1. System Requirements

Transcription

1 Table of contents 1. System Requirements Before you can order Pop-ups Remove Skype Add On Call This Phone Number on Web Page Login Remember me Lost password Register Search for product Lookup product in the menu Search by name Search by number Search by asterisk Search error Create an order Scales Carton Pallet Change product quantity Delete products Pictures of product Check out Change products Delete products Backorder Order history Deliveries Invoices Backorders Log out Download pricelists Help Disclaimer Contact us...51 Index

2 1. System Requirements To use our webshop you need Internet Explorer 8 or higher. Internet Explorer 9 and higher Some websites are designed for older browsers. You may experience compatibility issues on these sites until they are updated for Internet Explorer 8 or for Internet Explorer 9. To enable Compatibility View for specific websites that are not displayed correctly or that are not working correctly, follow these steps: 1. Open the website that is not displayed correctly or that does not work correctly in Internet Explorer 8 or in Internet Explorer Click the Compatibility View button that is located directly to the right side of the address bar next to the Refresh button. Or, on the Tools menu, click to select the option Compatibility View. If the Tools menu is not displayed, press ALT to display the Tools menu. For more information, you can visit the website from Microsoft: 2

3 1.1 Before you can order Before you can start ordering at our webshop, please allow Internet Explorer to accept popups from our webshop. If pop-ups are not allowed, it s possible that placing an order will not work. 1. Please go to Tools in the menu and click Internet Options. 2. Please select Trusted sites and click Sites as shown in the picture below. 3

4 3. Insert the address of the Kerckhaert webshop ( ) in Address of website to allow. Click Add and click Close to finish. 4

5 1.2 Pop-ups Before logging in to our webshop, it s possible that you see a message telling you that your computer doesn t allow pop-up s. You need to allow pop-ups from our webshop if you want to see the order confirmation at the end of your order. At the top of the page you will see an information bar. Please click the yellow information bar en click Always Allow Pop-ups from This Site. When you have followed the instructions correctly, you will not have any problems ordering from our webshop. 5

6 1.3 Remove Skype Add On Call This Phone Number on Web Page If you have installed Skype on your computer, Skype will recognize our product numbers as phone numbers. You can disable this feature in Skype. If you don't, it won't have any effect to the correct processing of your order. Skype recognize our product numbers as phone numbers U can turn off the function by using the following instructions. Uninstall the Skype IE add-in by clicking on Remove Skype add-on for IE from the Skype plug-in menu located on IE command bar or toolbar as shown in the figure below: Sometimes the IE s Skype add-on menu may be hidden due to space constraint. If you cannot find button with Skype logo, try to click on the rightmost arrow to expand the menu. If you choose to un-install the the add-in plugin, Skype will remember the preference and will not try to install the IE add-on again on future install or upgrade. To install the Skype IE plugin or add-on again, you will need to specifically tell the Skype installer to include Install Skype Plugin for Internet Explorer option as shown in the figure below: 6

7 Apparently the built-in Skype IE Plugin remover is little buggy, as on some system, performing step above to uninstall and remove Skype IE plugin is not enough to get rid of the add-on and/or the menu button in the IE s menu bar or toolbar. If there is still trace of Skype add-on still has hooks into Internet Explorer, try to use the following command to completely remove all references and hooks of Skype in IE by unregistering Skype IE Plug-in from the IE toolbar. In Vista, use an elevated command prompt. Close all IE windows before running the command. regsvr32 /u c:\program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll Still the Skype IE Plugin still persistent on your system, go to Internet Explorer, click on Tools -> Manage Add-ons -> Enable or Disable Add-ons. In the Manage Add-ons diaglo, disable all Skype items found, namely Skype and Skype add-in (mastermind). One last step is to search for SkypeIEPlugin.dll file (normally located in c:\program Files\Skype\Toolbars\Internet Explorer\ folder) on your computer and delete the file. Again, close all Internet Explorer windows before deleting the file otherwise the file will be locked. 7

8 2. Login Welcome to the Kerckhaert Horseshoe Factory webshop. If it s the first time you visit our webshop, you can follow these instructions to make an order. 1. At the Kerckhaert website ( please click DEALER LOGIN. You will then be redirected to this page: 8

9 2.1 Remember me 1. Please fill in your login and password 2. If you want Internet Explorer to remember you the next time you visit our webshop, please select REMEMBER ME. 3. Please click on LOGIN. The next time you visit our webshop, Internet Explorer will remember you. 9

10 3. Lost password 1. If you forgot your password, please click LOST PASSWORD?. 2. After completing the form, please click SEND. 10

11 3.1 Register If it s the first time you visit our webshop, please register. 1. Please click on DEALER LOGIN at the Kerckhaert website ( 2. You will then be redirected to the following screen: 3. Click REGISTER and fill in your information. 11

12 4. After completing the form, please press SEND to finish the registration. The following text will appear on your screen. 12

13 If you registered successfully you will receive this . 13

14 After logging in, you will be redirected to the Order form. 14

15 4. Search for product Once you are logged in, you are ready to create an order. There are 3 different ways to add products to your shopping cart. Lookup products in the menu Search for products by name Search for products by number 4.1 Lookup product in the menu The first option to add products to your shopping cart is to navigate using the menu. You can see the menu at the left of the page marked with a red rectangle in the screen below. If the arrow is clicked, the menu will appear (see next page). 15

16 If the arrow is clicked again, the menu (which is divided into several categories) will disappear. 16

17 If you would like to browse through our horseshoes, please click HORSESHOES and it will expand. 17

18 If you want to add a horseshoe from the SN family, please click the triangle in front of SN family and the horseshoes from the SN family will appear. As you can see, you can select any product from the category SN family. If you would like to add SSP horseshoes, please click SSP and all the products will appear in the list. 18

19 On top of the menu, you can see two arrows after SSP. If you click the right arrow, the next 50 results will appear in the list. If you click the left arrow, the previous 50 results will appear. With the scrollbar on the right you can move up and down through the results. 19

20 4.2 Search by name Another way to add products to your shopping cart is searching by name. If you know which product you are looking for, you can search for it by name. If you are looking for nails, please insert nails in the search box. It doesn t matter if you type nails, Nails, NAILS or Nails. Then click on GO next to the search box and all results containing nails will appear in the list. 20

21 With the scrollbar you can move up and down through the search results. Above the list you can see Show next 50 results. If you click the right arrow, the list will show the next 50 results. If you click the left arrow, the list will show the previous 50 results. 21

22 4.3 Search by number A third way to search for products is by number. All products in our webshop have a specific product number. If you know the product number of the Kerckhaert Hoof rasp ( ) by heart, you can insert it into the search box. As you can see in the example below, you don t have to insert the exact number. If you click GO next to the search box, the product linked with the number will be shown in the list. 22

23 Another way to search for products, is to insert part of a product number. If you search for , but you typed 725 into the search area, all results containing 725 will be shown. So also products who don t start with 725 will be shown, for example

24 4.4 Search by asterisk You can also search more specific by using the asterisk. If you use the asterisk, all the products containing the information beneath the asterisk will be shown. If you want to search even more specific, (a horseshoe with size20) insert sn*20*. If you are looking for front horseshoes, insert sn*20*f*. (Front) 24

25 4.5 Search error If you mistyped the name of a product ( hamer instead of hammer ), you will see this message appear in the list. Please check the spelling or use the menu to navigate to the right product. 25

26 5. Create an order Once you searched for products in the webshop, you can create an order. The first thing to do is insert the quantity you want of each product. We use a Kerckhaert hoof rasp for this example. If you would like to order 1 hoof rasp, please fill in 1 in the quantity area. After you filled in the quantity, please click ADD TO CART. NOTE: If you press Enter (after typing the quantity of the product), products will not be added to your cart! 26

27 The products will be added to your shopping cart. After the product was added to your shopping cart, you can search again for other products. 5.1 Scales You can also choose to get a discount by ordering scales. Some products in the webshop have several levels of scales discount. As you can see, Maddox nails have one level of scales discount. 27

28 If you click 5,57/72 PCS as shown in the example on the previous page, you will see that 72 pieces will be added for the price of 5,57 per unit. If you click 5,57/72 PCS again, another 72 pieces will be added to your shopping cart. If you click 5,57/72 PCS once more, another 72 more pieces will be added to your shopping cart. When the correct quantity is filled in, please click ADD TO CART to add the products to your shopping cart. 28

29 5.2 Carton Another way to order products is by carton. For instance, a carton of Kerckhaert Hoof rasps will get you 36 pieces for the price of 10,85. If you click once, 36 pieces will be added to your shopping cart. If you click again, 72 pieces will be added to your shopping cart. When the correct quantity is filled in, please click ADD TO CART to add the products to your shopping cart. 29

30 5.3 Pallet Another way to order your products is by pallet. If you see data in the Pal column, you can order this product as a pallet. If you click 168 BOX, 168 boxes will be added to your shopping cart. If you click 168 BOX again, another 168 boxes will be added to your shopping cart. 30

31 5.4 Change product quantity It s also possible to change the quantity of a product if your shopping cart already contains products. Please go to your shopping cart, click the quantity area and change it to the desired quantity. 5.5 Delete products If you would like to delete products from your shopping cart, please click the blue cross in the DEL column. After clicking the blue cross, the product will disappear from your shopping cart. 31

32 6. Pictures of product Before you buy a product you might want to see what it looks like. If you want to buy a horseshoe from the DF family, you can see a camera-icon in front of the product number ( Info column). If you click the camera-icon, a picture of the product will appear in a new window. 32

33 7. Check out If you added all the products you wish to order to your shopping cart, please proceed to check out. Click CHECK OUT at the bottom of the page or click on SHOPPING CART at the top of the page. Or Your company details and the products you are about to order will be displayed. 1. You can fill in your own order reference 33

34 2. If you can t find the product you were looking for, or you would like to add any info, you can fill in the Comments box. 34

35 7.1 Change products You can verify and/or change the quantity of your order before you complete it. When you click the quantity, the text will be selected in blue. You can now change the quantity. In this example we changed 140 to 70. Please click NEXT STEP if you are ready. The quantity is now successfully changed. Please click CONTINUE SHOPPING or CONFIRM ORDER. If you want to remove products, follow the further instructions. 35

36 7.2 Delete products In the same list, you can also delete products. The only thing you have to do is click the blue cross at the end of the line. The page will refresh and the products you ve deleted are removed from the shopping cart. Please click NEXT STEP. You will see the final quantity you re about to order. Please click CONFIRM ORDER to confirm your order. 36

37 If you press CONFIRM ORDER you will be asked to validate the order again. You can also read the Metal Union Conditions if you like. If you don t, please click Confirm Order. 37

38 When you confirmed your order and Internet Explorer is accepting pop-up s, you will see the order confirmation. You will receive several mails to keep you informed about your order. Kerckhaert will send you an when the order is created, when the order is confirmed, when the delivery is planned, when the delivery is packed and ready to be shipped, when the invoice is created. 38

39 7.3 Backorder At the bottom of the page you can see a list of products which are outstanding backorders from previous orders. These will be delivered together with your new order if available, unless you inform us that they should be cancelled. 39

40 8. Order history If you would like to review past orders, please click ORDER HISTORY to view a report. You can see all the documents that belong to an order if you click the document-icon at the end of an order (marked red) in the Docs column. 40

41 All the documents that belong to the order will be shown. You will see these documents (if available): Orders Deliveries Invoices Backorders If you want to view the Orde Confirmation, please click the document-icon in the Order list. (Please make sure Internet Explorer is accepting pop-ups chapter 1.2 from our webshop, otherwise you won t be able to see the documents). You can close the Order Confirmation by clicking the cross on the top right corner of the screen. Please click the printer icon to print or the disk icon to save the document. 41

42 8.1 Deliveries If you would like to see the Delivery Specifications, please click the paper-icon in the Deliveries list. (Please make sure Internet Explorer is accepting pop-ups chapter 1.2 from our webshop, otherwise you won t be able to see the documents). You can close the Delivery Specification by clicking the cross on the top left corner of the screen. Please click the printer icon to print or the disk icon to save the document. 42

43 8.2 Invoices If you would like to review an Invoice, please click the document icon in the Invoices list. (Please make sure Internet Explorer is accepting pop-ups chapter 1.2 from our webshop, otherwise you won t be able to see the documents). You can close the Invoice by clicking the cross on the top right corner of the screen. Please click the printer icon to print or the disk icon to save the document. 43

44 8.3 Backorders If you would like to see any possible backorders, please click the document-icon in the Backorders list (Please make sure that Internet Explorer is accepting pop-ups chapter 1.2 from our webshop, otherwise you won t be able to see the documents). You can close the Backorder by clicking the cross on the top right corner of the screen. Please click the printer icon to print or the disk icon to save the document. 44

45 9. Log out After finishing your order, you can log out by clicking LOG OUT. You will then be redirected to the Kerckhaert homepage. 45

46 9.1 Download pricelists If you want to download a pricelist, please click on the green button with the arrow. You can choose Horseshoes, Nails and Tools. In both Horseshoes and Nails, there are several options. You can also download a pricelist with all horseshoes for example. By Tools you can only choose to download the pricelist of Tools or Special shoes-pads. 46

47 You can also change the date, so you can check if there are any price changes Pricelist in PDF format If you want to download a pricelist in PDF format, please click on the PDF button. At the bottom of the page you will see an information bar where you can choose to Open or Save the document. 47

48 If you open the document, there will be opening a separate screen. You can print the file by clicking on File and Print. You can close the document by clicking the cross on the top right corner of the screen Pricelist in Excel format If you want to download a pricelist in Excel format, please click on the Excel button. 48

49 At the bottom of the page you will see an information bar where you can choose to Open or Save the document. If you open the document, there will be opening a separate screen. At the top of the page you will see an information bar. Please click Enable Editing. You can print the file now if you want. You can print the file by clicking on File and Print. You can close the document by clicking the cross on the top right corner of the screen. 49

50 9.2 Help If you have any questions about our webshop, you can always consult Help by clicking the question mark. 9.3 Disclaimer If you wish to read our disclaimer, please click DISCLAIMER at the bottom of the page. 50

51 10. Contact us If you would like to contact us, you can find our addresses, phone number, address, fax number and other information at the contact page on our website. 51

52 Index B Backorder, 39 Backorders, 44 Before you can order, 3 C Carton, 29 Change product quantity, 31 Change products, 35 Check out, 33 Compatibility View, 2 Contact us, 51 Create an order, 26 D Delete products, 31, 36 Deliveries, 42 Disclaimer, 50 E Enter, 26 H Help, 50 I Internet Explorer, 2 Invoices, 43 L Log out, 45 Login, 8 Lookup product in the menu, 15 Lost password, 10 O Order history, 40 P Pallet, 30 Pictures of product, 32 Pop-ups, 5 Pricelist in Excel format, 48 Pricelist in PDF format, 47 Pricelists, download, 46 R Register, 11 Remember me, 9 Remove Skype Add On Call This Phone Number on Web Page, 6 S Scales, 27 Search by asterisk, 24 Search by name, 20 Search by number, 22 Search error, 25 Search for product, 15 System Requirements, 2 T Trusted sites, 3 52