Master the First Impression: Modernize Your Reg Desk
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1 Master the First Impression: Modernize Your Reg Desk Tuesday, October 16, 2017 Presented by Kevin Yanushefski Product Marketing Manager Cvent Moderated by Eric Andersen News & Engagement Editor Meetings Today Joe Skiados Senior Manager, Onsite Solutions Cvent
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3 HOUSEKEEPING This webinar is worth 1 Marketing clock hour of continuing education toward the initial CMP application the Events Industry Council. To receive this credit for attending simply visit: Here you may also find a copy of today s presentation and watch the webinar On Demand. We will redirect you to this page following today s presentation. Use the Ask a Question box to ask questions at any time during the presentation. Should you experience any technical difficulties, please send a message in the Q&A area or call
4 HOUSEKEEPING Upcoming Event: Contracts: Critical Clauses Presented by Joan Eisenstodt & Kelly Franklin Bagnall Wednesday, October 25 th at 1 pm Eastern On Demand - Also available for you to view at any time. Visit ( today learn more, register and Watch Now!
5 TODAY S SPEAKERS: Kevin Yanushefski Product Marketing Manager Cvent kyanushefski@cvent.com Joe Skiados Senior Manager for Onsite Solutions Cvent jskiados@cvent.com
6 Master the First Impression Modernize the Reg Desk
7 Meet Kevin 8+ years at Cvent Technology Nerd Craft Beer Enthusiast Live in Raleigh, NC with my wife and puppy
8 Meet Joe Over a decade in event tech Hardware Hero DC Native
9 Everything You Ever Wanted to Know About Onsite Registration (but were too afraid to ask)
10 After the webinar: Give feedback, get slides, links & CEUs at: campaigns.cvent.com/firstimpression
11 QUESTION History of Onsite Technology
12 ONSITE EVENT TECHNOLOGY HISTORY Pre-printing was once an innovation First saw ondemand printing around 2005 Huge workstations, desktop PCs, hooked up to a server. Lots of equipment Connectivity and bandwidth get faster and larger. Devices get smaller. Great event experience for all sizes. Original Event Tech Name badge
13 QUESTION When to Modernize your Registration
14 Long Lines Alpha Tables Manual Process Creep
15 QUESTION Equipment Requirements
16 Database to Store Attendee Records Software and Interface to Search for Records Compatible Printer to Print Badge
17 QUESTION Wi-Fi and Bandwidth at Events
18 Separate Channels Hard Line Wireless/mobile router
19 QUESTION Differences between Small and Large Events
20 QUANTITY AND TYPE OF EQUIPMENT BASED ON ATTENDANCE Smaller/less frequent events can use self-service equipment rentals Large Conferences benefit from full service solutions to avoid networking, badge stock, and equipment issues
21 QUESTION Impact on Staffing Needs
22 Unstaffed Greeters for Badge Assembly Full-Service
23 After the webinar: Give feedback, get slides, links & CEUs at: campaigns.cvent.com/firstimpression
24 QUESTION Renting vs. Buying
25 RENT Annual Events Less Frequent Small Events High Frequency Roadshows Repeatable Events $ BUY
26 QUESTION Cost Considerations
27 Man hours can escalate quickly with DIY manual processes
28 Demonstrate savings in both man hours and total budget
29 Get sponsors involved to help offset direct costs
30 QUESTION The Business Case for Automating Registration
31 Session Tracking & Attendee Journey
32 Educational Credit Tracking
33 Lead Retrieval & Tracking
34 Attendee Planner View Push Alerts SMS & Push Alerts
35 QUESTION Defining Success
36 Clean Seamless Fast Interaction
37 Actionable Intelligence 17,000 # of attendees 2,214 Checked-In the first hour 9,705 Checked-In the first 6 hours 27 Attendees on average checked-in/minute
38 QUESTION Working with Technology Providers
39 BEST PRACTICES TO FIND A EVENT TECHNOLOGY PROVIDER FOR REGISTRATION Resources Development & Scalability Demo & Data
40 If you re looking to modernize your registration Cvent provides a complete suite of onsite solutions Deployed at 2M+ events Scalable and affordable for events of all sizes
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42 Questions? Give feedback, get slides, links & CEUs at: campaigns.cvent.com/firstimpression
43 Thank You! Give feedback, get slides, links & CEUs at: campaigns.cvent.com/firstimpression
44 QUESTIONS? Kevin Yanushefski Product Marketing Manager Cvent Joe Skiados Senior Manager, Onsite Solutions Cvent Eric Andersen News & Engagement Editor Meetings Today
45 MEETINGS WEBINAR CLUB On each Webinar Club page, the individual sections will allow you to: Download webinar PPT slides View the webinar On Demand Obtain CMP Credit information Read related articles and so much more! Each webinar has it s own Webinar Club page and URL! For today s Webinar Club page, visit:
46 Thank you for joining today s webinar! Master the First Impression: Modernize Your Reg Desk Please stay connected as you will be redirected to a brief survey from Cvent then you will be sent to the Meetings Today Webinar Club page where you can obtain a copy of this presentation as well find information to gain CMP Credit. If you are not automatically redirected, please visit: Survey:
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