IT SERVICE PORTAL APPROVING IT SERVICE PORTAL REQUESTS
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- Gertrude Atkins
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1 APPROVING REQUESTS GENERAL GUIDELINES - All requests that require approval will be sent to the approvers via . Only one approval is necessary. Approvers can select approve or reject by clicking on the link within the notification. Or an approver can go the IT Service Portal to view all pending approvals. The procedural steps outline the process for approving a request via the IT Service Portal or directly through the ServiceNow application. Users will be directed to the appropriate location based on their role. Need Assistance? If you require assistance while submitting a request, please contact the ITS help desk at or helpdesk@yale.edu. Proceed to the START Retirement Crosswalk page to find a listing of the previous START requests, where they moved to and when applicable, the new form links within the IT Service Portal. APPROVING THE REQUEST VIA NOTIFICATION 1. Approver receives and indicating a request was submitted that requires approval. Page 1 of 6 Updated: June 29, 2017
2 2. Click one of the following links: Click here to view Approval Request and other approvers Link You are brought to the IT Service Portal, proceed to Approving the Request VIA IT Service Portal section for further instructions. Click here to view Requested Item: LINK - You are brought to the IT Service Portal, proceed to Approving the Request VIA IT Service Portal section for further instructions. When a request is rejected, the requester will receive the following: Page 2 of 6 Updated: June 29, 2017
3 APPROVING THE REQUEST VIA 1. Click the IT Service Portal Link and the Yale IT Service Portal screen displays. 2. Click APPROVALS > View All Approvals. A screen displays, listing all request(s) that require approvals in the MY APPROVALS section. NOTE - Requests that have been approved or rejected display in the APPROVAL HISTORY section. When a request is approved by someone other than yourself, you will see orange box that states Completed by another approver (someone within the approval group). Page 3 of 6 Updated: June 29, 2017
4 3. Click request link to view additional information and the following screen displays. NOTE - You can also click the Request Details link to view the additional details and click the Approve or Reject box. 4. Review the request, including the COA (when applicable). 5. Is the COA correct? NOTE Not all requests will require a COA. YES Proceed to step #6 NO i. Click the Correct COA box. The Correct COA screen displays. Page 4 of 6 Updated: June 29, 2017
5 ii. Select the appropriate COA Type from the drop-down list. The New COA field will display. iii. Input the NEW COA. iv. Input Comments indicating why the COA was corrected. v. Click Submit. 6. Click one of the following boxes: Approve The approve and reject box changes to the following: Reject i. The Rejection Comment screen displays. Page 5 of 6 Updated: June 29, 2017
6 ii. Input the reason for rejection in the Explain why this request is being rejected field. iii. Click OK. Page 6 of 6 Updated: June 29, 2017
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