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1 Ao Risk Solutios Global Risk Cosultig Your support coectio Cosultig ad outsourced support for isurace ad reisurace compaies

2 Cosultig ad outsourced support for isurace ad reisurace compaies Providig flexibility across key isurace/reisurace fuctios With a global staff of more tha 500 professioals i Europe ad the Uited States, Ao provides specialist cosultig ad outsourced services to isurace ad reisurace compaies. Our meu approach eables cliets to quickly adapt to a chagig busiess ad regulatory eviromet. E ficie cy Expertise Isurace ad reisurace admiistratio Ed to ed fiace ad accoutig fuctios Compliace ad corporate goverace Solvecy II implemetatio Busiess cotiuity plaig Actuarial ad aalytics Ru-off ad fiality solutios Reisurace recoverable idetificatio ad recovery E xp erie ce Cotiuity S u p p or t Exteral Iteral Pricig, quotig Capital allocatio Reisurace Uderwritig Claims Fiace Corporate Premium billigs Certificate issuace Cotract maiteace Uderwritig system implemetatio Oversight Settlemet strategy Reisurace recovery Ru-off maagemet File audit Admiistratio Process optimisatio CFO fuctio Ivestmet maagemet Ratig agecies Maagemet ad statutory reportig Actuarial Treasury admiistratio Trasactio processig Maagemet oversight Legal Shareholder relatios Regulatory filigs Corporate goverace HR admiistratio Busiess cotiuity plaig Shareholder retur Ao Risk Solutios Global Risk Cosultig

3 Service Offerig Providig flexibility across key isurace/reisurace fuctios Outsourcig Ao provides outsourced support across ay fuctio of isurace ad reisurace maagemet. Busiess Cotiuity Plaig Documetatio of busiess cotiuity plaig Provisio of support to assist busiess Reisurace Operatios Cosultig Ao delivers outwards ad iwards reisurace operatios cosultig services to help cliets improve the efciecy ad Solvecy II Cosultig Ao is assistig more tha 250 isurace ad reisurace compaies across Europe with their trasitio to the Solvecy II regime. Our meu approach eables cliets to quickly adapt to a chagig busiess ad regulatory eviromet. Our services iclude: cotiuity resourcig effectiveess of their reisurace operatios. Our expertise spas all three pillars ad our Full fiace fuctio support across Services iclude: practical experiece all fiace ad accoutig activities Geeral ledger maiteace ad support Reisurace techical accoutig Claims admiistratio processig ad recordig support Risk maagemet support Compliace outsourcig Ofce space through fully serviced ofces Actuarial ad Aalytics Our Actuarial team is oe of the leadig actuarial ad aalytics practices i the world. Actuarial ad Aalytics solutios iclude: Actuarial reservig studies Statemets of Actuarial Opiio Isurace programme desig, loss forecastig ad pricig Capital modellig for isurace ad reisurace compaies usig Ao Befield s award-wiig ReMetrica software Compliace ad Corporate Goverace Support Our compliace support services iclude: Provisio of full compliace support services to the appoited Compliace Ofcer Peer review, feedback ad developmet of compliace moitorig programmes; procedures, policies ad cotrols Provisio of updates o the latest legislative ad regulatory developmets Developmet ad provisio of compliace traiig programmes for employees, ofcers ad directors Reisurace Recoverable Asset Idetificatio ad Recovery Ao has heavily ivested i techology to idetify missed ad uder-ceded reisurace assets for cliets, ad providig: Urealized assets to cliets Audit of reisurace operatio s ability to idetify ad collect reisurace Provided to cliets o a cotiget basis Reisurace operatio bechmarkig to idustry best practices Reisurace operatioal review ad improvemet pla developmet ad executio Reisurace system implemetatio Accoutig recocilitatio Operatios audits Ru-off ad Fiality Solutios Ao has developed a dedicated ru-off ad fiality team which brigs together risk fiacig kow-how with iteral ad exteral experts ad isurace capacity, dedicated to helpig cliets structure deals that extract value, cotai loss exposure ad save cost. Our ru-off ad fiality solutios iclude: Aalysis of ru-off optios Accelerated claims closure Etity or loss portfolio disposal Disposal support, closure plas, ru-off maagemet ad trasitio support Commutatio strategy developmet, egotiatio ad fialisatio services allows us to support you i implemetig fit-for-purpose ad proportioal Solvecy II solutios icludig: Developmet of stadard model ad processes Iteral model developmet Pillar II implemetatio, developmet of system of goverace processes, developmet of risk maagemet system ad ORSA Fulfillig Pillar III reportig requiremets Start-up / Icubator Services Ao has assisted umerous isurace ad reisurace compaies successfully lauch, from the developmet of a iitial busiess pla to the establishmet of operatioal processes. These services ca iclude: Busiess pla review Licese applicatio support Compay operatios set-up Ratig agecy liaiso ad osite visit Ofce space ad meetig facilities HR support icludig recruitmet ad work permit applicatios Trasitioal outsourced support ad staff traiig Exteral Iteral Pricig, quotig Capital allocatio Reisurace Uderwritig Claims Fiace Corporate Premium billigs Certificate issuace Cotract maiteace Uderwritig system implemetatio Oversight Settlemet strategy Reisurace recovery Ru-off maagemet File audit Admiistratio Process optimisatio CFO fuctio Ivestmet maagemet Ratig agecies Maagemet ad statutory reportig Actuarial Treasury admiistratio Trasactio processig Maagemet oversight Legal Shareholder relatios Regulatory filigs Corporate goverace HR admiistratio Busiess cotiuity plaig Shareholder retur Ao Risk Solutios Global Risk Cosultig

4 Case Studies Systems ad Geeral Ledger Outsourcig detailed uderwritig ad geeral ledger maiteace A reisurace subsidiary of a global isurace group appoited Ao to develop, service ad maage a bespoke uderwritig ad geeral ledger system to adequately capture large volume policies with sigificat policy details. Utilisig Ao RiskCosole, Ao developed a bespoke policy, premium ad claims maagemet tool for the recordig of all techical data of the reisurer for maagemet, fiacial ad regulatory reportig purposes. The beefits are cosiderable, icludig freeig up compay maagemet, providig the flexibility to meet deadlies ad ad-hoc requiremets that are a feature of busiess today. De-Riskig, Busiess Cotiuity ad Resource Support Outsourcig, de-riskig ad close out support A isurace ad reisurace subsidiary of a global fiacial services group appoited Ao to assist with the de-riskig ad log-term ru-off ad close out of their busiess. Ao prepared a outsourced service cotigecy pla, which ivolved the provisio of a detailed trasitio pla capable of beig executed at various agreed time itervals. Iitial trigger evets were idetified ad agreed with detailed trasitio plas draw up for data, systems, regulatory items, resource assessmet, fiace, isurace, staff ad stakeholders. Resource support was provided o a flexible basis durig this trasitio to match the chagig eeds of the busiess durig the de-riskig process. Compliace ad Solvecy II Outsourcig compliace support ad Solvecy II implemetatio plaig A isurace subsidiary of a eergy group appoited Ao to assist with their o-goig risk ad compliace requiremets, icludig Solvecy II preparatios. From the provisio of actuarial expertise to assist the compay i determiig its Solvecy II capital requiremets, through to developmet of risk, goverace ad reportig systems ad processes, Ao provided a rage of cosultig services across the three Pillars of Solvecy II, supportig the compay i its o-goig preparatios i a cost-effective ad practical maer. Ao Risk Solutios Global Risk Cosultig

5 Case Studies Reisurace Asset Idetificatio A large, iteratioally kow US P&C isurace compay egaged Ao to perform a ReFider aalysis o ope ad closed claims goig back te years. The compay suspected that system ad process gaps had led to missed or uder-ceded reisurace recoverables. With cliet IT support, Ao gathered outward/ceded premium ad claim trasactios ad correspodig reisurace cotract terms ad coditios. Data for more tha oe millio direct claims was modelled i sub sets usig Ao s proprietary techology. The predictive aalytics of the modellig platform idetified claims that required persoal aalysis by the Ao team to determie the likelihood of a missed recoverable. Workig collaboratively with the cliet, through dedicated Ao ad cliet project maagers, claims were submitted for cliet validatio. Compay feedback eabled Ao to refie the reiterative modellig process. This egagemet resulted i the idetificatio of $20.8M of missed recoveries ad led the compay to idetify process, cotrol ad traiig gaps. System Implemetatio Ao completed a cosultig egagemet with a isurace compay to fully implemet ad improve the capabilities of its reisurace processig system. We teamed with the compay s staff to compile a listig of 135 specialty programmes writte ad fully documeted all reisurace cotractual arragemets; aalysed, etered ad verified, over 1000 reisurace cotracts/experiece periods i the reisurace system; aalysed ad applied $183M i gross uapplied cash balaces; recociled over $1B i reisurace premiums ad $353M i ceded paid losses to various reisurace cotracts. Ao s project leadership allowed the compay to better maage the affected busiess through reduced maual process; improved moitorig ad collectio of accouts; icreased admiistrative cotrol over reisurace processig; improved access to ad accuracy of reportig data; ad reduced admiistrative overhead. Operatioal Review A large, regioal US isurer was lookig to gai a better uderstadig of its reisurace operatig practices to idetify whether it had created the most efciet ad effective eviromet for admiisterig ad processig reisurace with its curret resources ad system. I additio, the isurer wated to proactively develop a formal, documeted ad sustaiable process to evaluate the effectiveess of their iteral cotrols over fiacial reportig. Ao performed a operatioal review to examie how the compay s practices compared with its idustry peers. Our operatioal review was geared towards reviewig those processes that had the greatest potetial to impact the cliet s fiacial reportig ad results. The beefits icluded icreased cofidece i their reisurace fiacial results; idetificatio ad verificatio of the adequacy of the cotrols i place relatig to their reisurace operatios; a formal documeted, sustaiable process to moitor its iteral cotrols; assessmet of the effectiveess of both cotrol ad workflow desig; idetificatio of deficiecies alog with recommedatios; impartial evaluatio of impact of proposed process improvemets, alog with a pla for implemetatio. Ao Risk Solutios Global Risk Cosultig

6 About Ao Ao plc (NYSE:AON) is the leadig global provider of risk maagemet, isurace ad reisurace brokerage, ad huma resources solutios ad outsourcig services. Through its more tha 66,000 colleagues worldwide, Ao uites to empower results for cliets i over 120 coutries via iovative ad effective risk ad people solutios ad through idustry-leadig global resources ad techical expertise. Ao has bee amed repeatedly as the world s best broker, best isurace itermediary, reisurace itermediary, captives maager ad best employee beefi ts cosultig fi rm by multiple idustry sources. Visit for more iformatio o Ao ad to lear about Ao s global partership ad shirt sposorship with Machester Uited. Cotact Iformatio To receive additioal iformatio please cotact: Bermuda Robert Johso Maagig Director robert.johso1@ao.com Gibraltar Dermot Fierty Maagig Director dermot.a.fierty@ao.com Irelad Alastair Nicoll Maagig Director alastair.icoll@ao.ie Lodo Joh Eglish Regioal Maagig Director, EMEA joh.eglish@ao.co.uk +44 (0) Darre Rowswell Seior Fiace Maager darre.rowswell@ipoit.com +44 (0) Luxembourg Lambert Schroeder Maagig Director lambert.schroeder@ao.lu Swede Marti Persso Maagig Director marti.persso@ao.se Switzerlad/Liechtestei Deis Kallaert Executive Director deis.kallaert@ao.li Uited States Nacy Gray Regioal Maagig Director, Americas acy.gray@ao.com Pat Va Wert Parter Operatios Practice patrick.vawert@ipoit.com Ao UK Limited is authorised ad regulated by the Fiacial Coduct Authority. Registered Offi ce: 8 Devoshire Square, Lodo, EC2M 4PL Registered i Lodo No VAT Registratio No Copyright 2014 by Ao UK Limited. All rights reserved. FP 7882