Please note that there are software dependencies for both the Broker and Insurer for this solution to work;

Transcription

1 How to Guide: Open GI Document Creator for IPID Templates IPID Overview The UK and Republic of Ireland (non-life) insurance markets are required to comply with the Insurance Distribution Directive (IDD) by 1st October One of the aims of the IDD is to improve product information to enable consumers to make better-informed purchasing decisions. To assist with this, the Financial Conduct Authority (FCA) have implemented an Insurance Product Information Document (IPID). An IPID is a short summary of an insurance policy, which presents relevant information about the product in a standardised format. An IPID must be supplied prior to the conclusion of an insurance contract (new b usiness and renewal). Open GI has developed a new hosted solution to allow our product partners to self-serve their documents. This centralised service will provide documents to both users of our Core and Version 7 (V7) Broker Management Systems. Please note that there are software dependencies for both the Broker and Insurer for this solution to work; Insurer Microsoft Word 2013 or higher URL to be whitelisted Broker Integrated document distribution solution i.e. Open Print Manager/Open Document Centre UK/NI - EDI 3.00Z or higher Ireland - EDI 4.00H/1 or higher Your customers will need to receive an IPID at quote stage for new business and at invite stage for renewals. This is to ensure the document can be reviewed prior to the conclusion of the contract. For Core system users with an online journey, the document will be available to view and print below the Policy Summary on the right-hand pane of the quote page. Please note the IPID is in addition to the pre-existing POS documents including the Policy Summary. These documents will continue to be available. 1

2 Mobius Rating (MR) is a cloud-based solution for insurers to distribute and manage products. This solution will be utilised to store and control the distribution of IPID templates. This How to Guide will document the steps involved in creating, publishing and displaying an IPID template: 1. Logging into Mobius Rating (MR) 2. Installing the Open GI Add-In 3. Using the Add-In to create IPID Templates 4. Publishing the Document 5. Using Mobius Rating for IPID 1. Logging into Mobius Rating (MR) In order to use the Open GI Document Creator application, user credentials are required for Mobius Rating (the same credentials will be used for the Document Creator application). *Any individual that will be creating/uploading IPID s will need to sign up. This can be completed by raising a Zendesk ticket and providing first name, last name, organisation and address. Details on how to raise a Zendesk ticket can also be found in this document. Once your Zendesk ticket has been raised, you will be added to the portal and an invitation to sign up will be sent via . Please follow the link in the to sign up. The first time you log on you will need to use this URL to create a password: theinsurercloud. com/session/ SignUp. The screen to the right will be displayed; 2

3 Enter your address and click on send verification code. This will send a six-digit code to the address entered as referenced below and it will open up the verification code field; Enter the code into the field, create a password and then enter your name. This will then log you onto MR. Following registration, the URL to access Mobius Rating is and your username is the address you used to register with. 3

4 2. Installing the Open GI Add-In To install the Add-In, you will need to open the Microsoft Word application and navigate to the insert button in the tools ribbon at the top of the screen. From here, click the store button. This will open up a new tab where you can search for the Open GI Add-in (Open GI Document Creator). The icon to the right will then display; Once located, click on the add button located to the right of the application, this will download the application and open up a panel to the right hand of the screen. Once added, the application does not need to be downloaded again; it will be available via the Open GI Document Creator button that will be added to the home ribbon (please see below). If for some reason when opening Microsoft Word the Add-in is not in the home ribbon, click on the Insert tab, select My Add-ins, followed by My Add-ins again and you will see the Open GI Document Creator (as below). Double click on the application and it will insert into the home ribbon once again. 4

5 3. Using the Add-In to create IPID Templates Once the Add-In has been downloaded you can begin the process of creating templates. Open the application by clicking on the Open GI Document Creator button in the home ribbon. From there, you will then be presented with a task pane within Word prompting you to login. Enter the MR credentials this consists of a username and password. For those who distribute products to both the Core and V7 platforms, you will be able to use a single set of credentials when using the Add-In. 5

6 The next step is to create the template. The IPID template can be created using the standard Microsoft Word features and supplemented with dynamic data using merge fields that can be inserted using the Add-In. In order to enter these, the user can double click on the merge fields. There are some merge fields that are specific to a business line i.e. sums insured fields for home insurance. Logic statements such as IF statements can be added to the document to control the output of certain areas. 6

7 The Open GI solution allows the creation of one IPID per product/scheme. This means that all cover levels can be accommodated in one document using the IF/ELSE commands, please see below example for a home policy; * Please see appendices for Cover Types. 7

8 Cover Start and End Dates In order to calculate cover start and end dates click on the Cover Start Date mergefield and a Date Methods box will open up underneath. Here, it is possible to add X amount days/months/years to the cover start date based on the policy term. 8

9 Example Scenarios: When Cover End Date is exactly X months after Cover Start Date Example: Starts 01/10/2018 Ends 01/10/2019. Click CoverStartDate > Click Add Months > Click Field > Click to expand Policy and open up PolicyTerm > Click on PolicyTerm to select > Click Add to insert into document > mergefield will be added to the document as right; AddMonth( $Policy.PolicyTerm$, $PolicyCoverStartDate$) When Cover End Date is minus one day from Cover Start Date Example: Starts 02/10/2018 Ends 01/10/2019. Click CoverStartDate > Click Advanced Add Date > Click AddMonth > Click Field > Click to expand Policy and open up PolicyTerm > Click on PolicyTerm to select > Click Add Step > enter minus 1 in box for step 2 > click Add > mergefield will be added to the document as below; AddDay( -1, AddMonth( $Policy.PolicyTerm$, $PolicyCoverStartDate$)) For Add-On Marketplace Providers Only The Cover End Date for Add-on Marketplace policies should be calculated in days. This is because these policies can be purchased mid term. Click CoverStartDate > Click Advanced Add Date > Click AddDay > Click Field > Click to expand Policy and open up PolicyTerm > Click on PolicyTerm to select > Click Add to insert into document > mergefield will be added to the document as below; AddDay( $Policy.PolicyTerm$, $Policy.CoverStartDate$) 9

10 4. Publishing the Document When the template has been created you will then click on the Publish button from the menu drop down at the top of the Add-In see the screenshot below. You are then prompted to input a name for the document and select the products that the template should be associated with. Clicking on the Publish button will save the template to the document store in MR. Please be aware there is a 16MB maximum file size upload limit. 10

11 5. Using Mobius Rating for IPID The MR dashboard panel is displayed and you will need to click on the documents tab on the left-hand side of the screen. You will be presented with the documents index page where you can view the documents associated with the line of business. Clicking view on the right-hand side of the document (under the Actions header) will open up a Document Details page that displays four tabs: Details, Versions, Products and Template View. 11

12 There is an icon that is located above the four tabs: This is the Preview Document functionality. Clicking on this icon provides the user the ability to render the document and confirm the formatting is as expected. After clicking on the icon the user is presented with a screen as below: 12

13 The screen contains all of the merge fields that can be entered into the document. Populating these fields with the expected information will populate the document accordingly. For example, if the document contains a cover type merge field, and Comprehensive is entered into the cover type field, then the document will populate Comprehensive. See below example workflow: 1. Document is created and published into Mobius Rating. When viewing in the Template View tab, the merge fields can be seen as highlighted below: 13

14 2. Select the Preview Document icon and populate the fields that are included in the document as merge fields and click on the Generate Document button: 3. A window will pop up at the bottom of the screen prompting the user to open the rendered document: 14

15 4. The document will open in a new window in its rendered format, with the dynamic information populated: Please see appendices for cover type s that are utilised by Open GI. 15

16 From the versions tab, the user can click on Set Active to make that version of the document live, either from the time of selecting or from a future date. The document will now be available from the Broker System (Core or V7). 16

17 Testing and Support The Insurer UAT testing process is as follows; 1. Insurer downloads the Add-In and creates their IPID document 2. Document is then saved to the template store in Mobius Rating 3. Insurer s to advise that the document has been saved to the template store 4. Open GI run through a test pack that covers various scenarios regarding cover types and will return the output documents to the insurer 5. Should the insurer wish to make any amendments they will repeat the above process 6. When the insurer is happy with the output document they can log into Mobius Rating to activate the document (make live). Questions or queries relating to using the Add-In, and signing up, should be directed to: When following this URL the user will be presented with the below screen, click on Sign in in the top right hand corner. 17

18 This will open up the below screens, click on the Sign up hyperlink under forgot my password. Enter name and address followed by clicking Sign up. A verification will then be sent to the address entered as below, click on the first link to verify. 18

19 This will then navigate to the below page. Enter name and a password, then click Set password. The screen below is now available. Click on Submit a request in the top right hand corner. 19

20 Click on the first dropdown box and select Document Creator Web Add-In Support Ticket see below. Then populate the following fields as required. 20

21 The product access token field is not mandatory. System Info and Microsoft Word Version are mandatory, as they will help us to understand and investigate. When complete, click the Submit button. 21

22 Appendices: Platform Business Line Cover Type Core Private Motor Comprehensive TPFT TP Only Commercial Vehicle Household Motorcycle Comprehensive TPFT TP Only Contents Buildings Buildings and Contents Comprehensive TPFT TP Only Version 7 Private Motor Comprehensive Third Party, Fire And Theft Third Party Only Fire And Theft Only Accidental Damage, Fire And Theft Road Traffic Act Only Commercial Vehicle Household Motorcycle Comprehensive Third Party, Fire And Theft Third Party Only Fire And Theft Only Accidental Damage, Fire And Theft Road Traffic Act Only Full Perils Flea (Fire, Lightning, Explosion, Earthquake and Aircraft) and Subsidence Flea only Comprehensive Third Party, Fire And Theft Third Party Only Fire And Theft Only Accidental Damage, Fire And Theft Road Traffic Act Only Open GI Limited 2018 This Document is copyright protected and the property of Open GI Limited. It should not be copied in whole or part, or used for manufacture, or otherwise disclosed without the prior consent of the company. Any copies of this document made by any other method must also include a copy of this legend. 22