Alerts Webster Web-Link Descriptions

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1 Treasury & Payment Solutions Quick Reference Guide Alerts Webster Web-Link Descriptions This Quick Reference Guide describes the Security and Operational Alerts that are sent from Web-Link, including what triggers them and the available enrollment options. Use this Guide in conjunction with the Alerts Create Quick Reference Guide to learn how to enroll in the alerts that meet your business needs. The Alert feature is located in the top navigation bar under the Tools tab. Depending on your entitlements, the top navigational bar may appear different, e.g. Home instead of Treasury Dashboard. Alert Descriptions and Triggers: Tools > Manage > Alert Settings > Create Alert The Manage Alert Setting screen shows the Security Alerts that are automatically sent when triggered by certain events and the optional Alerts you have enrolled in. All Alerts are sent to your Web-Link Inbox, but you have the option to also direct them to other addresses or to the mobile number associated with your profile. Key Points: If you use ACH, Check or Reverse Positive Pay, we strongly recommend you immediately enroll in the alerts Note: enrollment in the ACH or Check Positive Pay Exception Item Status Alerts will result in an Alert for every exception To prevent receiving more than one Alert for a single transaction, avoid enrolling in overlapping Alerts. For example, the Payment Status Alert for Wires in a Confirmed status is duplicative to the Wire Confirmation Alert for Outgoing Money Transfers The Transaction Alert is for both current and prior day transactions. This can result in multiple Alerts for the same posted transaction. For current day, these alerts are sent each time after a user from your organization has logged in and viewed account transactions, and one of them matches your enrolled transaction type. No Alert is sent if a user does not log in or logs before a transaction is received, which matches your enrollment selection You may receive multiple Payment Status alerts for a single transaction if you choose to enroll in more than one payment status; for example, Sent and Confirmed. Consider enrolling in only the Status most critical to you, such as Failed, Completed or Confirmed payments Security Alerts: Security Alert Title Contact Information Updated New User Password Change or Reset Decription and Condition That Triggers the Alert Sent to all Company Administrators when changes are made to a user profile. Modifications may be related to Name, Address, Telephone number, City, State, Country, , etc. Note: when the user profile address is changed, the alert is sent to both the old and new address. Sent to all Company Administrators when a new user is added to the organization by either an Company Administrator or Webster. This alert is delivered only to a user s secure inbox. Sent to a user after their initial login and anytime their password is changed. 1

2 Security Alerts: Security Alert Title Recipient Change Template Change User Entitlement Change User ID Lock Delivery options modified for an Automatic or Security Alert OOBA - Enable/Disable Access OOBA - Enrollment OOBA - Generate SMS OOBA - Lock Out OOBA - Personal Code Changed OOBA - Unlock Description and Condition That Triggers the Alert Applicable when an organization has enabled dual control for Recipient maintenance. Sent only to Company Administrators when Recipient maintenance occurs. Applicable when an organization has enabled dual control for Template maintenance. Sent only to Company Administrators when Template maintenance occurs. Sent to you and Company Administrators when your entitlements are changed. This alert is delivered only to a user s secure inbox. Sent to you and Company Administrators when your ID is unlocked by Webster or an Administrator. Sent to Administrators. Sent when a SureKey profile is changed between enablement and disablement. (SureKey is the name of Webster s Out of Band Authentication service.) Sent to users when they have successfully completed enrollment to the Out of Band Authentication service SureKey. Sent to enrolled SureKey users when a code was generated. Sent to users when they get locked out of the Out of Band Authentication service SureKey. When a user s SureKey Personal Code has been reset or changed. Sent to users after their SureKey profile has been unlocked. ACH Authorization Rule Status Account Balance Over When an ACH rule is created or maintained. Status Options are: Active functioning rule (recommended selection) Deleted rule has been deleted or is in Deleted status Expired time frame set for the Rule has passed Not Accepted bank unable to use the Rule due to logic errors Pending Approval subject to dual control and awaiting approval Rejected rejected by approver in a dual control situation Sent instructions for the Rule sent to bank backend processing systems Submitted ready to transmit to bank for processing. Note: You will receive an alert every day for each rule when it is in the selected status When the Current Available balance loaded to Web-Link on an enrolled account is greater than the amount entered. When the balance criteria is met in the hourly update file or user login 2

3 Account Balance Under Check Number Cleared Check Positive Pay Decision Status Future Dated Wire FX Rate Change Password Expiration Reminder Payment Status Periodic Balance Personal Reminder Positive Pay ACH Decision Cut-off Reminder When the Current Available balance loaded to Web-Link on an enrolled account is less than the amount entered. For Prior Day Check Paid (BAI code 475) transactions. For enrolled accounts, when a prior day Check Paid transaction matches the submitted Check Number. When Check Positive Pay exceptions are met: Status options: Open decision has not been made (this is the recommended selection). Pending Approval decision requires authorization by an approver only applicable when the organization has enabled Dual Authorization Scheduled decision has been submitted and awaiting transmission Sent decision has been transmitted to bank for processing When the rate changes on a future dated foreign exchange (FX) wire on enrolled accounts. When a password will expire in seven (7) days. For Payments originated within Web-Link. Alert text reads the payment is pending. This does not mean it hasn t been fully approved, it means the payment has posted to the account during the day. Status options vary based on payment type. Refer to the Appendix. You will receive two alerts for a single transaction when you enroll in both a Payment Status and Transaction alert when the payment posting to your account matches the enrolled transaction type. On the schedule entered by you for enrolled accounts, the alert indicates the last Current Available balance loaded to Web-Link. Schedule options include the time and frequency (Daily, Weekly, Monthly and Yearly). The content is defined by you and is sent based on the day and time you specify. Within 60 minutes of the established cut-off time (for example 1:00 PM, ET). When the balance criteria is met in the hourly update file or user login End of day processing When FX rate is refreshed on the wire effective date Seven (7) days prior to expiration When frequency is met When the entered send criteria is met One hour before cut-off 3

4 Positive Pay ACH Exception Item Status Positive Pay Check (includes Reverse Positive Pay) Exceptions Recipient Status Template Status Transaction When the selected ACH Positive Pay Decision Status is met on a selected account. Status Options are: Open the most common status for an alert, status is open before any action has been taken on an exception (this is the recommended selection) Pending Approval for use only when an organization has dual authorization in place for exception processing Scheduled decision is submitted and awaiting transmission to the bank Sent decision sent as the account default decision after cut-off passed When a Check Positive Pay Exception file is processed; Choose from Contains or Does Not Contain exceptions on selected accounts. For ACH and Wire payments, when dual authorization is enabled for Recipient. Maintenance by the organization. Status Options are: Approved when a Recipient is approved Deleted when a Recipient is deleted Pending Approval when a Recipient requires approval Rejected when a Recipient was not approved For ACH, Transfers and Wire Templates, when dual authorization is enabled for Template maintenance by your organization, the Status Opions are: Approved when a Template has been approved Deleted payment when a Template is deleted Pending Approval when a Template requires approval Rejected when a Template has been rejected Save Incomplete when Template has been partially created and saved, but requires additional information For transactions that post to your enrolled deposit accounts. Available Transaction types*: Deposit-Link ACH Return (BAI code 962) ACH Credit Received ( BAI code 142) Miscellaneous ACH Credit (BAI code 169) Incoming Wire Transfer (BAI code 195) Miscellaneous Credit (BAI code 399) ACH Debit Received (BAI code 451) Misc. ACH Debit (BAI code 469) Misc. Debit ( BAI code 699) Note: You will receive two alerts for a single transaction when you enroll in both a Payment Status and Transaction alert when the payment posting to your account matches the enrolled transaction type. * You may receive a high number of alerts when enrolling in Types categorized as miscellaneous. Daily file When an enrolled transaction loads to the Web-Link database (for current day Alerts, requires user to view current day transactions during login session) 4

5 User Entitlements Requires Approval Wire Confirmation When your organization requires dual authorization for actions taken by your Company Administrators and a user ID requires approval. For incoming and outgoing wires after Webster s wire department sends the Fed Reference number to Web-Link. You can select debit, credit or both. This is the preferred alert for wire activity. Note: You will receive two alerts if you have enrolled in this alert and a Transaction alert for Incoming Wire. When an ID requires approval Delivery of Reference # to Web- Link Appendix - Payment Status Definitions: Payment Status Definition Awaiting Transmission Completed Confirmed Failed Status Definition Payment has been completed and approved, but is waiting to be transmitted (payments move in and out of this status almost instantaneously when the payment is submitted). When an ACH or Transfer payment has been processed by the bank. (This is the recommended selection to be alerted that your ACH or Transfer is processed and in its final state.) When a Wire payment has been processed by the bank and a confirmation number has been received. (This is the recommended selection to be alerted that your wire is processed and in its final state.) We could not process the payment (usually due to insufficient funds). (This is the recommended selection to be alerted that your payment failed. This alert is also critical for prefunded ACH transactions.) ACH Internal Transfer Wire X N/A X X X N/A N/A N/A X Hold for Reprint This status is not applicable to Webster Bank. N/A N/A N/A Overdue Partially Approved Pending Approval The payment has reached its effective date or send date but is still pending approval (for Wires, may be overdue as a result of insufficient funds). When an organization requires more than one approval per payment and not all of the approvals are complete. When an entered payment needs approval. (This alert is recommended if you are subject to dual control.) X N/A X Ready to Print This status is not applicable to Webster Bank. N/A N/A N/A 5

6 Appendix - Payment Status Definitions: Payment Status Definition Received by Bank Status Definition Payment has been received by the bank but has not yet been processed. ACH Internal Transfer Wire X X N/A Rejected An approver has rejected the payment. Reprint This status is not applicable to Webster Bank. N/A N/A N/A Save Incomplete Scheduled Security Violation Sent Payment has been partially created and saved, but requires additional information before it can be submitted for approval. Payment has a value date in the future and is scheduled to be processed at that time. Payment has not been processed because of a violation of established security parameters. The transaction has left Web-Link, but is not in its final state. X X N/A X N/A N/A Updated 08/17/2018 If you have any questions, contact your Client Support Specialist. 6