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1 Student Help Manual fr CrnerstneCnnect Accmmdate Accessing Accmmdate G t URL Click the link at tp right fr Accmmdate Lg in with yur WUSTL Key and passwrd If yu have frgtten yur WUSTL Key r passwrd, see After lgging int Accmmdate, the Hme page is displayed. Hme page features: Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 1

2 Navigatin tabs in green at tp Hme: t return t Hme page at any time Accmmdatin: infrmatin relating t yur Accmmdatins Request and assciated dcuments Prfile Persnal tab: view summary f persnal infrmatin frm Student Infrmatin System Privacy tab: pt int receive SMS (text) messages frm Accmmdate Feedback link: send yur questins and cmments abut Accmmdate t Crnerstne News Feed: annuncements, system ntificatins Shrtcuts: quick access t system tls Getting Started: jump t area Features fund n every page At tp left, buttns t cntrl yur interface with Accmmdate Open in a separate windw View address fr system ntificatins and accunt settings Help buttn: prvides specific and tips fr several pages in Accmmdate Printer friendly versin f page: pens in a new windw Change t accessibility mde t allw fr cmpatibility with screenreaders Creating an Accmmdatin Request T begin yur initial request t Disability Resurces fr accmmdatins, visit This frm des nt require lgging int Accmmdate Once submitted, yur Accmmdatins Request will be sent t Accmmdate fr prcessing Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 2

3 Cmplete all infrmatin (mst fields are required t submit frm) Uplad dcumentatin with yur request at Uplad Supprting Dcuments Review guidelines fr uplading yur dcuments and nte frmat and file name requirements fr successful uplad Click buttn Add Item At Dcument Title, enter a title fr this dcument Click buttn Chse File brwse yur cmputer t select a dcument Enter infrmatin at Descriptin (ptinal) Click buttn Add Item t add each additinal dcument t yur request Cmplete abve steps t uplad Click buttn Submit when yur request is cmplete Nte: Yu may nt submit the frm withut uplading dcumentatin Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 3

4 Submitting additinal dcumentatin after yu have submitted yur Accmmdatin Request While yur request is being reviewed by Disability Resurces, yu can add additinal dcumentatin t supprt it by lgging int Accmmdate. Click tab Accmmdatin Chse buttn Edit A summary f yur request is displayed Under Dcumentatin fr yur Accmmdatins Request, dcuments yu have already upladed with yur request are nted Nte: Please DO NOT DELETE dcuments already assciated with yur request Click buttn Add Item Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 4

5 Review guidelines fr uplading yur dcuments and nte frmat and file name requirements fr successful uplad Click buttn Add Item At Dcument Title, enter a title fr this dcument Click buttn Chse File brwse yur cmputer t select a dcument Enter infrmatin at Descriptin (ptinal) Click buttn Add Item t add each additinal dcument t yur request Cmplete abve steps t uplad Click buttn Submit when yur request is cmplete Nte: Until yur Accmmdatin Request has been cmpleted by Disability Resurces, yu will be able t add additinal dcumentatin by editing it. If the buttn Add Item is nt available in yur request, please send any additinal dcuments r infrmatin t disabilityresurces@wustl.edu Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 5

6 Viewing and printing a cpy f yur Accmmdatin Letters Letters regarding yur accmmdatins can be viewed and dwnladed in Accmmdate. Click tab Accmmdatin Chse Accessibility Letters T view a letter, click the magnifying glass icn next t the letter t view T print a letter, first view it Then click the buttn at tp right fr printer friendly versin f page: pens in a new windw Click buttn Print Click buttn Clse when printing is cmplete Creating a Husing Accmmdatins Request Use the frm DO NOT USE the public accmmdatin frm described abve Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 6

7 Opting int SMS text message ntificatin frm Accmmdatins wi On any page, click My Accunt at tp right and chse Ntificatins/Privacy Click yes Enter cell phne number Select Mbile Carrier frm pulldwn menu Please read Text Message Disclaimer Click buttn Save Changes t save Click buttn Cancel t leave windw withut saving changes Nte: Autmatic ntificatins frm Accmmdate include Accmmdatins Letter and Verificatin f Student Accmmdatins (VISA) Resurces Tab Frm time t time, Crnerstne will prvide dcuments and ther resurces t all students using Accmmdate Click tab Resurces Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 7

8 Searching Resurces At Type, select search criteria frm pulldwn menu if applicable At Keywrds, enter keywrds t search Click buttn Apply Search Click name f resurce in list t view r dwnlad it General infrmatin abut CrnerstneCnnect Accmmdate Reminders regarding access t lg int Accmmdate: G t URL Click the link at tp right fr Accmmdate Lg in with yur WUSTL Key and passwrd If yu have frgtten yur WUSTL Key r passwrd, see All users will be autmatically lgged ut f CrnerstneCnnect Accmmdate after 20 minutes f inactivity. Yu may immediately lg in again Brwser requirements fr using Accmmdate Mst recent versin f Mzilla Firefx, Internet Explrer r Ggle Chrme Ntes: When lgged int Accmmdate, pening a secnd Accmmdate tab r windw in the same brwser des nt require additinal lg in: yur lg-in credentials are transferred t the secnd and subsequent tabs r windws in Accmmdate T clse yur Accmmdate sessin, click the buttn Lgut and clse yur brwser cmpletely Getting help with Accmmdate On screen hints Sme screens include hints at tp with answers t frequently asked questins On screen help buttn Available by clicking questin mark at tp right f screen Cmprehensive dcumentatin (this dcument) Link t latest versin available at URL Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 8

9 Trubleshting tips fr using Accmmdate If yu experience issues lgging int Accmmdate Clear yur brwser s cache In Ggle Chrme, click Custmize and Cntrl Ggle Chrme at tp right Chse Tls Click Clear Brwsing Data Select Past Hur Check bxes fr: Brwsing Histry Dwnlad Histry Ckies Cached Images and Files Click buttn Clear brwsing data In Internet Explrer: Chse Tls Click Delete Brwsing Histry Check bxes fr: Preserve Favrites website data Histry Click buttn Delete In Mzilla Firefx: Chse Open Menu at tp right Chse Optins Under Cached Web Cntent, chse buttn Clear Nw Click buttn Okay Clse the brwser cmpletely Restart and brwser and attempt t lg in again In general, frequently clearing yur brwser s cache helps Accmmdate perate smthly If yu experience issues r errr messages when attempting t lg ut f Accmmdate, clse the brwser t end yur sessin cmpletely If the abve tips dn t help, try checking t see if there is a mre updated versin f the brwser If s, dwnlad and install it Then lg int Insight and trying again with updated brwser Accmmdate s selectins fr search filters and batch ptins are sticky Be sure t clear yur search filters and uncheck any ptins when yu re dne wrking with them Student Help Manual fr CrnerstneCnnect Accmmdate, last updated 1/27/2016 Page 9