MaxGalaxy Hardware Manual

Transcription

1 MaxGalaxy Hardware Manual Getting Started... 2 MaxGalaxy Requirements... 2 Installs Software/ Hardware... 3 Peripheral Service/ Certificate Application... 3 Hardware... 3 Installation Guides... 4 Installing New Peripheral Services... 4 Setting Internet Options... 5 Installing EMV card readers... 6 Installing NXGEN Canada Card Readers... 8 Installing External Peripheral Devices... 9 Configuration Guides Credit Card Readers External Peripheral Devices Testing Guides Running a Full Test transaction (Cash Drawer, Receipt Printer, Credit Card Reader) Testing Credit Card Readers Only Testing Receipt Printers Only Testing Cash Drawers Only Testing Cash Drawers & Receipt Printers Only Other Notes/ Trouble shooting Processing a Refund NXGEN Canada Notes Helpful Links Troubleshooting... 18

2 Getting Started MaxGalaxy Requirements I. Technical Requirements (Compatible Operating Systems and Browsers) 1. Operating Systems (MaxGalaxy Admin Portal) i. Microsoft Windows: Windows 7, 8, 8.1 and 10 ii. MacOS or higher using Safari iii. Adobe Reader: or later iv. Microsoft Silverlight: 5.00 v. Virtual Environments are unsupported 2. Browser Support i. Chrome is not supported due to restrictions in the browser ii. Microsoft Edge is not supported since the browser does not support Silverlight iii. Firefox is supported but you need the Extended Support Release 3. Internet Requirements i. Internet Access: Wireless-AC1300 PCI-E adapter or faster. Standard CAT5e or CAT6 connection recommended for daily use. ii. Internet Speed: Minimum speed is 1-3 Mbps. We recommend 3-6 Mbps or faster for daily use especially with point of sale terminals 4. Hardware Requirements i. Processor: 1.6 gigahertz (GHz) or faster ii. RAM: 2 gigabyte (GB) (32-bit) or 4 GB (64-bit) iii. Hard disk space: 5 GB of free space iv. Graphics card: Microsoft DirectX 9 graphics device with WDDM driver v. Display resolution: 1280 x 800 screen resolution or higher vi. Peripherals: Depending on the peripheral configuration employed, MaxGalaxy may require the presence of one or more serial or USB ports. II. Required Software 1. Microsoft Silverlight downloaded when you open MaxGalaxy for the first time i. Open the link below in a browser (Internet Explorer, Firefox or Safari) 1. If using Firefox, you need the ESR (Extended Support Release) 2. U.S. Clients (MaxGalaxy) or Canada Clients (MaxGalaxy Canada) 2. Adobe Reader needed to print reports Adobe Reader Download 3. MaxGalaxy Peripheral Service (Installation Instructions) i. You will not need to install this until you have your hardware ii. This is only required on computers with external hardware attached (credit card terminal, receipt printer, etc.)

3 Installs Software/ Hardware Peripheral Service/ Certificate Application I. U.S Customers/ EMV Readers: 1. MakeCert Install (Instructions here) 2. Peripheral Service Install (Instructions here) 3. TriPos Service (Instructions here) 4. EMV Reader drivers (Instructions here) 5. Internet Options (Instructions here) II. Canadian Customers/ NXGEN Canada Readers 1. Peripheral Service Install (Instructions here) 2. NXGEN Canada Card Reader install (Instructions here) 3. Internet Options (Instructions here) Hardware I. Credit Card Terminals 1. EMV Credit Card Readers (Verifone MX915 device, and Verifone VX805 device) i. Installation (Instructions here) ii. Configuration (Instructions here) 2. NXGEN CANADA (Ingenico Credit Card) i. Installation (Instructions here) ii. Configuration (Instructions here) II. Cash Drawer 1. Installation i. USB Driven (Instructions here) *Instructions apply to all USB Driven Cash Drawers* ii. Printer Driven *Installation is not needed for Printer Driven Cash Drawers* 2. Configuration i. USB Driven *Configured during Receipt printer setup* ii. Printer Driven (APG Only) (Configuration Instructions) III. Receipt Printer 1. Installation (Instructions here) *Instructions apply to all receipt printers* 2. Configuration (Instructions here) *Configuration applies to all receipt printers* IV. Gatekicker 1. Installation & Configuration (Instructions here) V. Pole Display 1. Installation & Configuration (Instructions here)

4 Installation Guides Installing New Peripheral Services I. U.S Clients download: Certificate Application and MaxGalaxy TriPOS II. III. IV. Canada/ NXGEN Canada download: MaxGalaxy Peripheral Service and Certificate Application Save the downloaded file to your pc and unzip the contents of each file. MakeCert Installation Canada and U.S Clients Right click the CreatePeripheralCert.exe application and choose Run as Administrator 1. A new window will open, click on the GO button. V. MaxGalaxy Peripheral Install - U.S Clients 1. Open the folder called 1 - MaxGalaxyPeripherals Run the Setup.exe file i. If you receive a security warning, click Run 3. Follow prompts by hitting next 4. The peripheral Service should be installed. 5. Go to Start search for Local Services i. Find and right click on MaxGalaxy Peripheral Service > Properties 1. Go to the recovery tab set all Failure options to say Restart Service 2. Hit Apply and Ok ii. Right click on MaxGalaxy Peripheral Service > Restart VI. MaxGalaxy Peripheral Install - Canada Clients 1. Open the folder called MaxGalaxyPeripherals Run the Setup.exe file i. If you receive a security warning, click Run 3. Follow prompts by hitting next 4. The peripheral Service should be installed. 5. Go to Start search for Local Services i. Find and right click on MaxGalaxy Peripheral Service > Properties 1. Go to the recovery tab set all Failure options to say Restart Service 2. Hit Apply and Ok ii. Right click on MaxGalaxy Peripheral Service > Restart

5 Setting Internet Options I. Configuring Internet Options for Internet Explorer *This step is required to run the peripheral service inside MaxGalaxy* II. 1. Open Internet Explorer 2. Click on the settings icon in the top right corner 3. Select Internet Options i. Click the Security tab at the top ii. Select Local Intranet then click the Sites button iii. Click Advanced > Add the following to the list of sites: 1. (If on US Server) 2. (If on Canadian Server) 4. Click close and ok Configuring settings in Firefox 1. Open Firefox Go to Menu > Options 2. Select Advanced > Certificates > View Certificates 3. Select Servers > Add Exception

6 i. Paste the following link in the Location field: 1. pheral/ ii. Click Get Certificate iii. At the bottom of the window, click the Confirm Security Exception button. 4. Verify the entry has been added. 5. Click OK Restart Firefox Installing EMV card readers I. Installing EMV card reader drivers 1. Open the folder called 2 Verifone_USB_Drivers 2. Open the folder called Verifone Universal Drivers i. Select either the 32 or 64 folder depending on your Operating System 3. Within that folder run the file VerifoneUnifiedDriverInstaller.msi 4. Click the next button 5. If you receive an error, try the other version (i.e. 32 vs 64) 6. Set the Port Number Base to 9 (If not already set) 7. Click install 8. The Credit Card drivers should now be installed. II. Installing and Setting the TriPOS File *Before proceeding make sure you have your Enter Acceptor ID, Account ID, Account Token* *TriPOS Application is only required if you are using a EMV Card reader* *DO NOT PLUG IN THE CREDIT CARD READER UNTIL YOU COMPLED ALL THE STEPS LISTED BELOW*

7 1. Open the folder called 3 - tripos_setup 2. Run the tripos Setup.exe file 3. Enter your Enter Acceptor ID, Account ID, Account Token into the correct fields when prompted 4. Click Install and Finish 5. The TriPOS application will now be installed. Configuring the TriPOS File 1. Open the Windows start menu find the Notepad application and Run as Administrator 2. Navigate to the following path inside Notepad > C:\Program Files (x86)\vantiv\tripos Service a. Select to option to Show all Files b. Open the file named: tripos.config 3. Inside the tripos.config file make the following changes: a. Find: <testmode>true</testmode> i. Replace with this: <testmode>false</testmode> b. Find: <isdebitsupported>true</isdebitsupported> i. Replace with this: <isdebitsupported>false</isdebitsupported> c. Find: <isgiftsupported>true</isgiftsupported>

8 III. i. Replace with this: <isgiftsupported>false</isgiftsupported> d. Find: <isemvsupported>false</isemvsupported> i. Replace with this: <isemvsupported>true</isemvsupported> e. Find this string <seriallane description="null PIN pad" laneid="9999"> i. Change 9999 to 1 f. Find this string <comport>com9999</comport> i. Change COM9999 to COM9 g. If configuring a Verifone MX915 device. i. Select Edit > Find then enter this string <driver>null</driver> ii. Change Null to VerifoneFormAgentXpi h. If configuring a Verifone VX805 device. i. Select Edit > Find then enter this string <driver>null</driver> ii. Change Null to VerifoneXpi i. Find then enter this string <pinpadidlemessage>welcome!</pinpadidlemessage> i. Change Welcome! to the desired message to display at idle. j. Save the tripos.config in the same location from where it was opened Installing and Setup of the EMV Credit Card Reader and Local Services *You can plug in your Credit Card Device at this point* 1. Connect your EMV terminal device. It may take several minutes for your EMV Terminal device to complete the startup process. You may see a message near the system tray stating the USB Device Not Recognized, this is normal. 2. Once the device is recognized it will appear in your Devices and Printers screen on your computer 3. Navigate to the Start Menu and search for Local Services and open Local Services 4. Find the MaxGalaxy Peripheral Service option and right click on it 5. Click on the Recovery tab at the top i. Set the three failure options to Restart Service ii. Hit Apply and Ok 6. Right click on the MaxGalaxy Peripheral Service and select Restart i. The service should restart and the status will say Running 7. Navigate to the tripos.net service i. Right click and hit Restart ii. sthe credit card reader should turn off and restart 1. Wait for the credit card reader to fully reboot when it is complete you should see the Welcome! message appear Installing NXGEN Canada Card Readers I. Installing/ Setup of the NXGEN Canada Gateway *The NXGEN Canada gateway does not allow tip processing in MaxGalaxy at this time* 1. In MaxGalaxy, go to: Financial > Financial Setup > Gateway Account 2. Click on the Add button to add a new gateway account. Provide an account name, choose NXGEN Canada for the Gateway, provide the user name and password

9 (Provided by CardX), click the Save button 3. In MaxGalaxy, go to: Financial > Financial Setup > Payment Method 4. Click on the Add button to add a new payment method. Provide a name for the new payment method, choose Credit Card for the Payment Type, select your newly created gateway account, and select a G/L account, be sure to select the desired login locations, click the Save button 5. In MaxGalaxy, go to: General Setup > Configuration > Login Location and make sure that tip processing is NOT enabled. II. Installing/ Setup of the Ingenico Credit Card Reader *Note: MaxGalaxy can only access this device via the Ethernet connection. Please note that MaxGalaxy only supports a 1 device to 1 workstation setup. Accessing this device from multiple workstations simultaneously WILL produce unpredictable results* *Important: Before proceeding with the install and configuration of your NXGEN Canada Card reader please contact NXGEN Canada to get the reader configured through them before proceeding (NXGEN Canada Contact)* 1. Contact NXGEN Canada to have them configure and test the reader before proceeding (NXGEN Canada Contact) 2. Plug the terminal into a power source and then plug your Ethernet cable into the terminal. 3. Next, you need to ensure that the terminal is in semi integrated mode. There are only two modes; semi integrated and standalone. i. You can identify which mode you are in by the message on the main screen of the terminal. If the message says Elaven you are in standalone mode, if it says Welcome/Bonjour you are in semi integrated mode. ii. You can toggle between the two modes by using the F1 key on the keypad. Place the terminal in semi integrated mode. *Being in standalone mode will prevent the device from communicating with MaxGalaxy or anything on the internet* 4. From the Welcome/Bonjour screen, enter the following key sequence: #,9,1,2,3, This will bring you to the Port Setup screen. On this screen, you can: i. View the IP address assigned to this device ii. View and Set the port that this device will use to communicate over your network via TCP. You will need to enter both numbers in MaxGalaxy in a later step 5. Set the port to and press the green enter button. Then press the red cancel button until you are back at the Welcome/Bonjour screen. Installing External Peripheral Devices I. Receipt Printers 1. Plug-in external devices to a power source. 2. Connect your receipt printer and ensure USB connections to your PC. 3. Install your receipt printer driver. 4. If the driver doesn t install right away, you can download it from this link

10 i. Star TSP100 Driver ii. Star TSP654 Driver iii. Epson TM-T88V Driver 5. Once the Driver is installed the device will appear in your Devices and Printers menu From this menu, you can print a test page i. If you can print a test page, then your printer is installed. You can proceed with installing the Peripheral service. ii. If you cannot get a test page printed restart your computer and try again 6. Once you can get the printer to print a test page you are ready to configure the device within MaxGalaxy *You need to print a test page before you can configure the device inside MaxGalaxy* II. III. Cash Drawers (USB Driven) *If your cash drawer is attached via the Receipt printer you can skip these steps* 1. Plug in Cash Drawer through USB. Windows should detect the device and install it 2. The device will appear under devices and printers but will be under the Unknown 3. Restart the computer leaving the cash drawer plugged in 4. Once the computer is restarted follow the below steps: i. If you have a CD from APG insert it into the computer 1. Find and run the APG Drawer Kicker application ii. If you don t have a CD from APG or can t run a CD on your computer download the files located here 1. Unzip the folder and find the APG_USB folder and open the USB554Utility.exe 2. Click the ADD button on the utility and it should find and add the cash drawer 3. Test the drawer opening by selecting the Open Drawer button 4. The drawer should successfully open. 5. Once you can get the drawer to open you are ready to configure the device within MaxGalaxy Installing and Configuration of Pole Display in MaxGalaxy *Make sure device is plugged in and powered on before proceeding* 1. Download the POS Display Setup tools by clicking on the link below: i. Open POS_DISPLAY_SETUP > USB_Drivers > Run install.bat. 2. When the installation is complete. Click Start > search for Device Manager i. Look for the Port (Com & LPT) Take note of the COM# 3. Open MaxGalaxy navigate to General Setup > Hardware Setup > Serial Devices i. Add the name of your Pole Display 1. Enter the COM Port # 2. Enter the following: a. Character Limit > 20 b. Line Limit > 2 c. Reset Code > 11

11 IV. d. Cursor Off Code > 14 e. Clear Code > 1F 3. Click Save. 4. Navigate to Point of Sale > Point of Sale Setup > Registers 5. Select your Register and click on the Devices tab. 6. Under line option Pole Display, choose your Pole Display on the drop-down menu. Installing GateKicker 1. Download and install the Peripheral Service (Instructions here) 2. Download and install the Gatekicker driver (GateKicker Driver) 3. Use the default install settings until you get to this screen and uncheck the two boxes that are checked 4. Finish the install 5. When you are prompted to install the LogMeTT Program click Cancel 6. At this step you can plug in your GateKicker device into the USB port of the PC (the driver should install successfully) 7. Navigate to Start > Device Manager 8. Find the COM port that the GateKicker Device is using 9. Login to MaxGalaxy go to General Setup > Hardware Setup > Serial Devices 10. Add the GateKicker as a Serial Device using the following settings

12 Use the COM assignment that was found in device manager for this device Configuration Guides 11. Once you have added the device click the Set Button to test the GateKicker Credit Card Readers I. NXGEN Canada Credit Card Readers 1. Configuring Ingenico Credit Card Reader inside MaxGalaxy 2. In MaxGalaxy, go to: General Setup > Hardware Setup > Card Reader Setup 3. Select NXGEN Canada from the drop-down menu 4. Enter the port number (should be 13000) and IP address from the Port Setup screen on the terminal. 5. Click the Save button, you should get a message that the reader has been Found and installed For more information about payments through NXGEN Canada Click here II. EMV Credit Card Readers 1. Configuring EMV Credit Card Reader inside MaxGalaxy 2. Login to MaxGalaxy navigate to General Setup > Hardware Setup > Card Reader Setup 3. In the card reader setup screen select the option for Element tripos 4. Select the Cashier Facing option and close 5. NOTE: If you are using the Verifone MX915 device you will need to also select Signature Capture for the device to work properly. Not selecting this option will cause an error within MaxGalaxy. You should receive a success message which means that card reader is setup correctly After this step, you can run a test transaction through the POS module and then issue a refund. (Testing Credit Card Reader)

13 External Peripheral Devices I. Receipt Printers 1. Setting up Receipt Printers Inside MaxGalaxy 2. Log into MaxGalaxy i. Go to General Setup > Hardware Setup > Control Codes ii. Add a new Control Code You will make two control codes one for the cutting of the receipt and one for No Sale iii. If you have an Epson Receipt Printer enter the following: 1. Cut Code: 0D 0A 1D No Sale Code: 1B F0 iv. If you have a Star Receipt Printer enter the following 1. Cut Code: 1B No Sale Code: 1C FF 80 v. Click save 3. Go to General Setup > Hardware Setup > Printers i. Click add ii. Select the Printer you installed previously i.e. Epson TM-T88V from the dropdown list iii. Specify if your cash drawer is connected to your Receipt printer or through a USB port 1. If your Cash Drawer is Printer driven make sure you select the option Connected to Printer 2. If your Cash Drawer is USB driven make sure you select the option Connected to COM Port iv. Select your Cut code and No sale code v. Click Printer test 1. This should print out a tiny receipt 2. To cut the receipt click the test button next to the cut code that you entered 4. If the receipt printed, then you are all set and your receipt printer is installed. Click Save II. Cash Drawers (USB Driven) 1. Open MaxGalaxy and navigate to General Setup > Hardware Setup > Serial Devices i. Click Add and enter a name for your cash drawer (i.e. Front Desk) ii. Make sure device type is Cash Drawer iii. Port Name: APG iv. The other values are left as default. Click Save *Setup of USB Cash drawer is complete* III. Assigning devices in MaxGalaxy After you have your external devices setup inside MaxGalaxy you need to tie them to specific registers within the POS module. The steps below outline this. *If your cash drawer is connected through the Receipt printer you do not need to assign it

14 in the devices tab.* 1. Navigate to Point of Sale > Point of Sale Setup > Registers 2. Select the Devices tab on the register you want to assign the devices to 3. For the Receipt Printer dropdown select the receipt printer that will be used at this register i. Repeat this step for the cash drawer and any other registers that you need to setup. Testing Guides You will only be able to test devices after your Point of Sale training is complete. Running a Full Test transaction (Cash Drawer, Receipt Printer, Credit Card Reader) I. Running a Full Test Transaction (From POS) 1. Login to the Cash register (Make sure you are logged into the correct one if Multiple are available) 2. Sell a small item for a couple dollars (You can process a refund after) i. Click Payments ii. Select Credit Card > Add Payment iii. Click Complete Payment 1. A screen should pop up with the amount and the credit card reader should respond 2. Follow prompts on credit card reader 3. The transaction will finish and the popup in Galaxy will disappear 4. Another popup will come up to print receipt iv. Once the receipt prints you are finished and the transaction is complete 3. To Test Cash Drawer, click No Sale 4. To Issue a refund follow these steps (Refund Instructions) 5. If something did not work, please contact your Technical Consultant or Support Testing Credit Card Readers Only I. Running a Credit Card Reader Test (From POS) 1. Login to the Cash register (Make sure you are logged into the correct one if Multiple are available) 2. Sell a small item for a couple dollars (You can process a refund after) i. Click Payments ii. Select Credit Card > Add Payment iii. Click Complete Payment 1. A screen should pop up with the amount and the credit card reader should respond 2. Follow prompts on credit card reader 3. The transaction will finish and the popup in Galaxy will disappear 4. Another popup will come up to print receipt Click Close to skip iv. To Issue a refund follow these steps (Refund Instructions) 3. If the credit card reader errored out or another error appeared in MaxGalaxy, please

15 contact your Technical Consultant or Support Testing Receipt Printers Only I. Running a Receipt Printer Test (From POS) 1. Login to the Cash register (Make sure you are logged into the correct one if Multiple are available) 2. Select Reprint Receipt or a similar button i. Find a receipt that you want to print ii. Click the print button iii. Once the receipt prints you are finished 3. If the receipt did not print, please contact your Technical Consultant or Support Testing Cash Drawers Only I. Running a Cash Drawer Test (From POS) 1. Login to the Cash register (Make sure you are logged into the correct one if Multiple are available) 2. Click No Sale the cash drawer should pop open 3. If the drawer did not pop, please contact your Technical Consultant or Support Testing Cash Drawers & Receipt Printers Only I. Running a Cash Drawer and Receipt Printer Test (From POS) 1. Login to the Cash register (Make sure you are logged into the correct one if Multiple are available) Login to the Cash register (Make sure you are logged into the correct one if Multiple are available) 2. Select Reprint Receipt or a similar button i. Find a receipt that you want to print ii. Click the print button iii. Once the receipt prints you are finished 3. To Test Cash Drawer, click No Sale 4. If the receipt did not printer cash drawer did not open, please contact your Technical Consultant or Support Other Notes/ Trouble shooting Processing a Refund 1. Navigate to Financial > Refund The first step/screen in the Refund process is Start Refund:

16 2. Use any of the following options on the window above to locate the Purchase(s) to be refunded 3. Select Purchase 4. If you are looking for Specific Purchases, you can find the purchase you want to refund a few different ways: o Use the Purchase # field to search for a specific Purchase # o Use the Purchase Type Filter drop-down list to filter the Purchase results 5. The Select Purchase Grid displays all Purchases eligible for Refund for the selected Account. 6. Click the button at the bottom to continue through the Refund process (if not double-clicking on a Purchase and automatically proceeding to Step 3). NXGEN Canada Notes I. Card Present Payments 1. You can now use the Ingenico ICT250 credit card terminal with the NXGEN Canada gateway in MaxGalaxy. The credit card terminal will prompt for customer and merchant interaction when a payment is added using a payment method that is tied to the NXGEN Canada gateway. 2. If a card is damaged, it can be manually keyed into the terminal. Simply start keying the card number in when you are prompted to swipe/insert/tap/key. When the transaction is approved, a message about will appear reminding you to get an imprint of the card, just press enter to get back to the welcome screen.

17 3. Enter the port number (should be 13000) and IP address from the Port Setup screen on the terminal. 4. Click the save button, you should get a message that the reader has been found and installed. Click OK and then close the Card Reader Setup dialog box. 5. The Ingenico ICT250 credit card terminal prints receipts for CC transactions. If you have a receipt printer for cash and check transactions, you can go to Point of Sale Setup > Registers > (Your Register) > Printing Tab and enter a large dollar amount in the print cc receipts over $ field. This will prevent the receipt printer from printing receipts that are being printed on the terminal. II. III. Card Present Refunds 1. You can now use the Ingenico ICT250 credit card terminal to process a refund in MaxGalaxy and return money to a credit or debit card. The credit card terminal will prompt for customer and merchant interaction when a refund is added using a payment method that is tied to the NXGEN Canada gateway. 2. Go to: Financial > Refund and complete step one of the Refund Wizard by selecting an account, receipt number, or purchase number. 3. Next, select the purchase that you wish to refund and click the button to continue to step 3 of the Refund Wizard. 4. Select the NXGEN Canada payment method and click the Add Payment button, a dialog box will appear instructing you to follow the instructions on the reader. 5. The credit card terminal will now prompt for user interaction. When you have completed the refund process on the credit card terminal, you will be returned to the complete refund screen in MaxGalaxy. Now click the Complete Refund button. ***Note: Clicking the Remove Payment button on this screen will void the refund that was just performed *** Card Present Voids 1. You can use the Ingenico ICT250 credit card terminal to void a payment in the Point of Sale module in MaxGalaxy, the credit card terminal will prompt for merchant interaction. *Note: The only scenario where a void is possible is if you have taken a partial payment using the NXGEN Canada payment method in the Point of Sale module and you wish to void that partial payment. In this scenario, you will use the void button in MaxGalaxy (steps outlined below). 2. Go to: Point of Sale > Cash Register and login to a given register. 3. Add an item and then click the Payments button. 4. Add a partial payment using the NXGEN Canada payment method. 5. Use a valid credit or debit card to approve the partial payment. 6. The payment will now appear in the selected payments window (see below). 7. Highlight the NXGEN Canada payment and click the void button, then click OK to confirm the void. 8. User interaction will now be required on the credit card terminal, where you will see the search menu, select the desired search method.

18 Helpful Links *Note: The transaction that you are attempting to void must be associated with the current batch on the credit card terminal. If the transaction is associated with a batch that has already been settled, you will need to complete the payment in MaxGalaxy and then issue a refund 9. Locate the transaction that you wish to void, you can do this by searching through the entire batch or by entering the reference number. When you have located the desired transaction, press the select option on the credit card terminal and then complete the void. *Note: You will need to provide the card that was used for the original payment to complete the void I. Certificate Application II. III. IV. MaxGalaxy TriPOS MaxGalaxy Digital Signage Application MaxGalaxy Peripheral - NXGEN Canada Troubleshooting I. Ingenico Credit Card Reader 1. Are the Internet Options set Properly? (See instructions) i. No, please set the internet settings as stated here ii. Yes, proceed to next step 2. Have the Peripheral Services been restarted? (See instructions) i. No, restart the Peripheral Service (Restarting Peripherals) ii. Yes, proceed to Next step 3. Have you Restarted tripos service? (See instructions) i. No, Restart tripos Service ii. Yes, the card reader should update and show a Welcome Screen 4. Is the welcome message being displayed? i. No 1. Verify tripos config file is setup correctly (tripos Configuration) 2. If the config file is correct contact Support (Contact Support) ii. Yes, 1. Verify credit card reader setup properly inside MaxGalaxy? (Setup Instructions) iii. Run another test transaction. (Running a Test Transaction)