HOW TO SEARCH FOR A PROPERTY AND SUBMIT SEPTIC MAINTENANCE ON ASCENT PERMIT MANAGEMENT

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1 HOW TO SEARCH FOR A PROPERTY AND SUBMIT SEPTIC MAINTENANCE ON ASCENT PERMIT MANAGEMENT On Your Internet Browser, go to: Enter in your Username and Password. Click Log In 1. After logging in, you will be brought to this screen. If it isn t this screen, be sure to set the drop downs near the upper right of the screen to the following settings. Choose Category: Permit Management What do you want to do? Permit Search

2 2. There are a few different ways to search including the PIN number, the site address, and the owner name. This step-by-step will be showing how to search using the site address. Specifically, we will be showing how to report Sanitary Maintenance for permit at N259 Brandenburg Av. 3. Start filling in the Site Address including any letters (N or W) preceding the number. The program will begin to auto fill the rest. You can then select which address you are searching under. 4. Click on the address and then click Find Now in the lower right hand corner.

3 5. After Clicking Find Now a list of Sanitary Permits that are associated with this site will generate below. Click on the permit number (not the PIN) that you want to report maintenance on. 6. After clicking on the permit, you will be brought to this page. You can view some basic information about this property. Near the bottom of the page, you will see a drop down that is titled Select Detail.

4 7. Click the drop down and select Maintenance. (We would also recommend selecting Set Default so you don t have to do this step every time.) 8. After selecting Maintenance the program will generate the history of maintenance reports below. Select Submit Report.

5 9. After selecting Submit Report, it will bring you to this screen. Please note that your maintenance company and the name of the individual who is submitting the report is automatically filled in. 10. Fill in the Service Date and how many Gallons were pumped. The Filed Date will automatically default to the date you are submitting the report.

6 11. The type of sanitary system will determine which questions are generated for reporting. The program defaults to the options that indicate a compliant system/inspection. If the actual condition of one or more of the components differ from the auto-generated responses, use the drop down arrows to answer the questions. (An alert to county staff will be generated for anything contrary to compliant.) 12. After answering questions, scroll to the bottom of the screen and select save.

7 13. After selecting Save, the program will bring you back to this screen to show that the maintenance was recorded. (Please note that you can only edit or delete maintenance that was recorded by you.) 14. To submit maintenance on another property, reset the option at the very top of the screen to Permit Search and repeat this process. FREQUENTLY ASKED QUESTIONS Why won t it work to search using the permit number? The numbers that you are familiar with are the County issued permit numbers. In order to search via the permit number box, you would have to know the State issued permit number. What if I entered the wrong information when reporting maintenance? You can edit the information using the edit button to the right of the reported maintenance (see image 13 on this hand out.) What if I report the maintenance on the wrong permit? You can delete the maintenance report using the delete button to the right of the reported maintenance (see image 13 on this hand out.) I don t want others to be able to edit or delete my maintenance! No other company can edit or delete your pumping information. Only YOU can change your reports. What if, after inspection, I don t need to pump? Enter in the information as you normally would, except enter 1 in gallons pumped. That will indicate to our office that it was checked. It will also reset the septic maintenance timeline for notices (three years.) Otherwise, your customers will receive notices that their tanks are past due for pumping. If you have any further questions, feel free to call our staff at