IMPLEMENTATION OF INTELLIGENT OPERATION CENTERS IN VIETNAM

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1 IMPLEMENTATION OF INTELLIGENT OPERATION CENTERS IN VIETNAM International Smart City Conference Sam Son 4-5/7/2018 Sam Son, 7/2018 Le Quoc Huu Chief ICT Architect for Smart City TỔNG CÔNG TY VIỄN THÔNG VIETTEL

2 Content 1. Intelligent Operation Center Concept 2. Demand for Intelligent Operation Centers 3. Intelligent Operation Center implementations in the World 4. Intelligent Operation Center in ICT Architecture for Smart & Sustainable Cities 5. R&D and Implementations of Intelligent Operation Center by Viettel 6. Potential application of Intelligent Operation Centers

3 1. Intelligent Operation Center Concept City Intelligent Operations Center (IOC): A place where supervisors & coordinators for domains directly related to urban acivities like Traffics, Public safety, Emergencies to work toghether in a cooperative manner, using advanced ICT technologies to effectively perform basic functions of IOC: 1. Real time monitoring of urban activities directly related to social life via surveillance camera & IoT sensors networks, giving timely alerts about potential incidents. 2. Connecting, data sharing and coordinating with domain specific monitoring & control centers. 3. Receiving emergency requests, coordinating emergency response activities (traffic & public safety incidents, fire fighting, ambulance services, disaster prevention, search and rescue activities). 4. Ensure security for important, large scale events.

4 IOC Extended functions: IOC Concept (2) 1. Data Integration from domain specific IT systems to form Social-Economic Data Warehouse for City KPIs visualization and Analytics, Predictions & Decision making. 2. Information Security and Safety Center. 3. Open Data: Provide open data sets for use to citizens, businesses & reseach institutes. 4. Online interface with citizens: Integrated Call Center to support Public services. Reception the citizens reflects & opinions. Citizen Portal & Mobile Application for citizens. 5. Management of press & media information, Press and Television Center.

5 2. Demand for Intelligent Operation Centers Cities/Provinces need to implement IOC for: Monitoring, detecting & timely coordinating to solve social safety incidents: Traffic Jams TRAFFIC: Traffic Accidents Traffic Violations PUBLIC SAFETY: Stealing, Scrimmage, robbery Outbreak Disaster prevention, search & rescue EMERGENCIES: CYBER SECURITY

Demand (2) Information demand for City managers: City s KPIs visualization on Dashboard. Socail-Economic Analytics, Predictions & Decision making. Management of press & media information.

6 Demand (2) Information demand for City managers: City s KPIs visualization on Dashboard. Socail-Economic Analytics, Predictions & Decision making. Management of press & media information. Information demand for Citizens: Providing usefull information to citizens via Citizen Portal and Mobile Application for citizens. Reception of citizens reflects & opinions about traffic, public safety, environment, public services, Call Center to support Public services. Providing Open data to citizens, businesses & reseach institutes via Open Data Portal.

3. Intelligent Operation Center implementations in the

smart cities has become a trend in the world: 1.

2. Center of Operations Rio de Janeiro (Brazil, 12/2010)

7 3. Intelligent Operation Center implementations in the World Since 2010 to now, the implementation of IOC for smart cities has become a trend in the world: 1. U-Integrated Center of Anyang city (South Korea, 3/2009) 2. Center of Operations Rio de Janeiro (Brazil, 12/2010) 3. Davao City Public Safety Command Center (Phillippines, 6/2013)

8 Intelligent Operation Center implementations in the World (2) 4. Glasgow Operations Centre (Scotland, 2/2014) 5. Integrated IOC of Incheon IFEZ (South Korea, 2014)

9 Intelligent Operation Center implementations in the World (3) 6. Makassar Smart City Operations Centre (Indonesia, 2/2016) 7. IoT-based IOC of Inneonusa Venture, Malaysia, 7/2016) 8. Bristol s Smart City Operations Centre (UK, 10/2017)

10 4. Intelligent Operation Center in ICT Architecture for Smart & Sustainable Cities Viettel s Model of ICT Architecture for Smart & Sustainable Cities

5. R&D and Implementations of Intelligent Operation Center by Viettel

Phu Tho (12/2017) Command Center for Image and Security for District No.

designing the IOC for Ha Noi City in the form of IT services leasing and

11 5. R&D and Implementations of Intelligent Operation Center by Viettel Viettel has implemented IOC Pilots for some provinces: Viet Tri city IOC- Phu Tho (12/2017) Command Center for Image and Security for District No. 12- HCM City (5/2017) Thua Thien Hue IOC (3/2018) Viettel is studying & designing the IOC for Ha Noi City in the form of IT services leasing and is providing consultancy service for some other cities/provinces for IOC projects.

12 Intelligent Operation Center Architecture Functional Sub systems: 1. Traffic Monitoring & Control. 2. Public Safety Monitoring. 3. Emergency Center. 4. Monitoring & coordination for Disaster prevention, search & rescue. 5. Public Service Monitoring: Online Administrative Public Services, Education, Healthcare, Environment, Mass Transit, Electricity, Water, Urban lighting services. Platform Technical Infrastructure: IOC Platform: a core of the Smart City Platform. 6. Information Security and Safety Monitoring. 7. Press & media information Management. 8. Call Center to support Public services. Reception the citizens reflects & opinions. 9. Data Analytics. Technical Infrastructure: Data Center - Video Wall, LAN, Device systems. Communication Networks: Fibre optic network.

13 Technologies used for Intelligent Operation Center Architecture 1. Smart Map: GIS (Geographic Information System), integrating many domain specific data layers. 2. Video Surveilance: Surveilance cameras + Video Wall. 3. IVA-Intelligient Video Analytics: APNR (Automatic Plate Number Recognition), FR (Face Recognition), Behavor Analytics. 4. IoT- Internet of Things: IoT sensors, LPWA (Mobile IoT, NB-IoT,. 5. EAI: Enterprise Application Integration. 6. Big Data Analytics. 7. AI (Artificial Intelligence): Machine Learning. Deep Learning 8. Infrastructure technologies: Cloud computing, SDDC (Software Defined Data Center), Network Virtualization,..

14 Viettel Intelligent Operation Center R&D Viettel is investing heavily in Intelligent Operation Center R & D

15 Traffic & Public Safety Surveilance Cameras Emergencies Center

16 FR (Face Recognition) APNR (Automatic Plate Number Recognition) IVA-Intelligient Video Analytics

17 Citizen Interface using Chatbot, Center for Reception the citizens reflects & opinions

18 Press & media information Management Center

6. Potential application of Intelligent Operation Centers

for Image and Security at provincial & district levels,. 3.

19 6. Potential application of Intelligent Operation Centers Intelligent Operation Centers have great application potential: 1. Central IOC for Cities/Provinces/National IOCs for Government Cabinet & Ministries. 2. Domain specific IOC for Traffic, Police Command Centers for Image and Security at provincial & district levels,. 3. IOCs for Enterprises providing public services: IOCs for Highways/Elevated Railway Lines IOC for Railway Stations/ Long distance bus stations

20 Potential application of Intelligent Operation Centers (2) IOC for Airports IOC for Sea Ports 4. IOC for Areas: New urban areas, Tourism / Entertainment areas, Indusrial Zones, Trade Centers, Buildings 5. Intelligent Business Operations Centers of Enteprises: Groups, Corporations, Companies.

21 With our technology, finance and experience capabilities is ready to provide consultancy service & total solution to implement modern IOCs for Cities/Provinces & Enteprises! Thank you for your attention! For more information please contact: Le Quoc Huu Chief ICT Architect for Smart City Mb: TỔNG CÔNG TY VIỄN THÔNG VIETTEL

Seoul e-government Policies & Strategies. Information System Planning Bureau

Seoul e-government Policies & Strategies Information System Planning Bureau > About Seoul No.6 Ranked 6th in Urban Competitiveness Worldwide ( 15) 90% More than 90% of Seoul citizens are Smart Phone Users