Mobile Application < Overview and Instructions />

Transcription

1 Mobile Application < Overview and Instructions />

2 Course Overview: < Today s Topics /> Features & Benefits Company Registration Checking In Taking Photos Checking Out Troubleshooting Application Support

3 Application Features: < Distinctive Attributes /> Seamlessly provide visual evidence of satisfactory service Automatically reduce the size of your image files Instantly report potentially time consuming issues Automatically send photos to your Zone Management team without inputting individual addresses

4 Application Benefits: < Advantages For You/> Automatic check-in and check-out notifications Easy to use Owner/operator assurance Less time spent following up, reporting service progress, and providing feedback Potential reduction in accident liability

5 Ge#ng Started

6 Getting Started: < Downloading on Android Devices /> OPEN the Google Play Store SEARCH for Ferrandino & Son INSTALL the F&S Vendor app

7 Getting Started: < Downloading on Apple Devices /> OPEN the App Store SEARCH for Ferrandino & Son GET the F&S Vendor app

8 Getting Started: < Registering Your Company /> After you select Register you will receive an with time sensitive link to establish your account password. Questions?

9 Getting Started: < Logging In /> STEP 1: Input the address you provided on your mobile app registration form. STEP 2: Input the password you set up during your registration. STEP 3: Select Login

10 Checking In

11 Checking In: < Let s Get Started /> STEP 1: Once you ve arrived on site, open the app on your mobile device and sign in using the password you created. NOTE: Site locations are populated into the app using GPS coordinates so be sure to check-in ONLY when you ve arrived at your destination. STEP 2: Select Check In

12 Checking In: < Selecting Your Service Category /> STEP 1: Select the category in which you will be performing service. STEP 2: Select whether you will be performing a routine or non-routine service.

13 Checking In: < Selecting Your Location /> STEP 1: Select the location at which you will be performing service. NOTE: Site locations are populated into the app using GPS coordinates so be sure to check-in ONLY when you ve arrived at your destination. NOTE: If your site does not appear on the list, select Refresh to refresh your GPS coordinates.

14 Checking In: < Selecting Your Service /> ROUTINE SERVICES NON-ROUTINE SERVICES STEP 1: STEP 1: Check the box next to EVERY service you will be performing. Check the circle next to EVERY service you will be performing. STEP 1.5: STEP 2: Confirm Scope of Work Select Check In. STEP 2: Select Check In.

15 Checking In: < Confirming Your Check-In /> STEP 1: Review the check-in information as it appears on the screen. STEP 2: Select OK if the information is correct. Select Cancel to go back and make changes.

16 Taking Photos

17 Taking Photos: < Documenting Current Conditions/> STEP 1: Select Take Picture at the bottom of the Check-In Success screen. STEP 2: Select Add Photo at the top of the Picture screen.

18 Taking Photos: < Documenting Current Conditions/> STEP 3: Using your device s camera, take a photo showing the current conditions of the site as it pertains to the work you are about to perform. STEP 4: Once you ve got a photo you d like to send to your Zone Management team, select Use Photo on an iphone or on an Android.

19 Taking Photos: < Documenting Work In Progress/> STEP 5: Check the box next to Before. STEP 6: Press Okay to submit your photo. Document Your Work! It s also a good idea to take photos of your progress during your service. This keeps your Program Management Team updated so they can pass that information along to the client. In progress photos are also extremely helpful when it comes to service validation.

20 Checking Out

21 Checking Out: < Preparing To Leave /> STEP 1: Once all services have been completed, open the app on your mobile device and select Check-Out. STEP 2: Select the site you have just serviced. NOTE: Site locations are populated into the app using GPS coordinates so be sure to check-in ONLY when you ve arrived at your destination.

22 Checking Out: < Selecting a Check-Out Status /> STEP : Select Completed To be used when the entire scope of work has been completed and the job is finished. Select On Hold To be used when a facet of the job cannot be completed until additional information and/or approval has been received. Select Returning Later To be used when circumstances prevent work from being completed. STEP 2: Select Check Out Select Check Out Select Check Out

23 Checking Out: < Reviewing Check-Out Information /> STEP 1: Review the check out information. STEP 2: Select OK if the information is correct. Select Cancel to go back and make changes.

24 Checking Out: < Documenting Completed Work> STEP 1: Select Add Photo STEP 2: Take a photo of the completed service. STEP 3: Check the box next to After STEP 4: Select Okay

25 Checking In: < Confirming Your Check-Out /> STEP 1: Review the check-out information as it appears on the screen. STEP 2: Select OK if the information is correct. Select Cancel to go back and make changes.

26 Troubleshoo:ng

27 Troubleshooting Why isn t my site displaying in the Nearest Sites list? TIP 1: Make sure your device s Location Services are turned ON. TIP 2: Make sure your device is set for optimal location accuracy. TIP 3: Android go to settings/location/mode and set to high accuracy iphone go to settings/wi-fi and turn on Wi-Fi Select Refresh on the Nearest Locations screen. NOTE: Site locations are populated into the app based on latitude and longitude coordinates so be sure to check-in ONLY when you have arrived at your destination.

28 Troubleshooting What happens if I forget my login password? TIP 1: Enter your registered address and select the Forgot My Password link. An with a link to reset your password will be sent to your company s registered address.

29 Applica:on Support

30 Application Support Trouble Checking-In or Out? Call Your call will be answered in the order in which it is received If you cannot wait, please send to: Please include the information listed below. Please be sure you have the following information available when you call: Company name Client name Site number and address Services that were performed Any screenshots relating to the issue experienced Your Latitude/Longitude GPS coordinates at the time of experiencing the issue (if available)

31 Frequently Asked Ques:ons

32 Frequently Asked Questions What are the consequences for not using the Mobile app to report services? How will my Per-Season scheduled payments be impacted by not reporting services via the Mobile app? The Account-Specific Snow Removal Requirements (that you executed during the site award process) indicates that use of the Mobile Application System is mandatory. Failing to comply with these requirements could result in invoice rejection.

33 Frequently Asked Questions Why can t I continue to use the Interactive Voice Response (IVR) process to report service completion? If the site that I service is paid on a Per-Season basis, why do I need to report services via the mobile app? Our customers have mandated that our vendors report all services using an app with GPS tracking.

34 Frequently Asked Questions Will I still be paid for a service if my crew forgets to check in or out after arriving on site? What happens if my crew does not record before and after photos via the mobile application? What should I do if the site I m supposed to service never appears on the mobile app? Contact your Market Coordinator for assistance with resolving this issue.

35 Frequently Asked Questions What do I do if the area that I service is in an area with little to no cell phone service? Take a picture of the finished condition and it to your Market Coordinator. The will be delivered to your Market Coordinator as soon as you have cell phone service again. Be sure to include the following information in the s subject: Account Name, Site Number, City, and State Do I have to use the Mobile app to report work through Above Scope services? Yes. Use of the app should expedite the approval process.

36 Frequently Asked Questions How much cellular data does this reporting process use? The data usage is minimal. The typical check-in or check-out would use no more than 10KB. For example: If you Check in or Check out ten (10) times per day for thirty (30) days straight, you typically would use no more than 3MB of data. Do I have to be on site in order to report a service via mobile app? Yes. The app will not show you the sites assigned to you unless you are physically on site.

37 Frequently Asked Questions Are updates automatically sent to my phone like other Google or apple app updates? Yes. As enhancements are made, you will be notified that updates are available have the to update your app. How long do these photos remain on my phone? Because the Take Photo function is part of the app, the photos taken will only remain on your device for a maximum of 24 hours.

38 Frequently Asked Questions Do I need to create a separate address and password for each user? No. The company and password you set up during your mobile app registration can be used by all members of your organization.

39 Thanks!