Midsize Collaboration Solution

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2 Midsize Collaboration Solution Solve the communications challenges Lead to better business results Caroline Aubineau, Sales Business Development Manager Collaboration Market Development Istanbul, December 2014

3 AGENDA 1 2

4 Collaboration Matters

5 Companies with Employees $5.3Bn WW Collaboration Opportunity 2015 * GMV (Global Market View) Total Addressable Market 1 in 6 employees work in Midmarket Collaboration a Top 3 Priority *Gartner 2013 Annual CIO Survey - SMBs

6 Customers are faced with complex, silo solutions What can I do to deepen relationships with customers, suppliers and partners? How can I get the capabilities I need but with less complexity? How can I attract new talent? How can I deliver great user experiences, anywhere, on any device? How can cloud help me to innovate and grow my business faster? Where should I invest in the right tools and training for my IT staff? How do I grow my business while keeping costs down?

7 Collaboration Value Delight users without compromise Empower every team Start from where you are Experience Matters To deliver a delightful, best-in-class collaboration experience, software, hardware and the network need to come together Make Collaboration Simple In order to increase employee adoption while decreasing operational cost Transform Your Workplace To allow your evolving workforce to work from anywhere, anytime

8 Partner Enablement Product development Our on-going commitment to the Midmarket BE6000 BE7000 Packaged Collaboration Solutions Affordable, easy to use and install endpoints WebEx and CMR Today New Channel specializations HCS Powered Partners Simplified Licensing Easy to order On-going partner enablement workshops: 4000 Sales and technical staff trained 35 Countries 100 Cities Dedicated marketing campaigns and promotions 8

9 Incredible Midmarket Momentum Selling in 133 countries >400 new midmarket partners >3 million users on BE6000 solutions #1 Voice Revenue Share (Synergy 2014) >10,000 midmarket customers in the past year Nearly half a billion dollars in annual midmarket sales

10 Business Edition Collaboration Overview & What s New

11 Better communications Turnkey Applications Platforms Core Collaboration Applications Make Relevant to Your Business with 3 rd Party Applications Attendant Console CUAC IM &Presence Jabber Contact Center UCCX Video TP Server Google Application Sales Applications Hospitality Call Control CUCM Voic Unity Connection Paging Paging Server Management Prime Collaboration Call Logging & Fax Call Recording Any 3 rd Party Video Business Edition 6000 Sub 500 Users Business Edition 7000 Over 500 User UC Virtualization

12 Basic IPT to Full Collaboration Packaged Collaboration Solutions Now Serving Companies of Every Size On-Premise Family Model Options Small-Scale BE6000S 150 Users 300 Devices Core UC Apps Only Voice / Video / IPT Core UC Apps Paging Services New Medium-Scale BE6000M 1000 Users 1200 Devices 4+1 Apps Voice / Video / IPT UC / Collaboration Apps Contact Center 3rd Party Apps Medium-Scale BE6000H 1000 Users 2500 Devices 8+1 Apps Voice / Video / IPT UC / Collaboration Apps Video Conferencing Contact Center 3rd Party Apps Large-Scale BE7000M Users Devices 4 6 Apps Voice / Video / IPT UC / Collaboration Apps Contact Center 3rd Party Apps Large-Scale BE7000H Users Devices 5 10 Apps New Voice /Video / IPT UC / Collaboration Apps Video Conferencing Contact Center 3rd Party Apps No Max Capacity Customer Size Collaboration Software Licensing Framework Management Tools Seamless Migration

13 New! Business Edition 6000S *Available Q2 FY 15 Collaboration for users What BE6000S Can Do For Your Business ISR 2921-V 1x PRI or 4x BRI or 4x FXO + 10x CUBE Licenses Call Control Unified CM Messaging Unity Connection IM &Presence Jabber Paging Paging Server Provisioning, Management Prime Collaboration 150 Users 150 VM/UM Users 150 IM&P Users 50 Users / Group 150 Users UCS E160D M2 Single socket, 6 core, 2GHz processor (Intel Xeon Processor E5-2418L v2), 16Gb RAM, 3x600Gb, RAID5 BE6000S Platform 5 Preloaded applications UC Virtualization Hypervisor Routing Security Voice gateway

14 New! BE7000H Model for Large-scale Deployments What BE7000 Can Do For Your Business Video Conferencing New *Available Q2 FY 15 Call Control Unified CM Voic Unity Connection IM and Presence Jabber Attendant Console Unified AC Paging Paging Server Contact Center Unified CCX Response Emergency Responder Control TelePresence Conductor Video TelePresence Server Management TelePresence Management Suite *Record /Stream Collaboration Edge Video Expressway / TelePresence Content VCS Server Provisioning, Management Prime Collaboration Scale-out, Multi-server Solution No maximum system capacity limits - add server(s) to add more users, devices, apps and sites Choice of 2 server models with example capacities (not limited too): - BE7000M: 2RU, 4-6 apps in 1000 to 5000 users / 3000 devices range - *BE7000H: 2RU, 5-10 apps in 1000 to 5000 users / 3000 devices range - Both: Design with more apps / less users -or- with more users / less apps 20 HD video ports without cascading Preloaded with virtualization and applications software Standard user/applications licenses, sold separately Single ordering SKU for each model UCS C240 M4 SFF* Rack Mount Server UC Virtualization Hypervisor New

15 Collaboration Meeting Rooms (CMR) on BE One Meeting, One Experience Business Edition Call Control Unified CM Orchestration TelePresence Conductor Video TelePresence Server Management TelePresence Management Suite Collaboration Edge Expressway WebEx Cloud Collaboration WebEx Cloud Collaboration

16 How can Business Edition & Collaboration Improve your Business?

17 Drive Business Outcomes Four Key Business Outcomes: 1. Improve Customer Experience (increase satisfaction, lower attrition) 2. Address Real Business Cost 3. Manage Risk on the Business 4. Increase Productivity with New Work Practices

18 Improve Customer Experience 1. Every business has a customer facing team 2. Deliver quality customer experience regardless of how, when, and where a customer chooses to engage with your organization (voice, , web, chat & social, selfservice) 3. Ensure first call resolution 4. See what customer say about you online 5. Report key metrics for the business Solution Business Edition Platform Add Licenses for Customer Collaboration (Digital, Social, Video, Mobility) Optionally add: Call recording, Outbound Campaign, CRM integration (SDFC, MSFT) Customer Facing Team Reporting Key business metrics

19 Address Business Cost 1. Rationalize & reduce your office space 2. Implement flexible working Remote working Online Meetings Hot Desking Collaborative meeting spaces 3. Move low paid roles to flexible working contracts to: Reduce staff turnover & recruitment cost Reduce training cost Retain your best staff, Attract talent Solution Business Edition Platform Add: Remote working, WebEx Online Meetings, Video for meeting rooms

20 Manage Risk on the Business 1. Manage productivity & risk from adverse weather: Snow, Rain, Heat Volcano Ash 2. Implement adverse weather plan using Collaboration Maintain productivity Negate risk 3. In the event of adverse weather the business automatically goes to Plan B : Remote working with Voice, Video & IM Online meetings Solution Business Edition Platform Add: Flexible working solution & WebEx meetings

21 Enable New Working Practices 1. Could your workforce benefit from technology enabling flexible & part time working? 2. Use Flexible Working to Enable Part time remote worker Manage Maternity Impact Change the profile of customer facing teams 3. Use the savings of flexible working to implement new employee services Onsite Childcare facilities Onsite Gym facilities Solution Business Edition Platform Add: Remote working, WebEx Online Meetings, Video for meeting rooms

22 ROKA Sports: Collaboration in Real Time Wins Races

23 Why and Why Now?

24 Collaborate Now: The Collaboration Promotion Attractive Discounts Cloud Premises Services Financing Options Upgrade Displace Lead in Midmarket Drive Video Guide Customers to the latest Cloud and premises solutions Replace legacy multivendor systems with up-to-date technology Enable small and medium-sized business with Collaboration Introduce and spread video communications from desktop to boardroom

25 Why Not Try WebEx: Try & Buy 90 Promotion Deliver the Better Together experience with the BE6000 & new WebEx experience Offer: 90-day trial of WebEx Meeting Center with 10 named host Eligible Customers: BE6000 customers from July 1, 2012 Expiration: July 25, 2015 Audio: Toll audio in US. Integrated VoIP in other countries where available Target Partners: Master UC Specialized, Advanced Collaboration Specialized, Express Collaboration Specialized Promotion Details:

26 Unified Contact Center Express Create customer satisfaction A solution centered around user experience, flexibility and productivity. Create customer satisfaction and great user experience: Easy to order with a single click under the BE6000 high level reference (optional) Available as an add-on to both UCL and CUWL bundles Attractive pricing for 5 and 25 agent bundles (Enhanced & Premium). Includes appliance/os license. UCCX comes pre-loaded on the BE6000 data store (support up to 100 agents) Eligible to the Collaboration Promotion

27 Summary Purpose built Packaged Collaboration solution: Serving companies of every size with small-scale and large-scale Business Edition models. For improved collaboration and productivity among employees, customers, and business partners. Powerful Collaboration capabilities: Delights Users provides innovative, secure, easy-to-use Collaboration capabilities for all users, using preferred devices, from any location Boosts Productivity enables efficient, secure, collaborative workspaces across the entire organization Reduces Complexity simplifies operations with one centrally-managed platform that is easy-toinstall, deploy, manage, and maintain Lowers TCO consolidates multiple systems down to one, virtualized server platform that does more with less less time to manage and maintain, less space and power consumption, less cost to own Protects Investments designed with flexibility to grow and change with the pace of the business

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