USER GUIDE. Beneficiaries

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Kelley Woods
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1 USER GUIDE Beneficiaries

2 This guide is to help you with managing beneficiaries when using the online banking platform. Beneficiaries: Home Menu Select the Beneficiary tab to see an alphabetically ordered list of all your beneficiaries and to set up new payees. NB: With the exception of a one-off payment, all other types of payment require the creation of a payee before a payment can be made. The list of current payees can be sorted by Name, Nickname or Account Number. 1. Search Beneficiary Search for beneficiary name allows you to search for any existing beneficiary. 2. Create New Beneficiaries Select option Create new beneficiary and then complete the required fields. Please be aware that there are 3 different types of beneficiaries that can be created: Domestic, International and Biller. Complete the required fields. Please check and confirm that account number and sort code information is correct before saving the beneficiary. NB: The reference can be amended for different payments 2.1 Domestic Beneficiary A Domestic Beneficiary is any payee with a UK bank account. 2

3 2.2 International Beneficiary An International Beneficiary is any payee outside of the UK or where there are non-gbp currency transactions. 2.3 Biller Beneficiary A Biller Beneficiary is a UK recognised Utility Company or other institutions such as HMRC or British Gas. Click Select Company to find the beneficiary in the list provided Enter company name and Search, or select Load More. NB: Beneficiary Nickname must not include any spaces. The fields will indicate if the details you have entered are compatible. Complete the new payee set up by selecting Save. 3

Bulk Import can be found in the dropdown menu under Beneficiaries.

4 3. Bulk Beneficiary Upload Bulk beneficiary upload allows you to load multiple beneficiary details directly to the database in one go. In order to upload, beneficiary details must be in a CSV delimited text file format. Please see point 3.3 for guidance and information on file formatting. 3.1 Start by selecting an account. Bulk Import can be found in the dropdown menu under Beneficiaries. Import - Upload a CSV File containing all of the beneficiaries (name and account details) Arrived Files - You will be able to view uploaded files here and set-up the file for processing Beneficiary Uploaded Files Here you can approve the file submission and submit for activation. If you have set up a 2nd user to also authorise uploads then this will appear in Item Management for approval. 4

3.2 Importing Files Choose a company you wish to import a beneficiary for Then select Bulk Import from the drop down menu below the Beneficiaries tab Select Upload a new file Find the correct file

5 3.2 Importing Files Choose a company you wish to import a beneficiary for Then select Bulk Import from the drop down menu below the Beneficiaries tab Select Upload a new file Find the correct file you wish to import You will notice the blue bar loading under the File Upload Queue. This shows the file s import progress. It normally takes three minutes between uploading the file and the file reaching the Beneficiary Upload Files list. 3.3 File Formatting Create a text file of beneficiaries (see sample notepad) NB: File format detailed below. Information must be specifically ordered: (1) Sort-code, (2) Nickname of beneficiary (no spaces), (3) Name of beneficiary, (4) Account number, (5) Reference File contents must be unique Ensure there are no spaces between each field File name must also be unique No blank spaces at the end of each record No blank lines below the last record 5

3.4 Uploaded Files Once the file has arrived in the Beneficiary Uploaded Files list, click on the file name to access the list of the beneficiaries you have created.

6 3.4 Uploaded Files Once the file has arrived in the Beneficiary Uploaded Files list, click on the file name to access the list of the beneficiaries you have created. Click options on the bottom right to Delete or Process beneficiaries. Depending on your chosen administration settings (0, 1 or 2) processing a beneficiary may require authorisation. Please see guide 5 for guidance and information on administration settings. 4. Processing imported files Once the file reaches Beneficiary Uploaded Files, select the Process button. You will then be required to enter an 8-digit Metro Bank Hard Token code in order to process the item. Please see point 6 for guidance and information about this passcode Finish by selecting Submit. NB: The same user uploading the file must also process the file. 6

Select the File Status tab to view Recently Processed Files and rejected files. 5. Create Beneficiary Group Select Batch Payment Groups from the drop-down menu below the Beneficiaries tab.

7 Select the File Status tab to view Recently Processed Files and rejected files. 5. Create Beneficiary Group Select Batch Payment Groups from the drop-down menu below the Beneficiaries tab. The screen will display a list of beneficiary groups. To create a new beneficiary group, select Create Batch Payment Group. You can then select a title and add saved beneficiaries to the group. Finish by selecting Create. Once the group has been created, it will appear in the list of Batch Payment Groups. 7

8 6. Metro Bank Hard Tokens If you are responsible for managing user access, inputting beneficiaries and/or inputting payments, then you will be issued with a security device. This will then provide a Metro Bank Hard Token 8-digit passcode when necessary. This passcode will be active for one time only. Please note that if your device is lost, damaged or stolen, please call us on or visit us in store 7 days a week. 6.1 How to activate a Hard Token Press the green OK button to switch on the device. Enter the default PIN and the message New Pin will appear on the screen. You will be provided with a default PIN when you are issued with the device. Type in a new 4 digit PIN and press the green OK button. You are advised not to share your device or PIN number with other users. 6.2 How to use a Hard Token Type your 4 digit PIN into the device and press the green OK button Press the green OK button again and the 8 digit passcode will appear Key the 8 digit passcode into the Commercial Online Banking Token field when prompted Finish by selecting Submit 8

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business online plus user guide

business online plus user guide 1 2 Login : 03-09 Administration : 11-32 Accounts : 33-41 Transfers : 43-47 Beneficiaries : 49-54 Payments : 55-75 Statements : 77-79 Preferences : 81-83 Messages : 86-87