Managing the Journey Through the Clouds

Transcription

1 Managing the Journey Through the Clouds Andy Waterhouse Pre-Sales Director (EMEA) EMC Ionix Copyright 2010 EMC Corporation. All rights reserved. 1

2 2 Agenda IT Service Objectives The Cloud Wave What are the Steps Along the Journey? Why Does Management Matter? What New Challenges Do We Face? How Do We Meet These Challenges Summary

3 3 IT Service Objectives Lower costs, improve service quality, increase agility Operations: end-to-end service delivery Quickly link infrastructure events to IT application services Eliminate finger pointing and focus on service restoration Find problems before they impact service Deliver metrics that prove the value and performance of operations Infrastructure: storage, network, server, virtualization management Assure consistent infrastructure service availability & compliance Optimize resource utilization (people and infrastructure) Improve customer experience (application owner & end user) Assure the right architecture and processes to scale and grow efficiently Source: EMC IT Management Survey

4 4 Traditional Approach to Infrastructure your applications Well understood operating model Good end-to-end visibility Easy accounting But Inflexible resource allocation Slow and error-prone provisioning Unable to meet changing expectations your infrastructure

5 5 Customer Expectations Drive New Management Requirements 2 Weeks 10 Minutes Project Utility Isolated Shared Static Dynamic

6 6 Choice To Virtualization From Verticalization Server Storage CPU Pool Virtual Infrastructure Storage Pool

7 7 Waves of Information Technology Mainframe Mini PC/ Microprocessor Distributed Cloud Computing

8 8 Next Generation Approach to Infrastructure your applications Unify virtual resources your infrastructure VM VM VM Virtualize Manage as a Service

9 9 The Journey to The Private Cloud Percent Virtualized IT PRODUCTION BUSINESS PRODUCTION 85% IT-AS-A-SERVICE 95% 50% 30% Platinum Gold 15% Lower costs Improve quality of service Improve agility

10 10 Why Do Phase 1 To Lower Cost Percent Virtualized IT PRODUCTION 15% 30% Lower costs IT Applications are the priority Virtualize Test and Development and IT-owned assets to create shared resource pools Create an infrastructure that is: Simple streamline the entire infrastructure to enhance the speed of virtualization. Efficient extend the CAPEX savings to all parts of the infrastructure. Integrated with VMware leverage and extend the benefits throughout the infrastructure. Result: Lower IT Costs

11 11 Why Do Phase 2 To Improve Quality of Service BUSINESS PRODUCTION 85% Business Applications are the priority Expand virtualization to business app, databases, and desktops to standardized the way services are delivered 50% Improve quality of service Create an infrastructure that is: Scalable capacity, performance, and infrastructure Available continuous operations at the right location Protected from loss of information, retrieval delays, and excessive cost Secure information, infrastructure and access Result: Improved Quality of Service Lower IT Costs

12 12 Why Do Phase 3 Improve IT Agility IT-AS-A-SERVICE 95% Serving the business is the priority Enable policy-driven provisioning, management, and delivery of services Platinum Gold Improve agility Create an infrastructure that is : Unrestricted by physical architecture and design Automated an automated way to implement policy Aligned to costs for IT services delivered User controlled for the services they need Result: Improved Agility Improved Quality of Service Lower IT Costs

13 13 Management Matters Existing environments have poor utilization and are not well understood Average utilization is 6% 30% of servers are unused McKinsey & The Uptime Institute $8 of $10 Enterprises Spend on IT is "Dead Money" 80% of IT costs is keeping the lights on Virtualization and web-based applications break old management models Server and OS virtualization is growing at about 20% per year, while desktop and application virtualization is growing at 28% and 24% respectively. Need to manage virtual and physical relationships between application services What changed & who changed it? 78% of outages caused by self-inflicted misconfigurations due to changes Change management accounts for >60% of data center costs Are we compliant? Only 1 in 10 companies can effectively measure compliance Gartner EMA Forrester

14 14 Management Needs Across the Stack your applications Vblock Management ITIL Processes & CMBD Server Compliance & App Stack Deployment Application Discovery virtualization Application Services Infrastructure Services Availability Security Scalability vcompute vnetwork vstorage ESX & VM Management Cross Domain Visibility & Mapping unified infrastructure Compute Network Storage Vblocks Fault management Configuration, Change, Compliance Storage Element Management UCS Element Management

15 15 EMC Ionix Unified Infrastructure Manager Single Point of Management for Vblocks Manages across multiple Vblock infrastructures Ensures compliance with Vblock configuration guidelines and enforcement of change management discipline Provisions and configures Network access Storage connectivity and capacity Compute blade profiles Eliminates need for multiple server, network & storage configuration tools Simplified, Unified, Scalable Vblock Management

16 16 UIM Infrastructure Service Catalog How do I currently manage various service requests? Service Components LAN / SAN Storage OS Dedicated LAN Large Storage ESX Clustered Server Shared LAN Medium Storage Dedicated Red-Hat Timeconsuming and errorprone Gold Offering Capacity Issues Silver Offering Customizable Re-usable and Reliable UCS Medium Server Shared LAN How can I deliver services with cloud-like agility? Small Storage Dedicated Windows Small Server Performance Bronze Offering bottle-necks Quick and Easy

17 17 UIM Infrastructure Service Catalog Standard Catalog Profile Components Service Offering LAN / SAN Storage OS Compute A profile for the service is defined as quantity and service grade Compute Profile Number of compute blades Type of blade Storage Profile Size of boot partition Size and number of data stores Service grades for storage Network Profile VLAN ID QOS PIN Group

18 18 Automation of Service Profiles UIM 2.0 Type 1 Vblock Gold Offering Dedicated LAN Large Storage ESX Large Server Orchestration Device Services Fast! Efficient! Correct!

19 19 Automating Service Availability Monitoring 4 Codebook 6 Root Cause Advice Business Impact Analytics 1 ECIM Library Service Subscriber Hosted Application Switch Server Router Service Offering Virtual Storage 3 ECIM Repository Awareness 2 Discovery 5 Polling/Pinging

20 20 Configuration, Change & Compliance Automation Shift burden of managing complexity from people to systems & software Services- Based Discover Configure Monitor Remediate Configuration Compliance Automation System Data HW, SW, OD Active Direcotry Application settings Deep Data Collection Network Compute Vblock* Compare Regulatory Security Industry Best Practice Compliance Policies Ionix IT Ops Service Mgmt GRC Systems Compliance & Fix Reports Detect Violations & Exceptions Automated Remediation, Patch, Provisioning Security Management Systems

21 Customer Case Study Healthcare Industry We ve been able to deliver more reliable IT services to the clinical and administrative staff, which enables them to deliver better patient care and services. - Scott McCarty, Supervisor, Server Team Without Ionix Lack of visibility across infrastructure Disparate un-integrated operations monitoring tools Limited resources to train on a new tool Difficult to ensure flow of critical information to hospital staff With Ionix Downtime incidents reduced by 20% 40% reduction in monitoring costs by automating operations management tasks Lowered costs by eliminating other monitoring solutions (HP OpenView and Micromuse Netcool) Reassigned 1 ½ full-time equivalents to other tasks Automated collection of service alerts & events Root Cause Analytics across physical and virtual servers and Tier I applications Monitoring across storage infrastructure (Symm V-Max, DMX-3, CLARiiON, Centera and Celerra systems) Copyright 2010 EMC Corporation. All rights reserved. 21

22 22 With Ionix Shift the burden of managing complexity from people to systems and software Continuous Compliance

23 23 Q & A

24 24 THANK YOU