Empower, Engage & Innovate with Cisco Collaboration System Release 10

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2 Empower, Engage & Innovate with Cisco Collaboration System Release 10 Mohammed Al-Sammarraie Collaboration Lead Saudi Arabia Riyadh 29 April 2014

3 Collaboration The act of people working together to reach a common goal. 3

4 Empower Engage Innovate 4

5 Connections = Business Value The power to bring people together at critical moments is key to aggregating and amplifying the impact of employees. Harvard Business Review 5

6 Pace of Change 2 6

7 Looking Ahead : People Want to Collaborate Their Way Mobility Device choice Collaboration with others Apps for Productivity Better, Simpler experience 7

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9 home work 9

10 home work 10

11 Raising the productivity of employees whose jobs can t be automated is the next great performance challenge and the stakes are high. McKinsey & Company, The 21st Century Organization 11

12 Cisco Collaboration Strategy Experience-Centric Cloud Connected Value Extended 12

13 Unified Communications Manager 10.0 Key new features CUCM- IM&P service integration Cisco Prime Collaboration included User self-provisioning and self-care Single sign-on Network-based dynamic call recording Remote & Mobile Access Unified Communications Manager Session Management 13

14 Moving to latest Collaboration release adds many benefits Features and Functionalities 4.x/5.x 6.x/7.x 8.0.x 8.5/ Virtualization X X BYOD (Jabber on Win/MAC/IOS/Android for voice and video) X X X Video (Unified Voice/Video call Control) X X X Mobility (SNR for Voice and Video) X X X X B2B (SIP URI-Dialing & VCS Expressway) X X X X Enterprise License Management (ELM) X X X X Bandwidth Management (Locations Based CAC) X X X X Integrated IM & Presence (CUCM-IM) X X X X + Expressway (Collaboration Edge) X X X X SAML Based Single Sign-On (Security Assertion Markup Language) X X X X X Self Provisioning for endpoints & Selfcare X X X X X Prime Collaboration Deployment (PCD) & PC Standard X X X X X Network Based recording X X X X X Jabber Guest X X X X X 14

15 Breakaway with Expressway 15

16 Introducing Cisco Expressway New Gateway That Solves and Simplifies Business-Relevant Use Cases Mobile Workers Teleworkers For Cisco Unified Communications Manager and Business Edition environments Based on Cisco TelePresence VCS technology Standards-based interoperability B2B Consumers 3 rd Parties TDM or IP PBX PSTN Or IP PSTN Branch Office Cloud Services Analog Devices 16

17 Making Collaboration as Easy and Effective Outside the Network as It Is Inside with Cisco Jabber Use Cisco WebEx Share content Make video calls Make voice calls Access visual voic Full-Featured Desktop or Mobile Client Outside the Network with No VPN Required Use IM and presence Search corporate directory 17

18 Making Cisco Jabber Mobile Users as Productive on the Road as in the Office Rapid, Secure Deployment with No User Intervention Inside Firewall (Intranet) DMZ Outside Firewall Cisco Jabber at the Café Use Cisco Jabber as you move between networks Collaboration Services Cisco UCM Cisco Jabber at work Cisco Expressway C Cisco Expressway E Internet Cisco Jabber at Home Cisco Jabber at the Airport Security choice: No VPN required Secure only Cisco Jabber application Personal data is not connected to the network Support on-premises and cloud offerings simultaneously 18

19 Securing Your Communication Workloads Inside Firewall (Intranet) DMZ Outside Firewall (Public Internet) Protocol Security Service Collaboration Services Cisco UCM Cisco Expressway C Cisco Expressway E Internet SIP Media TLS SRTP Session establishment: register, invite, etc. though Cisco UCM Audio, video, content sharing, and advanced control (RTP/SRTP, BFCP, and ix/xccp) HTTPS TLS Logon, provisioning and configuration, contact search, and visual voic XMPP TLS Instant messaging and presence 19

20 Offering All the Benefits of the Office, at Home Rapid, Secure Deployment with No User Intervention Security choice: no VPN required Simplified management Automated provisioning and updating for Cisco TelePresence endpoints Endpoints register directly with Cisco Unified Communications Manager or Business Edition PC Internet Mobile C Series EX Series MX Series 20

21 Supporting a Multitude of Devices Employee or Enterprise Owned Smartphone Tablet Cisco Video Endpoints Login, automatic location discovery, and TLS security 21

22 Enabling B2B and B2C Communications 22

23 Creating Competitive Advantage with Rich Video B2B Collaboration: Easy as a phone call, No pre-arrangements required Internet Voice, video, and content Enterprise Suppliers, Partners, and Customers No predefined peer-to-peer links Multivendor interoperability through industry standards: voice and video (SIP) and content sharing (BFCP) Secure interactions 23

24 Reinventing Public to Enterprise Collaboration Mobile & browser-based instant voice, video, data collaboration & interaction Consumer Public Internet Business Enterprise Expressway Unified CM or Business Edition Jabber Guest virtual machine 24

25 Financial Services Application Wealth Management Portfolio Advisor Remote Expert FSI website and/or invitation Benefit Promoters Enable up-sell, cross-sell, and increase share of wallet Increased high-touch personal interaction Improve ROI of Telepresence investments Creates a competitive advantage * Images for illustration purpose only. Final UI subject to change. 25

26 Healthcare Application Case Management and Chronic Care Care Coordinator Guest Healthcare Provider Website Benefit Promoters Improve physician and nurse resource efficiencies Extend care reach Improve ROI of Telepresence investments Creates a competitive advantage * Images for illustration purpose only. Final UI subject to change. 26

27 Broaden Your Collaboration Reach Easily with Little or No Added Costs Fixed and Mobile Users at No Additional Cost* Mobile and fixed endpoint registration Cisco UCM 9.1 or Later Cisco Expressway C Cisco Expressway E Internet Instant messaging and presence Video and audio media sessions Includes virtual edition of cisco Expressway server software No cost with Cisco UCM or later B2B, Jabber Guest & Third-Party Interworking: *Requires Cisco Unified CM and Business Edition or later and Cisco UCL Enhanced, UCL Enhanced Plus, UWL Standard, or UWL Professional Business-to-business video and audio media sessions Includes virtual edition of Cisco Expressway server software Cisco Expressway multimedia session licenses available individually 27

28 The Result: A Better Experience Easy to Deploy with No Added Costs for Remote and Mobile Users Integrated End-to-End Security Solves More Use Cases: Multiple Services Integrated on Cisco Expressway Simplified and secure User Experiences Anywhere and to Anyone 28

29 Other Features 29

30 Cisco Paging With every new CUCM starting with 9.1 and above, the Cisco InformaCast Paging software DVD will be included in all new shipments Existing customers on CUCM 8.5 and newer will be able to download InformaCast Paging Features from CCO access with valid ESW Features include: - IP phone paging - Mass notifications 30

31 Prime Collaboration Deployment (PCD) Free tool included with UC 10.0 Cisco Management Application that allows to perform: Cisco Prime Collaboration Deployment Migration Manage the migration of legacy CUCM clusters (as old as 6.1.5) to new VM based servers on 10.0 to facilitate Migration. Upgrade UC app software CUCM 10.0 Voice/Vide o Nodes PAWS API Other cluste rs CUCM 10.0 IM & Presence Nodes SME 10.0 Nodes Install cop files (locales or device packs) on a cluster Switch versions Reboot Change IP addresses or hostnames on existing 10.x clusters Fresh install a new Unified Communication or IM&P cluster on 10.x 31

32 Self Provisioning Empower Users to Provision Their Own Phone: As Easy as Auto provision users & lines synced from corporate directory User grabs a phone & plugs it in Or downloads client User Logs In and begins to use their new phone! Users, Lines, and Phones provisioned 32

33 Self-Care UC Settings: Easy, Intuitive, and Everywhere Access to the UC suite for managing Phones, Call Settings, Voice Mail Settings, conference scheduling, and more! Collectively manage My Phones Access the same Self-Care from the browser, in Jabber, or directly from supported Phones 33

34 Single Sign-on Single Sign-on can be enabled for the following applications in 10.0 Cisco Unified Communications Manager IM & Presence Server Unity Connection Cisco WebEx Meetings Server(CWMS) Cisco Prime Provisioning & Assurance Webex Meetings Webex Messenger 34

35 UDS/SCIM/ XMPP SAML Single Sign On Premises 10.0 Optional SAML Single Sign-On leveraging the customers existing Identity Provider. Directory Integration the same as 9.x Edge CLIENTS Tested Identity Provider systems PingIdentity Oracle ADFS OpenAM SAML TMS UC SERVICES LDAP IDENTITY MANAGEMENT Authentication (SAML) Authorization (OAuth) Identity (SCIM/LDAP) Contacts Prime IDENTITY STACK UNIFIED MANAGEMENT & 35

36 Network-based Recording Recording Intelligence like never before Record any network connected call, regardless of device, location, or geography PSTN Centralize or distribute call recordings based on network topology Capture Mobility calls routed using Single Number Reach and Extend & Connect features Mobile POTS Recording server Network intelligence automatically selects the right gateway Cisco IP Phones & Mobility calls Cisco Extend & Connect 36

37 Interoperability Today and Tomorrow Bringing Together Collaboration Platforms and Multi-codec Environments NOW Future Beyond H.265 WebRTC Future Web HTML5 WebRTC XMPP, SIP/SIMPLE IM&P Video SIP, H323, BFCP, H239, H263, H264, H265, AVC, SVC Voice SIP, QSIG, PSTN, etc H.265 Next Step H.264 SVC Emerging H.264 Present H.263 Legacy 37

38 We are committed! 38

39 Customer Satisfaction Cost Control Productivity Employee Engagement Innovation and Growth Improve collaboration to address your primary business goals. 39

40 The investment opportunity of the decade 40

41 Thank You 41