Step-by-step card. Mijn PostNL is the new online environment where you can easily and quickly handle all your mail and parcels.

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1 Step-by-step card For administrators Mijn PostNL is the new online environment where you can easily and quickly handle all your mail and parcels. A quick summary of the benefits: One website for all of your mail and parcel matters. User-friendly and clearly structured website Ready for the future Are you an administrator and using Mijn PostNL for the first time? In that case it s good to know that all your important settings, such as cost centres, authorisation settings, frequently used products and the address book are still available. Below we explain how to manage user settings and customer number settings in Mijn PostNL, and more. Step 1. Logging in on Mijn PostNL You can use your existing login details to login on Mijn PostNL. If you do not have a shipment contract with PostNL, we will ask you (or a colleague) to agree to our terms and conditions when you log in on Mijn PostNL for the first time. We will only ask this once, so you will not have to agree to the terms and conditions for each consignment or shipment. Step 2. Go to My Account To go to My Account, place your cursor on your login name (top-right of the page) and select My Account. 1 of 7

2 Step 3. Manage personal settings Click on the Personal information tab. Check your details and update them if necessary Select your preferences, such as your preferred language for Mijn PostNL View your customer number(s), as well as the administrators for each customer number. Step 4. Manage customer number settings Under Customer number settings, the administrator can manage customer-specific details and preferences. If you are the administrator for multiple customer numbers, first select the appropriate customer number. Step 4. Manage customer number settings continued 2 of 7

3 Step 4. Manage customer number settings continued Customer information Check your details. If you encounter any mistakes in your details, please contact our customer service at phone number +31 (0) Authorisations Under Authorisations you can select which modules your users can access. You can manage these settings for each customer number and for each individual user. The main benefit of managing settings for customer numbers is that you can grant large groups of users access at once (in the case of a mailing house, for example). Manage individual user settings Select the appropriate customer number. Click on the User tab Select the appropriate user or add a new user Select which authorisations you want to grant under Settings Click Save. Manage customer number settings Click on the Customer number tab Select the appropriate customer number (e.g. your mailing house), or add a new customer number Select which authorisations you want to grant under Settings At the bottom of the page, click Save. Manage access requests Under Access requests you can see whether new users have requested access to the Mijn PostNL customer numbers for which you are the administrator. You can accept or reject the requests. If you accept a request, an will be sent to the user with a link to activate the account. The user can then immediately log in on Mijn PostNL. If you choose to reject the request, an will be sent to confirm the decision. Step 4. Manage customer number settings continued 3 of 7

4 Step 4. Manage customer number settings continued Fields and Values* Under Fields & Values you can change the names of a number of fields in the modules Bulk mail, Registered mail, Parcels & Freight and Print & Send for each customer number: Description This is a required field. Cost centre This field is optional. Reference This field is optional. You can make this a required field for your users. These fields will be found on order confirmations, invoices and reports (except for the Parcels & Freights module). This allows you to easily find the details of your consignments and shipments in your own administration. Step 5. Module settings Under Module settings the administrator can manage a number of module-specific details and preferences. If you are the administrator for multiple customer numbers, first select the appropriate customer number. Step 5. Module settings continued 4 of 7

5 Step 5. Module settings continued Senders and Return addresses Here you can manage senders for your parcel shipments and return addresses for your registered mail and parcel shipments. Without addresses, you cannot register shipments in the Parcels & Freight, Registered Mail, and Print & Send modules. Before getting started with Mijn PostNL, please make sure your addresses have been transferred to Mijn PostNL correctly. Step 5. Module settings continued 5 of 7

6 Step 5. Module settings continued Registered Mail Clicking Registered Mail will automatically send you to the Product selection tab. Here you can make a selection from your most frequently used products, which can save you time when registering a new consignment or shipment. You can add new products by dragging them to the overview panel. When you are done, you can save your preferences. Under the Bar code book tab, you can indicate that you use bar codes from a bar code book for your registered mail. You can enter these codes in the Registered Mail module to check the delivery status of your shipments. 6 of 7 Step 5. Module settings continued

7 Step 5. Module settings continued If you use a Franking machine for your registered mail, you can select this option under the Franking machine tab. Bulk mail Clicking Bulk Mail will automatically send you to the Customer code tab. Here you can find the customer code you will need to follow your bulk mail with Track & Check or Track & Trace. Under the Product selection tab, you can make a selection from your most frequently used products, which can save you time when registering a new consignment or shipment. You can add new products by dragging them to the overview panel. When you are done, you can save your preferences. Under the Preferences tab, you can manage how users can select the appropriate product when registering a new consignment. Print & Send Select your preferences for printing and sending and upload your logo for the letter, if required. Mijn PostNL Connector Mijn PostNL Connector is your personal local work environment linked to your back-end system, which allows you to import shipments automatically and locally print shipping labels. If you want to use the Mijn PostNL Connector, it can be downloaded and installed from the module. Need help? On every page in Mijn PostNL you will find a link Need help? with a list of frequently asked questions, the manual(s) for the page you are on and the PostNL Customer Service telephone number. 7 of 7