Website Page. Before making login in to the website there are some links available outside on the website page only.

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Download "Website Page. Before making login in to the website there are some links available outside on the website page only."

Moris Stone
6 years ago
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1 Website Page Before making login in to the website there are some links available outside on the website page only. 1. Download Model Estimates: To download the Model Estimates which are uploaded by RDPR department click on the highlighted (Download Model Estimates) link. 2. Latest News: To download the Latest News and Documents which are uploaded by RDPR department click on the highlighted (Latest News) link. 3. Work Demand: To demand work for themselves (Job Card Holders) or for anybody else who is having job card number click on the highlighted (Work Demand) link. 4. Lodge Complaint: To lodge the complaint click on the highlighted (Lodge Complaint) link. Public citizen does not require login to lodge complaint. When the petitioner is an Officer (ZP/TP/GP) or Elected Representative (M.L.A/ M.P/ Ministers) will login through predefined login ids and predefined severity.

Download Model Estimates Below are the steps to download model estimates: 1. Click on the Excel or PDF icons to download the respective Model Estimates in Excel and PDF formats. 2.

2 Download Model Estimates Below are the steps to download model estimates: 1. Click on the Excel or PDF icons to download the respective Model Estimates in Excel and PDF formats. 2. Either click on Save or Save as option to save on the desired location on your system. 3. Click on the Government Of Karnataka logo given on the left side top corner to go back to website page.

3 Latest News Below are the steps to download model estimates: 1. Click on the PDF icons to download/view the documents in PDF format. 2. Either click on Save or Save as option to save on the desired location on your system. 3. Click on the Government Of Karnataka logo given on the left side top corner to go back to website page.

4 Work Demand

5 Work Demand Cont.. To demand work for themselves (Job Card Holders) or for anybody else who is having job card number will come on this page. Below are the steps to make work demand: 1. Fill Applicant s details. 2. Fill Application details. 3. Press Save button to save details. 4. Press Clear button to clear all values in the boxes. Applicant s details: Applicant is the person who demand work for themselves or for anybody else. Select the Applicant s Type out of Individual/ Government Organization / Non-Government Organization. Enter the Name of the applicant who raises the work demand in the Applicant s Name field Enter Father/ Husband name of applicant in the Spouse Name field. Enter Spouse name of the applicant in the Father Name\Husband Name field. Enter Mobile no of applicant in the Mobile No field. Select the Residential Type (Rural/Urban), by default it is Rural. Enter the Date of Application in the Date of Application field. Enter City, Street/Area Name, House No/Building No. and Pin Code for Urban as applicant s residential type.

6 Work Demand Cont.. Enter the applicant s Mobile No in the mobile no field. Enter the applicant s Landline No. if any. Enter the applicant s if any. Enter the applicant s Aadhaar No. if any. Application Details: In this section the person for whom request is raised his details are provided. Below are the steps to fill application details: 1. Select district from District dropdown. 2. Select taluk from Taluk dropdown. 3. Select gram panchayat from Gram Panchayat dropdown. 4. Select village from Village dropdown. 5. Enter work duration i.e. for how many days work is being demanded in the Work Duration(No of Days) field. 6. Enter work demanded from date in Work Demanded From Date field. 7. Select one of the options from Individual/ Kayak Sangha i.e. the work is demanded for an individual or kayak sangha member.

7 Work Demand Cont.. 8. When Individual is selected job card numbers of the village selected are populated in the list box. From which applicant may select that the job card number of the person for which work is demanded. His record gets populated in the grid. 9. When Kayaka Sangha is selected all the Kayak Sanghas belonging to the selected village are populated. One has to select one of the populated Kayaka Sanghas and their members are automatically populated in the grid. 10. So when grid has job card number of the work seekers the applicant has to select records by ticking the records and un-tick which are not required. 11. In case of Online user one has to type verification code in the Verification field. 12. Press Save button to save the work demand details. 13. Press Clear button to clear all values in the boxes.

8 Lodge Complaints

Lodge Complaints cont... This screen captures the petitioner and complaint details. One can get the complaint lodged through 4 different channels: 1.

9 Lodge Complaints cont... This screen captures the petitioner and complaint details. One can get the complaint lodged through 4 different channels: 1. Online: The petitioner can lodge the complaint on MG NREGS website with Normal severity. Normal public citizen does not require login to make complaint. When the petitioner is an Officer (ZP/TP/GP) or Elected Representative (M.L.A/ M.P/ Ministers) will login through predefined login ids and predefined severity. 2. Office: The petitioner can go to local MG NERGS office and get his/her complaint lodged there by the data entry operator with Normal severity. 3. Call Center: The petitioner can call MG NERGS call center and get his/her complaint lodged there telephonically. The call center employee can put up the complaint with Normal severity. 4. Common Service Center: The petitioner can go to any CSC and get his/her complaint lodged there. The data entry operator can put up the complaint with Normal severity. Below is the brief description and purpose for each field: Petitioner s Details: 1. Enter petitioner Name. 2. Enter Husband s/father s Name of the petitioner. 3. Enter Spouse Name of the petitioner. 4. Select the Residential Type (Rural/Urban), by default it is Rural. 5. Select Zila Panchayat, Taluk Panchayat, Gram Panchayat, and Village for Rural as petitioner s residential type.

10 Lodge Complaints cont Enter City, Street/Area Name, and House No. for Urban as petitioner s residential type. 7. Enter the petitioner s Aadhaar No. if any. 8. Enter the petitioner s Job Card No. if any. 9. Enter the petitioner s Ration Card No. if any. 10. Enter the petitioner s if any. 11. Enter the petitioner s Mobile No. 12. Enter the petitioner s Landline No. if any. Complaint Details: 1. Complaint s Severity is automatically displayed in the text box and it shall be disabled. The severity is selected depending on the type of user/login. (Normal Public/CSC; VIP Govt. officers & Elected Representatives in ZP/TP/GP; Priority Ex elected representatives in ZP/TP/GP, senior politicians; VVIP MLA, MLC, MP s; Immediate Political party heads, opposition leader; Crash Chief Minister, RDPR minister, MoRD) 2. Enter the name of petitioner in case of Severity other than Normal. 3. Enter the subject of the complaint in the Subject field. 4. Enter the complaint date in the Complaint Date field, one may select the date from the calendar/ may write his own. 5. The complaint can be against the Office/Staff(individual employee)/head Of Office/Work. 6. If the complaint is against an Office then we have to select the Office Type which can be ZP/TP/GP. For ZP select ZP from Office Type dropdown à ZP office name from ZP Office dropdown. For TP select TP from Office Type dropdown à ZP office name from ZP Office dropdown à TP office name from TP Office dropdown For GP select GP from Office Type dropdown à ZP office name from ZP Office dropdown à TP office name from TP Office dropdown à GP office name from GP Office dropdown 7. If the complaint is against the Staff then we will select the Office Type which can be ZP/TP/GP. For ZP select ZP from Office Type dropdown à ZP office name from ZP Office dropdown. For TP select TP from Office Type dropdown à ZP office name from ZP Office dropdown à TP office name from TP Office dropdown For GP select GP from Office Type dropdown à ZP office name from ZP Office dropdown à TP office name from TP Office dropdown à GP office name from GP Office dropdown Then we will select the Designation from the Designation dropdown. Enter the Name of the staff if known. 8. If the complaint is against Head of Office then select the office. 9. If the complaint is against Work then one must enter the Work ID and Work Name in the 10. There are Categories and Sub Categories to which a complaint is mapped. One can select one Category and Sub Category at a time. respective fields. 11. Enter the Reliefs Sought. 12. Press Add button to add Reliefs Sought to Reliefs Sought list.

Lodge Complaints cont... 13. Select a record and press Delete button to delete the relief from Reliefs Sought list. 14. Enter the No. of Pages in a complaint. 15.

11 Lodge Complaints cont Select a record and press Delete button to delete the relief from Reliefs Sought list. 14. Enter the No. of Pages in a complaint. 15. One may also Browse & Upload the document regarding the complaint. 16. One may also enter the remarks regarding the complaint in the Remarks field. 17. There is a section for Call Center Use where a call center employee may mark a copy of complaint to the selected office level. He will select the office level, put his remarks in Remarks field. Upload the document. 18. Press Save button to save the details. 19. Press Clear button to clear all the field values. 20. After the details are saved successfully a Bar Code and Complaint ID is generated by the system. Complaint ID is generated and shown in the Success popup window, there will be a button for generating the Acknowledgement Receipt/Letter. Note: * Indicates mandatory fields.

12 Lodge Complaints cont...

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