Alcatel-Lucent OmniPCX Office

Transcription

1 Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 408 Phone Alcatel-Lucent IP Touch 408 Phone Alcatel-Lucent 409 Digital Phone

2 User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch 408 Phone/409 Digital Phone/IP Touch 408 Phone range manufactured by Alcatel-Lucent. Your IP Touch 408 Phone/IP Touch 408 Phone (IP)/409 Digital Phone (digital) terminal has a new ergonomic layout for more effective communication. Actions Lift the receiver. Keypad Numeric keypad. A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone, a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, Hang up. Alphabetic keypad. Specific key on numeric keypad. communication is even more convenient using the audio keys (loudspeaker, handsfree), the convenient alphabetic keypad, to call your parties by name. Navigator Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens. Display and display keys Smith John Partial view of display. Display key. Audio keys Speaker., Handsfree. Adjustment reduce. Adjustment increase. Programmable keys and icons Line key. Icon corresponding to key. Other fixed keys Hold and Transfer keys. MENU key. Voice mail access key. Other symbols used Means that the feature is accessible from the Menu page. pers. Main Means that the feature is accessible from the Main page. Means that the feature is accessible from the Info page. Means that the feature is subject to programming. If necessary, contact your installer. These symbols may be supplemented by small icons or text.

3 Contents Toc Getting to know your telephone p. 1. Description of the screens and Bluetooth handset p Welcome screens p Call management screen p Application screen p IP Touch Bluetooth Wireless handset p. 9. Using your telephone p Making a call p. 10. Answering a call p. 10. Using the telephone in "Hands free" mode p Activating the loudspeaker during a call (receiver lifted) p. 11. Calling your party by name (company directory) p. 11. Make calls via your programmed call keys p Calling from the common directory p Screening calls using the voice mailbox p. 1.9 Redial p Requesting automatic callback if internal is busy p Answering an internal call in intercom mode p. 1.1 Sending DTMF signals p. 1.1 Mute, so that your party cannot hear you p. 1. During a call p Making a second call during a call p. 14. Answering a second call during a call p. 14. Switching between calls (Broker call) p Transferring a call p. 1. Transfer a call to the voice mailbox of an absent party p. 1. Three-way conference with internal and/or external parties (conference) p. 1.7 Placing a call on hold (HOLD) p. 1.8 Parking a call p. 1.9 Barge-in/Intrusion into an internal call p Store a p Adjust audio volume p 'Meet me' conference p Initiate a 'Meet me' conference p Join a 'Meet me' conference p. 17. Sharing p Receiving supervised call ringing p. 18. Answering a night or a general bell p. 18. Manager/assistant screening p Individual pick-up p. 18. Answering briefly in place of the attendant p. 19. Hunt groups p Calling an internal party on his/her pager p Answering a call on your pager p Calling a party on his/her loudspeaker p Sending a written message to an internal party p Sending a copy of a voice message p. 0.1 Sending a recorded message to a /a distribution list p. 1.1 Broadcasting a message on the loudspeakers of a station group p Modify the automated attendant welcome message remotely p. 1. Keeping in touch p..1 Selecting calls to be forwarded p.. Diverting calls to another (immediate forwarding) p.. Forwarding your calls to your voice message service p..4 When you return, review your recorded messages p.. Activate/deactivate the personal assistant p.. Personal assistant: reaching you with one only p..7 Diverting calls to your pager p..8 Forwarding your calls from the receiving terminal ( Follow me ) p..9 Applying a selective forwarding p..10 Diverting all group calls p..11 Cancelling all forwardings p. 4.1 Cancelling a specific forwarding p. 4.1 Diverting calls when your line is busy (forward if busy) p Do not disturb p. 4.1 Leaving a recorded message for internal callers p. 4.1 Consulting written messages p..17 Message notification p. 7. Managing your charges p. 7.1 Charging your calls directly to business accounts p. 7. Finding out the cost of an outside call made for an internal user from your terminal... p. 8. Programming your telephone p Initializing your voice mailbox p Customizing your voice greeting p Modifying your personal code p Configuring the telephone ringer p Adjusting screen brightness p Selecting the welcome page p Selecting language p Programming speed dialing (speed dials) keys p Erase a programmed key p Programming an appointment reminder p Identifying the terminal you are on p Broadcasting background music on your loudspeaker p Lock / unlock your telephone p Configuring the audio jack of your telephone p Activating/deactivating "forced headset" mode p Installing a Bluetooth Wireless Technology handset (matching) p Use of the Bluetooth handset p Installing a Bluetooth Wireless Technology headset (matching) p Using a Bluetooth Wireless Technology headset p Deleting an accessory (headset, handset, etc.): Bluetooth Wireless Technology..... p ACD : Agent set / Supervisor station p. 9.1 Agent set p. 9. Open an agent session (login) p. 9. ACD application welcome screen p. 9.4 The four operating statuses of the agent set p. 9. Changing the operating status of the set p. 9. Modifying your personal code p. 9.7 Agent set p. 9.8 Close the agent session (logout) p. 9.9 Supervisor station p Supervising group mailboxes p. Compliance p. 4

4 Getting to know your telephone Receiver(possibility of a wireless handset - Bluetooth - Alcatel-Lucent IP Touch 408 Phone only) Adjust the tilt of the screen LED Flashing green: incoming call. Flashing red: alarm. Display and display keys Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen. Forward icon: pressing the key next to this icon allows you to program or change the forward feature. Receiver connected. Silent mode enabled. Appointment programmed. Telephone locked. Display keys: pressing a display key activates the feature shown associated with it on the screen. Navigation OK key:used to validate your choices and options while programming or configuring. Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page. Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a call, provides access to welcome screens (Menu, Info,...) and to return to the call icon screens. Welcome screens Menu Main Info Menu pers. Info Menu page: contains all features and applications accessible via the keys associated with the words on the screen. Main page: contains call line keys (allowing supervision of calls) and programmable call keys. Socket for connecting headphones or a handsfree/speaker unit Audio keys Alphabetic keypad Info page: contains information on the telephone and the status of its features: name, telephone, of messages, activation of forwar feature, appointment reminder, etc. Call display Incoming call. Call in progress or outgoing call. end END key: to terminate a call. Handsfree/Speaker Key:to make or answer a call without lifting the receiver. Lit in handsfree mode or headset mode (short press). Flashing in speaker mode (long press). Intercom/Mute key During a call: press this key so that your party cannot hear you. Terminal idle: press this key so that you can automatically answer a call without lifting the receiver. Call on hold. To adjust the speaker or receiver volume up or down If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call. Left-right navigator: used to check calls. OK key: used to answer the call checked. Extension unit Feature keys and programmable keys Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page. An extension unit can be fitted to your telephone. This provides additional keys which can be configured as feature keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position. redial Messaging key to access various mail services: if the key flashes, a new voice message or a new text message has been received. 'Redial' key : to access the 'Redial' feature. Hold:the call is placed on hold. Transfer: Transfer the call to another.

5 1 Description of the screens and Bluetooth handset Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by ault). 1.1 Welcome screens Menu page Main page Info page Other Tue 1 jan 004 Menu Main Info Line Anne Pascal Date Tue 1 jan 004 Time and status icon Scroll bar: shows the position on a page Menu Settings Appointment Main Info Lock Call forwarding icon: Stationary: no forwarding activated. Rotating: forwarding activated - blue: immediate forwarding - orange: forwarding if busy or absent Displays the content of the page selected Info page: contains information on the telephone and the status of its features: name, telephone, of messages, activation of forwar feature, appointment reminder, etc. Tue 1 jan 004 Menu Main Info Name: Anne Number: 7794 Menu page: contains all features and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, ine the ault page displayed, configure voice mail, and access telephone features such as calling back one of the last s or intercepting calls. Lun 1 jan 004 Menu Main Info Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page. Settings Lock Appointment 7

6 1 Description of the screens and Bluetooth handset 1. Call management screen 1. Application screen Date Incoming call icon Time and status icon Date Application name Tue 1 jan 004 Time and status icon Call holding icon Call in progress icon Pop-up display of features accessible while the call is taking place Conference Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or of the caller. Events screen Application screen Each torresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls. Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc. Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer feature will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a, program an appointment reminder, etc. Calls can also be managed from the Main page. While the call is in progress, press the Back/Exit key and display the Main page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him. 8

7 1 Description of the screens and Bluetooth handset 1.4 IP Touch Bluetooth Wireless handset (Only available on Alcatel-Lucent IP Touch 408 Phone set) Presentation of the battery pack Off-hook/On-hook and Volume/Mute keys 1 LED Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction. Off-hook/On-hook: press this key to take or terminate a call Volume/Mute: short successive presses to change the handset volume level ( levels) long press to ensure your party no longer hears you Location of the batteries If the Bluetooth handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth handset. The battery recharges when the Bluetooth handset is on its base. 9

8 Using your telephone Other If the internal or outside does not reply:.1 Making a call ForcedInter Callback Text Broadcast a message on the loudspeaker of the free terminal Request callback to a busy terminal Send a written message Dial the for your call Lift the receiver Number required Press the 'on-hook' key of the Bluetooth handdset (Alcatel-Lucent IP Touch 408 Phone) Number required Go to next screen. Answering a call Handsfree Number required Programmable line key Dial by name You are on a call with the destination Lift the receiver Press the 'on-hook' key of the Bluetooth handdset (Alcatel- Lucent IP Touch 408 Phone) Handsfree is calling Press the key next to the 'incoming call' icon To make an external call, dial the outside line access code (9) before dialing your party's. The digit 9 is the ault code for an outside line. The battery recharges when the Bluetooth handset is on its base. For the attendant, dial '0' (by ault).. Using the telephone in 'Hands free' mode The battery recharges when the Bluetooth handset is on its base. Terminal idle: Press and release you are in handsfree mode end Terminate your call 10

9 Using your telephone Call in progress: If name is OK: OK make the call You are on a call with the destination Press and release If name is not OK: FirstName List During a call, you can lift the receiver without terminating the call. Extend search in list Display the list of party names Select the desired matching name.4 Activating the loudspeaker during a call (receiver lifted) - Speaker. 0 You are on a call with the destination Activate loudspeaker (long press) the loudspeaker key flashes Erase last letter entered Show next name Show previous name. Make calls via your programmed call keys pers. Main 10:0 PERS. Main Helen The key is no longer lit Adjust volume (9 levels) Deactivate loudspeaker (long press) Access the 'Main' page Select the party you want to call from the programmed call keys Call the selected party press and release the loudspeaker key to switch to handsfree mode (light steady)..7 Calling from the common directory Your terminal has access to a common directory of outside s.. Calling your party by name (company directory) proposes a name followed by a corresponding telephone and sequence in list Dial by name 001/00 Directory First letters of your party s name 11

10 Using your telephone.8 Screening calls using the voice mailbox pers. Main Call This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. Activating call screening: Select the No. from the last ten dialed Call desired.10 Requesting automatic callback if internal is busy 'voice mail Enter your personal filtering' code programmed key When you receive a call : Same key to stop listening and deactivate the screening Internal is busy Cancelling callback request: Callback callback request acknowledged is screened you hear the message left by your caller Callback cancellation of callback request acknowledged Name or of the caller Handsfree to take the call Automatic callback is not available if the set of your party is free or if you are put on hold when the set is busy. end To stop listening only.11 Answering an internal call in intercom mode.9 Redial Redialing the last dialed (redial): You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller s identity. To activate - Terminal idle: corresponding LED lights up redial 'Redial' key(short press) Call back on the last 10 dialled: last redial When your caller hangs up, intercom mode remains active. To deactivate - Terminal idle: The corresponding LED goes out redial Rediallist 'Redial' key (long press) Reach the 'Menu' page 1

11 Using your telephone.1 Sending DTMF signals.1 Mute, so that your party cannot hear you Even if your system is not touchtone by ault, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. You can hear your party but he/she cannot hear you: The terminal DTMF You are on a call with the destination To activate You are on a call with the destination Disable microphone The key lights up The feature is automatically cancelled when you hang up. The key is no longer lit Resume the call The Bluetooth receiver (Alcatel-Lucent IP Touch 408 Phone) Press the handset volume/mute key (press and hold) 1

12 During a call Other.1 Making a second call during a call. Answering a second call during a call h old menu main 10:0 info A second party is trying to call you: You are on a call with the destination The first call is placed on hold You are on a call with the destination is calling Name or no. of the caller displayed for seconds John Answer displayed call: Number of Name of second party second party Other methods for calling a second party Dial the for your call. Name of second party. Answer Line key for which icon is flashing To return to your first caller and end the call in progress John The first call is placed on hold redial - To access the 'Redial' feature (press and hold). - Call back on the last 10 dialled (short press). Programmable line key. To cancel your second call and recover the first: John end Key associated with the 'incoming call' icon John end Key associated with the 'incoming call' icon. Switching between calls (Broker call) During a call, a second call is put on hold. To alternate between calls: If you make an error, hang up: your telephone will ring and you will recover your first call. John Key associated with the 'incoming call' icon Place your first party on hold 14

13 During a call Hang up on all correspondant (if conference is active):.4 Transferring a call To transfer your call to another : end transfer transfer After the conference, to leave your two parties talking together: 00:' You are on a call with the destination Press 'Transfer' key Dial the to be called Press to perform the transfer Conference Cancel the conference Transfer Transfer between two outside calls may not be possible, depending on system configuration..7 Placing a call on hold (HOLD). Transfer a call to the voice mailbox of an absent party During the call, you want to transfer your party to the voice mailbox of another party. You are on a call with the destination. Transfer>VMU Three-way conference with internal and/or external parties (conference) During a call, to establish a three-way conference: Number of second party Private hold: During a call, you may place the call on hold and recover it later, on the same telephone You are on a call Your call is placed on hold with the destination Press 'Hold' to recover the call on hold on hold h old h old Common hold (subject to programming): To recover your call on any telephone in your system. on hold Conference Conference Hold on hold Code for Conference feature Number of second party Cancel conference and return to first correspondant (if conference is active): Press to establish the three-way conference You are on a call with the destination Your call is placed on hold Conference 1

14 Recover the call on hold from any telephone: During a call Protection against Barge-in/intrusion: Key associated with the 'incoming call' icon 'Communication protection' programmed key Enter the desired.8 Parking a call Protection is cancelled when you hang up. You can park a call and retrieve it on another extension: Park You are on a call with the destination To recover the parked call: PickUp Unparkcall.10 Store a During a call, to save the onto a call key: You are on a call with the destination»directory pers. Main Number of telephone from which call was parked If the parked call is not recovered within a preset time (1 min 0 by ault), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration Press a call key on the Main page Enter the name of your party.11 Adjust audio volume Confirm.9 Barge-in/Intrusion into an internal call During a call, to adjust the volume level of the loudspeaker or receiver: Your party s line is busy. If the is not protected and if authorized, you can intrude into the call: BargeIn BargeIn Same key to exit You are on a call with the destination Adjust audio volume 1

15 4 'Meet me' conference Other The 'Meet me' function is used to set up a conference with a maximum of persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of ) who meet for the conference. 4.1 Initiate a 'Meet me' conference 4. Join a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference ( participants maximum). In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code. When the system prompts you to enter a code or password, you are allowed attempts before the system rejects your request. Lift the receiver (see Making a call) Enter the joining code for the 'Meet me' conference From the outside, dial the 'Meet me' conference joining call You are in conference mode Lift the receiver (see Making a call) Enter the 'Meet me' conference activation code From the outside, dial the 'Meet me' conference activation call Enter your telephone (internal) Enter the conference access code Joining code : this code is ined by the administrator during system configuration. the conference is set-up Call for joining the 'Meet me' conference: this call allows the participants to join a conference from an external set. This must have been ined previously by the system administrator. Enter your personal code Enter the conference access code; An audible beep sounds when a participant joins the conference. audible beeps sound when a participant leaves the conference. Activation code : this code is ined by the administrator during system configuration. Call for activating the 'Meet me' conference: this call is used by the conference master when he wishes to initiate a conference from an external set. This must have been ined previously by the system administrator. You cannot join a conference if th e ma ximum allowed numb er of participants is already reach ed. Password: the ault password cannot be used. If necessary, refer to chapter: "Modifying your personal code". When the conference master on-hooks, all the communications will be cut-off. If th e conference h as not yet b e en set up by th e conference master you are pu t on hold until th e conference is initiated ( minu tes ma ximum). If you cannot directly reach th e conference, you h ave to call first an internal user or an au tomatic op erator. This one dials th e call numb er for joining th e 'Meet-m e' conference and th en transfers your call (10 seconds). 17

16 Sharing Other.1 Receiving supervised call ringing pers. Main.4 Individual pick-up To receive special ringing for calls to another : You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. If the telephone ringing is in your own pick-up group: Supervised call ringing programmed key Press the same key to cancel. Answering a night or a general bell When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: reach the 'Menu' page PickUp GeneralBell 'Group call pick-up' programmed key If the telephone ringing is not in your pick-up group: Reach the 'Menu' page PickUp IndivPickup Dial the of the ringing telephone. Manager/assistant screening System configuration allows manager/assistant groups to be formed, so that the manager s calls can be directed to one or more secretaries. From the manager s or assistant s telephone: 'Set call pick-up' programmed key Dial the of the ringing telephone The system can be configured to prevent call pick-up on certain telephones. Incoming calls are screened by a designated person (assistant, etc.) Press Screening key Press the same key to cancel Screening is indicated on the manager s telephone by the icon corresponding to the screening programmed key. 18

17 Sharing. Answering briefly in place of the attendant.7 Calling an internal party on his/her pager Outside calls to the attendant will ring on your telephone and you can answer the call: The called does not answer and you know that the person called has a pager: Attendant help programmed key Calls to the switchboard: calls to the switchboard will ring on your telephone. Hunt groups your telephone will ring at the same time as the switchboard Press the same key to cancel Attendant help programmed key is alerted Your party does not answer 'Paging' programmed key Your party can answer from any telephone in the system..8 Answering a call on your pager A call on your pager can be answered from any telephone within the system. paging in progress is displayed Hunt group call: Certain s can form a hunt group and can be called by dialing the group. your pager beeps 'Answer paging' programmed key Your group No. of group to be called Temporary exit from your hunt group:/return into your group:.9 Calling a party on his/her loudspeaker Your internal party does not answer. If authorized, you can remotely activate your party s phone: ForcedInter 'Leave group' programmed key Your group is alerted Your party does not answer Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own. you are connected to the loudspeaker on your party s phone (if he/she has the handsfree feature) 19

18 Sharing.10 Sending a written message to an internal party.11 Sending a copy of a voice message Text Voice Display shows the of new and old messages Consult Preined message: Dial the to be called Enter the first letters of the last name Personal code Sendcopy Text Mail Call me back 01/7 First message in list (7) Select the message to be sent GoTo Enter the no. of the message to be sent (01 to 7) Confirm your choice Select message to copy by consecutive presses Sendmessage Dial the to be called Record Dial by name Language Send message Record a comment* Change language of message Personal message: Confirm your choice * To record a comment: Voice mail Ready to record Record Voice mail recording Create Start recording the comment Recording Create a temporary Confirm your personal message choice (alphabetic keypad) The 7 standard messages are shown below: 1 Call me back 1 Meeting on (*) Call me back tomorrow 1 Meeting on at _:_ (*) Call me back at _:_ (*) 17 Out for a while 4 Call back (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*) Call the assistant 0 Absent, back on at _:_ (*) 7 I will call back at _:_ (*) 1 On vacation, back on (*) 8 Use paging External meeting 9 Please retrieve your fax External meeting, back on (*) 10 Please retrieve your mail 4 I am in room nr (*) 11 Please cancel your forwarding In a meeting - do not disturb 1 Visitors are waiting At lunch 1 You are expected at reception 7 Indisposed 14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad Stop End recording Record Re-record a comment Listen Replay comment Send message 0

19 Sharing.1 Sending a recorded message to a /a distribution list.14 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message. Voice Sendmessage Personal code Add Voice mail call Number of your voice mailbox Personal code Dial party s No. or list No. (00 to 0) Voice mail Ready to record Party s name or list name (00 to 0) Record Other parties if necessary Confirm 9 Access the 'personal options' menu Access the 'welcome messages customization' menu follow the instructions of the voice guide Start message recording Voice mail recording Stop Recording End recording Confirm Listen Record Replay message Re-record a message Confirm.1 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: Number of broadcast group speak, you have 0 seconds end The message will only be broadcast on terminals not in use and which have a loudspeaker. 1

20 Keeping in touch Other.1 Selecting calls to be forwarded.4 When you return, review your recorded messages When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. The light indicates that messages have been received. Ext/Int Forward Div: Ext/Loc Voice Display shows the of new and old messages Select the type of Out/Int call Type of call forwarded is displayed Consult Personal code Display shows name of sender, with date, time and ranking of message Div Div Div Select message Forward internal and outside calls Forward outside calls Forward internal calls Play Clear Call Sendcopy. Diverting calls to another (immediate forwarding) The can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). Listen to message Erase message Call sender of message Copy. Activate/deactivate the personal assistant Immediate» Rediallist Settings Assistant Settings Assistant: OFF Dial the to be called Reach the 'Menu' page PersSpdDial Do not disturb activated On Off Settings Assistant: ON Confirm You can make calls, but only the destination can call you.. Forwarding your calls to your voice message service Immediate»VM Do not disturb activated

21 Keeping in touch. Personal assistant: reaching you with one only.8 Forwarding your calls from the receiving terminal ( Follow me ) Settings Assistant Menu You wish to receive your calls in your present location: Use the Follow me feature. Reach the 'Menu' page Select type of forwarding InternalNo. ExternalNo. MobileNo. Followme» Your extension Dial of a colleague or other key individual Dial an outside line Dial of your cell or PWT/DECT 'Follow-me' programmed key Your extension Do not disturb activated Operator Activate/deactivate transfer to the attendant Confirm.9 Applying a selective forwarding You can selectively forward calls, according to the caller s identity:.7 Diverting calls to your pager Do not disturb activated Callers will be able to contact you while you are moving around the company: Page» 'Forward to paging' programmed key Do not disturb activated 'Selective forwarding' programmed key.10 Diverting all group calls You can forward all your group calls to another internal : Do not disturb activated 'Group calls forwarding' programmed key Number receiving forwarding

22 Keeping in touch.11 Cancelling all forwardings.14 Do not disturb Cancelforw» 'Cancel all forwarding' programmed key.1 Cancelling a specific forwarding Program another type of forwarding, if desired You can make your terminal temporarily unavailable for all calls. DND 'DND' programmed key Do not disturb activated Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. programmed key corresponding to type of forwarding (group or selective).1 Leaving a recorded message for internal callers;.1 Diverting calls when your line is busy (forward if busy) You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Callers can be forwarded to another telephone if you are already on the line. Textanswer» OnBusy» forwarding is acknowledged Preined message: Number receiving forwarding Text Mail Call me back 01/7 GoTo First message in list (7) Select the message to be sent Enter the no. of the message to be sent (01 to 7) Confirm your choice 'Forward on busy' programmed key Number receiving forwarding Language Change language of message Personal message: Confirm your choice Create Create a temporary personal message (alphabetic keypad) Confirm your choice 4

23 Keeping in touch The 7 standard messages are shown below: 1 Call me back 1 Meeting on (*) Call me back tomorrow 1 Meeting on at _:_ (*) Call me back at _:_ (*) 17 Out for a while 4 Call back (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*) Call the assistant 0 Absent, back on at _:_ (*) 7 I will call back at _:_ (*) 1 On vacation, back on (*) 8 Use paging External meeting 9 Please retrieve your fax External meeting, back on (*) 10 Please retrieve your mail 4 I am in room nr (*) 11 Please cancel your forwarding In a meeting - do not disturb 1 Visitors are waiting At lunch 1 You are expected at reception 7 Indisposed 14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad.17 Message notification A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone. Settings Reach the 'Menu' page Activate/deactivate message notification: Notification.1 Consulting written messages The light indicates that messages have been received. Readmore Messaging Voice mail: 0 Text mails: of messages received Text Displays the rest of the message and the date and time it was left displays the sender's message on the screen ON/OFF Press consecutively to activate/deactivate To pause recording: Number Change Enter the Confirm desired Change the time slot: the time slot during which notification is activated can be changed. Confirm Next message. Previous message. Schedule Change times Confirm Clear Erase message. Call Call sender of message. Sendmessage Sending a written message to an internal party.»directory Save the sender's in your directory. end Terminate consultation.

24 7 Managing your charges Other When the internal party who has taken the call on-hooks, you are called back and can: 7.1 Charging your calls directly to business accounts 1. Read information concerning call (cost, duration, of units...). You can charge the cost of your outside calls to business account s. OK name of internal user and cost of call. Print a charge ticket.. Terminate consultation. 'Project code'' Enter the Password for this programmed key of the terminal to internal telephone receive the message Adding or changing a business code during a call: Enter the party s Print OK Business account code during call programmed key 7. Finding out the cost of an outside call made for an internal user from your terminal During an internal call Programmed key 'Cost Total Recall' the call is placed on hold Transfer Outside called Transfer call to your party on hold

25 8 Programming your telephone Other 8.1 Initializing your voice mailbox 8. Modifying your personal code Light flashes Enter your personal code, then record your name following the voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Settings Option Password Your personal code is used to access your voice mailbox and to lock your telephone. Reach the 'Menu' page 8. Customizing your voice greeting You can replace the greeting message by a personal message. Settings Mailbox CustomMsg Old code (4 digits) New code (4 digits) As long as your voice mailbox has not been initialized, the personal code is 11. Reach the 'Menu' page 8.4 Configuring the telephone ringer Voice mail Ready to record Record Voice mail recording Settings Set Ringing Stop Ready to start recording Pause Recording Dfault Reach the 'Menu' page Choose the tune: End recording To pause recording Press to return to the ault message Confirm Tune+ Select the melody of your choice (1 tunes) Confirm your choice Adjusting the ringer volume: Level+ Select the level of your choice (1 levels) Confirm your choice 7

26 8 Programming your telephone Activate/deactivate silent mode: Silent On Off To activate To deactivate Confirm your choice 8. Selecting the welcome page This feature is used to choose the page displayed by ault on the telephone. Settings Option Homepage Activate/disable meeting mode (progressive ringing): Progressive On Off Activate/deactivate discreet ring mode: To activate To deactivate Confirm your choice Select the ault page Confirm your choice 8.7 Selecting language Beeps On Off To activate To deactivate Confirm your choice Settings Option Adjust ringer volume while a call arrives: Reach the 'Menu' page is calling Your telephone rings 8. Adjusting the ringer volume: Adjusting screen brightness (Alcatel-Lucent IP Touch 408 Phone/ 409 Digital Phone) Language Change Select the language of your choice confirm your choice 8.8 Programming speed dialing (speed dials) keys (Main page) Main pers. Settings Set Contrast PERS. Main 10:0 Name Reach the 'Menu' page Access the Main page using the navigator Press a call key on the Main page Enter the name Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys 8 Number Enter the

27 8 Programming your telephone 8.9 Erase a programmed key pers. Main To cancel your reminder request: Appointment Change Clear PERS. Main 10:0 Clear Reach the 'Menu' page Select the type of appointment (temporary or permanent) Access the Main page using the navigator Select the key to erase 8.11 Identifying the terminal you are on 8.10 Programming an appointment reminder You can ine the time of a temporary reminder (one in 4 hours) or a permanent reminder (every day at the same time). The of your telephone is displayed on the 'Info' page. Access the Info page using the navigator. Appointment Change 8.1 Broadcasting background music on your loudspeaker Reach the 'Menu' page Select the type of appointment (temporary or permanent) You can broadcast background music on the loudspeaker of your telephone (depending on configuration): when telephone is not in use, background music is played Enter time of Confirm the appointment appointment time At the programmed time, your telephone rings: (Long press) Press the same key to cancel (Long press) The music stops when a call is made or received and starts again when you hang up. If you are on call, the display flashes and an audio tone is generated. After unanswered calls, a temporary request is cancelled but a permanent request remains in memory. If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call. 8.1 Lock / unlock your telephone Lock your telephone is locked/unlocked Reach the 'Menu' page Depending the displayed informations, enter your password or confirm 9

28 8 Programming your telephone 8.14 Configuring the audio jack of your telephone 8.1 Installing a Bluetooth Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 408 Phone By ault, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker. Settings Set Jack Settings Set BlueTooth Reach the 'Menu' page Reach the 'Menu' page Headset Hands-free Sta.speaker Adddevices you will hear a note signal and the LED will flash green and orange alternately 8.1 Activating/deactivating 'forced headset' mode With the handset turned off, press the Bluetooth handset keys at the same time (long press) 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver. wait for the handset address and name to be displayed on the screen Add Reach the 'Menu' page On Settings Set ForcedHead Off Select the relevant equipment the note audible signal indicates that the handset has been installed correctly (the LED flashes green or orange depending on the battery charge level) Activating/deactivating 'forced headset' mode If you add the Bluetooth handset before the name of the handset is displayed on the screen, you must enter the password to terminate the installation 0

29 8 Programming your telephone 8.17 Use of the Bluetooth handset (Alcatel-Lucent IP Touch 408 Phone) 8.19 Using a Bluetooth Wireless Technology headset - Alcatel-Lucent IP Touch 408 Phone The Bluetooth cordless handset permits the user to answer and call with complete freedom within a radius of 10 meter from the set. IP Touch Bluetooth Wireless handset The handset has a LED and two buttons. Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction. Off-hook/On-hook and Volume/Mute keys Off-hook/On-hook: press this key to take or terminate a call. Refer to the user documentation supplied with the headset. 8.0 Reach the 'Menu' page Deleting an accessory (headset, handset, etc.): Bluetooth Wireless Technology - Alcatel-Lucent IP Touch 408 Phone Settings Set BlueTooth Volume/Mute: short successive presses to change the handset volume level ( levels), long press to ensure your party no longer hears you. Mydevices display of the different equipment matched Select the equipment to be removed 8.18 Installing a Bluetooth Wireless Technology headset (matching) - Alcatel-Lucent IP Touch 408 Phone Delete message acknowledging the equipment has been removed Before a Bluetooth headset can be used, it must be correctly matched to the terminal. Before performing the matching operation, the headset must be in detectable mode*. Confirm your choice Settings Set BlueTooth Reach the 'Menu' page Adddevices searching for Bluetooth equipment, wait until the detected equipment type and the address is displayed Select the relevant equipment Confirm your choice Enter the PIN code of the headset * acknowledgement message and display of the headset icon on the terminal screen * Refer to the user documentation supplied with the headset. 1

30 9 ACD : Agent set / Supervisor station Other 9.4 The four operating statuses of the agent set 9.1 Agent set A call centre solution allows optimum distribution of calls to agents according to their availability and skills. 9. Open an agent session (login) - Agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: In service, the agent is ready to receive calls. Withdrawn, the agent has withdrawn from the ACD application. Additional task, the agent is performing a task concerning a call and is not taking other calls. Temporarily absent, the agent has taken a break and is not taking calls. The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (Alcatel- Lucent IP Touch 408 Phone/409 Digital Phone and Alcatel-Lucent IP Touch 408 Phone/409 Digital Phone/IP Touch 408 Phone sets), or using the 'Agent Assistant' agent software on PC (if available). Select the ACD application info ACD Depending the displayed informations, enter your password or confirm Login ACD application welcome screen display Select the agent and validate 9. Changing the operating status of the set - Agent set Changing using codes (all sets) The operating status change codes are ined when the system is configured. Contact the system administrator to obtain these codes. Statuses Codes in service withdrawn enter the feature code to activate A melody is played: activation accepted, the change of status has been carried out additional task temporarily absent A 'buzzer' type alarm sounds: activation refused, the set is probably not taken into account by the call centre; you should contact your administrator 9. ACD application welcome screen - Agent set name of the agent set operating status of the agent set Change by function keys (Alcatel-Lucent IP Touch 408 Phone/409 Digital Phone and Alcatel- Lucent IP Touch 408 Phone/409 Digital Phone/IP Touch 408 Phone) Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a refusal message is displayed, contact the system administrator. of the agent set ACD Perso 1 A On Onduty Perso C.Work T.Absence Offduty Logout Groups Password status of the queues 9. Modifying your personal code - Agent set Password New code (4 digits) Alcatel-Lucent IP Touch 408 Phone/409 Digital Phone/IP Touch 408 Phone sets 4.0+ means: group 4; calls waiting; the '+' sign indicates that the queue capacity has been reached (Alcatel-Lucent IP Touch 408 Phone/409 Digital Phone/IP Touch 408 Phone).

31 9 ACD : Agent set / Supervisor station 9.7 Agent set - Integrating another group/leaving a group 9.9 Supervisor station A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel-Lucent IP Touch 408 Phone/409 Digital Phone or Alcatel-Lucent IP Touch 408 Phone/409 Digital Phone/ IP Touch 408 Phone set. Groups A supervisor can also perform the agent function from the same set. Press the key of the group (1 to 8) to integrate (box empty) and/orpress the key of the group to leave (box full) 9.10 Supervising group mailboxes - Supervisor station 9.8 Close the agent session (logout) - Agent set Consulting the messages: When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes. Logout Press the supervision key follow the instructions of the voice guide When a mailbox is reviewed by a supervisor, the other supervisors cannot access it. Supervision keys for group mailboxes and positioning on the sets: PERS. Main 10:0 10:0 Access the 'Main' page