Success Story. December Success story / PayKey & Davivienda

Transcription

1 Success Story December

2 Davivienda's social banking solution: turning innovation into a market differentiator Banco Davivienda - the 3 rd largest bank in Colombia was looking for innovative ways to propel usage of their e-wallet, as well as attract millennials. Davivienda partnered with PayKey, and launched their own social banking solution, providing a seamless and intuitive user experience for key banking services. The bank s logo (Little Red House Key) is right in front of the user s eyes, providing seamless access to the banking services from within any messaging app 2

3 Keeping banking services visible and top-of-mind anytime users are typing on their keyboard The Little Red House Key is available at all times, becoming particularly helpful when social conversations about money and payments are being held driving a contextual banking experience. Davivienda launched it on March 2017, offering two key services: View Account Balance: access the balance directly from within ANY application Money Transfer: instantly send money to a contact or phone number from within any chat or social app 3

4 P2P payments: simple, quick and contextual Select Transfer Select Contact Choose Amount Authenticate Confirmation 4

5 How did we make it happen? PayKey s unique keyboard is seamlessly integrated within the service provider mobile app, transforming the smartphone keyboard into a new channel for services, information and communication, enabling P2P payments, balance checks, top-ups, and more. The best part: users can do all that instantly from any app including all popular messaging apps without having to switch between apps. 5

6 Davivienda s campaign to drive adoption of the new keyboard Right after the new solution went live, Davivienda launched a multichannel campaign, with the aim of introducing their mobile users to the new keyboard and facilitate usage: In-app promotions Commercials & tutorials for onboarding Social media campaigns & posts Online banners Dedicated landing pages with in-depth information 6

7 Onboarding: walking users through the new keyboard A crucial part of the solution and marketing strategy to drive keyboard adoption, is providing users with a clear onboarding process that guides them through the implementation, walking them through the the actual customer journey of the social banking solution: 1 2 Sign in Tutorial Video 3 Choose Account 4 Enable Keyboard 7

8 2 nd phase: expanding the solution to new banking services Following the success of their initial social banking solution, PayKey and Davivienda worked together on adding four new services to their offering, which were launched in July 2018: Request Payment from any contact within any conversation Split Payment: a hassle-free solution for sharing a bill Cardless ATM: a secure way to get and pass cash quickly Prepaid Top-Up: an instant way to add credit to the user s account with 4 local mobile operators 8

9 Prepaid Top-Up, instantly adding credit to your plan 1 Select Top-Up 2 Choose Amount 3 Select Provider 4 Authenticate 5 Confirm 9

10 Creating awareness & driving adoption through marketing Online banner Commercial Dedicated landing page 10

11 Showcasing the keyboard and its new exciting services Contributing to Davivienda s success are the dedicated marketing efforts that created awareness and positive buzz for both existing and new customers. Through various engaging campaigns, Davivienda continually informs their customers about the exciting, new, and useful services their social banking solution has to offer. Request Payment Split Payment

12 Traction Following Davivienda s latest campaigns, they experienced an increase in both their wallet downloads and in their keyboard activations. The solution and its new features are regularly used by their customers. +25% 83% Increase in keyboard activations following successful campaigns during the World Cup (July 2018) Of all activated keyboards are used on a regular basis 12

13 Positive results and adoption following the launch 1.3M Downloads Promoting the banking keyboard increased our daily app downloads by 3x! Most Innovative Bank Award Davivienda and their social banking solution won the prestigious 2018 Celent Model Bank award for excellence in technology within the international banking industry + $3M Transferred Following the launch, Davivienda experienced increase in volume of P2P transactions 13

14 This is just the beginning! With the great value that both solutions contributed to Davivienda, they are already working with PayKey on new exciting services that will soon be available to their customers: % Contextual Offering Buy & Sell in Social Networks 14

15 The experience We are very excited to be one of the first service providers that bring this innovation to the market and are looking forward to additional future projects with PayKey. With the innovative keyboard technology, we have seen an increase in the DaviPlata customer base. Expanding this technology towards Telco services is just natural for us. Maritza Perez Bermudez EVP, Retail & Marketing at Banco Davivienda We ve experienced first-hand what PayKey can deliver through the launch of our DaviPlata e-wallet. 15

16 For more information go to > Paykey.com or us at 16