Business ebanking Online Wire Transfers

Transcription

1 Business ebanking Online Wire Transfers

2 This guide instructs users how to originate Wire transfers through Business ebanking. If you need support, please contact Treasury Services Support at (877) ONE TIME WIRES The one time wire services (domestic, USD international or foreign currency) allow company users to electronically transfer money between accounts on an as needed basis without templates. The Manage Alerts page includes many alerts to which company users can subscribe to be notified automatically about various wire related events. Wiring Money 1. Click Transfers and Payments > Wire money. 2. Select or fill in the Debit Information options: Wire type Template name Account Send on date Amount Currency Domestic wire, Foreign currency wire, or USD (U.S. Dollar) international wire. A company user's enabled wire services determine the wire types available. Type a name (up to 50 characters) to save the wire transfer as a template for future use. This option only appears to company users who are enabled to a template based wire service. The account from which funds are drawn. The date the transfer is effective. Type a date or click the calendar icon and select a date. A date up to 180 days into the future can be entered. The dollar amount of the transfer. Commas and decimals can be used when typing the amount of your transfer. If decimals are used, two digits to the right of the decimal are required. If decimals are not used, the system defaults to whole dollars. The type of currency. For example, U.S. Dollar. This field defaults to USD (US

3 Dollars) for domestic and USD international wire requests. 3. Click Continue. 4. If applicable, select or fill in the additional Debit Information options: Conversion rate (optional) The rate used to calculate the converted U.S. Dollar equivalent of the entered foreign currency amount. Contract number A contract number representing the rate of exchange quoted to you for a foreign currency wire for today's date. USD equivalent Click the Calculate currency equivalent link to get the U.S. Dollar equivalent for the currency specified using the current conversion rate.

4 5. Select or fill in the Recipient Information options: Bank ID type Bank ID Bank name Bank address 1 Bank address 2 Bank address 3 Recipient account Recipient name Recipient address 1 Recipient address 2 Recipient address 3 ABA, SWIFT, or CHIPS, based on the recipient bank identification. A maximum of 9 alphanumeric characters can be entered (without spaces) for an ABA bank type, 11 for a SWIFT type, or 6 for a CHIPS type. If the Bank ID type is ABA, then the recipient Bank ID must be for a financial organization authorized for the receipt of electronic wires. Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :? Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :? Up to 35 alphanumeric characters are allowed. An account number may be an IBAN, if appropriate.

5 Additional information Information you want to appear with the transfer (this text is included in your wire transfer history). Up to 140 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :?! $ % 6. If applicable, select or fill in the First Intermediary Information options: Bank ID type ABA, SWIFT, or CHIPS, based on the recipient bank identification. Bank ID A maximum of 9 alphanumeric characters can be entered (without spaces) for an ABA bank type, 11 for a SWIFT type, or 6 for a CHIPS type. If the Bank ID type is ABA, then the recipient Bank ID must be for a financial organization authorized for the receipt of electronic wires. Intermediary account Up to 35 alphanumeric characters are allowed. An account number may be an IBAN, if appropriate. Bank name Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :? Bank address 1 Bank address 2 Bank address 3 7. If applicable, select or fill in the Secondary Intermediary Information options: Bank ID type ABA, SWIFT, or CHIPS, based on the recipient bank identification. Bank ID A maximum of 9 alphanumeric characters can be entered (without spaces) for an ABA bank type, 11 for a SWIFT type, or 6 for a CHIPS type. If the Bank ID type is ABA, then the recipient Bank ID must be for a financial organization authorized for the receipt of electronic wires. Intermediary account Up to 35 alphanumeric characters are allowed. An account number may be an IBAN, if appropriate. Bank name Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :? Bank address 1 Bank address 2 Bank address 3 8. If applicable, fill in or change the Wire Initiator Information options: Wire initiator name Wire initiator address 1 Wire initiator address 2 Wire initiator address 3 Security code This field is pre filled with your company name. Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :? This field is pre filled with your company address. Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :? This field is pre filled with your company address. Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :? This field is pre filled with your company address. Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :? The code provided to you by your financial organization for security purposes.

6 9. Click Continue. 10. Verify the wire as needed and then click one of the following options: Submit for approval Transmit Approve Approve the transfer later or allow other users in the company to approve it. Approve and transmit the transfer. Approve the transfer now. 11. Enter your token passcode (Pin + Token Code) and then click Continue.

7 Current Day Wires Approving Current Day Wires Approve wires that have a current day transmit date or scheduled wires that were not approved prior to the transmit date. 1. Click Transfers and Payments > Approve wires. 2. Select the wires to approve. 3. If applicable, in the Security code field, type the code provided to you by your financial organization for security purposes. 4. Click Continue. 5. Verify the wires and then click one of the following options: Approve Approve the wires now. Transmit Approve/Transmit Approve and transmit the wires. Approve the wires now. Wires that have received all required approvals are transmitted. Note: The number of approvals required and approval settings for the service determine the options available to you. 6. Enter your token passcode and then click Continue. Editing Current Day Wires An un approved wire that has a current day transmit date or a scheduled wire that was not approved prior to the transmit date can be edited. Editing a wire removes any approvals it received previously and the wire must be re approved.

8 1. Click Transfers and Payments > Approve wires. 2. Click the link in the Account column for the wire you want to edit. 3. Click the Edit request link. 4. Click Edit wire. 5. Edit the Debit Information options as needed and then click Continue.

9 6. Edit the options in the following sections as needed: Recipient Information, First Intermediary Information (optional), Second Intermediary Information (optional), and Wire Initiator Information (optional). 7. If applicable, in the Security code field, type the code provided to you by your financial organization for security purposes. 8. Click Continue. 9. Verify the wires and then click one of the following options: Submit for approval Approve Transmit Approve the wire later or allow other users in the company to approve it. Approve the wire now. Approve and transmit the wire. Note: The number of approvals required and approval settings for the service determine the options available to you. 10. Enter your token passcode and then click Continue. Deleting Current day Wires Delete un approved wires that have a current day transmit date or scheduled wires that were not approved prior to the transmit date 1. Click Transfers and Payments > Approve wires. 2. Click the Delete link beside the wire you want to delete. 3. Verify the wire as needed and then click Delete.

10 Scheduled Wires Approving a Scheduled Wire 1. Click Transfers and Payments > Manage next scheduled requests. 2. Click the link in the Approval Status column for the transaction you want to approve. 3. If applicable, in the Security code field, type the code provided to you by your financial organization for security purposes. 4. Click Approve. 5. If required, Enter your token passcode and then click Continue. Deleting a Scheduled Wire A scheduled transaction can be deleted by the company user who created it. When a scheduled transaction is deleted remaining transactions in the schedule are not affected. 1. Click Transfers and Payments > Manage next scheduled requests. 2. Click the Edit request link beside the transaction you want to delete. 3. Click the Delete request link. 4. Verify the transaction as needed and then click Delete. Editing a Scheduled Wire A scheduled transaction can be edited by the company user who created it. When changes are made to a scheduled transaction, any previous approvals it received are removed and the transaction must be reapproved. 1. Click Transfers and Payments > Manage next scheduled requests. 2. Click the Edit request link beside the transaction you want to edit. 3. Edit the transaction as needed. 4. If applicable, in the Security code field, type the code provided to you by your financial organization for security purposes. 5. Click Continue 6. Verify the transaction as needed and then click one of the following options: Submit for approval Approve Transmit Approve the transaction later or allow other users in the company to approve it. Approve the transaction now. Approve and transmit the transaction. 7. If required, type your token passcode and then click Continue.

11 Saved and Returned Wires Returning a Wire for Corrections Wires that are pending approval can be returned to another company user for editing. 1. Click Transfers and Payments > Approve wires. 2. Click the link in the Account column for the wire you want to return. 3. Click the Return wire for edit link. 4. al: In the Correction details field, type the reason why the wire is being returned for correction. These details are included in the Wire Transfer Returned for Corrections alert for company users who subscribed to this alert. 5. Click Return for corrections. Completing a Saved or Returned One time Wire 1. Click Transfers and Payments > Wire money. 2. Click the View saved or returned wires requiring corrections link. 3. Click the link in the Account column for the wire you want to complete. 4. Complete the wire as described in the Wiring Money task, page 3. Deleting a Saved or Returned One time Wire 1. Click Transfers and Payments > Wire money. 2. Click the View saved or returned wires requiring corrections link. 3. Click the Delete request link. 4. Verify the wire as needed and then click Delete request. Token Transaction Authentication Token transaction authentication requires transaction approvers to confirm their identity when approving ACH, ACH file upload, or wire transactions. Authentication is accomplished through a one time code displayed on the user's token device. The entered token code is in the format of PIN Code + Token Code. For example if my PIN is 1234 and the code on my Token is , then my token code would be entered as

12 Searching Completed Wires 1. Click Transfers and Payments > View completed wires 2. Select an Output to option: Screen CSV file PDF 3. Select one or more Account options. 4. Select a Date range option: Specific date From/To 5. Select a Status option: ALL TRANSMITTED PROCESSED CONFIRMED REJECTED IN PROCESS (the transaction is pending validation from the Bank) 6. Select a Wire type option (Your UserID may not have all the options below): Domestic wire Foreign currency international wire USD international wire Wires uploaded via file 7. Click Generate report.

13 TEMPLATE BASED WIRES Template based wire services (domestic, USD international, or foreign currency) allow company users to electronically transfer money between accounts using pre defined templates. A template is a preset format that defines the recipient, first and second intermediary (if applicable), and wire initiator information and is intended for repetitive use. If your company requires multiple approvals for template setup; template adds, changes, and deletes must receive all approvals before the changes to the template can be used. The Manage Alerts page includes many alerts to which company users can subscribe to be notified automatically about various wire related events. Creating a Wire Template 1. Click Transfers and Payments > Manage wire templates. 2. Click the Add a template link. 3. Select or fill in the Debit Information options: Template name Type a name (up to 50 characters) to save the wire transfer as a template for future use. This option only appears to company users who are enabled to a template based wire service. Wire type Domestic wire, Foreign currency wire, or USD (U.S. Dollar) international wire. A company user's enabled wire services determine the wire types available. Account The account from which funds are drawn. Currency The type of currency. For example, U.S. Dollar. This field defaults to USD (US Dollars) for domestic transfer requests. 4. Click Continue. 5. Select or fill in the Recipient Information options: Bank ID type ABA, SWIFT, or CHIPS, based on the recipient bank identification. Bank ID A maximum of 9 alphanumeric characters can be entered (without spaces) for an ABA bank type, 11 for a SWIFT type, or 6 for a CHIPS type. If the Bank ID type is ABA, then the recipient Bank ID must be for a financial organization authorized for the receipt of electronic wires. Bank name Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :?

14 Bank address 1 Bank address 2 Bank address 3 Recipient account Recipient name Recipient address 1 Recipient address 2 Recipient address 3 Up to 35 alphanumeric characters are allowed. An account number may be an IBAN, if appropriate. Additional information Information you want to appear with the transfer (this text is included in your wire transfer history). Up to 140 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :?! $ % 6. If applicable, select or fill in the First Intermediary Information options: Bank ID type ABA, SWIFT, or CHIPS, based on the recipient bank identification. Bank ID A maximum of 9 alphanumeric characters can be entered (without spaces) for an ABA bank type, 11 for a SWIFT type, or 6 for a CHIPS type. If the Bank ID type is ABA, then the recipient Bank ID must be for a financial organization authorized for the receipt of electronic wires. Intermediary account Up to 35 alphanumeric characters are allowed. An account number may be an IBAN, if appropriate. Bank name Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :? Bank address 1 Bank address 2 Bank address 3 7. If applicable, select or fill in the Secondary Intermediary Information options: Bank ID type ABA, SWIFT, or CHIPS, based on the recipient bank identification. Bank ID A maximum of 9 alphanumeric characters can be entered (without spaces) for an ABA bank type, 11 for a SWIFT type, or 6 for a CHIPS type. If the Bank ID type is ABA, then the recipient Bank ID must be for a financial organization authorized for the receipt of electronic wires. Intermediary account Up to 35 alphanumeric characters are allowed. An account number may be an IBAN, if appropriate. Bank name Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. / :? Bank address 1 Bank address 2 Bank address 3 8. If applicable, fill in or change the Wire Initiator Information options: Wire initiator name This field is pre filled with your company name. Up to 35 alphanumeric characters are allowed. Spaces and the following special characters are allowed: open parenthesis, close parenthesis, plus sign, comma, short dash, period, forward slash, colon, apostrophe, and question mark. Wire initiator address 1 This field is pre filled with your company address. Up to 35 alphanumeric

15 characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :? Wire initiator address 2 Wire initiator address 3 Security code The code provided to you by your financial organization for security purposes. 9. Click Add template.

16 Wire Money via Template 1. Click Transfers and Payments > Wire money. 2. Complete the Template Based Wire Transfer Information fields and then click Continue: Template name List of pre defined templates. Conversion rate (optional) Contract number Amount USD equivalent Additional information Frequency Next send on End on Processing options Security code The rate used to calculate the converted U.S. Dollar equivalent of the entered foreign currency amount. A contract number representing the rate of exchange quoted to you for a foreign currency wire for today's date. The dollar amount of the transfer. Commas and decimals can be used when typing the amount of your transfer. If decimals are used, two digits to the right of the decimal are required. If decimals are not used, the system defaults to whole dollars. Click the Calculate currency equivalent link to get the U.S. Dollar equivalent for the currency specified using the current conversion rate. Information you want to appear with the transfer (this text is included in your wire transfer history). Up to 140 alphanumeric characters are allowed. Spaces and the following special characters are allowed: ( ) +,. \ :? $ % Today only, One time, Weekly, Every other week, Twice a month the 15th and last day of the month, Monthly, Monthly last day of the month, Every three months, Every three months last day of the month, Every six months, Every six months last day of the month, Yearly, or Custom. The start date of the recurring wire. Continue indefinitely, Continue until this date, or Continue for this many occurrences. Use the next processing date if a scheduled request falls on a nonprocessing date or Use the previous processing date if a scheduled request falls on a non processing date. The code provided to you by Bank for security purposes. 3. Verify the information as needed and then click one of the following options:

17 Submit for approval Approve the wire later or allow other users in the company to approve it. Transmit Approve and transmit the wire. Approve Approve the wire now. 4. Enter your token passcode and then click Continue. Wiring Money via Multiple Templates 1. Click Transfers and Payments > Wire money via multiple templates. 2. Select a Template name option. 3. In the Amount field, type the amount of money you want to transfer. Commas and decimals can be used when typing the amount of the transfer. If decimals are used, then two digits to the right of the decimal must be entered. If decimals are not used, the system defaults to whole dollars. 4. If desired, change the Send On Date. 5. al: In the Additional information for recipient field, type in text that will accompany the wire. Up to 140 alphanumeric characters are allowed. Spaces and the following special characters are allowed: open parenthesis, close parenthesis, plus sign, comma, short dash, period, forward slash, colon, and question mark. 6. If applicable, in the Security code field, type the code provided by Bank for security purposes. 7. Click Continue. 8. Verify the wires as needed and then click one of the following options: Submit for approval Approve the wires later or allow other users in the company to approve them. Transmit Approve and transmit the wires. Approve Approve the wires now. 9. Enter your token passcode and then click Continue.

18 TRANSACTION LIMITS (FOR ADMINISTRATOR USE) Limits help reduce the risk of fraud by allowing companies to restrict the amount of money their users can send for Wire transfers. Company limits are set by Chemical Bank and apply to all users in a particular company. User limits only apply to a particular user in a company and override the company defined limits when they are more restrictive. A company user's limits cannot exceed the company limits. If a company limit is changed so it is more restrictive than a user's limit, the user limit is automatically set to the company limit. Limits can be defined by service, account, and transaction. Limit Type Daily cumulative Daily by service Daily by account Daily by account by transaction The maximum allowable cumulative amount of all successful transactions in a given day for a group of services. The maximum allowable cumulative amount of all successful transactions in a given day for a particular service. The maximum allowable cumulative amount of all successful transactions on a per account basis in a given day. Each account can have two cumulative limits: one for all ACH transactions and one for all Wire transactions. The maximum allowable amount for each transaction for a particular account. Maximum transaction approval The maximum allowable amount for a bill payment transaction to be approved by a user. Wire limit checking proceeds in the following order: User Daily Limit Company Daily Limit User Daily Account Limit Company Daily Account Limit User Transaction Limit Company Transaction Limit

19 Changing Transaction Limits 1. Click Administration > Manage users. 2. Click the link in the User ID column for the user you want to change. 3. If applicable, click the Edit link beside the service and change the following limits: User Daily limit User Daily Service Limit User Daily Account Limit The maximum allowable cumulative amount of all successful transactions in a given day for a group of wire services. The maximum allowable cumulative amount of all successful transactions in a given day for a particular wire service. The maximum allowable cumulative amount of all successful transactions on a per account basis in a given day. The maximum allowable amount for each transaction for a particular account. User Individual Transaction Limit 3.1 If multiple approvals are required for administration changes, do one of the following: If you are done making changes to the limits, click Submit. If you have more changes to make to the limits, click Continue. 3.2 If multiple approvals are not required for administration changes, click Save changes.

20 ROLES & ENTITLEMENTS (FOR ADMINISTRATOR USE) Roles allow companies to divide responsibilities among their users and reduce the risk of fraud. There are three roles that can be assigned to a company user. A company user can have one or more roles assigned or none assigned. Role No Role Setup Approval A user without an assigned role can enter transactions for services and accounts to which they are entitled. A user with the Setup role can create and maintain templates for transfer and payment services and accounts to which they are entitled. A user with the Approval role can approve and transmit transactions for transfer and payment services and accounts to which they are entitled. Administration A user with the Administration role is often referred to as an administrator. An administrator can create and maintain company user profiles. This includes assigning company users with their logon credentials, roles, service and account entitlements, and transaction limits. Administrators can also rename accounts, reset passwords, and modify the number of approvals required for requests. When a company is set up on Business ebanking a user in the company is designated as the primary user and assigned the Administration role. The primary user is entitled to all services and to all accounts associated with those services based on the company's profile. A company can have multiple administrators. Changing a Company User's Roles 1. Click Administration > Manage users. 2. Click the link in the User ID column for the user whose roles you want to change. 3. Click the Edit Roles link. 4. Add or remove the User Role options as needed, then click Save changes.

21 Entitlements Company Users Entitlements provide companies with another control to divide responsibilities among their users and reduce the risk of fraud. For instance, one company user could be tasked with entering transactions while another is responsible for approving/transmitting them. There are two types of entitlements Service and Account. As the names suggest, service entitlements grant access to services and account entitlements grant access to accounts. For many services these entitlements work together to give company users full access to a service and its features. For services that have associated account entitlements, if a company user is only entitled to the service but not the accounts, the menu navigation for the service is visible but access to the pages is limited and the service is unusable. Users with the Administration role are responsible for assigning entitlements to the subusers. Account Entitlements Account entitlement names indicate what they allow a company user to do. The service entitlement determines the account entitlements a company user sees. Account Entitlement Entitled Account Allow Transmit Function Allows a company user to view an account and its activity and create transactions from the selected account. Allows a company user with the Approval role to approve transactions for an account to which they are entitled. Adding Service and Account Entitlements 1. Click Administration > Manage users. 2. Click the link in the User ID column for the user you want to change. 3. Click the Edit Services & Accounts link. 4. Click the Add link beside each service to enable and if applicable and select the accounts to entitle.

22 5. Click Save changes. 6. If your company requires multiple approvals for user administration, click Submit. Once a user profile has been submitted for approval, further changes cannot be made until all approvals have been received or the request is canceled. The changes to the user profile become effective once the required number of approvals is received. Removing a Service and/or Account Entitlements 1. Click Administration > Manage users. 2. Click the link in the User ID column for the user you want to change. 3. Click the Edit Services and Accounts link. 4. Do one or more of the following: To remove a service that does not have entitled accounts, click the Remove link beside it. To remove a service and its entitled accounts, click the Change link beside the service and then click the Remove link. To remove account entitlements for a service, click the Change link beside the service, select the accounts to remove, and then click Save changes. 5. Click Save changes.