Support Matrix for ArrayOS AG Update Date: May 30, 2014 Revision: 1.0

Transcription

1 Support Matrix for Array AG Update Date: May 30, 2014 Revision: 1.0 About This Document This document mainly introduces the support for the browsers and operation systems by each feature module of the Array AG release. Revision History Version Date 1.0 May 30, 2014 Initial version. Description Contact Array etworks Please use the following information to contact us at Array etworks: Website: Telephone: M-ARRA (Support) (Fax) Telephone access to Array etworks, Inc. is available Monday through Friday, 9 A.M. to 5 P.M. PST. info@arraynetworks.com Address:1371 McCarthy Boulevard, Milpitas, California 95035, USA

2 AccessDirect Support Matrix Platform Support Table (A 1 ) Browser IE 8-11 IE 10 IE 11 Web Access 2 File Share Client Security-HI 5 Client Security-CC 6 Client Security-SVD HardwareID Mobile VP Client Array VP Client 4 SMX Authentication Platform Support Table (B 1 ) Windows 7 64 bit Windows bit Windows bit Mac 10.6 Linux (Ubuntu) 3 iphone/ipad Android Browser IE 8-11 Windows 7 32 bit Windows bit Windows bit Mac 10.8/10.9 IE 10 IE 11 Web Access 2 File Share Client Security-HI 5 Client Security-CC 6 Client Security-SVD HardwareID Mobile VP Client Array VP Client 4 SMX Authentication Safari Safari Firefox Default Browser Default Browser Platform Support Table (C 1 ) Browser IE 8-11 Windows Vista 32/64 bit IE 8-11 Windows Server /64 bit Windows Server /64 bit Firefox Safari Mac 10.7 Web Access 2 File Share Client Security-HI 5 Client Security-CC 6 Client Security-SVD HardwareID Mobile VP Client Array VP Client 4 SMX Authentication 1. A: On these platforms, detailed aspects of features are assured; B: On these platforms, major aspects of features are assured; C: On these platforms, basic aspects of features are assured. 2. Web Access includes "Portal","WRM" and "QuickLink". 3. For Linux, only Ubuntu is tested. 4. On Mac and Linux, Array Client does not support L4 VP resources. Page 1 of Part I

3 5. For HI of Client Security, if Antivirus is Kaspersky, IE must be run with the administrator privilege. 6. For Firefox, only versions 3.6 to 24 support CC. Firefox versions 25 and later do not support CC. 7. Java 7 is not supported with on Mac. Java Support Support Version Main Support Basic Support 1.7 update and 1.7 other update version Multi-Language Support Table Module Sub-module English Simplified Chinese Japanese Web Access Active X Java Array VP Client Standalone Mac Linux (32 bit) Linux (64 bit) Client Security HardwareID 1. The UI display messy code in Ubuntu E ; Code Sign Time Table Browser IE/ Windows Firefox/ Safari Mac Linux Firefox/ Array VP Client (ActiveX) TimeA Array VP Client (Java) TimeB TimeB TimeB TimeB TimeB Client Security (ActiveX) TimeA Client Security (Java) TimeB TimeB TimeB TimeB HardwareID (ActiveX) TimeA HardwareID (Java) TimeB TimeB TimeB TimeB TimeB Comment: TimeA: 2012/10/ /01/18 TimeB: 2013/10/ /12/29 IE 10/11 Support Windows 7 32 bit Windows 7 64bit Windows 8.0/ bit Windows 8.0/8.1 64bit Enhanced Protected Mode On Off On Off On Off On Off Web Access File Share Client Security-HI/CC Client Security-SVD HardwareID Mobile VP Client Array VP Client DesktopDirect Page 2 of Part I

4 1. On 64-bit Windows 7/Windows 8, the browser frame process (both modern UI and Desktop) runs 64-bit. However, for compatibility with plug-ins, IE 10 on the desktop runs 32-bit tabs by default. If the user turns on Enhanced Protected Mode in Internet Options, they will have 64-bit tabs by default for IE 10 on the desktop. 2. On Windows 8.0, the IE version is 10.0; On Windows 8.1, the IE version is 11.0 WebUI support Browser 2 3 IE 4 Firefox 4 5 WebUI DD Pilot for certain steps MotionPro Pilot WebUI Limitations one 1. The File Import function does not work with IE 6 to 9 and to 14.x. To support this function on IE 11.0, Compatibility View must be enabled. 2. editions/versions do not impact the browsers supported by WebUI. Windows, Linux and Mac are all supported, but only Windows is recommended. 3. Unlisted browsers are not supported (for example, Safari, Android/i Built-in browser). 4. IE 10 and Firefox 28 are recommended for the AG WebUI, DD Pilot and MotionPro Pilot. 5. DD Pilot supports the 16.0 and later browsers. The AG WebUI supports the 16.0 and later browsers for certain steps, such as clicking the Go to DD Pilot action link in the home page of the AG WebUI to switch to DD Pilot. Page 3 of Part I

5 DesktopDirect Support Matrix DesktopDirect Client The Operating Systems and Browsers from a user can connect to a desktop /Browser IE Firefox Safari/Others DesktopDirect Client Windows 7 32 bit , /A /A Windows 7 64 bit , /A /A Windows bit , /A /A Windows bit , /A /A Windows bit , /A /A Windows bit , /A /A Windows Vista 32 bit , /A /A Windows Vista 64 bit , /A /A Mac 10.6, 10.7, 10.8, /A 3.6, /A Safari /A i /A /A /A Safari Android 2.2+ /A /A /A Android browsers 1. Browsers must run in a 32 bit version. 2. Java version 6+ is required for Java-based browsers. 3. All service packs available for a specific Windows version are supported unless otherwise specified. 4. Mac limitations: Xen Apps are not supported. Registration Policies are not supported. Works only with AG or SPX web portal. 5. Client i supports i7. 6. Mac cannot support the Japanese keyboard and Japanese environment. 7. The Android device does not support SMX /AD+SMX/LocalDB+SMX Authentication and SMX &VMView SSO through the default browser. 8. The i device (iphone/ipad), SMX/AD+SMX/LocalDB+SMX cannot be supported through Safari DesktopDirect Desktop The Operating Systems that a user can connect to Windows Vista (32 & 64 bit) Windows 7 (32 & 64 bit) Windows Server 2003 (32 & 64 bit) Windows Server 2008 (32 & 64 bit) Windows Server 2012 (32 & 64 bit) Windows 8.0 (32 & 64 bit) Page 1 of Part II

6 Windows 8.1 (32 & 64 bit) Array Product Release Version Download From AG 9.3 DesktopDirect Theme Package DD Pilot DesktopDirect Windows Client DD Pilot DesktopDirect Windows MSI Client DD Pilot DesktopDirect i Client Apple App Store DesktopDirect Android Client Google Play DesktopDirect VDI and PubApp Support Status Solution Product Version VMware View VMware View 4.0 or later Citrix XenDesktop 5.0 or later PubApp Microsoft Windows Terminal Windows Server 2003 & 2008 (32/64 bit ) Protocol RDP PC-over-IP RDP ICA RDP (TS) Windows Client Mac X Client i Client Android Client 1. Citrix XenApp was formerly known as Presentation Server/MetaFrame. VDI Citrix XenDesktop Code Sign Time Table Windows Mac Browser IE Firefox Safari/ DesktopDirect (Java) TimeB TimeB TimeB DesktopDirect (ActiveX) TimeA TimeA: 2012/10/ /01/18 TimeB: 2013/10/ /12/29 Page 2 of Part II

7 MotionPro Support Matrix Module Function i 6.0+ Android DeviceID Authentication DeviceID+LocalDB DeviceID+LDAP(+LocalDB) Authentication DeviceID+RADIUS(+LocalDB) DeviceID+Active Directory+RADIUS Application Portal DeviceID+SMX DeviceID+Active Directory(+LocalDB) DeviceID+Certificate User Authorization Internal Group External Group Auditing Traffic/Session log Enterprise Application Store In House Google Play Store/Apple App Store Device enroll Device status/installed application poll Restore factory settings Device data encryption Enterprise Data Container Remote Device ActionInstall/uninstall application Lock screen Terminal VP session Policy Application Application black/white list Secure Browser Client verification My Desktop Secure Access IPSec Device VP SSL Application VP Application Tunnel SDK : Support : ot support Array Product Release Version Download From MotionPro i Client 2.1 Apple App Store MotionPro Android Client 2.1 Google Play Page 1 of Part III