User s Guide Digital Video Recorder

Transcription

1 User s Guide Digital Video Recorder Release Date: March 2010 Revision: Version 2.0

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4 Page 2 Contents 1. Introduction 1.1. Introduction Safety Instruction Provided components Installation Guide 2.1. System Rear Panel (Desktop & Rackmount Units) System Front Panel (Desktop & Rackmount Units) Display Mode 3.1. Camera information and recording state Camera image frame Live image zoom Sequencing video Camera selection Screen division Digital I/O Search access Function Access Setup Access Preview System info Date & Time PAN/TILT System Shut Down Enlarging display Setup 4.1. Standard Setup Camera name See The Voice Waveform Camera auto switching Auto System reset Set Password for Set Password Manager Setup Time setup Add printer Managing disk Compression Set Channel Power Mode On Screen Keyboard Recording Type Display Position Event Frames Pre/Post Alarm control... 17

5 Page Post Page Special Functions Set Alarm Event Event Setup Setup Audio Schedule recording Motion setting Color control PAN/TILT setup Control User Access Connection Type Transmission Speed Remote User Connected Client List Web Server Voice Communication Setup TCP/IP Emergency Notification IP Server Back Up Standard Backup Backup Schedule Confirm Backup WEBVA Search Mode 5.1. Image frame Camera select Time-Line Zoom Backup (snapshot) Print Live Control Buttons Search Calendar Event Search Function Access AVI Backup Bookmark Smart Search Panoramic View Search Pan/Tilt/Zoom (PTZ) Operation 6.1 PTZ Controls Preset Group... 35

6 Page Auto PAN Menu Speed Remote Viewing 7.1. Remote Client Software installation Remote Client Software Access Remote Client Search Local Search Remote Search Internet Explorer Access Maintenance & Troubleshooting 8.1. Maintenance Troubleshooting Warranty Information Technical Support Information... 52

7 Page 5 Thank you for purchasing one of the most user friendly and highly reliable DVR servers in the market. Please take a moment to read this User s Guide completely to acquaint yourself with the many features it offers as well as to ensure a trouble free operation of your DVR server. 1. Introduction 1.1. Introduction Each and every one of DVR Connection Server is individually tested and setup for standard operation at the factory. However since many operation environments may differ, please take a moment to read the information in this user s guide to customize the settings and get the best performance out of your new DVR Safety Instructions Your new DVR incorporates advanced technologies in image processing with the most user friendly graphical interface. These components however, are sensitive to static electricity and power fluctuations and other environmental hazards. To extend the life of the DVR and ensure trouble free operation care should be taken when handling, installing and connecting components to your new DVR. Ensure the power is off prior to all cable installations. Do not open the DVR cover. DVR must be installed in a well ventilated area. DVR must not be installed near magnetic field generating equipment such as generators, radios, wireless equipment or share plug-in with appliances such as refrigerators, heater, coolers, etc. Dedicated power line is highly recommended. Do not install the DVR in extremely hot or cold area (60 to 70 F is highly recommended) Do not install the DVR in a smoky or dusty environment. Keep the back of the system clear for proper air circulation. The DVR must not be enclosed in a cabinet without adequate air flow. Attach camera cables to the wall or table for extra support to prevent damage to the BNC board on the back of the DVR. Make your camera cables the same length to prevent stress on cable ends and the DVR board. Ensure the camera BNC cables are properly made and tested prior to connecting to the DVR. Ensure the camera power cables are properly made with the correct polarity when applies. Do not cover the top of the monitor with any object. Do not place any magnetic object on or near the DVR or the monitor.

8 Page Provided Components The following items are included in your DVR package. contact your dealer for any missing items. Please DVR unit (Desktop for ESD8120 and ESD16121, Rackmount for all ESR16241 and ESR32241). DVR power cable SVGA color monitor and monitor power cable (Optional) Keyboard & Mouse Speakers (optional) Mouse pad USB Flash Drive with DVR restore/ recovery software, Remote View & Video Player applications as well as manuals. Blank USB Flash Drive for backup use Quick Reference Guide (this manual is included on USB Flash Drive - Hard copy optional) System keys (Rackmount cases only) Uninterrupted power supply (battery backup) BNC pigtail for video inputs

9 Page 7 2. Installation Guide 2.1. System Rear Panel Exhaust Fan Ethernet/LAN TV OUT Camera Inputs Power Input VGA Out USB Keyboard & Mouse Inputs Desktop DVR Unit MIC-in & Speakers-out VGA OUT Exhaust Fan Camera Inputs 1-8 Camera Inputs 9-16 Camera Inputs Ethernet/LAN Camera Inputs TV OUT Power Input Ethernet/LAN USB Keyboard & Mouse Inputs MIC Speakers Out Rackmount DVR Unit

10 Page System Front Panel Intake Air Vents Power Switch Exhaust Fan USB Ports Audio Ports ESD-Series Desktop Units Intake Air Vents Intake Fan USB Connections Power Switch ESR Series Rackmount Units

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12 Page Display Mode 3.1. Camera information and recording state - A description or the location of the camera is displayed next to each camera number on the top left corner of the image. The type of recording state (Continuous, Motion, Sensor) is displayed on top right of the image (refer to sections and 4.2.3). (A) M N D E F G H I J K L O 3.2. Camera image frame - This is the current display frame of the video feed. By single clicking the left mouse button on the image the picture will fill the frame. By single clicking the right mouse button on the image, the image will fill the entire screen. (B) 3.3. Live image zoom - This feature enables you to perform a (digital) zoom into a specific area within the image. The + button will zoom in, the - button will zoom out and the 100% will restore to the original size. This option is not available on all DVR models. This is a digital zoom and the image become grainy as the zoom factor increases. (C) 3.4. Sequencing video - When this button is selected in conjunction with a camera selection and screen division buttons, the display will scroll through the cameras within an interval set in the DVR setup (refer to section ). (D) 3.5. Camera Selection - These buttons will allow you to select the desired camera to be displayed in full frame. This button is also used as starting point for sequencing video camera options (refer to section 3.6). (E)

13 Page Screen division - There are options for displaying 1, 4, 6, 7, 8, 10, 13, 16 or 32 camera screens depending on the number of channels built into the DVR. (F) 3.7. Digital I/O - These are used to control the sensor inputs and alarm outputs when the dry contact are attached to the DVR (optional). (G) 3.8. Search access - This button is used to access the search screen for viewing the archived videos (refer to section 5). (H) 3.9. Function - This option provides access to the submenu for the following options: (I) History - Provides information for all the activity performed on the DVR. Chat - This option enables a remote PC to communicate with the DVR in text format (a connection with the DVR must first be established). E-Map - The E-Map allows you to add an image of the floor plan of the facility and paste camera positions on the floor plan as a reference point for easier recognition of the camera locations Setup - This button is used to access the DVR setup screen (refer to section 4). (J) Preview - This option will allow you to view live camera images in a picture in picture format. This is beneficial when viewing one camera in full frame but would want to see all other cameras at the same time. (K) System Info - This button will display the status of the system hardware and software. (L) Time & Date - Displays the current time and date. If the time or date is incorrect, the correct time and date can be setup through DVR setup screen (refer to section 4.1.6). (M) Pan/Tilt - Click to access the pan / tilt / zoom controls for the attached PTZ camera (refer to section 6). (N) System shut down - This button is used to exit the monitoring application and to shut down the DVR (no recording will be done when system is shut down). (O) Enlarging display - To enlarge the camera images to fill entire screen click the right mouse button on the frame display. To go back click on the right mouse button again.

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15 Page Setup NOTE: The DVR is write protected after initial installation. The following setup changes will not be permanent if the DVR is in write protected mode. If the changes must be made permanent, the DVR must first be unprotected by following the DVR Installation Instructions. Disabling and enabling of the write protection of the DVR is intended for DCI authorized dealers and DVR installers only. Please contact your DCI authorized dealer for further assistance in changing and updating any settings in the DVR Standard setup - Standard setup is used to configure the basic DVR functions Camera name - When checked, it allows the user to add name or location description for each camera (refer to section 4.2.2). (A) See The Voice Wave - Selecting this button displays a wave form grid on the image while recording audio. (B) Camera Auto Switching - This setting is the time interval between camera image display rotation when a spot monitor is attached to the DVR. Monitor Out Select enables the user to select specific cameras to be sequenced on the spot monitor. (C) Auto System reset - This will enable the user to set a schedule for DVR reboot or shutdown. The auto reset will help the DVR to maintain the data files, in order to prevent corruption of data. (D) Set Password for - There are two forms of password configurations

16 Page 14 For the DVR. The first option is Set Password and the second option is the Manager Setup. (E) Set Password - With this option the administrator can setup passwords to limit access to Setup screen, Viewer or Main Display Screen, DVR shut down, and search area. To setup passwords: Select the option (Setup, Search, Viewer or Power down) from the drop down menu. Type in a password in the New Password field. Retype the password in the Confirm Password Field. Click on Set Password button. Click on OK to accept. Select the next option. If using the same password for all options, there is no need to retype the passwords, just click on Set Password button and click on OK to accept. NOTE: When the Viewer password is setup or the Manager Setup option is used, the DVR software will not automatically start after a reboot and will require the password to begin recording. These options are intended for DVR servers that are constantly being monitored Manager Setup - This option allows the administrator to setup and configure up to fourteen (14) different users with customizable access to different screens and cameras for local or for remote access to the DVR. To setup the Manager Setup area:

17 Page 15 Click on Manager Setup button. Type a name over the 1.Admin field. Type a password in the After field. Retype the same password in the Confirm field. Click on Setup button below the Confirm field. Click on OK on the pop up window to accept. To setup additional users: Type a name over the 1.1st Manager field. Deselect the areas that this manager should not have access. To limit this manager from being able to view or control certain cameras, click on the Camera Select Setup button and deselect the cameras. Click OK to close the popup window. Type in a password for this manager in the After field directly below 1st Manager column. Retype the same password in the Confirm field. Click on the Setup button below it and OK to accept and close the popup window. If there are additional users with the same exact access, just add the name in the second position under the Name drop down menu of the 1st Manager column and add a different password in the After and confirm fields. If there is a need for another user with different access capabilities, use the 2nd Manager column and repeat the same process as the 1st Manager setup configuration. When all the users are configured, click on OK to save and exit. Repeat the process for the second manager with different options. To delete any of the passwords: Select the user name. Type the current password in the Current Password field. Leave the New Password and the Confirm Password fields blank. Click on Setup and then OK to delete the passwords. NOTE: The Manager passwords must be deleted first before the Admin password can be deleted Time setup - This option will let the user change or correct time and date for the DVR. (F) Add printer - Using this button the user can install a standard windows supported graphic printer for the purpose of printing image snapshots. (G) Managing Disk - This option enables the user to maintain and manage the DVR hard drives and optimize their performance. (H) NOTE: Format option will erase the entire video archives.

18 Page Compression - Enables the user to customize the picture quality. MJPEG provides the best image quality at a higher storage usage. MPEG4+ provides as good an image as the MJPEG but better image compression (longer recording days). The higher the quality setting the better the picture quality and the more storage will be used (maximum is 10 for MPEG 4+). (I) Set Channel - This option is crucial during the setup of the DVR. This option must be set to the closest number of cameras that are physically attached to the DVR. I.e. If only 7 cameras are attached to a 16 channel DVR, then the Set Channel must be set to 8 for proper operation of the DVR. (J) Power Mode - this option will allow the user to shut the DVR software to Windows or completely power down the system. (K) On Screen Keyboard - This option provides a virtual keyboard. The mouse can be used to type in information in case an actual keyboard has been removed from the DVR. (L) 4.2. Recording Type - This screen will allow the user to customize each camera setting. When all selections are set, user must click on Save and Apply to exit Display - The options are OK or NONE. When set to OK the camera attached to this channel will be displayed on the screen frame within Display Mode area. When set to NONE the camera display will be

19 Page 17 covered by an internal image for privacy while it is recording based on event setting (refer to section ). (A) Position - This is used to insert information about the camera location and name. The information will be displayed next to camera number in the camera image frame area. (B) Event - The user can select between different types of recording modes. Continuous (Record), Motion, Schedule, Sensor (triggered by a dry contact), combination of the above options. Set the recording mode to SCHEDULE and do not create a schedule for that channel if there is not a camera connected to the channel. (the camera will be disabled). (C) Frames - This is used to set recording frame rate of each camera. The total of all frames can not exceed the DVR maximum recording capability. (D) Pre/Post - This enables the user to set certain number of frames to be recorded before and after an event is detected. This option may not be necessary if the DVR is set to record based on motion and the sensitivity is properly configured. (E) Alarm control - Settings can be customized for an alarm, sensor type (normally open - normally closed), and alarm duration when recording is set based on Sensor. The DVR can output the alarm results to a device such as strobes or sirens (it requires the optional I/O board). (F) Post Page - This button is used to display the next 16 channels setup screen on a 32 channel DVR. (G) 4.3. Special Function - These options enable the user to customize the audio recording for each channel when available, detect and inform of video signal loss as well as configuring the reporting of an event detection, on the display screen. (H) Set Alarm Event - These features include a notification alarm in the case of a video signal loss due to loss of camera power, camera failure, signal cable breaks or camera tampering, as well as detection of poor Event Setup - This option provides features such as enlarging the selected camera image to full screen for a designated amount of time in the case of and event. If a PTZ camera is attached to the DVR and presets are setup for a specific position within the PTZ, when an event

20 Page 18 is detected by a sensor, the DVR will trigger the PTZ to go to the pre programmed preset and record the event as it is happening (i.e. if a door sensor is attached to the DVR and the PTZ is programmed to turn to the location of the door and zoom for a close up, when the sensor is triggered by the door opening, the DVR will force the PTZ to pan to the location of the preprogrammed preset and record the event) Setup Audio - Each DVR is equipped with a single channel audio recording. This option allows the user to assign the audio recording channel to any desired video channel. If the optional 16 channel audio recording is present, each audio channel can be redirected to any of the desired video channel. The audio recording levels can also be adjusted from within this screen without having to exit to Windows.

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22 Page Schedule recording - This option enables the user to fully customize a schedule for recording times and types. The user can schedule each individual camera to operate based on type of recording (continuous, motion, sensor, combination, or not recording) within certain hours of the day and days of the week. To do so select the camera number, left click on the hour and day to schedule, drag to the desired end time and date. Once the desired area is highlighted, use the right mouse button to scroll through the type of recording options or select the desired recording type from the selections at the bottom. When finished click on Save.

23 Page Motion - This option allows the user to setup multiple motion detection area within each camera image as trigger zones for motion recording type, when selected under Event in Recording Type, section To setup each area, simply move the mouse pointer to the top left corner of the desired area, click and hold the left mouse button, drag the pointer to the bottom right corner of the desired area, and release the mouse button, the area is created. NOTE: Do not create excessive number of overlapping small boxes within the image. Normally a maximum of 8 to 10 boxes is adequate for proper motion detection. Do not include any constantly moving objects such as fans and hanging posters and signs within the areas as they will trigger motion constantly and will cause false recording. To delete the undesired area simply click on the outlined area and click on Delete. To adjust the detection sensitivity, look for subtle movements in the image and increase the sensitivity bar to the right until the zone boxes start to flash in red as motion is detected. If the motion is not detected effectively, simply increase the sensitivity until the desired detection level is reached (normally one to two notches before the maximum). The Beep for motion if checked will sound a siren (PC speakers must be attached) when motion is detected. The Maximize quality during motion/sensor option will increase the image quality automatically to maximum when motion is being detected.

24 Page Color control - Using this screen the user is able to adjust the picture quality of each individual camera by adjusting its brightness, contrast, hue, and saturation. To save the settings as a user default, complete the quality setting for all the cameras and click on Setup User Default. To reset the adjustment to default settings on all cameras, simply click on Cancel User Default. To reset all the camera settings back to factory default, click on All Default Color button. To reset a single camera to factory default, select the camera and click on the Default Color button. The color control can also be performed from the main display by holding the left mouse button for (2) seconds on the desired image and adjust when the controls are displayed PAN/TILT - The Pan/Tilt area can be used to select a variety of PTZ cameras already supported and to be controlled through the DVR software. The DVR can support as many PTZs as there are video channels. Once all the PTZ cameras are attached to the DVR properly (Video and Data cables) follow the steps below: Select the camera where the PTZ is attached. Select the type of PTZ from the list of supported models. Select COM port 1 as the communication port. Select the unit number assigned to the PTZ by PTZ manufacturer. This address must be different for each PTZ attached to the DVR. Set the communication speed, data bit and Parity, according to the PTZ manufacturer s instructions. Repeat this process for all the attached PTZ cameras. Click on Save when finished. A user defined PTZ can also be setup here with proper protocol information when provided by the PTZ manufacturer.

25 Page 23 NOTE: This option is also available from the Main Display screen by clicking on the PAN-TILT button, and then clicking on the gray area above the cameras selection buttons NO PTZ CAMERA... (Section L) Control User Access - This section is used to setup and control the remote access to the DVR. A broadband service with a public IP address or a LAN connection is required for this option to work.

26 Page Connection Type - The TCP/IP should be selected if the DVR will be accessed from a remote location. Once the Ethernet cable is attached to the DVR, the DVR should detect the correct IP reported by the ISP s modem. To check the IP click on Check IP. The port address is factory set and can not be changed. (A) Transmission Speed - The user can select the quality of the video being transmitted by the DVR. Standard quality, will balance the image quality and the frame rate for an average performance. High quality will transmit the best image quality but at a lower frame rate and the High speed will transmit the most frames but with lower image quality. The same as CODEC will transmit the images at the same quality as the DVR is recording using the same compression setting as the DVR. (B) Remote User - A user must be setup in order to for a remote client to access the DVR. Type a user name, type a password and retype in the confirmed field. Click on Add, to create a new user. There can only be a total of 2 users setup in this area. (C) Connected Client List - Once a remote client has connected to the DVR, the connected remote site information will be displayed here. The operator can disconnect the unauthorized connection from this area. (D) Web Server - The web server when loaded allows access to the DVR through Internet Explorer of the remote client PC. To disable, click on unload. To enable, click on Load. (E) Voice Communication - When a remote PC is attached to the DVR and MIC and speakers are attached to both the DVR and the remote PC, a live two way voice communication can be established by using this option. Simply click on Use, select the remote client and click OK. (F)

27 Page Setup TCP/IP - This section allows the user to enter the IP address settings for the DVR provided by the Internet Service Provider without having to exit to Windows. (G) Emergency - This option is no longer available since the DVR is no longer equipped with internal dialup modem. (H) IP Server - The DVR supports Dynamic IP addressing by registering a user defined DVR name with a DCI dedicated DNS server. To setup Dynamic addressing (I) simply: Click on Used. Click on Setting. Type any desired name as the DVR name. Click on IP Check Periodically. Click on Send and wait until registration is verified. Click on Open to establish connection for DVR and the DNS. When finished setting up Control User Access options, click on Save Backup - There are two forms of backup options, standard Backup and AVI backup. Standard backup can only be viewed on a system with the Searcher software installed. AVI backup is used for distribution and can be viewed on any PC system with Media Player. For detail AVI backup procedure refer to section In order for the backup to be stored on a USB Flash Drive, a blank USB Flash Drive is required. A blank USB Flash Drive is provided with the DVR unit.

28 Page Standard Backup - To create a standard backup, preview the desired clips from the search screen (refer to section 5). Once the clips have been selected Click on Backup Disk and select the desired location (normally USB Flash Drive letter) or leave the default C:\backupdata. (A) Select the camera number (CH#) under Data Backup. (B) Select all the desired clips for that camera. (C) Click on Backup and wait until the desired video has finished recording on the USB Flash Drive before removing the media from the drive (D). The Windows XP CD.. button is no longer used since the DVRs no longer include a CDRW drive. (E) NOTE: This type of backup can only be viewed by the Searcher Software Backup Schedule - The backup schedule would enable the user to preset backup times for archiving video clips. The storage media (USB Flash Drive, digital tape, external drives) must be present and large enough for backup schedule to work properly. To setup the schedule: Click on Backup Schedule tab. Select the desired camera. Open the schedule window. Change the Save Time to the time of the incident. Change the Backup Time to the desired time for backup process. Click on OK Confirm Backup - The Confirm backup section is used to verify that the standard backup was successful. To confirm a standard backup simply leave the backed up USB Flash Drive in the USB port or select the backup directory, click on Confirm backup and select the drive and click on the play button to view the backed up clip WEBVA - This option was under development at the time of this print.

29 Page Search Mode To enter search mode click on Search button from the main display screen Image frame - This area is used to display the recorded images. To enlarge the display simply click on the image until the frame is filled. (A) 5.2. Camera select - The user can select an individual camera by clicking on the camera number or select all cameras by clicking on All to playback one or all camera images respectively. (B) 5.3. Time-Line - The horizontal red lines represent actual recording periods for each camera. To preview a specific time from the archived images, click on desired area (1...24) on the time line. A left mouse click between the numbers will expand the time to 10 minute segments. A second click expand it to one minute segments. (C) The can be used to find the exact time of the desired clip. (L) 5.4. Zoom - This option will allow the user to zoom into an area of the recorded video. Only one camera can be selected for the zoom option to work. The + will zoom in, the - will zoom out to standard size, and the will restore the image to the original size. (D) A D E F G H B I C J K L

30 Page Backup (snapshot) - This backup is different than the video backup feature. This backup will enable the user to take a snapshot of the image and either save it on the desktop or other attached storage devices (optional). To take a snapshot, preview the video and stop the video on the desired image, click on the backup button and select the desired location. If selecting an external storage device, ensure that the device is properly configured for use with the DVR. Type a name for the image to be saved. Select the image format. Click on save and the image will be saved. This file can be viewed on any PC. (E) 5.6. Print - Once the desired image is stopped, and if a printer (optional) is attached to the DVR, clicking on the print button will print a copy of the image. (F) 5.7. Live - This option provides a live view of the attached camera images in a picture in-picture configuration. (G) 5.8. Control buttons - These buttons have the same function as a standard VCR controls with the additional speed delay for more desirable playback speed control. (H) Normal speed rewind Stop Normal speed playback Enable audio playback Fast rewind Single image reverse Single image forward Fast forward 5.9. Search calendar - This option is used to select a specific date for viewing of archived images. Yellow dates represents the days with recording available. Use the hours and minutes arrow keys to reach the exact time of archived image for review. (I) 5.9. Event Search - This feature is used to search the recorded video based on different types of recording configured in the recording type section of the DVR setup as well as audio recording. The recording lines will be displayed in different colors representing different types of recording. (J) Function - Provides access to Features such as AVI Backup, Smart Search, Bookmark, Panoramic view search and Onscreen keyboard. (K)

31 Page AVI Backup - To create an AVI backup and save to a USB Flash Drive, while in search screen follow the instructions as follows: Preview the incident, move the time bar to the beginning point of the desired video, insert a USB Flash Drive in the USB port. Click on the + FUNCTION button at the bottom of the screen. Select AVI. Click on Save File. (A) Select the USB Drive from the selection. (B) Enter a name for the incident to back up and click on Save. (C) Kingston (Removable Drive F:)

32 Page 30 You will notice the file name will be displayed in the AVI File Name field. You can add a description of the incident if desired. You can also insert a watermark to provide authenticity to the video. (D) Click on GO. (E) You will notice a video screen popping up in the small window. (F) Watch the video closely as it moves very rapidly. Once the video has reached the end of the desired incident, click on Stop Saving AVI file. This will stop the recording. (G) If there are additional video clips that are needed to be archived: Click on OK to go back to the Search screen Select the next camera Locate the next clip Repeat the AVI backup process for all the additional video clips before proceeding to the next step. NOTE: A USB Flash Drive can only hold approximately between 3 to 8 hours of video based on the type of recording, the number of frames, and the size of the USB Flash Drive. The more continuous the recording, the less amount of video that can be stored on the USB Flash Drive. NOTE: DO NOT CLICK ON ANY BUTTON OR UNPLUG THE USB FLASH DRIVE FROM THE USB DRIVE AS THIS WILL INTERRUPT THE BURNING PROCESS.

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34 Page Bookmark - This option will allow the user to select a combination of different cameras as the favorites for searching. When the cameras are selected click on Bookmark type a name and add to favorites. Multiple favorites can be setup. To view the desired favorite simply click on the favorite name and click on GO Smart Search - This option allows the user to create multiple detection zones within the image and search based on the activity detected within those zones. An example of that would be if an item is missing from an area and the item was present say an hour ago, the smart search will search all the archived video for any activity within the selected zones and stop at the beginning frame of that activity. To perform a smart search:

35 Page 33 From the Search screen, move the timeline back an hour. Click on Smart Search. Select the area where the item was located by clicking the left mouse button and dragging it, creating a box around the desired area. Change the sensitivity to desired level (the higher the number the more sensitive the detection). Click on to start the search. The search will begin to go through all the images captured to find the very first frame that activity was detected within the selected area. Once the first image is displayed then simply click on the normal playback of the video. to start If this is not the desired video clip, then repeat the steps until the incident in question is found. From this location you have the choice of creating an AVI of the clips or print a single copy of the image displayed. The reverse buttons will perform the same task but in reverse direction. The Save button is used to save the detection boxes & preferred areas of interest. The Load button is to load the preferred boxes from previously saved configuration. The Delete button is used to delete a previously created area of interest Panoramic View Search - This option displays 18 frames ahead of the current frame for an advance frame viewing and capturing the of the exact frame of a suspicious act. You can display a particular frame in the big view window by a single click on that frame. The panoramic display will automatically advance to the next 18 frames from the selected clip.

36 Page Pan/Tilt/Zoom (PTZ) Operation 6.1. PTZ controls - Once the PTZ camera has been setup (refer to section 4.7.) access the PTZ controls by clicking on the OFF button below PAN-TILT controls to turn ON the PTZ controls. The camera movement can be achieved by using the arrow keys. To zoom in or out click on the + or the - buttons next to zoom. To adjust the focus use the + or - buttons next to focus Preset - The Preset will enable the user to program multiple positions for the PTZ to turn and zoom into. To program the preset positions follow the steps below: Click on Preset button Select the preset number (1-10) Type in a preset name (i.e. Northeast corner) Click on Save ID Move camera to the desired location Click on Set Preset to save the information Repeat the steps to setup more preset positions. Once finished, click on Closed to exit.

37 Page Group - To setup a group of presets click on Group to access the setup screen.

38 Page 36 Select Group Number. Enter a Group ID. Click on Group Add. Select Preset number and click on Preset Insert. Repeat step d for all the desired preset positions. Repeat steps a through e for more group settings. When finished click on Group Run. Click on Close to close the setup window. The groups will run until it is stopped from the group setup screen Auto Pan - Auto pan is used to move the camera between two presets automatically. Once the presets are created select the ending position in preset #1 and the beginning position by Preset #2 and then click on RUN. To stop auto pan click on Stop and then close the auto pan window Menu - The menu allows the user to access the On Screen Display (OSD) features of the PTZ cameras when available. 6.6 Speed - These buttons will increase or decrease the speed of the pan, tilt and zoom in or out of the PTZ camera.

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40 Page Remote Viewing There are two types of remote access to the DVR using Remote Client Software Access and Internet Explorer Access Remote Client Software installation - The software must be installed on a client PC with the minimum requirements listed below: P MHZ or faster 256MB of memory (512MB recommended) 20MB free hard drive space or more CDRW drive or a USB Drive if archiving is desired Video card with min 16MB of RAM and capable of resolutions of 24 bit true color (the display settings must be at 1024x768 at 24 bit or above colors before connecting to the DVR) Windows 98SE or newer Once the requirements have been met, insert the Remote Viewing software CD in the client PC s CDROM drive, and go to START and click on RUN. In the command line type in the following line: D : \ S e t u p. e x e (where D is the drive letter for the CDROM drive) and click OK. Select all the default settings until the software is completely installed. NOTE: ONLY ONE REMOTE USER CAN ACCESS THE DVR THROUGH REMOTE SOFTWARE AT ONE TIME Remote Client Software Access Double click on DVRS SE Client icon. Type a Site name (i.e. Shop). Click on TCP/IP tab.

41 Page 39 Enter the public IP address assigned to you by your network or Internet service provider (this IP address must be a public IP address and accessible from outside of the network or Internet by anyone). Type the ID and Password for the remote user account (section 4.8.3). Click on Insert (only for the first time to setup the remote site). NOTE: You will notice the name is now displayed on the left pane. multiple sites are configured, ensure the desired site is highlighted. Click on the Connect and wait until the connection is established and the site name has appeared in blue on the left panel. Click on OK and the images will start to be displayed in the windows. NOTE: The operation of the remote software is similar to the DVR software with the exception of the Search option access (refer to ). The SAVE button allows you to record live video from the DVR on to the remote PC to be viewed through the search option. Click on Power to exit the software. If Remote Client Search - There are two options available. Local Search and Remote Search.

42 Page Local Search - If the SAVE button was used to capture live video on the remote PC, then selecting this option will access and retrieve all video images recorded on the remote PC s hard disk Remote Search - enables the user to access and search through the archived video images on the DVR from the remote PC. NOTE: With the exception of few options, the remote search screen and functions are identical to the local DVR search functions. For detail search window operation, refer to section (5) Search Mode. NOTE: To avoid possible communication trouble with the DVR, it is very important to properly disconnect from the DVR. To disconnect the DVR from the client PC: Click on the connection icon located at the bottom left corner of the main display screen. Select the connected site. click on disconnect and then OK. Click on NO for reconnect. Click on Power and exit.

43 Page Internet Explorer Access Start Internet Explorer and wait until your home page is loaded. Type in just the public IP address of the DVR you are accessing without in the address field and press enter. Example: On the next window that will appear, click on Yes to load active X components from the DVR. NOTE: THIS PROCESS MAY TAKE SEVERAL MINUTES. DO NOT CLICK ON ANY BUTTON UNTIL THE LOGIN SCREEN IS DISPLAYED. Type the ID and Password for the remote user account (section 4.8.3) and click on OK. The images should start to appear. NOTE: The number of users that can access the DVR at one time through Internet Explorer depend on the connection bandwidth and the resources available on the DVR.

44 Page 42 The Search screen allows you to search the DVR archived video, then backup or print snapshots. NOTE: The search function is not accessible when multiple users have connected to the DVR at the same time.

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46 Page Maintenance & Troubleshooting 8.1 Maintenance - Although your new DVR requires little care under normal operations, you can maintain its excellent condition, extend its longevity and enhance its performance by following the guidelines below. Do not smoke tobacco products around the DVR. Ensure all the air vents around the DVR are free of dust. Ensure all the fans located around the DVR are running. Do not place heavy object on op of the DVR. Keep liquids away from the DVR. Keep objects away from the vent holes around the DVR. Never move the DVR when it is running. Avoid strong vibration or sudden shocks while moving the DVR. Provide plenty of ventilation for the DVR. Adequate air circulation is vital to the DVR proper operation. If the DVR is installed in a cabinet, an exhaust fan must be placed on the back of the cabinet and vent holes must be present in front of the cabinet for proper air circulation. In the case of extended power outage, the DVR should be properly powered down and the UPS turned off to prevent accidental loss of video or possible damage to the DVR hard drive.

47 Page Troubleshooting - This section suggests easy solution to some common problems. For solutions to more serious problems that may require disassembling the DVR, contact your dealer. Do not attempt to disassemble the DVR yourself. Symptoms (Power) The DVR will not power up. The DVR is powered up with a message No signal displayed on the screen. The DVR is only showing logos where the camera images should be. The DVR shuts down when the electricity flickers. The UPS keeps beeping every second when everything is powered up. The electricity went out and the DVR shut down after several minutes. The UPS beeps every so often without anything changing. Solution Ensure the UPS, and the DVR power supply switches are turned on (position I). Ensure all power cables are plugged in to the DVR, Monitor, cameras and the UPS. Check the Video cable for the monitor. Ensure none of the pins on the connector has been bent during installation. If pins are straight then press and hold the power button in front of the DVR for 5 seconds to power the DVR down. Unplug and reconnect the video and power cables and try again. If this is the first time the DVR has been installed then follow the installation procedures. If the DVR has been working for sometime, then the cameras are not receiving power. Ensure the camera power supplies are connected and you have voltage at the camera end. Ensure that the DVR and the monitor are connected to the battery side of the UPS and not the surge side. Check the UPS for proper operation. The UPS is intended to provide power for the DVR only. Ensure there are no other devices attached to the battery side of the UPS. The UPS is intended to provide power for the DVR for about 7-10 minutes. After that time, it will shut down if it was not turned off manually. However once the power is restored the DVR will detect that and restarts itself. The electricity provided to the UPS may not be stable or clean. The UPS detects and adjusts itself for power fluctuations and surges. The beep represents power source problems at the outlet or the breaker box that may need to be looked at by a certified electrician.

48 Page 46 Symptoms (Operation) Solution Keyboard or mouse will not operate. Power down the DVR. Ensure the Keyboard and mouse are plugged in to the correct ports and are plugged in all the way. Restart the DVR. After the DVR was turned on and The problem may be the camera signals to the had booted into the software it DVR. Shut the DVR down. Check the power stops responding before the source to the cameras for proper polarity and cameras are displayed. proper signal levels. Restart the DVR. Once the camera input windows are displayed, turn on the power to the cameras. Some or all the camera input windows are black. The colors and lighting for the cameras are not correct. This could be caused by: 1- Wrong power voltage to the cameras. 2- Bad BNC cable ends. 3- The camera switch settings are wrong (DC vs. Video Iris, etc.) Using the instructions in the manual for Color Control, adjust the Brightness, Contrast, Hue and Saturation to get the desired signal. The camera pictures jump and the The video signal strength is very low at the DVR frames change very slowly with input. 1- Make sure the signal is not split. 2 black lines through them. - Shorten the cable runs. 3- Remove any other devices attached to the cameras before the DVR (i.e. TVS, Multiplexer, etc.). In some cases if the signal is below 1V P-P, a signal booster must be used to compensate for signal loss. The DVR will stop recording on one The software is set to detect camera failure due or several cameras at random to lowered input signal, voltage drops, or distorted during the day. images. When that happens it will shut the camera down and will not record until the camera has returned to proper operation. This could sometimes be caused by heat or power fluctuations at the camera side. Why are some of the images frozen The DVR plays back all camera images of the for a while when playing back same time frame at the same time. The cameras multiple cameras in search mode? that are frozen must be ahead of the rest in time. Once the other cameras reach the same exact time, then they will start playing again. The images became distorted and discolored and then they went out for a while. It repeats that several times a day. The power supply for the cameras is overheating or is not providing adequate power to drive all the cameras attached to it. Add the current usage of all the cameras and add 20% to find out the current required for the power panel used. If only individual cameras are having the problem and individual transformers are used, then the transformer may be leaky and must be replaced. The system is set to record based The motion sensitivity is set too high. Refer to the on motion but it is recording manual and adjust it to three to four notches continuously. below maximum. Use the motion area setting and select only the areas needed for motion detections (i.e. Doors, Windows, etc.).

49 Page 47 The recording frame rate drops at night. When a frame is zoomed in the picture becomes grainy. The System Info has been displaying 3% on the hard drive space for a few days. Why is it not changing? The video playback is very grainy and it shows small squares like pixels. Lighting effects recording frame rate and storage capacity. If the area is dark then it uses more hard drive to record the darker area as well as dropping frame rate to compensate for the excessive amount of information being recorded. If the area is too dark for a color camera to properly see, it is suggested to use black and white or appropriate night vision cameras. The DVR is equipped with a Digital zoom. The number of pixels contained in a picture is constant. As the picture is getting bigger so do the pixels. Therefore what is being looked at is the actual pixel within the picture. Higher resolution cameras will yield better quality zoom factor than lower resolution cameras. The DVR is designed to fill up the entire storage area before erasing the oldest video. The 3-7% that may be showing is the buffer zone. Once it reaches that, it will start erasing the oldest video and will remain at that % unless the storage is manually formatted. Ensure the quality setting is set to 1 or 2 below the maximum if MPEG4+ is being used. The video is showing nighttime during the day and the opposite at night. The clock is setup incorrectly. Use the time setup and correct the clock setting. The video shows a two-minute blank (no recording) every few days at a specific time. The DVR is recording only 1 day and it used to record many days before. The DVR is not recording the same number of days at all times when set to motion recording without any changes to the settings. That is part of the watchdog feature. The DVR is set to shut down and reboot at a specified time set within Standard Setup screen for an optimized operations. The time can be set to any other time if desired or completely disabled. However it is recommended to restart the DVR at least every few days manually. Make sure that the second drive letter D is shown in the Standard setup section under Managing Disk. If it is only showing drive letter C, then there is an issue with the hard disk. Contact your DCI authorized dealer for support. The recording based on motion is dependent on several factors. Frame rate, lighting, detection, and traffic. If all the settings are constant then the reason for the varying recording days is due to the changes in lighting or amount of traffic in front of the camera. This is normal. Creating detection zones and adjusting the lighting will help the situation but will not eliminate the varying recording process.

50 Page 48 Why are the recordings not showing up in the 24-hour record lines? The database may not have had time to update the index file before Search was activated. Refer to section of this manual and refresh the database. The DVR is displaying a message Disk is full, Change disk. The Overwrite video when HDD is full option in the standard setup is unchecked. Access setup and check the box in section of this manual. The DVR is asking for a Password and it will not go into the camera software. DVR boots up and gets into the camera software and then it comes right out of the software into Windows. There is a square label flashing AF and M (or R) on the top right corner of the camera images and it is not recording properly. The picture quality on the TV is poor. I recorded ten minutes of video on CD but it only showed about 2 ½ minutes (motion recording) I recorded an incident as AVI on the CD and am not able to play it back on my office PC. How can I edit and enhance the AVI file of the incident I copied onto the CD? Why does the saved AVI pause every few seconds when playing back from a CDROM drive? The Viewer password or the manager passwords have been setup in section of this manual. These two options require that an operator be present when the DVR is restarted for any reason. This is caused by changes made in the DVR setting or corruption of DVR software. Double click the icon for the DVR software and try again. If not successful restart the DVR and let it redetect the changes. If the problem persists, restore the DVR software using the Restore CD. The Pre and Post is set to a number other than 0 in the recording type part of the setup. Reset the pre and post to 0 and then Save and Apply. The resolution of a standard TV is only 525 lines. The DVR is displaying at 768 lines. In order for the images to properly display on a standard TV some of the graphic information must be removed from the original image through scan converter electronics. Therefore the images are not as crisp as the images on the DVR monitor. The DVR only records when it detects motion. It may have only detected 2 ½ minutes of video during the ten minute segment. Some CDROM drives are not able to read all the CD medias currently in the market. Try a different media or upgrade your media player software. There is software available In the market that allows you to edit and enhance the quality of an AVI video file. DCI does not promote or support any third party software. The media is not a high speed or ultra speed media or the CDROM drive cannot read high speed or ultra speed CD media.

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52 Page 50 Symptoms (Remote Access) Solution The images sometimes turn purple or green when viewing from remote PC. The remote software came up with the message This SW version does not match the Server. The remote software cannot find the server and will not connect. Why is the image from a camera frozen for a while and then starts again while viewing from remote? I am connected to the DVR but I cannot see any of the control buttons on my screen. I am connected to the DVR but the camera images are black. I am connected to the DVR but the camera images are washed out and very grainy. I am connected to the DVR via Internet Explorer and when I click on Search, nothing happens. When I click on Check IP under Control User Access it shows and not the IP address my ISP provided. The DVR is attached to a Router and I have no access to the DVR from remote with the IP address the router has assigned. Do I need to install an Anti-Virus on the DVR if I am accessing it from a remote location. That is due to lack of overlay support from your PC video card or loss of information in transmission of live data. The DVR software may have been upgraded without the matching remote software. Downloads are available from DCI website. Make sure the instruction described in section 4.8 of this manual is followed in entirety for proper remote access operation. The DVR is set to motion detection. Once the motion is not detected at the DVR, the last image that was detected is broadcasted (displayed on remote) until the camera detects motion again. The remote PC display adapter must be set to a resolution of 1024 x 768 and 24-bit color for proper display. Your PC video card is not able to display 24-bit color overlays in windows. Try and upgrade the display drivers for it or replace your video card. The remote PC display adapter must be set to a resolution of 1024 x 768 and 24-bit color for proper display. If more than one user is attached to the DVR through either IE or Remote SW the search is not accessible. Your connection to the ISP is not established or the settings are not entered correctly in the Windows network environment of the DVR. The IP address assigned to the DVR must be a public IP address and accessible through the Internet. The router must be programmed to allow the DVR to be accessible from the Internet. Contact your network (router) administrator (installer) for support. DCI will not be able to provide That information. An Anti-Virus is not necessary with the properly installed Embedded DVR units. If the DVR is infected by a virus from a remote PC, simply disconnect the network connection. Properly shut the DVR down, clean the virus from the remote PC and reconnect the network connection and power the DVR back on.

53 Page 51 I am not allowed to install the remote SW on my PC at work. How else can I monitor remotely How can I find out if I am on Static or Dynamic IP addressing? DCI embedded the direct browser access SW starting with version 408 of the server software. If your DVR has version 408 or newer, then you can access the DVR from any computer without Remote software by using Internet Explorer. Bring up IE and type only the DVR IP address in the Address filed and press enter (Windows Active X components must be enabled and the remote PC must allow the installation of the DVR Active X drivers). That information is available from your Internet Service Provider.

54 Page Warranty Information This warranty information applies to the DVR purchased through and installed by DVR Connection Inc. (DCI) Authorized Dealer. DVR Connection warrants that this DVR: Is manufactured from all new parts. Is free from defects in material and workmanship. Conforms to DCI specifications and guidelines. Is in good working order. The warranty period is 24 months and starts on the date of original purchase as shown on the purchase receipt. If this product does not function as warranted, DCI* will replace defective equipment with new or factory refurbished equipment of equal or greater value at our discretion during the warranty period at no charge. This warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases: 1. Loss or damage to the equipment due to abuse causing deterioration, mishandling, accident, act of nature (i.e. lightning, fire, excessive smoke or dust, etc.) or failure to follow operating or proper installation instructions. 2. If the equipment has been serviced or modified by anyone other than DVR Connection, Inc. (DCI) service personnel. 3. Malfunction resulting from the use of accessories, attachments, product supplies, parts or devices that do not conform or follow the operating instructions. 4. Compatibility issues with respect to certain software or hardware accessories. 5. Damage resulting during shipment (Claims must be presented and examined by the shipper). DCI assumes no risk and shall not be liable for any damage or loss resulting from the use or application made of the products purchased. DCI s liability for any claim shall not exceed the price paid to DCI for such products, whether based on negligence, breach of contract, infringement of any rights of any party or product liability, relating to the products purchased. DCI will not, in any event be liable for any special, incidental or consequential damages (including but not limited to loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of DCI or otherwise. It is the responsibility of the buyer, not DCI, to determine the legality and conform to all federal, state, and local laws and regulations regarding the purchase, possession, and/or use of the products/equipment that we offer. By placing an order with DCI, the buyer represents that he/she has complete knowledge of all federal, state and local laws and regulations to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Any liability and/or damage resulting from the misuse and/ or unlawful use of any of the products/equipment that we offer are that of the buyer, not DVR Connection, Inc. * DCI will provide this service only through an authorized DCI dealer. 10. Technical Support Information We take extreme care to ensure that our customers will enjoy years of trouble free operation from the DVR server. However, if you have a question or experience a problem and need help, call your authorized DCI dealer or us at support@dvrconnection.com.

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