Toshiba SurePoint LED Displays offer versatile, intuitive interface and open, industry-standard connectivity
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1 Hardware Announcement , dated April 9, 2013 Toshiba SurePoint LED Displays offer versatile, intuitive interface and open, industry-standard connectivity Table of contents 1 Overview 3 Product number 2 Key prerequisites 8 Technical information 2 Planned availability date 8 Terms and conditions 3 Description 9 Prices At a glance The Toshiba SurePoint TM Solution Flat Panel Touch Display family gives retailers an intuitive interface for both associates and customers that can increase efficiency and speed, reduce training time and associate errors, and create a unique and differentiated checkout experience. Unintentional touch rejection feature to eliminate errors from unintentional contact 'Green Machine': Enabled for S3 deep sleep automation to reduce energy consumption Manufactured from recycled materials Rated at 18 W maximum power usage - up to 65% less than competitors Forward-facing stereo speaker assembly for multimedia, advertising, and training Repositioned 2-stop keylock for added security Touch recognition beep sound for audio confirmation Improved serviceability; I/O attached and removed without opening the display bezel Flashable firmware updates New LED backlight technology Overview As retailers seek ways to meet the unique expectations of today's consumers, the point-of-sale is quickly evolving into a point-of-service. The ubiquity of the worldwide web and the pervasiveness of mobile handsets, netbooks, and laptop PCs give consumers near limitless access to on-demand products, information, and services. For retailers focused on strengthening customer advocacy, speed, accuracy, and a personalized shopping experience are no longer differentiators; they are business imperatives. Toshiba SurePoint flat panel touch displays give retailers an intuitive interface for both associates and customers that can increase efficiency and speed, reduce training time and associate errors, and create a unique and differentiated checkout experience. The new models incorporate the same robust infrared touch as previous models and now feature environmentally-friendly LED backlight technology. These SurePoint 1
2 models can be deployed as interactive cashier displays, for multimedia-operator training, for full-motion video advertising, and as interactive customer displays. For maximum investment protection, these new models feature open, industrystandard connectivity that is compatible with virtually any Toshiba POS or standard PC platform. Available interfaces include standard and powered USB. Powered USB eliminates the need for separate power bricks and improves cable management. Available in a choice of colors, these models are color-matched with any Toshiba POS system unit. Key prerequisites One of the following operating systems is required to run the Toshiba SurePoint LED Displays OS V5.2, or higher 1 Microsoft TM Windows TM Embedded POSReady 2009 Microsoft Windows Embedded for Point of Service V1.1, or later Microsoft Windows XP Professional Edition with Service Pack 2 or 3 Microsoft Windows 7 Microsoft Windows 8 SUSE Linux TM Enterprise Point of Service 11 Driver support will be available from the support website. The following level of drivers will support the SurePoint display models: UPOS , or higher (includes OPOS, JavaPOS) The following operating system is required to run the SurePoint Display: 4690 OS V5.2, or higher 1 1 For deep sleep and wake on touch, 4690 OS V6.2 Enhanced with PTF (Program Temporary Fix) required. For MSR fields available in RMA 2.6 (Remote Management Agent), 4690 OS V6.2 (Classic or Enhanced) is required. Planned availability date April 30,
3 Description Section 508 of the US Rehabilitation Act Accessibility by people with disabilities A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at Product number Description Pearl White 12-inch screen Iron Gray 12-inch screen size LED Backlit IR touch monitor Pearl White 15-inch screen Iron Gray 15-inch screen Pearl White 12-inch screen Iron Gray 12-inch screen Mach Model type LW LG LW LG AW AG 3
4 Pearl White 15-inch screen Iron Gray 15-inch screen Pearl White 12-inch screen size LED Backlit Non Touch Display Only, Iron Gray 12-inch screen size LED Backlit Non Touch Display Only, AW AG NW NG The following features are orderable on machine type 4820, Models 2LW, 2LG, 5LW, 5LG, 2AW, 2AG, 5AW, 5AG, 2NW and 2NG: Description Feature number Low Voltage Power Supply 2900 Brick, Universal No Brick (Powered USB) Power Supply with Power Cord 2899 The following features are orderable on machine type 4820, Models 2LW, 2LG, 5LW, 5LG, 2AW, 2AG, 5AW, and 5AG: Description Feature number Video Cables Analog Video Cable, Short, 0.8m 3440 Analog Video Cable, Medium 1.8m 3441 Analog Video Cable, Long, 3.8m 3442 USB Signal Cables Powered USB Display Cable, 5570 Distributed, Long 3.8m Powered USB Display Cable, 5572 Distributed, Medium 1.8m Powered USB Display Cable, 5575 Distributed, Short 0.8m Standard USB Display Cable, 5573 Distributed, 1.8m Standard USB Display Cable, 5574 Distributed, 3.8m Stands and Mounts Integrated Mount, SurePOS TM Pearl White/Storm Gray w/ tray Integrated Mount, SurePOS Iron Gray w/tray Integrated Mount, SurePOS Pearl White/Storm Gray w/o tray 4
5 Integrated Mount, SurePOS Iron Gray w/o tray Table Top Mount Pearl White/Storm Gray 4305 Table Top Mount Iron Gray 4306 Integrated Mount SurePOS Adapter Kit Vesa Pearl White 1116 Adapter Kit Vesa Iron Gray 1117 I/O Devices MSR/Keylock (3-Track) Pearl White 6962 MSR/Keylock (3-Track) Iron Gray 6963 Keypad/MSR/Keylock, Pearl White 6964 Keypad/MSR/Keylock, Iron Gray 6965 Speaker Assembly,Amplified, Iron Gray 6966 Speaker Assembly,Amplified, Pearl White 6967 Locks Blank Plug Insert 9200 Lock insert (2) 9202 Lock insert (3) 9203 Lock insert (4) 9204 Lock insert (5) 9205 Lock insert (6) 9206 Keylock Random 9218 Key Change Kit 9521 Power Cord Specifies (other than country code assigned) Power Cord, 1.0 M Non-Locking 9880 Power Cord, 1.0 M Non-Locking 9875 The following features are orderable with the SurePoint Models 2NW and 2NG: Stands and Mounts Integrated Mount, SurePOS 700 2NW 4307 Pearl White/Storm Gray w/ tray Integrated Mount, SurePOS 700 2NG 4308 Iron Gray w/tray Integrated Mount, SurePOS 700 2NW 4309 Pearl White/Storm Gray w/o tray Integrated Mount, SurePOS 700 2NG 4310 Iron Gray w/o tray Table Top Mount Pearl White/Storm Gray 2NW 4305 Table Top Mount Iron Gray 2NG 4306 Integrated Mount SurePOS 500 2NG 4311 Video Cables Analog Video Cable, NW, 2NG 3440 Short, 0.8 m Analog Video Cable, NW, 2NG 3441 Medium, 1.8 m Analog Video Cable, NW, 2NG 3442 Long, 3.8 m USB Power Cable, Short, 0.8m NW, 2NG 3712 USB Power Cable, Long, 3.8m NW, 2NG
6 Adapter Kit Vesa Pearl White NW 1116 Adapter Kit Vesa Iron Gray NG 1117 The following features are orderable on machine type 4611, Model 020: Description Feature number Stands and Mounts Integrated Mount, SurePOS Pearl White/Storm Gray w/ tray Integrated Mount, SurePOS Iron Gray w/tray Integrated Mount, SurePOS Pearl White/Storm Gray w/o tray Integrated Mount, SurePOS Iron Gray w/o tray Table Top Mount Pearl White/Storm Gray 4305 Table Top Mount Iron Gray 4306 Integrated Mount SurePOS Adapter Kit Vesa Pearl White 1116 Adapter Kit Vesa Iron Gray 1117 I/O Devices MSR/Keylock (3-Track) Pearl White 6962 MSR/Keylock (3-Track) Iron Gray 6963 Keypad/MSR/Keylock, Pearl White 6964 Keypad/MSR/Keylock, Iron Gray 6965 Speaker Assembly,Amplified, Iron Gray 6966 Speaker Assembly,Amplified, Pearl White 6967 Locks Blank Plug Insert 9200 Lock insert (2) 9202 Lock insert (3) 9203 Lock insert (4) 9204 Lock insert (5) 9205 Lock insert (6) 9206 Keylock Random 9218 Key Change Kit 9521 Education support Education is available for Business Partners, customers, and Toshiba personnel who support the Toshiba SurePoint Displays. The following courses are planned: Toshiba and Business Partner sales personnel: Title Selling the Toshiba SurePoint Solution Models 2Nx, 2Lx, and 5Lx Course Number RE4820S2 6
7 Toshiba and Business Partner technical personnel: Title Customers: Supporting the Toshiba SurePoint Solution Models 2Nx, 2Lx, and 5Lx Title Introducing the Toshiba SurePoint Solution Models 2Nx, 2Lx, and 5Lx Course Number RE4820T3 Course Number RE4820C3 Students can access these and other Toshiba Global Commerce Solutions (TGCS) education courses at Questions about TGCS education should be sent to: Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. 7
8 Technical information Specified operating environment Physical specifications Models 2LW, 2LG, 5LW, and 5LG Note: Includes depot models only available in US and Canada. (Depot Models are 2AW, 2AG, 5AW and 5AG). 12-inch Screen Size 15-inch Screen Size Models 2LW, 2LG, 2AW, 2AG 5LW, 5LG, 5AW, 5AG Width 308 mm in 359 mm in Depth 56 mm 2.2 in 56 mm 2.2 in Height 265 mm in mm in Weight (display) 2.5 kg 5.51 lb 3.35 kg 7.37 lb Weight (display + MSR) 2.75 kg lb 3.59 kg 7.9 lb Weight (display + keypad) 3.08 kg lb 3.93 kg 8.65 lb Models 2NW and 2NG 12-inch Screen Size Models 2NW, 2NG Width 321 mm 12.6 in. Depth 53 mm 2.1 in. Height 269 mm 10.6 in. Weight (display) 2.2 kg 4.8 lb. Max Resolution 800 x 600 Operating environment Temperature: 0 C to 40 C (32 F to 104 F) Relative humidity: 8% to 80% Wet bulb (caloric value): 27 C (81 F) Electrical power: kva.02 Planning information Cable orders None required. Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. Terms and conditions Volume orders: Contact your IBM representative. IBM Global Financing Yes 8
9 Warranty period One year. On-site Service Service or your reseller will either repair or exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the failed machine. The are must be clean, well lit, and suitable for the purpose. For some machines, certain repairs may require sending the machine to a service center. On-site Service: 24 hours per day, 7 days a week, same day response. Usage plan machine No IBM hourly service rate classification One When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order. Field-installable features Yes Model conversions No Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply No Licensed internal code and licensed machine code This product does not contain licensed internal code or licensed machine code. Educational allowance A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance. The educational allowance is 15% for the products in this announcement. Prices Description Pearl White 12-inch screen Mach Model type LW 9
10 Iron Gray 12-inch screen size LED Backlit IR touch monitor Pearl White 15-inch screen Iron Gray 15-inch screen Pearl White 12-inch screen Iron Gray 12-inch screen Pearl White 15-inch screen Iron Gray 15-inch screen Pearl White 12-inch screen size LED Backlit Non Touch Display Only, Iron Gray 12-inch screen size LED Backlit Non Touch Display Only, LG LW LG AW AG AW AG NW NG The following features are orderable on machine type 4820, Models 2LW, 2LG, 5LW, 5LG, 2AW, 2AG, 5AW, 5AG, 2NW and 2NG: P Feature F Description number B Low Voltage Power Supply 2900 P Brick, Universal No Brick (Powered USB) Power Supply with Power Cord 2899 P The following features are orderable on machine type 4820, Models 2LW, 2LG, 5LW, 5LG, 2AW, 2AG, 5AW, and 5AG: P Feature F Description number B Video Cables Analog Video Cable, Short, 0.8m 3440 B Analog Video Cable, Medium 1.8m 3441 B 10
11 Analog Video Cable, Long, 3.8m 3442 B USB Signal Cables Powered USB Display Cable, 5570 B Distributed, Long 3.8m Powered USB Display Cable, 5572 B Distributed, Medium 1.8m Powered USB Display Cable, 5575 B Distributed, Short 0.8m Standard USB Display Cable, 5573 B Distributed, 1.8m Standard USB Display Cable, 5574 B Distributed, 3.8m Stands and Mounts Integrated Mount, SurePOS B Pearl White/Storm Gray w/ tray Integrated Mount, SurePOS B Iron Gray w/tray Integrated Mount, SurePOS B Pearl White/Storm Gray w/o tray Integrated Mount, SurePOS B Iron Gray w/o tray Table Top Mount Pearl White/Storm Gray 4305 B Table Top Mount Iron Gray 4306 B Integrated Mount SurePOS B Adapter Kit Vesa Pearl White 1116 B Adapter Kit Vesa Iron Gray 1117 B I/O Devices MSR/Keylock (3-Track) Pearl White 6962 B MSR/Keylock (3-Track) Iron Gray 6963 B Keypad/MSR/Keylock, Pearl White 6964 B Keypad/MSR/Keylock, Iron Gray 6965 B Speaker Assembly,Amplified, Iron Gray 6966 B Speaker Assembly,Amplified, Pearl White 6967 B Locks Blank Plug Insert 9200 B Lock insert (2) 9202 B Lock insert (3) 9203 B Lock insert (4) 9204 B Lock insert (5) 9205 B Lock insert (6) 9206 B Keylock Random 9218 B Key Change Kit 9521 B Power Cord Specifies (other than country code assigned) Power Cord, 1.0 M Non-Locking 9880 B Power Cord, 1.0 M Non-Locking 9875 B 11
12 The following features are orderable with the SurePoint Models 2NW and 2NG: P Feature F Description number B Stands and Mounts Integrated Mount, SurePOS 700 2NW 4307 B Pearl White/Storm Gray w/ tray Integrated Mount, SurePOS 700 2NG 4308 B Iron Gray w/tray Integrated Mount, SurePOS 700 2NW 4309 B Pearl White/Storm Gray w/o tray Integrated Mount, SurePOS 700 2NG 4310 B Iron Gray w/o tray Table Top Mount Pearl White/Storm Gray 2NW 4305 B Table Top Mount Iron Gray 2NG 4306 B Integrated Mount SurePOS 500 2NG 4311 B Video Cables Analog Video Cable, NW,2NG 3440 B Short, 0.8 m Analog Video Cable, NW,2NG 3441 B Medium, 1.8 m Analog Video Cable, NW,2NG 3442 B Long, 3.8 m USB Power Cable, Short, 0.8m NW,2NG 3712 B USB Power Cable, Long, 3.8m NW,2NG 3714 B Adapter Kit Vesa Pearl White NW 1116 B Adapter Kit Vesa Iron Gray NG 1117 B Power Cord Specifies (other than country code assigned) Power Cord, 1.0 M Non-Locking 9880 B Power Cord, 1.0 M Non-Locking 9875 B The following features are orderable on machine type 4611, Model 020: P Feature F Description number B Stands and Mounts Integrated Mount, SurePOS B Pearl White/Storm Gray w/ tray Integrated Mount, SurePOS B Iron Gray w/tray Integrated Mount, SurePOS B Pearl White/Storm Gray w/o tray Integrated Mount, SurePOS B Iron Gray w/o tray Table Top Mount Pearl White/Storm Gray 4305 B Table Top Mount Iron Gray 4306 B Integrated Mount SurePOS B 12
13 Adapter Kit Vesa Pearl White 1116 B Adapter Kit Vesa Iron Gray 1117 B I/O Devices MSR/Keylock (3-Track) Pearl White 6962 B MSR/Keylock (3-Track) Iron Gray 6963 B Keypad/MSR/Keylock, Pearl White 6964 B Keypad/MSR/Keylock, Iron Gray 6965 B Speaker Assembly,Amplified, Iron Gray 6966 B Speaker Assembly,Amplified, Pearl White 6967 B Locks Blank Plug Insert 9200 B Lock insert (2) 9202 B Lock insert (3) 9203 B Lock insert (4) 9204 B Lock insert (5) 9205 B Lock insert (6) 9206 B Keylock Random 9218 B Key Change Kit 9521 B P = Plant F = Field B = Both Pricing terms Prices in the following PDF prices link are suggested list prices on day of announcement for the US only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. Toshiba Global Commerce Solutions list price does not include tax or shipping and is subject to change without notice. ENUS LIST_PRICES_2013_04_09.PDF IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle. Trademarks 13
14 of Toshiba Corporation in the United States, other countries, or both. SurePoint and SurePOS are trademarks of IBM Corporation in the United States, other countries, or both. IBM and PartnerWorld are registered trademarks of IBM Corporation in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use Toshiba Global Commerce Solutions (TGCS) products and services are offered for sale under applicable TGCS customer agreements and prices in effect at the time of your order. Not all products and services may be available in your country. TGCS reserves the right to modify or withdraw these products at any time without notice. The information in this announcement is provided for your information only. Additional terms and conditions are located at For the most current information regarding TGCS products, contact your Toshiba Global Commerce Solutions representative or reseller, or visit the Toshiba Global Commerce Solutions website at 14
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