The Ultimate BYOD & Jabber Lab for Unified Communications 10.x

Transcription

1 Lab Guide Version 7.1 Brought to you by the Solutions Readiness Engineers

2 Table of Contents The Ultimate BYOD & Jabber Lab What is Presence...3 Lab Overview... 5 Task 1: Accessing the Lab Equipment Task 2: Connecting to Remote Workstations & Servers Section 1: Pre-Deployment Best Practices Pre-Deployment Task 1: DNS Service Record Look Up Pre-Deployment Task 2: Adding User Photos to AD Pre-Deployment Task 3: ProxyAddress in AD Pre-Deployment Task 4: CUCM Server Name to FQDN Section 2: Deployment Configuration Best Practices Deployment Task 1a: Cisco UCM Configuration Steps Deployment Task 1b: Cisco UCM Device Steps Deployment Task 2: CUCM IM&P Srv Init Configuration Section 3: Desktop Deployment Best Practices Desktop Deploy Task 1: Installing Jabber for Windows Section 4: Jabber Work Flow Scenario Section 5: Federation Section 6: Bring Your Own Device (BYOD) Bring Your Own Device (BYOD) Task 1: BYOD Cisco Jabber for iphone (optional) Task 2: BYOD Cisco Jabber for ipad Task 3: BYOD Cisco Jabber for Android End Of Lab Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 2 of 194

3 What is Presence The Ultimate BYOD & Jabber Lab The following is an excerpt from the Cisco Unified Communications System 9.x SRND: Cisco IM & Presence (formerly known as Cisco Unified Presence - CUP) is an XMPP standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status thereby facilitating presence-enabled communications with Cisco Unified Communications and other critical business applications. Some of the benefits of having this rich presence information include: Increase productivity: Connect with colleagues on the first try by knowing their availability in advance on Cisco Jabber Client Enhance collaboration: Share availability information and instant messages with coworkers within your business or between businesses with Cisco Jabber Client Streamline communications: View telephony status of coworkers from Cisco Jabber Client, simply click to call them through Cisco Unified Communications Manager. Presence-enabled business applications: Expose presence information and user communications capabilities in corporate web directories, point of sales applications, or customer relationship management systems through Cisco Unified Application Environment and standards-based APIs on Cisco IM and Presence. Improve first-call resolution and customer satisfaction: Allow subject matter experts anywhere in your enterprise to handle incoming customer calls with presence capabilities delivered with Cisco Unified Expert Advisor, Cisco Unified Presence, and Cisco Unified Personal Communicator. Presence refers to the ability and willingness of a user to communicate across a set of devices. It involves the following phases or activities: Publish user status User status changes can be published automatically by recognizing user keyboard activity, phone use, or device connectivity to the network. Collect this status The published information is gathered from all the available sources, privacy policies are applied, and then current status is aggregated, synchronized, and stored for consumption. Consume the information Desktop applications, calendar applications, and devices can use the user status information to provide real-time updates for the end users to make better communication decisions. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 3 of 194

4 Cisco IM & Presence Architecture The Cisco IM & Presence server uses standards-based SIP, SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE), and Extensible Messaging and Presence Protocol (XMPP) to provide a common demarcation point for integrating clients and applications into the Cisco Unified Communications System. Cisco IM and Presence also provides an HTTP interface that has a configuration interface through Simple Object Access Protocol (SOAP), a presence interface through Representational State Transfer (REST), and a presence, instant messaging, and roster interface through JabberWerx AJAX. The JabberWerx AJAX interface communicates to the Bidirectionalstreams Over Synchronous HTTP (BOSH) interface on the Extensible Communications Platform within Cisco Unified Presence. The Cisco IM and Presence server collects, aggregates, and distributes user capabilities and attributes using these standards-based SIP, SIMPLE, XMPP, and HTTP interfaces. Cisco or third-party applications can integrate with presence and provide services that improve the end-user experience and efficiency The core components of the Cisco IM and Presence server consist of: the Jabber Extensible Communications Platform (XCP), which handles presence, instant messaging, roster, routing, policy, and federation management; the Rich Presence Service, which handles presence state gathering, network-based rich presence composition, and presence-enabled routing functionality; and support for ad-hoc group chat storage with persistent chat and message archiving handled to an external database. If persistent chat is enabled, ad-hoc rooms are stored to the external PostgreSQL database for the duration of the ad-hoc chat. This allows a room owner to escalate an ad-hoc chat to a persistent chat; otherwise, these ad-hoc chats are purged from PostgreSQL at the end of the chat. If persistent chat is disabled, ad-hoc chats are stored in volatile memory for the duration of the chat. Applications (either Cisco or third-party) can integrate presence and provide services that improve the end user experience and efficiency. In addition, Cisco Jabber client is a supported client of the Cisco IM and Presence server that also integrates instant messaging and presence status. The Cisco IM and Presence server also contains support for interoperability with Microsoft Live Communications Server 2005 or Office Communications Server 2007 and the Microsoft Office Communicator client for any Cisco Unified IP Phone connected to a Unified CM. The Microsoft Office Communicator client interoperability includes click-to-dial functionality, phone control capability, and presence status of Cisco Unified IP Phones. Related Documentation on-line at Cisco.com Cisco Field Trainers YouTube Channel Cisco Jabber iphone Overview Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 4 of 194

5 Lab Overview Audience and Prerequisites This document is intended to assist solution architects, sales engineers, field engineers, and consultants in learning and deploying many of the features of Cisco Unified Communications 10.x System. This document assumes the reader has an architectural and administrative understanding of the CUCM and has reviewed the latest CUCM SRND. Basic knowledge of how to install and administer CUCM and IM&P is recommended however not necessary. This is a complex lab with many servers and devices interacting with each other. It is strongly recommended that a dedicated and undisturbed six hour window be committed to when completing this lab. About The Lab The BYOD & Jabber Lab for UC 10 is completely self-paced and virtualized. Although great lengths are taken to make all labs as true to real world as possible, this lab is a virtual lab where pods are cloned, unconventional techniques are utilized that would not typically be done in a production environment. In the lab, we will be using Remote Desktop Protocol (RDP), Jabber softphones as well as other software applications. The goal of the lab is for the attendee to become familiar with the setup, implementation and usage of CUCM/IMP and Jabber. This lab was upgraded from a previous UC 9.x Jabber lab and many of the old host names have not been changed to save on development time. All CUCM/IM&P/CUC servers have been upgraded to 10.x but many of the host names have remained the same, so the student will see for example SiteA-CUCM911 host name but the server is really running code. Disclaimer This lab is primarily intended to be a learning tool. In order to convey specific information, the lab may not necessarily follow best practice recommendation at all times. This exercise is intended to demonstrate one way to configure the network, servers and applications to meet specified requirements for the lab environment. There are various ways that this can be accomplished, depending on the situation and the customer s goals/requirements. Please ensure that you consult all current official cisco documentation before proceeding with a design or installation. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 5 of 194

6 Lab Guide Key The following is a description of the conventions, colors, and notation used through this document: Sections with this background color and this icon touch on the business benefits of the step or task with items and talking points highlighting a value proposition of a Solution. Sections with this background color and this icon cover the technical description of the step or task, with items and talking points of interest to technical audiences. Sections with this background color and this icon provide a lab tip for the step or task. Sections with this background color and this icon are for scenario description: Provides background information for performing a step or task. Sections with this background color and this icon represent a warning: read this section for special instructions and considerations. Pods There are 30 pods in this lab environment with a designation of one pod per student. Each pod is comprised of two sites: SiteA and SiteB. The student will configure SiteA s Jabber client; SiteB, in the essence to conserve time, will be preconfigured. Each pod will also contain the following server configurations: CUCM Server Providing local device registration and call control Cisco Unified CM IM & Presence Server Providing Presence and Instant Messaging Cisco Unity Connection Providing Unified Messaging & Voice Mail Four Windows 7 Workstations Student pod access and call clients Welcome To the SRE Lab We hope you enjoy your stay! Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 6 of 194

7 Lab Topology In this lab topology each device is a virtual machine (VM). This lab is operating on Unified Computer System (UCS) B-Series or C-Series systems. VMware ESXi 5.1 is the operating system and hypervisor running on each lab host computer. The lab UCS host computers are oversubscribed and are not following Cisco s best practices for UC on UCS. Please follow the best practices outlined on the ucvirtualized web site, this web site can be found here. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 7 of 194

8 Lab Addressing Tables Internal and External Addresses Domain SiteA.com and SiteB.com X instructor assigned pod number Subnet Masks /24 30 total pods Cisc0123 (C i s c zero 1 2-3) is the password used throughout the lab for all workstations and systems. Host IP Address IP Address Internal Domain\User Password (Use from Student WS) Name External SiteA SiteA-CUCM X Administrator Cisc0123 SiteA-IMP X Administrator Cisc0123 SiteA-CUC X Administrator Cisc0123 SiteA-AD X Administrator Cisc0123 SiteA-WS X SiteA\aadams Cisc0123 SiteA-WS X SiteA\bblack Cisc0123 SiteB SiteB-CUCM X Administrator Cisc0123 SiteB-IMP X Administrator Cisc0123 SiteB-CUC X Administrator Cisc0123 SiteB-AD X Administrator Cisc0123 SiteB-WS X SiteB\aace Cisc0123 StieB-WS X SiteB\bbad Cisc0123 If you use the VM Workstations to access the servers (CUCM etc.) you will need to use the INTERNAL addresses for the servers. System Version Table Description Version Cisco Unified Communication Manager Cisco Unified CM IM & Presence Cisco Unity Connection Student Remote Work Stations Windows 7 MS Active Directory Server Windows 2008 R2 64 Jabber PC Version 9.7 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 8 of 194

9 Connectivity to the Lab Environment The Ultimate BYOD & Jabber Lab Detailed instructions will be given at the beginning of Task 1. Connectivity to the lab will be achieved through a VPN connection via Cisco AnyConnect and thereafter Remote Desktop Procedure (RDP) to the workstations. Lab Pre-configuration There are many parts of the lab that are prebuilt and preconfigured before the start of class. Namely: CUCM/IM&P/CUC/Windows Server & Workstation Installations Basic Dial Plan User, Passwords, & PINs Voice Mail Configuration CIPC devices added to CUCM database 2 Windows 7 workstations per site, two sites per pod with CIPC running at startup and registered to CUCM Microsoft Windows 2008 R2 server with AD, DNS, DHCP, NTP, FTP installed in the central HQ. All users and DNS entries configured in advance Site B is completely pre-configured Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 9 of 194

10 Task 1: Accessing the Lab Equipment Complete this lab exercise to get connectivity to the lab. Activity Objective In this activity, you will learn the methods to access the lab equipment remotely. Required Resources These are the resources and equipment that are required to complete this activity. Student PC connected to the internet. This section is for students that have Cisco AnyConnect installed on their computer. This section is for students that DO NOT have Cisco AnyConnect installed on their computer. Cisco AnyConnect Pre-Installed The ASA might require an upgrade of the AnyConnect client on the student computer if an older version is in use Step 1 Launch the Cisco AnyConnect VPN client Step 2 Enter uctraining.cisco.com/jabber Step 3 Click Connect Install and Connect with Cisco AnyConnect SSL VPN Client Step 1 Open a web browser and connect to Step 2 Click Continue or Proceed Anyway, on security certificate error on the browser. Step 3 At the SSL VPN Portal, enter the Username and Password assigned by the Proctor at the start of the lab (username = stu5xy (xy=pod#), for example stu501 for pod01, and stu522 for pod22) Step 4 Click Login Step 4 Enter the lab Username & Password (username = stu5xy (xy=pod#), for example stu501 for pod01, and stu522 for pod22). The password will be assigned by the instructor at the start of the lab Step 5 Click Continue on the Welcome Banner Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 10 of 194

11 Step 6 Observe and wait for the auto VPN connection to finish connecting Step 5 Click OK to login Step 6 Click Accept on the connection banner Step 7 Continue to Task 2 Step 7 Click Yes on any and all security warnings. Step 8 You should be automatically connected with the lab Step 9 Continue to Task 2 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 11 of 194

12 Task 2: Connecting to Remote Workstations & Servers Each pod consists of four remote student Windows 7 workstations. In this section 5 RDP connections to the four workstations and SiteA s Active Directory server will be established. Step 10 Step 11 Step 12 Step 13 From the Student s personal computer launch a Remote Desktop connection using your preferred RDP client. From a Windows machine, click Start All Programs Accessories Remote Desktop Connection. Click Options Select Local Resource Tab Click Settings, under remote audio Step 14 Step 15 Select Play on this computer & Do Not Record Click OK Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 12 of 194

13 Step 16 Select the General tab and fill in the next two steps in the chart/ Step 1 st RDP Session 2 nd RDP Session 3 rd RDP Session 4 th RDP Session 5 th RDP Session Step x x x x x.202 Step 18 sitea\aadams sitea\bblack sitea\administrator siteb\aace siteb\bbad Pod # Site A WorkStation 01 Site A WorkStation 02 Site A Win2K8R2-AD Site B Workstation Site B Workstation Users sitea\aadams sitea\bblack sitea\administrator siteb\aace siteb\bbad Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 13 of 194

14 Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Pod Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 14 of 194

15 Step 19 Step 20 Step 21 Step 22 Step 23 Step 24 Enter IP Address for your pod in the computer field Enter Doman\User Name, in the User Name field Click Connect Enter Cisc0123, in the password field Click OK Click Yes, to remote verification warning Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 15 of 194

16 Step 25 Your Remote Desktop should look something like this Step 26 Repeat steps four more times to open the all five RDP sessions Click RESTART LATER if any of your workstations have this restart warning Note: If you are on a MAC and you do not see the desktop verify that your RDP session has Show desktop Background checked. If you accidentally close CIPC during this lab or it was closed when you started the workstation you will get a No compatible sound devices: error if you try to open it. The workstation must be rebooted to start CIPC again. Do the following to reboot the workstation Double click on the WorkStation Reboot icon on the desktop of the affected workstation. Wait for 2 minuets and RDP back into the rebooted workstation. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 16 of 194

17 Section 1: Pre-Deployment Best Practices Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 17 of 194

18 Pre-Deployment Task 1: DNS Service Record Look Up In UC 10.x systems, Cisco Jabber will start-up and connect to either WebEx or IM&P. This depends on either an administrative or user setting. Once the type of service has been chosen the user/administrator can choose to use a default server i.e. have it discovered or specify a specific address. In the case of IM&P if the option to use a default is chosen then a DNS service record lookup for _cisco-uds is configured on the DNS server for Jabber to find the IM&P server. Cisco Jabber can use DNS SRV lookup to automatically find the CUCM IM&P server in the client's Active Directory domain. Automatic discovery of a user's home node is achieved through a combination of DNS lookup and the login redirect feature on CUCM IM&P. The DNS SRV records details about a particular service on a network. A DNS administrator can map many hosts to the same service name. It is also possible for a DNS administrator to provide load balancing by enabling the round robin option on their DNS server. This ensures that a different server is returned each time a SRV request is made. A prerequisite of Cisco Jabber being able to perform DNS SRV lookups is that an administrator adds a DNS SRV record for the service name _cisco-uds in the DNS server based on the CUCM IM&P server domain name. Activity Objective In this activity, you will learn the methods to: Access Microsoft DNS Administrator Configure DNS Service Records on a Microsoft Windows 2008 R2 server Required Resources To complete this section of the lab the student will need a computer that is connected to the lab via VPN, and an RDP connection to your pod s SiteA-AD ( X.20). Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 18 of 194

19 Configure DNS Service Records The Ultimate BYOD & Jabber Lab Creating DNS SRV records for Presence server discovery allows the administrator to streamline the user experience when first logging into Jabber. If the Jabber client is configured for On Premise operation the client will automatically connect to the presence server infrastructure within an organization without prompting the user for server information. This can even be configured to work in a multi-cluster environment where servers will redirect Jabber clients to their correct home cluster. Cisco would recommend this method of configuration as best practice. Step 27 Step 28 Step 29 Step 30 Step 31 Step 32 From the SiteA-AD ( X.20) RDP session opened earlier Click Start Administrative Tools DNS to open the DNS Manager tool Click the + (plus sign s) next to SiteA-AD Forward Lookup Zone SiteA.com Select sitea.com to highlight it Right click sitea.com Select Other New Records, from the pop-up menu Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 19 of 194

20 Step 34 Scroll down the resource record types and select Service Location (SRV) Step 35 Step 36 Click Create Record Fill in the following information: a. Domain sitea.com (pre-filled-in) b. Service _cisco-uds (underscore cisco) c. Protocol _tcp (underscore tcp) d. Priority 0 (default) e. Weight 0 (default) f. Port Number 8443 g. Host Offering This Service = sitea-cucm911.sitea.com Step 37 Step 38 Step 39 Click OK Click Done Close DNS Manager FYI The reason the sitea-cucm911.sitea.com FQDN has 911 in it is because this lab was upgraded from a CUCM 9.11 lab to CUCM but the host names have not been changed. Sorry for the confusion, this will be changed in the future with time permitting. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 20 of 194

21 Verify _cuplogin DNS Service Records The Ultimate BYOD & Jabber Lab Step 40 Step 41 Step 42 Step 43 Click the Command Prompt icon on the task bar of SiteA-WS01 ( X.101 Alice Adams) RDP window Type nslookup and press Enter to enter into nslookup mode Type set type=srv (in all lower case) Type _cisco-uds._tcp.sitea.com and press Enter Note the output displays the appropriate information for the _cisco-uds srv record that was built in the previous section. If an error such as the one pictured below is returned check the command entered in above or confirm your _cisco-uds service record has been configured properly on SiteA s AD. Do not continue until a positive result is obtained. Step 44 Step 45 Close Command Prompt Do not close the SiteA RDP sessions Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 21 of 194

22 Pre-Deployment Task 2: Adding User Photos to AD For Cisco Jabber to display the profile photo the photos must be present in the Active Directory or the HTTP server. By default the Cisco Jabber client uses the jpegphoto LDAP attribute to display the user s photo. In this lab photos will be inserted into the thumbnailphoto attribute of Active Directory. This attribute can accommodate photos of up to 100Kb in size, however, note that the Import- RecipientDataProperty cmdlet will not permit the importing of a photo larger than 10Kb. In most deployments the group responsible for management of the Active Directory will have already put the user s photos into the AD, or will do so upon request. This section of the lab is for informational purposes and for the development of a sales team s labs. Activity Objective In this activity, you will learn the methods to Enter a user s photo into Microsoft Active Directory The Jabber user experience is greatly enhanced by exposing Contact photos in the user interface. Cisco recommends including photos in the Jabber user interface. Making Contact photos available to Jabber is considered a best practice. User Photo Confirmation The activity in this section confirms that user photos do not exist in the thumbnailphoto attribute for the preconfigured AD users. Continuing on the RDP SiteA-AD ( X.20) session: Step 46 Step 47 Step 48 Step 49 Step 50 Step 51 Click Start and type ADSI in the run field and press ENTER. Select Action Connect to in the ADSI Edit program. Click OK on the connection settings pop-up windows to connect to the local SiteA-AD server. Click + to expand Default naming context Click + to expand DC=sitea,DC=com Double Click the CN=Users container in the middle navigation window. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 22 of 194

23 Step 52 Step 53 Step 54 Step 55 Step 56 Step 57 Click and Highlight CN=Alice Adams in the middle window Right Click CN=Alice Adams Select Properties from the pop up menu. Scroll down to ThumbnailPhoto attribute (or press T and the properties window will scroll down to the T s) it should read <not set>. This indicates that a photo has not been set for this user Click OK to close the properties window. Check the thumbnailphoto attribute on as many other users to confirm none of them have photos associated with their profiles Do not close ADSI at this time as it will be used again shortly. Inserting Photos into the ThumbnailPhoto AD attribute via Command Line In preparation for this lab the folder C:\Photos, with many user photos has been placed on the SiteA-AD server. In this section using a preconfigured text file the student will add photos to the remainder of the users for SiteA. Step 58 Step 59 Step 60 RDP to SiteA-AD ( X.20), if not already done Minimize ADSI Editor as it will be utilized again to verify the outcome of the following steps Click Start All Programs Microsoft Exchange Server 2010 Exchange Management Shell, wait for the shell to connect to exchange (this might take a minute). Should have a C:\Windows\system32 prompt when ready Step 61 Step 62 Step 63 Step 64 Double click to open the text file called SiteA_Add_Photos_Ad on the Desktop of the SiteA-AD server (currently connected to), Press CTRL-A to highlight all entries in the text file Press CTRL-C to copy all the highlighted entries in this text file Close the text file Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 23 of 194

24 Step 65 Step 66 Return to the Exchange Command Line window, wait for the Exchange Management shell to come to the C:\Windows\system32> prompt. This will take a min or two Right Click on the Exchange Command Prompt and click Paste. This action will paste the entries that you copied to the buffer from the text file into the command line interface User Photo Confirmation Step 67 Step 68 Step 69 Step 70 Step 71 Step 72 Step 73 Step 74 Step 75 Step 76 Step 77 Step 78 Step 79 Click Start, and type ADSI in the run field and press ENTER (or maximize ADSI if already open) Select Action Connect to in the ADSI Edit program (if not already connected) Click OK on the connection settings pop-up windows to connect to the local SiteA-AD server Click on and highlight Default naming context. Click + to open Default naming context. Click + to open DC=sitea,DC=com Click and highlight the User container in the left hand side navigation window Click and Highlight CN=Alice Adams in the middle window Right Click CN=Alice Adams Select Properties from the pop up menu. Scroll down to ThumbnailPhoto attribute (or press T and the properties window will scroll down to the Ts for you). It should read something like \ff\d8\ff\e0\00... This indicates a photo is set for this user Press OK to close the properties windows when you are done inspecting the data Checking the other users will show their attribute set to a photo as well Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 24 of 194

25 Step 80 Step 81 Step 82 Close ADSI Edit when finished exploring Close Microsoft Exchange Shell window Do NOT close the RDP sessions to, as they will be used in the next Task Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 25 of 194

26 Pre-Deployment Task 3: ProxyAddress in AD When a Jabber for Windows is deployed into an environment using Microsoft Office the components can be integrated. When Jabber for Windows is integrated with Microsoft Office a user is able to view presence state and launch instant messaging, voice and video directly from the Office Suite. To enable integration to a Unified Communications client like Cisco Jabber, the Office suite will look for a communication address in the Active Directory ProxyAddress attribute. If the attribute is populated with a communications address, Office will make a request via the Microsoft Imessenger API to Jabber for presence information and to request IM and rich media communication sessions. The attribute can be populated in a number of ways including using the Active Directory Users and Computers tool, PowerShell and the Cisco bulk update tool provided in the Jabber administrator pack from cisco.com. Configuration of Office integration with Cisco Jabber is considered a best practice. Activity Objective In this activity, the student will learn how to: Enter ProxyAddress in AD to allow Microsoft Office to light the presence bubbles in office applications. Step 83 Step 84 Step 85 Step 86 Step 87 Step 88 Step 89 If not already open, launch an RDP session to SiteA-AD ( X.20). Click Start Administrative Tools Active Directory Users and Computers to open the AD Users and Computers Manager. Click the + (plus sign) next to sitea.com Click View Advanced Features, from the top menu to turn on Advanced Features. Click and highlight Users. Right click Alice Adams Select Properties from the pop-up menu Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 26 of 194

27 Step 90 Step 91 Step 92 From the many tabs select Attribute Editor. This tab is visible because Advanced Features was selected in Step 81 Press P on the keyboard to scroll down to the Ps in the attribute list Continue scrolling to proxyaddresses Step 93 Step 94 Double Click proxyaddresses Enter SIP:aadams@sitea.com in the Value to add: field. This is the SIP:+JID (JID=Jabber ID) Step 95 Step 96 Step 97 Step 98 Click Add Click OK to close the value add window Click Apply to apply changes Click OK to close the properties window for Alice Adams The remainder of the users on SiteA have already had their SIP proxy addresses configured. Please feel free to check the other users before moving on. Step 99 Close Active Directory Users and Computers Step 100 Minimize the SiteA-AD RDP window Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 27 of 194

28 Pre-Deployment Task 4: CUCM Server Name to FQDN In this section the student will change the default install configuration of Cisco Unified Communications Manager from server name consisting of host name. The hostname format will be changed to the Fully Qualified Domain Name (FQDN) format. Step 101 Navigate to on a supported browser on the students computer Step 102 Click Cisco Unified Communications Manager Step 103 Use the following information to login a. User Name Administrator b. Password Cisc0123 c. Click Login Step 104 After logging into CUCM(administrator\Cisc0123), Click System Server Step 105 Observe that both the CUCM and IMP servers are only entered into the database as hostnames (Note: Click Find to see servers) Step 106 Select SiteA-CUCM911 Step 107 Enter SiteA-CUCM911.sitea.com, in the hostname/ip address field Step 108 Click Save Step 109 Click OK, on the certificate regeneration warning Step 110 Click Go, on related links to go back to Find/List Step 111 Click SiteA-IMP01 Step 112 Enter SiteA-IMP01.sitea.com, in the hostname/ip address field Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 28 of 194

29 Step 113 Click Save Step 114 Click OK, on the certificate regeneration warning Step 115 Click Go, on related links to go back to Find/List Step 116 Observe that both servers are listed at FQDN format Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 29 of 194

30 Section 2: Deployment Configuration Best Practices Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 30 of 194

31 Deployment Task 1a: Cisco UCM Configuration Steps In this task the student will configure Cisco Unified Communications Manager (CUCM) to integrate with Light Weight Directory Protocol (LDAP) and Cisco Unified IM and Presences (CUCMIM&P Formally known as Cisco Unified Presences CUP). Activity Objective In this activity, you will learn the methods to Access the CUCM Administration web page Configuration parameters for CUCM server to communicate with the presence server Configuration parameters for presence server Required Resources To complete this section of the lab you will need a computer that is connected to the lab via VPN and a supported browser. Configure CUCM Services Step 115 From a supported browser on the Student s Laptop browse to the CUCM Administration pages (X=pod#) (if not all ready open) If you are going to be access CUCM from the Lab workstation (SiteA-WS01 or SiteA-WS02) browse to the Internal IP address of Step 116 Click Continue to Website Step 117 Click Yes to any security warnings, if any Step 118 Log in using the following credentials: a. Username Administrator b. Password Cisc0123 Step 119 Select Cisco Unified Serviceability from the Navigation drop-down menu Step 120 Click Go Step 121 Select Tools Service Activation from the main menu Step 122 Select SiteA-CUCM911.siteb.com CUCM Voice/Video, from the server list drop down menu Step 123 Click GO Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 31 of 194

32 Step 124 Select Cisco CTIManager. This service is required to perform desk phone control when deploying Cisco Unified Personal Communicator Step 125 Select Cisco AXL Web Service. This service is required to perform searches on directories Step 126 Select Cisco DirSync Service. This service is required to perform any directory synchronization such as with an LDAP directory. Step 127 Click Save Step 128 Click OK in the Activating / Deactivating pop up box Step 129 Wait for the page to refresh WHY: In UC 10.x the IM&P server is now part of the CUCM cluster, therefore access to server services is now accessible from the CUCM administration web page. In IM&P 9.x and before the CUCM and IM&P were two different clusters so the administrator had to go to two different administration web pages to administer services for both servers. Step 130 Once again Select Tools Service Activation from the main menu. Step 131 Select sitea-imp01.sitea.com - - CUCM IM and Presence, from the Server drop down menu at the top of the service activation web page Step 132 Click GO Step 133 Click and select Check All Services Step 134 Click Save Step 135 Click OK, on the service activation warning Step 136 Wait for the page to Load and refresh Step 137 Select Cisco Unified CM Administration from the top right Navigation drop-down menu Step 138 Click GO Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 32 of 194

33 LDAP Integration A corporate LDAP directory can be configured in this integration to satisfy a number of different requirements: User provisioning: You can provision users automatically from the LDAP directory into the Cisco Unified Communications Manager database. Cisco Unified Communications Manager synchronizes with the LDAP directory content so you avoid having to add, remove, or modify user information manually each time a change occurs in the LDAP directory. User authentication: You can authenticate users using the LDAP directory credentials. Cisco Unified Presence synchronizes all the user information from Cisco Unified Communications Manager to provide authentication for users of the Cisco Unified Personal Communicator client and Cisco Unified Presence user interface. User lookup: You can enable LDAP directory lookups to allow Cisco Unified Personal Communicator client users, or third-party XMPP clients, to search for and add contacts from the LDAP directory. Configure CUCM to synchronize with LDAP Cisco highly recommends UC Manager is synchronized with Active Directory when deploying Jabber. Configuring LDAP synchronization provides a common identity between Active Directory, UC Manager, and the IM and Presence server. LDAP synchronization can be configured to use various attributes for userid. Jabber can login using an address or telephone number based on the UserID attribute synced. Synchronization using the samaccountname is considered best practice when deploying Cisco Jabber. Using samaccountname means users will login to Jabber using their AD account name. Step 139 Select System LDAP LDAP System Step 140 Check Enable Synchronizing from LDAP server Step 141 Ensure that the LDAP Server Type selected is Microsoft Active Directory Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 33 of 194

34 Step 142 Ensure that the LDAP attribute for User ID* is set to samaccountname Step 143 Click Save Configure LDAP Directory UC Manager will require an account in Active Directory to login to the directory to read the objects it contains. Best practice is to use a read-only account for this purpose. The Administrator defines a search base for the import. This is the location in the directory tree where user objects are created. The default location for user creation is the Users container but organizations will normally use the better practice of creating users in Organizational Units or OU s Step 144 Select System LDAP LDAP Directory. Step 145 Click Add New. Step 146 Configure the LDAP Directory information as follows: a. LDAP Configuration Name cucmldap b. LDAP Manager Distinguished Name cn=cucm LDAP Admin, ou=admin, dc=sitea, dc=com c. LDAP password Cisc0123 d. Confirm Password Cisc0123 e. LDAP User Search Base cn=users, dc=sitea, dc=com Microsoft Active Directory has been preconfigured for use in this lab Step 147 Under LDAP Directory Synchronization Schedule check the box next to Perform Sync Just Once Step 148 Scroll down to the table of Standard User Fields To Be Synchronized Step 149 From the Phone Number drop down list select ipphone Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 34 of 194

35 Step 150 Scroll down to LDAP Server Information and enter sitea-ad.sitea.com Step 151 Keep the default LDAP Port (389) Step 152 Click Save Configure LDAP Authentication Defining LDAP authentication allows End Users to use their Active Directory password when logging into Cisco Jabber. When authenticating to AD, UC Manager uses a service account defined on AD to perform the authentication. Step 153 Select System LDAP LDAP Authentication Step 154 Set the LDAP Directory Information as follows: a. Check Use LDAP Authentication for End Users check box. b. LDAP Manager Distinguished Name cn=cucm LDAP Admin, ou=admin, dc=sitea, dc=com c. Password Cisc0123 d. Confirm the password Cisc0123 e. LDAP User Search Base field cn=users, dc=sitea, dc=com f. Host Name or IP Address for Server sitea-ad.sitea.com Step 155 Click Save. Step 156 Confirm the update is successful. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 35 of 194

36 End User Configuration Conformation The Ultimate BYOD & Jabber Lab This section confirms that users do not exist in the CUCM database. Step 157 From the main menus select User Management End User. Step 158 Click Find. Step 159 Confirm that users do not exist in the CUCM database. Perform a Full Synchronization Step 160 Select System LDAP LDAP Directory. Step 161 Click Find. Step 162 Select the cucmldap just configured. Step 163 Click on Perform Full Sync Now. Step 164 Click OK in the Popup warning box. In production networks it could take some time to perform a full sync, based on the number of entries transferring from the LDAP server to the CUCM. In the lab it might take a few min but is very quick for the most part. End User Synchronization Confirmation Step 165 From the main menus select User Management End User. Step 166 Click Find. (Keep clicking Find until users are displayed in the result window.) Patience as this will take a little time to sync the users. Step 167 Confirm that the users from Active Directory are now in the CUCM database Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 36 of 194

37 Add Users to End User Group The Ultimate BYOD & Jabber Lab All CUCM users must be in the Standard CCM End User group to be granted access to login to end user web pages for security reasons. In this section the all the end users will be to the Standard End Users group. When settings up Jabber for Windows or Mac there are a number of associations required in UC manager to configure end users and devices. The diagram below shows the required associations that will be configured in the lab. The first association is making your users members of the CCM standard end user group. Access to this group allows the user to authenticate to http services on UC manager such as the end user pages. Jabber uses an additional CCM HTTP service called CCMCIP. This allows Jabber to learn about the devices associated to an end user. The association you will create in this lab is highlighted in red. Step 168 Select User Management User Settings Access Control Group Step 169 Click Find Step 170 Select Standard CCM End Users group Step 171 Click Add End Users to Group Step 172 Click Find. Step 173 Choose Select All to check all the users Step 174 Click Add Selected Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 37 of 194

38 Test the LDAP Synchronization and Authentication In this section Active Directory or LDAP authentication is tested by logging each user into the Cisco Unified Communications Self Care Portal. Pass through LDAP Authentication is configured in CUCM resulting in the requests to authenticate users being handed off from CUCM to the LDAP server. CUCM does not store the passwords locally and must request authentication from the LDAP server. Step 175 Open a new tab on the students browser and browse to Step 176 Log in with: a. Username aadams or bblack b. Password Cisc0123 Step 177 Test that both users are able to login to ucmuser web page Step 178 Close the ucmuser web page tab If the login is successful then the configuration and synchronization of CUCM with LDAP is correct. User personal information such as directory number, forwarding, and speed dials on the home page will not appear at this time, due to the fact that no phones have been associated to this user in CUCM administration web page. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 38 of 194

39 Configure the SIP Trunk Security Profile The Ultimate BYOD & Jabber Lab When deploying Jabber On Premise, a SIP trunk is created between UC Manager and the IM & Presence server. This is used for UC Manager to send off hook/on hook updates (SIP PUBLISH) to the IM & Presence server for automated presence updates. i.e. On a Call The trunk is also used by the IM & Presence server to send SIP OPTION requests regarding the PUBLISH information sent by UC manager. Note: when deploying Jabber in a cloud configuration on hook/off hook information is provided by the client directly to the Messenger cloud. The configuration for this step requires configuration on both UC Manager and the IM & Presence server. Configuration requires you to define a SIP profile and trunk on UC Manager. Once defined you must tell UC Manager that this trunk is going to be used to publish presence information to the IM & Presence server. The other end of the presence trunk must also be configured which will be completed later in the lab on the IM & Presence server. Step 179 From a supported browser on the Student s Laptop browse to the CUCM Administration pages (X=pod#) unless already open If you are going to be access CUCM from the Lab workstation (SiteA-WS01 or SiteA-WS02) browse to the Internal IP address of Step 180 Click Continue to Website Step 181 Click Yes to any security warnings, if any Step 182 Log in using the following credentials: c. Username Administrator d. Password Cisc0123 Step 183 From the main menus navigate to System Security SIP Trunk Security Profile Step 184 Click Find Step 185 Select the Non Secure SIP Trunk Profile Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 39 of 194

40 Step 186 Check to enable these items listed below: a. Accept Presence Subscription b. Accept Out-of-Dialog REFER c. Accept Unsolicited Notification d. Accept Replaces Header Step 187 Click Save Configure a SIP Trunk to Cisco Unified Presence Server You might notice a SIP trunk to SiteB CUCM. This connection is for future sections of the lab. Step 188 Navigate to Device Trunk Step 189 Click Add New Step 190 Select SIP Trunk, for Trunk Type Step 191 Select SIP Device Protocol (default) Step 192 Click Next Step 193 Configure the SIP Trunk as follows: a. Enter IMP-SIP-Trunk, in the Device Name Field b. Enter SIP Trunk to IMP Server in the Description Field c. Select Default Device Pool d. Scroll Down and Enter SiteA-IMP01.sitea.com, in the SIP Information Field (this is the address of the pods presence server) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 40 of 194

41 e. Select Non Secure SIP Trunk Profile, in the SIP Trunk Security Profile Field f. Select Standard SIP Profile, in the SIP Profile field Step 194 Click Save Step 195 Click OK on the reset warning Step 196 Click Reset Step 197 Click Reset on the pop up window Step 198 Click Close to close the pop up window Specify CUP Publish Trunk You will now identify this trunk to Communication Manager as the trunk used to send line presence to the IM & Presence server. Step 199 From the main menus navigate to System Service Parameters Step 200 Select SiteA-CUCM911.sitea.com--CUCM Voice/Video from the Server drop down menu Step 201 Select Cisco CallManager, from the service drop down menu Step 202 Scroll to the Clusterwide Parameters (Device - SIP) section To find the parameter quickly, while focus is on the browser window click CTRL-F. This will open the search box for the browser. Type IM and Presence in the search field and press Enter or click Search. This will take you directly to the CUP Publish Trunk parameter. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 41 of 194

42 Step 203 Scroll towards the end of the SIP parameters. Select the newly created SIP trunk IMP-SIP-Trunk from the list as the IM and Presence Publish Trunk Step 204 Click Save Add AXL application user in Unified CM In this lab we are creating a User for the communication between IM&P and CUCM. You can also use the Administrator user for this relationship. Step 205 From the main menus select User Management Application User Step 206 In the Find and List Application Users window, click Add New Step 207 Configure the Application user with the following: Step 208 Click Save a. Name AXLuserCUP b. Password Cisc0123 c. Confirm the password Cisc0123 Create a new User Group and add the new AXL application user In this lab we are creating a Group for the communication between IM&P and CUCM. You can also use the administrator group for this relationship. Step 209 Navigate to User management User Settings Access Control Group Step 210 Click Add new Step 211 Enter AXLgroup Step 212 Click Save Step 213 Click Add App users To Group Step 214 Click Find on the pop-up windows Step 215 Select AXLuserCUP Step 216 Click Add Selected Step 217 Click Save Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 42 of 194

43 Step 218 Select Assign Role to Access Control Group from the Related Links drop down menu Step 219 Click Go, next to Related Links Menu Step 220 Click Assign Role to Group Step 221 Click Find in the pop up window Step 222 Select Standard AXL API Access Step 223 Click Add Selected Step 224 Click Save Restart the AXL Service Step 225 From the Navigation menu select Cisco Unified Serviceability Step 226 Click Go Step 227 From the Tools menu select Control Center Feature Services Step 228 Select SiteA-CUCM911.sitea.com - - CUCM Voice/Video, from the server drop down list Step 229 Click Go Step 230 Select the Cisco AXL Web Service radial button Step 231 Click Restart Step 232 Click OK. Wait for the page to refresh and finish loading Step 233 From the Navigation menu select Cisco Unified CM Administration Step 234 Click Go You have now completed the basic steps required to prepare UC Manager for a Cisco Jabber deployment. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 43 of 194

44 Deployment Task 1b: Cisco UCM Device Steps The workstations in the lab have CIPC (Cisco IP Communicator) installed with a line already created on this phone. CIPC is being used in the lab to simulate a physical phone to show a scenario where Jabber is controlling and working together with a physical phone. In a real implementation CIPC would not be used with Jabber. You will now complete the steps required to configure unified communications for the users you created via the AD synchronization. Unified communications allows a Jabber user to make voice and video Jabber provides several modes of operation and the administrator can choose to configure one or mode of operation for a user. Activity Objective In this activity, you will learn the methods to Create end user association to primary phone and line devices Create UC Services Create and configure Service Profiles Associations Service Profiles to users Required Resources To complete this section of the lab you will need a computer that is connected to the lab via VPN and a supported browser. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 44 of 194

45 There are a number of steps to the configuration of Jabber Unified communications. The steps you need to complete are based on the modes of operation you which to provide to end-users. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 45 of 194

46 Configuring User to Line Association The Ultimate BYOD & Jabber Lab Earlier in this lab you create a SIP trunk for on hook/off hook presence updates. In this step you are associating a pre-configured line in UC Manager with one of the users you created with the AD sync. When an associated line goes off hook UC manager will send a PUBLISH message via the SIP trunk to the presence server to update the users presence. The association you will create is highlighted in red in the diagram. Step 235 Navigate to Device Phone from the main menus Step 236 Click Find Step 237 Click SiteA-WS01 (SiteA-WS02 when repeated) Step 238 Click Line 1 \ (\ when repeated) Step 239 Scroll to the bottom and click Associate End User Step 240 Click Find in the pop up window Step 241 Select the Check Box next to Alice Adams (Bob Black on SiteA-WS02 when repeated) Step 242 Click Add Selected Step 243 Click Save Step 244 From the Related Links Configure Device, click Go Step 245 Click Go, again on related links back to find/list Step 246 Repeat steps for Bob Black on SiteA-WS02 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 46 of 194

47 Creating Client Services Framework Devices Cisco Unified Client Services Framework (CSF) will be used as the soft phone type. In order to utilize the new soft-phone features a soft-phone device must be created for each user. When Jabber for Windows or Mac register to UC Manager it will do so as a CSF device type. To operate in soft phone mode the Administrator must create a CSF device for the User. The CSF device is SIP based device and is shown in red above. Step 247 Navigate to Device Phone from the main menus Step 248 Click Add New Step 249 From the Phone Type drop down, select Cisco Unified Client Services Framework Step 250 Click Next Step 251 Configure the CSF Device for Alice Adams (Bob Black when repeating) as follows: a. Enter CSFAAdams (CSFBBlack when repeated) in the Device Name field b. Enter CSF Device for Alice Adams (CFS Device for Bob Black when repeated) in the Description field c. Select Default in the Device Pool field Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 47 of 194

48 d. Select Standard Client Services Framework, in the Phone Button Template field e. Select aadams in the Owner User ID field (Select bblack when repeated) f. Select SiteA-WS01 in the Primary Phone ID (SiteA-WS02 when repeated) Step 252 Click Save g. Scroll down to the Protocol Specific Information section and set the following: i. For SIP Phone Device Security Profile, select the Cisco Unified Client Service Framework - Standard profile from the drop-down list. ii. For SIP Profile, select Standard SIP Profile to specify the default SIP profile. SIP profiles provide specific SIP information for the phone such as registration and keep alive timers, media ports, and do-notdisturb control. Step 253 Click OK on the Apply Config Warning Step 254 Click Apply Config at the top of the page Step 255 Click OK on the Apply Config pop up window Step 256 Click the Line [1] Add a new DN link on the left side of the page Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 48 of 194

49 Step 257 Enter \ (\ for Bob Black when repeated) in the Directory Number Field Step 258 Press the Tab key Step 259 Select CUCM9_VMP from the Voice Mail profile field (Might already be selected) Step 260 Enter Alice Adams (Bob Black when repeated) in the Display (Caller ID) field Step 261 Press the TAB key to auto populate the ASCII Display field Step 262 Click Associate End User, at the bottom of the page Step 263 Click Find on the pop up page Step 264 Select AAdams (BBlack when repeating) Step 265 Click Add Selected Step 266 Click Save Step 267 Click Go next to the Related Links - Configure Device Step 268 Click Go, Next to the Related Links again Back to Find/List Step 269 Repeat steps to create CSFBBlack When both CSF devices are created the Phone Device List should display the following Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 49 of 194

50 Associate End Users with Devices The Ultimate BYOD & Jabber Lab When Cisco Jabber first starts up it will ask UC manager for a list of devices associated to the logged on user. It does this using the CCMCIP/UDS service which we will configure later on. For Jabber to correctly identify the devices available to the user you must associate all the users devices with the user. The association you will create is highlighted in red. Step 270 From the main menus select User Management End User Step 271 Click Find Step 272 Click aadams (bblack when repeating) Step 273 Scroll down and click Device Association Step 274 Click Find Step 275 Select CSFAAdams & SiteA-WS01, (select CFSBBlack & SiteA-WS02 when repeating). Make sure the workstation that corresponds with the CSF user is also checked if not already checked Step 276 Click Save Selected/Changes Step 277 Click Go next to Back To User on Related Links Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 50 of 194

51 Step 278 Notice that Device Information now has both devices listed Step 279 Scroll down Directory Number Associations and from the Primary Extension drop down select \ (\ when repeating) Step 280 Click Save Step 281 Click Go on Related Links for Back to Find List Users Step 282 Repeat steps for bblack Add the end user to the Standard CTI Enabled user group If Jabber for Windows or Mac is controlling a desk phone then the end user must be added to a group which contains a CTI enabled role. The Standard CTI Enabled group provides the user with the required CTI role. Note: If the user is using a Cisco 89xx or 99xx series phone there are additional CTI roles that they will require for full control of this type of device. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 51 of 194

52 Step 283 From the main menus select User Management User Settings Access Control Groups. Step 284 Click Find. Step 285 Select the Standard CTI Enabled link. Step 286 Click Add End Users to Group Step 287 Click Find Step 288 Select All Users, In the Find and List Users window Step 289 Click Add Selected Step 290 The Configure User Group window refreshes and displays all users in this group. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 52 of 194

53 Creating UC Services When Jabber starts up and a user logs into the client one of the first things the client does is download service configuration information. Jabber will receive information on where services like CTI, Voic and conferencing are located. The Ultimate BYOD & Jabber Lab The Service Information is configured by the Administrator as a set of Service Profiles and these are linked together into a UC service configuration. The UC service configuration is then associated to a set of users. In this section you will configure the required Service Profiles. NOTE: Jabber for Windows and Mac DO NOT read the directory profile. Jabber for Windows by default will use auto detection for the service. Alternatively both Jabber for Mac and Windows can read they directory configuration in the jabberconfig.xml file that the administrator can create and upload to UC manager. The IM&P profile is also not used at this time. As of UC 9.X, service profile and servers are no longer configured on the CUP server. All UC service and UC service profiles are configured on CUCM End User configuration is carried out in one place in CUCM Configuring profiles for end users is more intuitive Reducing the number of configuration screens for the Administrator Step 291 Navigate to User Management User Settings UC Service Step 292 Click Add New Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 53 of 194

54 The CTI Profile is used to tell Jabber which host is running the CTI manager in the cluster. The CTI profile is only used if the Jabber client is running in desk phone control mode. Step 293 Select CTI in the UC Service Type field. Step 294 Click Next Step 295 Enter the following CTI Service information: a. Name CTI_SRV b. Description CTI Service c. Host Name/IP Address sitea-cucm911.sitea.com Step 296 Click Save Step 297 Click Add New, to create another UC service Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 54 of 194

55 The IM&P Profile is not currently used by Jabber for Windows and Mac. It is expected that this profile will be used in future versions of the Jabber Client. Step 298 Select IM and Presence from the UC Service Type drop down menu Step 299 Click Next Step 300 Enter the following IM and Presence Service information: a. Name IMP_SRV b. Description CUCM IMP Service Host Name/IP Address SiteA-imp01.sitea.com Step 301 Click Save Step 302 Click Add New Step 303 Select Voic from the UC Service Type drop down menu Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 55 of 194

56 The Voic profile is used to define which host is running Unity Connection. This profile is used for visual voic in Cisco Jabber. The administrator must also configure voic profiles and associated them at a line level for forwarding and call defer to voic . Step 304 Click Next Step 305 Enter the following Voice Mail Service information: a. Product Type Unity Connection b. Name VM_SRV c. Description Voic Service d. Host Name/IP Address SiteA- CUC911.sitea.com e. Port 443 Step 306 Click Save Step 307 Click Add New This following setting defines the Voic Mailstore for visual voic access. Step 308 Select MailStore, from the UC Service Type drop down menu Step 309 Click Next Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 56 of 194

57 Step 310 Enter the following Voice Mail Service information a. Name MailStore_SRV b. Description MailStore Service c. Host Name/IP Address SiteA- CUC911.sitea.com d. Port 443 Step 311 Click Save e. Protocol TCP (default) Step 312 Click Add New The directory settings below are currently only used by Cisco Jabber for ipad. Cisco Jabber for Windows and Mac ignore this setting. Jabber for Windows uses either auto-detection of directory settings or read configuration from the jabberconfig.xml file. Cisco Jabber for Mac 9.2 also ignores this setting and reads its configuration from the jabber-config.xml file. Jabber 10.0 system introduces new service discovery features will provide common methods for directory discovery. Step 313 Select Directory from the UC Service Type drop down menu Step 314 Click Next Step 315 Enter the following Voice Mail Service information: Step 316 Click Save a. Product Type Directory b. Name DIR_SRV c. Description Directory Service d. Host Name/IP Address SiteA- AD.sitea.com Step 317 Click Add New Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 57 of 194

58 The conference settings below are used to define a WebEx meetings site or WebEx meetings server. Step 318 Select Conferencing Step 319 Enter the following Conferencing Service Information: a. Product Type WebEx (Conferencing) b. Name WebEx_SRV c. Description Off-Prem WebEx Meetings d. Host Name/IP Address ciscoucft.webex.com e. Port 80 (default) f. Protocol HTTP (default) g. Click Save Step 320 Click Go on Related Links Back to Find/List Step 321 Click Find to confirm there are now six services in the Services list Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 58 of 194

59 Creating Service Profiles The Ultimate BYOD & Jabber Lab A service Profile is a grouping of UC Services. Prior to UC 9.x in CUP, each individual service had a profile that needed to be associated with a user. Now the services are grouped and there is a single Service profile association for a user. The Service profiles you have created are associated with a Services profile which can then be associated to end users. Step 322 Navigate to User Management User Settings Service profiles. Step 323 Click Add New. Step 324 Enter Student_SRVPro in the Name Field. Step 325 Check Make this the default service profile for the system. Step 326 Select VM_SRV in the primary field, and select Unified CM IM and Presence in the Credentials source for voic service field in the Voic Profile section. Step 327 Select Mailstore_SRV, for the primary field in the MailStore Profile Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 59 of 194

60 Step 328 Select WebEx_SRV for the primary field in the Conferencing Profile, and leave the rest at the default settings. Credentials source for web conference service would be set to IMP or VM if using SSO. (Due to limitations of this lab, SSO could not be used.) Step 329 Configure the Directory Profile with the following parameters: Step 330 Select Dir_SRV for the Primary Directory Profile Field Step 331 Set the Username as CUCMLDAPAdmin Step 332 Enter in the Password Cisc0123 Step 333 Enter cn=users, dc=sitea, dc=com in the Search Base 1 Step 334 Uncheck Use UDS for Contact Resolution Step 335 Uncheck Use Logged On User Credential Step 336 Select IMP_SRV in the Primary IM and Presence Profile Field Step 337 Select CTI_SRV in the Primary CTI Profile Field Step 338 Leave Video Conference Scheduling Portal profile, as default of None Step 339 Click Save Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 60 of 194

61 Applying Service Profiles to End Users (One at a Time) A Service Profile is associate to and End User. When the Jabber client starts up and is logged in the Service Profile associated to the End User will be downloaded and applied to the client. Step 340 Navigate to User Management End Users Step 341 Click aadams Step 342 Select Home Cluster, in the Service Settings section Step 343 Select Enable user for Unified CM IM and Presence, in the Service Settings Section, this replaces the capabilities assignment in previous versions of CUCM Step 344 Leave Unchecked, include meeting information in presence Step 345 Select Student_SrvPro, from the UC Service profile drop down menu Step 346 Click Save Student_SrvPro did not need to be selected for UC Service Profile since we made it the default profile. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 61 of 194

62 Applying Service Profiles to End Users (Using Bulk Administration Tool) This section will apply the UC service profile to many users at once using the Bulk Administration Tool (BAT) Step 347 Select Bulk Administration Users Update Users Query to open the user update window Step 348 Click Find Step 349 Click Next Step 350 Select Both check boxes for Home Cluster Step 351 Select Both check boxes for Enable Users for Unified CM IM and Presence Step 352 Select check box for Assigned Presence Server Step 353 Select sitea-imp01.sitea.com, from the assigned presence server drop down box Step 354 Select UC Service Profile check box Step 355 Select Student_SrvPro from the drop down menu Step 356 Scroll down and select Run Immediately Step 357 Select Submit Step 358 Select Bulk Administration Job Scheduler Step 359 Click Find - One job should be in the queue with a Completed status Step 360 Click the Job ID hyper link to open the job Step 361 Check that all records were processed without any records failed Step 362 Click User Management End Users Find Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 62 of 194

63 Step 363 Click on bblack and scroll down to confirm the BAT tool applied the UC Service Profile to all the users Step 364 Explore other users to confirm the actions of the BAT tool Step 365 Do not close the browser as it will be used to access the IM and Presence server Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 63 of 194

64 Deployment Task 2: CUCM IM&P Srv Init Configuration Activity Objective In this activity, you will learn the methods to Explore IM&P 10.x server administration Web Page Configure Presence Gateways Configure Legacy client settings Required Resources To complete this section of the lab you will need a computer that is connected to the lab via VPN and a supported browser. Configure Presence Gateway In UC Manager we created a SIP trunk to allow it to PUBLISH on/off hook presence to the IM and Presence server. The Presence Gateway allows the Administrator to configure the IM and Presence server side of the SIP trunk connection. Step 366 Open a new tab in the supported browser from the Student s Laptop and browse to (x = pod number). If you are going to be accessing IM&P from the lab workstation (SiteA-WS01 or SiteA- WS02), use the Internal IP address of (or the tab already configured in IE). Step 367 Login with: a. Username Administrator b. Password Cisc0123 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 64 of 194

65 Step 368 From the main menus select Presence Gateways. Step 369 Click Add New. Step 370 The Presence Gateway Configuration window displays. Enter the following parameters: a. Presence gateway Type CUCM b. Description CUCM Presence Gateway c. Presence Gateway SiteA-CUCM911.sitea.com Step 371 Click Save. IM and Presence Services Complete the following steps to confirm the appropriate services were all started in the previous section. On a new IM and Presence server the Administrator needs to activate the services. Step 372 Navigate to System Presence Topology Step 373 Move the mouse over the little server icon in the lower middle of the page and verify that all services are green. If not, check back here after restarting the IM&P server and the services have had time to start. Note: Cisco Dir Sync maybe stopped. It will start after the IMP Server reboot. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 65 of 194

66 Specify TFTP Server When deploying Cisco Jabber you should ALSO define TFTP server settings on the IM and Presence server. The TFTP server setting allows the Jabber client to download various configuration files from the TFTP server on UC Manager. This includes the CNF configuration file used to provide Jabber with CSF settings for soft phone mode. NOTE: If UC manager is configured with hostnames rather than IP addresses Jabber must also be able to resolve the hostname of the UC Manager nodes. Even if the TFTP server is specified as an IP address any configuration files downloaded from the TFTP server may contain hostnames. If Jabber is unable to resolve a hostname softphone operation will not be possible. The TFTP server setting is also used to download application and directory rules if the Administrator has defined them. Step 370 Select Application Legacy Clients Settings Step 371 Observe the installed default Primary TFTP server address is in IP address format Step 372 Enter sitea-cucm911.sitea.com, in the Primary TFTP Server field Step 373 Click Save Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 66 of 194

67 Specify CCMCIP Server The Ultimate BYOD & Jabber Lab The CCMCIP server (now called UDS) is used to discover the devices associated to an end user. When operating in Softphone mode the Jabber client will use the CCMCIP service to discover the name of the CSF device associated with the user. When operating in Deskphone mode the Jabber client will use the CCMCIP service to discover a list of desk phone and Telepresence endpoints associated to the user. This information will be used to create a list of devices in the Jabber client from which the user can select a device to control. Step 374 Navigate to Application Legacy Clients CCMCIP Profile. Step 375 Click Add New. Step 376 Configure the CCMCIP Profile Settings as follows: a. Name CCMCIP_Profile b. Descriptions CCMCIP Profile for Jabber c. Primary Host SiteA- CUCM911.sitea.com d. Backup Host SiteA- CUCM911.sitea.com (This is the same address as the Primary Host when there is only one CUCM server). e. Check to Make this the default CCMCIP Profile for the system. Step 377 Click OK on the default profile warning. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 67 of 194

68 CUCM and IM&P server reboot The Ultimate BYOD & Jabber Lab Due to the major address changes that were made to the servers during the configuration portion of the lab both the servers will need to be rebooted to ensure the configuration changes take effect. Step 383 Switch to SiteA-WS01 RDP session ( X.101) Step 384 Double click PuTTy, on the desktop Step 385 Double click SiteA-CUCM, in the saved sessions Step 386 Enter Administrator, at the CUCM login screen Step 387 Enter Cisc0123, in the password field (C1sc0123 for IMP) Step 388 Press Enter, to submit the credentials Step 389 Enter utils system restart (all lower case) Step 390 Press Enter, to submit the command Step 391 Type YES, to confirm server restart Step 392 Press Enter, to submit the command Step 393 Click OK, to the network connection error when putty disconnects from the server Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 68 of 194

69 Step 394 Close the Putty CLI screen Step 395 Double click Putty, on the desktop The Ultimate BYOD & Jabber Lab Step 396 Double click SiteA-IMP, in the saved sessions Step 397 Enter Administrator, at the CUCM login screen Step 398 Enter C1sc0123, in the password field Step 399 Press Enter, to submit the credentials Step 400 Enter utils system restart (all lower case) Step 401 Press Enter, to submit the command Step 402 Type YES, to confirm server restart Step 403 Press Enter, to submit the command Step 404 Click OK, to the network connection error when putty disconnects from the server Step 405 Close the PuTTy CLI screen. Step 406 Do not continue until the servers (CUCM and IMP) are confirmed to be running in a browser Step 374 Open a new tab in the supported browser from the Student s Laptop and browse to (x = pod number). If you are going to be accessing IM&P from the lab workstation (SiteA-WS01 or SiteA- WS02), use the Internal IP address of (or the tab already configured in IE). Step 375 Login with: c. Username Administrator d. Password Cisc0123 Step 407 Navigate to Application Legacy Clients CCMCIP Profile. Step 408 Click Find Step 409 Select CCMCIP_profile Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 69 of 194

70 Step 410 Click Add Users to Profile. Step 411 Click Find in the popup windows. Step 412 Click Select All. Step 413 Click Add Selected. Step 414 Click Save. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 70 of 194

71 Section 3: Desktop Deployment Best Practices Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 71 of 194

72 Desktop Deploy Task 1: Installing Jabber for Windows Collaborate Anytime, Anywhere Streamline communications and enhance productivity by integrating presence; instant messaging (IM); desktop sharing; and audio, video, and web conferencing into a single client for your laptop or desktop. Cisco Jabber helps you communicate and work with colleagues, partners, and customers more quickly and securely through best-in-class Cisco unified communications. Built on open standards for interoperability and integrated with commonly used desktop business applications, Cisco Jabber for Windows can help you: Reduce communication delays by providing presence information so you can see when your colleagues are available Accelerate team performance by instantly expanding one-on-one conversations to group chats or multiparty audio and web conferences Collaborate directly from Microsoft Outlook by viewing a contact's availability and simply clicking to IM or call Limit the costs of business travel and phone calls by communicating with IM; audio, video, and web conferencing; or IP telephony Choose the best provisioning model for your business; Cisco Jabber can be deployed onpremises or on demand as a cloud-based service For more information click the following Jabber Page Main Jabber Windows - Jabber Mac - Jabber ipad - Jabber Android - Activity Objective In this activity the student will install, configure, and operate the Cisco Jabber Client for Windows. Required Resources A personal computer VPN ed into the lab environment and an RDP session into the lab workstations. Logging into Student Remote Workstations If you have not logged into the student workstations please return to the logging into the student remote workstations section to login to the student workstations Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 72 of 194

73 Installing Jabber on Remote SiteA-WS01 In this section Jabber will be installed on the SiteA-WS01 without any changes to the MSI file. In the next section the MSI file will be edited. Jabber for Windows ships as a MSI installer file. Cisco provides a single MSI file for both on premise and cloud configurations. In its default mode the MSI will prompt the user for configuration data. Later in the lab you will see how this file can be customized to avoid asking an end user for this information. Step 378 Switch to SiteA-WS01 ( x.101 Alice Adams) RDP Session Step 379 Launch the Firefox browser. (Be patient as Firefox takes a moment open the first time.) Step 380 Browse to the following URL to download Jabber http//tinyurl.com/ciscojabbersetup Step 381 Click Download Jabber from the dropbox web site Step 382 Click Save File Step 383 Right Click the CiscoJabberSetup.msi in the Downloads window Step 384 Click Open from the pop-up menu Step 385 Click Run Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 73 of 194

74 Step 386 Click Accept and Install Step 387 Click Yes, When asked to allow changes to be made to this computer Step 388 Keep Launch Cisco Jabber checked Step 389 Click Finish Step 390 Close all Firefox windows By choosing Default Server, Cisco Jabber will look up the IM&P server address via the _cisco-uds DNS Service Record that was created at the beginning of the lab. Step 391 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 74 of 194

75 Step 392 If the remote desktop screen is minimized (not full screen) Jabber will most likely open to the far right on the screen. If this happens scroll to the Right to see jabber on the screen. Step 393 Log in to Jabber with: a. Username b. Click Continue If the Cisco Jabber client fails to discover the network service, this is most likely an issue with the SRV record created in the first section of this lab guide. Use NSLOOKUP in the command prompt from this workstation to troubleshoot this issue. CLICK HERE to return to the DNS configuration section. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 75 of 194

76 c. Click Manual setup and sign-in d. Observe Automatic, is the default install account type e. Click Cancel f. Password Cisc0123 g. Select Sign me in when Cisco Jabber Starts Step 394 Click Sign In. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 76 of 194

77 Step 395 Click Accept, to all warning messages to accept the certificates that are not valid (will be 4 certificate warnings) Step 396 Notice, once logged in, that Alice Adams has a User Photo. This is due to the fact that user photos were added to the Active Directory in the beginning of the lab. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 77 of 194

78 Repackaging CiscoJabberSetup.msi with Orca The CiscoJabberProperties.mst is used to modify the ciscojabbersetup.msi and create custom installers. The CiscoJabber-Admin-ffr.9-6 will be downloaded and uncompressed to the Hard Drive of the SiteA-AD server for use with this lab. The Microsoft Orca program from the Microsoft Windows SDK has been installed on the SiteA-AD server for use with this lab. The Jabber admin might need to edit the Cisco JabberSetup.msi Installer package (.msi) files directly to customize the install for their particular deployment needs. The Orca database editor is a table-editing tool available in the Windows Installer SDK and it can be used to edit your.msi files. This lab discusses how to use the Orca editor to modify your.msi files. Warning Editing an MSI file can cause serious problems that may leave your system in an unstable state. Cisco Systems cannot guarantee that problems resulting from the incorrect use of the MSI file editor can be solved. Modifications of the MSI file of a shipping product should only be attempted under direct instruction from the product's vendor. Always make a copy of the file(s) being modified. An Administrator can create a customized Jabber installer for their organization. In this section a customized Jabber installer will be built using the Microsoft Orca tool. The Orca tool allows an Administrator to apply an MST transformation file to an MSI. Cisco provides an MST file in the Jabber admin pack downloadable on cisco.com In this section we are going to edit a Jabber MSI install file which is hardcoded to install with additional parameters to make the end user first login experience shorter and less frustrating. This configuration also means the Jabber client will look for a CUCM server by default using the _cisco-uds SRV Record we created earlier in the lab. Step 407 Return/Open the RDP session to the SiteA-AD server ( X.20). Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 78 of 194

79 Step 408 Browse to the following URL to download the Jabber MSI Install file Step 409 Click Download Step 410 Click Save File Step 411 Browse to the following URL to download the ciscojabber MST Properties file Step 412 Click Download Step 413 Select to Save File Step 414 Close all Firefox browser windows Step 415 Start Microsoft Orca, by clicking the killer whale icon on the task bar on of the SiteA-AD server ( x.20) Step 416 Click File Open Step 417 Browse to C:\Users\Administrator.SITEA-AD\Downloads Step 418 Select CiscoJabberSetup.msi Step 419 Click Open Step 420 Click View Summary Information Step 421 Locate the Languages field Step 422 Remove all language codes except for 1033 Step 423 Click OK Step 424 Click Transform Apply Transform Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 79 of 194

80 Step 425 Browse to C:\Users\Administrator.SITEA-AD\Downloads Step 426 Select Installer Transforms (*.MST) for the files of type Step 427 Select CiscoJabberProperties.mst Step 428 Click Open (Wait for it little slow to open) Step 429 Scroll down in the left Tables pane, on left side of Orca App Step 430 Select the Property table Step 431 In the Property window scroll down to the green outlined properties Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 80 of 194

81 Argument Value Description AUTHENTICATOR CUP Specifies the source of authentication for the client. This value is used if Service Discovery fails. Set one of the following as the value: CUP Cisco Unified Presence CUCM CUCM On-premises deployments in the default product mode. The default product mode can be either full UC or IM only. Cisco Unified Communications Manager WEBEX WEBEX On-premises deployments in phone mode. Cisco WebEx Messenger Service Cloud-based or hybrid cloud-based deployments. In on-premises deployments with Cisco Unified Communications Manager version 9.x and higher, you should deploy the _cisco-uds SRV record. The client can then automatically determine the authenticator. K_CDFE9752_00_installation-and-configuration_chapter_0101.html Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 81 of 194

82 Step 432 Enter sitea.com in the Value for the SERVICE DOMAIN property field Step 433 Enter 1 (number one), in the CLEAR property field Step 434 Select SSO ORG DOMAIN, on the top of the green bordered list Step 435 Right click SSO ORG DOMAIN Step 436 Select Drop Row Step 437 Click OK, to continue Step 438 Drop Rows for the rest of the green outlined items so that only the Service domain, and Clear are the only green boarder fields left (only 2 green fields should remain). NOPE you can t do more than one drop at a time Step 439 Click Tools Options. Step 440 Select the Database Tab. Step 441 Select Copy Embedded Streams During Save As. Step 442 Click Apply. Step 443 Click OK. Step 444 Click File Save Transformed As Step 445 Browse to C:\users\public\jabber Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 82 of 194

83 Step 446 Type CiscoJabberLabInstall in the name field. Step 447 Click Save Step 448 Click OK to the Orca copy error message, if one pops up. Step 449 Close Orca. Step 450 Click NO on the save changes to CiscoJabberSetup.msi pop-up warning. Installing Jabber on Remote SiteA-WS02 Using the Custom MSI File Default Configuration In most environments, Cisco Jabber for Windows does not require any configuration to connect to the presence server and perform directory queries. In on-premises deployments, Cisco Jabber for Windows uses the _cuplogin SRV record to automatically discover Cisco Unified Presence or Cisco Unified Communications IM and Presence. If you add a DNS SRV record for the _cisco-uds service name in the DNS server on the presence server domain, Cisco Jabber for Windows can automatically connect to that presence server. For directory integration in on-premises deployments, Cisco Jabber for Windows uses Enhanced Directory Integration by default. If you install Cisco Jabber for Windows on a workstation that is registered to an Active Directory domain, Cisco Jabber for Windows automatically discovers the directory service and connects to a Global Catalog in the domain. In cloud-based deployments, Cisco WebEx Messenger provides Cisco Jabber for Windows with presence capabilities and contact resolution. You perform all configurations for Cisco Jabber for Windows using the Cisco WebEx Administration Tool. However, you can configure Cisco Jabber for Windows in hybrid cloud-based deployments with additional options. Custom Configuration You should configure Cisco Jabber for Windows if: You do not install Cisco Jabber for Windows on a workstation that is registered to an Active Directory domain. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 83 of 194

84 You plan to connect to Cisco Unified Communications Manager User Data Service or another supported LDAP directory instead of EDI. You need to specify custom settings so that Cisco Jabber for Windows can correctly use your directory service. Custom directory settings include the following: o o o o o Attribute mappings Connection settings Contact photo retrieval settings Directory search settings Intradomain federation settings You plan to deploy with custom content such as the following: o o o o Scripts that allow users to submit problem reports Files that enable automatic updates Custom embedded tabs for displaying HTML content URLs that enable users to reset or retrieve forgotten passwords You plan to deploy with custom policy configuration such as the following: o o o Disabling screen captures Disabling file transfers Disabling video calls You plan to specify a credentials configuration in your deployment. In the previous section we used Microsoft ORCA to customize the MSI file, in this section of the lab we are going to use the newly created MSI file to install our second student workstation with Jabber. The end result is the end user will skip the connection settings pop-up windows and go right to logging in. The same result could be achieved by using the command line install that follows, from the directory that the MSI directory exists in. msiexec.exe /i CiscoJabberSetup.msi TYPE=CUP LANGUAGE=1033 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 84 of 194

85 Install for Jabber for Windows Using the Customized MSI File Step 451 Switch to SiteA-WS02 ( X.102 Bob Black) RDP session Step 452 Click Start Step 453 Type \\ \Users\Public\Jabber in the Run field just above the Start button Step 454 Press Enter. An Explorer window should open to the mapped drive Step 455 Double Click CiscoJabberLabInstall to start the Jabber installation Step 456 Click Run on the security warning (if any). Be patient because this can take some time. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 85 of 194

86 Step 458 Click Accept and Install Step 459 Click Yes, to all access to computer (This window takes a minute to pop up) Step 460 Keep Launch Cisco Jabber Checked, and click Finish Step 461 Minimize the Explorer window. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 86 of 194

87 Step 463 If the remote desktop screen is minimized (not full screen) Jabber will most likely open to the far right on the screen. If this happens scroll to the Right to see jabber on the screen. In the previous section the student did a standard install with no customization to the CiscoJabberSetup.msi file. When Jabber started for the first time the student was presented with a login screen that asked for the users address. In this second Jabber install the student installed the customized CiscoJabberSetup.msi file that was edited with the MS Orca tool. The follow two parameters were added to the MSI file. When Jabber starts for the first time with the customized install Jabber should skip the address screen and go directly to the user name and password screen. Jabber uses the _cisco-uds service record in DNS to locate the Cisco Unified Communications Manager to login using TCP and port 8334 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 87 of 194

88 Step 464 Login in with: a. Username bblack b. Password Cisc0123 c. Click Sign In Step 465 Accept all 4 Certificate errors that pop up during sign in Step 466 Notice, once logged in, that Bob Black has a User photo. This is due to the fact that we added user photos to the Active Directory in the beginning of the lab. Another way to see if the bootstrap values made it to the computer running Jabber, is to look at the Jabber bootstrap file. The file exist in the C:\ProgramData\Cisco Systems\Cisco Jabber Notice in the screen shot the entries that were added to the MSI install file are in the jabber-bootstrap file Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 88 of 194

89 Site B Lab Preparation The Ultimate BYOD & Jabber Lab In this section the student will turn on Jabber on WorkStation 01 and 02 on Site B in preparations for Inter site communications Step 467 Switch to or open up SiteB-WorkStation01 ( X.201 Alex Ace) RDP session. Step 468 Double click on the Jabber Icon on the desktop. Step 469 Confirm the Jabber client automatically logs in as Alex Ace and her contacts are showing. Step 470 Switch to or open up SiteB-WorkStation02 ( X.202 Blake Bad) RDP Session. Step 471 Double click on the Jabber Icon on the desktop. Step 472 Confirm the Jabber client automatically logs in as bbad, and his contacts are showing. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 89 of 194

90 Section 4: Jabber Work Flow Scenario This following scenario illustrates the Cisco Collaboration 10.x solution for connecting business colleagues and clients through communications technologies such as Cisco Jabber for Windows, IPad and Cisco Web Ex This lab is broken up into two sites, SiteA and SiteB. SiteA is the one the students have been configuring and SiteB has been preconfigured before class started. In this scenario we will pretend like we work at a company that has two locations; Site A and Site B. This scenario will walk the student through a typical day of a SiteA employee Named Alice Adams as she interacts with her co-workers. Activity Objective In this activity, you will learn about (but not limited to): Different ways to perform contact searches Usage of on-premise and off-premises features Default/Auto/Custom presences status Adding & grouping contacts Understanding and usage of local outlook contacts IM/Calling/ ing from Jabber client Various in-call features such as Transfer and Conference Understanding Call History Managing voice mail Local Configuration and usage of off-premises Web Ex Meetings Emoticons File Transfers Screen Capture Desktop Share Global client customization with the usage of Tabs Jabber interaction with Microsoft Office (Outlook, Work) Required Resources To complete this section of the lab the student will need a computer that is connected to the lab via VPN, and a supported browser. In this section of the lab the student will be asked to switch between the different workstations that have been RDPed in to earlier in the lab often. To help denote the difference between which workstation the student should be switching to a change in font color has been used. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 90 of 194

91 WorkStation Font Color Key A Switch to SiteA-WS01 ( X.101 Alice Adams) = Purple A Switch to SiteA-WS02 ( X.102 Bob Smith) = Green A Switch to SiteB-WS01 ( X.201 Alex Ace) = Orange A Switch to SiteA-WS02 ( X.202 Blake Bad) = Olive Here is the Organization chart for Site A Here is the Org Charts for site B Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 91 of 194

92 Alice Adams just got hired at YourDesign, a multisite company that develops websites. As a Tech Support Engineer in the IT department she will be supporting the internal folks with all their IT issues. Today is her first day on the job. She is going to set up her own Jabber client on her desktop and add her contacts. She will add the contacts in groups according to their roles (CEO, IT, HR and Office Services). She verifies that she can see all her Contacts even those that are offline. Adding Contacts in Jabber This section will walk the student through some of the day-to-day tasks needed to use Jabber for Windows. Step 1 Step 2 Step 3 Step 4 If you have not logged into the student workstations please return to the logging into the student remote workstations section to login to the student workstations Open the SiteA-WS01 RDP ( X.101 Alice Adams) window and perform these steps on WS01 Select File New Contact, from the Cisco Jabber menu Enter S, in the Add Contacts search window, three contacts from the local outlook contact list will open in the drop down list Step 5 Step 6 Enter Sm, in the add contacts search window, no one new should appear Enter Smi, in the add contacts search window, and Sam Smith should appear. This new Smith contact was found on the Active Directory LDAP server via Enhanced Directory Integration (EDI) after the third letter is placed in the search window Step 7 Step 8 Step 9 Double click Sam Smith Click New Group Enter Office Services, in the Create New Group pop-up window. If you look at the org chart above you will see that SiteA-Sam Smith works in Office Services Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 92 of 194

93 Step 10 Click Create Step 11 Click Add, on the Add Contacts window. Notice that Sam Smith is now added to a new group called Office Services In the main Jabber Contacts window Step 12 Enter A, in the main search window of Cisco Jabber, Notice Alice Adams the local logged in users, and Alex Ace shows up in the search. Alex Ace is a contact in the local Microsoft Outlook contact list. Step 13 Step 14 Step 15 Enter AL, in the main search window of Cisco Jabber, and notice the results are the same Enter ALB, in the main search window of Cisco Jabber, now notice we have found Albert McKenzie because Cisco Jabber searches LDAP using EDI and finds a user that has the letter ALB in the name Hold your mouse over Albert McKenzie Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 93 of 194

94 Step 16 Click + (plus sign) that appears to the right of the name Step 17 Step 18 Step 19 Click New group Enter IT, for the group name Click Create Step 20 Click Add Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 94 of 194

95 Step 21 The two users and groups should look something like this in Cisco Jabber Now we will move Sam Smith from the Office Services where he was accidentally placed and put him in the HR group where he belongs - Step 22 Click File New Group, on the Cisco Jabber Client And Add the HR group Step 25 Step 26 Step 27 Step 28 Enter HR, for the group name Click Create Right click on Sam Smith s name in Jabber and choose Move to Group HR In the Jabber Menu bar click on View and make sure Show offline contacts is checked Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 95 of 194

96 Docked Window Jabber 9.2 Feature The Docked Window feature is new to Jabber 9.2 The Ultimate BYOD & Jabber Lab Step 29 Position the mouse at the top center of SiteA-WS01 Step 30 The dock will slide down from the top of the desktop Step 31 Click the Calls Icon Step 32 Notice that the main Jabber windows switches to the call history tab Step 33 Click the Voic icon Step 34 Notice the main Jabber window switches to the voic tab Step 35 Click the Jabber icon Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 96 of 194

97 Step 36 Notice the main Jabber window switches to the contacts tab Step 37 Step 38 Step 39 Step 40 Step 41 Click View Show docked window Notice the dock goes away Click View Show docked window Notice the dock windows comes back Click View Position Docked Window Top Left Step 42 Step 43 Step 44 Step 45 Notice the docked Window moves to the upper left of the desktop Enter SAL, in the search or call field of the dock window Mouse over Sal A. Mantor Click the + (plus) sign Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 97 of 194

98 Step 46 Step 47 Select IT group to add Sal to Click Add Step 48 Step 49 Finish adding the users in the org chart to Alice Adams s Jabber client See Chart below for list of all users needed to Finish Alice s contact list Login to Site01-Workstation02 ( X.102 Bob Black) and add the users in the org chart to Bob Black s Jabber client Alice Adam s Jabber Contacts WorkStation 01 Albert McKenzie IT Finished above Sal A. Mantor IT Finished above Lorrie Dove IT Jay Li IT Nicole Wilson Office Services Tommy Jones Office Services Sally Ride Office Services Mike Kumar Office Services Bob Black Office Services Sam Smith HR Finish above Jennifer Ownez Top Dog Bob Black s Jabber Contacts WorkStation 02 Albert McKenzie IT Sal A. Mantor IT Lorrie Dove IT Jay Li IT Alice Adams - IT Nicole Wilson Office Services Tommy Jones Office Services Sally Ride Office Services Mike Kumar Office Services Sam Smith HR Jennifer Ownez Top Dog Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 98 of 194

99 Both Alice & Bob s Jabber clients should look like the pictures above when step 43 & 44 are done Now that Alice has her Jabber client set she is going to start her day. Alice starts her day by checking her (as most of us do) and notices an from Bob Black. He has an issue with Jabber and is very frustrated. Observing Presence Information in Microsoft Outlook Jabber interconnects with Microsoft office; in this section we will see this interaction. From within office we should be able to see The Presence Bubbles that show each parties presence status. Step 45 Step 46 Launch Outlook from the icon on the task bar of SiteA-WS01 ( X.101 Alice Adams). Click and highlight Bob Blacks to read Bob s . (Might take several minutes for the to show up in the inbox. If the from Bob does not show up click the Send/Receive tab, and click Send/Receive All Folders button.) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 99 of 194

100 As Alice is preparing to respond to Bob s she notices that his presence in Outlook indicates that he is actually online so she decides to send him a chat through Jabber after pinning his profile to her desktop for ease of access. Step 47 Observe the status bubbles next to Alice and Bob s names representing that their presence status (Available) Move the mouse over Bob and Alice s names, due to lab issues sometimes these do not update without a mouse over them. Close the . Step 48 Hover the mouse on top of Bob Black s name in the in the preview pane. This should display Bob s information ribbon. Step 49 Click the Instant Message (IM) button on the ribbon, this should pull up the conversation window ready to IM Bob Black (the student may explore these buttons here before moving on, more usage of the profile ribbon will be explored later) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 100 of 194

101 Notice a profile ribbon provides on-click access to many features such as /IM/Phone Calls/Schedule Meetings & more (notice the two down arrows in the lower right of the profile ribbon for more features) Step 50 Step 51 Minimize the jabber conversation window to return to the (we will chat later on let s look at a few more things in outlook) Hover the mouse over Bob Black again to produce the information ribbon. Click the push pin in the upper right corner Step 52 Step 53 Minimize the main Outlook application. Click & hold Bob s Profile detached ribbon and slide the profile to Alice s Desktop Step 54 Step 55 Step 56 Step 57 Step 58 Click the Instant Message (IM) button on the ribbon, this should pull up the conversation window ready to IM Bob. Minimize the jabber conversation window to return to Bob s . Hover the mouse over Bob s name in the From field and you will again see the Profile ribbon pop-up. The same abilities are available here to Call, IM, and . Also notice at top in the Home tab of the Outlook client there is an IM drop down menu. Click the IM button to drop down the menu. Click Reply with IM, in the IM drop down button Notice there is also a reply to group of there is more than one person addressed on the and you want to IM them all in a IM conference (explore these options and their usage if you wish before moving on). Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 101 of 194

102 Notice the Jabber conversation window an IM with Bob appears. Send an Instant Message (Chat) Step 59 Step 60 Step 61 Switch to the Jabber client on Alice s desktop Double click Bob Black or Right click Bob Black from the list of contacts and select Chat Enter a message in the bottom right section of the Chat window and press Enter Step 62 Step 63 Switch to SiteA-WS02 ( X.102 Bob Black). Observe the message from Alice Adams. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 102 of 194

103 As the conversation gets heated Alice keeps getting interrupted by phone calls so she sets her status to unavailable working on an active issue. Custom Jabber Client Presence Settings Cisco Jabber provides a number of different presence settings. These settings can be broken down into default presence states like Available, Away and Do Not Disturb, automated states like On phone, Presenting, In a meeting and custom presence states that the user can set such as Busy doing a great lab at Cisco Step 64 Step 65 Step 66 Switch to SiteA-WS01 ( X.101 Alice Adams) Click the Down Arrow next to the presence indicator on Jabber PC on WorkStation01. Select Do not disturb, once it is selected Alice s presence should be set to Do not disturb, with a color of red Step 67 Step 68 Step 69 Step 70 Step 71 Step 72 Switch to SiteA-WS02 ( X.102 Bob Black), and confirm that Alice Adams presence indicator has changed Return to SiteA-WS01 ( X.101 Alice Adams) Visually inspect Alice s CIPC, notice its status is Do Not Disturb is Active. This is what would be displayed on her desk phone. Click on the Alice s status of Do not Disturb on her Jabber Client and change it to Away. Click on the status of Away and a white space should appear. Type in solving a technical issue Press Enter, notice now Alice Adams is solving a technical issue with a color of Orange Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 103 of 194

104 Step 73 Visually inspect the status message on Alice s CIPC softphone, notice the Do Not Disturb has been removed from her phone Step 74 Switch to SiteA-WS02 ( X.102 Bob Black), and confirm that Alice Adams presences is orange and it says solving a technical issue Step 75 Change Alice s status on her Jabber client back to Available. Bob asks to speak to Alice s supervisor in the chat so Alice brings Robert Mckenzie in and forms a group chat. Step 76 Step 77 Step 78 Open a chat to Bob Black. Drag Albert McKenzie from the Jabber Client Contact Window to the open IM with Bob Black to create a group chat with Alice, and Bob Confirm correct information in the Start Group Chat pop-up window Click Start Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 104 of 194

105 Step 79 Type something in the message window and hit Enter Notice the following: A Group chat was created On the left you see a new message tab was created for the group IM On the right you can see who is in the chat group Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 105 of 194

106 Step 80 Step 81 Switch to SiteA\WorkStation02 ( X.102 Bob Black) Click Join, on the group chat invitation Step 82 Step 83 Switch back to the private conversation with Alice Adams, by click on Alice Adams on the left hand side of the conversation window. Close the group chat on both Bob and Alice s workstations, by clicking the X on the conversation tab on the left Bob is still unsatisfied so Alice gives him a call. Her presence status changes to on a call. The call gets dropped so Bob calls Alice back but she chats with him first to ask for a short break. Changing Presence Setting in Jabber PC In this section the student will change the presence of users in Jabber, and observe the results of the change on other workstations in the student s pod. The student should be RDPed into SiteA-WS01, SiteA-WS02. Step 84 Step 85 Step 86 Switch to SiteA-WS01 ( X.101 Alice Adams) Click the first Line button on CIPC on WorkStation01 Observe presence, on Jabber PC on WorkStation01. It should change from current presence status to On A Call Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 106 of 194

107 Step 87 Switch to SiteA-WS02 ( X.102 Bob Black) while the CIPC phone on SiteA- WS01 is still off hook and observer the status of Alice Adams from SiteA-WS02s Jabber client Step 88 Step 89 Switch back to SiteA-WS01 ( X.101 Alice Adams) Click EndCall softkey on the CIPC phone that is off hook to hang up the phone Step 90 Observe the presence state for Alice Adams on both WS01 and WS02 and see that she has gone back to green available state Making Calls With Jabber PC There are many ways to make a phone call. Step 91 Step 92 Step 93 Step 94 Switch to SiteA-WS01 ( X.101 Alice Adams) Right click Bob Black on the left hand side of the conversation window Select Call from the pop up window Select Work, from the pop-up window Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 107 of 194

108 Step 95 Click the Red Phone Hand Set to hang up the call (That is correct we are not connecting a complete call at this time), let s look at two more ways to make the same call before we answer the call. Step 96 Click the White Phone Handset, in the upper right hand corner of the Bob Black Conversation window Step 97 Step 98 Step 99 Select Work form the pop-up window Click the Red Phone Hand Set, again to hang up the call. Fly your mouse over Bob Black in the contact list in the main Cisco Jabber window Step 100 Click the Phone Handset next to Bob Black on the contact list. Step 101 Select Work, from the pop-up window Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 108 of 194

109 Step 102 Quickly switch to SiteA\WorkStation02 ( X.102 Bob Black) Step 103 Select Answer on the white pop box on the lower right corner of the WorkSation02s Desktop. The answer dialog box will be in the lower right hand side of the screen, so you might have to scroll down and to the right if WorkStation02 RDP screen is not open to full screen. Step 104 You will see the following on the two workstations while the phone call is active Due to the nature of this virtual lab, this phone call will have no audio but to confirm the call is active look for the call timer It should be counting upwards. Step 105 Click the Red Handset Icon, to hang up the call Step 106 While on SiteA-WS02 ( X.102 Bob Black), make a phone call to Alice Adams by finding her in the contact list and clicking the phone icon next to her name Notice that when the call is initiated the conversation window appears on Bob s desktop which shows him the call status and allows him to IM with Alice if needed. Step 107 Switch to SiteA-WS01 ( X.101 Alice Adams) to receive the call. Step 108 Click Chat Reply, on the incoming call pop-up box in the lower right corner of SiteA- WS01 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 109 of 194

110 Step 109 Notice the conversation window appears on Alice s screen with NO call information and the phone call is not answered. Alice can type a quick message to Bob asking for a short break as something else came up she needs to deal with Step 110 Switch to SiteA-WS02 ( X.102 Bob Black) Step 111 Click the Red Handset Icon, to hang up the call. If you wait long enough you will notice that Bob will be transferred to Alice s voice mail Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 110 of 194

111 Bob asks about a Sales pie chart that he is not able to open so Alice sends it to him through the Jabber client. Screen Capture Step 113 Switch back to SiteA-WS01 ( X Alice Adams) Step 114 Double Click the Sales_Data folder on Alice s desktop Step 115 Double Click the Sales_Data file to open the JPG Step 116 Position the Jabber conversation window and the Sales_Data.jpg so you can see both on the screen Step 117 Click the Screen Capture button. Step 118 Position the cross hairs on the upper left corner of the pie chart while still holding the left mouse button. Drag the cross hairs to the lower right side of the pie chart and release the left mouse button to capture the pie chart in the Jabber client. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 111 of 194

112 Step 119 Notice in the lower typing window the pie chart is ready to send, press Enter to send the pie chart Step 120 Switch to SiteA\WorkStation02 ( X.102 Bob Black), and confirm the pie chart has been sent in the conversation window Step 121 Close the pie chart document, on WS01 Bob wants more information on the value of Presence so Alice sends him a Word document through the Jabber client. She uses Desktop sharing to further explain presence and chatting through MS applications. File Transfer Step 122 Switch back to SiteA\WorkStation01 ( X Alice Adams) Step 123 Click Send File (paper clip icon lower right corner) Step 124 Look on the Desktop Step 125 Select Test Jabber Doc file Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 112 of 194

113 Step 126 Click Open Step 127 Switch to SiteA\WorkStation02 ( X Bob Black) Step 128 Click Accept Step 129 Click the file saved to Hyperlink, to open the MyJabberFiles folder Step 130 Notice the file is now Bob s computer Step 131 Close the File Explorer Desktop Share Step 132 Connect another call using the Jabber client between Alice Adams and Bob Black Step 133 Notice that you can see the call on CIPC, indicated by the red light on line one. In this lab the CIPC is representing the desk phone, and what you would see on the desk phone if you were sitting next to the phone and making the calls with you Jabber Client. In most cases you would not have Jabber and CIPC installed on the same PC Step 134 From SiteA-Workstation1 ( X.101 Alice Adams) click the Share Desktop button in the upper right hand corner of the Jabber client, while in an active call Step 135 Double click the JabberTestDoc, file on Alice s desktop, to share with Bob, or click on and bring to top focus if already open Step 136 Switch to SiteA-WS02 ( X Bob Black) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 113 of 194

114 Step 137 Notice that Bob is now seeing what is on Alice desktop Step 138 Switch to SiteA-WS01 ( X Alice Adams), and go to File Info. Bob Black is showing as the author of the document and he is on a call. You may need to click on Bob to see his status. Step 139 Switch to SiteA-WS02 ( X Bob Black) Notice the Desktop of Alice Adams showing the Test Jabber Doc Word document. Bob Black s status is showing On a Call and Alice s status is showing In a Meeting Step 140 Switch to SiteA-WS01 ( X Alice Adams), and go to File Info again. Hover over Bob s name until the presence ribbon appears. Click on the IM icon and see that you can start a Jabber chat from Word. Step 141 Verify you can see the same information on the desktop share on Bob s screen. Step 142 Click the stop sharing icon at the top of Alice s screen. Step 143 Do not hang up the call between Bob and Alice Step 144 Change Alice s status back to Available. Alice wants to conference in Alex Ace as well. During the call Alice gets disconnected and Bob transfers the call from Alex to Alice. Conference Call Step 145 Switch to SiteA-WS01 ( X Alice Adams) Step 146 Click the (three dots) on the task bar of the active call with Bob Black Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 114 of 194

115 Step 147 Select Conference, on the pop-up menu Step 148 Type Alex, in the Add Participants search field Step 149 Press Enter Step 150 Switch to SiteB WorkStation01 ( X Alex Ace) Be careful here make sure you realize this is workstation from SITE B Step 151 Click Answer, on the incoming call pop-up window in the lower right corner of the desktop Step 152 Notice that Bob Black was put on hold while you called Alex Ace, you should be able to hear hold music Step 153 Also notice that Alice s picture shows up on Alex Ace s desktop, this is because Alex has Alice in her outlook contacts with a picture. Step 154 Switch back to SiteA-WS01 ( X Alice Adams) Step 155 Click the Green Box next to Alex Ace s name in the list of attendees, to place Alex into the conference and take Bob off hold Step 156 Notice that all three users are now in a conference call Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 115 of 194

116 Step 157 Click the Red Handset, on SiteA-WS01 ( X Alice) to hang up and remove her from the conference. Now notice that Bob and Alex have been switched back to a non-conference call Step 158 Keep this call active for the next section. Transfer Calls Step 159 Click the (three dots) on the call control bar in the active call on Bob s SiteA- WS02. Step 160 Click Transfer Step 161 Type in Alice Adams, in the search field that appears when you click transfer. Step 162 Hover the mouse over Alice Adams. Step 163 Click the Phone handset icon to the right on Alice Adams. Step 164 Select Alice s Work Number. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 116 of 194

117 Step 165 Switch to SiteA-WS01 ( X Alice Adams). Step 166 Click Answer on the incoming call pop-up window in the lower right corner of Alice s desktop. Step 167 Switch back to SiteA-WS02 ( X Bob Black). Step 168 Notice Alex Ace is now on hold, and you might hear hold music. Step 169 Click Transfer Step 170 Notice on Bob s Jabber client Alice presence indictor says On A Call. Step 171 Switch to SiteA-WS01 (Alice Adams). Step 172 Notice that the call is now between Alice and Alex Notice that Bob hanging up the call did not affect Alice and Alex s call. Step 173 Click the Red Handset icon on the task bar of the active call on Alice desktop to hang up the active call Bob is worried that while he was on the phone with Alice he might have missed some important calls. He checks his Call History and finds some missed calls from Alice. Call History Step 174 Switch to SiteA-WS02 ( X.102 Bob Black) Step 175 Click the 2 nd Tab (Calls) down on the left of the Jabber client window. Step 176 Step 177 Step 178 = Outbound Calls = Inbound Calls = Missed Calls Step 179 Hover the mouse over one of the Alice Adam s Missed Call entries Step 180 Click on the Phone HandSet icon on the right side of Alice entry Step 181 Select Alice Work Number Step 182 Click the Red Handset to hang up the call Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 117 of 194

118 In addition to the missed calls, Bob finds five voic messages waiting for him. Because Bob has Visual voic enabled he is able to see who left him messages and deal with the ones that are truly urgent first. Voice Mail Setting up voic enables Cisco Jabber for Windows users to receive voic messages and redirect incoming audio calls to the voic service. Retrieval and redirection allows Cisco jabber for Windows to access voic messages from the client interface and redirect incoming audio calls to voic service. In this lab the retrieval and redirection configuration has already been done on the CUCM at the start of class. Required Resources To complete this section of the lab the student will need a computer that is connected to the lab via VPN, and a supported browser. Visual Voice Mail In this section the student will configure Cisco Unity Connection to allow access by Cisco Unified Jabber client. As part of the task of setting up voic , the student previously configured a mailstore as a UC Service on the CUCM to enable visual voic in Cisco Jabber client for Windows. Step 183 Remain on SiteA-WS02 ( X Bob Black) Step 184 Click the Mail Tab on the Left hand side of the Jabber client Step 185 Click Call Voic button on the bottom of the Jabber Voic screen Step 186 Enter 12345#, when password is requested. This can be done two ways a. Type # on the keyboard of your computer OR b. Click the keyboard icon on the active call task bar, and use the mouse to click # Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 118 of 194

119 Investigate Voice Mail The Ultimate BYOD & Jabber Lab c. Select Voic tab on the left hand side of the Jabber client if not already selected. Notice that below the tab there is number indicating how many new Voice Mails there are. d. Visually confirm there ARE visual voice mail entries (6 total, 4 not read, 2 read) e. Visually confirm the Jabber Client MWI is lit and say 4 new messages. Step 187 Click the Arrow to the right of the voice mail to play the VM Due to lab topology Voice Quality will not be good Step 188 Listen to all voice mail to turn off the Message Waiting Indicator (MWI) the Jabber Client side tab. The number below the voice mail tab on the Jabber client should also go down after listening to each voice mail and the number goes away when no more messages are left unread Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 119 of 194

120 Step 189 Right click one of the Visual Voic entries on the Jabber client and click Mark as UnRead and the MWI light should come back on. Step 194 Right click the same message and select Mark as Read and the MWI light should go off Alice realizes that the only way to solve this issue is a Webex meeting so she can have a look into Bob s desktop. Bob checks his schedule and does not find any meetings already scheduled so he sends an invitation to Alice she accepts. Alice starts the Webex meeting from her Jabber client and invites Bob. Step 195 Click the Meetings tab on the left hand side of the Jabber Client. Notice there are no meetings Scheduled Step 196 Click the Outlook icon on the task bar of SiteA-WS02 Step 197 Click on the Calendar tab in the lower left corner of Outlook Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 120 of 194

121 Step 198 Find bar that indicates what time it is now and double click that time slot next to the time indicator to create a meeting at the current time. Step 199 Enter the following: a. Subject b. Location c. Invite = Alice Adams d. Duration = 30 min Step 200 Click Send. Step 201 Dismiss the Outlook Meeting Reminder Step 202 Minimize Outlook Step 203 Click on the Meetings tab on the left hand side of the Jabber Client, and confirm the meeting was place on Bob Blacks Jabber Client Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 121 of 194

122 Step 204 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 205 Dismiss the Outlook Meeting Reminder (Note: Open Outlook if it is closed) Step 206 Click the Meetings tab on Alice Adam s Jabber Client, Confirm the meeting that Bob Black just made is in her Jabber Client Step 207 Click More Details, and observe it opens a MS Outlook meeting window Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 122 of 194

123 Step 208 Accept the meeting in Alice Adam s inbox, with Send the Response Now Step 209 Minimize Microsoft Outlook Step 210 Make sure you change the status for both Alice and Bob to Available. Off-Premis WebEx Meetings Earlier in the lab when UC Services were created on the CUCM, a UC Service was created called WebEx_SRV. This allowed the configuration file for the Jabber clients to contain the URL/Protocol and port information to connect to WebEx in the cloud. In this section we will configure Alice s workstation to provide her credentials to login in to Web Ex. Due to limitations of this lab we will not be using Single Sign On (SSO) to access the cloud based WebEx Meeting Service Step 211 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 212 Open an Instant Message between Alice & Bob Step 213 Notice at the top left there is an icon for Webex but it is not active. Note: Status may not match the graphic. Step 214 Select File Options on Alice s Jabber client Step 215 Select Meetings Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 123 of 194

124 Step 217 Click Set Up Account Step 218 Notice the WebEx address configured on CUCM is entered in the WebEx Site field but can be edited if needed for multiple sites Step 219 Click Edit Step 220 Enter in the username field (XY = Pod Number for example pod 08 would use the username P08-User01@ciscoucft.com, Pod 56 would user username P56-User01@ciscoucft.com) Step 221 Enter Cisc0123, in the password field Step 222 Click OK, a status indicator will spin as the system confirms login credentials (if the system is unable to verify the credentials double check the user name and password are correct and try again) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 124 of 194

125 Step 223 A positive result of credential verification will result in the following configuration screen. Note: The graphic is just an example. Please use the correct login information. Step 224 Click Integration tab on the left Step 225 Microsoft Outlook should be selected for this lab, but notice that IBM Lotus Notes, and Google Calendar are also supported (both the Meeting Tab and the Integration tab are added when the conferencing UC Service is added to the service profile on the CUCM) Step 226 Click OK, to close the options page Step 227 Close any IM conversation windows that are open on Alice s desktop Step 228 Start a new IM conversation from Alice to Bob Step 229 Notice that now there is a new button Start Meeting, on the top right of the conversation window with Bob. Note: Status may not match the graphic. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 125 of 194

126 Step 230 Click the Start Meeting Button (It might take a min or so for the meeting to start due to the number of students starting meetings at the same time BE Patient) Step 231 Click OK or Yes on any error messages regarding certificates. Step 232 This should take Alice directly into a WebEx meeting, with her being the host. Notice on the Jabber client Alice s status has automatically changed to orange In a Meeting. Note: She may already be in a meeting because of Outlook. Step 233 Click the Red X, to close the Audio Conference pop-up window (due to limitation of this lab we will not be using audio to demonstrate WebEx meetings in this lab) Step 234 Switch to SiteA-WS02 ( X.102 Bob Black) Step 235 Notice in the lower right corner of the screen (the student might have to scroll down and to the right to see if the RDP screen is not maximized) the invitation to join Alice in a WebEx Meeting. Step 236 Click Join. Make sure to click on OK if you encounter the Certificate Revocation notification. (Wait for the WebEx meeting to pop-up on Bob s screen be patient this could take a little time). Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 126 of 194

127 Step 237 When Bob joins the meeting his presence status also changes automatically to In a meeting. Note: He maybe already in a meeting because of Outlook If the invitee declines the invite a message will go back to the host of the meeting. This message gives the person a chance to resend the invite (Try Again), or cancel. If cancel is clicked this DOES NOT end the Web Ex meeting, the meeting will have to be ended by the host. Step 239 Click the Red X to close the Audio Conference pop-up window We will not spend much time on the usage and operation of WebEx Meetings due to time limitations of this lab, but the student is welcome to explore WebEx and play with some of its features at this time. Just be advised in most cases there is only a four hour window to finish this entire lab. Step 240 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 241 Click End Meeting, in the lower middle of the WebEx meeting window. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 127 of 194

128 Step 242 Click End Meeting to end the meeting for all invitees, on the warning pop-up. Step 243 Switch to SiteA-WS02 ( X.102 Bob Black) Step 244 Click OK to end meeting pop-up, to release Bob from the meeting. His presence is back to Available. Alice installs tools on her Windows machine to be able to start Webex meetings from Firefox and schedule meetings from Outlook. Installation and usage of WebEx Productivity Tools WebEx Productivity Tools allow you to schedule, start, and join meetings quickly without going to your WebEx site. Simply select the WebEx ball to add a WebEx meeting to your Microsoft Outlook Calendar invitation. WebEx Productivity Tools also include the WebEx Assistant and integrations with Yahoo Messenger, Microsoft OCS Messenger, and Microsoft Office. Step 245 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 246 Completely close Outlook on Alice s desktop Step 247 Double click the WebEx Downloads short cut on Alice s desktop Step 248 Enter Pxy-User01@ciscoucft.com (XY=pod number for example p04- user01@ciscoucft.com) in the Address field Step 249 Enter Cisc0123 in the password field Step 250 Click Sign-In Step 251 Click Download, to download the Productivity Tools for Windows Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 128 of 194

129 Step 252 Click Save File if necessary Step 253 Right click ptools.msi from the Downloads window Step 254 Click Open from the pop-up menu Step 255 Click Run on the security warning Step 256 Click Next on the welcome screen Step 257 Click Next Step 258 Select the I Accept radio button and click Next Step 259 Click Next to accept the default location Step 260 Click Yes to the User Account Control pop-up window Step 261 Click Finished on the final install screen Step 262 Enter Pxy-User01@ciscoucft.com (XY=pod number for example p04-user01@ciscoucft.com) in the Address field of the WebEx Assistant pop-up window. Click Next. Step 263 Enter Cisc0123 into the password field Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 129 of 194

130 Step 264 DO NOT Select Remember Me Step 265 DO NOT Select Keep me signed in Step 266 Click Sign In Step 267 Observe after logging into WebEx the WebEx Assistant is ready for use (Maybe hidden, click on icon on task bar. Step 268 Close Firefox. Step 269 Open Outlook, on Alice s desktop. Notice on the home tab there is a Meet Now and Schedule Meeting drop down icon Step 270 Select the Calendar icon on the lower left of the Outlook window. Step 271 In the meeting section look for the Current Time indicator. Step 272 Double click about 5 hours or more into the future based on the current time indicator to schedule a meeting. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 130 of 194

131 Step 273 Type in Test WebEx Meeting in the Subject Field. Step 274 Type in WebEx in the location field. Step 275 Click Invite Attendees Step 276 Add Bob Black in the To field. Step 277 Click Add WebEx Meeting. A status indicator will appear while connecting to WebEx Step 278 Click Send to finish scheduling the meeting. Step 279 Find the new meeting in Outlook. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 131 of 194

132 Step 280 Double click the meeting and confirm there is WebEx information imbedded in the message area of the meeting Step 281 Close the meeting. Step 282 Click on the Meeting Tab on Alice s Jabber Client Step 283 Notice the meeting is now in Alice s meeting tab Step 284 By clicking the more details hyperlink the Webex URL Loads in the browser. Step 285 Close the MS Calendar event. Step 286 Switch to SiteA-WS02 ( X.102 Bob Black). Step 287 Open Outlook if not already open. Step 288 Accept the invitation for the newly created meeting with send response. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 132 of 194

133 Step 289 Check to see if the meeting is now in Bob s meeting tab in his Jabber Client. Alice realizes that she needs to reference the Jabber training video both for the CEO request and to prevent further Bob incidents from occurring. Adding Tabs, and Modifying Jabber with Jabber-Config.xml Custom tabs embed content in the main Cisco Jabber window. Custom tabs are located under the tabs for the contact list, call history, voic , and meetings. You can use custom tabs to show various types of content to users, including: Training and support material Corporate messages Site directories Local weather World clocks Site directories Contact List Call History Voice Mail Meetings Up to 9 Custom Tabs Custom Tab While Cisco Jabber for Windows does not actually restrict the number of custom tabs you can add, it does not provide a vertical scrollbar to allow users to access custom tabs that become truncated in the user interface. For this reason, you should set a practical limit of 9 custom tabs, which is the maximum number of tabs that can fit within the default size of the main Cisco Jabber window. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 133 of 194

134 The only method for accessing 10 or more custom tabs is to maximize the main Cisco Jabber window. If users have monitors with low resolution, then they might not be able to maximize the window sufficiently to access the custom tabs. Content for Custom Embedded Tabs Custom embedded tabs use HTML and JavaScript to display content. HTML lets you display objects such as images or blocks of text in custom embedded tabs. JavaScript lets you perform actions on those objects and add dynamic functionality to your custom embedded tabs. Note: Cisco Jabber for Windows uses the Microsoft Internet Explorer rendering engine to display custom embedded tabs. For this reason, any limitations or restrictions that apply to Internet Explorer also apply to custom embedded tabs. For example, if Internet Explorer does not support a specific JavaScript function, you should not include that function in a custom embedded tab. Custom embedded tabs can contain the following: Flash content Static images including JPG, PNG, GIF Forms Web portals YouTube videos Much, much more You can use custom tabs to provide a wide range of functionality to users. Custom Tab Definitions Custom tabs in XML files are created and reside on the TFTP server. Important: You must use utf-8 encoding when you create custom tab definitions. The following XML snippet shows the structure of a Cisco Jabber for Windows configuration file w <?xml version= 1.0 encoding="utf-8"?> <config> <Client> <jabber-plugin-config> <browser-plugin> <page refresh=" " preload=" "> <tooltip></tooltip> <icon></icon> <url></url> </page> </browser-plugin> </jabber-plugin-config> </Client> </config> In this section the student is going to use the jabber-config.xml file to add custom tabs to Cisco Jabber. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 134 of 194

135 Activity Objective In this activity, you will learn the methods to Create jabber-config.xml Upload jabber-config.xml to CUCM TFTP directory Usage of Cisco jabber Tabs, and see examples of Required Resources To complete this section of the lab you will need a computer that is connected to the lab via VPN, and a RDP connection to your pods SiteA-AD ( X.20), SiteA-WS01 ( X.102), & SiteA- WS2 ( X.102). In this first part of adding tabs, the student is going to add two tabs to do the exact same thing (two ways to do the same thing). Step 290 Switch to SiteA-AD ( X.20) Step 291 Double click the Jabber config folder on the desktop of SiteA-AD Step 292 Double click 01_Video_CFG folder Step 293 Right click the file on the desktop called jabber-config.xml. Step 294 Click Open With Notepad, to open the file in notepad It should look like the one below. This file was created in advance as to not make this class a typing lesson. There are two tabs being created in this first jabber-config.xml The Red Tab 1 Sets up an embedded video that exist out on YouTube. This video will play within the Jabber client itself. In Blue Tab 2 Is a call to a script that when a button in the Jabber client is clicked it opens a pop-up windows that plays the same video in a pop-up window instead of in the jabber client. <?xml version="1.0" encoding="utf-8"?> <config> <Client> <jabber-plugin-config> <browser-plugin> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> </browser-plugin> </jabber-plugin-config> Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 135 of 194

136 </Client> </config> Step 295 Close Notepad with the jabber-config.xml in it. Step 296 Launch Firefox from the task bar at the bottom of the SiteA-AD ( ) computer. (The student must use the browser on the desktop of SiteA-AD and not their own computers browser). Step 297 Enter , in the browse to field and click Enter. Step 298 Click Cisco Unified Communications Manager. Step 299 Select Cisco Unified OS Administration, form the Navigation drop down menu Step 300 Click Go. Step 301 Enter Administrator & Cisc0123, for the login credentials (Case Sensitive). Step 302 Click Login. Step 303 Select Software Upgrades TFTP File Management. Step 304 Type jabber, in the find field (all lower case). Step 305 Click Find Step 306 You should find NO jabber-config.xml. By default it is not there. Step 307 Click Upload File. Step 308 Click Browse on the upload file pop-up window. Step 309 Navigate to the Desktop\Jabber Config\01_Video_CFG Step 310 Select jabber-config.xml Step 311 Click Open Step 312 Leave the Directory blank as is the default Step 313 Click Upload file Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 136 of 194

137 Step 314 Confirm the file uploaded successfully. Step 315 Click Close, on the upload file window. Step 316 Type jabber, in the find field (lower case). Step 317 Click Find Step 318 You should find there now is a jabber-config.xml Step 319 Select Cisco Unified Serviceability from the Navigation drop down menu Step 320 Click Go Step 321 Enter Administrator & Cisc0123 for the login credentials Step 322 Click Login Step 323 Select Tools Control Center Features Service from the menus Step 324 Select SiteA-CUCM911-CUCM Voice/Video, from the select server drop down Step 325 Click Go Step 326 Select TFTP radio button Step 327 Click Restart Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 137 of 194

138 Step 328 Click OK for the service restart warning, wait for the page to finish reloading Step 329 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 330 Visually confirm 4 Tabs exist on Alice s Jabber client. Step 331 Select File Exit to close Jabber. Step 332 Double click the Jabber icon on Alice s desktop to re-launch the Jabber client. Step 333 Login in using aadams/cisc0123 Step 334 Visually confirm 2 New Tabs have been added to the Jabber client. Step 335 Click on the First New Tab. Observe that it has an embedded YouTube video about Cisco Jabber for windows. Step 336 Press Play to watch the video. Press Stop when you have watch enough. You can click and drag the Jabber client open wider to see the video on a bigger screen. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 138 of 194

139 Step 337 Click the second new tab on the Jabber Client (bottom tab) Step 338 Click Play Video Step 339 Notice this time the video is played in a popup window so it can be sized independently of the Jabber client Step 340 Click Play to watch the video, press Stop and Close the pop-up window when done. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 139 of 194

140 An HTML script called Video.html was used to facilitate the pop-up window to play the video in. This HTML code was stored at C:\inetpub\wwwroot, which is the root directory for the MS IIS server (web server). The jabber-config.xml code initiated the video.html script and looked like this <url> The video.html script is as follows <html> <head> </head> <body> <center> <h1>learning Jabber</h1><HR> The following video will help you learn about the features of Cisco Jabber<b> <br><br> <button onclick="pop()">play Video</button> </center> <script type="text/javascript" > function pop() { popupwindow=window.open(' ight=300,width=400,left=10,top=10,resizable=yes,scrollbars=no,toolbar=no,menubar=n o,location=no,directories=no,status=no'); } </script> </body> </html> Add a Tab that connects to IP Helpdesk ticket software Step 341 Switch to SiteA-AD ( X.20). Step 342 Double click on the Jabber Config folder on the SiteA-AD desktop. Step 343 Double click on 02_Video_Case_CFG folder. Step 344 Right Click and open with Notepad the jabber-config.xml file in this folder. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 140 of 194

141 Step 345 Notice there is a new section added to the previous jabber-config.xml that the student used above to add the two video tabs. This new section calls a script called Tool.html that is also stored in the MS IIS root directory of the web server. The new Helpdesk ticket script is indicated in RED <?xml version="1.0" encoding="utf-8"?> <config> <Client> <jabber-plugin-config> <browser-plugin> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> </browser-plugin> </jabber-plugin-config> </Client> </config> Step 346 Close the notepad. (if changes were made DO NOT save.) Step 347 Launch Firefox from the task bar at the bottom of the SiteA-AD ( X.20) computer (if not already open). Step 348 Browse to in the browse to field and click Enter. Step 349 Select Cisco Unified OS Administration, form the Navigation drop down menu Step 350 Click Go. Step 351 Login with Username Administrator and Password Cisc0123 Step 352 Select Software Upgrades TFTP File Management. Step 353 Click Upload File. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 141 of 194

142 Step 354 Click Browse, on the upload file pop-up window. Step 355 Navigate to the Desktop\Jabber Config\02_Video_Case_CFG Step 356 Select jabber-config.xml Step 357 Click Open. Step 358 Leave Directory blank as the default. Step 359 Click Upload file. Step 360 Confirm the file uploaded successfully. Step 361 Click Close on the upload file window Step 362 Select Cisco Unified Serviceability from the Navigation drop down menu Step 363 Click Go Step 364 Login with Username Administrator and Password Cisc0123 Step 365 Select Tools Control Center Features Service from the menus Step 366 Select SiteA-CUCM911-CUCM Voice/Video, from the select server drop down Step 367 Click Go Step 368 Select the TFTP radio button Step 369 Click Restart Step 370 Click OK for the service restart warning, wait for the page to finish reloading Step 371 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 372 Visual confirm 6 Tabs are now visible. The four original tabs and the two added video tabs from the previous section Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 142 of 194

143 Step 373 Select File Exit to close the Jabber client Step 374 Double click the Jabber icon on Alice s desktop to open the Jabber Client Step 375 Login into jabber as aadams/cisc0123 Step 376 Visual confirm 1 New Tabs have been added to the Jabber client, for a total of 7 tabs Step 377 Click the New Tab Step 378 Notice the new helpdesk case management tab has a 3 below the tab, this indicates there are three cases in the queue Step 379 Click Status Open on one of the three cases Step 380 Click OK to close this case. Notice the number below the tab will change to 2. Wait 10 second and the script will add a new case back into the queue, increasing the cases back to three Step 381 Click Chat on the Second case to IM with Bob Black. A IM conversation window should open to communicate with Bob Black Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 143 of 194

144 Step 382 Type a message to Bob Black and press Enter Step 383 Switch to SiteA-WS02 ( X.102 Bob Black) Step 384 Confirm IM message was received by Bob Black, reply if you wish Step 385 Switch to SiteA-WS01 ( X.101 Alice Smith) Step 386 Click Call, on the second case to Bob Black Step 387 Click Yes to call Bob Black at extension 1002 Step 388 Click the Red Handset to disconnect the call (we don t need to test more calls at this point in the lab, just wanted the student to see the app could initiate phone calls). Preparing for Single Number Reach Next the student will add code to the jabber-config.xml to change the users mobile phone number to their IP Phone number to prepare for Single Number Reachability. Step 389 Switch to SiteA-AD ( X.20). Step 390 Double click on the Jabber Config folder on the SiteA-AD desktop. Step 391 Double click on 03_Video_Case_Num_CFG folder. Step 392 Right Click and open with Notepad the jabber-config.xml file in this folder. Step 393 Notice there is a new section added to the previous jabber-config.xml that the student used above to add the two video tabs and the IP helpdesk tab. This new section maps the mobilephone AD field to the IPPhone field so the numbers are the same. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 144 of 194

145 The new number re-map section is indicated in RED <?xml version="1.0" encoding="utf-8"?> <config> <Client> <jabber-plugin-config> <browser-plugin> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> <page refresh="false " preload="false "> <tooltip>instant Messaging</tooltip> <icon></icon> <url> </page> </browser-plugin> </jabber-plugin-config> </Client> <Directory> <MobilePhone>ipPhone</MobilePhone> </Directory> </config> Step 394 Close the notepad (if changes were made DO NOT save). Step 395 Launch Firefox from the task bar at the bottom of the SiteA-AD ( X.20) computer (if not already open). Step 396 Browse to and click Enter Step 397 Select Cisco Unified OS Administration form the Navigation drop down menu. Step 398 Click Go. Step 399 Login with Username Administrator and Password Cisc0123 Step 400 Click Login. Step 401 Select Software Upgrades TFTP File Management. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 145 of 194

146 Step 402 Click Upload File. Step 403 Click Browse, on the upload file pop-up window. Step 404 Navigate to the Desktop\Jabber Config\03_Video_Case_Num_CFG Step 405 Select jabber-config.xml Step 406 Click Open. Step 407 Leave Directory default. Step 408 Click Upload file Step 409 Confirm the file uploaded successfully Step 410 Click Close on the upload file window Step 411 Select Cisco Unified Serviceability from the Navigation drop down menu Step 412 Click Go Step 413 Login with Username Administrator and Password Cisc0123 Step 414 Select SiteA-CUCM911 CUCM Voice/Video, from the select server drop down Step 415 Click Go Step 416 Click Login Step 417 Select Tools Control Center Features Service from the menus Step 418 Select the TFTP radio button Step 419 Click Restart Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 146 of 194

147 Step 420 Click OK for the service restart warning, wait for the page to finish reloading Step 421 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 422 Select the Contacts tab on Alice Jabber client Step 423 Mouse over Bob Black and click the Handset icon as if you are making a call to Bob Step 424 Visually confirm that all three (3) of Bobs numbers are different Step 425 Confirm that other users numbers are all different as well Step 426 Click File Exit to close Alice Jabber client Step 427 Double Click the Jabber Icon on Alice desktop to download the new configuration file. Step 428 Login in to Alice s jabber using aadams/cisc0123 Step 429 Confirm that Bobs work number and mobile number are the same Step 430 Confirm that other Users Work & Mobile numbers display the same. Now that the issue is settled Alice sends Bob a Jabber message inviting him for a pint of beer after work his treat. Emoticons can be found in the lower right corner of the Jabber IM window and button that looks like a smiley face. (The :pint or :beer are hidden emoticons.) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 147 of 194

148 Step 431 Switch to SiteA-WS01 ( X.101 Alice Adams) Step 432 Send the following message to Bob Black: Hey want to grab a :pint after work? YOUR TREAT Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 148 of 194

149 Section 5: Federation Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 149 of 194

150 Task 1: Basic Inter-Domain FederationIn this section the student will configure basic Inter-Domain Federation on SiteA and demonstrate the operation of federation between sitea and SiteB. Site B is preconfigured for federation back to sitea. Activity Objective In this activity, the students will configure SiteA to federate with SiteB. Required Resources Student s personal computer VPNed into the lab environment and has establish RDP sessions into the appropriate workstations. Verify Inter-site Behavior without Federation Step 433 Open Alex Ace s workstation ( X.201) Step 434 Verify that she can ONLY see presence information for users in SiteB but not for Alice Adams or Bob Black (SiteA). (Do a search for Alice and Bob s names notice they have a grey bubble.) Step 435 Try to chat with Alice from Alex s workstation. Verify that Alice did not receive the chat on Site1/Workstation 01. Step 436 Call Alice Adams from Jabber on Alex s workstation. Verify that Alice did receive the call on SiteA/Workstation 01 but CANNOT choose to Chat Reply as she could with Bob. Step 437 Answer the call on Site1/Workstation 01 Alice Alex s workstation. Verify that Alex cannot share her desktop with Alice even though they have an active call. Step 438 End the phone call. Creating a DNS Service Record for Federations Step 439 Open a RDP session to SiteA-AD ( X.20) if not all ready open. Step 440 Click Start Administrative Tools DNS, to open the DNS Manager tool. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 150 of 194

151 Step 441 Click the + (plus sign) next to SiteA-AD Forward Lookup Zone SiteA.com Step 442 Click and Highlight sitea.com Step 443 Right click sitea.com Step 444 Select Other New Records from the pop up menu. Step 445 Scroll down and select Service Location (SRV) Step 446 Click Create Record. Step 447 Fill in the following information: Step 448 Click OK. a. Domain sitea.com (pre-filled-in) b. Service _xmpp-server (underscore xmppserver) c. Protocol _tcp (underscore tcp) d. Priority 0 (default) e. Weight 0 (default) f. Port Number 5269 g. Host Offering This Service Step 449 Click Done. sitea-imp01.sitea.com Step 450 Minimize DNS Manager (students will use DNS manager again in a few steps) Verify _cuplogin DNS Service Records Step 451 Click the Command Prompt icon ( X.101 Alice Adams) workstation not the AD). on the task bar of SiteA-WS01 RDP window (make sure this is on the Step 452 Type nslookup and press Enter to enter nslookup mode. Step 453 Type set type=srv (in all lower case). Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 151 of 194

152 Step 454 Type _xmpp-server._tcp.sitea.com and press Enter. Step 455 Notice the command returned all the appropriate information for the _xmpp-server srv record that was built in the previous section. If you get an error such as the one pictured below, check your command from Step 728, or confirm your _xmpp-server service record has been configured properly on sitea-ad. Do not continue until you get a positive result such as the one pictured above Step 456 Close the Command window. Create Conditional Forwarding on DNS In this section the student will create a conditional forwarder to act as something similar to a static route to gain access to the DNS server on SiteB. DNS will try to resolve name to IP in the forward LookUp zones, and if not successful it will check Conditional Forwarders. If the DNS does not find a match there it will continue on to the global forwarders and fail if it does not find a match, or resolve if it does find a match. Step 457 Step 458 Step 459 Step 460 Step 461 Switch Back to SiteA-AD ( X.20) Click on Command Prompt icon on the task bar Type ping siteb-imp911.siteb.com (remember we are pinging inter-site that is from site A to Site B, also the 911 in the name is OK for this section) Press Enter. The ping should fail because the local and global DNS do not know how to resolve SiteB locations Click Start Administrative Tools DNS to open the DNS Manager tool, or Maximize DNS Manager if already open Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 152 of 194

153 Step 462 Click and Highlight Conditional Forwarders Step 463 Step 464 Right click Conditional Forwarders and select New Conditional Forwarder from the pop up menu Enter in the following in the New conditional forwarders pop-up window: a. DNS Domain siteb.com b. IP Address (click here to add an IP) c. Store this conditional forwarder in AD, and Checked d. Drop Down Window All DNS Servers in this forest Step 465 Step 466 Click OK Close DNS Manager Don t worry about the Red X next to the IP address and the authoritative error on the same line, this is Ok and the forward will still work. Verify Conditional Forwarder Step 467 Click the Command Prompt icon to bring CMD window back to focus. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 153 of 194

154 Step 468 Ping siteb-imp911.siteb.com Press Enter, the ping should work this time. If the ping does not work fix the conditional forwarder and get successful pings before moving on. If you cannot ping siteb-imp911.siteb.com verify your conditional forwarder. If the forwarders are correct flushing the DNS cache will usually resolve any issues. To flush the DNS cache, type ipconfig /flushdns at the command prompt and then try the ping to SiteB again. Step 469 Step 470 Close the Command Prompt window. Close the DNS Manager. Configuring Inter-Domain Federation on the IM and Presence Server Step 471 Navigate to in a browser from the student s desktop. Step 472 Login with Username Administrator and Password Cisc0123 Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 154 of 194

155 Step 473 Select Presence Inter-Domain Federation XMPP Federation Settings Step 474 Set the following settings on the XMPP Federation Settings Page: a. XMPP Federation Node Status ON b. Security Mode NO TLS c. Click OK to the security warning. d. Dialback Secret Cisc0123 e. Confirm Dialback Secret Cisc0123 Step 475 Click Save. Reset the Cisco XCP XMPP Federation Connection Manager Server In this section the student will reset the Cisco XCP XMPP Federation Connection Manager Service on both SiteA and SiteB IM&P server Step 476 Navigate to Cisco Unified IM and Presence Serviceability on SiteA s IM&P administration web page Step 477 Click GO Step 478 Select Tools Control Center Features Service Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 155 of 194

156 Step 479 Select sitea-imp01.sitea.com CUCM IM & Presence, from the select server drop down Step 480 Click Go Step 481 Select Cisco XCP XMPP Federation Connection Manager radio button Step 482 Click Start Step 483 Click OK to the restart warning Step 484 Wait for the screen to reload Step 485 Confirm that the Cisco XCP XMPP Federation Connection Manager service has started Step 486 Navigate to (Site B) in a supported browser Step 487 Navigate to Cisco Unified IM and Presence Serviceablity, on SiteB s IM&P administration web page Step 488 Click GO Step 489 Enter Administrator Step 490 Enter Cisc0123 Step 491 Click Login Step 492 Select Tools Control Center Features Service Step 493 Select SiteB-IMP911.siteb.com CUCM IM & Presence, from the Select Server drop down Step 494 Click Go Step 495 Select Cisco XCP XMPP Federation Connection Manager radio button. Step 496 Click Restart Step 497 Click OK to the restart warning Step 498 Wait for the screen to reload Step 499 Confirm that the Cisco XCP XMPP Federation Connection Manager service has restarted Step 500 From the Related menu select Control Center Network Services Step 501 Click Go Step 502 Select the Cisco XCP Router Step 503 Click Restart Step 504 Click OK on the Restart warning Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 156 of 194

157 Step 505 Wait for the screen to reload Confirming Inter-Domain Federation Operation Switch to SiteA-WS01 ( X.101 Alice Adams) Step 506 Type Alex Ace, in the search window of the Jabber client Step 507 Notice Cisco Jabber finds Alex Ace, because she is in the local Outlook contacts Step 508 Notice you can actually see the presence status of Alex Ace Step 509 Hover your mouse over Alex Ace from the search Step 510 Click the + (plus) sign to add Alex to Alice s contact list Step 511 Click New Group. Step 512 Create a group called Site B. Step 513 Click Add to add Alex to the group Site B on Alice s Buddy list. Step 514 Notice that Alex does have a picture of presence indicator. Step 515 Click on the MS Outlook icon on Alice s desktop. Step 516 Select the Contact tab in the lower left corner. Step 517 Double click Alex Ace to open her profile. Step 518 Enter aace@siteb.com in the IM Address field. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 157 of 194

158 Step 519 Click Save & Close. Step 520 Type Blake Bad in the search window of the Jabber client. Step 521 Hover your mouse over Blake Bad from the search. Step 522 Click the + (plus) sign to add Blake to Alice s contact list Step 523 Select Site B for Blake s group. Step 524 Click Add. Step 525 Do the following actions on Alex Ace s Jabber Client in Site B Step 526 Enter Alice Adams in the search field of the Jabber Client Step 527 Hover the mouse of Alice Adams Step 528 Click the + sign to add Alice to Alex s contacts Step 529 Click New Group Step 530 Enter Site A, for the group name Step 531 Click Create Step 532 Click Add, to add Alice to group Site A on Alex s contact list Step 533 Enter Bob Black in the search field of the Jabber Client Step 534 Hover the mouse of Bob Black Step 535 Click the + sign to add Bob to Alex s contacts. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 158 of 194

159 Step 536 Select Site A, for the group name. Step 537 Click Create. Step 538 Click Add, to add Bob to group Site A on Alex s contact list. Step 539 Switch to SiteA-WS01 ( X.101 Alice Adams). Step 540 Double click Alex Ace in Alice s contacts to chat with Alex. Step 541 Type something in the conversation window and press enter, to send Alex a IM. Step 542 Switch to SiteB-WorkStation01 ( X.201 Alex Ace). Step 543 Confirm that Alice s IM has come up on Alex s desktop. Step 544 Click the White Handset on the conversation window on one of the two workstation and setup a call between Alex Ace and Alice Adams Step 545 Switch to the opposite side and accept the call. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 159 of 194

160 Explore Federation Further The Ultimate BYOD & Jabber Lab Step 546 Step 547 Step 548 Step 549 Step 550 Step 551 Try adding Alex Ace to Bob Blacks contacts (you will not be able to find Alex since Alex is not in Bob s local contacts). Try adding Alex to Bob s outlook contacts and make sure you include her IM address and see how that changes his interaction with her presence. You might have to EXIT and reopen Jabber for presence to start showing. Try more calls, conferences, transfers, and IM conferences between sites with Federation. Add Blake Bad to Bob Blacks Jabber by adding Blake to his local Outlook contacts and then to Bob s Jabber contacts. If you don t see a presence indicator when you add Blake to Bob s desktop, switch to Blake s desktop and you might see a Status Request to ask permission to add him to his contact list. Once you click Allow go back to Bob s desktop and you should see status indicator now. Step 552 Step 553 Try making more calls and IMs between sites. Switch to Alex Ace s desktop and see if Alice and Bob have presence indicators and can contact people in site A. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 160 of 194

161 Section 6: Bring Your Own Device (BYOD) Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 161 of 194

162 Bring Your Own Device (BYOD) Bring Your Own Device (BYOD) has become one of the most influential trends that has or will touch each and every IT organization. The term has come to define a megatrend occurring in IT that requires sweeping changes to the way devices are used in the workplace. What is BYOD? Does it mean employees pay for their own devices they use for work? Possibly, but the BYOD trend means much more. It is about end users being able to use the computer and communication devices they choose to increase productivity and mobility. These can be devices purchased by the employer, purchased by the employee, or both. BYOD means any device, with any ownership, used anywhere. This lab demonstrates a few of the mobile devices and how they operate as well as explores some of the configuration challenges it creates for IT, and outlines the Cisco technologies that are part of the solution. Cisco offers a comprehensive architecture to address these challenges, allowing end users the freedom to bring their choice of device to work while still affording IT the controls to ensure security and prevent data loss. In this section of the lab the student is invited to connect their personal mobile devices such as iphones, Android Phones and Tablets, and ipad, to the lab environment. Activity Objective In this activity, the student will use their own mobile devices to connect to the lab environment and use mobile Jabber tools to communicate with Jabber PC clients in the lab. Required Resources Student s personal computer VPNed into the Cisco Field Trainers lab, and the student has RDPed into the three pods workstations. Any mobile device that is capable of running Cisco Anyconnect, and Cisco Jabber client such as IPhone, ipad, Cisco Cius, Android phones and tablets. BYOD Cisco Jabber for iphone Cisco Jabber for iphone provides users with VoIP calling, visual voic , and access to the corporate directory from an ios device. Features of Cisco Jabber for iphone allow you to: Place and receive VoIP calls from a corporate phone number, through Unified CM, using your mobile device while Cisco Jabber is running and connected to the network Receive calls at the standard mobile phone number when Cisco Jabber is not running or not connected to the corporate network Have multiple VoIP calls (call waiting, add new call, swap between active calls) Use many of the standard in-call features that Unified CM provides, including hold, transfer, and conference Connect automatically to the VPN if the corporate Wi-Fi network is not directly available Transfer an active Cisco Jabber VoIP call from your device to your desk phone and vice versa Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 162 of 194

163 Transfer an active Cisco Jabber VoIP call to your mobile network Dial numbers by raising the iphone to the ear and speaking the name of the person to call Search the corporate directory Access voic through a visual list Run the application in the background, and automatically register to Unified CM when available, and remain ready to receive calls to the work phone number Transfer services from the Unified CM to another Unified CM or a router with Cisco Unified Survivable Remote Site Telephony (SRST) Open an IM session with Cisco Jabber contacts Use a Bluetooth headset on supported iphone devices More information can be found on administration of Cisco jabber at To use Cisco Jabber for iphone you must perform the following steps Create a phone device on CUCM administrator web page Install and connect Cisco AnyConnect on the iphone Install and configure Cisco Jabber on the iphone This section of the lab is made up of the three following parts, you only need to do the section for the mobile device(s) that you have. Task 1: iphone Click Here Task 2: ipad Click Here Task 3: Android Click Here Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 163 of 194

164 Task 1: BYOD Cisco Jabber for iphone (optional) In this section of the lab the student will learn how to configure the Cisco Unified Communicaitons Manger to register a Apple iphone by creating an iphone device on CUCM. The student will also learn to install and use both Cisco AnyConnect and Cisco Jabber on the iphone. Activity Objective In this activity, you will learn the methods to: Create iphone devices on CUCM Access lab network using Cisco AnyConnect on a iphone Login and use Cisco Jabber on an iphone connected to the SiteB lab network Required Resources To complete this section of the lab the student will need a computer that is connected to the lab via VPN. Create phone device for Cisco Jabber iphone on CUCM Step 1 Step 2 Browse to (x=pod#) on any supported browser from the students computer Login with: a. Username Administrator b. Password Cisc0123 Step 3 Step 4 Step 5 Step 6 Step 7 Select Device Phone Click Add New From the Phone Type drop down menu select Cisco Dual Mode for iphone Click Next Fill in the following information: a. Device Name TCTBBADIPHONE01 (device name must be all CAPs and start with TCT) b. Description Black Bad s IPhone c. Device Pool Default d. Phone Button Template Standard Common Phone Profile e. Select bbad, in the Owner User ID Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 164 of 194

165 Field f. Select SiteB-WS02, in the Primary Phone Field g. Device Security Profile Cisco Dual Mode for iphone Standard SIP Non- Secure h. Sip Profile Standard SIP Profile i. Select Enabled, on the enable LDAP User Authentication j. Enter CUCM LDAP Admin (with spaces) in the LDAP Username Field k. Enter Cisc0123 in the LDAP Password Field l. Enter in the LDAP Server Field m. Enter cn=users, dc=siteb, dc=com in the LDAP Search Base Step 8 Step 9 Step 10 Step 11 Click Save Click OK on the pop up screen. Click Apply Config Click OK on the apply config pop-up Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Click Line [1]Enter \ Click Save click Associate End User, at the bottom of the page Click Find Select bbad Click Add Selected Click Save Do not close the CUCM Admin page as it will be used again shortly Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 165 of 194

166 Downloading and Installing Apps from iphone App Store Step 21 Step 22 Step 23 Step 24 Step 25 Step 26 Step 27 Open the App Store on your iphone Search for Cisco AnyConnect (skip to Install Cisco Jabber if already installed) Install Cisco AnyConnect Search for and install Cisco Jabber (skip if already installed there are two Jabber apps in the app store, this is not Cisco Jabber voice) Open Cisco AnyConnect on your iphone. Select Add VPN Connection Enter the following VPN Connection information: a. Description SRE Lab b. Server Address uctraining.cisco.com/jabber c. Select Advanced d. Network Roaming On e. Certificate Automatic f. Connect on Demand Off g. Connect with IPsec Off h. Select Add VPN Connection Step 28 Step 29 Step 30 Step 31 Select Save Select SRE Lab profile. Slide the AnyConnect VPN button from off to ON Select Continue on the pop-up security warning Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 166 of 194

167 Step 32 Step 33 Step 34 Step 35 Enter stu5xy (xy = pod#) in the Username field Enter the Password provided by the proctor at the beginning of the lab Select Connect Select Accept on the Welcome Banner Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 167 of 194

168 Cisco Jabber for iphone Configuration and Operation Step 36 Step 37 Step 38 Step 39 Step 40 Return to the main iphone screen. Open Cisco Jabber Select Accept to accept the license agreement if this is the first time opening Slide the screen to the left 3 times Select Get Started Now Step 41 Step 42 Step 43 Enter bbad@siteb.com, in the address field Select Continue Enter the following phone services credentials: a. User Name = bbad b. Password = Cisc0123 Step 44 Step 45 Select Find Select Continue, to accept the CUCM certificate Step 46 Step 47 Step 48 Step 49 Select Continue, to accept the IMP certificate Select Continue, to accept the 2 nd IMP certificate Select Continue, to accept the CUC certificate (wait for it) Observe the usage information screen Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 168 of 194

169 Step 50 Step 51 Tap the screen to dismiss the information screen Observe the Jabber client opens to the contacts page Step 52 Step 53 Step 54 Step 55 Return to the CUCM Admin page and if logged out log back in with Username Administrator and Password Cisc0123 From the main menus select Device Phone Click Find Observe that the new TCTBBADIPHONE01 device is registered to the CUCM Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 169 of 194

170 Cisco Jabber for iphone Usage The Ultimate BYOD & Jabber Lab Step 56 Step 57 Step 58 Step 59 Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu Observe the information screen Observe the Navigation Menu Select the top menu to change availability status Step 60 Step 61 Select Away, the status for bbad should change to away above Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe this availability status change on Alex Ace s Windows Jabber client Step 62 Step 63 Change to Do Not Disturb, on the iphone Jabber Client Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe this availability status change on Alex Ace s Windows Jabber client Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 170 of 194

171 Step 64 Step 65 Step 66 Step 67 Step 68 Step 69 Step 70 Step 71 Step 72 Step 73 Step 74 Step 75 Step 76 Step 77 Step 78 Select Add Custom Status, on the iphone Jabber Client Enter At The Beach, in the custom status field Select the Status, button Select Away Select Save Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe this availability status change on Alex Ace s Windows Jabber client Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu. Or select the navigation button in the upper left corner Select Contacts Select IT, to open the list of IT contacts folder Select the Blue Arrow on the left side of Alex Ace Select Chat Observe the information screen, Tap the screen to clear Enter Hello, from my iphone, in the chat text field Select Send Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe chat popup window that has opened Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 171 of 194

172 Step 79 Step 80 Step 81 Step 82 Step 83 Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu. Or select the navigation button in the upper left corner Select Chat Observe that one chat session is open to Alex Ace, if multiply chat sessions to multiply people there would be a list of active chat sessions Select Alex Ace Observe it take you back to the previous chat already in session Step 84 Step 85 Step 86 Step 87 Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu. Or select the navigation button in the upper left corner Select Voice Messages, notice there is 6 voice mail messages for Blake Bad Select the first voice message from Cindy Cool Observe the voice message is played, and the voice mail count goes down to 5, and the blue dot next to Cindy Cools name goes away indicating it has been listened to Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 172 of 194

173 Step 88 Step 89 Step 90 Step 91 Step 92 Step 93 Select the Blue Right Facing Arrow to the right of Cindy Cool s name Observe the function available on this screen Select Mark as Unread Select the Recording, button in the upper left corn to return to the main voice message screen Observe that there are six voice message again and the blue dot returned in front of Cindy Cools voice message indicating it has not been listened to Listen to all the voice messages until the red number disappears and there is no voice message indicator in Jabber Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 173 of 194

174 Step 94 Step 95 Step 96 Step 97 Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu. Or select the navigation button in the upper left corner Select Keypad Dial 2001, to initiate a call to Alex Ace Select Call Step 98 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe incoming call pop-up window that has opened Step 99 Select Answer Step 100 Select the Red Phone Handset, to hang up the call. If you get no audio or fast busy after a few seconds on the call it is due to lab constraints and no QoS Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 174 of 194

175 Step 101 Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu. Or select the navigation button in the upper left corner Step 102 Select Settings Step 103 Scroll down and observe that WebEx Meeting has no Check Mark Step 104 Select WebEx Meeting Step 105 Select ciscoucft.webex.com Step 106 Select Next Step 107 Enter (xy=pod#) in the user name field Step 108 Enter Cisc0123, in the password field Step 109 Select Save Step 110 Observe there is now a Check Mark next to WebEx Meeting Step 111 Slide your finger from Left to Right on the main Jabber iphone screen, to access the navigation menu. Or select the navigation button in the upper left corner Step 112 Select Contacts Step 113 Select Alex Ace, to start a chat session with Alex Step 114 Enter Lets have a WebEx Meeting, Need to talk Step 115 Select Send Step 116 Select the button in the upper right corner of the iphone chat with Alex Step 117 Select WebEx Meeting Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 175 of 194

176 If Cisco WebEx Meetings app is not installed on your iphone, the phone will be diverted to the Cisco WebEx Meetings page in the app store. Install the Cisco WebEx Meeting app on your iphone Return to Jabber iphone after Cisco WebEx Meeting is installed on the iphone Select WebEx Meeting again from Alex Ace Chat This time it should open Cisco WebEx Meeting and start a meeting Continue on the next step from here Step 118 Observe that the iphone enters a WebEx Meeting Step 119 Select Connect Using Internet, on the Connect to Audio pop-up window on the iphone Step 120 Observe the informational pop-up on the iphone after the iphone connects the audio Step 121 Change to SiteB-WS01 (Alex Ace x.201 RDP Session), Observe Meeting Invitation pop-up window that has opened Step 122 Click Join, on the meeting invitation on Alex s windows desktop Step 123 Click the Red X, to close the Audio Conference screen Step 124 Observe that both the iphone and Alex s workstation are now in the SAS WebEx Meeting Step 125 Switch back to the iphone Step 126 Select that 2 Person icon at the top left segment of the screen Observe the Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 176 of 194

177 Passing the Presenter, informational screen Step 127 Tap, to release the informational window (first time you enter this screen only) Step 128 Select and slide the Presenter Ball, from user Pxy-user01 to Alex Ace, or select Alec Ace and a menu will pop open to select as presenter Step 129 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe Alex Ace now has the presenter ball Step 130 Switch back to ipad Step 131 Select the Left facing arrow, in the upper left corner Step 132 Select the Door with arrow coming out of it, icon on the upper left corner of the ipad screen to exit and stop the WebEx meeting Step 133 Select End Meeting Step 134 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe that the meeting has ended and a Cisco WebEx meeting message is on the screen stating that the meeting has ended Step 135 Click OK, to dismiss the Cisco WebEx Meeting message Step 136 See if you can find a few more ways to start WebEx meetings from Cisco Jabber iphone Step 137 Continue to explore with Cisco Jabber iphone End All Calls, Meetings, and VPN connections when finished exploring Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 177 of 194

178 Task 2: BYOD Cisco Jabber for ipad A complete Unified Communications Application: Integrated voice, video, presence & IM client Complete collaboration experience on the most popular tablet in the world High-quality video experience Interoperate with Cisco TelePresence endpoints On-premises or the Cloud More information can be found on administration of Cisco jabber at To use Cisco Jabber for iphone you must perform the following steps Installing Jabber Tablet Cop file. The COP file can be found on CCO at the following URL (CCO password needed) - Creat a phone device on CUCM administrator web page Install and connect Cisco AnyConnect on the iphone Install and configure Cisco Jabber on the iphone Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 178 of 194

179 Create phone device for Cisco Jabber ipad on CUCM Step 138 Browse to from the students personal computer s browser Step 139 Login with Username Administrator and Password Cisc0123 Step 140 Select Device Phone Step 141 Click Add New Step 142 Select Cisco Jabber for Tablet for the Phone Type Step 143 Click Next Step 144 Fill in the following information: Step 145 Click Save a. Device Name TABBBADIPAD01 (xy = pod# - device name must be all CAPs and start with TAB) b. Description Black Bad s IPad c. Device Pool Default d. SoftKey Template Standard Jabber for Tablet e. Owner user ID bbad f. Device Security Profile Cisco jabber for Tablet Standard SIP non-secure g. Sip Profile Standard SIP Profile h. Select Enable, on the enable LDAP User Authentication i. Enter CUCM LDAP Admin, in the LDAP Username j. Enter Cisc0123, in the LDAP Password Field k. Enter , in the LDAP Server field l. Enter cn=users, dc=siteb, dc=com, in the LDAP Search Base Step 146 Click OK on the pop up screen Step 147 Click Apply Config Step 148 Click OK on the pop up screen Step 149 Click Line [1] Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 179 of 194

180 Step 150 Add a new DN Step 151 Enter \ Step 152 Click Save Step 153 Click Save again Step 154 Click Associate End User, at the bottom of the page Step 155 Click Find Step 156 Select bbad Step 157 Click Add Selected Step 158 Click Save Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 180 of 194

181 Downloading and Installing Apps from App Store Step 159 Open the App Store on your ipad Step 160 Search for Cisco AnyConnect (skip if already installed). Step 161 Install Cisco AnyConnect Step 162 Search for and install Cisco Jabber for IP (skip if already installed). Step 163 Launch Cisco AnyConnect Step 164 Select OK to enable Cisco AnyConnect Secure Mobility Client Step 165 Select Add VPN Connection Step 166 Enter the following VPN Connection information a. Description SRE Lab b. Server Address uctraining.cisco.com/jabber c. Select Advanced d. Network Roaming On a. Certificate Disabled e. Select Certificate f. Certificate Disabled g. Select Advanced h. Select Add VPN Connection, to go back to the previous screen Step 167 Select Save Step 168 Select SRE Lab profile Step 169 Slide the AnyConnect VPN button from off to ON Step 170 Select Continue, on the pop-up security warning Step 171 Enter stu5xy (xy=pod#) in the username field Step 172 Enter the Password provided by the proctor at the beginning of this lab Step 173 Select Connect Step 174 Select Accept on the Welcome Banner Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 181 of 194

182 Cisco Jabber for ipad Configuration and Operation Step 175 Return to the main ipad screen. Step 176 Launch Cisco Jabber. Step 177 Select OK, for Jabber to access the microphone Step 178 Select Accept, to accept the EULA (if this is the first time using Jabber) Step 179 Slide the screen from right to left three time past the information screens Step 180 Select Get Started Now Step 181 Enter Step 182 Select Continue Step 183 Enter the following user login information to find service pop-up: a. Username bbad b. Password Cisc0123 c. Select Find Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 182 of 194

183 Step 184 Select Continue, on the CUCM Certificate Not Valid warning Step 185 Select Continue, on the IMP Certificate Not Valid warning Step 186 Select Continue, on the IMP Certificate Not Valid warning Step 187 Select Continue, on the CUC Certificate Not Valid warning (wait for it) Step 188 Select OK, on the Jabber notifications pop-up Step 189 Observe the informational screen Step 190 Tap, to release the information screen Step 191 Tap again to release the status availability informational screen Step 192 Observe the Jabber client opens to the contact page Step 193 Select the available status in the upper left corner Step 194 Select Do Not Disturb Step 195 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe this availability status change on Alex Ace s Windows Jabber client Step 196 Change to SiteB-WS02 (Black Bad x.202 RDP Session). Observe the status at the bottom of the CIPC phone. If this was Black s real desk phone it would have the same message on it Step 197 Change back to the ipad Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 183 of 194

184 Step 198 Select Add Custom Status, on the iphone Jabber Client Step 199 Enter Some Beach Some Where, in the custom status field Step 200 Select Away Step 201 Select Save Step 202 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe this availability status change on Alex Ace s Windows Jabber client Step 203 Select IT, in the contacts section Step 204 Select the Blue Arrow on the left side of Alex Ace Step 205 Select Chat Step 206 Enter Hello, from my ipad Step 207 Select Send Step 208 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe chat pop-up window that has opened Step 209 Switch back to the ipad Step 210 Select Voice Message, tab on the left side of the Jabber ipad client Step 211 Select the first voice message from Cindy Cool Step 212 Select Play Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 184 of 194

185 Step 213 Observe that the Message Waiting Indicator (MWI) is reduced by one number as you listen to the voice message Step 214 Observe the blue dot is not gone from the left side of the message from Cindy also indicating the voice message has been listened to Step 215 Select Mark as Unread, to increment the MWI number and add the blue dot back in front of the voice message Step 216 Listen to all the voice message, until the red number disappears and there is no voice message indicator in Jabber Step 217 Select the Search field in the upper right corner Step 218 Observe the informational screen (if first visit to this field) Step 219 Tap the screen to release the informational screen Step 220 Select the Key Pad, in the lower right corner Step 221 Enter 2001 Step 222 Select Call Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 185 of 194

186 Step 223 Change to SiteB-WS01 (Alex Ace x.201 RDP Session). Observe incoming-call pop-up window that has opened Step 224 Click Accept Due to lab limitations, the audio will not connect for this call and the call will drop after a few seconds. This should be enough time to allow you to get the feel for how a call would work. Continue to explore with Cisco b. Select Done Step 225 Jabber ipad End All Calls, Meetings, and VPN connections when finished exploring Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 186 of 194

187 Task 3: BYOD Cisco Jabber for Android Cisco Jabber for Android provides users with Enterprise VoIP calling and access to the corporate directory while users are connected to the corporate network. With Cisco Jabber for Android, you can do the following: Place and receive VoIP calls from your corporate phone number through Cisco Unified Communications Manager using your mobile device, while Cisco Jabber is running and connected to the corporate network. Securely connect to your corporate network from any remote location, using Wi-Fi or mobile data networks. Use the native Android phone application to place work calls from the Keypad, Logs, Favorites, or Contacts tab. Have up to two VoIP calls (call waiting, add new call, swap between active calls). Use many of the standard in-call features that Cisco Unified Communications Manager provides, including hold, transfer, and conference. Transfer an active Cisco Jabber VoIP call to your mobile network. Transfer an active Cisco Jabber VoIP call from your device to your desk phone. Search the corporate directory. See a message indicator for new voice messages that are left at the office phone number. Access voic from the home screen; or from the status bar if a new message exists. Receive calls to your work phone number while Cisco Jabber for Android runs in the background. Cisco Jabber for Android automatically registers to Cisco Unified Communications Manager when available. You can run Cisco Jabber for Android on the following devices: o Samsung Galaxy S International (GT-I9000) with Android operating system (OS) Version or 2.3 o Samsung Galaxy Tab International (GT-P1000) with Android or 2.3 o Samsung Galaxy S II (AT&T) with Android 2.3 To use Cisco Jabber for Android on the Samsung Galaxy S device, it is important that you upgrade your handset OS to Android Version or 2.3. See the manufacturer/carrier site for more information about how to update the OS on your device. Minor voice quality issues may be experienced depending on the device used. Although not officially supported, Cisco Jabber for Android runs on many Android Version 2.2 and 2.3 devices with various limitations depending on the device. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 187 of 194

188 Configuring Cisco Jabber Android Devices on Unified Configuration Manager Perform this series of procedures to set up all your Cisco Jabber features on your Unified CM, and then provide users with instructions for setting up Cisco Jabber on their devices. This section of the lab has not been tested since the lab was upgraded to UC 10.x. It serves as a guide on how to configure the CUCM for Android devices, but this section is not guaranteed to work. Step 226 Browse to (x=pod#) on any supported browser from the students computer (Or Browse to from any lab Work Station) Step 227 Login with Username Administrator and Password Cisc0123 Step 228 Select Device Phone Step 229 Click Add New Step 230 Phone Type Cisco Dual Mode for Android Step 231 Click Next Step 232 Fill in the following information Step 233 Click Save a. Device Name BOTBBADAND01 (device name must be all CAPs and start with BOT) b. Description Blake Bad s Android c. Device Pool Default d. Phone Button Template Standard Dual Mode for Android e. Owner User ID bbad f. Primary Phone SiteB-WS02 g. Device Security Profile Cisco Dual Mode for Android Standard SIP Non-Secure h. Sip Profile Standard SIP Profile i. LDAP Username CUCM LDAP Admin j. LDAP Password Cisc0123 k. LDAP Server l. LDAP Search Base cn=users, dc=siteb, dc=com Step 234 Click Apply Config Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 188 of 194

189 Step 235 Click OK on the pop up screen. Step 236 Click Line [1] Step 237 Enter \ in the directory number field Step 238 Press Tab Step 239 Scroll to the bottom and click Associate End User Step 240 Click Find Step 241 Select bbad Step 242 Click Add Selected Step 243 Click Save Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 189 of 194

190 Downloading and Installing Apps from Android Market Step 244 Open the Android Market (Google Play) on your Android device Step 245 Search for Cisco AnyConnect, (skip if already installed) Step 246 Install Cisco AnyConnect Step 247 Search for and install Cisco Jabber (skip if already installed) Step 248 Open Cisco AnyConnect Step 249 Select Add VPN Connection Step 250 Enter the following VPN Connection information c. Description SRE Lab d. Server Address uctraining.cisco.com/jabber e. Click Advanced Preferences f. g. h. Select Done Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 190 of 194

191 Step 251 Select Accept on the Security Warning. Step 252 Select the Check Box in Cisco AnyConnect to connect to the SRE Lab Step 253 Enter stu5xy (Where XY=Pod#) in the username field. Step 254 Enter the Password provided by the Proctor at the beginning of this lab. Step 255 Select OK. Step 256 Select Accept on the Welcome Banner. Step 257 Observe AnyConnect is connected to the UCFT Lab. Step 258 Select the Jabber icon to launch Jabber. Step 259 Select Begin Setup, in the Cisco Jabber start up screen. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 191 of 194

192 Step 260 Enter the following information in the Internet Calling Settings a. Device ID BOTANDROID01 (All Upper Case) b. Server Address (zz = pods 3rd octet IP address) c. Auto start UnChecked d. Click Verify Step 261 Observe Cisco Jabber connecting to your pod s CUCM. The Jabber icon on the top status bar will turn from Red with an X on it to a white with grey background. This indicates that Jabber is connected to CUCM. Also notice that Jabber received a phone number of 1003 from CUCM. Step 262 Browse to (zz = pods 3rd octet IP address) from the students personal computer s browser Step 263 Login with username Administrator, and password Cisc0123 Step 264 Select Device Phone Step 265 Click Find Step 266 Observe that the Cisco Jabber Android device is registered with CUCM. Step 267 Click the KeyPad Icon on the bottom of the Cisco jabber for Android Step 268 Dial 11xy, (xy=pod# of a registered mobile device) form the Android Jabber Client Keypad Step 269 Select the Green Handset icon on the bottom of the keypad to connect the call Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 192 of 194

193 Step 270 Click Accept on the device that was just called to connect the call. Step 271 Observe the connected call on the Jabber Android. Step 272 Continue testing with phone calls and features of Android. Once you have finished close Jabber Android and disconnect Cisco AnyConnect from the UCFT Lab. Close Cisco AnyConnect. Lab Guide Version 7.1 Presented by -- Solutions Readiness Engineers (SRE) Page 193 of 194