Training & Orientation. Cypress Landing July 2012

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1 Training & Orientation Cypress Landing July 2012

video In real time as event occurs Two way voice

2 Active Monitoring Envera will be monitoring Cypress Landing s pool after hours Class D Licensed Guards Live audio & video In real time as event occurs Two way voice communication Heightened security Reduces vandalism & trespassing Click to Play

3 Virtual Gate Guard Envera will control visitor & vendor entry at the Main Gate What s New? What s the Same? Car trap on both Visitor & Resident lanes Resident vehicle access stickers to prevent tailgating Virtual guards greet visitors 24/7 Visitor verified with Driver s License scan Capture and archive faces and license plates of each visitor with strategically placed cameras Recorded audio and video of each accepted or denied visitor Web-based visitor management portal

4 What Envera s Guards See How we search for your visitors Visitor Name Resident Name Resident Address

5 Log onto MyEnvera.com Enter your Login & Password Click Edit Profile

6 Edit Your Personal Profile When you first log on, verify your: Name Address Phone Number Use Format (000) Change password if you d like Remember to click Save!

7 Update Your Family/Renters From left navigation menu: Select Profile Choose Family Profile/Renters Add / Edit Family Members or Renters. Remember to click Save!

8 Add / Edit Visitors Add / Edit Visitors

To add a new visitor to your list: Enter guest s First & Last Name

9 Manage Your Guest List To view or edit a visitor: Click on their last name Make any necessary updates Remember to click Save! To add a new visitor to your list: Enter guest s First & Last Name Select type: Temporary/Permanent For Temporary, set date & time to expire

10 Add / Edit Phone Numbers Add up to 10 phone numbers to be contacted at by Envera s Virtual Guards

Guest Registration 3 Ways to Manage your Visitors www.myenvera.

11 Guest Registration 3 Ways to Manage your Visitors Self management through web portal Register Temporary / Permanent Guests Renters can only use if owner provides login & password Live Operator (877) , option 2 Voic System (877)

12 Commonly Asked Questions Why the new Virtual Gate Guard system? Heightened security Better control of visitor access into the community When will the new system be operational? Monday, July 16 th is our target go live date Soft opening What if there is damage to the barrier arms/swing gates? Gate function is checked 6 times/day by Central Station Operators If damage/malfunction is observed, Envera will contact the property manager to have them fixed In the event someone hit a barrier arm or swing gate, when notified, Envera will pull video + tag to provide to community

13 Commonly Asked Questions What do I need to do if I am having a party? On your Visitor List, create a Temporary visitor with *Admit All as the Last Name & the Type of party as the First Name Example: *Admit All, Baby Shower Call our Live Operators to update your Visitor List for you How will Realtors/Potential Buyers be handled? Realtors will be allowed access between 7am 7pm, 7 days a week They must show their business card to the camera + scan Driver s License Potential buyers must be with realtor What do I need to do when I change tenants? Complete Resident Registration Form with new tenant information & submit to Property Manager with copy of lease Envera will use this form to update your Family/Renter Profile Change your PIN by calling our Live Operators if you provided it to your previous tenant

14 Commonly Asked Questions Registration Form MyEnvera Tutorial

15 Registration Process Before You Leave Fill out and turn in the Resident Registration Form Any Questions?

16 About Envera Systems - Envera Systems provides gated communities with an alternative to traditional guards. - Our patented monitoring system and proprietary software utilize the latest technology. - We offer an enhanced level of security, in a more efficient manner and at a lower cost. - Our licensed "virtual" guards greet guests arriving to Envera protected communities. They see multiple points in a community at one time, deterring trespassers and voicing down to intruders or vandals.

Royal Oaks Residential Community Owners Association

Royal Oaks Residential Community Owners Association Visitor Management Users Guide Please note When a Guest is added to this system, Security will not call you prior to allowing entry. Table of Contents