Technology Service Center Replacing Ancient Monitors

Transcription

1 Replacing Ancient Monitors Julia Gibson and Chris Preston of the Technology Service Center spent part of their day Tuesday, December 13 th replacing a dozen monitors in the Kahla Middle School Library. It was brought to Julia s attention that these old monitors were still being used, and she jumped right in with Chris assistance to replace all twelve. Thank you Julia and Chris for being so quick to help! Julia Gibson Chris Preston Posted by: Doug Baker Service Center Supervisor December 16, 2016

2 Removing Replaced Computers Emery Elementary recently received their first batch of new teacher and student devices (hip-hip, HOORAY!). On Thursday, December 15 th, Robert Hernandez of the Technology Service Center assisted in collecting all of the old teacher computers because he knew they were anxious to be rid of the Smithsonian s next great ancient history exhibit. He was able to collect the computers, monitors, and accessories all in one location and coordinate their pick-up from the campus all in a matter of hours. Great job, Robert! Robert Hernandez Posted by: Doug Baker Service Center Supervisor December 16, 2016

3 Setting up Kindles Art Ramirez of the Technology Service Center spent numerous days updating 60 donated Kindle Fires for Birkes Elementary. He was able to balance his normal workload while still steadily making progress through all 60 Kindle updates. Now that they have all been updated, the Kindles have gained access to the district s wireless network, which means the teachers and students may now use the web and apps for instruction in their classrooms. Great job, Art! Thank you for your daily persistence in updating each and every one of the Kindles! Art Ramirez Posted by: Doug Baker Service Center Supervisor December 16, 2016

4 Helps Customer With Assistance From DII On Tuesday, December 12th, Steven Rodriguez worked with Josh Zhang from the Device Imaging & Integration (DII) team to utilize his new rights obtained with Lan Desk Level 2 Certification. The customer had a profile issue stemming from a firewall problem that prevents the user from connecting remotely on a computer connected to CfisdCP to another machine that is also connected on CfisdCP. Steven Rodriguez and Josh Zhang were able to chat using Skype for Business to relay this information quickly allowing Steven Rodriguez to connect to a roaming Diagnostician laptop and fix the customer s profile issues. One Team One Mission! Posted by: Frank Adian Service Center Manager December 13, 2016

5 Receive Network Printers On Thursday of December 9 th, Sonya Spller and Martin Donald received 200 HP 605 replacement printers that is part of the 2014 Bond. They bartaged each printer and enter them into a spreadsheet that will be enter into TipWeb. These printers will be the replacements for 12 elementary schools in Zone 2. Martin pull and stack each printer onto a pallet to be delivered to the schools by Mike Grimes. Great teamwork! Posted by: Frank Adian Service Center Manager December 13, 2016

6 Receives New Point Of Sales Machines On Tuesday, December 13 th, the Technology Service Center received some of the new Point of Sale (POS) machines. Here we show Brandon Splawn setting up one of the new POS machines for be delivered to Robison Elementary to replace one of the POS machines that is currently down. Currently the new Lenovo POS machines will be replacing the older Elo Touch Systems machines and any of the Hatch machines as they go out. This is only when we do not have any Elo machines to use as some of the Elo machines are still under warranty. Hooray New Equipment! Posted by: Frank Adian Service Center Manager December 13, 2016

7 Serving Student Services On Tuesday, December 13th, Steven Rodriguez picked up a fax machine from Student Services at ISC West. The Fax machine had an error where it would constantly say waiting. MCA came out and verified that the fax lines were working correctly and the issue had to be with the fax machine. Steven Rodriguez spoke with Lexmark who suggested updating the firmware as it seemed there was a fax job stuck in memory. When the firmware failed to update Lexmark was sure the fax machine would need to be replaced. Steven took the fax machine apart and removed the fax modem. Upon restarting the machine he was then able to update the firmware and even print out the 30 pages of faxes that were stuck in memory. Student services was very grateful to have their fax machine back and running. Great Determination! Posted by: Frank Adian Service Center Manager December 14, 2016

8 Reflections Acquisition, Assets, and Sustainability Posted by: Jay Johnson Director, Acquisition, Assets, and Sustainability December 16, 2016