PBXware. Release Notes. version 5.1. March Copyright Bicom Systems

Transcription

1 PBXware version 5.1 Release Notes March 2018

2 New IVR statistics are implemented We have added a new feature called IVR statistics, this feature is similar to Queue or Agent statistics for Call Center systems. You will now be able to get IVR statistics for: 1. IVR calls 2. IVR calls per called number 3. IVR calls per option These statistics can be downloaded in either PDF or CSV format. PDF files will be downloaded per page, identical to what is displayed in the HTML Downloading a CSV will download all records in a breakdown. In a situation where you would need all call records in a record-set, this would need to be done with a CSV download.

3 We have also included a graph in IVR calls per option.

4 PIN based devices Every extension is now allocated its own unique PBD PIN. This PIN will identify the user on the system and, when logged in to a PIN Based Device, dialing will proceed as though the user was calling from their own extension. Billing, CDRs and all other functions will be completed on the user extension and not the extension associated with the Pin Based Device. PIN based functionality will be enabled only on PIN based devices. To easily manage PIN based devices you can go to: Extensions > Pin Based Devices. A page will open where you can add new, edit, view and delete PIN Based devices. There is no limit to the number of devices that can be added to the list.

5 Voic Speech to text This feature will allow customers to attach the transcript of voic s when sending out s to users as well as being able to access the transcripts inside OSC. Two transcription services will be supported in this version: Google Speech. IBM Watson.

6 The position of the transcript can be managed Inside the voic template. In order to make this feature easier to be used, the default HTML template has been updated, adding an additional row with the transcript. This row will be omitted if no transcript is available. To see the transcript in OSC, click the speech bubble left of the message number If no transcript is available (as in the case of voic s set-up without this option) this field will be empty.. Multiple MAC addresses per one extension We have added the ability to use multiple MAC addresses per single extension. This provides the ability to auto provision multiple phones attached to the same Extension. In practice, this could be one type of device, or multiple types of devices linked to same extension. This is similar to our Hot Desking feature.

7 GloCOM features administration We have introduced the ability for an administrator to enable/disable glocom features globally per system, per edition or per Tenant.

8 By selecting the edition from the dropdown, you can select the permissions you want to enable. This will apply to all glocoms connected to the system. The selected features will be available, and unselected features will be unavailable to the users. Custom greeting for a voic group We have introduced an administrative option to upload a custom greeting for a voic group. Sound-files can be uploaded via the Sounds section as previously. Sound-files must begin with vm-greeting-*. When editing a Voic Group there is now a Greeting field where you can select the desired greeting.

9 Direct call parking We have introduced the ability for an end user to directly park calls on a specific parking lot. Transfer or Pressing BLF to Park (700) The system will park the call, and announce the park number.. Transfer Pressing BLF to Park Space ( ) The system only parks the call with no sound unless it is an attended transfer, Currently if the space is occupied it will put it in the next available space. Dialing or Pressing BLF to Park Space ( ) The system will pick up the call. Copy extension A new feature in PBXware 5.1 is Copy As New, an option to create a new extension by making copies of an existing extension s settings. This will speed up the process of adding new extensions to the system.

10 When copying an extension you will need to repopulate some of the unique fields: Extension, Name, , and MAC address of the device if applicable. Caller ID for Queue Callback Caller ID for callback is a new queuing feature in our Call Center Edition When a customer receives a call from Queue Callback you can choose a Caller ID to display.

11 Operation times per extension We have introduced an Operation Times option for extensions allowing you to control work days and hours per extension by simply adjusting this feature in enhanced services. This is also available in OSC if enabled in Enhanced Services. We have also implemented UX improvements GUI improvements in the Global Operation Times page for better user experience.

12 Area code per extension You are now able to choose a default area code so that, if the area code is not inputted when dialing, Asterisk will add the default value. You would substitute your default area code in place of 413 in the examples. All other area codes are covered by the rules in the Dialing rules of the system. The full number will need to be dialed in order for other area codes to work. We have also implemented this per extension so you can define the area code which will be dialed if a specific extension makes a call without the need to dial the area code for the designated area. Queue callback statistics Displays the number of callback call retries in queue callback statistics. The statistics will now display the number of times the callback function has attempted a call to the customer.

13 SIP user name inside agent reports Along with the extension number, agent reports for the Call Center Server will contain the SIP user name. This will make statistics easier to read by providing details on the actual name from the extension. IVR Directory filter per department This feature simplifies the search inside the IVR Directory by limiting searches to a group of extensions (departments) instead of the entire directory. This feature will assist when searching through the IVR if there are duplicate names in a system.

14 New setting in GUI to limit service plan for tenants An administrator user will now be able to select which service plans are allowed for each tenant. This will allow the restriction of tenant users to only the plans allowed by the administrator. Agent group filter option in Queue statistics Available in the Call Center Server GUI inside queue statistics. You can choose to search for a specific agent group within the agents statistics.

15 Ability to block incoming calls Ability to block incoming calls while having another active call.this will be used by the users who do not wish to receive incoming calls if they are already on a call (either incoming or outgoing). The incoming call will be blocked and redirected to the desired location. This can be enabled or disabled in the advanced options for the extension under Call control options. Control access to recordings This feature provides control of who can access and manage call recordings, as well as the recording access history. This will ensure listening, downloading and deleting recordings is available only to authorized users.

16 Linked ID for CDR s CDRs found on the Reports page can now be filtered by 2 different types of IDs. The default option is to filter by Unique ID, with the same functionality as the previous version of PBXware. By clicking the blue # sign right to the ID label you are now able to change the ID type to Linked ID. Filtering CDRs by linked ID will display all CDRs that are linked to the selected one. The results will display as a call flow with the selected CDR included.

17 Support for new UADs PBXware 5.1 is adding support for new devices: Deskphones 8841, 6851 CP920, CP960, T40G, T52S, T54S, T56A, W60B N720-DECT ATA Devices GXP1625, GXP1628 Other improvements: - New Asterisk update Asterisk update to version Skipping audio prompt when doing Echo Test (*398) An end user will be able to skip the audio prompt when doing Echo Test by pressing any DTMF, including #. - Success message for voic actions in OSC A confirmation message to be displayed after performing the delete action in OSC page. - Naming files when downloading FAX Now downloaded Fax file names containing timestamp representing time received

18 Bicom Systems (USA) 3901 South Ocean Drive Suite 9E Hollywood, Florida United States Bicom Systems (CAN) 126C Hampton Rd Suite# 316 Rothesay, New Brunswick E2E 2N6 Canada Bicom Systems (UK) Unit 5 Rockware BC 5 Rockware Avenue Greenford, London UB6 0AA United Kingdom Bicom Systems (France) 188 Route de Blessy St. Quentin Aire-sur-la-Lys France Tel: +1 (954) Tel: +1 (619) Fax: +1 (954) sales@bicomsystems.com Tel: +1 (647) Tel: +1 (506) sales@bicomsystems.com Tel: +44 (0) Fax: +44 (0) sales@bicomsystems.com Tel: +33 (0) sales@bicomsystems.com About Bicom Systems Vision Statement We Unify Communications! Mission Statement We provide the Communication World with the most Complete Turnkey Communication Systems available by Creating, Unifying and Supporting the Most Advanced of Current Technologies. Overview Bicom Systems was the first company to deliver Open Source Communications Software as Professional Turnkey Solutions. By combining the best of open source telephony and its own proprietary software, Bicom Systems can provide enterprises with turnkey solutions that take account of the clients exact needs within a very cost-effective framework - giving CIOs the safest choice. This mix includes royalty-free software, vibrant open source communities, available custom development backed up by accountable, professional support services. The company finds innovative open source communication projects and professionalizes the project by creating, unifying and supporting turnkey systems with its proprietary in-house software. Bicom Systems provides the resources, core development and support services to enable popular open source projects to scale into enterprise-class communications software.