How To: Submit a Training Request Through ZenDesk

Transcription

1 Hw T: Submit a Training Request Thrugh ZenDesk Use the fllwing link: Create an Accunt Click sign in (tp right crner) Click sign up (next t New t Glbal Learning Slutins?) Enter yur full name and yur Type text in bx Click sign up Clse webpage Click n link received thrugh Create pa sswrd Passwrd Re quirements: Must be at least 6 characters Must include letters in mixed case numbers Must include a character that is nt a letter r number Click Set Passwrd buttn Click Sign In Buttn Hmepage has 6 bxes (each bx cntains Frequently Asked Questins) Click the Submit a Request Link (tp right f page)

2 Please chse apprpriate request frm belw Benefit Fair Request Cntent Request Training Request Frm Subject Cmpany name Title f training Date f training Descriptin Yu may enter quick details f request r title f training Are yu the EAP Accunt Manager? Always select NO Name f EAP training is ffered thrugh Deer Oaks EAP Services Name f cmpany requesting training Organizatin requesting training Type f cmpany/industry Gvernment, ISD, etc.. Street address where training will ccur City, State & Pst Cde where training will ccur Are yu the primary cntact persn fr the training lcatin? If n, please prvide primary cntact s name, title, phne number, and .

3 Security/Parking/ Lgistics infrmatin fr training lcatin Please include specific lcatin pertaining t training lcatin Equipment available at training lcatin Please advise if cmputer and prjectr is available Estimated number f participants Title f Training Frmat f Training On site Seminar Webinar EAP Orientatin On site EAP Orientatin Webinar Time f Training In hur increments If mre dates/times needed, please list here All trainings requested are assumed 1 hur in length. D yu need a different length fr the training? If yes, add length f sessin needed D yu have a preferred presenter fr this training? If yes, please prvide name f preferred presenter D yu have a presenter yu d NOT want utilized? If yes, please prvide name f presenter(s) NOT t be cntacted D yu need this training in a language ther than English? If yes, please prvide ther language

4 Are there any recent events, annuncements, situatins that wuld be helpful fr the trainer t knw abut that spurred this request fr training? Yu may add annuncements here Is there any ther infrmatin r questins nt cvered that yu wuld like t share? Please add ther infrmatin here By checking this bx, yu agree that shuld this event be cancelled, yu will prvide at least 2 business days ntice by accessing this request and typing a message in the ticket that it is cancelled. Check small bx t cntinue Attachments N need t uplad files Click Submit Buttn Yu will receive an ntificatin fllwing yur submissin. Shuld yu have any questins pertaining t submitting yur request, please cntact us at

5 Hw T: Submit a Request Withut Creating an Accunt Use the fllwing link: Frm the Hmepage, click the Submit a Request Link (tp right f page) Please chse apprpriate request frm belw Benefit Fair Request Cntent Request Training Request Frm Subject Cmpany name Title f training Date f training Descriptin Yu may enter quick details f request r title f training Are yu the EAP Accunt Manager? Always select NO Name f EAP training is ffered thrugh Deer Oaks EAP Services Name f cmpany requesting training Organizatin requesting training Type f cmpany/industry Gvernment, ISD, etc..

6 Street address where training will ccur City, State & Pst Cde where training will ccur Are yu the primary cntact persn fr the training lcatin? If n, please prvide primary cntact s name, title, phne number, and . Security/Parking/Lgistics infrmatin fr training lcatin Please include specific lcatin pertaining t training lcatin Equipment available at training lcatin Please advise if cmputer and prjectr is available Estimat ed number f participants Title f Training Frmat f Training On site Seminar Webinar EAP Orientatin On site EAP Orientatin Webinar Time f Training In hur increments If mre dates/times needed, please list here All trainings requested are assumed 1 hur in length. D yu need a different length fr the training? If yes, add length f sessin needed D yu have a preferred presenter fr this training? If yes, please prvide name f preferred presenter

7 D yu have a presenter yu d NOT want utilized? If yes, please prvide name f presenter(s) NOT t be cntacted D yu need this training in a language ther than English? If yes, please prvide ther language Are there any recent events, annuncements, situatins that wuld be helpful fr the trainer t knw abut that spurred this request fr training? Yu may add annuncements here Is there any ther infrmatin r questins nt cvered that yu wuld like t share? Please add ther infrmatin here By checking this bx, yu agree that shuld this event be cancelled, yu will prvide at least 2 business days ntice by accessing this request and typing a message in the ticket t hat it is cancelled. Check small bx t cntinue Attach ments N need t uplad files Click Submit Buttn Yu will receive an ntificatin fllwing yur submissin. Shuld yu have any questins pertaining t submitting yur request, please cntact us at

8 Hw T: Submit a Request When Yu Already Have An Accunt Use the fllwing link: Frm the Hmepage, click the Sign In Buttn (tp right f page) and input yur and passwrd The Hmepage has 6 bxes (each bx cntains Frequently Asked Questins) Click the Submit a Request Link (tp right f page) Please chse apprpriate request frm belw Benefit Fair Request Cntent Request Training Request Frm Subject Cmpany name Title f training Date f training Descriptin Yu may enter quick details f request r title f training Are yu the EAP Accunt Manager? Always select NO Name f EAP training is ffered thrugh Deer Oaks EAP Services

9 Name f cmpany requesting training Organizatin requesting training Type f cmpany/industry Gvernment, ISD, etc.. Street address where training will ccur City, State & Pst Cde where training will ccur Are yu the primary cntact persn fr the training lcatin? If n, please prvide primary cntact s name, title, phne number, and . Security/Parking/Lgistics infrmatin fr training lcatin Please include specific lcatin pertaining t training lcatin Equipment available at training lcatin Please advise if cmputer and prjectr is available Estimated number f participants Title f Training Frmat f Training On site Seminar Webinar EAP Orientatin On site EAP Orientatin Webinar Time f Training In hur increments If mre dates/times needed, please list here

10 All trainings requested are assumed 1 hur in length. D yu need a different length fr the training? If yes, add length f sessin needed D yu have a preferred presenter fr this training? If yes, please prvide name f preferred presenter D yu have a presenter yu d NOT want utilized? If yes, please prvide name f presenter(s) NOT t be cntacted D yu need this training in a language ther than English? If yes, please prvide ther language Are there any recent events, annuncements, situatins that wuld be helpful fr the trainer t knw abut that spurred this request fr training? Yu may add annuncements here Is there any ther infrmatin r questins nt cvered that yu wuld like t share? Please add ther infrmatin here By checking this bx, yu agree that shuld this event be cancelled, yu will prvide at least 2 business days ntice by accessing this request and typing a message in the ticket that it is cancelled. Check small bx t cntinue Attachments N need t uplad files Click Submit Buttn Yu will receive an ntificatin fllwing yur submissin. Shuld yu have any questins pertaining t submitting yur request, please cntact us at