Oracle Utilities & Opower: A Powerful Vision Oracle Utilities Strategy and Solution Overview

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2 Oracle Utilities & Opower: A Powerful Vision Oracle Utilities Strategy and Solution Overview Dan Byrnes Group VP, Products Dan Yates SVP, Strategy, Delivery and Marketing Utilities Global Business Unit September 20, 2016

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Copyright 2016, Oracle and/or its affiliates. All rights reserved. 3

4 Program Agenda Next Generation Platform: The Oracle Utilities Vision Oracle Utilities Key Investment Themes Delivering End-to-End Value: Innovative use cases Copyright 2016, Oracle and/or its affiliates. All rights reserved. 4

5 An Industry Born out of Innovation Copyright 2016, Oracle and/or its affiliates. All rights reserved. 5

6 SURVIVE THRIVE Copyright 2016, Oracle and/or its affiliates. All rights reserved. 6

7 The role of a utility is evolving. Together, Oracle and Opower help you thrive. Commodity Provider Service Provider Trusted Energy Advisor Network operations Asset management Customer care & billing Customer self-service Customer engagement New revenue models Copyright 2016, Oracle and/or its affiliates. All rights reserved. 7

8 Oracle Utilities + Opower Defining the Next Generation Utility Platform Asset Operations Network Operations Meter Operations Customer Operations Customer Experience Copyright 2016, Oracle and/or its affiliates. All rights reserved. 8

9 Oracle Utilities Solutions Empowering Utility Transformation through Cloud Services Oracle Utilities Cloud Strategy: Solve complex business challenges and address rapid business transformation Optimize cost benefits of Cloud Keep utilities armed with the latest technology capabilities with consistent upgrades Offer robust services and guidance to support utilities transitions to Cloud Copyright 2016, Oracle and/or its affiliates. All rights reserved. 9

10 Investment Themes Dynamic, Interconnected Proactive asset maintenance Network-wide smart device management DER integration at the grid edge Network-wide visibility and engagement Automated, Data-Driven World class, end to end analytics platform Comprehensive utility data warehouse Advanced use cases to improve impact of AMI and smart grid Customer-Centric Deeper customer engagement supported by advanced analytics Ecosystem of CX integration Digital Self Service Expanded insight for CSR interface Leading Demand Side Management Copyright 2016, Oracle and/or its affiliates. All rights reserved. 10

11 Dynamic, Interconnected Use Case: Deep engagement and service excellence across the network Outage location and Device details ERT Updates Completion Details Outage Mgmt Device Status Restoration Verification and Automatic Switching SCADA AMI Customer Outage Call Customer status and ERT Copyright 2016, Oracle and/or its affiliates. All rights reserved. 11

12 Dynamic, Interconnected Use Case: Deep engagement and service excellence across the network Mobile access and real-time updates from the field Consistent, omni-channel updates for the customer Copyright 2016, Oracle and/or its affiliates. All rights reserved. 12

13 Dynamic, Interconnected Delivering the value of the connected network Helping utilities: Ensure safe, reliable access to services Take on digitization Explore evolving business models Integrate DER products and services Support consumer devices (smart appliances, rooftop PV, for instance) Optimize field service performance Copyright 2016, Oracle and/or its affiliates. All rights reserved. 13

14 Automated: Efficiency for the Data-Driven Future Use Case: Derive more value from AMI across an integrated platform AMI Roll Out AMI Expansion AMI Optimization EDUCATE MONITOR DEMONSTRATE ENROLL MAINTAIN ENGAGE INNOVATE Copyright 2016, Oracle and/or its affiliates. All rights reserved. 14

15 Automated: Efficiency for the Data-Driven Future Derive more value from AMI across an integrated platform High Consumption after Install: UtilityCo New Meter Health: UtilityCo.com/MyEnergyUse Dead on Arrival: AMI Exchange UtilityCo.com/MyEnergyUse Analytics Meter Solution Customer Engagement Copyright 2016, Oracle and/or its affiliates. All rights reserved. 15

16 Automated: Efficiency for the Data-Driven Future Delivering value for the modern, digital utility Powerful Data Scale easily and leverage data from across the network Simplified Technology Drive efficiency across systems and business processes Accelerated Value Explore innovative, data-driven service offerings Copyright 2016, Oracle and/or its affiliates. All rights reserved. 16

17 Customer-Centric: Re-imagining Service Excellence Copyright 2016, Oracle and/or its affiliates. All rights reserved. 17

18 Customer-Centric: Re-imagining Service Excellence Use Case: High bill engagement across channels Copyright 2016, Oracle and/or its affiliates. All rights reserved. 18

19 Customer-Centric: Re-imagining Service Excellence Use Case: High bill engagement across channels Copyright 2016, Oracle and/or its affiliates. All rights reserved. 19

20 Customer-Centric: Re-imagining Service Excellence Use Case: High bill engagement across channels Chat Session Jane: How can I help you? Chandler: My bill is really high this month, can you tell me why? Jane: It looks like due to the fall weather that these are expected usage levels and appropriate costs Jane: Would you be interested in learning about our Budget Billing program? Chandler: Yes! Jane: tral/budgetbilling.asp Copyright 2016, Oracle and/or its affiliates. All rights reserved. 20

21 Customer-Centric: Re-imagining Service Excellence Consistent Insightful Proactive Copyright 2016, Oracle and/or its affiliates. All rights reserved. 21

22 In the utility industry of the future we will thrive together. Copyright 2016, Oracle and/or its affiliates. All rights reserved. 22

23 Roadmap Sessions Tuesday, Sept. 20 5:15 PM - 6:00 PM Oracle Utilities Application Framework Brian Owenson, Sr. Director Technology, Oracle Utilities Wednesday, Sept. 21 9:00 AM - 9:45 AM Oracle Utilities Analytic Solutions Creighton Oyler, VP, Customer Success, Oracle Utilities Wednesday, Sept :15 AM - 11:00 AM Opower Solutions Tom Mercer, VP, Customer Success, Oracle Utilities Wednesday, Sept :45 PM - 1:30PM Oracle Utilities Operational Solutions Brad Williams, VP Industry Strategy, Oracle Utilities Wednesday, Sept. 21 4:45 PM 5:30 PM Oracle Utilities Customer & Meter Solutions Mike Ballard, Sr. Director Industry Strategy, Oracle Utilities Copyright 2016, Oracle and/or its affiliates. All rights reserved. 23

24 Innovation Sessions Tuesday, Sept :15 PM 1:00 PM Wednesday, Sept :30 AM 12:15 PM Wednesday, Sept :30 AM 12:15 PM Wednesday, Sept. 21 2:00 PM 2:45 PM Wednesday, Sept. 21 2:00 PM 2:45 PM ORACLE VISION: Oracle Utilities and Opower: Leading Customer Experience meets leading Customer Engagement ORACLE VISION: Utilities and the Cloud: The Time is Now CASE STUDY: CLK Energy Utilities Transformation Program ORACLE VISION: Lead with Digital Customer Experiences in Utilities ORACLE VISION: Disruption for Distribution Companies Mike Ballard, Senior Director Industry Strategy, Oracle Utilities Neel Gulhar, Senior Director Product Marketing, Oracle Utilities Creighton Oyler, VP of Strategic Growth Markets, Oracle Utilities Yehiel Schindelhaim, VP Consulting Sales and Manager Services, Oracle Utilities Serhan OZhan, Program Director, CLK Enerji Mike Ballard, Senior Director Industry Strategy, Oracle Utilities Eric Thierry-Martin, Director Utilities Product Strategy, Oracle Utilities Martin Dunlea, Senior Director Industry Strategy, Oracle Utilities Copyright 2016, Oracle and/or its affiliates. All rights reserved. 24

25 Questions? Dan Byrnes: Dan Yates: Copyright 2016, Oracle and/or its affiliates. All rights reserved. 25

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