Intune post-enrolment FAQs for Android. Contents. How to move icons out of Workspace

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1 Intune post-enrolment FAQs for Android This FAQ assumes that you have successfully enrolled with the Intune Company Portal. Contents Intune post-enrolment FAQs for Android... 1 How to move icons out of Workspace... 1 Add your mailbox to Microsoft Outlook... 3 Attach photos in Microsoft Outlook... 5 Attach photos in Microsoft Word... 6 Resolve Outlook notification delays... 7 How to move icons out of Workspace Android OS version 8.00 or newer separates managed work applications by default. 1. In order to create shortcuts to these apps on your home screens, first unlock your device. 2. Swipe up on your home screen to view your App Drawer. 3. Locate and tap the Workspace icon. In Workspace, you will see all of your managed apps. 4. Tap the three vertical dots menu icon in the top right of the screen, and then tap Workspace settings.

2 5. In Workspace settings, tap Workspace style. 6. Tap the Hide Workspace apps slider to turn it off. 7. Tap DONE. Your managed apps will now appear in your App Drawer. 1. To add an app shortcut to the home screen, tap the app icon and hold your finger down until the menu appears. 2. Tap Add to Home or drag the shortcut to a position on your home screen.

3 Add your mailbox to Microsoft Outlook Once Intune has pushed the Microsoft Outlook application automatically to your device you can then proceed. 1. Unlock your device, and then swipe up on your home screen to view your App Drawer. 2. Locate and tap the Workspace icon. 3. Locate and tap the Outlook icon. 4. When Outlook opens, tap the GET STARTED button. 5. Enter your CFMWS address, and then tap CONTINUE. 6. Enter your CFMWS NPF domain user password. 7. Tap the ADVANCED SETTINGS slider to turn it on.

4 8. Enter additional field values as indicated below. Server: webmail.cfmws.com Domain\Username: cfcf\[your CFMWS username] 9. Tap the checkmark in the top right corner to continue. 10. When prompted to Activate device administrator, tap ACTIVATE. Your account has been added successfully. 11. When prompted to add another account, tap SKIP.

5 The information screens provide an overview of the three* main functions of the Microsoft Outlook App and how to use them: a) Mail b) Contacts c) Calendar 12. Tap the arrow icon to scroll through these screens. * Please note that Tasks and Notes functions are not available in the mobile application. Attach photos in Microsoft Outlook Once Intune has pushed the Microsoft Outlook application automatically to your device you can then proceed. 1. In this Microsoft Outlook example, create a new message and tap the paperclip icon in the bottom right corner. 2. Tap Choose from photos.

6 3. On the selection screen, select the three horizontal bars menu in the top left corner. 4. Tap More apps to continue. Photos external to your workspace are available. Attach photos in Microsoft Word Once Intune has pushed the Microsoft Word application automatically to your device you can then proceed. 1. In this Microsoft Word example, tap the Home menu and then tap Insert. 2. Next, tap Pictures, and then Photos.

7 3. On the selection screen, select the three horizontal bars menu in the top left corner. 4. Tap More apps to continue. Photos external to your workspace are available. Resolve Outlook notification delays In an effort to conserve battery life, by default the Android OS restricts battery use for the Intune Company Portal and managed apps including Outlook whenever the device locks. This limits background app refresh and impacts timely receipt of notifications. 1. Unlock your device, and then swipe up on your home screen to view your App Drawer. 2. Locate and tap the Workspace icon. 3. Locate and tap the Company Portal icon. 4. When Outlook opens, tap the Get Started button. 5. Tap the three vertical dots menu icon in the top right corner of the screen, and then tap Settings to continue.

8 6. Tap the TURN OFF button, and then tap ALLOW to continue.