FAQ of PVR-TV 7130/3/X. Copyright KWorld Computer Co., Ltd. All rights are reserved. V1.00.English Version. External. Based on Vista Related FAQ

Transcription

1 FAQ of PVR-TV 7130/3/X Copyright KWorld Computer Co., Ltd. All rights are reserved. V1.00.English Version External Based on Vista Related FAQ 1

2 Q1. I cannot get TV screen, how to solve it?... 3 Q2. How to check the driver version?... 4 Q3. I get black and white TV screen, how to solve it?... 5 Q4. How to make sure the driver is installed correctly?... 7 Q5. I get a lot of fuzzy screen, how to solve it?... 7 Q6. May I use the Vista Media Center to watch analog TV?The Remote supports?... 7 Q7. Remote cannot work, how to solve it?... 8 Q8. How to record files with MPEG4 format?... 9 Q9. I cannot use the close caption function and teletext, how to solve it?... 9 Q10. How to use the diagnostic tool to check analog TV?...10 Q11. I lost my installation CD, please give me the link to download Q12. I cannot get a recorded file over 4GB, why?...13 Q13. What is the Invalid Class Strings?How to solve it?...13 Q14. My TV screen is full of green blocks and distorted image, why?

3 Q1. I cannot get TV screen, how to solve it? A:The TV tuner card contains a lot of functions. Perhaps we swing the card when connecting the cable. Please download the diagnostic tool to check the problem. ftp://ftp.kworld.com.tw/kworld/tool/amcap/amcap.zip After downloading and extracting, please run the amcap.exe. Click option and select TV tuner you can find the status is unlocked as the pic below. It means the TV tuner card is malfunction. Step1.Please turn off the computer and unplug the TV tuner card from the PCI slot, and re-plug into the same PCI slot. After restarting the system and running the amcap, the status will become locked. Step2.If the step1 is invalid, please unplug the TV tuner card. We can find a eraser to clean the PCI pin of the card and use a small brush to clean the PCI slot. After that please change to another PCI slot to install the card again. 3

4 Q2. How to check the driver version? A:Please find Computer and right click to choose Manage in the start menu. In the left pane you will find Device Manager, please expand the Sound, video and game controllers, you will get Philips SAA713X, Hybrid Capture Device. Please right click the device and choose properties. In the driver page, the v is the driver version. 4

5 Q3. I get black and white TV screen, how to solve it? A: 1. Please execute TVSetup.exe Please press TV System button.(if the TV card is PVR-TV DYC,please click V.) Please select the TV System. Please restart your computer. 2. Right click on the TV screen and select Reset TV Frequency Table 3. Select your country or TV system, and press next. 4. You can select Line In or Rear Blue In for Video live sound and Recording Sound The TV tuner card use direct sound PCI bus to transmit sound, these setting would not affect audio capture. 5

6 5. Press start to scan, and press finish to complete. 6

7 Q4. How to make sure the driver is installed correctly? A:Based on Q2 you can find the Philips SAA713X Hybrid Capture Device in Device Manager. It should be the same as the pic below without any? or! Q5. I get a lot of fuzzy screen, how to solve it? A:Please confirm the TV signal is connected with a splitter or not. Usually tightening the connector to the TV tuner card and to the splitter would solve the problem. BTW, there are two type of the coaxial cable, one is 50Ω the other is 75Ω, please make sure the cable is 75Ω. Q6. May I use the Vista Media Center to watch analog TV?The Remote supports? A:Media Center function is only supported under Vista Home Premium and Ultimate. Please confirm your Vista version first. And don t forget to install the MCE Encoder. After installing, please restart your system manually. The remote doesn t support Media Center. 7

8 Q7. Remote cannot work, how to solve it? A: Please check the remote icon in the task bar, and right click the icon to know the status. like the picture below. If the status is not the same as the picture above, please choose Exit to close the remote icon, and restart the remote control utility. From "Start Menu=>Programs=>KWorld Multimedia=>PVR-TV 713X Utilities=>Remote Control" Please check the remote icon in the task bar, and right click the icon to know the status, again. If the tuner card is installed by Windows Hardware Add Wizard to point driver folder, the remote utility will not be installed. Please install the remote utility and restart computer. After restarting the computer, you will find the remote utility icon in the task bar. 8

9 Q8. How to record files with MPEG4 format? A:Before you begin, please download Divx codec from internet. Step1. DIVX: Please use Divx v5.xx, not Divx v6.xx Step2. Install the Divx codec. Step3. Click the settings ( ) and click capture tab, please select Divx in the capture format. Step4. Click OK to complete the Divx settings. Now you can record files with Divx format. Q9. I cannot use the close caption function and teletext, how to solve it? A:If the signal contains close caption,you can use the close caption function. Teletext is only available in PAL based TV system, if you use the card in European country, you can use the teletext function. 9

10 Q10. How to use the diagnostic tool to check analog TV? A: 1.Please check the signal cable is OK. 2.We offer a diagnostic tool, please click the links to download or use the attached file. AMCAP: ftp://ftp.kworld.com.tw/kworld/tool/amcap/amcap.zip How to use amcap? When you launch amcap, please close other application, including Hypermedia. After downloading, please extract the file and click amcap to open it. You will see" File, Device, Options, Capture, Help" after open. Please select Device, If the TV tuner card driver is installed successfully, you will see video and audio devices, please select your own capture device. And then please choose options preview 10

11 And then please choose options TV Tuner Please press "AutoTune" to scan the channels, and the status will become locked. after that, we can press the channel number ex:"8" then press "Enter" in the "TV Tuner" If the driver is installed correctly, we can switch the video input to Video Composite and SVideo. It is a useful part to check A/V analog input works or not. If the TV screen doesn't appear in AMCAP, please uninstall the driver, reboot system, and reinstall the driver again. 11

12 If the TV screen appears in AMCAP, please uninstall the TV applications, reboot system, and reinstall the applications again. And... Please download the getsysinfo tool. ftp://ftp.kworld.com.tw/kworld/tool/getsysinfo/getsysinfo_ _v2.3.zip Please extract and run to get a "systeminfo.ini" in your root c:\ After that, please send the systeminfo.ini back to my mailbox support@kworld.com.tw We can find the problem in your systeminfo.ini and find some ways to fix it. 12

13 Q11. I lost my installation CD, please give me the link to download. A:For Windows XP and Vista, please use the links below to download. Driver ftp://ftp.kworld.com.tw/kworld/driver/vista/philips_32_64/drv_v ts_ zip Remote ftp://ftp.kworld.com.tw/kworld/driver/vista/philips_32_64/remote_v _ zip Application ftp://ftp.kworld.com.tw/kworld/ap/hm/v _ zip Q12. I cannot get a recorded file over 4GB, why? A:If the file system of the HDD partition that recorded files used to store is FAT32, one single file cannot be over 4GB. If we use the default value 640x480 Mpeg2, after 2 hrs recording, the file will be over 4GB. Please change the storage location to the HDD partition with NTFS file system. Q13. What is the Invalid Class Strings?How to solve it? A:There are a lot of third parties release Codec packs such as K-Lite Codec Pack ACE Mega Codec Pack Professional Nimo Codec Pack 5.0 Build 8, and so on. These packs contain a lot of direct show filter and come from different source. Some of them will cause conflict and make the application error. Then the Invalid Class String will show. We take K-Lite Codec Pack for example and marks the conflict component, please don t install them. 13

14 Q14. My TV screen is full of green blocks and distorted image, why? A:The video hardware acceleration will cause the problem. Some VGA cards don t support the VMR feature in DirectX 9.0C. Therefore, it will output abnormal screen when you watch TV on computer. Please disable the VMR function in the application to check the screen is OK or not. Like the pic below. And please try to update VGA driver to improve the ability of video acceleration. 14