Device-as-a-Service Model: Key to Workplace Transformation in the High Tech Industry

Transcription

1 Device-as-a-Service Model: Key to Workplace Trasformatio i the High Tech Idustry Abstract The emergece of radically ew workig styles ad the eed to provide exceptioal workplace experieces are compellig orgaizatios i the high tech idustry to adopt trasformative workplace solutios that cater to today's diverse workforce. Trasformig ito a mobile ad collaborative workplace ivolves haressig the latest techological iovatios ad digital solutios. Amog the treds defiig the office of the future is Device-as-a-Service (DaaS). DaaS refers to pieces of hardware that are delivered ad maaged through their lifecycle for a mothly subscriptio fee. This relieves a orgaizatio of the effort ivolved i dayto-day hardware support, ad allows greater flexibility i maagig the workforce ad associated resources. This paper explores the future of DaaS i the High Tech idustry. We preset a roadmap for origial equipmet maufacturers (OEMs), alog with high tech orgaizatios as well as service ad platform providers to collaboratively provisio itelliget ad comprehesive DaaS offerigs. Through eriched ad value-added services that provide aalytical isights ito device usage, DaaS ca be a potetial game chager for high tech players, eablig them to have greater cotrol over their assets as well as costs.

2 The Days of Corporate Device Owership are Numbered Over the last few years, OEMs have begu offerig their devices i a as-a-service model. The drivig force behid this tred? The eed to couter the costat cost pressures that force IT departmets to optimize their device usage, reducig their ability to deploy ad support the latest digital workplace solutios with agility. May IT departmets also lack the expertise to assess the latest workplace solutios for availability, scalability, security, ad other orgaizatio specific compliaces. DaaS combies offerigs such as PC-as-a-Service (PCaaS), Network Device-as-a-Service (NDaaS) ad so o - uder oe umbrella. It promises to lower costs ad ehace cost predictability, while eablig value-added services such as IoT to drive predictive aalytical isights ad pave the way for ehaced user experiece. A 2016 IDC survey1 idicates that over 43% of the early adopters of PC-as-a-Service are expected to fully trasitio to the DaaS model withi the ext three years. However, Device-as-a-Service must ot be cofused with Desktop-as-a-Service, which also goes by the same acroym. Desktop-as-a-Service provides a cloud based Virtual Desktop Ifrastructure (VDI) that is accessible from a wide rage of devices such as tablets, thi cliets, ad smartphoes. Desktopas-a-Service is a secure optio for orgaizatios that promote mobile workplace solutios like BYOD. A robust ad stable VDI eviromet will evetually icrease the demad for Device-asa-Service, especially for thi cliets. Why Switch to DaaS: Five Compellig Reasos How broke is the curret device procuremet model? Why fix it? Is DaaS the right aswer? These are importat questios facig orgaizatios that are cotemplatig switchig to DaaS. A majority of employees perceive their orgaizatios to be slow i recyclig outdated devices ad adoptig ew workplace 2 solutios. The amout of effort associated with traditioal device procuremet is also oe of the major drivers of the DaaS tred. Iovatios i the high tech idustry aroud IoT aalytics ad service-cetric supply chais eable DaaS offerigs that address the traditioal challeges of procuremet, deploymet,

3 ad maagemet of ed user devices. Alog with improved user satisfactio, DaaS also effectively ehaces a orgaizatio s security ad compliace maagemet. The followig beefits make a compellig case for DaaS adoptio. Improved cost stability: Accurate visibility ito curret ad future hardware costs that is accouted for as OPEX, istead of CAPEX, eables better cotrol over fiaces. The ehaced predictability i expediture gives a orgaizatio the flexibility required to redeploy resources towards busiess priorities. Simplified device ad data maagemet: Orgaizatios are able to outsource ed-to-ed maagemet of devices to the vedor, icludig critical aspects such as keepig the hardware curret ad hadlig the ed-of-device lifecycle tasks such as data migratio, clea-up, ad safe disposal. Seamless upsizig ad dowsizig: The mothly subscriptio model eables decommissioig ad provisioig of assets at the click of a butto without the hassles associated with procuremet, cofiguratio, ad deploymet of devices. Icreased IT badwidth for strategic tasks: DaaS uburdes IT teams of time cosumig asset maagemet tasks, eablig them to redirect their focus towards core operatios such as cotiuity plaig, risk maagemet, ad iteral services. Ehaced eco-friedliess: Maagig hardware for multiple customers at global scale equips DaaS vedors with the ability to strictly adhere to eviromet friedly best practices at a lower cost, thaks to ecoomies of scale. Based o customer demad, DaaS also opes up aveues for reuse of refurbished devices withi the orgaizatio as well as for philathropic iitiatives.

4 Maximizig Value from DaaS: Use cases for the High Tech Idustry Steady icrease i spedig o outsourced hardware is a upcomig tred for the IT fuctio ad this is where DaaS will be vyig for a major share. As DaaS adoptio icreases, high tech idustry segmets such as computer platforms, techology, electroics, ad professioal service providers have a huge opportuity to develop value added offerigs. Curretly, may of the value-added services are idepedetly classified as-aservice. Cosolidatig them will eable access to a larger data set, ehacig the quality of aalytics ad isights that ca be derived. Here is a brief overview of the kids of value-added services high tech compaies ca create: Proactive device maiteace: Regular moitorig ad collectio of data from devices ca help busiesses proactively maitai device health by idetifyig ad resolvig issues, such as a failig battery - before device dowtime impacts busiess cotiuity. Moitorig hardware performace also helps esure proactive device upgrades, i tur, deliverig a better user experiece. For istace, upgradig the RAM o a device for faster processig speed. Aalytics-drive device optimizatio: A cosolidated dashboard ca provide valuable aalytical isights o the etire device ivetory ad their health, device usage statistics ad more, helpig orgaizatios quickly idetify idle assets ad optimize device deploymet. Cetralized cotrol coupled with aalytics ca help drive ulimited possibilities for superior decisio makig. Proactive moitorig for security vulerabilities: The alarmig growth i cyber-attacks puts the ous o compaies to become more imble i hadlig their IT ifrastructure ad data. DaaS vedors ca provide cotiuous moitorig of security parameters eablig deploymet of updates ad cotrols before ay harm is caused. Computer platform ad service providers with experiece i Maaged Security Services (MSS) are well poised to itegrate their Security-asa-Service solutios ivolvig deploymet ad maagemet of itrusio detectio systems ad firewalls with DaaS.

5 Uified maagemet of devices: A DaaS vedor ca also eable a sigle portal to maage all devices deployed i a orgaizatio, icludig existig devices at a customer locatio. Adoptio of a stadards-based ope architecture is key to such seamless coectivity. O-site services: SLA boud o-premise support structure will greatly ifluece the adoptio of DaaS. DaaS vedors supportig multiple customers brig to the table skilled ad efficiet locatio-based 24/7 support, makig it a wiig propositio. Backup-as-a-Service: A secure backup solutio alog with disaster recovery capabilities will be oe of the most sought after maaged services goig forward. Idetified devices withi the orgaizatio ca leverage the solutio to eable quick restoratio ad provisioig of a ew device while adherig to pre-defied SLAs. Device warraty, isurace, ad liceses: A customized isurace package for devices that guards agaist accidetal theft or damage ca greatly reduce hassles for the customer. DaaS offers ed-to-ed visibility ito the device lifecycle coupled with the kowledge of refresh cycles, makig warraty maagemet ad licese reewals a breeze. Regulatory compliace: Security ad itegrity of data is largely drive by regulatory bodies ad idustry stadards i certai segmets such as pharmaceutical, bakig, ad fiacial services. Customized ad compliat solutios for data ecryptio, access cotrol, ad key maagemet are some of the offerigs provided by DaaS vedors to address the striget requiremets. Creatig Competitive Advatage: Shiftig the Focus from Device Maagemet to Value Creatio Today, the focus of high tech compaies is o deliverig true digital workplace experieces ad trasformatios through high levels of automatio. However, the focus will soo shift to ehacig their digital workplace's delivery capabilities ad busiess productivity through DaaS. With time, the device itself will matter less while the aalytical ad iovative quality of value-added services will become the major source of differetiatio ad competitive advatage i the idustry.

6 Refereces [1] IDC, How Quickly Will PC-as-a-Service Adopters Shift to the New PC Procuremet Model? (April 2017), accessed November 9, 2017, [2] IDC, Trasformig Device Lifecycle Maagemet with Device as a Service (March 2017), accessed November 22, 2017,

7 About The Authors Atul Kapur Atul Kapur is a Techology Evagelist with TCS' High Tech busiess uit. A seasoed busiess leader with over 22 years of extesive iteratioal experiece, he is TCS' Cliet Parter for a leadig techology compay. Kapur has played several key roles durig his teure at TCS icludig maagig coutry operatios, strategic plaig, global relatioship maagemet, alliace maagemet, ad IT strategy cosultig. He curretly leads strategic relatioships for the HiTech uit operatig out of the Silico Valley, US. He holds a Bachelor's Degree i Egieerig from the Pujab Egieerig College, Chadigarh, Idia, ad a Master's Degree i Busiess Admiistratio from the Istitute of Maagemet Scieces ad Research, Idia. Cotact Visit the HiTech page o hitech.marketig@tcs.com Cheta R Subscribe to TCS White Papers TCS.com RSS: Feedburer: About Tata Cosultacy Services Ltd (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled, ifrastructure, egieerig ad assurace services. This is delivered through its uique Global Network Delivery ModelTM, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2017 Tata Cosultacy Services Limited TCS Desig Services I M I 12 I 17 Cheta R is a Techical Architect with TCS High Tech busiess uit. With close to 15 years of experiece, he is resposible for implemetig solutios across a broad spectrum of domais ad techologies for TCS high tech cliets across the globe. He is passioate about emergig techological treds ad explorig their real world applicatios. He holds a Bachelor's Degree i Egieerig from the Sri Jayachamarajedra College of Egieerig, Mysore, Idia.