How to process the reports from Seller Center

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1 How to process the reports from Seller Center

2 Agenda Overview How to Process CSV File STEP. Download the File STEP. Open the File STEP 3. Save the File STEP 4. Upload to Seller Center How to Process Excel File STEP. Download the File STEP. Open the File STEP 3. Save the File STEP 4. Upload to Seller Center

3 Overview There are types of files that can be downloaded from Seller Center. CSV File Excel File Notes: Please always check the file extension to confirm the file format. 3

4 How to Process CSV File STEP. Download the File Example : Mass Update Form Choose the right way to download your file Export a CSV file directly from Seller Center Click Products > Manage Products Click Export to download the mass update CSV files by Category To download other CSV Files from Seller Center, please follow the same approach. 4

5 How to Process CSV File STEP. Download the File Example : Order Reports Choose the right way to download your file Export a CSV file directly from Seller Center Click Orders > Manage Orders Click Export to download the CSV files To download other CSV Files from Seller Center, please follow the same approach. 5

6 How to Process CSV File STEP. Open the File Open the template with OpenOffice (free program), not Excel. Download OpenOffice and choose your own language Use Open Office to open CSV File Text Import Settings Character set: Unicode (UTF-8) Separator: Semicolon Notes: If the file cannot be opened properly, please choose Tab or/and Comma. (This may happen when semicolon is used within product description) Always select Semicolon when saving the document. Please refer to Save File Guideline 6

7 How to Process CSV File STEP3. Save the File Save the CSV File under specific settings 3 Click Save As Choose Edit filter settings Click Keep Current Format Select Unicode(UTF-8) under Character set Select Semicolon under Field delimiter Click OK to finish saving 3 This step is only for the CSV Files that need to upload. 7

8 How to Process CSV File STEP4. Upload to Seller Center Choose the right way to upload your file Choose the right way to upload your files. E.g. Select Update Products under Import Mode Click Upload Files Check Results Click Import History If, SKUs are updated successfully If, SKUs are updated unsuccessfully, please download Error Report, fix accordingly and re-upload Number of SKUs processed by system, NOT uploaded All have been uploaded successfully This step is for the CSV Files that need to upload only. When mouse over the number of SKUs system processed, it shows #SKUs that succeeded or failed All or partly fail, please download Error Report 8

9 How to Process Excel File STEP. Download the File Example : Mass Upload Template Choose the right way to download your file To download other Excel Files from Seller Center, please follow the same approach 9

10 How to Process Excel File STEP. Open the File Use Microsoft Office Excel to open the file Right Click the selected file Open the template with Microsoft Office Excel. Notes: Please use Excel 007 version or above Enable Content in Excel and unprotect sheet 0

11 How to Process Excel File STEP3. Save the File Method Click the save button to save your file directly After editing, save the file in Excel Method If you want to save with another file name, please click File > Save As OR This step is only for the Excel Files that needs editing.

12 How to Process Excel File STEP4. Upload to Seller Center Example Mass Upload Template Choose the right route to upload your files. Select Create New Products under Import Mode Click Upload Files Choose the right way to upload your file Check Results Click Import History If, SKUs are updated successfully If, SKUs are updated unsuccessfully, please download Error Report, fix accordingly and re-upload Number of SKUs processed by system, NOT uploaded All have been uploaded successfully This step is only for the Excel Files that need to upload. When mouse over the number of SKUs system processed, it shows #SKUs that succeeded or failed All or partly fail, please download Error Report

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