HardieLink Reference Guide Table of Contents

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1 1 HardieLink Reference Guide Table of Contents Section 1: Logging in & Requesting a New Account... 2 Section 2: Navigating the Home Page... 3 Section 3: Create Order... 5 Section 4: Order Status Section 5: Price Pages Section 6: University Section 7: Media Section 8: JH Team and Support Section 9: HardieGoods Section 10: Frequently Asked Questions... 19

2 2 Logging in: Section 1: Logging in & Requesting a New Account Go to Type in your Username and Password and click the button If you have forgotten your password click Forget your Password? and you will be asked for the address you use to login. HardieLink will send you a subsequent regarding changing your password. Requesting a New Account: Go to If you are a new user click the button on the left hand side of the screen Complete the registration request and click You will receive an within 24 orders when your new account is activated!

3 Section 2: Navigating the Home Page Once you are logged into Hardielink you will be taking to the Home Page. From here you can access all of the other parts of Hardielink as well as find other important information. Quick Links: Across the top of the page are a variety of links to all areas of Hardielink. These links will all be discussed in detail later in this guide. 3 You can find the most recent version of this guide in PDF format by clicking the link in the upper right corner of the screen Clicking on the button will take you to a screen where you can change your password. Enter in your current password as well as your new desired password and click the button. Latest Announcements:

4 4 On the home page you will find a slide show of announcements. You can click on some of these announcements to access additional information. You can use the between the announcements. buttons to toggle Underneath the large announcements in the center of the page is another set of announcements that will be updated with the most recent James Hardie news. Simply click on the button at the bottom of each box to view the announcement in full. James Hardie Contact information: You can also find all important James Hardie Contact information at the bottom of the Home Page

5 Section 3: Create Order To access the order entry portion of Hardielink please hover over the Ordering quick link at the top of the home screen. It will display a few links, select Create Order to proceed to the order entry section. 5 The Create Order allows you to build an order and send it electronically to James Hardie. The main page of this section will display past order information and allow you to access completed orders or orders in the pending status To create a new order click the button located in the upper right of the screen. Select your Bill-to/Ship-to combination by using the button. You can also perform a search for your ship-to by putting any part of your ship-to address (we recommend Zip Code) into the Search Term field and clicking the button. You will then be taken to tab 2. *If you only have one Ship-to option you must still use the button to lock in your selection. Please confirm your ship-to selection from tab one by clicking the button in the middle of the screen. You can also hide or display your ordering rules by clicking on the green bar above the rules. After you have confirmed your shipping details you will be taken to tab 3.

6 6 Select your market offering on the left side of the screen (the system will always default to Standard Offering). Once you have selected your market offering select the way in which you wish to build your order. If you know the James Hardie SKU numbers you wish to order click the, otherwise click the button. Once you select your ordering method you will be taken to a separate screen depending on your selection. The next page will describe using the section. If you wish to see the section, please skip ahead to page 8. To add products to your order, type in the James Hardie Part code numbers on the left and your desired quantities on the right. Once you have added all your desired products, click the button.

7 7 After cicking the button, scroll down to the bottom of the screen to confirm the parts and quantities you have entered. * QUANTITY UOMS VARY BY MARKET OFFERING * Please refer to the last page of this user guide for a UOM by market offering table. Always confirm your products are listed in this section prior to adding them to your order. One you have confirmed your selections click the button. You will be taken back to tab 3 and you will now see the products you have selected along with their pricing. If you are ready to finish and submit your order please skip to page9. This page will describe using the section. When you click on the button you will be taken to the screen below. Find the product you are searching for by selecting the radio buttons corresponding to your desired item. Once you have completed the first 4 selections a list of product sizes will appear as well as a preview image of your choice.

8 8 Change your color by clicking the next to the select color icon. (note: the product preview image with NOT change when you select a new color). Next, enter your desired quantity and hit enter. Scroll down to the bottom of the screen to confirm the parts and quantities you have entered. * QUANTITY UOMS VARY BY MARKET OFFERING * Please refer to the last page of this user guide for a UOM by market offering table. Always confirm your products are listed in this section prior to adding them to your order. One you have confirmed your selections click the button. You will be taken back to tab 3 and you will now see the product you have selected along with their pricing. (Note: you can only add one product at a time using this method). Once you have added all your desired products enter your purchase order number and add any notes or special order instructions.

9 9 If you have a Price Allowance discount you can add it to each line it applies to. Once you have added all applicable Price Allowance numbers click the change your quantities in this section if you wish. button to update your pricing. You can also Once you have added all desired products, your purchase order number, any price allowance discounts, and special instructions and you are ready to submit. Click the button and the order will be submitted (note: if you have any errors a message will indicate what needs to be fixed). You can also click the button to save your order in the system but not submit to James Hardie for shipment. Once your order is submitted you will be taken back to the Order List tab and you will see the status of your order is now Submitted to JH or Pending. You can now proceed back to the main page or continue with your next order. To display the James Hardie order number, either refresh the page or open the order.

10 Section 4: Order Status To access the Order Status portion of Hardielink hover over the Ordering quick link at the top of the page and select Order Status from the list. 10 The Order Status Tab provides real time order status for all your orders placed with James Hardie. You can also view a detailed breakdown of your order by clicking on the order number of the order you wish to view. Selecting an individual order will open specific detailed order status information. Here you can see what status your order is in, view estimated ship dates, and double check your shipping locatons (note the example below has information blocked out).

11 11 Section 5: Price Pages To access the Price Page portion of HardieLink hover over the Pricing quick link at the top of the page and select Pricing from the list. The HardieLink Price Pages allows you to view, print, or export to excel all pricing available to you for your James Hardie sales districts. To view your pricing fill out the Pricing Criteria section across the top of the page and click. Remember to check your HardieZone! Pricing will display all products for both primed and Colorplus products for the date you have selected. Please note that we only display the Primed SKU numbers on this page. If you are looking for the complete SKU list for your district you will need to export your price sheet into excel which we will discuss further in the guide (note that pricing has been blocked out in this guide) If you are looking for specific product, brand types, orknow the specific SKU you can use the search boxes across the top to help narrow your search To add a markup or a margin, enter your percentage in the fields on the right side of the screen.

12 12 You can also use the button to create a custom view and hide columns you do not wish to view. Check or uncheck the columns you wish to view or hide and click Save Settings when you are finished. Hardielink will remember these settings the next time you log in. There are also three different options for exporting your pricing data from Hardielink to either a PDF or an Excel document. o o o This will download the currently selected district into an excel file. These are typically used to create custom price sheets and/or load MasterData. This will download all pricing combinations available to your account into an excel file. These are typically used to create custom price sheets and/or load MasterData. This will download your current selection into a PDF file. These are most commonly used as a sell sheet or for a quick reference.

13 Section 6: University To access the University section of Hardielink, select the University quick link at the top of the home page. 13 The University section is a resource where you can learn more about James Hardie. To take a course, simply click the link and follow the prompts to navigate through the course.

14 14 Section 7: Media To access the Media section of Hardielink click the Media quick link at the top of the home page Use the Media section to view and download all James Hardie related media. Here you can find Install guides, sell sheets, various brochures, and other important James Hardie documents. Simply fill out your search parameters on the left hand side of the screen and click To view any documents, click on the title of the document to view a PDF. From there you can print and/or save the document.

15 15 Section 8: JH Team and Support To access the JH Team or Support links, click on the quick links at the top of the home page. Under the Support link are various tools and links. The JH Team displays all the important contact information for all Sales and Install reps in your district. We also have the phone numbers and addresses for our Customer Service Team FAQ Section: The FAQ Section contains a list of frequently asked questions to help you better understand the ins and outs of using Hardielink. Click on the question to display a pop-up of the answer HZ Finder: The HZ Finder is a simple tool where you can enter a zip-code to return the Hardielink associated with the code you entered.

16 16 Color Pallet Map: The Color Pallet Map is a quick reference to find the available colors for our different product types in your area. You can either click on the map on the left or enter a zip-code to display the available colors. Hovering over the color boxes will display the name of the color

17 17 Section 9: HardieGoods To access HardieGoods click on the quick link at the top right of the home page HardieGoods is James Hardie s e-store for all James Hardie related displays, promotional, apparel, literature, and even co-branded items. To access the catalog, click on the link in the upper right part of the main page. Use the categories on the left to narrow your search or browse the available items by scrolling and flipping between the different pages of the site. If you would like to add an item to your cart, type in your desired quantities and select. Once you have added all of your items to your shopping cart and you are ready to place your order, review your pricing, and click information.. You will be directed to a page where you can fill out your payment

18 18

19 19 Section 10: Frequently Asked Questions Question 1: I forgot my HardieLink password. Answer 1: Go to click Forget Your Password?, enter in your address and submit. The system will then send you an regarding changing your password. Question 2: I have an account, but I am unable to place orders. Answer 2: There are separate setups that occur for the ordering section that require additional steps on our end. Customers are not setup with the ordering function unless they reach out to or indicate they are interested in ordering only when they request their account. Please request order entry by sending an to with a list of the shipping locations for which you order. Question 3: Why are all my UOMs in full pallet when I am trying to order a Job Pack? Answer 3: This is likely a result of not selecting the proper market offering on tab three in Hardielink. You need to select this choice before adding any products to your order. You should be making this selection after selecting their Bill-to/Ship-to contacts. Question 4: The product I am looking for is not available on Hardielink. Answer 4: Hardielink is a direct match of what is available in your district and your market offering, or on your multi-family contract. If something is missing, please with the missing product. Question 5: Can I make changes to my order after I have submitted it to James Hardie? Answer 5: No, once an order is submitted to James Hardie via Hardielink it is locked. All subsequent change requests must be handled by Customer Service under James Hardie s standard change requests. Question 6: How do I submit a Multi-Family LTL order? Answer 6: Click on the Multi Family-LTL Program market offering to create a LTL order. This market offering will not be available if you have already used both of your LTLs for the contract. Quantity UOM Conversion Table When entering orders using the Direct SKU Entry method your quantity UOMs will be the following based on your market offering:

20 20 Product Type Standard Order Multi- Family Order Job Pack Order Plank FULL FULL EA Panel FULL FULL EA Trim FULL FULL EA Soffit FULL FULL EA Shingle Panel FULL FULL EA Individual Shingle 1/3 SQ 1/3 SQ 1/3 SQ Backer FULL FULL FULL HardieWrap ROLL ROLL ROLL Touch-up Paint CASE CASE EA Caulk CASE CASE CASE Tabs CASE CASE CASE Joint Flashing N/A N/A CASE Other Accessories N/A N/A EA

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