Table of Contents. Region Local Exchange Contacts. Mobility Enterprise/Government Reference Guide, page 7 Mobility Solutions, page 7
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1 Table of Contents Core AT&T Contacts Advanced Feature Toll-Free, page 2 Managed Security Svcs., page 2 AT&T Virtual Pvt. Network (AVPN), page 2 Megacom Toll-Free Svc., page 2 DSL, page 2 MPLS Pvt. Network Transport Svc. (MPLS PNT), page 3 Svc., page 2 OneNet, page 3 ISDN (region PRI/BRI), page 2 Readyline Toll-Free Switched Svc., page 3 Local Prime Voice Stand-Alone Svc. UNE-P/UNE- L, page 2 Teleconferencing, page 3 Long Distance Repair, page 2 Toll-Free Svc., page 3 Managed Internet Svc.(MIS), page 2 Voice over IP (VoIP), page 3 Region Local Exchange Contacts AT&T West (CA and NV) AT&T Midwest (IL, IN, MI, OH, WI) Formerly Ameritech, page 4, page 5, page 4, page 5, page 4, page 5, page 4, page 5 AT&T Southwest (AR, KS, MO, OK, TX) AT&T East (CT) Formerly Southwestern Bell Formerly SNET, page 5, page 6, page 5, page 6, page 5, page 6, page 5, page 6 AT&T Southeast (AL, FL, GA, KY, LA, MS, NC, SC, TN) Formerly BellSouth, page 6, page 6, page 6, page 6 Mobility Enterprise/Government Reference Guide, page 7 Mobility Solutions, page 7 1
2 AT&T Core Products TROUBLE REPTING, DERING AND BILLING PROCEDURES AT&T Product/Task you wish to perform Where Should You Go? External Phone Number Advanced Feature Toll-Free prompt 4 * Contact Following # prompt 3 Call # on Invoice or dedicated support AT&T Virtual Pvt. Network (AVPN) * 866-AVPN-ATT ( ) prompt 6 DSL (for the internet) 877-XDSL-ATT prompt 1, XDSL-ATT prompt 1, 4 * XDSL-ATT prompt 1, XDSL-ATT prompt 1, 3 Svc. above Contact Following * Prompt 1, prompt 6 ISDN (region PRI/BRI) Or Or * prompt Local Prime Voice Stand-Alone Svc. UNE-P/UNE- L * prompt 1, prompt 2, 3 Long Distance Repair * , PROMPT 1 Core AT&T, prompt 1 BellSouth Long Distance, ATT MW Managed Internet Svc.(MIS) Prompt 3 * Prompt 2, prompt 5 Managed Security Svcs. * Contact Following Prompt 8, Premier SERVSecurity ATTSW (north) (west) Call # on Invoice Megacom Toll-Free Svc prompt 4, 1 * prompt 4, 2 2
3 MPLS Pvt. Network Transport Svc. (MPLS PNT) * Prompt 2, prompt 5 OneNet prompt prompt 1 * prompt 3 Readyline Toll-Free Switched Svc prompt prompt 1 * prompt 6 Teleconferencing prompt prompt 1 * Contact Following # prompt 4 Contact Following # prompt 3 Toll-Free Svc prompt 1 * Contact Following prompt 2 Voice over IP (VoIP) Prompt 3 * Prompt prompt 5 3
4 AT&T REGIONAL LOCAL TROUBLE REPTING, DERING AND BILLING PROCEDURES BY REGION AT&T West (CA and NV) AT&T Local Product/Task you wish to perform Where Should You Go? External Phone Number
5 AT&T Southwest AT&T Local Product/Task you wish to perform Where Should You Go? External Phone Number Following Following Following Following AT&T Midwest AT&T Local Product/Task you wish to perform Where Should You Go? External Phone Number Illinois, Indiana, Michigan, Ohio, Wisconsin - GLOBBILL@RDSMAIL.IMS.ATT.COM Illinois, Indiana, Michigan, Ohio, Wisconsin - GLOBBILL@RDSMAIL.IMS.ATT.COM Illinois, Indiana, Michigan, Ohio, Wisconsin - GLOBBILL@RDSMAIL.IMS.ATT.COM Contact Following MWDES@RDSMAIL.IMS.ATT.COM Contact Following MWDES@RDSMAIL.IMS.ATT.COM Illinois, Indiana, Michigan, Ohio, Wisconsin - Contact Following GLOBBILL@RDSMAIL.IMS.ATT.COM
6 AT&T East (CT) AT&T Local Product/Task you wish to perform Where Should You Go? External or Phone Number , prompt 1 CT-BILL@RDSMAIL.IMS.ATT.COM , prompt 1 CT-BILL@RDSMAIL.IMS.ATT.COM , prompt 1 CT-BILL@RDSMAIL.IMS.ATT.COM , prompt 1 Contact Following CT-BILL@RDSMAIL.IMS.ATT.COM AT&T Southeast AT&T Local Product/Task you wish to perform Where Should You Go? External Phone Number ATT.path.noncomplex@bellsouth.com ATT.path.noncomplex@bellsouth.com ATT.path.noncomplex@bellsouth.com ATT.path.noncomplex@bellsouth.com 6
7 Mobility TROUBLE REPTING, DERING AND BILLING PROCEDURES Enterprise/Government Reference Guide AT&T Product/Task you wish to perform Where Should You Go? External Phone Number Mobility Solutions Change Service Premier Account Executive NBO (National Business Ordering) Premier NBO (National Business Ordering) If order cannot be placed in Premier, please use Wireless Account Executive contact on Account & Service Team Tab NBO: NBS NBS Chat: Technical Support MMC (Mobility Maintenance Center) NBS (National Business Services) Business Receivables Management Mobility Service Manager /authenticate.jsp PIN NBS chat: NBS request: nbs.change.requests@amcustomercare.att-mail.com or via your Service Manager (see Service Manager contact on Account & BRM: Service Team Tab) Suspension of Service Premier NBS (National Business Services) Mobility Service Manager NBS request: nbs.change.requests@amcustomercare.att-mail.com BRM or via your Service Manager (see Service Manager contact on Account & Service Team Tab) Total Disconnect of Service NBS (National Business Services) NBS request: nbs.change.requests@amcustomercare.att-mail.com BRM or via your Service Manager (see Service Manager contact on Account & Service Team Tab) End User Support BEUC (Business End User Care) - IRU Sponsorship Enrollment IRU Sponsorship Program index.jsp?customflow=true&_requestid=
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