PROCESS GUIDE BMW ELEKTRONIC SERVICE HISTORY

Transcription

1 Electronic Service History, October 2012 PROCESS GUIDE BMW ELEKTRONIC SERVICE HISTORY

2 Content. 1 BMW Electronic Service History 2 Creating a Service History entry 3 Correction and cancelation

3 BMW Electronic Service History. BMW Electronic Service History The electronic Service History can only be applied for BMW cars. BMW Motorrad, MINI, Rolls Royce as well as other brands are not supported by BMW s electronic Service History. The electronic Service History for a BMW vehicle is only available, if relevant CBS services (e.g. engine oil, brake fluid, front/ rear brakes ) have been fulfilled and uploaded to the central BMW database (FBM) since feature availability as of January Otherwise the electronic Service History will be empty. Entries of the electronic Service History can be corrected or canceled within 7 days, after creation. A correction or cancellation can only be done by the dealership, who created the original entry.

4 Content BMW Electronic Service History Creating a Service History entry Correction and cancelation

5 Enter the vehicle identification number. Enter the vehicle identification (17 characters or the last 7 characters) in the blank field Then click the <Find VIN> button.

6 Central vehicle data and order base. To create a Service History record, click the button Order base / inspection. The empty order base is displayed. Click the button Service data

7 Service data selection. Select the maintenance scope, which should be performed at the customers car. Enter the mileage reading and check the maintenance date. Then click the button Order base.

8 Order base check. The order base contains all preselected CBS positions. Double check the maintenance scope and add, if appropriate a comment. Then click the button Create Service History entry.

9 Decleration of conset and transfer. Please inform the customer unmistakable about the declaration of consent. Only, if the customer confirms the declaration of consent, activate the checkbox Then click the button OK. The data is now going to be uploaded to a central BMW database.

10 Printout of the Service History certificate. The data will only be transferred to BMW s central system, if the customer did agree to the declaration of consent. Simultaneously with the transfer, a Service history certificate will be generated, for the printout. Double check the successful data upload via the button Central vehicle data at the top.

11 Check the Service History. Check your entry via the Service history screen. All successful uploaded Service History entries are listed. As to check the details for an entry, click on the corresponding Maintenance date hyperlink.

12 Content BMW Electronic Service History Creating a Service History entry Correction and cancelation

13 Correction and cancelation. Correction Via the correction function, it is possible to alter existing Service History entries. A Service History entry can only be corrected within a period of 7 days after its initial creation. A Service History entry can only be corrected by the dealership, who created the original entry. Cancelation Via the cancelation function, it is possible to delete existing Service History entries. A Service History entry can only be canceled within a period of 7 days after its initial creation. A Service History entry can only be canceled by the dealership, who created the original entry.

14 Correction or cancelation of entries. Check your entry via the Service history screen. As to correct or cancel an entry click on the corresponding Maintenance date hyperlink The lower part of the screen are containing the buttons Correct entry and Cancel entry

15 Correction of a Service History entry. To correct an entry click on the button Correct entry. Add or remove maintenance positions. The fields mileage reading and maintenance date can t be altered. Add, if appropriate a comment for the correction. Click the button Create service history entry

16 Check the correction. While the corrected entry is transferred to BMW s central system, a corrected Service History certificate will be generated for the printout. Now check your corrected entry via the Service history screen. As to check the details for the corrected entry, click on the corresponding Maintenance date hyperlink.

17 Cancelation of a Service History entry. To cancel an entry click on the button Cancel entry. Confirm the security query Are you sure you want to cancel this entry? with Yes

18 Check the cancelation. After confirming the cancelation, the Service history screen is visible. The former entry is no longer listed and has been successful deleted.