Terry Powell. Suncorp Business Technology Executive Manager - Hosting. 25 March 2010

Transcription

1 Data Centre Infrastructure as a Service Terry Powell Suncorp Business Technology Executive Manager - Hosting 25 March 2010

2 Who is Infrastructure in Suncorp Suncorp Bank Suncorp Life Commercial Insurance Personal Insurance Vero New Zealand Life INSURANCE THE RV INSURANCE LEADERS marine insurance Infrastructure - 1 -

3 When Disaster Strikes! - 2 -

4 Infrastructure

5 Strengths Single point of contact for customer s & the Lines of Business (LoB s) Reduced operating costs Technology direction Customers Infrastructure s 2008 Operating Model Weaknesses End-to-end delivery of infrastructure services Too many hand-offs Limited Virtualisation Maintain Deploy Build Technology A Customer Engagement LoB A Operate Maintain Deploy Build Technology B Solution Design Customer Engagement LoB B Maintain Deploy Build Technology C Customer Engagement LoB C

6 Suncorp Infrastructure Challenges Customers

7 Companies are all on the journey to IT-as-a-Service and Cloud Services Cost Reduction & Flexibility Centralise IT Policy & Mgmt Virtualise & Consolidate Standardise Offering Automate Provisioning IT as a Service Self-Service Where Does Your Journey Begin?

8 Our Key Building Blocks for Success Customers Business Needs: Pay as you go Self-Service Always on Instant delivery and capacity elasticity Data security and privacy Applications Servers Network Storage Management Infrastructure Needs: Secure multi-tenancy Service automation and management Always-on & data mobility Storage Efficiency & scalability Integrated data protection 7-7 -

9 SBOM: Service Based Operating Model Strengths Single point of contact for customers & the Lines of Business (LoB s) End-to-end delivery of infrastructure services Reduced number of hand-offs Service A Customer Engagement LoB A Customers Operate Maintain Deploy Build Service B Solution Design Customer Engagement LoB B Weaknesses Technology direction Service C Customer Engagement LoB C - 8 -

10 Operating Model Based on 4 Principles Speed to Market Stability Drive towards on demand Drive towards self service Reduce IT barriers Simplify environments Standards Simplicity Ensure software currency

11 Virtualisation Enables Suncorp Data Centres to have a Hybrid Model Historically, IT Infrastructure is an application-centric silo Virtualisation Technology enables a shared and service-oriented infrastructure Service Providers can now offer a lower-cost business model All three models are likely to co-exist at the enterprise data centre

12 What we Expect from SBOM and Virtualisation Application Based Where we started Per Project Architect Procure Deploy Design Configure Test Available Months Standardisation, Consolidation & Agile Once Pre-provision Architect Procure Deploy Many Per Project Design Configure Test Available Weeks Shift from construction to design and planning organisation. Operations aligned to infrastructure. Improve utilisation. Where we are today Pre-provision Per Project Architect Procure Deploy Once Many Design Configure Test Available Days Focus on reducing time spent in pre project activities

13 Key Lessons Change the way 400 people behave and culture (Agile was key) Be prepared to bring technology spend forward Be prepared to justify under utilised assets Be prepared to fight non-standardisation Enormous value in people taking ownership of a service Value in just mapping process Defining services that we offer (hard but important)

14 Why is it important to us? Operational Resilience Living AGILE Service Based Operating Model (SBOM) Productive Partnerships

15 Thank you Terry Powell Suncorp Business Technology Executive Manager - BT Infrastructure Hosting 25 March 2010