355th Medical Group TRICARE ONLINE PATIENT PORTAL SECURE MESSAGING GUIDE GUIDE TO ACCESSING, ACCEPTING INVITES, SENDING MESSAGES, ATTACHING FILES

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1 355th Medical Group TRICARE ONLINE PATIENT PORTAL SECURE MESSAGING GUIDE GUIDE TO ACCESSING, ACCEPTING INVITES, SENDING MESSAGES, ATTACHING FILES

2 WHY IS THIS IMPORTANT TO YOU? The 355th Medical Group is transitioning to the As use of Date: of secure messaging as the primary form of communication for healthcare needs which are non-urgent or non-emergent (non-symptomatic) Analysis: For your convenience, our facility now has Wi-Fi as well as kiosks in several locations to be used for accessing the TRICARE Online Patient Portal ( Gone are the days of playing phone tag our patients will be expected to have an account so that we can communicate with you and/or notify you of the following: Normal results (lab, rad/imaging, other tests) Refills/medication orders that have been submitted Referrals that have been processed Additional appointments that have been booked Paperwork such as Profiles, Convalescent Leave, time-off requests for civilians/peds patients, ER/UCC documentation, other notes from outside providers

3 HOW DO YOU ACCESS? As of Date: The direct link to the Secure Messaging application is located on the TRICARE Online Patient Analysis: Portal at or directly at The 355th Medical Group is currently collecting all patient s with intent to send invites to patient on behalf of primary care managers. Active Duty personnel will be required to set up for connections with the Base Operational Medical Cell

4 REGISTERING YOURSELF (IF YOU DO NOT HAVE AN ONLINE ACCOUNT) From the main screen, click the Register here. link. Next Register As as a of patient, Date: then enter the required info on the next five easy pages for setting up your account. Your account will then be created and you will be able to request to connect with your provider Analysis: and our clinic by entering their last name only and using the zip code 85707, from the provider search screen as shown below. Example Vargas/ Last select them and a request will be sent to our practice to accept you. 1. Main page 2. Register as patient 3. Demographics 4. Contact Info 5. Create username and password 6. Personal Security Questions 7. Search provider using last name only and zip code of 85707, then select provider to initiate request to MTF

5 MTF CREATED PROFILE HOW YOU ACCEPT AN INVITE FROM US We are actively creating profiles for patients and using s that As we of have Date: on file to send invites to those patients on behalf of their PCM. We need you to accept the invite and set up your account as follows. It takes approximately 2-5 minutes Analysis: and after completing, we will be able to connect with you. 1. headlined Air Force Medicine-Davis Monthan 5. If registering new account, verify date of birth 8. Create username and password 2. Click link or copy and paste into browser (at bottom of ) 3. Click This is for me (we do not do invites for dependents) 6. Verify demographics we entered 9. Personal security questions 7. Verify contact info we entered 10. Start messaging your provider 4. Click Register me unless you already have a username and password and then simply Login

6 SENDING MESSAGES WITH FILES ATTACHED We aim to save you hours and effort associated with As of the Date: old way of bring paperwork to our office. Paperwork and any files attached Analysis: with messages must be sent to our providers using the message type in the dropdown titled message office staff Files can be attached from your computer/drive using the file attachment icon as indicated below: 1. Select patient to send message on behalf of, select provider, and then choose Message Office Staff 2. Select file attachment icon, select all files intending to upload and then type message in area below

7 CONVENCIENCE AND ACCESS TO CARE 24/7/365! As of Date: Your new account will save you hours (maybe days) wondering about your results eliminate phone Analysis: tag and speeds up our ability to relay normal results/return paperwork Your new account can save you trips to the clinic when you are recovering from surgery, dealing with illness, acquiring referrals for continuation of care, refilling medication, etc. Enjoy the time you recapture and enjoy the convenience that you gain by being able to communicate with your provider and team from anywhere with an internet connection Direct questions or concerns to the Group Practice Manager, Capt Bradley Howard at