the Server is running normally. The Server is running normally but Echo has failed. This happens when the Server does not support C-ECHO. The Server is running normally but Echo has failed. This happens when the Server does not support C-ECHO. The connection cannot be severed. This happens when the Server has been forcefully aborted while sending data or when the network has been forcefully disconnected. The AE Title of the data receiving side has not been recognized during C-MOVE. Please adjust the AE Title of the data receiving side in the Server. The OS does not support the API. Please contact Cybermed Inc. The Server has aborted the connection. This means that the Server has been stopped without any problems. Please ask the Server admin to restart the Server. The DICOM file cannot be imported onto OnDemand3D. Please contact Cybermed Inc. and send the DICOM file for analysis. The installation file has been corrupted. Please reinstall OnDemand3D. OnDemand3D cannot connect to the designated Server. Please check if the Server IP and Port number information is correct. The Server is turned off or the network connection is having issues. Please check if the network is connected properly and if the Server is running normally. The Server is running normally but Echo has failed. This happens when the Server does not support C-ECHO. The Server is running normally but Echo has failed. This happens when the Server does not support C-ECHO. The connection cannot be severed. This happens when the Server has been forcefully aborted while sending data or when the network has been forcefully disconnected. The user can check for the software version number or which modules are licensed by clicking on the [Info] button provided on the bottom left corner of the OnDemand3D screen. B.2 Contact Us If the user is experiencing problems or has any inquiries at all, please follow the steps below for a quicker and more efficient way to get a solution. Step 1: Take screenshots or try and capture the issue in any way possible. Most importantly, please include error messages, or log files. 39

40 Step 2: Click on the bottom left corner of OnDemand3D to see version number. If possible, capture the [Information] window as it is and include it in the . If not, please send us the version number currently in use, environment (network or single workstation) operating system (Windows 7? English? or French?) and license information (dongle, serial key, etc.) Step 3: If possible, please check if the problem can be reproduced with different types of data from different workstations. Step 4: Write us an at or with all captured images and required information trying to be as detailed as possible and walk us through the process that caused the problem. The more information the user provides, the quicker the solution will be. 40

41 *Caution* 1) The Medical Imaging Processor Unit should be used by experienced personnel only. Check if the Imaging Storage Device has enough disk space. Check if the Imaging Storage Device, Imaging Analysis Device, and Imaging Output Device are turned on. 2) Users must logon with their own user ID and password. Do not save or delete the medical image while operating on it. Please use a function with caution if the user does not fully understand the function. Do not turn off the power or forcibly close the program while it is running. 3) When done with the Medical Imaging Processor Unit, please adhere to the following cautionary measures: Close all images used. Log off the program. Do not turn off the power to the Imaging Storage Device even if finished. Keep the device in a dry and room temperature environment. When used in large networks such as hospitals, Cybermed Inc. recommends using antivirus software to protect the system. For better security, using an intranet will minimize exposure to computer viruses. Please contact local distributor or Cybermed Inc. by phone or if any problems occur during the installation or operation of OnDemand3D software. support@ondemand3d.com; info@ondemand3d.com Contact Phone: Korea : USA: End of Manual Korea Cybermed Inc. 504, 1512 SJ Technoville 278, Beotkkot-ro, Geumcheon-gu Seoul, Korea ( ) Tel Fax info@ondemand3d.com USA OnDemand3D Technology Inc Valencia Ave. #B, Tustin, CA 92780, USA Tel Fax info@ondemand3d.com 41